Customer stories

Product Business Settings

Service Creatio is popular in Computer Software, Information Technology And Services, and Professional Training & Coaching industries and is widely used by Small Business, Mid Market, and Enterprise.

Service Creatio Product Overview

Service-creatio is a no-code, intelligent service management platform designed to boost customer satisfaction. It offers a full-cycle solution with maximum flexibility.

How satisfied the customers are with Service Creatio use-cases

Reviews

"...Bpm online sends us notifications regarding near overdue follow-up calls to ensure that we are tracking our prospects and customer communications accordingly...." Peer review by Andrey E, Andrey

Service Creatio Customer Insights, Testimonials and Case Studies

How does Service Creatio facilitate Engagement Management?

How does Service Creatio address your Communication Management Challenges?

How can Service Creatio optimize your Campaign Management Workflow?

How does Service Creatio facilitate Forecasting?

How can Service Creatio enhance your Customer Case Management process?

What is Service Creatio?

Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management.

Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.

Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.

What is Service Creatio used for?

Service Creatio is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Engagement Management, Communication Management and Campaign Management .

What are the top features of Service Creatio?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Service Creatio.

Who uses Service Creatio?

Service Creatio is used by Computer Software, Information Technology And Services and Professional Training & Coaching among other industries.

What are Service Creatio alternatives?

Cayzu Help Desk, Qminder, VictorOps and LiveAgent are popular alternatives for Service Creatio.

Where is Service Creatio located?

Service Creatio is headquartered at 280 Summer St., 6th Floor, Boston, MA 02210.

11 buyers and buying teams have used Cuspera to assess how well Service Creatio solved their Help Desk needs. Cuspera uses 504 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Americar is Reigniting Growth with Creatio's Agentic Platform

Americar, a leading automotive dealer in Latin America, has deployed Creatio's agentic CRM and workflow platform to enhance its operations. The platform has unified Americar's customer journey, enabl...ing rapid lead response, digitized auctions, and faster service request resolutions. This deployment has significantly increased user adoption and operational efficiency, with over 500,000 workflows running daily. Americar aims to further leverage AI-driven engagement for customer interactions.

Read on →

Namu Travel Group - Hospitality - Medium

Creatio's no-code platform helped Namu Travel Group automate workflows and centralize information. The company reduced quote turnaround time and improved sales response speed. They process 6,000 cust...omer requests monthly and sell over 9,000 trips yearly. Creatio dashboards and CRM features drive fast decision-making and better lead management. Namu Travel uses automation for marketing, sales, and customer service, boosting collaboration and efficiency.

Read on →

DB Schenker - Transportation/Trucking/Railroad - Very Large

Service Creatio helped DB Schenker cut customer research time by 30%. The company automated 100% of its reports and improved case management with auto-assignment and custom dashboards. Customer waiti...ng time on the phone dropped to 10 seconds, and request handling time fell to 90 seconds. Negative feedback decreased to 2%. DB Schenker now delivers faster, more transparent customer service in global logistics.

Read on →

Adros Baltija - Human Resources - Small

Sales Creatio helped Adros Baltija automate sales and HR project management. The company replaced its legacy system to gain operational transparency and streamline workflows. Sales cycle length dropp...ed by 20%. The platform enabled dynamic case management, lead management, and custom recruitment tools. Adros Baltija now delivers better customer experience and uses analytics for smarter decisions.

Read on →

Saskatchewan Blue Cross - Insurance - Large

Sales Creatio, Marketing Creatio, and Service Creatio helped Saskatchewan Blue Cross improve employee performance by 25%. The company needed a scalable CRM and process automation platform to fix proc...ess inefficiencies and meet customer expectations. Creatio delivered end-to-end sales management, custom lead workflows, and advanced analytics. Fast deployment led to rapid ROI and better operational transparency. The solution increased sales velocity and customer retention for this insurance provider.

Read on →
lightning

Peers used Service Creatio for engagement management and communication management

Service Creatio Competitors

Service Creatio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.68/5 ★

Read Reviews (25)
Custom Reports

4.63/5 ★

Read Reviews (53)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.68/5 ★

Read Reviews (25)
Custom Reports

4.63/5 ★

Read Reviews (53)

Software Failure Risk Guidance

?

for Service Creatio

Overall Risk Meter

Low Medium High

Top Failure Risks for Service Creatio

Creatio News

Product
 

Creatio Marks a Landmark Year of AI Innovation and Accelerated Global Growth | Creatio

Creatio achieved significant growth in 2025, driven by AI and no-code innovations. The company introduced multiple platform updates, including the "Twin" release, enhancing AI and no-code capabilities. Creatio expanded its customer base across key verticals and strengthened its partner ecosystem. Notable recognitions include being named a Leader in Gartner's Magic Quadrant for B2B Marketing Automation Platforms and winning the Best for AI Development award.

Read more →
Partnership
 

Creatio Partners with QBurst to Empower Businesses Globally with AI ...

Creatio and QBurst have formed a partnership to enhance global business capabilities using AI technologies. This collaboration aims to integrate Creatio's low-code platform with QBurst's AI expertise, providing businesses with advanced automation and process optimization solutions.

Read more →
Product
 

Creatio Introduces a Simplified AI Pricing Model to Empower Businesses ...

Creatio Introduces a Simplified AI Pricing Model to Empower Businesses ...

Read more →
Partnership
 

Creatio Partners with CODE81 to Accelerate AI - Driven Digital Transformation in the Middle East

Creatio has partnered with CODE81 to enhance AI-driven digital transformation in the Middle East. This collaboration will utilize Creatio's AI-native no-code platform to streamline operations and improve customer experiences. CODE81 will leverage this technology to help clients design and automate workflows, reducing costs and accelerating innovation.

Read more →

Creatio Profile

Company Name

Creatio

Company Website

https://www.creatio.com/

Year Founded

2002

HQ Location

280 Summer St., 6th Floor, Boston, MA 02210

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE