Hiver Overview
Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.
Use Cases
Customers recommend Collaboration, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Hiver.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hiver.
Hiver Use-Cases and Business Priorities: Customer Satisfaction Data
Hiver works with different mediums / channels such as E-Mail.
Hiver's features include Personalization, Templates, Alerts: Popups & Notifications, etc. and Hiver support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hiver analytics capabilities include Analytics, and Custom Reports.
Reviews
"...- Email organization - Support desk process improvement - Delegation of support work/emails...." Peer review by User
Peer review evidence (same sources as the product rating summary)
"...With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts...." Peer review
"...Sharing of emails while still having the ability to assign specific jobs to specific users with the helpdesk function sides of things, Put simply, the fact that you can easily share mailboxes and labels within Gmail is the most useful...." Peer review by Bobby G., Education
"...You can also use templates for faster replies, send emails later and share drafts to get another pair of eyes...." Hiver lets you manage shared email addresses from Gmail
Hiver, Cayzu Help Desk, Service Creatio, VictorOps, LogMeIn Rescue, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Hiver
Top Industries
- Financial Services
- Marketing and Advertising
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Hiver is popular in Financial Services, Marketing And Advertising, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Hiver Customer wins, Customer success stories, Case studies
What Are the key features of Hiver for Collaboration?
How does Hiver facilitate Helpdesk Management?
How can Hiver optimize your Communication Management Workflow?
What makes Hiver ideal for Workflow Management?
What makes Hiver ideal for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Hiver solved their Help Desk needs. Cuspera uses 1567 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
EP-19: Top 5 Email Ticketing Softwares for Customer Service Teams: A Detailed Review | Hiver
Frequently Asked Questions(FAQ)
for Hiver
What is Hiver?
Hiver is a Help Desk Software that helps collaborate seamlessly with a team, keep internal and external conversations clearly separated, yet in context. It is built for Google workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with Gmail. It improves their customer experience.
It assigns, tracks, collaborates on customer emails, and runs advanced analytics and automations right from the Gmail interface without sacrificing any time on learning new software or switching tabs. It allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails. It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails.
Key features include email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses.
What is Hiver used for?
What are the top features of Hiver?
Who uses Hiver?
What are Hiver alternatives?
Where is Hiver located?
Peers used Hiver for collaboration and helpdesk management
Hiver Competitors
Hiver Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (173) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (173) |
Hiver Integrations
Hiver integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Hiver
Overall Risk Meter
Top Failure Risks for Hiver
Hiver INC. News
Hiver Launches its Knowledge Base Portal, Helps Companies Worldwide Offer Better Self-service to Customers
Hiver has launched a knowledge base portal to enhance self-service capabilities for companies, allowing them to centralize and manage customer queries efficiently. This tool integrates with Hiver's existing support channels like email and live chat, aiming to improve customer satisfaction and streamline internal processes.
Hiver INC. Profile
Company Name
Hiver INC.
Company Website
//hiverhq.comHQ Location
2880 Zanker Rd, San Jose, California 95134, US
Employees
11-50
Social
Financials
SERIES A
