Qminder Overview

This is a summary of the comprehensive capabilities and benefits of Qminder based on over 665 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Qminder, Helpshift, NABD, AnswerDash, xMatters, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Qminder is right for your needs? Our Cuspera AI engine can evaluate how Qminder fits your specific business needs, industry, and context. Get your personalized assessment report today.

Qminder supports business activities such as:

  • Engagement Management
  • Contact List Management
  • Customer Feedback Management
  • Workflow Management
  • Helpdesk Management

Qminder can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use Offline and On Premises for these needs. As a solution, Qminder's capabilities include Personalization, Alerts: Popups & Notifications, Ticketing, etc.

Qminder Transportation/Trucking/Railroad Vertical is its biggest customer base.

Reviews

"...They are free to move around the showroom, which results in better engagement...." Check in Kiosk

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Qminder solved their Help Desk needs. Cuspera uses 665 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Qminder.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Build Brand Awareness
  • Launch New Products
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Contact List Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Qminder.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Offline and On Premises

4.80/5 ★

Read Reviews (17)

"...They are free to move around the showroom, which results in better engagement...." Check in Kiosk
engaging and following up

4.61/5 ★

Read Reviews (9)

"...Engage visitors every step of their waiting experience, and call them forward when you are ready for service...."
Contact List Management

4.33/5 ★

Read Reviews (10)

"...A smart queue management system for a contact-free customer experience. ..." Customer service analytics
contacts history

3.48/5 ★

Read Reviews (1)

"...Make use of each visitor s history of prior interactions. ..."
Customer Feedback Management

4.65/5 ★

Read Reviews (9)

"...Increased customer satisfaction. ..." Check in Kiosk
measuring customer satisfaction

4.40/5 ★

Read Reviews (4)

"...Increased customer satisfaction. ..."
PEER EXPERIENCES
Engagement Management with Offline and On Premises

4.80/5 ★

Read Reviews (17)

"...They are free to move around the showroom, which results in better engagement...." Check in Kiosk
engaging and following up

4.80/5 ★

Read Reviews (9)

Contact List Management

4.33/5 ★

Read Reviews (10)

"...A smart queue management system for a contact-free customer experience. ..." Customer service analytics
contacts history

4.33/5 ★

Read Reviews (1)

Customer Feedback Management

4.65/5 ★

Read Reviews (9)

"...Increased customer satisfaction. ..." Check in Kiosk
measuring customer satisfaction

4.65/5 ★

Read Reviews (4)

19+ more Business Use Cases

Our AI advisor, Wyz, harnessed 665 insights from peers and experts to help you assess how these Qminder use cases fit your Help Desk needs.

Frequently Asked Questions(FAQ)

for Qminder

What is Qminder used for?

Qminder is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Contact List Management and Customer Feedback Management .

What are the top features of Qminder?

Personalization, Alerts: popups & Notifications and Ticketing are some of the top features of Qminder.

Who uses Qminder?

Qminder is used by Transportation/Trucking/Railroad, Manufacturing and Retail among other industries.

What are Qminder alternatives?

Helpshift, NABD, AnswerDash and XMatters are popular alternatives for Qminder.

Where is Qminder located?

Qminder is headquartered at 20-22 Wenlock Road, London N1 7GU, United Kingdom.

Popular Business Setting

for Qminder

Top Industries

  • Transportation/Trucking/Railroad
  • Manufacturing
  • Retail

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Peers used Qminder to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Qminder

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.40/5 ★

Read Reviews (42)
Alerts: popups & Notifications

3.84/5 ★

Read Reviews (28)
Ticketing

3.08/5 ★

Read Reviews (19)
Dashboard

4.40/5 ★

Read Reviews (15)
Feedback surveys

2.56/5 ★

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Personalization

4.40/5 ★

Read Reviews (42)
Alerts: popups & Notifications

3.84/5 ★

Read Reviews (28)
Ticketing

3.08/5 ★

Read Reviews (19)
Dashboard

4.40/5 ★

Read Reviews (15)
Feedback surveys

2.56/5 ★

Read Reviews (9)

IT and Other Capabilities

for Qminder

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.31/5 ★

Read Reviews (62)
Data Export

3.66/5 ★

Read Reviews (29)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.31/5 ★

Read Reviews (62)
Data Export

3.66/5 ★

Read Reviews (29)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5 ★

Read Reviews (121)
Phone Support

4.48/5 ★

Read Reviews (7)
Email Support

4.47/5 ★

Read Reviews (6)
Chat Support

4.40/5 ★

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.70/5 ★

Read Reviews (121)
Phone Support

4.48/5 ★

Read Reviews (7)
Email Support

4.47/5 ★

Read Reviews (6)
Chat Support

4.40/5 ★

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)

Software Failure Risk Guidance

?

for Qminder

Overall Risk Meter

Low Medium High

Top Failure Risks for Qminder

Vendor Profile Details

Company Name

Qminder

Company Website

https://www.qminder.com/

HQ Location

20-22 Wenlock Road, London N1 7GU, United Kingdom

Employees

11-50

Social

Financials

SEED