Freshservice Overview
Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshservice.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Freshservice.
Freshservice Use-Cases and Business Priorities: Customer Satisfaction Data
Freshservice works with different mediums / channels such as User Generated Content. and Blogs.
Freshservice's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Freshservice support capabilities include Phone Support, Chat Support, Email Support, etc. also Freshservice analytics capabilities include Analytics, and Custom Reports.
Reviews
"Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice." - Prasad Ramakrishnan
Freshservice, Agiloft Contract Management Suite, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshservice
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Freshservice is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Freshservice Customer wins, Customer success stories, Case studies
How can Freshservice optimize your Helpdesk Management Workflow?
How can Freshservice optimize your Knowledge Management Workflow?
Why is Freshservice the best choice for Workflow Management?
What benefits does Freshservice offer for Engagement Management?
How does Freshservice facilitate Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Freshservice solved their Help Desk needs. Cuspera uses 15911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice. Testimonial By Prasad Ramakrishnan |
|
Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do Testimonial By Ben Greeno |
|
Freshservice is easy to use, everybody understands it, doesn't take very long for anyone to learn Testimonial By Andrew McDonald |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Prasad Ramakrishnan Chief Information Officer Veeva Systems |
Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice. Testimonial By Prasad Ramakrishnan |
|
Ben Greeno IT Director Judson University |
Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do Testimonial By Ben Greeno |
|
Andrew McDonald Vroom |
Freshservice is easy to use, everybody understands it, doesn't take very long for anyone to learn Testimonial By Andrew McDonald |
Frequently Asked Questions(FAQ)
for Freshservice
What is Freshservice?
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI.
Freshservice achieves greater efficiencies with AI and automation, empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot. It also provides a rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of marketplace Apps, and so on.
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
What is Freshservice used for?
What are the top features of Freshservice?
Who uses Freshservice?
What are Freshservice alternatives?
Where is Freshservice located?
Peers used Freshservice for helpdesk management and knowledge management
Freshservice Competitors
Freshservice Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
Freshservice Integrations
Freshservice integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshservice
Software Failure Risk Guidance
?for Freshservice
Overall Risk Meter
Top Failure Risks for Freshservice
Freshworks Inc News
Freshworks Inc. Introduces Enhanced AI Capabilities in Freshservice for Streamlined IT Management and Improved Employee Experience - Quiver Quantitative
Freshworks Inc. has enhanced its AI-powered IT management platform, Freshservice, with new AI capabilities to improve issue resolution and employee experience. Key features include upgraded Freddy AI Agents for self-service, proactive integrations for early issue detection, and AI-powered Intelligent Routing for efficient ticket management. Freshservice was recognized as a Strong Performer in The Forrester WaveTM report, highlighting its effectiveness in enterprise service management.
Freshworks reports 15% rise in revenue, losses down 81% for Q3
Freshworks reported a 15% increase in revenue to $215.1 million for Q3, with losses reduced by 81% to $7.5 million. The company also announced that its Freshservice for Business Teams is now available as a standalone product, which has doubled its ARR to over $35 million. Freshworks projects 12-13% revenue growth for Q4.
Girish Mathrubootham to exit Freshworks by December
Girish Mathrubootham, co-founder of Freshworks, will step down as Executive Chairman by December 1, 2025, to focus on Together Fund. Freshworks has appointed Roxanne Austin as the new Chairperson of the Board. Mathrubootham's departure is not due to any disagreements with the company.
Freshworks to Announce Second Quarter 2025 Financial Results on July 29, 2025
Freshworks will announce its second quarter 2025 financial results on July 29, 2025, with a live webcast scheduled for the same day to discuss the results and business highlights.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
