VictorOps Overview
This is a summary of the comprehensive capabilities and benefits of VictorOps based on over 600 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
VictorOps, AlertOps, GoTo Resolve, osTicket, Azuredesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if VictorOps is right for your needs? Our Cuspera AI engine can evaluate how VictorOps fits your specific business needs, industry, and context. Get your personalized assessment report today.
VictorOps supports business activities such as:
- Helpdesk Management
- Collaboration
- Sales Call Management
- Sending & Publishing Communications
- Conference Call Management
VictorOps can help you with many business goals, such as Shorten Ramp Up Time. It can help manage these activities if you use Phone Calls Chat E-Mail etc. for these needs. As a solution, VictorOps's capabilities include Alerts: Popups & Notifications, Personalization, and Ticketing.
VictorOps Computer Software Vertical is its biggest customer base.
Reviews
"...This has really made managing alerts and on-call so much easier, and we've always had helpful and friendly support when needed...." Peer review by David R., Sr. Software Support Engineer / Cloud Services Engineer, Computer Software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well VictorOps solved their Help Desk needs. Cuspera uses 600 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Shorten Ramp Up Time is the most popular business priority peers achieved using VictorOps.
Use Cases
Peers recommend Helpdesk Management , Collaboration , Sales Call Management , as the business use cases that they have been most satisfied while using VictorOps.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.85/5 ★ |
"...This has really made managing alerts and on-call so much easier, and we've always had helpful and friendly support when needed...." Peer review by David R., Sr. Software Support Engineer / Cloud Services Engineer, Computer Software |
| Collaboration with Chat |
4.81/5 ★ |
"...I also love the fact that they are a local company so we are able to collaborate with them in person...." Peer review by Cameron H, Site Reliability Engineer, Internet |
| Sales Call Management with Phone Calls |
4.75/5 ★ |
"...very configurable, easy to start and manage calls Flexibility of product, continuous releasing of new features and improvement of existing UI...." Peer review by Verified Reviewer, Information Technology and Services, 10,001+ employees, Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.85/5 ★ |
"...This has really made managing alerts and on-call so much easier, and we've always had helpful and friendly support when needed...." Peer review by David R., Sr. Software Support Engineer / Cloud Services Engineer, Computer Software |
|
| Collaboration with Chat |
4.81/5 ★ |
"...I also love the fact that they are a local company so we are able to collaborate with them in person...." Peer review by Cameron H, Site Reliability Engineer, Internet |
|
| Sales Call Management with Phone Calls |
4.75/5 ★ |
"...very configurable, easy to start and manage calls Flexibility of product, continuous releasing of new features and improvement of existing UI...." Peer review by Verified Reviewer, Information Technology and Services, 10,001+ employees, Information Technology and Services |
|
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 600 insights from peers and experts to help you assess how these VictorOps use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for VictorOps
What are the top features of VictorOps?
Who uses VictorOps?
What are VictorOps alternatives?
Where is VictorOps located?
Popular Business Setting
for VictorOps
Top Industries
- Computer Software
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used VictorOps to Shorten ramp up time
VictorOps Alternatives
Peer and Expert Opinion on Features
for VictorOps
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (200) |
| Personalization | Read Reviews (14) |
| Ticketing | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (200) |
| Personalization | Read Reviews (14) |
| Ticketing | Read Reviews (5) |
IT and Other Capabilities
for VictorOps
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (14) |
| Data Import | Read Reviews (42) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (14) |
| Data Import | Read Reviews (42) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (7) |
| 24/7 Support | Read Reviews (81) |
| Chat Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (7) |
| 24/7 Support | Read Reviews (81) |
| Chat Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (44) |
| Analytics | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (44) |
| Analytics | Read Reviews (6) |
Software Failure Risk Guidance
?for VictorOps
Overall Risk Meter
Top Failure Risks for VictorOps
Vendor Profile Details
Company Name
splunk
Company Website
https://www.splunk.com/HQ Location
270 Brannan St, San Francisco, California 94107, US
Employees
1001-5000
Social
Financials
IPO
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