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Hiver: Product updates, Customer stories, and Insights | 2026 Cuspera

4.55 5

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Customer stories

Hiver helped Flexport resolve customer emails 50% faster. Flexport's team struggled with missed emails and slow replies using Gmail filters and Slack. Hiver streamlined email management inside Gmail, making it easy to assign emails and track ownership. Onboarding took just 2-3 hours. The team stopped missing emails and improved customer service speed.
BNI Alberta South helps small businesses in southern Alberta connect and grow. Their team had trouble managing support emails while working remotely. They used one shared Gmail inbox, which made it hard to track and resolve queries. This caused delays and confusion. After using Hiver, they saved 23 hours in a month and improved their service while working from different locations.
Hiver helped Morgan State University manage a high volume of emails from students, parents, and staff. The operations team struggled with missed emails and slow manual workflows. Hiver streamlined their email management and automated tasks. The team saved 533 hours in one month. Productivity improved by 90%. Automations saved 35 hours, assignments saved 32 hours, and email notes saved 25 hours.
Hiver helped Cohere Health save over 20 hours a month by streamlining email management and tracking CSAT. The customer success team used Hiver to assign emails, track SLAs, and analyze client conversations. Before Hiver, they struggled with missed emails and lacked analytics. With Hiver, they built a custom dashboard to monitor response and resolution times. This improved client satisfaction and team efficiency.
Hiver helped CFR Rinkens manage over 20,000 customer service emails each month. The support team struggled with visibility and accountability using personal and shared inboxes. Hiver's email management solution let them assign and track emails directly in Gmail. The team improved response times by 50%. Team leads gained better oversight and reduced chaos in email workflows. CFR Rinkens now delivers faster, more reliable customer support.
Hiver helped Flexport manage customer emails faster. The team used to miss emails and had trouble tracking replies. With Hiver, they assign emails easily and never miss a message. Onboarding took just a few hours. Flexport now resolves customer emails 50% faster. The team works together better and customers are happier.

Product Business Settings

Hiver is popular in Financial Services, Marketing And Advertising, and Internet industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Project Management

Marketing Automation

Email Marketing

Help Desk

Hiver Product Overview

Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

How satisfied the customers are with Hiver use-cases

Reviews

"...We use automation for sending emails later and templates for emails that we send frequently...." Peer review by Administrator

Hiver Customer Insights, Testimonials and Case Studies

How does Hiver address your Collaboration Challenges?

Hiver facilitates team collaboration on shared email accounts. The tool streamlines communication and enables team members to work together on tasks related to shared inboxes. However, Hiver is limited to Gmail accounts.

"...Contact Us Real-time shared inbox and email collaboration data, now at your fingertips...." Help desk reporting and analytics

Why is Hiver the best choice for Helpdesk Management?

Hiver is a help desk management tool that integrates with Gmail, allowing teams to manage customer support and internal communication directly from their inboxes. It simplifies help desk operations by offering features such as shared mailboxes, thread splitting, and task assignment, making it efficient for lean teams. However, the help desk functionality has limitations in areas such as team collaboration and overall effectiveness.

"...For example, if you use a Hiver shared inbox to manage customer support, you can use tags to organize emails by the kind of questions your customers ask or problems they report...." Email tags for shared inboxes

How can Hiver enhance your Communication Management process?

Hiver helps manage incoming messages from multiple sources, allowing teams to track progress and assign tasks efficiently. Users can easily share emails and track their status, eliminating the need for constant forwarding. Hiver primarily focuses on email communication and lacks support for social media or text messaging.

"...Hiver allows you to easily manage incoming emails and track salespeople's productivity...." Peer review by Catherine Boone

How efficiently Does Hiver manage your Workflow Management?

Hiver helps teams work together more effectively by organizing emails and assigning tasks. It helps teams collaborate across countries and ensures all team members are aware of work progress. Hiver only works in the Chrome browser.

"...It's difficult to get immediate support, especially when it's urgent/affecting the business workflow of the company using the product...." Peer review by Lauren C., Internet

How can Hiver optimize your Customer Feedback Management Workflow?

What is Hiver?

Hiver is a Help Desk Software that helps collaborate seamlessly with a team, keep internal and external conversations clearly separated, yet in context. It is built for Google workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with Gmail. It improves their customer experience.

It assigns, tracks, collaborates on customer emails, and runs advanced analytics and automations right from the Gmail interface without sacrificing any time on learning new software or switching tabs. It allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails. It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails.

Key features include email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses.

What is Hiver used for?

Hiver is a Help Desk Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Helpdesk Management and Communication Management .

What are the top features of Hiver?

Personalization, Templates and Alerts: popups & Notifications are some of the top features of Hiver.

Who uses Hiver?

Hiver is used by Financial Services, Marketing And Advertising and Internet among other industries.

What are Hiver alternatives?

Cayzu Help Desk, Service Creatio, VictorOps and LogMeIn Rescue are popular alternatives for Hiver.

Where is Hiver located?

Hiver is headquartered at 2880 Zanker Rd, San Jose, California 95134, US.

11 buyers and buying teams have used Cuspera to assess how well Hiver solved their Help Desk needs. Cuspera uses 1567 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

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Peers used Hiver for collaboration and helpdesk management

Hiver Competitors

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Hiver Features

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CAPABILITIES	RATINGS AND REVIEWS
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Hiver Integrations

Hiver integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.96/5 ★

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Data Import

3.87/5 ★

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ClickUp

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Teamwork

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Trello

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Asana

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ActiveCampaign

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Sharpspring

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Hiver

Overall Risk Meter

Low Medium High

Top Failure Risks for Hiver

Hiver INC. Profile

Company Name

Hiver INC.

Company Website

//hiverhq.com

HQ Location

2880 Zanker Rd, San Jose, California 95134, US

Employees

11-50

Social

Financials

SERIES A