Comparison Summary
Introducing Hiver and VictorOps
Hiver, VictorOps, Helprace, Gmelius, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Hiver covers Collaboration with E-Mail, Helpdesk Management, Communication Management with E-Mail, Workflow Management with E-Mail, etc.
VictorOps focuses on Helpdesk Management with Phone Calls, Collaboration with Chat, Sales Call Management with Phone Calls, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Hiver™ | Shared Inbox Collaboration | Team Email Management
VictorOps: DevOps Incident Management & IT Alerting Platform
Financials
SERIES A
IPO
Business Need
Total Processes
(we found evidences for)
47
19
Total Goals
(we found evidences for)
8
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 5 more
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Shorten ramp up time
Top Channels
Channels Used
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phone calls
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e-mail
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chat
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text SMS
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offline
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events
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trade shows
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website
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promotions
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Slack
- See 7 more
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phone calls
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e-mail
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chat
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text SMS
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offline
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events
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trade shows
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website
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promotions
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Slack
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
