Hiver Overview

Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Hiver.

Other use cases:

  • Workflow Management
  • Customer Feedback Management
  • Groups Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Proposal & Quote Management
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hiver.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve Visibility
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Establish Thought Leadership
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Hiver Use-Cases and Business Priorities: Customer Satisfaction Data

Hiver works with different mediums / channels such as E-Mail.

Hiver's features include Personalization, Templates, Alerts: Popups & Notifications, etc. and Hiver support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hiver analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Grexit allows us to allocate tasks to individual workers, avoid any duplication of work, and keeps a clear workflow for all to see...." Peer review by Carl Mallory

Hiver, Cayzu Help Desk, Service Creatio, VictorOps, LogMeIn Rescue, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hiver

Top Industries

  • Financial Services
  • Marketing and Advertising
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Hiver is popular in Financial Services, Marketing And Advertising, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Hiver Use Cases

How can Hiver enhance your Collaboration process?

How does Hiver facilitate Helpdesk Management?

What makes Hiver ideal for Communication Management?

What benefits does Hiver offer for Workflow Management?

What solutions does Hiver provide for Customer Feedback Management?

31+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Hiver solved their Help Desk needs. Cuspera uses 1567 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Hospital & Health Care

CASE STUDY New Hope Fertility Center

Hiver helped New Hope Fertility Center give support twice as fast. The clinic saved 634 hours in one month using Hiver. Automations saved 296 hours, email tags saved 9 hours, and email notes saved 27... hours. Teams at the clinic used Hiver to work better together and answer patient emails quickly. This improved patient satisfaction and made workflows smoother.

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Utilities

CASE STUDY Flexport

Hiver gives Flexport better visibility into the resolution path of issues. The team no longer misses emails. Nathan Strang, ocean freight operations manager, shares that Hiver improved their customer... service workflow. Flexport uses Hiver to manage customer support more efficiently. The solution helps streamline communication and track issues easily.

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Research

CASE STUDY Oxford Business Group

Hiver helped Oxford Business Group deliver support 2X faster. The team saved 138 hours in one month. They saw a 60% improvement in average first response time. Average resolution time improved by 50%.... The company achieved a 100% SLA completion rate. Hiver made it easier for field teams and central teams to communicate quickly.

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Information Technology and Services

CASE STUDY Ping Identity

Hiver helped Ping Identity cut resolution times by 65%. The accounts payable team struggled with manual workflows, lack of visibility, and time zone issues. Hiver integrated with Gmail, giving real-t...ime visibility into email ownership and streamlining collaboration. The team saved 83 hours in a month, including 34 hours with Email Tags, 22 hours with Email Notes, and 335 hours with Email Status. Ping Identity improved efficiency and reduced delays in vendor communications.

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CASE STUDY Fishburners

Hiver helped Fishburners manage member communication better. Fishburners is a startup community in Australia. They had trouble tracking support queries and sharing emails among the team. Hiver made i...t easy to assign and track emails. The team saved 25 hours in one month. This improved their support for startups.

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Education

CASE STUDY Boise State University

Hiver helped Boise State University solve major email management problems. The Office of Sponsored Programs struggled with missed deadlines, lack of visibility, and backup issues when staff were away.... Hiver's shared inbox made it easy to assign emails and track work in Gmail. The team now meets their two business-day SLA and rarely gets complaints about missed emails. Staff can take time off without worrying about unanswered messages.

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Video

EP-19: Top 5 Email Ticketing Softwares for Customer Service Teams: A Detailed Review | Hiver

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Frequently Asked Questions(FAQ)

for Hiver

What is Hiver?

Hiver is a Help Desk Software that helps collaborate seamlessly with a team, keep internal and external conversations clearly separated, yet in context. It is built for Google workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with Gmail. It improves their customer experience.

It assigns, tracks, collaborates on customer emails, and runs advanced analytics and automations right from the Gmail interface without sacrificing any time on learning new software or switching tabs. It allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails. It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails.

Key features include email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses.

What is Hiver used for?

Hiver is a Help Desk Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Helpdesk Management and Communication Management .

What are the top features of Hiver?

Personalization, Templates and Alerts: popups & Notifications are some of the top features of Hiver.

Who uses Hiver?

Hiver is used by Financial Services, Marketing And Advertising and Internet among other industries.

What are Hiver alternatives?

Cayzu Help Desk, Service Creatio, VictorOps and LogMeIn Rescue are popular alternatives for Hiver.

Where is Hiver located?

Hiver is headquartered at 2880 Zanker Rd, San Jose, California 95134, US.
lightning

Peers used Hiver for collaboration and helpdesk management

Hiver Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (45)
Custom Reports

3.95/5 ★

Read Reviews (173)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (45)
Custom Reports

3.95/5 ★

Read Reviews (173)

Software Failure Risk Guidance

?

for Hiver

Overall Risk Meter

Low Medium High

Top Failure Risks for Hiver

Hiver INC. Profile

Company Name

Hiver INC.

Company Website

//hiverhq.com

HQ Location

2880 Zanker Rd, San Jose, California 95134, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A