Hiver Overview

Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Hiver.

Other use cases:

  • Workflow Management
  • Customer Feedback Management
  • Groups Management
  • Engaging And Following Up
  • Customer Case Management
  • Training & Onboarding
  • Proposal & Quote Management
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hiver.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve Visibility
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Establish Thought Leadership
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Hiver Use-Cases and Business Priorities: Customer Satisfaction Data

Hiver works with different mediums / channels such as E-Mail.

Hiver's features include Personalization, Templates, Alerts: Popups & Notifications, etc. and Hiver support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Hiver analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We all love how easy it makes collaboration and smooth workflow...." Peer review by Carl M.

Hiver, Cayzu Help Desk, Service Creatio, VictorOps, LogMeIn Rescue, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hiver

Top Industries

  • Financial Services
  • Marketing and Advertising
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Hiver is popular in Financial Services, Marketing And Advertising, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Hiver Use Cases

How efficiently Does Hiver manage your Collaboration?

How efficiently Does Hiver manage your Helpdesk Management?

How efficiently Does Hiver manage your Communication Management?

How does Hiver address your Workflow Management Challenges?

How can Hiver enhance your Customer Feedback Management process?

11 buyers and buying teams have used Cuspera to assess how well Hiver solved their Help Desk needs. Cuspera uses 1567 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Education

CASE STUDY Morgan State University

Hiver helped Morgan State University manage a high volume of student and stakeholder emails. The operations team struggled with missed emails, manual assignments, and slow responses. Hiver's integrat...ion with Gmail and automated assignment features fixed these problems. The team now uses rules to assign emails and round-robin distribution to balance workloads. Team productivity improved by 90% after switching to Hiver.

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Information Technology and Services

CASE STUDY Ping Identity

Hiver helped Ping Identity's accounts payable team work faster. The team struggled with tracking invoices and slow communication. Hiver's shared inbox gave real-time visibility into email ownership. ...Internal notes and smart tags improved collaboration and automation. The AI summarizer made long email threads easy to understand. Ping Identity cut resolution times by 65% after using Hiver.

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Health, Wellness and Fitness

CASE STUDY Visiting Angels

Hiver helped Visiting Angels improve email management and customer service. Before Hiver, emails were lost and tracking was hard. Hiver's shared inbox made it easy to assign and track emails. The tea...m saw a 100% increase in productivity. Staff could respond faster and never missed important messages. Communication and efficiency improved for all five franchises.

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Utilities

CASE STUDY Flexport

Hiver gives Flexport better visibility into the resolution path of issues. The team no longer misses emails. Nathan Strang, ocean freight operations manager, shares that Hiver improved their customer... service workflow. Flexport uses Hiver to manage customer support more efficiently. The solution helps streamline communication and track issues easily.

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CASE STUDY Kiwi.com

Hiver helped Kiwi.com manage shared inboxes for their business development team. Before Hiver, the team struggled with email overload and missed their 24-hour SLA. Hiver's shared inbox let them assig...n emails, track status, and keep work separate from personal mail. The team now works faster and always knows who owns each email. Kiwi.com achieved a 100% SLA success rate after switching to Hiver.

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Utilities

CASE STUDY Flexport

Hiver helped Flexport manage customer emails faster. The team used to miss emails and had trouble tracking replies. With Hiver, they assign emails easily and never miss a message. Onboarding took jus...t a few hours. Flexport now resolves customer emails 50% faster. The team works together better and customers are happier.

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Video

EP-19: Top 5 Email Ticketing Softwares for Customer Service Teams: A Detailed Review | Hiver

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Frequently Asked Questions(FAQ)

for Hiver

What is Hiver?

Hiver is a Help Desk Software that helps collaborate seamlessly with a team, keep internal and external conversations clearly separated, yet in context. It is built for Google workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with Gmail. It improves their customer experience.

It assigns, tracks, collaborates on customer emails, and runs advanced analytics and automations right from the Gmail interface without sacrificing any time on learning new software or switching tabs. It allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails. It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails.

Key features include email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses.

What is Hiver used for?

Hiver is a Help Desk Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Collaboration, Helpdesk Management and Communication Management .

What are the top features of Hiver?

Personalization, Templates and Alerts: popups & Notifications are some of the top features of Hiver.

Who uses Hiver?

Hiver is used by Financial Services, Marketing And Advertising and Internet among other industries.

What are Hiver alternatives?

Cayzu Help Desk, Service Creatio, VictorOps and LogMeIn Rescue are popular alternatives for Hiver.

Where is Hiver located?

Hiver is headquartered at 2880 Zanker Rd, San Jose, California 95134, US.
lightning

Peers used Hiver for collaboration and helpdesk management

Hiver Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (45)
Custom Reports

3.95/5 ★

Read Reviews (173)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.96/5 ★

Read Reviews (45)
Custom Reports

3.95/5 ★

Read Reviews (173)

Software Failure Risk Guidance

?

for Hiver

Overall Risk Meter

Low Medium High

Top Failure Risks for Hiver

Hiver INC. Profile

Company Name

Hiver INC.

Company Website

//hiverhq.com

HQ Location

2880 Zanker Rd, San Jose, California 95134, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A