Freshservice Overview
Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshservice.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Freshservice.
Freshservice Use-Cases and Business Priorities: Customer Satisfaction Data
Freshservice works with different mediums / channels such as User Generated Content. and Blogs.
Freshservice's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Freshservice support capabilities include Phone Support, Chat Support, Email Support, etc. also Freshservice analytics capabilities include Analytics, and Custom Reports.
Reviews
"We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art" - Robert Parker
Peer review evidence (same sources as the product rating summary)
"...We are using FreshService to manage our IT Services Department help calls, and have only begun to realize it's potential...." Peer review by Peter S, Instructionl Media Specialist
"...It features an intuitive dashboard with easy access to open tickets, reporting, a knowledge base, contacts, etc...." Peer review by Tony, Lifetime Products
"...This software helps greatly with streamlining workflow and helping the team adopt ITIL standards...." Peer review by Tyler B., ITS Service Coordinator, Information Technology and Services
Freshservice, Cayzu Help Desk, Agiloft Contract Management Suite, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshservice
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Freshservice is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Freshservice Customer wins, Customer success stories, Case studies
How can Freshservice enhance your Helpdesk Management process?
How does Freshservice facilitate Knowledge Management?
Why is Freshservice the best choice for Workflow Management?
Why is Freshservice the best choice for Engagement Management?
How can Freshservice optimize your Customer Feedback Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Freshservice solved their Help Desk needs. Cuspera uses 15911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art Testimonial By Robert Parker |
|
Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do Testimonial By Ben Greeno |
|
Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstandi...ng products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Robert Parker Descartes System Group Inc |
We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art Testimonial By Robert Parker |
|
Ben Greeno IT Director Judson University |
Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do Testimonial By Ben Greeno |
|
Niv Liran Chief Product Officer AUTO1 Group |
Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstandi...ng products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution |
Frequently Asked Questions(FAQ)
for Freshservice
What is Freshservice?
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI.
Freshservice achieves greater efficiencies with AI and automation, empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot. It also provides a rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of marketplace Apps, and so on.
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
What is Freshservice used for?
What are the top features of Freshservice?
Who uses Freshservice?
What are Freshservice alternatives?
Where is Freshservice located?
Peers used Freshservice for helpdesk management and knowledge management
Freshservice Competitors
Freshservice Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
Freshservice Integrations
Freshservice integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshservice
Software Failure Risk Guidance
?for Freshservice
Overall Risk Meter
Top Failure Risks for Freshservice
Freshworks Inc News
Freshworks' new research reveals that mid-market companies lose 25% of their AI budget due to complexity, equating to $16.29 billion annually in the US. The report highlights challenges such as increased workload, integration issues, and the need for AI that delivers quick ROI. Freshworks emphasizes the importance of AI solutions that integrate seamlessly with existing systems to overcome these hurdles.
Freshworks conference: AI employee experience push gains steam as Freshservice accelerates
Freshworks is emphasizing AI-driven employee experiences at its conference, highlighting advancements in its Freshservice platform. The company is focusing on accelerating the adoption of AI technologies to enhance service management and improve user engagement.
Freshworks announces expanded IT service management capabilities
Freshworks has expanded its IT service management capabilities with the introduction of the no-code Freddy AI Agent Studio and the Model Context Protocol (MCP) Gateway. These enhancements allow organizations to create custom AI agents and integrate external context from third-party tools, enabling faster and more efficient service operations.
Freshworks Unveils AI Agent Studio in Freshservice to Unlock Service Transformation that Drives Compounding Business Growth
Freshworks has launched the AI Agent Studio within its Freshservice platform, aiming to revolutionize service operations. This new feature allows organizations to deploy custom AI agents quickly, enhancing service delivery and employee experience. The AI Agent Studio integrates with tools like Microsoft Teams and Workday, offering seamless, secure workflows. Freshworks emphasizes the agility and integration capabilities of its platform to address service challenges effectively.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
