PagerDuty Platform Overview

PagerDuty's AI-First Operations Platform enhances business resilience by leveraging agentic AI and automation to transform critical operations. This platform accelerates workflows, enabling organizations to respond swiftly to operational challenges. With over 700 integrations, it supports seamless connectivity across various systems, ensuring a cohesive operational environment. Trusted by over 25,000 companies, PagerDuty empowers businesses to scale operations intelligently and adopt industry-leading practices. The platform's capacity to handle critical work efficiently makes it an essential tool for businesses aiming to optimize their operational processes.

Use Cases

Customers recommend Advertisement, Collaboration, Competitive Intelligence, as the business use cases that they have been most satisfied with while using PagerDuty Platform.

Other use cases:

  • Engaging On Social Media
  • Helpdesk Management
  • Sales Call Management
  • Engaging And Following Up
  • Training & Onboarding
  • Workflow Management
  • Lead Analytics
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using PagerDuty Platform.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Establish Thought Leadership
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PagerDuty Platform Use-Cases and Business Priorities: Customer Satisfaction Data

PagerDuty Platform works with different mediums / channels such as Website. Offline. Events etc.

PagerDuty Platform's features include Alerts: Popups & Notifications, Personalization, and Dashboard. and PagerDuty Platform support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also PagerDuty Platform analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...If you do not allow these cookies, you will not experience our targeted advertising across different websites. ..." Resources
"...You can also create conference bridges with PagerDuty using your preferred web conferencing provider for incident response. ..." PagerDuty Modern Incident Response
"...Prescriptive analytics, industry benchmarks and insights into team health improve operational maturity over time. ..." Platform Overview & Features

PagerDuty Platform, Datadeck, etc., all belong to a category of solutions that help Digital Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

PagerDuty platform enables swift escalation of major incidents to the right people. Businesses and teams benefit from real-time operations management.

PagerDuty Platform Customer wins, Customer success stories, Case studies

What solutions does PagerDuty Platform provide for Collaboration?

Why is PagerDuty Platform the best choice for Competitive Intelligence?

What Are the key features of PagerDuty Platform for Engaging On Social Media?

What Are the key features of PagerDuty Platform for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well PagerDuty Platform solved their Digital Analytics needs. Cuspera uses 464 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Analytics needs.

 

Twilio - Information Technology And Services - Large

San Francisco, USA

Twilio uses PagerDuty to speed up innovation. The case highlights how PagerDuty helps Twilio respond faster to incidents. This leads to better uptime and improved service reliability. Twilio can focu...s more on building new features. PagerDuty supports Twilio’s growth and customer satisfaction.

 

Zendesk - Information Technology And Services - Large

San Francisco, USA

Zendesk used Jeli to cut incident analysis time by about 80%. Before Jeli, incident managers spent up to 6 hours on manual reviews. Now, all incident data is collected automatically, making the proce...ss faster and easier. Retrospectives are more engaging and human-focused. Attendance at reviews increased by 25%. Teams now fix issues faster and feel less burnout.

 

Youth ALIVE! - Non Profit Organization Management - Small

Oakland, USA

Youth ALIVE! used PagerDuty to improve their response to violence in Oakland. Before PagerDuty, staff managed urgent cases manually, causing stress and delays. PagerDuty automated real-time notificat...ions, so the right team members respond fast. The system reduced missed incidents and increased team confidence. Nearly 100% of violence victims in their programs avoided re-hospitalization, and juvenile recidivism dropped by 90%. PagerDuty helped Youth ALIVE! save more lives and expand emergency support.

 

Yelp - Internet - Large

San Francisco, USA

Yelp uses PagerDuty to keep its website available worldwide. PagerDuty helps Yelp respond quickly to incidents. This support improves customer satisfaction. Yelp relies on PagerDuty for global site r...eliability. PagerDuty helps Yelp deliver a better online experience.

 

Xero - Computer Software - Large

Wellington, New Zealand

PagerDuty helped Xero scale on-call groups and improve incident response. Xero used PagerDuty and ChatOps to automate incident management and reduce manual work. The company saw a 40% reduction in hi...gh-urgency alerts and a 74% decrease in mean time to resolution. Teams gained more flexibility and ownership over on-call schedules. Analytics from PagerDuty helped managers monitor team health and prevent burnout.

 

William Hill Australia - Consumer Services - Medium

Australia

PagerDuty helped William Hill Australia automate incident management and reduce manual work. The company used PagerDuty to get instant alerts and escalate issues fast. This improved uptime for over 7...00 critical servers, especially during high-traffic events. Alerts now reach engineers in seconds, not minutes. PagerDuty supports William Hill’s cloud migration and agile IT operations.

PagerDuty Incident Response Demo (Extended)

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Peers used PagerDuty Platform for advertisement and collaboration

PagerDuty Platform Competitors

PagerDuty Platform Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.08/5 ★

Read Reviews (12)
Custom Reports

4.17/5 ★

Read Reviews (31)
Analytics

4.08/5 ★

Read Reviews (52)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.08/5 ★

Read Reviews (12)
Custom Reports

4.17/5 ★

Read Reviews (31)
Analytics

4.08/5 ★

Read Reviews (52)

Software Failure Risk Guidance

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for PagerDuty Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for PagerDuty Platform

PagerDuty, Inc. News

Product

PagerDuty Runbook Automation | Cisco Duo Marketplace

PagerDuty Runbook Automation now integrates with Cisco Duo's Single Sign-On, enhancing login security through SAML 2.0 or OpenID Connect standards. This integration allows Duo to authenticate users via existing Active Directory or SAML IdP, adding two-factor authentication for secure access to PagerDuty's platform.

Executive

PagerDuty Hires Timm Hoyt VP of Global Partners and Alliances to Bolster Its Partner-First Sales Strategy - DevOps.com

PagerDuty has appointed Timm Hoyt as VP of Global Partners and Alliances to enhance its partner-first sales strategy. Hoyt, with experience from Druva, will lead partnership relations across channel partners, cloud providers, and system integrators. This move aims to expand partnership-driven revenue and integrate PagerDuty's platform with digital operations.

Financial

PagerDuty Announces Second Quarter Fiscal 2027 Financial Results - Financial Times

PagerDuty announced its financial results for the second quarter of fiscal 2027, reporting a 1% year-over-year revenue increase to $124 million. The company achieved its fifth consecutive quarter of GAAP profitability with a net income of $5 million. Annual Recurring Revenue reached $501 million, and PagerDuty generated $33 million in free cash flow.

Executive

PagerDuty Appoints Alex Shootman to Board of Directors

PagerDuty has appointed Alex Shootman, CEO of Alkami Technology, to its Board of Directors, effective July 14, 2026. Shootman brings over 25 years of experience in scaling enterprise SaaS platforms, enhancing PagerDuty's governance and operational oversight as it expands its AI-first operations management platform.

PagerDuty, Inc. Profile

Company Name

PagerDuty, Inc.

Company Website

https://www.pagerduty.com/

HQ Location

San Francisco, CA

Employees

501-1000

Social

Financials

IPO