Freshservice Overview
Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshservice.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Freshservice.
Freshservice Use-Cases and Business Priorities: Customer Satisfaction Data
Freshservice works with different mediums / channels such as User Generated Content. and Blogs.
Freshservice's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Freshservice support capabilities include Phone Support, Chat Support, Email Support, etc. also Freshservice analytics capabilities include Analytics, and Custom Reports.
Reviews
"Freshservice has changed the way our teams function and improved their work-life, as well as their performance." - Lauren Nunnally
Peer review evidence (same sources as the product rating summary)
"...We are streamlining our help desk procedures and have seen an increase in people using our ticketing system instead of calls...." Peer review by Tyler B
"...Well designed user portal, the visibility of all support tickets, easy to produce knowledge base articles, powerful automation functionality (such as the workflow automator), really good support from Freshworks, frequent product updates, strong reporting of metrics, easy product configuration...." Peer review by Administrator
"...The system is intuitive, customizable and has a good workflow management component for your tickets...." Peer review by Anonymous Reviewer
Freshservice, Cayzu Help Desk, Agiloft Contract Management Suite, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshservice
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Freshservice is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Freshservice Customer wins, Customer success stories, Case studies
How does Freshservice facilitate Helpdesk Management?
How does Freshservice address your Knowledge Management Challenges?
How can Freshservice optimize your Workflow Management Workflow?
How can Freshservice optimize your Engagement Management Workflow?
What Are the key features of Freshservice for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Freshservice solved their Help Desk needs. Cuspera uses 15911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Freshservice has changed the way our teams function and improved their work-life, as well as their performance. Testimonial By Lauren Nunnally |
|
We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data. Testimonial By Tom Peach-Geraghty |
|
It’s great that all our suggestions and requests for tweaks in the tool have been welcomed by Freshservice and they’ve been making those changes as well. It’s really good for the future. Testimonial By Ray Wise |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lauren Nunnally Director of Support Swinerton Builders |
Freshservice has changed the way our teams function and improved their work-life, as well as their performance. Testimonial By Lauren Nunnally |
|
Tom Peach-Geraghty Head of IT Operations Unidays |
We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data. Testimonial By Tom Peach-Geraghty |
|
Ray Wise Helpdesk Supervisor Addison Lee |
It’s great that all our suggestions and requests for tweaks in the tool have been welcomed by Freshservice and they’ve been making those changes as well. It’s really good for the future. Testimonial By Ray Wise |
Vanquis - Banking - Medium
Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Databricks - Enterprise Software - Very Large
Databricks Streamlines Company-Wide Employee Support with Freshworks ITSM and ESM
Frequently Asked Questions (FAQ)
What buyers ask before choosing Freshservice
What is Freshservice?
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI.
Freshservice achieves greater efficiencies with AI and automation, empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot. It also provides a rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of marketplace Apps, and so on.
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
What is Freshservice used for?
What are the top features of Freshservice?
Who uses Freshservice?
What are Freshservice alternatives?
Where is Freshservice located?
Peers used Freshservice for helpdesk management and knowledge management
Freshservice Competitors
Freshservice Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (178) |
| Custom Reports | Read Reviews (1638) |
Freshservice Integrations
Freshservice integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshservice
Software Failure Risk Guidance
?for Freshservice
Overall Risk Meter
Top Failure Risks for Freshservice
Freshworks Inc News
Freshworks appoints Ryan Manning as Chief Product and Technology Officer
Freshworks has appointed Ryan Manning as Chief Product and Technology Officer. Manning will unify product and technology strategies across Freshworks' AI, IT, and customer experience products. He replaces Srinivasan Raghavan and will report to CEO Dennis Woodside. Manning was previously Chief Product Officer at BMC Helix and has held leadership roles at ServiceNow.
Growth Strategy: Freshworks FedRAMP Federal IT
Freshworks has secured the FedRAMP 'In Process' designation for its AI-powered service operations platform, Freshservice. This listing on the FedRAMP Marketplace allows federal agencies to evaluate the platform, positioning Freshworks to tap into the $102 billion federal IT market. The platform, hosted on AWS GovCloud, aims to automate workflows and unify service delivery, promising rapid deployment.
Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice ...
Freshworks has achieved FedRAMP "In Process" designation for its AI-powered platform, Freshservice, marking progress towards full authorization for U.S. federal agencies. This milestone enhances Freshworks' ability to offer secure, modern service management solutions to government entities, leveraging its partnership with AWS GovCloud for compliance and security.
Freshworks Achieves FedRAMP® "In Process" Designation for Freshservice ...
Freshworks' Freshservice platform has achieved FedRAMP "In Process" status for Class C (Moderate) certification, advancing its AI-powered service operations for U.S. federal agencies. This milestone highlights Freshworks' commitment to providing modern, secure service management solutions to government entities, leveraging its partnership with AWS GovCloud for compliance and security.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
