teamwork desk Overview
This is a summary of the comprehensive capabilities and benefits of teamwork desk based on over 1355 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
teamwork desk, Raiseaticket, Cayzu Help Desk, Mojo Helpdesk, CRMdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if teamwork desk is right for your needs? Our Cuspera AI engine can evaluate how teamwork desk fits your specific business needs, industry, and context. Get your personalized assessment report today.
teamwork desk supports business activities such as:
- Helpdesk Management
- Communication Management
- Workflow Management
- Collaboration
- Customer Feedback Management
teamwork desk can help you with many business goals, such as Improve Internal Communications, Acquire Customers, Enhance Customer Relationships, Improve Efficiency, Increase Sales & Revenue, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, teamwork desk's capabilities include Ticketing, Personalization, Alerts: Popups & Notifications, etc.
teamwork desk Marketing and Advertising Vertical is its biggest customer base.
Reviews
"We knew Teamwork Desk would improve our email overload, but what we didn’t expect was that tickets would be answered more quickly overall, simply because everyone could see how fast other people were taking care of their assignments. It was great to... have a little healthy competition without having to create an incentive for the whole team. " - James Richardson
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well teamwork desk solved their Help Desk needs. Cuspera uses 1355 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities peers achieved using teamwork desk.
Use Cases
Peers recommend Helpdesk Management , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using teamwork desk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.67/5 ★ |
"...Helping clients with support...." Peer review by Jeff Gipson |
| Communication Management with E-Mail |
4.41/5 ★ |
"...If you have a customer personally send you an email you can forward the message directly into your ticket system and it will automatically create a ticket for you...." Peer review by Matthew M., Computer Software |
| sending & publishing communications |
4.07/5 ★ |
"...SO we can track when someone sends us an email asking for a logo, for instance...." Peer review by Chris H, Vice President, Communication, Hospital & Health Care |
| tracking & monitoring communications |
3.42/5 ★ |
"...As they researched different email solutions, they realized that the process of converting emails to tickets within Teamwork Desk would not only help them track each individual email, but it could give them better visibility over all of the conversations they were having with clients...." Case Study Optimising |
| Workflow Management with E-Mail |
4.21/5 ★ |
"...It's great to be able to take advantage of the various project views as well for the different types of workflow my teammates prefer to implement...." Peer review by Tim R., User Interface Designer, Front-end Developer, Marketing and Advertising |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.67/5 ★ |
"...Helping clients with support...." Peer review by Jeff Gipson |
|
| Communication Management with E-Mail |
4.41/5 ★ |
"...If you have a customer personally send you an email you can forward the message directly into your ticket system and it will automatically create a ticket for you...." Peer review by Matthew M., Computer Software |
|
| sending & publishing communications |
4.41/5 ★ |
| tracking & monitoring communications |
4.41/5 ★ |
| Workflow Management with E-Mail |
4.21/5 ★ |
"...It's great to be able to take advantage of the various project views as well for the different types of workflow my teammates prefer to implement...." Peer review by Tim R., User Interface Designer, Front-end Developer, Marketing and Advertising |
|
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1355 insights from peers and experts to help you assess how these teamwork desk use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We knew Teamwork Desk would improve our email overload, but what we didn’t expect was that tickets would be answered more quickly overall, simply because everyone could see how fast other people were taking care of their assignments. It was great to have a little healthy competition without having ...to create an incentive for the whole team. |
|
I love Desk. It works, and it’s beautiful. Testimonial By Joe Andrade |
|
Teamwork Desk is one of my top productivity tools. If you have any type of customer support in your company, don’t try to manage it through email. Use Teamwork Desk instead. It works, and saves you time that allows you to look after your customers. Testimonial By David Forster |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
James Richardson Co-Founder of Optimising Optimising |
We knew Teamwork Desk would improve our email overload, but what we didn’t expect was that tickets would be answered more quickly overall, simply because everyone could see how fast other people were taking care of their assignments. It was great to have a little healthy competition without having ...to create an incentive for the whole team. |
|
Joe Andrade Founder & Director MarineMotion |
I love Desk. It works, and it’s beautiful. Testimonial By Joe Andrade |
|
David Forster Operations Director See Green |
Teamwork Desk is one of my top productivity tools. If you have any type of customer support in your company, don’t try to manage it through email. Use Teamwork Desk instead. It works, and saves you time that allows you to look after your customers. Testimonial By David Forster |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ChupiRead More |
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Case Study GO CreativeRead More |
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Case Study OptimisingRead More |
Frequently Asked Questions(FAQ)
for teamwork desk
What is teamwork desk?
What is teamwork desk used for?
What are the top features of teamwork desk?
Who uses teamwork desk?
What are teamwork desk alternatives?
Where is teamwork desk located?
Popular Business Setting
for teamwork desk
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used teamwork desk to Improve internal communications and Acquire customers
teamwork desk Alternatives
Peer and Expert Opinion on Features
for teamwork desk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (227) |
| Personalization | Read Reviews (37) |
| Alerts: popups & Notifications | Read Reviews (33) |
| Dashboard | Read Reviews (17) |
| Templates | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (227) |
| Personalization | Read Reviews (37) |
| Alerts: popups & Notifications | Read Reviews (33) |
| Dashboard | Read Reviews (17) |
| Templates | Read Reviews (9) |
IT and Other Capabilities
for teamwork desk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (97) |
| Data Export | Read Reviews (45) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (97) |
| Data Export | Read Reviews (45) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (333) |
| Chat Support | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (333) |
| Chat Support | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (121) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (121) |
Software Failure Risk Guidance
?for teamwork desk
Overall Risk Meter
Top Failure Risks for teamwork desk
Vendor Profile Details
Company Name
Teamwork
Company Website
https://www.teamwork.com/HQ Location
Blackpool Retail Park, Blackpool, Cork T23 AX73, IE
Employees
251-500
Social
Financials
PRIVATE
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