CallFire Overview

CallFire offers virtual phone numbers, voice broadcasting, and auto dialer software. Businesses can grow using IVR, mass text messaging, and power dialing services.

Use Cases

Customers recommend Tracking & Monitoring Communications, Call Recording, Helpdesk Management, as the business use cases that they have been most satisfied with while using CallFire.

Other use cases:

  • Advertisement
  • Engagement Management
  • Sending & Publishing Communications
  • Contact List Management
  • Campaign Management
  • Generation Of New Leads
  • Telemarketing
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using CallFire.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Internal Communications
  • Grow Market Share
  • Launch New Products
  • Scale Best Practices
See all business priorities See less business priorities

CallFire Use-Cases and Business Priorities: Customer Satisfaction Data

CallFire works with different mediums / channels such as Phone Calls, Text SMS, and Mass Media,

CallFire's features include Recording, Personalization, Alerts: Popups & Notifications, etc.

Reviews

"The response [was] tremendous and we’re paying significantly less than we did before for the same services." - Blood Assurance

CallFire, PhoneWagon, Call Tracker, Retreaver Inbound Call Tracking, Sip2Dial Call Center Software, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CallFire

Top Industries

  • Retail
  • Construction
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallFire is popular in Retail, Construction, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on CallFire Use Cases

What benefits does CallFire offer for Tracking & Monitoring Communications?

CallFire offers robust communication tracking and monitoring capabilities, encompassing call tracking, voice broadcasting, text messaging, and IVR services. The platform allows users to track call records, analyze campaign results, and monitor team performance. However, the platform's call tracking data integration with the developer API is limited.
"...In addition to these inexpensive features, CallFire s Call Tracking allows for these incoming calls to be forwarded to the right locksmith quickly...." Case Study Unlock It For Me

How does CallFire facilitate Call Recording?

Call recording is a feature that allows users to record phone calls. Users can utilize this feature to monitor call quality, improve phone skills, and provide evidence for customer service quality. Call recording can be scheduled, but there may be limitations with the scheduling interface.
"...Customer service quality (call recording), campaign efficacy...." Peer review by Jason R, Owner, Retail

Why is CallFire the best choice for Helpdesk Management?

How efficiently Does CallFire manage your Advertisement?

How can CallFire optimize your Engagement Management Workflow?

24+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well CallFire solved their Other Demand Generation needs. Cuspera uses 1381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
CallFire testimonial

Blood Assurance
The response [was] tremendous and we’re paying significantly less than we did before for the same services. Testimonial By Blood Assurance
CallFire testimonial

Darren Wigfield

Darren for Delegate
Phone banking is a good way to get together and spread the word about the campaign while building the team comradery. Testimonial By Darren Wigfield
CallFire testimonial

Prince George's County Young Democrats
CallFire helped our organization amplify our volunteer leader resources in order to mobilize our volunteer base. Testimonial By Prince George's County Young Democrats
CUSTOMERS TESTIMONIALS
CallFire testimonial

Blood Assurance
The response [was] tremendous and we’re paying significantly less than we did before for the same services. Testimonial By Blood Assurance
CallFire testimonial

Darren Wigfield

Darren for Delegate
Phone banking is a good way to get together and spread the word about the campaign while building the team comradery. Testimonial By Darren Wigfield
CallFire testimonial

Prince George's County Young Democrats
CallFire helped our organization amplify our volunteer leader resources in order to mobilize our volunteer base. Testimonial By Prince George's County Young Democrats

Case Studies

COMPANY CASE STUDIES
CallFire case study

A&A Video/NICO Photo
Case Study A&A Video/NICO Photo

How Photography Agency Books 500 Weddings with Cloud Call Center

Read More
CallFire case study

All Copy Products
Case Study All Copy Products

How CallFire helps All Copy Products to get the customers in contact with the sales reps quickly and drive sales.

Read More
CallFire case study

Accurate Electrical Services
Case Study Accurate Electrical Services

How an Electrical Company Figures Out Where to Save on Advertising

Read More

Video

Text and Voice Solutions for Business!

Video Thumbnail

Frequently Asked Questions(FAQ)

for CallFire

What is CallFire?

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. It specializes in helping local businesses grow and retain their revenue through proactive outreach and engagement.

CallFire main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API. It provides agents with all customer history and notes in one interface by integrating with CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting.

CallFire record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees. It provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes.

What is CallFire used for?

CallFire is a Other Demand Generation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Tracking & Monitoring Communications, Call Recording and Helpdesk Management .

What are the top features of CallFire?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of CallFire.

Who uses CallFire?

CallFire is used by Retail, Construction and Financial Services among other industries.

What are CallFire alternatives?

Where is CallFire located?

CallFire is headquartered at 1410 2nd St., Suite 200, Santa Monica, CA 90401, US.
lightning

Peers used CallFire for tracking & monitoring communications and call recording

CallFire Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.75/5 ★

Read Reviews (34)
Custom Reports

4.54/5 ★

Read Reviews (78)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.75/5 ★

Read Reviews (34)
Custom Reports

4.54/5 ★

Read Reviews (78)

Software Failure Risk Guidance

?

for CallFire

Overall Risk Meter

Low Medium High

Top Failure Risks for CallFire

Callfire Profile

Company Name

Callfire

Company Website

https://www.callfire.com/

Year Founded

2004

HQ Location

1410 2nd St., Suite 200, Santa Monica, CA 90401, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES A