VictorOps Overview

VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Call Management, as the business use cases that they have been most satisfied with while using VictorOps.

Other use cases:

  • Sending & Publishing Communications
  • Conference Call Management
  • Training & Onboarding
  • Workflow Management
  • Playbook Creation
  • Engaging And Following Up
  • Loyalty Management
See all use cases See less use cases

Business Priorities

Shorten Ramp Up Time is the most popular business priority that customers and associates have achieved using VictorOps.

VictorOps Use-Cases and Business Priorities: Customer Satisfaction Data

VictorOps works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.

VictorOps's features include Alerts: Popups & Notifications, Personalization, and Ticketing. and VictorOps support capabilities include Phone Support, Email Support, 24/7 Support, etc. also VictorOps analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We also get collaboration on this timeline as everyone can post about the incident from victorops' interface or via integrated chatops...." Peer review by Mike P., Computer Software

VictorOps, Cayzu Help Desk, Appointy, Fluentstream, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for VictorOps

Top Industries

  • Computer Software
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Enterprise
  • Small Business

VictorOps is popular in Computer Software, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.

VictorOps Customer wins, Customer success stories, Case studies

What Are the key features of VictorOps for Helpdesk Management?

What Are the key features of VictorOps for Collaboration?

How does VictorOps facilitate Sales Call Management?

What Are the key features of VictorOps for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well VictorOps solved their Help Desk needs. Cuspera uses 600 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

ManpowerGroup - Human Resources

Splunk helped ManpowerGroup improve its data management and security operations. ManpowerGroup used Splunk to gain better visibility into its IT systems. This led to faster detection and response to ...security threats. The solution supported ManpowerGroup in managing large-scale data efficiently. Splunk enabled the company to strengthen its digital resilience.

Read more →

LSU - Education

LSU used Splunk to improve their data management and security. The university needed better visibility into their IT systems. Splunk provided a unified platform for monitoring and analytics. LSU gain...ed faster insights and improved system reliability. The solution helped them respond quickly to issues. Splunk supported LSU's digital transformation in higher education.

Read more →

Kumu

Kumu used Splunk to improve their business operations. They wanted better visibility and control over their data. Splunk helped them monitor and analyze information in real time. This made it easier ...for Kumu to solve problems quickly. The solution improved their efficiency and decision making. Kumu saw better results from using Splunk's platform.

Read more →

Jupiter Shop Channel - Retail

Jupiter Shop Channel used Splunk to improve their retail operations. They wanted better data insights and faster problem solving. Splunk helped them monitor systems and find issues quickly. This made... their business run smoother. The case shows how Splunk supports retail companies with data analytics and IT monitoring.

Read more →

Johnson Matthey - Manufacturing

Johnson Matthey used Splunk to improve manufacturing operations. They wanted better data insights and faster problem solving. Splunk helped them find issues quickly and keep production running. The c...ompany saw more uptime and better efficiency. Splunk made it easier to manage data and spot problems early.

Read more →

Indiana Office of Technology - Government Administration

Splunk helped the Indiana Office of Technology improve its data management and security. The agency used Splunk to monitor systems and detect threats. This led to better response times and increased ...operational efficiency. Splunk's platform supported unified security and observability for government IT.

Read more →

Frequently Asked Questions(FAQ)

for VictorOps

What are the top features of VictorOps?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of VictorOps.

Who uses VictorOps?

VictorOps is used by Computer Software, Information Technology And Services and Non-Profit Organization Management among other industries.

What are VictorOps alternatives?

Cayzu Help Desk, Appointy, Fluentstream and Smith.Ai are popular alternatives for VictorOps.

Where is VictorOps located?

VictorOps is headquartered at 270 Brannan St, San Francisco, California 94107, US.
lightning

Peers used VictorOps for helpdesk management and collaboration

VictorOps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for VictorOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VictorOps

Splunk LLC News

Product

Cisco's Splunk Cloud Platform: Accelerating Digital Resilience for the Agentic AI Era in ...

Splunk has launched its Cloud Platform on Google Cloud in Saudi Arabia, enhancing digital resilience and cybersecurity for local enterprises. This move aligns with Saudi Arabia's Vision 2030, offering organizations a secure, scalable, and localized cloud environment. The platform integrates observability and security, enabling faster issue detection and operational excellence.

Product

Cisco's Splunk Cloud awarded DESC Cybersecurity Certification in Dubai - Al Bawaba

Splunk Cloud Platform has received the DESC Cybersecurity Certification from the Dubai Electronic Security Center, meeting stringent cybersecurity and compliance standards. This certification enhances Splunk's credibility as a secure cloud service provider, supporting Dubai's digital transformation and enabling government and critical sectors to adopt its platform with confidence.

Awards

Cisco's Splunk Cloud awarded DESC Cybersecurity Certification in Dubai - Tourismag.com

Splunk Cloud Platform has been awarded the DESC Cybersecurity Certification by the Dubai Electronic Security Center, marking a significant milestone for Splunk in the UAE. This certification ensures that Splunk meets the highest cybersecurity and compliance standards, facilitating adoption by government and critical sectors in Dubai. It enhances trust in Splunk's services, supporting secure digital transformation across public and private sectors.

Product

Cisco launches Splunk Observability Cloud on AWS in Singapore - FutureCIO

Cisco has launched the Splunk Observability Cloud on AWS in Singapore, enhancing IT operations with real-time visibility and data control. This deployment aids industries in meeting regulatory and data retention needs while maintaining system performance and resilience. The solution offers unsampled insights across infrastructure and applications, supporting innovation and strategic business initiatives.

Splunk LLC Profile

Company Name

Splunk LLC

Company Website

https://www.splunk.com/

HQ Location

270 Brannan St, San Francisco, California 94107, US

Employees

1001-5000

Social

Financials

IPO