PagerDuty® | Self-Service Ecosystem
PagerDuty Platform helps support teams automate incident response and manage incidents through incident management. Teams use it to automate incident management by integrating with tools like ServiceNow, centralizing visibility and managing workflows. They also manage on-call schedules and coordinate incident responses, using integrations with platforms like Slack and Jira. For example, PagerDuty helped a customer automate incident management by integrating with ServiceNow. The integration also centralized visibility and managed workflows.
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Typical customer
Large and mid-size companies
67% of customer stories; 27% from information technology and services.
Explore PagerDuty Platform use cases grouped by customer job. Click a use case to read the supporting evidence, or open a job to see detailed results.
All use cases (13)
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"Main focus" marks the two jobs the product is used for most often.
Explore PagerDuty Platform capabilities and related topics most often mentioned in customer evidence. Click a capability to read the supporting evidence.
Results reported in published case studies.
From 464 reviewer insights.
PagerDuty Runbook Automation now integrates with Cisco Duo's Single Sign-On, enhancing login security through SAML 2.0 or OpenID Connect standards. This integration allows Duo to authenticate users via existing Active Directory or SAML IdP, adding two-factor authentication for secure access to PagerDuty's platform.
PagerDuty has appointed Timm Hoyt as VP of Global Partners and Alliances to enhance its partner-first sales strategy. Hoyt, with experience from Druva, will lead partnership relations across channel partners, cloud providers, and system integrators. This move aims to expand partnership-driven revenue and integrate PagerDuty's platform with digital operations.
PagerDuty announced its financial results for the second quarter of fiscal 2027, reporting a 1% year-over-year revenue increase to $124 million. The company achieved its fifth consecutive quarter of GAAP profitability with a net income of $5 million. Annual Recurring Revenue reached $501 million, and PagerDuty generated $33 million in free cash flow.
PagerDuty has appointed Alex Shootman, CEO of Alkami Technology, to its Board of Directors, effective July 14, 2026. Shootman brings over 25 years of experience in scaling enterprise SaaS platforms, enhancing PagerDuty's governance and operational oversight as it expands its AI-first operations management platform.
Company Name
PagerDuty, Inc.
Company Website
https://www.pagerduty.com/HQ Location
San Francisco, CA
Employees
501-1000
Social
Financials
IPO
