VictorOps Overview

VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Call Management, as the business use cases that they have been most satisfied with while using VictorOps.

Other use cases:

  • Sending & Publishing Communications
  • Conference Call Management
  • Training & Onboarding
  • Workflow Management
  • Playbook Creation
  • Engaging And Following Up
  • Loyalty Management
See all use cases See less use cases

Business Priorities

Shorten Ramp Up Time is the most popular business priority that customers and associates have achieved using VictorOps.

Other priorities:

See all business priorities See less business priorities

VictorOps Use-Cases and Business Priorities: Customer Satisfaction Data

VictorOps works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.

VictorOps's features include Alerts: Popups & Notifications, Personalization, and Ticketing. and VictorOps support capabilities include Phone Support, Email Support, 24/7 Support, etc. also VictorOps analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Get help from support on initial implementation to speed up the process, they are great and provide a great level of service..." Peer review by Leland G., Hospitality

VictorOps, Cayzu Help Desk, Appointy, Fluentstream, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for VictorOps

Top Industries

  • Computer Software
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Enterprise
  • Small Business

VictorOps is popular in Computer Software, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.

VictorOps Customer wins, Customer success stories, Case studies

How does VictorOps address your Helpdesk Management Challenges?

Why is VictorOps the best choice for Collaboration?

How can VictorOps optimize your Sales Call Management Workflow?

What makes VictorOps ideal for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well VictorOps solved their Help Desk needs. Cuspera uses 600 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

How TPG's AI-Driven Splunk Platform Rollout Will Impact TPG Telecom (ASX:TPG) Investors

TPG Telecom has selected Splunk's AI-driven platform to enhance its service operations, integrating tools like Splunk Enterprise and IT Service Intelligence. This move aims to improve fault resolutio...n and service reliability across TPG's networks, potentially boosting customer experience.

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TPG Telecom Enhances Service Operations with Splunk and Cisco AIOps

TPG Telecom has deployed Splunk solutions, including Splunk Enterprise, IT Service Intelligence, and Enterprise Security, to enhance its AIOps-driven Service Operations Centre. This integration aims ...to improve service reliability, security, and operational efficiency across TPG's networks in Australia, leveraging real-time data and machine learning for predictive analytics and threat detection.

Read on →
 

TPG Telecom selects Cisco's Splunk for AIOps service operations

TPG Telecom is deploying Cisco's Splunk technology to enhance its AIOps service operations, aiming to improve network reliability and security. The integration will unify network operations into a si...ngle platform, supporting TPG's transition to an AIOps-driven service operations center.

Read on →

Carrefour - Retail - retail

Carrefour uses Splunk Cloud Platform to protect its business. It improves customer experience. It provides insights into system performance. It allows faster security response times.

Read on →

Zeppelin - Construction - Construction

Splunk helps Zeppelin reduce downtime and scale its services business. Zeppelin uses Splunk Enterprise, MLTK, and DB Connect for predictive maintenance and analytics. The company gains real-time visi...bility into thousands of IoT devices and improves equipment uptime. Machine learning detects spark plug failures before they happen, preventing costly shutdowns. Zeppelin improves customer satisfaction and streamlines operations with better monitoring and business intelligence.

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Carhartt - Apparel & Fashion - apparel & fashion

AppDynamics helped Carhartt improve customer experiences. Carhartt used AppDynamics to make their digital services smoother. The solution reduced friction for customers. Carhartt now delivers better ...and faster service online. This led to happier customers and easier shopping.

Read on →

Frequently Asked Questions(FAQ)

for VictorOps

What are the top features of VictorOps?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of VictorOps.

Who uses VictorOps?

VictorOps is used by Computer Software, Information Technology And Services and Non-Profit Organization Management among other industries.

What are VictorOps alternatives?

Cayzu Help Desk, Appointy, Fluentstream and Smith.Ai are popular alternatives for VictorOps.

Where is VictorOps located?

VictorOps is headquartered at 270 Brannan St, San Francisco, California 94107, US.
lightning

Peers used VictorOps for helpdesk management and collaboration

VictorOps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for VictorOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VictorOps

Splunk LLC News

Partnership

Resecurity Integrates with Splunk to Enhance Threat Intelligence

Resecurity has launched a native integration with Splunk, available on the Splunkbase platform, to enhance cyber threat intelligence capabilities. This integration allows organizations to incorporate advanced threat intelligence into their Splunk SIEM and SOC environments, improving threat detection and response processes. The integration supports standard protocols like TAXII and offers flexible configuration options for diverse organizational needs.

Read more →
Partnership

Resecurity Introduces Native Integration with Splunk

Resecurity has launched a native integration with Splunk, available via a dedicated app on Splunkbase. This integration allows organizations to incorporate Resecurity's cyber threat intelligence into Splunk's SIEM, enhancing security event analysis through the ingestion of threat intelligence feeds. The app supports industry-standard protocols like TAXII, facilitating enriched data analysis and improved security operations.

Read more →
Product

Expel launches managed SIEM service for Sentinel & Splunk

Expel has introduced a managed SIEM service for Microsoft Sentinel and Splunk Enterprise Security users. This service, available to Expel MDR customers, integrates Expel's detection engineers into existing SIEM environments to enhance detection strategies and manage operational tasks. It aims to alleviate the burden on security teams by offering transparency and control over detection rules without requiring platform migration.

Read more →
Partnership

Powering Security Innovation: Executive Q&A on Splunk Joining AWS Security Hub Extended

Splunk and AWS have integrated their security tools, enabling faster access to critical security insights. This collaboration allows AWS Security Hub findings to flow into Splunk in real-time, reducing alert noise and enhancing threat detection. The integration aims to provide a unified security approach, empowering organizations to better protect their assets and drive innovation.

Read more →

Splunk LLC Profile

Company Name

Splunk LLC

Company Website

https://www.splunk.com/

HQ Location

270 Brannan St, San Francisco, California 94107, US

Employees

1001-5000

Social

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Financials

IPO