CallFire Overview

CallFire offers virtual phone numbers, voice broadcasting, and auto dialer software. Businesses can grow using IVR, mass text messaging, and power dialing services.

Use Cases

Customers recommend Tracking & Monitoring Communications, Call Recording, Helpdesk Management, as the business use cases that they have been most satisfied with while using CallFire.

Other use cases:

  • Advertisement
  • Engagement Management
  • Sending & Publishing Communications
  • Contact List Management
  • Campaign Management
  • Generation Of New Leads
  • Telemarketing
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using CallFire.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Launch New Products
  • Scale Best Practices
See all business priorities See less business priorities

CallFire Use-Cases and Business Priorities: Customer Satisfaction Data

CallFire works with different mediums / channels such as Phone Calls. Text SMS. and Mass Media.

CallFire's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and CallFire support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also CallFire analytics capabilities include Analytics, and Custom Reports.

Reviews

"The response [was] tremendous and we’re paying significantly less than we did before for the same services." - Blood Assurance

Peer review evidence (same sources as the product rating summary)

"...Ability to monitor calls in real time and listen in on calls...." Peer review by Administrator
"...The call recording is also an excellent feature for quality control...." Case Study Unlock It For Me
"...I mainly used the Cloud Call Center product in this regard...." Peer review by John Tucker, Regional Sales Manager, Brink’s Inc

CallFire, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CallFire

Top Industries

  • Retail
  • Construction
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallFire is popular in Retail, Construction, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.

CallFire Customer wins, Customer success stories, Case studies

What solutions does CallFire provide for Tracking & Monitoring Communications?

How can CallFire optimize your Call Recording Workflow?

What benefits does CallFire offer for Helpdesk Management?

Why is CallFire the best choice for Engagement Management?

12 buyers and buying teams have used Cuspera to assess how well CallFire solved their Other Demand Generation needs. Cuspera uses 1381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

CUSTOMERS TESTIMONIALS
CallFire testimonial

Blood Assurance
The response [was] tremendous and we’re paying significantly less than we did before for the same services. Testimonial By Blood Assurance
CallFire testimonial

Darren Wigfield

Darren for Delegate
Phone banking is a good way to get together and spread the word about the campaign while building the team comradery. Testimonial By Darren Wigfield
CallFire testimonial

Prince George's County Young Democrats
CallFire helped our organization amplify our volunteer leader resources in order to mobilize our volunteer base. Testimonial By Prince George's County Young Democrats
CUSTOMERS TESTIMONIALS
CallFire testimonial

Blood Assurance
The response [was] tremendous and we’re paying significantly less than we did before for the same services. Testimonial By Blood Assurance
CallFire testimonial

Darren Wigfield

Darren for Delegate
Phone banking is a good way to get together and spread the word about the campaign while building the team comradery. Testimonial By Darren Wigfield
CallFire testimonial

Prince George's County Young Democrats
CallFire helped our organization amplify our volunteer leader resources in order to mobilize our volunteer base. Testimonial By Prince George's County Young Democrats

The Sports Brokers - Entertainment - Small

Las Vegas, USA

CallFire helped The Sports Brokers reach clients faster with SMS campaigns. The company sent over 420,000 texts in 13 months using CallFire’s mass texting solution. This replaced hand-dialing and sav...ed time and money. The easy-to-use platform required no training. The Sports Brokers improved client communication and increased efficiency.

Read more →

Urbanspoon - Internet - Medium

Seattle, USA

Urbanspoon used CallFire’s SMS solution to reach restaurants during Hurricane Sandy. They sent mass text messages to verify which restaurants were open after the disaster. Restaurants replied with a ...simple yes or no. Urbanspoon quickly compiled a list of open locations for users. CallFire’s platform allowed instant, large-scale communication in an emergency. This helped people find food options when many businesses were closed.

Read more →

Hallsdale-Powell Utility District - Utilities - Medium

CallFire's IVR solution helped Hallsdale-Powell Utility District contact past due accounts faster. The utility provider switched from an old dialing system to CallFire, reducing maintenance costs by ...40%. Customers can now pay bills by phone, improving payment collection. HPUD can reach all overdue customers in hours instead of days. The platform is easy to use and saves time and money.

Read more →

The Sports Brokers - Entertainment - Medium

CallFire's mass texting solution helped The Sports Brokers send over 420,000 texts in 300+ campaigns. The company switched from hand-dialing to SMS, saving time and money. The easy-to-use platform re...quired no training. CallFire's affordable pricing improved profit margins. The Sports Brokers now reach clients fast with up-to-date sports betting analysis.

Read more →

Bob’s Stores - Retail - Medium

CallFire Voice Broadcast helped Bob’s Stores reach over 200 associates in minutes during Hurricane Sandy. The retail chain used CallFire to send emergency messages about store closures. Nearly 100 pe...rcent of calls were answered. The solution cost less than $11 for hundreds of calls. Bob’s Stores found the service user friendly, efficient, and affordable.

Read more →

Urbanspoon - Restaurants - Medium

CallFire's text messaging solution helped Urbanspoon reach thousands of restaurants during Hurricane Sandy. Urbanspoon used mass SMS to ask restaurants if they were open. Restaurants replied yes or n...o. Urbanspoon quickly built a list of open restaurants for people in need. The easy-to-use platform let them send messages to tens of thousands in minutes. This helped people find food during the emergency.

Read more →

Text and Voice Solutions for Business!

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Frequently Asked Questions (FAQ)

What buyers ask before choosing CallFire

What is CallFire?

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. It specializes in helping local businesses grow and retain their revenue through proactive outreach and engagement.

CallFire main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API. It provides agents with all customer history and notes in one interface by integrating with CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting.

CallFire record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees. It provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes.

What is CallFire used for?

CallFire is a Other Demand Generation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Tracking & Monitoring Communications, Call Recording and Helpdesk Management .

What are the top features of CallFire?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of CallFire.

Who uses CallFire?

CallFire is used by Retail, Construction and Financial Services among other industries.

What are CallFire alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for CallFire.

Where is CallFire located?

CallFire is headquartered at 1410 2nd St., Suite 200, Santa Monica, CA 90401, US.
lightning

Peers used CallFire for tracking & monitoring communications and call recording

CallFire Competitors

CallFire Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.75/5 ★

Read Reviews (34)
Custom Reports

4.54/5 ★

Read Reviews (78)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.75/5 ★

Read Reviews (34)
Custom Reports

4.54/5 ★

Read Reviews (78)

CallFire Integrations

CallFire integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.64/5 ★

Read Reviews (141)
Data Import

4.55/5 ★

Read Reviews (202)

Replyify

4.0 5
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Paperform

4.74 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

GoCanvas

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

CallOnTheGo

4.17 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ManyChat

4.27 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for CallFire

Overall Risk Meter

Low Medium High

Top Failure Risks for CallFire

CallFire Inc. Profile

Company Name

CallFire Inc.

Company Website

https://www.callfire.com/

Year Founded

2004

HQ Location

1410 2nd St., Suite 200, Santa Monica, CA 90401, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES A