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Compare Zendesk For Service vs LiveAgent

Comparison Summary

This comparison report of Zendesk For Service vs. LiveAgent is based on a specific set of business needs and context. The comparison uses 47063 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk For Service and LiveAgent

Zendesk For Service, LiveAgent, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk For Service was founded in 2007. It covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.

LiveAgent . Similar to Zendesk For Service, LiveAgent focuses on Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your specific needs - such as multi-channel engagement, cadence, analytics, and specific to your industry and context. Get your personalized report today.


logo Zendesk For Service

Focus area

Zendesk For Service is better than LiveAgent for

Software Failure Risk

  • medium

logo LiveAgent

Focus area

LiveAgent is better than Zendesk For Service for

Software Failure Risk

  • medium

About

Customer service solution that’s easy to use and scales with your business

LiveAgent: Help Desk & Live Chat Software

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

132

89

Total Goals
(we found evidences for)

20

14

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


knowledge management

creating knowledge base



communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


social media management

social media analytics

engaging on social media

managing social media account

scheduling post to social media

monitoring social media


sales call management

call transcription

meeting management



training & onboarding


competitive intelligence


rating and review management


sales document management

contract management

proposal & quote management


generation of new leads


customer case management


content management

content publishing



lifetime value management


customise loyalty program

identify target customers


products & pricelist management


relationship management


conversion management



campaign management

campaign analytics





lead qualification

lead qualification: technographic


touchpoint management







referral management


business development



performance management


segmentation and targeting




sales review & feedback




subscription management




revenue cycle management


motivation management


advocacy management




conference call management



trade show marketing



courses & assessment

create learning path



pipeline management


distribution management



opportunity management


international marketing



attribution management






social media marketing



license management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Establish thought leadership

  • Improve efficiency

  • Build brand awareness

  • Improve visibility

  • Improve stakeholder relations

  • Grow market share

  • Increase customer life time value

  • Shorten ramp up time

  • Improve consistency

  • Improve navigation

  • See 17 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve efficiency

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve visibility

  • Improve brand engagement

  • Build brand awareness

  • See 11 more

Top Channels

Channels Used

  • chat

  • social media

  • phone calls

  • e-mail

  • website

  • Facebook

  • Twitter

  • mobile

  • user generated content

  • blogs

  • video

  • mobile app

  • offline

  • Slack

  • point of sale

  • omnichannel

  • on premises

  • text SMS

  • Skype

  • support groups

  • promotions

  • Whatsapp

  • Facebook page

  • See 20 more
  • chat

  • social media

  • phone calls

  • e-mail

  • website

  • Facebook

  • Twitter

  • mobile

  • user generated content

  • blogs

  • video

  • mobile app

  • offline

  • Slack

  • point of sale

  • omnichannel

  • on premises

  • text SMS

  • Skype

  • support groups

  • promotions

  • Whatsapp

  • Facebook page

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting