Qminder Overview
This is a summary of the comprehensive capabilities and benefits of Qminder based on over 665 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Qminder, Helpshift, NABD, AnswerDash, xMatters, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Qminder is right for your needs? Our Cuspera AI engine can evaluate how Qminder fits your specific business needs, industry, and context. Get your personalized assessment report today.
Qminder supports business activities such as:
- Engagement Management
- Contact List Management
- Customer Feedback Management
- Workflow Management
- Helpdesk Management
Qminder can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use Offline and On Premises for these needs. As a solution, Qminder's capabilities include Personalization, Alerts: Popups & Notifications, Ticketing, etc.
Qminder Transportation/Trucking/Railroad Vertical is its biggest customer base.
Reviews
"...They are free to move around the showroom, which results in better engagement...." Check in Kiosk
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Qminder solved their Help Desk needs. Cuspera uses 665 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Qminder.
Use Cases
Peers recommend Engagement Management , Contact List Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Qminder.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with Offline and On Premises |
4.80/5 ★ |
"...They are free to move around the showroom, which results in better engagement...." Check in Kiosk |
engaging and following up |
4.61/5 ★ |
"...Engage visitors every step of their waiting experience, and call them forward when you are ready for service...." SMS Text Messaging |
Contact List Management |
4.33/5 ★ |
"...A smart queue management system for a contact-free customer experience. ..." Customer service analytics |
contacts history |
3.48/5 ★ |
"...Make use of each visitor s history of prior interactions. ..." Queue management dashboard |
Customer Feedback Management |
4.65/5 ★ |
"...Increased customer satisfaction. ..." Check in Kiosk |
measuring customer satisfaction |
4.40/5 ★ |
"...Increased customer satisfaction. ..." Check in Kiosk |
PEER EXPERIENCES | |
---|---|
Engagement Management with Offline and On Premises |
4.80/5 ★ |
"...They are free to move around the showroom, which results in better engagement...." Check in Kiosk |
|
engaging and following up |
4.80/5 ★ |
Contact List Management |
4.33/5 ★ |
"...A smart queue management system for a contact-free customer experience. ..." Customer service analytics |
|
contacts history |
4.33/5 ★ |
Customer Feedback Management |
4.65/5 ★ |
"...Increased customer satisfaction. ..." Check in Kiosk |
|
measuring customer satisfaction |
4.65/5 ★ |
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 665 insights from peers and experts to help you assess how these Qminder use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Qminder
What is Qminder used for?
What are the top features of Qminder?
Who uses Qminder?
What are Qminder alternatives?
Where is Qminder located?
Popular Business Setting
for Qminder
Top Industries
- Transportation/Trucking/Railroad
- Manufacturing
- Retail
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Qminder Alternatives
Peer and Expert Opinion on Features
for Qminder
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (42) |
Alerts: popups & Notifications | Read Reviews (28) |
Ticketing | Read Reviews (19) |
Dashboard | Read Reviews (15) |
Feedback surveys | Read Reviews (9) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (42) |
Alerts: popups & Notifications | Read Reviews (28) |
Ticketing | Read Reviews (19) |
Dashboard | Read Reviews (15) |
Feedback surveys | Read Reviews (9) |
IT and Other Capabilities
for Qminder
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (62) |
Data Export | Read Reviews (29) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (62) |
Data Export | Read Reviews (29) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (121) |
Phone Support | Read Reviews (7) |
Email Support | Read Reviews (6) |
Chat Support | Read Reviews (5) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (121) |
Phone Support | Read Reviews (7) |
Email Support | Read Reviews (6) |
Chat Support | Read Reviews (5) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (41) |
Custom Reports | Read Reviews (94) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (41) |
Custom Reports | Read Reviews (94) |
Software Failure Risk Guidance
?for Qminder
Overall Risk Meter
Top Failure Risks for Qminder
Vendor Profile Details
Company Name
Qminder
Company Website
https://www.qminder.com/HQ Location
20-22 Wenlock Road, London N1 7GU, United Kingdom
Employees
11-50
Social
Financials
SEED