Kommunicate: Product updates, Customer stories, and Insights | 2026 Cuspera

Kommunicate helped Easybots deliver 24/7 customer support automation for large enterprise clients. Easybots used Kommunicate's flexible API to integrate chatbots with WhatsApp and other platforms. Th...is reduced manual work and improved customer communication efficiency. Easybots chose Kommunicate for its cost-effectiveness, flexibility, and strong support team. The partnership enhanced Easybots' reputation and client satisfaction.
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Kommunicate helped Saltside Technologies automate customer support with a multilingual chatbot. Before Kommunicate, Saltside managed customer queries through email and social media, causing delays an...d confusion. With Kommunicate, they set up an easy-to-use chatbot that answered FAQs and provided omnichannel support. The solution saved Saltside over 3,000 hours every month. The team also used bot analytics to monitor agent performance and improve first response time.
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Amiga used Kommunicate to add a human-like chat feature to their parenting app. Parents can now get instant answers to questions about their children's behavior. Kommunicate's AI chatbot powers the "...Ask Amiga" feature, making support available 24/7. The integration was easy for Amiga's team to set up. Many parents have already used the chat feature and found it helpful.
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Kommunicate helped Messe Duesseldorf automate customer support with a chatbot on Facebook Messenger. Messe Duesseldorf faced many repetitive queries about event locations and schedules. The chatbot s...treamlined these queries and let staff focus on more important tasks. Messe Duesseldorf reduced repetitive queries by 65% in just 4 weeks. The chatbot also collected visitor emails and sent brochures, helping with lead generation.
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Kommunicate chatbot helped TaxBuddy save over 2000 hours every month. TaxBuddy used to rely on forms and manual communication, which was slow and hard for users. With Kommunicate, users could upload ...documents and get help through chat. The chatbot handled repetitive questions, letting Chartered Accountants focus on complex cases. Kommunicate also integrated WhatsApp, so all customer data was in one place. TaxBuddy’s support team worked faster and users had a better experience.
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Kommunicate's WhatsApp chatbots helped TelOne reduce long customer lines at their stores. TelOne used Kommunicate to let customers check balances, recharge, and get broadband info through WhatsApp. T...he chatbot handled FAQs and common queries, freeing up 25% of TelOne's support agents to focus on complex issues. Now, 90% of customers interact directly with the bot, with over 20,000 unique conversations each month. TelOne praised Kommunicate for its easy integration and chatbot-to-human handoff.
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