Qminder Overview

Qminder transforms in-person service experiences by centralizing walk-ins, appointments, and queue management into a single platform. Businesses benefit from reduced wait times, enhancing customer satisfaction and operational efficiency. With an average customer lifetime of 5.3 years, Qminder demonstrates lasting value and reliability. This offline CRM tool is pivotal for service environments aiming to streamline customer flow and reduce costs. A surprising insight is that Qminder helps save over 1,000 hours of waiting time daily for customers, highlighting its significant impact on service delivery.

Use Cases

Customers recommend Engagement Management, Contact List Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qminder.

Other use cases:

  • Workflow Management
  • Helpdesk Management
  • Digital Signature
  • Training & Onboarding
  • Sending & Publishing Communications
  • Social Media Analytics
  • Performance Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qminder.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Build Brand Awareness
  • Launch New Products
  • Improve Digital And Social Presence
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Qminder Use-Cases and Business Priorities: Customer Satisfaction Data

Qminder works with different mediums / channels such as Offline. and On Premises.

Qminder's features include Personalization, Alerts: Popups & Notifications, Ticketing, etc. and Qminder support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Qminder analytics capabilities include Analytics, and Custom Reports.

Reviews

"...i am using free trail version and thinking for switching on Qminder it is having ability to make workflow streamline...." Peer review by Verified Reviewer, Pharmaceuticals

Qminder, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Qminder is a cloud-based queue management system set up in minutes. It provides real-time reports on customer service and employee performance with free support.

Popular Business Setting

for Qminder

Top Industries

  • Transportation/Trucking/Railroad
  • Manufacturing
  • Retail

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Qminder is popular in Transportation/Trucking/Railroad, Manufacturing, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Qminder Use Cases

How can Qminder optimize your Engagement Management Workflow?

How efficiently Does Qminder manage your Contact List Management?

How can Qminder enhance your Customer Feedback Management process?

What makes Qminder ideal for Workflow Management?

How does Qminder facilitate Helpdesk Management?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Qminder solved their Help Desk needs. Cuspera uses 665 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Retail

CASE STUDY Takealot

Qminder helps Takealot improve order collection at its pickup points. Before Qminder, customers waited in long physical lines and staff struggled with crowd management. Takealot installed Qminder’s d...igital queuing system, using iPads for check-in and TVs to show queue status. The new system reduced wait times to 2-3 minutes and improved customer satisfaction. Takealot now offers a smoother, faster collection experience for its customers.

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Hospital & Health Care

CASE STUDY St. John’s Medical Center

Qminder queue management system helped St. John’s Medical Center handle high visitor numbers. The hospital wanted to improve patient experience and reduce wait times. Qminder let visitors self sign i...n and gave staff real-time data. Managers used analytics to make operations better. With Qminder, average wait time dropped below 3 minutes for over 150 daily visitors.

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Telecommunications

CASE STUDY Sprint

Qminder helped Sprint improve customer service in its retail stores. Before Qminder, stores were crowded and customers waited in long lines. The new system lets visitors check in on an iPad and move ...freely in the store. Staff greet customers by name and know why they are visiting. The store now feels less crowded and can hold more people. Customers have a better experience and are more likely to stay.

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Hospital & Health Care

CASE STUDY Smileworks Liverpool

Qminder helped Smileworks Liverpool improve their dental practice operations. Smileworks wanted to make every patient feel welcome and valued. They used Qminder to create a consistent customer servic...e process. Staff learned to focus on the patient journey. Smileworks grew quickly and won awards for their service. Their team now uses smart processes to keep patients happy and loyal.

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Financial Services

CASE STUDY ToastMe

Qminder helps ToastMe manage walk-in visitors at their Singapore office. ToastMe uses Qminder for queue management, not for service intelligence. Staff use smartphones and tablets to call the next cu...stomer, making the process fast and easy. Qminder is used mainly on Sundays, handling about 100 visitors per hour. ToastMe values the convenience Qminder brings to their customer service.

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Financial Services

CASE STUDY Tavex

Qminder helped Tavex manage growing customer flow at their busy Copenhagen Central Station location. Tavex needed a queue management system that was easy to set up, user-friendly, and improved effici...ency. Qminder's iPad-based solution made check-in simple and let staff greet customers by name. Tavex used Qminder's data to spot peak times and optimize staff allocation. After using Qminder, Tavex saw better customer service and higher staff motivation.

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Video

Qminder Walkthrough - Data Retention Guide

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Frequently Asked Questions(FAQ)

for Qminder

What is Qminder used for?

Qminder is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Contact List Management and Customer Feedback Management .

What are the top features of Qminder?

Personalization, Alerts: popups & Notifications and Ticketing are some of the top features of Qminder.

Who uses Qminder?

Qminder is used by Transportation/Trucking/Railroad, Manufacturing and Retail among other industries.

What are Qminder alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for Qminder.

Where is Qminder located?

Qminder is headquartered at 20-22 Wenlock Road, London N1 7GU, United Kingdom.
lightning

Peers used Qminder for engagement management and contact list management

Qminder Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)

Software Failure Risk Guidance

?

for Qminder

Overall Risk Meter

Low Medium High

Top Failure Risks for Qminder

Qminder Limited Profile

Company Name

Qminder Limited

Company Website

https://www.qminder.com/

HQ Location

20-22 Wenlock Road, London N1 7GU, United Kingdom

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED