Kommunicate Overview
Kommunicate enhances customer service with generative AI chatbots and live chat. A superior experience is delivered effortlessly.
Use Cases
Customers recommend Conversion Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Kommunicate.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kommunicate.
Kommunicate Use-Cases and Business Priorities: Customer Satisfaction Data
Kommunicate works with different mediums / channels such as Chat. Website. Social Media etc.
Kommunicate's features include Bot, Dashboard, Personalization, etc. and Kommunicate support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Kommunicate analytics capabilities include Custom Reports, and Analytics.
Reviews
"After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sa...les executives." - Jamenson Alvarez
Peer review evidence (same sources as the product rating summary)
"...Manage customer conversations via bots, live chat, Facebook, WhatsApp, Line, and more...." Customer Support Automation Software
"...Kommunicate allows you to request a custom bot, or integrate your own agent from Dialogflow or other providers Integrations Kommunicate understands perfectly how difficult it is to efficiently manage your customer support while using multiple other applications...." Modern Customer Support Tools to Help Your Business Thrive
"...Curate a customer-driven knowledge base that is based on the frequency and popularity of questions asked and keywords searched...." Peer review
Kommunicate, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Kommunicate
Top Industries
- Marketing and Advertising
- Legal Services
- Manufacturing
Popular in
- Mid Market
- Small Business
- Enterprise
Kommunicate is popular in Marketing And Advertising, Legal Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.
Kommunicate Customer wins, Customer success stories, Case studies
How does Kommunicate address your Conversion Management Challenges?
How can Kommunicate enhance your Helpdesk Management process?
How does Kommunicate facilitate Knowledge Management?
What makes Kommunicate ideal for Digital Marketing?
Why is Kommunicate the best choice for Generation Of New Leads?
11 buyers and buying teams have used Cuspera to assess how well Kommunicate solved their Live Chat needs. Cuspera uses 480 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sales executives. Testimonial By Jamenson Alvarez |
|
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports. Testimonial By Tom Bulis |
|
We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any question. Testimonial By Jitesh Karamchandani |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jamenson Alvarez Digital Marketing Latam |
After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sales executives. Testimonial By Jamenson Alvarez |
|
Tom Bulis E-Commerce Marketing Manager EpicSports |
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports. Testimonial By Tom Bulis |
|
Jitesh Karamchandani Product Manager VakilSearch |
We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any question. Testimonial By Jitesh Karamchandani |
Easybots - Information Technology And Services - Small
What do our customers say about Kommunicate?
Peers used Kommunicate for conversion management and helpdesk management
Kommunicate Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (32) |
| Analytics | Read Reviews (9) |
Kommunicate Integrations
Kommunicate integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Kommunicate
Overall Risk Meter
Top Failure Risks for Kommunicate
Kommunicate Intentive Technologies News
Zero Disruption: How Kommunicate Fits Into Your Healthcare Tech Stack
Kommunicate integrates seamlessly into healthcare IT systems, acting as a middleware layer that connects with existing EHR, helpdesk, and CRM systems via APIs and webhooks. This integration allows healthcare providers to enhance patient support without disrupting existing workflows or requiring data migration. Kommunicate's AI orchestrates patient interactions, resolving queries and escalating when necessary, while maintaining compliance with healthcare regulations.
Building an OpenAI-Powered Appointment Bot with Kommunicate
Kommunicate introduces an OpenAI-powered appointment bot that automates scheduling through natural language conversations. This bot integrates with Google Calendar, enabling users to book, reschedule, or cancel appointments seamlessly. It is particularly beneficial in healthcare for managing patient scheduling, reducing manual coordination, and improving patient experience. The bot can be deployed using Kommunicate's Kompose Bot Builder without complex engineering.
Kommunicate-io/Kommunicate-Capacitor-Plugin
Kommunicate released version 6.1.0 of its Kommunicate-Capacitor-Plugin, enhancing its open-source live chat SDK for Ionic apps. This update includes support for Android and iOS native modules, allowing developers to integrate real-time chat, in-app messaging, and bot functionalities into mobile applications. The plugin simplifies conversation creation and management, offering customizable options for user interaction and support chat.
Kommunicate Intentive Technologies Profile
Company Name
Kommunicate Intentive Technologies
Company Website
https://www.kommunicate.io/HQ Location
Palo Alto, CA
Employees
11-50
Social
Financials
PRIVATE
