Qminder Overview

Qminder transforms in-person service experiences by centralizing walk-ins, appointments, and queue management into a single platform. Businesses benefit from reduced wait times, enhancing customer satisfaction and operational efficiency. With an average customer lifetime of 5.3 years, Qminder demonstrates lasting value and reliability. This offline CRM tool is pivotal for service environments aiming to streamline customer flow and reduce costs. A surprising insight is that Qminder helps save over 1,000 hours of waiting time daily for customers, highlighting its significant impact on service delivery.

Use Cases

Customers recommend Engagement Management, Contact List Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qminder.

Other use cases:

  • Workflow Management
  • Helpdesk Management
  • Digital Signature
  • Training & Onboarding
  • Sending & Publishing Communications
  • Social Media Analytics
  • Performance Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qminder.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Build Brand Awareness
  • Launch New Products
  • Improve Digital And Social Presence
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Qminder Use-Cases and Business Priorities: Customer Satisfaction Data

Qminder works with different mediums / channels such as Offline. and On Premises.

Qminder's features include Personalization, Alerts: Popups & Notifications, Ticketing, etc. and Qminder support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Qminder analytics capabilities include Analytics, and Custom Reports.

Reviews

"...About Qminder Qminder is a cloud-based queue management system designed to help businesses of all sizes manage waiting rooms, customer engagement, workflows and follow-ups across multiple locations...." Peer review

Qminder, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Qminder is a cloud-based queue management system set up in minutes. It provides real-time reports on customer service and employee performance with free support.

Popular Business Setting

for Qminder

Top Industries

  • Transportation/Trucking/Railroad
  • Manufacturing
  • Retail

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Qminder is popular in Transportation/Trucking/Railroad, Manufacturing, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Qminder Use Cases

How can Qminder enhance your Engagement Management process?

How efficiently Does Qminder manage your Contact List Management?

What Are the key features of Qminder for Customer Feedback Management?

What makes Qminder ideal for Workflow Management?

How efficiently Does Qminder manage your Helpdesk Management?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Qminder solved their Help Desk needs. Cuspera uses 665 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Government Administration

CASE STUDY LHV

LHVs (Land Registry and Housing Vehicles) successfully reduced queue wait times by 75% and increased customer satisfaction by 20% with QMinder’s appointment scheduling system.

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Retail

CASE STUDY Takealot

Customer, Takealot, improved order collection efficiency using Qminder's queue management software.

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Hospital & Health Care

CASE STUDY North Kansas City Hospital

North Kansas City Hospital reduced wait times by 22% and improved patient satisfaction by 15% after implementing Qminder's queue management system.

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Telecommunications

CASE STUDY Sprint Telecom & Retail

Sprint Store significantly reduced customer wait times by 60% and improved customer satisfaction by 20% using Qminder queue management system.

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Retail

CASE STUDY Takealot

Customer, Takealot, improved order collection efficiency using Qminder's queue management software.

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Video

Qminder Walkthrough - Data Retention Guide

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Frequently Asked Questions(FAQ)

for Qminder

What is Qminder used for?

Qminder is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Contact List Management and Customer Feedback Management .

What are the top features of Qminder?

Personalization, Alerts: popups & Notifications and Ticketing are some of the top features of Qminder.

Who uses Qminder?

Qminder is used by Transportation/Trucking/Railroad, Manufacturing and Retail among other industries.

What are Qminder alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for Qminder.

Where is Qminder located?

Qminder is headquartered at 20-22 Wenlock Road, London N1 7GU, United Kingdom.
lightning

Peers used Qminder for engagement management and contact list management

Qminder Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)

Software Failure Risk Guidance

?

for Qminder

Overall Risk Meter

Low Medium High

Top Failure Risks for Qminder

Qminder Limited Profile

Company Name

Qminder Limited

Company Website

https://www.qminder.com/

HQ Location

20-22 Wenlock Road, London N1 7GU, United Kingdom

Employees

11-50

Social

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Financials

SEED