Zendesk For Service Overview
Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.
Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.
Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go." - Ric Thorneycroft
Zendesk For Service, Cayzu Help Desk, Service Creatio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk For Service
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Zendesk For Service Use Cases
How efficiently Does Zendesk For Service manage your Helpdesk Management?
How can Zendesk For Service optimize your Engagement Management Workflow?
What solutions does Zendesk For Service provide for Customer Feedback Management?
Why is Zendesk For Service the best choice for Knowledge Management?
What solutions does Zendesk For Service provide for Workflow Management?
85+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go. Testimonial By Ric Thorneycroft |
|
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus. Testimonial By Maria Kozlova |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ric Thorneycroft Customer Support Manager Rovio |
I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go. Testimonial By Ric Thorneycroft |
|
Alex Mozes Director of Customer Support at Udemy Udemy |
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
Maria Kozlova Data Analyst OnePlus |
We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus. Testimonial By Maria Kozlova |
Case Studies
CASE STUDY Plix
CASE STUDY Spoonflower
CASE STUDY Siemens Financial Services
CASE STUDY Play Games24x7
CASE STUDY Thrasio
CASE STUDY ZeroFox
Video
The Zendesk Service Solution
Frequently Asked Questions(FAQ)
for Zendesk For Service
What is Zendesk For Service?
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.
It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
What is Zendesk For Service used for?
What are the top features of Zendesk For Service?
Who uses Zendesk For Service?
What are Zendesk For Service alternatives?
Where is Zendesk For Service located?
Peers used Zendesk For Service for helpdesk management and engagement management
Zendesk For Service Competitors
Zendesk For Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
Zendesk For Service Integrations
Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk For Service
Software Failure Risk Guidance
?for Zendesk For Service
Overall Risk Meter
Top Failure Risks for Zendesk For Service
Zendesk News
TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions
TTEC and Zendesk have expanded their strategic partnership to deliver advanced AI-driven customer experience solutions. The agreement gives TTEC broader access to Zendesks platform, enabling enhanced CRM and workflow optimization for enterprise clients. The collaboration includes joint go-to-market strategies and co-developed solutions, aiming to accelerate digital transformation for businesses across industries.
Geekflare's This Week in Business Tech: Zendesk's New - Inkl
Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.
TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk
TELUS Digital enhances its customer experience capabilities through a strategic collaboration with Zendesk, focusing on modern customer service and digital experience platforms.
Zendesk launches product powered by Local Measure and Amazon - ARNnet
Zendesk launches a new product powered by Local Measure and Amazon.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
