Service Creatio Overview
This is a summary of the comprehensive capabilities and benefits of Service Creatio based on over 504 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Service Creatio, GrooveHQ, Hiver, CRMdesk, Helprace, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Service Creatio is right for your needs? Our Cuspera AI engine can evaluate how Service Creatio fits your specific business needs, industry, and context. Get your personalized assessment report today.
Service Creatio supports business activities such as:
- Engagement Management
- Communication Management
- Campaign Management
- Forecasting
- Customer Case Management
Service Creatio can help you with many business goals, such as Enhance Customer Relationships, Improve Internal Communications, Acquire Customers, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls and E-Mail for these needs. As a solution, Service Creatio's capabilities include Dashboard, Personalization, Alerts: Popups & Notifications, etc.
Service Creatio was founded in 2002. Computer Software Vertical is its biggest customer base.
Reviews
"...I know many cases when the deal was not closed successfully just because a sales rep did not provide necessary information on time or forgot to follow-up...." Peer review by Valentive H., CMO, Manufacturing
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Service Creatio solved their Help Desk needs. Cuspera uses 504 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities peers achieved using Service Creatio.
Use Cases
Peers recommend Engagement Management , Communication Management , Campaign Management , as the business use cases that they have been most satisfied while using Service Creatio.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.76/5 ★ |
"...I know many cases when the deal was not closed successfully just because a sales rep did not provide necessary information on time or forgot to follow-up...." Peer review by Valentive H., CMO, Manufacturing |
| engaging and following up |
4.44/5 ★ |
"...I know many cases when the deal was not closed successfully just because a sales rep did not provide necessary information on time or forgot to follow-up...." Peer review by Valentine H., CMO, Manufacturing |
| Communication Management with Phone Calls |
4.83/5 ★ |
"...Nightly emails sends notices to employee that they have tasks that require attention...." Peer review by Jesse H. |
| sending & publishing communications |
4.16/5 ★ |
"...Nightly emails sends notices to employee that they have tasks that require attention...." Peer review by Jesse H. |
| tracking & monitoring communications |
3.42/5 ★ |
"...Users can track tasks, calls, messages and client cases...." Peer review |
| Campaign Management with E-Mail |
4.82/5 ★ |
"...Besides, we are confident to take targeted actions in order to achieve objectives of marketing campaigns...." Peer review by Nick R., Marketing Manager, Computer Software |
| campaign analytics |
4.55/5 ★ |
"...Ease of setup and tailoring to our business, value for money, excellent customer service, and having the ability to track all customer interactions and communications and analyze the campaign effectiveness with dashboards...." Peer review by Vanessa S., Marketing Director, Professional Training & Coaching |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.76/5 ★ |
"...I know many cases when the deal was not closed successfully just because a sales rep did not provide necessary information on time or forgot to follow-up...." Peer review by Valentive H., CMO, Manufacturing |
|
| engaging and following up |
4.76/5 ★ |
| Communication Management with Phone Calls |
4.83/5 ★ |
"...Nightly emails sends notices to employee that they have tasks that require attention...." Peer review by Jesse H. |
|
| sending & publishing communications |
4.83/5 ★ |
| tracking & monitoring communications |
4.83/5 ★ |
| Campaign Management with E-Mail |
4.82/5 ★ |
"...Besides, we are confident to take targeted actions in order to achieve objectives of marketing campaigns...." Peer review by Nick R., Marketing Manager, Computer Software |
|
| campaign analytics |
4.82/5 ★ |
34+ more Business Use Cases
Our AI advisor, Wyz, harnessed 504 insights from peers and experts to help you assess how these Service Creatio use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Service Creatio
What is Service Creatio?
What is Service Creatio used for?
What are the top features of Service Creatio?
Who uses Service Creatio?
What are Service Creatio alternatives?
Where is Service Creatio located?
Popular Business Setting
for Service Creatio
Top Industries
- Computer Software
- Information Technology and Services
- Professional Training & Coaching
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Service Creatio to Enhance customer relationships and Improve internal communications
Service Creatio Alternatives
Peer and Expert Opinion on Features
for Service Creatio
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (15) |
| Personalization | Read Reviews (11) |
| Alerts: popups & Notifications | Read Reviews (5) |
| Recording | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (15) |
| Personalization | Read Reviews (11) |
| Alerts: popups & Notifications | Read Reviews (5) |
| Recording | Read Reviews (5) |
IT and Other Capabilities
for Service Creatio
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (35) |
| Data Export | Read Reviews (24) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (35) |
| Data Export | Read Reviews (24) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (104) |
| Chat Support | Read Reviews (18) |
| Email Support | Read Reviews (9) |
| Phone Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (104) |
| Chat Support | Read Reviews (18) |
| Email Support | Read Reviews (9) |
| Phone Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (53) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (53) |
Software Failure Risk Guidance
?for Service Creatio
Overall Risk Meter
Top Failure Risks for Service Creatio
Vendor Profile Details
HQ Location
280 Summer St., 6th Floor, Boston, MA 02210
Employees
501-1000
Social
Financials
PRIVATE
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