CallFire Overview

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. It specializes in helping local businesses grow and retain their revenue through proactive outreach and engagement.

CallFire main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API. It provides agents with all customer history and notes in one interface by integrating with CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting.

CallFire record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees. It provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes.

Cuspera Reviews

12 buyers and buying teams have used Cuspera to assess how well CallFire solved their Other Demand Generation needs. Cuspera uses 1008 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using CallFire.

Other priorities:

  • Enhance Customer Relationships
  • Improve ROI
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Tracking & Monitoring Communications , Call Recording , Helpdesk Management , as the business use cases that they have been most satisfied while using CallFire.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Tracking & Monitoring Communications with Phone Calls, Mass Media and Text SMS

4.96/5

Read Reviews (100)

"...It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system...." Peer review
Call Recording with Phone Calls

4.91/5

Read Reviews (76)

"...CallFire has helped me to track where my customers and prospects are coming from, and the call recording has helped me to work with my team to better their phone skills...." Peer review by Adam C, Marketing Director
Helpdesk Management with Phone Calls, Mass Media and Text SMS

4.58/5

Read Reviews (52)

"...They have several campaign options, such as hosted IVR, voice broadcast and messaging, unlimited toll free numbers, cloud call center and autodialer, and text messaging...." Peer review by Misty F., Hospital & Health Care
PEER EXPERIENCES
Tracking & Monitoring Communications with Phone Calls, Mass Media and Text SMS

4.96/5

Read Reviews (100)

"...It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system...." Peer review
Call Recording with Phone Calls

4.91/5

Read Reviews (76)

"...CallFire has helped me to track where my customers and prospects are coming from, and the call recording has helped me to work with my team to better their phone skills...." Peer review by Adam C, Marketing Director
Helpdesk Management with Phone Calls, Mass Media and Text SMS

4.58/5

Read Reviews (52)

"...They have several campaign options, such as hosted IVR, voice broadcast and messaging, unlimited toll free numbers, cloud call center and autodialer, and text messaging...." Peer review by Misty F., Hospital & Health Care

23+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1008 insights from peers and experts to help you assess how these CallFire use cases fit your Other Demand Generation needs.

Popular Business Setting

for CallFire

Top Industries

  • Information Technology and Services
  • Retail
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used CallFire to Acquire customers and Increase sales & revenue

Peer and Expert Opinion on Features

for CallFire

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.57/5

Read Reviews (74)
Personalization

3.97/5

Read Reviews (31)
Alerts: popups & Notifications

4.71/5

Read Reviews (25)
Feedback surveys

4.82/5

Read Reviews (13)
Dashboard

4.72/5

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Recording

4.57/5

Read Reviews (74)
Personalization

3.97/5

Read Reviews (31)
Alerts: popups & Notifications

4.71/5

Read Reviews (25)
Feedback surveys

4.82/5

Read Reviews (13)
Dashboard

4.72/5

Read Reviews (9)

IT and Other Capabilities

for CallFire

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.58/5

Read Reviews (103)
Data Import

4.53/5

Read Reviews (149)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.58/5

Read Reviews (103)
Data Import

4.53/5

Read Reviews (149)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.75/5

Read Reviews (55)
24/7 Support

4.26/5

Read Reviews (107)
Chat Support

3.81/5

Read Reviews (9)
Email Support

3.52/5

Read Reviews (7)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.75/5

Read Reviews (55)
24/7 Support

4.26/5

Read Reviews (107)
Chat Support

3.81/5

Read Reviews (9)
Email Support

3.52/5

Read Reviews (7)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.78/5

Read Reviews (30)
Custom Reports

4.57/5

Read Reviews (62)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.78/5

Read Reviews (30)
Custom Reports

4.57/5

Read Reviews (62)

Software Failure Risk Guidance

?

for CallFire

Overall Risk Meter

Low Medium High

Top Failure Risks for CallFire

Vendor Profile Details

Company Name

Callfire

Company Website

https://www.callfire.com/

Year Founded

2004

HQ Location

1410 2nd St., Suite 200, Santa Monica, CA 90401, US

Employees

101-250

Social

Financials

Series A