Qminder Overview

Qminder transforms in-person service experiences by centralizing walk-ins, appointments, and queue management into a single platform. Businesses benefit from reduced wait times, enhancing customer satisfaction and operational efficiency. With an average customer lifetime of 5.3 years, Qminder demonstrates lasting value and reliability. This offline CRM tool is pivotal for service environments aiming to streamline customer flow and reduce costs. A surprising insight is that Qminder helps save over 1,000 hours of waiting time daily for customers, highlighting its significant impact on service delivery.

Use Cases

Customers recommend Engagement Management, Contact List Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qminder.

Other use cases:

  • Workflow Management
  • Helpdesk Management
  • Digital Signature
  • Training & Onboarding
  • Sending & Publishing Communications
  • Social Media Analytics
  • Performance Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qminder.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Build Brand Awareness
  • Launch New Products
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Qminder Use-Cases and Business Priorities: Customer Satisfaction Data

Qminder works with different mediums / channels such as Offline. and On Premises.

Qminder's features include Personalization, Alerts: Popups & Notifications, Ticketing, etc. and Qminder support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Qminder analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Qminder has drastically improved our workflow by streamlining the process of how patients sign in...." Peer review by Christina L., LIS Analyst, Hospital & Health Care

Qminder, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Qminder is a cloud-based queue management system set up in minutes. It provides real-time reports on customer service and employee performance with free support.

Popular Business Setting

for Qminder

Top Industries

  • Transportation/Trucking/Railroad
  • Manufacturing
  • Retail

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Qminder is popular in Transportation/Trucking/Railroad, Manufacturing, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.

Qminder Customer wins, Customer success stories, Case studies

How can Qminder enhance your Engagement Management process?

How efficiently Does Qminder manage your Contact List Management?

How can Qminder optimize your Customer Feedback Management Workflow?

How does Qminder address your Workflow Management Challenges?

What solutions does Qminder provide for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Qminder solved their Help Desk needs. Cuspera uses 665 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Adelaide Family Photography - Events Services

Qminder helped Adelaide Family Photography manage Santa Photography queues at Burnside Village. Long wait times made families unhappy, so they needed a better system. Qminder's digital queue let pare...nts sign in on an iPad and get SMS updates. Kids heard their names called, making the experience special. Parents used wait time to shop instead of standing in line. The new system made the event smoother and more fun for everyone.

Bucks County Community College - Education

Qminder helped Bucks County Community College improve student check-in and enrollment. The college replaced paper sign-in sheets with an iPad-based kiosk and real-time waitlist display. Staff quickly... learned the new system and now track visitor numbers, reasons for visits, and busy times. The system helps plan staff shifts and keeps records accurate. Administrators can monitor queues remotely and make better service decisions.

iShop Guatemala - Retail

Qminder helped iShop Guatemala cut customer wait times by over 50%. Before Qminder, iShop had no queue management and faced overcrowding as they grew to 12 stores. Qminder's easy setup and reporting ...tools let staff and customers adapt quickly. Wait times dropped from 40 minutes to under 20 minutes. Customers found the new system made shopping faster and more pleasant. Staff efficiency improved with real-time queue updates and self-service check-in.

Girteka Logistics - Transportation/trucking/railroad

Qminder helped Girteka Logistics manage candidate visits at their Open Doors Day event. The company needed a fast, easy-to-learn queue management system to improve the experience for over 150 guests.... Qminder was set up in just 20 minutes, using iPads and Apple TV for check-in and queue tracking. In three hours, the team conducted 100 interviews and invited nearly 30 candidates to the next recruitment step. The digital queue system reduced wait times and made the event feel more personal with SMS notifications.

Berkeley Rec Sports - Health, Wellness And Fitness

Qminder helped Berkeley Rec Sports manage high visitor volume at their passport acceptance office. Before Qminder, visitors faced long wait times and confusion. Staff struggled with limited resources... and high demand. Qminder's queue management system let visitors check in on an iPad and join a digital queue. This reduced wait times and improved the visitor experience. Staff could serve customers more efficiently and handle busy periods better.

Ola - Transportation/trucking/railroad

Qminder helped Ola improve their visitor management for driver partners. Before Qminder, Ola used pen-and-paper tokens, which was slow and inefficient. With Qminder, drivers check in, get a token, an...d wait for their turn, making the process faster. TVs show which agent is available, helping drivers find the right desk quickly. Ola now resolves 500-800 issues per location daily. New employees learn Qminder in less than a week.

Qminder Walkthrough - Data Retention Guide

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Frequently Asked Questions(FAQ)

for Qminder

What is Qminder used for?

Qminder is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Contact List Management and Customer Feedback Management .

What are the top features of Qminder?

Personalization, Alerts: popups & Notifications and Ticketing are some of the top features of Qminder.

Who uses Qminder?

Qminder is used by Transportation/Trucking/Railroad, Manufacturing and Retail among other industries.

What are Qminder alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for Qminder.

Where is Qminder located?

Qminder is headquartered at 20-22 Wenlock Road, London N1 7GU, United Kingdom.
lightning

Peers used Qminder for engagement management and contact list management

Qminder Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)

Software Failure Risk Guidance

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for Qminder

Overall Risk Meter

Low Medium High

Top Failure Risks for Qminder

Qminder Limited Profile

Company Name

Qminder Limited

Company Website

https://www.qminder.com/

HQ Location

20-22 Wenlock Road, London N1 7GU, United Kingdom

Employees

11-50

Social

Financials

SEED