Zendesk For Service Overview
Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.
Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.
Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation." - Giovanni Berthelot
Peer review evidence (same sources as the product rating summary)
"...What I appreciate most in Zendesk is the live chat option, that is unique when compared to other helpdesk systems...." Peer review by Anonymous Reviewer
"...Zendesk chat allows us to embed a chat widget on our site, and when someone visits the website, we get a chance to engage them via a live chat...." Peer review by Martha W, Web developer
"...Must must must have tool integrated on your website if customer satisfaction is priority to your business...." Peer review by ARNISH S., Information Technology and Services
Zendesk For Service, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk For Service
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Zendesk For Service Customer wins, Customer success stories, Case studies
What makes Zendesk For Service ideal for Helpdesk Management?
How does Zendesk For Service facilitate Engagement Management?
What benefits does Zendesk For Service offer for Customer Feedback Management?
How can Zendesk For Service enhance your Knowledge Management process?
What benefits does Zendesk For Service offer for Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation. Testimonial By Giovanni Berthelot |
|
We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus. Testimonial By Maria Kozlova |
|
The Zendesk API is very solid, so it’s easy to work with. Testimonial By Cynthia Toral |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Giovanni Berthelot Head of Customer Support Dailymotion |
For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation. Testimonial By Giovanni Berthelot |
|
Maria Kozlova Data Analyst OnePlus |
We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus. Testimonial By Maria Kozlova |
|
Cynthia Toral Product Owner OLX |
The Zendesk API is very solid, so it’s easy to work with. Testimonial By Cynthia Toral |
a utility company in Brazil - Utilities - Large
Zendesk CEO Tom Eggemeier says Meta's Muse saved him $3, 105 in five days - TNW
International Rescue Committee (IRC) - Nonprofit - Large
Zendesk AI helps IRC-CEO scale trust with human dignity
The Zendesk Service Solution
Frequently Asked Questions (FAQ)
What buyers ask before choosing Zendesk For Service
What is Zendesk For Service?
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.
It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
What is Zendesk For Service used for?
What are the top features of Zendesk For Service?
Who uses Zendesk For Service?
What are Zendesk For Service alternatives?
Where is Zendesk For Service located?
Peers used Zendesk For Service for helpdesk management and engagement management
Zendesk For Service Competitors
Zendesk For Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
Zendesk For Service Integrations
Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk For Service
Software Failure Risk Guidance
?for Zendesk For Service
Overall Risk Meter
Top Failure Risks for Zendesk For Service
Zendesk News
Zendesk launches directory for verified AI support endpoints - IT Brief Australia
Zendesk has launched the Open Service Directory, a public directory for verified AI support endpoints. This initiative aims to enhance AI assistants' ability to connect with authorized customer support channels, ensuring trusted interactions. The directory supports various AI technologies and protocols, positioning it as a shared infrastructure for customer support handled by AI assistants.
Zendesk's New CFO Is Built for the Billion-Dollar AI Bet - The Futurum Group
Zendesk has appointed Rachita Sundar as the new Chief Financial Officer, effective September 28, 2026. Sundar's experience in managing AI transitions and strategic acquisitions aligns with Zendesk's goal to scale its AI business to a billion-dollar enterprise. Her role will focus on capital allocation and financial governance to support Zendesk's AI-driven growth strategy.
Zendesk Names Rachita Sundar CFO as Julie Swinney Becomes Chief Administrative Officer | citybiz
Zendesk has appointed Rachita Sundar as Chief Financial Officer, succeeding Julie Swinney, who transitions to Chief Administrative Officer. Sundar, with a background in finance and technology, will guide Zendesk's financial strategy amid its AI expansion. Swinney will oversee internal operations and employee services, aligning with Zendesk's AI-driven service strategy.
Zendesk Appoints Rachita Sundar as Chief Financial Officer
Zendesk appoints Rachita Sundar as Chief Financial Officer, succeeding Julie Swinney, who transitions to Chief Administrative Officer. Sundar brings extensive experience from Microsoft Azure, HubSpot, and Qualtrics, where she led significant financial operations. This leadership change aligns with Zendesk's focus on scaling its AI business and enhancing customer service. Swinney will oversee People & Places and IT, supporting Zendesk's employee service vision.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
