Zendesk For Service Overview
Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.
Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.
Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago." - Alex Mozes
Zendesk For Service, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk For Service
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Zendesk For Service Customer wins, Customer success stories, Case studies
How can Zendesk For Service enhance your Helpdesk Management process?
How does Zendesk For Service address your Engagement Management Challenges?
What Are the key features of Zendesk For Service for Customer Feedback Management?
What makes Zendesk For Service ideal for Knowledge Management?
Why is Zendesk For Service the best choice for Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go. Testimonial By Ric Thorneycroft |
|
We’re building this ‘Voice of the Customer’ dashboard where we’re going to have all the contact reasons selected by the users. We can see which platform was used and even by the version of the app the user was on when they reached out. We can use that data to build a stronger product. Testimonial By Cynthia Toral |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Alex Mozes Director of Customer Support Udemy |
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
Ric Thorneycroft Customer Support Manager Rovio |
I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go. Testimonial By Ric Thorneycroft |
|
Cynthia Toral Product Owner – OLX Global OLX |
We’re building this ‘Voice of the Customer’ dashboard where we’re going to have all the contact reasons selected by the users. We can see which platform was used and even by the version of the app the user was on when they reached out. We can use that data to build a stronger product. Testimonial By Cynthia Toral |
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Frequently Asked Questions(FAQ)
for Zendesk For Service
What is Zendesk For Service?
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.
It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
What is Zendesk For Service used for?
What are the top features of Zendesk For Service?
Who uses Zendesk For Service?
What are Zendesk For Service alternatives?
Where is Zendesk For Service located?
Peers used Zendesk For Service for helpdesk management and engagement management
Zendesk For Service Competitors
Zendesk For Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
Zendesk For Service Integrations
Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk For Service
Software Failure Risk Guidance
?for Zendesk For Service
Overall Risk Meter
Top Failure Risks for Zendesk For Service
Zendesk News
Zendesk Security Breach: Phishing Campaign Targets Customer Data | Meyka
Zendesk experienced a security breach due to a phishing campaign exploiting Cloudflare Pages, jeopardizing customer data. The attack involved fake login screens, emphasizing the need for enhanced cybersecurity measures. Businesses are urged to adopt stronger digital defenses, including regular updates and advanced threat detection systems, to protect sensitive information and maintain trust.
Zendesk named leader for AI-first customer service by Gartner - New Zealand
Zendesk has been recognized as a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Centre, attributed to its AI-first Resolution Platform. This platform integrates AI and automation to enhance customer and employee service, delivering billions of resolutions annually. Zendesk's AI tools are expected to be used by over 20,000 customers by year-end, supporting various industries and functions.
Zendesk Unveils Powerful New AI Capabilities Within the Resolution Platform to Accelerate ...
Zendesk has launched its Resolution Platform, featuring AI agents capable of resolving up to 80% of customer support requests. The platform includes no-code tools, AI Reasoning Controls, and a consolidated knowledge graph. Zendesk's CEO highlighted the acquisition of Ultimate, a startup enhancing AI-driven interactions. The company emphasizes outcome-based pricing, where customers pay for resolved issues, aiming to reduce costs and improve satisfaction.
Zendesk and OpenAI Revolutionize Customer Service: A Game-Changing Partnership!
Zendesk and OpenAI have formed a strategic partnership to enhance Zendesk's generative AI capabilities, aiming for 80% automated resolutions in customer service. This collaboration leverages OpenAI's large language models to improve content drafting and integrates deeply into Zendesk's solutions. The partnership also focuses on maintaining low latency and high accuracy, with a goal of reaching 20,000 clients by year-end.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
