Comparison Summary
This comparison report of Service Creatio vs. LiveAgent is based on a specific set of business needs and context. The comparison uses 13277 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Service Creatio and LiveAgent
Service Creatio, LiveAgent, GrooveHQ, Hiver, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Service Creatio covers Engagement Management, Communication Management with Phone Calls, Campaign Management with E-Mail, Forecasting, etc.
LiveAgent focuses on Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
An intelligent full-cycle service management platform
LiveAgent: Help Desk & Live Chat Software
Age
2002
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
47
89
Total Goals
(we found evidences for)
9
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve internal communications
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve stakeholder relations
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Improve efficiency
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Improve ROI
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Enter new markets internationally or locally
- See 6 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
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Improve efficiency
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Scale best practices
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Launch new products
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Grow market share
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Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
Top Channels
Channels Used
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chat
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social media
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phone calls
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e-mail
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website
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Facebook
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Twitter
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mobile
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user generated content
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blogs
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video
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mobile app
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offline
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Slack
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point of sale
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omnichannel
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on premises
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text SMS
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Skype
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support groups
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promotions
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Whatsapp
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Facebook page
- See 20 more
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chat
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social media
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phone calls
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e-mail
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website
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Facebook
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Twitter
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mobile
-
user generated content
-
blogs
-
video
-
mobile app
-
offline
-
Slack
-
point of sale
-
omnichannel
-
on premises
-
text SMS
-
Skype
-
support groups
-
promotions
-
Whatsapp
-
Facebook page
- See 20 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
