Freshservice Overview
Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshservice.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Freshservice.
Freshservice Use-Cases and Business Priorities: Customer Satisfaction Data
Freshservice works with different mediums / channels such as User Generated Content. and Blogs.
Freshservice's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Freshservice support capabilities include Phone Support, Chat Support, Email Support, etc. also Freshservice analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data." - Tom Peach-Geraghty
Peer review evidence (same sources as the product rating summary)
"...By using our helpdesk email account, users can submit cases quickly and can create cases using the support portal if necessary...." Peer review by Verified Reviewer, Construction
"...This is a short review I have submitted to one of the conferences: "FreshDesk is a straight forward, compact, intuitive yet surprisingly versatile and multi-functional ticketing and knowledge-management work space...." Peer review by Adam, Randstad Sourceright
"...My team now gets the benefits of controlling and enabling workflow in a way we have never been able to before...." Peer review by Mike Williams, Direct Energy, Direct Energy
Freshservice, Cayzu Help Desk, Agiloft Contract Management Suite, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshservice
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Freshservice is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Freshservice Customer wins, Customer success stories, Case studies
What solutions does Freshservice provide for Helpdesk Management?
How can Freshservice optimize your Knowledge Management Workflow?
What makes Freshservice ideal for Workflow Management?
What Are the key features of Freshservice for Engagement Management?
How can Freshservice optimize your Customer Feedback Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Freshservice solved their Help Desk needs. Cuspera uses 15911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data. Testimonial By Tom Peach-Geraghty |
|
Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice. Testimonial By Prasad Ramakrishnan |
|
I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week. Testimonial By Craig Bell |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tom Peach-Geraghty Head of IT Operations Unidays |
We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data. Testimonial By Tom Peach-Geraghty |
|
Prasad Ramakrishnan Chief Information Officer Veeva Systems |
Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice. Testimonial By Prasad Ramakrishnan |
|
Craig Bell IT Service Director Cordant group |
I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week. Testimonial By Craig Bell |
Vanquis - Banking - Medium
Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Ryan Specialty - Financial Services - Large
Ryan Specialty delivers first-class support with Freshworks
Frequently Asked Questions (FAQ)
What buyers ask before choosing Freshservice
What is Freshservice?
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI.
Freshservice achieves greater efficiencies with AI and automation, empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot. It also provides a rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of marketplace Apps, and so on.
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
What is Freshservice used for?
What are the top features of Freshservice?
Who uses Freshservice?
What are Freshservice alternatives?
Where is Freshservice located?
Peers used Freshservice for helpdesk management and knowledge management
Freshservice Competitors
Freshservice Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
Freshservice Integrations
Freshservice integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshservice
Software Failure Risk Guidance
?for Freshservice
Overall Risk Meter
Top Failure Risks for Freshservice
Freshworks Inc News
Freshworks expands Freddy AI with email & workflows
Freshworks has expanded its Freddy AI service software, adding workflow creation tools, email support, and agent assistance. New features include AI agent workflows in Freddy AI Agent Studio, Freddy AI Agent for Email, and enhanced file handling. Freddy AI Copilot now offers continuous assistance and a conversational interface. Broader updates include a Model Context Protocol gateway for external AI tool integration and various product improvements.
Freshworks appoints Ryan Manning as Chief Product and Technology Officer
Freshworks has appointed Ryan Manning as Chief Product and Technology Officer. Manning will unify product and technology strategies across Freshworks' AI, IT, and customer experience products. He replaces Srinivasan Raghavan and will report to CEO Dennis Woodside. Manning was previously Chief Product Officer at BMC Helix and has held leadership roles at ServiceNow.
Growth Strategy: Freshworks FedRAMP Federal IT
Freshworks has secured the FedRAMP 'In Process' designation for its AI-powered service operations platform, Freshservice. This listing on the FedRAMP Marketplace allows federal agencies to evaluate the platform, positioning Freshworks to tap into the $102 billion federal IT market. The platform, hosted on AWS GovCloud, aims to automate workflows and unify service delivery, promising rapid deployment.
Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice ...
Freshworks has achieved FedRAMP "In Process" designation for its AI-powered platform, Freshservice, marking progress towards full authorization for U.S. federal agencies. This milestone enhances Freshworks' ability to offer secure, modern service management solutions to government entities, leveraging its partnership with AWS GovCloud for compliance and security.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
