VictorOps Overview
VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.
Use Cases
Customers recommend Helpdesk Management, Collaboration, Sales Call Management, as the business use cases that they have been most satisfied with while using VictorOps.
Business Priorities
Shorten Ramp Up Time is the most popular business priority that customers and associates have achieved using VictorOps.
VictorOps Use-Cases and Business Priorities: Customer Satisfaction Data
VictorOps works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.
VictorOps's features include Alerts: Popups & Notifications, Personalization, and Ticketing. and VictorOps support capabilities include Phone Support, Email Support, 24/7 Support, etc. also VictorOps analytics capabilities include Custom Reports, and Analytics.
Reviews
"...We also get collaboration on this timeline as everyone can post about the incident from victorops' interface or via integrated chatops...." Peer review by Mike P., Computer Software
Peer review evidence (same sources as the product rating summary)
"...About VictorOps VictorOps is a cloud-based help desk solution that enables businesses to manage on-call schedules and rotation of roles for resolving incidents...." Peer review
"...Collaboration...." Peer review by Dmitrii M, Head of IT Administration, Information Technology and Services
"...Prior to Bluestem Technologies migration to VictorOps, only a few of our squads were using Pagerduty for on-call incident management...." Peer review by Michael U., Ecommerce Specialist, Retail
VictorOps, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for VictorOps
Top Industries
- Computer Software
- Information Technology and Services
- Non-Profit Organization Management
Popular in
- Mid Market
- Enterprise
- Small Business
VictorOps is popular in Computer Software, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.
VictorOps Customer wins, Customer success stories, Case studies
How can VictorOps enhance your Helpdesk Management process?
What solutions does VictorOps provide for Collaboration?
How can VictorOps optimize your Sales Call Management Workflow?
Why is VictorOps the best choice for Sending & Publishing Communications?
11 buyers and buying teams have used Cuspera to assess how well VictorOps solved their Help Desk needs. Cuspera uses 600 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions (FAQ)
What buyers ask before choosing VictorOps
What are the top features of VictorOps?
Who uses VictorOps?
What are VictorOps alternatives?
Where is VictorOps located?
Peers used VictorOps for helpdesk management and collaboration
VictorOps Competitors
VictorOps Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (44) |
| Analytics | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (44) |
| Analytics | Read Reviews (6) |
VictorOps Integrations
VictorOps integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for VictorOps
Software Failure Risk Guidance
?for VictorOps
Overall Risk Meter
Top Failure Risks for VictorOps
Splunk LLC News
From a Slow Trace to the Slow Method: Introducing Call Graph Profiling in Splunk APM
Splunk has introduced Call Graph Profiling in its APM, enhancing its observability capabilities. This feature connects distributed traces to method-level execution, allowing teams to pinpoint inefficient code paths and investigate performance issues more effectively. It complements AlwaysOn Profiling by providing detailed call graphs for specific traces, aiding in faster troubleshooting and performance optimization.
From AI Assistance to Agentic Action: Advancing the SOC in Splunk Enterprise Security 8.6
Splunk has launched Enterprise Security 8.6, enhancing security operations with AI-driven capabilities. The update includes features like Detection Builder, natural-language automation, and guided response, allowing security teams to automate tasks while maintaining control. The Agentic SOC model aims to improve threat detection and response times, helping analysts focus on high-priority security decisions.
Citrix launches Experience Insights Flex observability service powered by Splunk Cloud Platform
Citrix has launched the Experience Insights Flex observability service, powered by the Splunk Cloud Platform. This integration enhances Citrix's workspace observability capabilities, providing managed, prebuilt insights. The service aims to meet enterprise demand for simplified modern-work delivery and reduce operational overhead.
From Vision to Value: New Splunk Platform Innovations Supporting Cisco Data Fabric Are Generally Available
Splunk has announced the general availability of new platform innovations that support Cisco Data Fabric. These enhancements, including Machine Data Lake and Federated Search, enable organizations to manage and integrate machine data across environments without centralizing it. The platform's capabilities improve data management, AI integration, and operational resilience, providing a unified data journey for enhanced decision-making and response.
Splunk LLC Profile
Company Name
Company Website
https://www.splunk.com/HQ Location
270 Brannan St, San Francisco, California 94107, US
Employees
1001-5000
Social
Financials
IPO
