Freshservice Overview
This is a summary of the comprehensive capabilities and benefits of Freshservice based on over 15911 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Freshservice, freshdesk, Zoho Desk, SolarWinds Service Desk, Help Scout, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Freshservice is right for your needs? Our Cuspera AI engine can evaluate how Freshservice fits your specific business needs, industry, and context. Get your personalized assessment report today.
Freshservice supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Workflow Management
- Engagement Management
- Customer Feedback Management
Freshservice can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use User Generated Content and Blogs for these needs. As a solution, Freshservice's capabilities include Ticketing, Dashboard, Alerts: Popups & Notifications, etc.
Freshservice was founded in 2010. Information Technology and Services Vertical is its biggest customer base.
Reviews
"Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do " - Ben Greeno
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Freshservice solved their Help Desk needs. Cuspera uses 15911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Freshservice.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Workflow Management , as the business use cases that they have been most satisfied while using Freshservice.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.56/5 ★ |
"...It has a lot of the functionality we need in a HelpDesk suite, and the analytics are great too...." Peer review by Marek L, Jr. Systems Administrator |
| Knowledge Management with User Generated Content and Blogs |
4.49/5 ★ |
"...Call avoidance has been recognized due to our clients using self service via our Solutions Knowledge base...." Peer review by Jan F |
| sharing knowledge |
4.55/5 ★ |
"...We have been able to report on how many tickets we receive on a monthly basis, track our inventory, share a knowledge base with the employees on how to fix common issues...." Peer review by Darren P, Help Desk Specialist |
| creating knowledge base |
3.92/5 ★ |
"...Creating a Knowledge Base has been so easy to do...." Peer review by Mandy, Gardiant LLC |
| Workflow Management |
4.32/5 ★ |
"...The ability to attach supporting documentation and maintain a workflow of accountability as well as the maintenance and support is excellent...." Peer review by Michael Woychak |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.56/5 ★ |
"...It has a lot of the functionality we need in a HelpDesk suite, and the analytics are great too...." Peer review by Marek L, Jr. Systems Administrator |
|
| Knowledge Management with User Generated Content and Blogs |
4.49/5 ★ |
"...Call avoidance has been recognized due to our clients using self service via our Solutions Knowledge base...." Peer review by Jan F |
|
| sharing knowledge |
4.49/5 ★ |
| creating knowledge base |
4.49/5 ★ |
| Workflow Management |
4.32/5 ★ |
"...The ability to attach supporting documentation and maintain a workflow of accountability as well as the maintenance and support is excellent...." Peer review by Michael Woychak |
|
58+ more Business Use Cases
Our AI advisor, Wyz, harnessed 15911 insights from peers and experts to help you assess how these Freshservice use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do Testimonial By Ben Greeno |
|
Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstandi...ng products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution |
|
I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week. Testimonial By Craig Bell |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ben Greeno IT Director Judson University |
Freshservice can help IT managers increase efficiency by changing the conversation from “I need more people to be successful” to “my people are successful because they are able to focus on what they mean to do Testimonial By Ben Greeno |
|
Niv Liran Chief Product Officer AUTO1 Group |
Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstandi...ng products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution |
|
Craig Bell IT Service Director Cordant group |
I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week. Testimonial By Craig Bell |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Addison LeeRead More |
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Case Study Cordant GroupRead More |
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Case Study Judson UniversityRead More |
Frequently Asked Questions(FAQ)
for Freshservice
What is Freshservice?
What is Freshservice used for?
What are the top features of Freshservice?
Who uses Freshservice?
What are Freshservice alternatives?
Where is Freshservice located?
Popular Business Setting
for Freshservice
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Freshservice to Enhance customer relationships and Acquire customers
Freshservice Alternatives
Peer and Expert Opinion on Features
for Freshservice
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (2932) |
| Dashboard | Read Reviews (216) |
| Alerts: popups & Notifications | Read Reviews (192) |
| Personalization | Read Reviews (174) |
| Templates | Read Reviews (80) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (2932) |
| Dashboard | Read Reviews (216) |
| Alerts: popups & Notifications | Read Reviews (192) |
| Personalization | Read Reviews (174) |
| Templates | Read Reviews (80) |
IT and Other Capabilities
for Freshservice
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (570) |
| Data Import | Read Reviews (1368) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (570) |
| Data Import | Read Reviews (1368) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (325) |
| Chat Support | Read Reviews (357) |
| Email Support | Read Reviews (373) |
| 24/7 Support | Read Reviews (3944) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (325) |
| Chat Support | Read Reviews (357) |
| Email Support | Read Reviews (373) |
| 24/7 Support | Read Reviews (3944) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
Software Failure Risk Guidance
?for Freshservice
Overall Risk Meter
Top Failure Risks for Freshservice
Vendor Profile Details
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
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