Zendesk For Service Overview
Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.
Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.
Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation." - Giovanni Berthelot
Peer review evidence (same sources as the product rating summary)
"...Zendesk as a customer support oriented platform is indeed very useful to call centers like Teledirect Telecommerce, Inc. ...." Peer review by Angelique S., Client Account Specialist, Telecommunications
"...Overall, we love Zendesk and are always happy to see it supporting other sites we come across and engagement with...." Peer review by Staci T., Social Media Director, Marketing and Advertising
"...You are able to look at leaderboards, track your csats and keep an easy eye on all of your tickets...." Peer review by Jaime P., Food & Beverages
Zendesk For Service, Cayzu Help Desk, Service Creatio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk For Service
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Zendesk For Service Customer wins, Customer success stories, Case studies
What benefits does Zendesk For Service offer for Helpdesk Management?
What Are the key features of Zendesk For Service for Engagement Management?
What solutions does Zendesk For Service provide for Customer Feedback Management?
How can Zendesk For Service optimize your Knowledge Management Workflow?
What benefits does Zendesk For Service offer for Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation. Testimonial By Giovanni Berthelot |
|
I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go. Testimonial By Ric Thorneycroft |
|
One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need. Testimonial By Steven Franklin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Giovanni Berthelot Head of Customer Support Dailymotion |
For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation. Testimonial By Giovanni Berthelot |
|
Ric Thorneycroft Customer Support Manager Rovio |
I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go. Testimonial By Ric Thorneycroft |
|
Steven Franklin Global Head of Customer Service Siemens |
One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need. Testimonial By Steven Franklin |
International Rescue Committee (IRC) - Nonprofit - Large
Zendesk AI helps IRC-CEO scale trust with human dignity
Five Iron Golf - Leisure And Recreation - Medium
Zendesk's Momentum Shows Contact Centers are Racing to End Silos as ...
The Zendesk Service Solution
Frequently Asked Questions (FAQ)
What buyers ask before choosing Zendesk For Service
What is Zendesk For Service?
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.
It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
What is Zendesk For Service used for?
What are the top features of Zendesk For Service?
Who uses Zendesk For Service?
What are Zendesk For Service alternatives?
Where is Zendesk For Service located?
Peers used Zendesk For Service for helpdesk management and engagement management
Zendesk For Service Competitors
Zendesk For Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
Zendesk For Service Integrations
Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk For Service
Software Failure Risk Guidance
?for Zendesk For Service
Overall Risk Meter
Top Failure Risks for Zendesk For Service
Zendesk News
Zendesk Support Assistant for Microsoft 365 Now Available on Microsoft AppSource
Zendesk has launched the Zendesk Support Assistant for Microsoft 365, now available on Microsoft AppSource. This integration allows IT, HR, and service teams to manage support workflows, resolve tickets, and escalate issues within Microsoft 365 applications like Teams and Outlook, leveraging AI-powered workflows.
Zendesk AI Voice Solution Signals a Shift Away From Legacy Contact Centers
Zendesk's AI voice solution is transforming contact centers by integrating voice with digital channels, enhancing customer service. The solution, part of Zendesk's Resolution Platform, has seen strong global adoption, especially in enterprises with 250-750 agents. It combines Amazon Connect's telephony with Zendesk's AI, offering a unified workspace for seamless customer interactions.
Zendesk Expands AI Customer Support for Banks and Lenders
Zendesk expands its AI-powered customer support solutions for banks and lenders, enabling financial institutions to automate high-volume requests and reduce wait times. The platform integrates AI agents for tasks like PIN resets and balance inquiries, while ensuring compliance with data privacy standards. Zendesk's dual-workforce model combines AI with human agents to enhance efficiency and maintain service quality.
Zendesk's Momentum Shows Contact Centers are Racing to End Silos as ...
Zendesk's AI-native voice solution has gained significant traction, securing over 100 contact center opportunities and a 4,000-seat deployment within a year. The solution integrates voice with digital channels, enhancing omnichannel service. Zendesk's platform combines Amazon Connect's telephony with AI, offering a unified service experience. This reflects a shift towards integrated customer service models.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
