Zendesk For Service Overview
Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.
Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data
Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.
Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need." - Steven Franklin
Peer review evidence (same sources as the product rating summary)
"...Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app...." Peer review by Sara Rose Harcus, Marketing and Advertising
"...Zendesk chat allows us to embed a chat widget on our site, and when someone visits the website, we get a chance to engage them via a live chat...." Peer review by Martha W, Web developer
"...Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media...." Peer review
Zendesk For Service, Cayzu Help Desk, Service Creatio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zendesk For Service
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.
Zendesk For Service Customer wins, Customer success stories, Case studies
How does Zendesk For Service address your Helpdesk Management Challenges?
What Are the key features of Zendesk For Service for Engagement Management?
How efficiently Does Zendesk For Service manage your Customer Feedback Management?
What Are the key features of Zendesk For Service for Knowledge Management?
How does Zendesk For Service facilitate Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need. Testimonial By Steven Franklin |
|
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus. Testimonial By Maria Kozlova |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Steven Franklin Global Head of Customer Service Siemens |
One of the things that we like about Zendesk is that the interface is really clean. . .the agents are able to quickly get to the information they need. Testimonial By Steven Franklin |
|
Alex Mozes Director of Customer Support Udemy |
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
|
Maria Kozlova Data Analyst OnePlus |
We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus. Testimonial By Maria Kozlova |
The Zendesk Service Solution
Frequently Asked Questions(FAQ)
for Zendesk For Service
What is Zendesk For Service?
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.
It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
What is Zendesk For Service used for?
What are the top features of Zendesk For Service?
Who uses Zendesk For Service?
What are Zendesk For Service alternatives?
Where is Zendesk For Service located?
Peers used Zendesk For Service for helpdesk management and engagement management
Zendesk For Service Competitors
Zendesk For Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
Zendesk For Service Integrations
Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zendesk For Service
Software Failure Risk Guidance
?for Zendesk For Service
Overall Risk Meter
Top Failure Risks for Zendesk For Service
Zendesk News
Zendesk Hires CMO to Accelerate AI Agents
Zendesk has appointed Tifenn Dano Kwan as Chief Marketing Officer to enhance its AI-driven customer experience strategy. Dano Kwan, previously with Amplitude and SAP, will focus on aligning marketing with measurable growth. This executive hire is part of Zendesk's broader push into autonomous service solutions, following recent acquisitions and product developments.
Zendesks CCaaS story keeps getting stronger
Zendesk has announced the general availability of its CCaaS as a natively integrated component of the Zendesk Resolution Platform, leveraging technology from its acquisition of Local Measure. This integration includes enhanced voice features and AI-powered tools, positioning Zendesk to compete with market leaders in the contact center space. The standalone Zendesk Contact Center offers a unified solution with AWS infrastructure, allowing for seamless deployment and management.
Zendesk Appoints Tifenn Dano Kwan as Chief Marketing Officer
Zendesk has appointed Tifenn Dano Kwan as its new Chief Marketing Officer, enhancing its executive team with her expertise.
Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service
Zendesk has launched the Autonomous Service Workforce, a new initiative aimed at transforming customer and employee service. This innovation leverages advanced automation and AI to enhance service efficiency and user experience.
Zendesk Profile
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
