Product and Vendor News
Customer stories
Product Business Settings
Freshservice is popular in Information Technology And Services, Computer Software, and Education industries and is widely used by Small Business, Mid Market, and Enterprise.
Integrations
Freshservice Product Overview
Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.
How satisfied the customers are with Freshservice use-cases
Reviews
"Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do" - Ben Greeno
"We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art" - Robert Parker
Freshservice Customer Insights, Testimonials and Case Studies
What makes Freshservice ideal for Helpdesk Management?
What Are the key features of Freshservice for Knowledge Management?
How efficiently Does Freshservice manage your Workflow Management?
How efficiently Does Freshservice manage your Engagement Management?
What Are the key features of Freshservice for Customer Feedback Management?
What is Freshservice?
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI.
Freshservice achieves greater efficiencies with AI and automation, empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot. It also provides a rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of marketplace Apps, and so on.
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
What is Freshservice used for?
What are the top features of Freshservice?
Who uses Freshservice?
What are Freshservice alternatives?
Where is Freshservice located?
11 buyers and buying teams have used Cuspera to assess how well Freshservice solved their Help Desk needs. Cuspera uses 15911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do Testimonial By Ben Greeno |
|
We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art Testimonial By Robert Parker |
|
If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting. Testimonial By Adam Le Feuvre |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ben Greeno IT Director Judson University |
Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do Testimonial By Ben Greeno |
|
Robert Parker Descartes System Group Inc |
We chose Freshservice due to the ability to quickly on-board our acquisitions from different legacy products into something that was state of the art Testimonial By Robert Parker |
|
Adam Le Feuvre Project Manager M&C Saatchi |
If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting. Testimonial By Adam Le Feuvre |
Peers used Freshservice for helpdesk management and knowledge management
Freshservice Competitors
Freshservice Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
Freshservice Integrations
Freshservice integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshservice
Software Failure Risk Guidance
?for Freshservice
Overall Risk Meter
Top Failure Risks for Freshservice
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
