Hiver Overview
This is a summary of the comprehensive capabilities and benefits of Hiver based on over 1567 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Hiver, Helprace, Gmelius, GrooveHQ, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Hiver is right for your needs? Our Cuspera AI engine can evaluate how Hiver fits your specific business needs, industry, and context. Get your personalized assessment report today.
Hiver supports business activities such as:
- Collaboration
- Helpdesk Management
- Communication Management
- Workflow Management
- Customer Feedback Management
Hiver can help you with many business goals, such as Improve Internal Communications, Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve Visibility, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Hiver's capabilities include Personalization, Templates, Alerts: Popups & Notifications, etc.
Hiver Financial Services Vertical is its biggest customer base.
Reviews
"...With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts...." Peer review from GrexIt
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Hiver solved their Help Desk needs. Cuspera uses 1567 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities peers achieved using Hiver.
Use Cases
Peers recommend Collaboration , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Hiver.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with E-Mail |
4.95/5 ★ |
"...With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts...." Peer review from GrexIt |
| Helpdesk Management |
4.89/5 ★ |
"...Hiver HQ sells itself as a email management software for teams, as well as a email helpdesk solution, and they truly deliver that. ..." Here s why we are the best HiverHQ alternative |
| Communication Management with E-Mail |
4.71/5 ★ |
"...Snooze is being put to sleep was originally published in Inside the Hive on Medium, where people are continuing the conversation by highlighting and responding to this story...." Snooze is being put to sleep |
| sending & publishing communications |
4.78/5 ★ |
"...The ability to check what emails are still open and pending, no only for you but also for your colleagues, and vise-versa The opportunity to share emails between colleagues without having to send emails back and forth...." Peer review by Michael F., Non-Profit Organization Management |
| tracking & monitoring communications |
4.35/5 ★ |
"...Front Hiver GrooveHQ Email Management Software for Sales and Marketing Yesware Campaign Monitor Email Management Software for Hosting Your Email Accounts ..." 12 Best Email Management Software in 2020 |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with E-Mail |
4.95/5 ★ |
"...With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts...." Peer review from GrexIt |
|
| Helpdesk Management |
4.89/5 ★ |
"...Hiver HQ sells itself as a email management software for teams, as well as a email helpdesk solution, and they truly deliver that. ..." Here s why we are the best HiverHQ alternative |
|
| Communication Management with E-Mail |
4.71/5 ★ |
"...Snooze is being put to sleep was originally published in Inside the Hive on Medium, where people are continuing the conversation by highlighting and responding to this story...." Snooze is being put to sleep |
|
| sending & publishing communications |
4.71/5 ★ |
| tracking & monitoring communications |
4.71/5 ★ |
31+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1567 insights from peers and experts to help you assess how these Hiver use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Hiver
What is Hiver?
What is Hiver used for?
What are the top features of Hiver?
Who uses Hiver?
What are Hiver alternatives?
Where is Hiver located?
Popular Business Setting
for Hiver
Top Industries
- Financial Services
- Marketing and Advertising
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Hiver to Improve internal communications and Enhance customer relationships
Hiver Alternatives
Peer and Expert Opinion on Features
for Hiver
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (92) |
| Templates | Read Reviews (88) |
| Alerts: popups & Notifications | Read Reviews (54) |
| Ticketing | Read Reviews (44) |
| Feedback surveys | Read Reviews (18) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (92) |
| Templates | Read Reviews (88) |
| Alerts: popups & Notifications | Read Reviews (54) |
| Ticketing | Read Reviews (44) |
| Feedback surveys | Read Reviews (18) |
IT and Other Capabilities
for Hiver
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (21) |
| Data Import | Read Reviews (71) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (21) |
| Data Import | Read Reviews (71) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (72) |
| Phone Support | Read Reviews (6) |
| 24/7 Support | Read Reviews (389) |
| Chat Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (72) |
| Phone Support | Read Reviews (6) |
| 24/7 Support | Read Reviews (389) |
| Chat Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (173) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (45) |
| Custom Reports | Read Reviews (173) |
Software Failure Risk Guidance
?for Hiver
Overall Risk Meter
Top Failure Risks for Hiver
Vendor Profile Details
Company Name
Hiver
Company Website
https://hiverhq.com/HQ Location
2880 Zanker Rd, San Jose, California 95134, US
Employees
11-50
Social
Financials
SERIES A
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