Qminder Overview

Qminder transforms in-person service experiences by centralizing walk-ins, appointments, and queue management into a single platform. Businesses benefit from reduced wait times, enhancing customer satisfaction and operational efficiency. With an average customer lifetime of 5.3 years, Qminder demonstrates lasting value and reliability. This offline CRM tool is pivotal for service environments aiming to streamline customer flow and reduce costs. A surprising insight is that Qminder helps save over 1,000 hours of waiting time daily for customers, highlighting its significant impact on service delivery.

Use Cases

Customers recommend Engagement Management, Contact List Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qminder.

Other use cases:

  • Workflow Management
  • Helpdesk Management
  • Digital Signature
  • Training & Onboarding
  • Sending & Publishing Communications
  • Social Media Analytics
  • Performance Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qminder.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Build Brand Awareness
  • Launch New Products
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Qminder Use-Cases and Business Priorities: Customer Satisfaction Data

Qminder works with different mediums / channels such as Offline. and On Premises.

Qminder's features include Personalization, Alerts: Popups & Notifications, Ticketing, etc. and Qminder support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Qminder analytics capabilities include Analytics, and Custom Reports.

Reviews

"...i am using free trail version and thinking for switching on Qminder it is having ability to make workflow streamline...." Peer review by Verified Reviewer, Pharmaceuticals

Qminder, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Qminder is a cloud-based queue management system set up in minutes. It provides real-time reports on customer service and employee performance with free support.

Popular Business Setting

for Qminder

Top Industries

  • Transportation/Trucking/Railroad
  • Manufacturing
  • Retail

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Qminder is popular in Transportation/Trucking/Railroad, Manufacturing, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.

Qminder Customer wins, Customer success stories, Case studies

Why is Qminder the best choice for Engagement Management?

What solutions does Qminder provide for Contact List Management?

How does Qminder facilitate Customer Feedback Management?

What benefits does Qminder offer for Workflow Management?

Why is Qminder the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Qminder solved their Help Desk needs. Cuspera uses 665 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Adelaide Family Photography - Events Services

Qminder helped Adelaide Family Photography manage Santa Photography queues at Burnside Village. Long wait times made families unhappy, so they needed a better system. Qminder's digital queue let pare...nts sign in on an iPad and get SMS updates. Kids heard their names called, making the experience special. Parents used wait time to shop instead of standing in line. The new system made the event smoother and more fun for everyone.

Read more →

Beacon OHSS - Health, Wellness And Fitness

Qminder helped Beacon OHSS improve its visitor management. Before Qminder, Beacon used slow, paper sign-in sheets. This caused delays and wasted staff time. With Qminder’s patient check-in system, st...aff can quickly find visitor information. The new system makes service faster and more personal. Beacon now gives visitors a better experience every day.

Read more →

Berkeley Rec Sports - Health, Wellness And Fitness

Qminder helped Berkeley Rec Sports manage high visitor volume at their passport acceptance office. Before Qminder, visitors faced long wait times and confusion. Staff struggled with limited resources... and high demand. Qminder's queue management system let visitors check in on an iPad and join a digital queue. This reduced wait times and improved the visitor experience. Staff could serve customers more efficiently and handle busy periods better.

Read more →

Bucks County Community College - Education

Qminder helped Bucks County Community College improve student check-in and enrollment. The college replaced paper sign-in sheets with an iPad-based kiosk and real-time waitlist display. Staff quickly... learned the new system and now track visitor numbers, reasons for visits, and busy times. The system helps plan staff shifts and keeps records accurate. Administrators can monitor queues remotely and make better service decisions.

Read more →

Carrier Enterprise - Retail

Qminder helped Carrier Enterprise improve customer service in their retail locations. Before Qminder, customers waited up to an hour and often stood in the wrong place. The old take-a-number system d...id not offer a personal touch. With Qminder, visitors check in with a greeter using an iPad and see their names on a TV screen. Customers can walk around while waiting and get notified when it is their turn. Staff use real-time data to improve service. Customers are happier and less anxious. Store managers say the data from Qminder helps them make better business decisions.

Read more →

City of Greensboro - Government Administration

Qminder helped the City of Greensboro manage walk-in visitors with a digital queue management system. Before Qminder, the city faced long wait times and congestion. The pandemic made it urgent to red...uce face-to-face contact. Greensboro used Qminder’s remote sign-in, check-in kiosk, and two-way texting to improve safety and efficiency. Staff found the system easy to use and onboarding was smooth. Now, visitors check in on a tablet and get real-time updates, making the process faster and safer.

Read more →

Qminder Walkthrough - Data Retention Guide

Video Thumbnail

Frequently Asked Questions(FAQ)

for Qminder

What is Qminder used for?

Qminder is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Contact List Management and Customer Feedback Management .

What are the top features of Qminder?

Personalization, Alerts: popups & Notifications and Ticketing are some of the top features of Qminder.

Who uses Qminder?

Qminder is used by Transportation/Trucking/Railroad, Manufacturing and Retail among other industries.

What are Qminder alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for Qminder.

Where is Qminder located?

Qminder is headquartered at 20-22 Wenlock Road, London N1 7GU, United Kingdom.
lightning

Peers used Qminder for engagement management and contact list management

Qminder Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)

Software Failure Risk Guidance

?

for Qminder

Overall Risk Meter

Low Medium High

Top Failure Risks for Qminder

Qminder Limited Profile

Company Name

Qminder Limited

Company Website

https://www.qminder.com/

HQ Location

20-22 Wenlock Road, London N1 7GU, United Kingdom

Employees

11-50

Social

Financials

SEED