PagerDuty debuts end-to-end AI agents to automate and accelerate incident management
PagerDuty launched a new suite of AI agents designed to automate and enhance incident management. The suite includes PagerDuty Scribe Agent for transcribing and summarizing communications, PagerDuty ...Shift Agent for resolving scheduling conflicts, and PagerDuty Insights Agent for proactive issue prevention. Additionally, PagerDuty introduced the Model Context Protocol server to facilitate integration with third-party AI agents, enhancing developer workflows and reducing downtime.
PagerDuty H2 2025 Release: 150+ Customer-Driven Features, AI Agents, and More by David Williams
PagerDuty has launched its H2 2025 release, introducing over 150 customer-driven features, including AI agents and enhanced incident management capabilities. Key updates include flexible scheduling, ...Shift Agent for managing on-call conflicts, and integrations with tools like Slack and Microsoft Teams. New features like SCIM v2.0 User APIs and OAuth2-supported webhooks enhance security and user management. The release aims to streamline operations and improve automation across the incident management lifecycle.
Its Time to Connect Your Islands of Automation With AI Agents by Marty Jackson
PagerDuty highlights the importance of integrating AI agents to connect isolated automation systems, enhancing incident response efficiency. By leveraging over 15 years of operational data, PagerDuty...'s AI agents streamline workflows, reduce manual tasks, and enable teams to focus on strategic innovation. This approach aims to overcome the "island effect" in automation, promoting smarter, AI-driven operations.
Automated Diagnostics & Triage: The Fastest Way to Cut Incident Time by Madeline Zemer
PagerDuty introduces automated diagnostics and triage to enhance incident response efficiency. By automating data collection and analysis, the platform reduces the mean time to triage (MTTI), cuts in...cident resolution times, and minimizes manual overhead. This approach not only improves operational consistency but also alleviates engineer burnout by reducing after-hours work and escalations, ultimately enabling a more sustainable and scalable operations model.
Quarterly Wrap-Up: Product Updates Across the PagerDuty Operations Cloud by Aatharsha Jeyachelvan
PagerDuty has introduced several enhancements to its Operations Cloud, focusing on AI-driven automation and incident management. Key updates include AI agents for proactive incident handling, enhance...d integration with Amazon Q, and new incident management features like post-incident reviews and service reassignment. The platform aims to streamline operations, reduce manual intervention, and improve operational resilience.
PagerDuty Advance and Amazon Q Business announce General Availability of their AI-powered, chat-first integration by Dbora Camb
PagerDuty and AWS have launched the general availability of their AI-powered integration, combining PagerDuty Advance with Amazon Q Business. The solution delivers a unified, chat-first interface for... incident management, leveraging generative AI to provide real-time insights, streamline operations, and accelerate incident resolution. The integration is now available in the U.S. for organizations seeking enhanced operational resilience.
PagerDuty + Microsoft Build 2025: Transforming critical work with AI and automation by Carrie Lacina
PagerDuty announced new AI agents for its Operations Cloud at Microsoft Build 2025. The Agentic Site Reliability Engineer, Agentic Operations Analyst, and Agentic Scheduler automate incident response..., data analysis, and on-call scheduling. These AI-driven features aim to streamline digital operations, reduce risks, and enhance business efficiency for enterprise IT and DevOps teams.
April Wrap-Up: Product Updates Across the PagerDuty Operations Cloud by Aatharsha Jeyachelvan
PagerDuty announced multiple product updates to its Operations Cloud in April, including enhancements to incident management, a unified chat experience for Microsoft Teams and Slack, customizable inc...ident types, and improved service reassignment capabilities to streamline operational workflows.
PagerDuty Achieves FedRAMP Low Authorization - Business Wire
PagerDuty has achieved FedRAMP Low Authorization for its Operations Cloud, enhancing its ability to serve U.S. federal agencies by meeting stringent security requirements. This authorization marks a ...significant step in PagerDuty's strategy to support government operations with resilient and secure digital management solutions. The company plans to pursue further FedRAMP Moderate authorization to expand its compliance capabilities.
Cybersecurity challenges and AWS solutions in the AI era
PagerDuty is highlighted as a key AWS partner leveraging Amazon Q Business, Amazon Bedrock, and Amazon SageMaker to enhance incident response automation with AI. This collaboration aims to improve pr...oductivity and automation in security operations, addressing the challenges posed by AI-driven threats.
PagerDuty Renews Strategic Collaboration Agreement (SCA) with AWS to Help Organizations Become More Automated, Operationally Resilient - Business Wire
PagerDuty has renewed its global strategic collaboration agreement with Amazon Web Services (AWS). This extended partnership will integrate AWSs generative AI services into the PagerDuty Operations C...loud, enhancing automated incident detection and remediation for IT operations. The collaboration aims to help over 6,000 joint customers improve operational resilience and accelerate digital operations through advanced AI and automation.
PagerDuty Renews Strategic Collaboration Agreement (SCA) with AWS to Help Organizations Become More Automated, Operationally Resilient
PagerDuty has renewed its global strategic collaboration agreement with Amazon Web Services (AWS). This partnership will integrate AWS generative AI services into the PagerDuty Operations Cloud, enha...ncing automated detection and remediation of IT incidents. The extended agreement builds on over ten years of collaboration, supporting organizations in achieving greater operational resilience and automation.
PagerDuty Announces Second Quarter Fiscal 2026 Financial Results
PagerDuty reported its Q2 fiscal 2026 financial results, showing a 6% revenue increase to $123 million and a 5% ARR growth to $499 million. The company achieved GAAP profitability and announced the a...ppointment of Todd McNabb as Chief Revenue Officer. PagerDuty also received multiple recognitions, including being named AIOps Platform of the Year in the 2025 AI Breakthrough Awards.
PagerDuty updated its FY 2025 earnings guidance, projecting EPS of 0.780-0.790 and revenue of $464.5M-$466.5M, exceeding consensus estimates. The company also provided Q4 2025 EPS guidance of 0.150-0....160. PagerDuty's stock opened at $19.61 with a market cap of $1.77 billion.
PagerDuty released its Q4 2025 earnings guidance, with EPS guidance of 0.150-0.160 and revenue guidance of $118.5 million-$120.5 million. Analysts have adjusted their price objectives for the company..., with mixed ratings from TD Cowen, Royal Bank of Canada, and Morgan Stanley.
PagerDuty Strengthens Momentum in Asia Pacific Region with Appointment of Callum Eade as Vice President, APAC Sales
PagerDuty has appointed Callum Eade as Vice President of APAC Sales to lead growth in the Asia-Pacific region. Eade, with experience from Citrix, VMware, and UiPath, will focus on expanding the Pager...Duty Operations Cloud and enhancing digital operations management for customers. His leadership aims to drive customer-centric strategies and operational excellence in the region.
Awards, Recognitions, and Industry Achievements of PagerDuty Platform
PagerDuty Named a Leader and Outperformer in the 2025 GigaOm Radar for ...
PagerDuty has been recognized as a Leader and Outperformer in the 2025 GigaOm Radar for AIOps for the fourth consecutive year. The report highlights PagerDuty's advancements in automation, incident i...ntelligence, and workflow orchestration. Key features include strong event correlation, automated remediation, and integration with SIEM and SOAR platforms. Anaplan's implementation of PagerDuty AIOps resulted in significant operational improvements and cost savings.
PagerDuty Named a Leader and Outperformer in the 2025 GigaOm Radar for AIOps by Dan Anderson
PagerDuty has been recognized as a Leader and Outperformer in the 2025 GigaOm Radar for AIOps. This accolade highlights PagerDuty's rapid innovation in AI-driven capabilities, including event correla...tion, automated remediation, and incident response. The platform's unique approach integrates AI and automation across existing tools, enhancing operational efficiency without requiring major system overhauls.
Salesloft Drift Data Breach: Update to Our Customers by PagerDuty
PagerDuty has been impacted by a security incident involving Salesloft's Drift application, which compromised Salesforce data. The breach exposed customer contact information and potentially sensitiv...e data. PagerDuty has revoked affected API keys and recommends customers rotate their credentials. The company has disabled the Drift integration and is working with security partners to enhance protection.
