CallFire Overview
CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. It specializes in helping local businesses grow and retain their revenue through proactive outreach and engagement.
CallFire main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API. It provides agents with all customer history and notes in one interface by integrating with CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting.
CallFire record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees. It provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes.
Cuspera Reviews
12 buyers and buying teams have used Cuspera to assess how well CallFire solved their Other Demand Generation needs. Cuspera uses 1008 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using CallFire.
Use Cases
Peers recommend Tracking & Monitoring Communications , Call Recording , Helpdesk Management , as the business use cases that they have been most satisfied while using CallFire.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Tracking & Monitoring Communications with Phone Calls, Mass Media and Text SMS |
4.96/5 ★ |
"...It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system...." Peer review |
| Call Recording with Phone Calls |
4.91/5 ★ |
"...CallFire has helped me to track where my customers and prospects are coming from, and the call recording has helped me to work with my team to better their phone skills...." Peer review by Adam C, Marketing Director |
| Helpdesk Management with Phone Calls, Mass Media and Text SMS |
4.58/5 ★ |
"...They have several campaign options, such as hosted IVR, voice broadcast and messaging, unlimited toll free numbers, cloud call center and autodialer, and text messaging...." Peer review by Misty F., Hospital & Health Care |
| PEER EXPERIENCES | |
|---|---|
| Tracking & Monitoring Communications with Phone Calls, Mass Media and Text SMS |
4.96/5 ★ |
"...It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system...." Peer review |
|
| Call Recording with Phone Calls |
4.91/5 ★ |
"...CallFire has helped me to track where my customers and prospects are coming from, and the call recording has helped me to work with my team to better their phone skills...." Peer review by Adam C, Marketing Director |
|
| Helpdesk Management with Phone Calls, Mass Media and Text SMS |
4.58/5 ★ |
"...They have several campaign options, such as hosted IVR, voice broadcast and messaging, unlimited toll free numbers, cloud call center and autodialer, and text messaging...." Peer review by Misty F., Hospital & Health Care |
|
23+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1008 insights from peers and experts to help you assess how these CallFire use cases fit your Other Demand Generation needs.
Popular Business Setting
for CallFire
Top Industries
- Information Technology and Services
- Retail
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used CallFire to Acquire customers and Increase sales & revenue
CallFire Alternatives
Peer and Expert Opinion on Features
for CallFire
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (74) |
| Personalization | Read Reviews (31) |
| Alerts: popups & Notifications | Read Reviews (25) |
| Feedback surveys | Read Reviews (13) |
| Dashboard | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (74) |
| Personalization | Read Reviews (31) |
| Alerts: popups & Notifications | Read Reviews (25) |
| Feedback surveys | Read Reviews (13) |
| Dashboard | Read Reviews (9) |
IT and Other Capabilities
for CallFire
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (103) |
| Data Import | Read Reviews (149) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (103) |
| Data Import | Read Reviews (149) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (55) |
| 24/7 Support | Read Reviews (107) |
| Chat Support | Read Reviews (9) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (55) |
| 24/7 Support | Read Reviews (107) |
| Chat Support | Read Reviews (9) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (30) |
| Custom Reports | Read Reviews (62) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (30) |
| Custom Reports | Read Reviews (62) |
Software Failure Risk Guidance
?for CallFire
Overall Risk Meter
Top Failure Risks for CallFire
Vendor Profile Details
HQ Location
1410 2nd St., Suite 200, Santa Monica, CA 90401, US
Employees
101-250
Social
Financials
Series A
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