Kommunicate Overview

Kommunicate enhances customer service with generative AI chatbots and live chat. A superior experience is delivered effortlessly.

Use Cases

Customers recommend Conversion Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Kommunicate.

Other use cases:

  • Digital Marketing
  • Generation Of New Leads
  • Customer Case Management
  • Product Marketing
  • Workflow Management
  • Sending & Publishing Communications
  • Engaging And Following Up
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kommunicate.

Other priorities:

  • Improve Efficiency
  • Scale Best Practices
  • Grow Market Share
  • Improve ROI
See all business priorities See less business priorities

Kommunicate Use-Cases and Business Priorities: Customer Satisfaction Data

Kommunicate works with different mediums / channels such as Chat. Website. Social Media etc.

Kommunicate's features include Bot, Dashboard, Personalization, etc. and Kommunicate support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Kommunicate analytics capabilities include Custom Reports, and Analytics.

Reviews

"Kommunicate is already on its way to becoming one of the best communication product in the market. What makes Kommunicate great is the team behind it. I have never got such support from any product team. I am really happy that we chose Kommunicate." - Ricky Mohan

Kommunicate, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Kommunicate

Top Industries

  • Marketing and Advertising
  • Legal Services
  • Manufacturing

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Kommunicate is popular in Marketing And Advertising, Legal Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.

Kommunicate Customer wins, Customer success stories, Case studies

What benefits does Kommunicate offer for Conversion Management?

What makes Kommunicate ideal for Helpdesk Management?

How efficiently Does Kommunicate manage your Knowledge Management?

How does Kommunicate facilitate Digital Marketing?

How can Kommunicate enhance your Generation Of New Leads process?

11 buyers and buying teams have used Cuspera to assess how well Kommunicate solved their Live Chat needs. Cuspera uses 480 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS TESTIMONIALS
Kommunicate testimonial

Ricky Mohan

Umbrella App
Kommunicate is already on its way to becoming one of the best communication product in the market. What makes Kommunicate great is the team behind it. I have never got such support from any product team. I am really happy that we chose Kommunicate. Testimonial By Ricky Mohan
Kommunicate testimonial

Jamenson Alvarez

Digital Marketing

Latam
After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sales executives. Testimonial By Jamenson Alvarez
Kommunicate testimonial

Tom Bulis

E-Commerce Marketing Manager

EpicSports
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports. Testimonial By Tom Bulis
CUSTOMERS TESTIMONIALS
Kommunicate testimonial

Ricky Mohan

Umbrella App
Kommunicate is already on its way to becoming one of the best communication product in the market. What makes Kommunicate great is the team behind it. I have never got such support from any product team. I am really happy that we chose Kommunicate. Testimonial By Ricky Mohan
Kommunicate testimonial

Jamenson Alvarez

Digital Marketing

Latam
After using Kommunicate, we saw an increase of 980% in customer conversations. The chatbot-based automation does a lot for us - trigger a conversation, resolve customer queries, and even generate business opportunities that we can redirect to our sales executives. Testimonial By Jamenson Alvarez
Kommunicate testimonial

Tom Bulis

E-Commerce Marketing Manager

EpicSports
By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports. Testimonial By Tom Bulis

Vogo Automotive Pvt. Ltd. - Automotive

Kommunicate’s Kompose chatbot helped Vogo Automotive Pvt. Ltd. save 700 hours per month in customer support. Vogo faced high call center volumes and needed scalable customer support automation. After... evaluating ten chatbot providers, Vogo chose Kommunicate for its flexibility and customization. The Kompose bot handled 230,462 conversations and improved first resolution time to 85 minutes. This chatbot solution reduced manual workload and improved customer experience in the two-wheeler rental market.

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LULA Loop - Transportation/Trucking/Railroad

Kommunicate helped LULA Loop automate customer support for ride sharing in South Africa. LULA Loop serves about 4,000 customers daily across major cities. The chatbot reduced manual work and made res...ponses faster. Kommunicate’s analytics gave LULA Loop better visibility into query resolution. The team now manages all support from one platform, improving efficiency and customer experience.

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Amiga - Health, Wellness And Fitness

Amiga used Kommunicate to add a human-like chat feature to their parenting app. Parents can now get instant answers to questions about their children's behavior. Kommunicate's AI chatbot powers the "...Ask Amiga" feature, making support available 24/7. The integration was easy for Amiga's team to set up. Many parents have already used the chat feature and found it helpful.

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Conte.IT - Insurance

Kommunicate’s chatbot helped Conte.IT automate 90% of customer conversations. Conte.IT needed a self-service system so customers could manage car insurance tasks without speaking to a human. They tes...ted chatbots to handle repetitive questions and improve customer independence. Kommunicate integrated easily with their tools and budget, offering strong analytics and almost 100% uptime. The solution reduced reliance on live agents and boosted customer satisfaction.

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Easybots - Information Technology And Services

Kommunicate helped Easybots improve customer service for large enterprise clients. Easybots needed a flexible, cost-effective chat solution that worked with WhatsApp. Kommunicate provided easy API in...tegration and strong support. Easybots deployed automated chatbots, giving their clients 24/7 support and reducing manual work. The partnership boosted Easybots' reputation and client satisfaction.

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Messe Duesseldorf GMBH - Events Services

Kommunicate helped Messe Duesseldorf automate customer support with a chatbot on Facebook Messenger. Messe Duesseldorf faced many repetitive queries about event locations and schedules. The chatbot s...treamlined these queries and let staff focus on more important tasks. Messe Duesseldorf reduced repetitive queries by 65% in just 4 weeks. The chatbot also collected visitor emails and sent brochures, helping with lead generation.

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What do our customers say about Kommunicate?

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Peers used Kommunicate for conversion management and helpdesk management

Kommunicate Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (11)
Custom Reports

4.19/5 ★

Read Reviews (32)
Analytics

3.99/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (11)
Custom Reports

4.19/5 ★

Read Reviews (32)
Analytics

3.99/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for Kommunicate

Overall Risk Meter

Low Medium High

Top Failure Risks for Kommunicate

Kommunicate Intentive Technologies Profile

Company Name

Kommunicate Intentive Technologies

Company Website

https://www.kommunicate.io/

HQ Location

Palo Alto, CA

Employees

11-50

Social

Facebook Twitter

Financials

PRIVATE