Zendesk For Service Overview
Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.
Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.
Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago." - Alex Mozes
Peer review evidence (same sources as the product rating summary)
"...We have it set up to sync with our internal helpdesk email address and Facebook tickets, and this works seamlessly. ...." Peer review by Jack B., Director, Real Estate
"...Their omnichannel support offers simple, yet powerful solutions that make it easy for customers to engage with the business...." Peer review by Juan Carlos Cornejo Alfaro
"...Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media...." Peer review
Zendesk For Service, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk For Service
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Zendesk For Service Customer wins, Customer success stories, Case studies
How can Zendesk For Service optimize your Helpdesk Management Workflow?
Why is Zendesk For Service the best choice for Engagement Management?
How efficiently Does Zendesk For Service manage your Customer Feedback Management?
How efficiently Does Zendesk For Service manage your Knowledge Management?
How does Zendesk For Service facilitate Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local business teams. Testimonial By Sankar Rao Amburkar |
|
One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need. Testimonial By Steven Franklin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Alex Mozes Director of Customer Support at Udemy Udemy |
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
Sankar Rao Amburkar Director of Products Ola |
Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local business teams. Testimonial By Sankar Rao Amburkar |
|
Steven Franklin Global Head of Customer Service Siemens |
One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need. Testimonial By Steven Franklin |
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The Zendesk Service Solution
Frequently Asked Questions (FAQ)
What buyers ask before choosing Zendesk For Service
What is Zendesk For Service?
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.
It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
What is Zendesk For Service used for?
What are the top features of Zendesk For Service?
Who uses Zendesk For Service?
What are Zendesk For Service alternatives?
Where is Zendesk For Service located?
Peers used Zendesk For Service for helpdesk management and engagement management
Zendesk For Service Competitors
Zendesk For Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
Zendesk For Service Integrations
Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk For Service
Software Failure Risk Guidance
?for Zendesk For Service
Overall Risk Meter
Top Failure Risks for Zendesk For Service
Zendesk News
Zendesk hires David Hall-Johnston as CTO for APAC - Mi3
Zendesk has appointed David Hall-Johnston as CTO for Asia Pacific and Japan. Based in Melbourne, he will focus on accelerating AI adoption among Zendesk's clientele, aligning the company's technology strategy with regional needs. His appointment is part of Zendesk's strategy to enhance regional technology leadership and AI integration.
Zendesk appoints David Hall-Johnston as CTO for APAC | Digital News Asia
Zendesk has appointed David Hall-Johnston as the chief technology officer for Asia Pacific and Japan. Based in Melbourne, he will lead the regional technology strategy, focusing on scaling AI adoption across service operations. Hall-Johnston brings over two decades of enterprise technology experience, previously serving as CTO for Dell Technologies in Australia and New Zealand.
Zendesk names David Hall-Johnston APAC technology chief - IT Brief Australia
Zendesk has appointed David Hall-Johnston as Chief Technology Officer for Asia Pacific and Japan. Based in Melbourne, he will oversee regional technology strategy and work with customers on AI adoption. His appointment aligns with Zendesk's focus on expanding AI use in customer service and employee support across the region.
Zendesk adds real-time voice translation for contact centres
Zendesk has launched Real-Time Voice Translation for its Contact Centre, enabling two-way translation during live customer service calls. This feature allows agents and customers to communicate in their preferred languages without switching channels. It aims to streamline multilingual support, reduce staffing pressures, and improve call routing by issue rather than language. Initially available through a closed early access program, this tool highlights Zendesk's focus on enhancing voice support within its service portfolio.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
