SolarWinds Service Desk Overview
This is a summary of the comprehensive capabilities and benefits of SolarWinds Service Desk based on over 6575 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SolarWinds Service Desk, SysAid, Freshservice, Spiceworks IT Help Desk, ManageEngine ServiceDesk Plus, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SolarWinds Service Desk is right for your needs? Our Cuspera AI engine can evaluate how SolarWinds Service Desk fits your specific business needs, industry, and context. Get your personalized assessment report today.
SolarWinds Service Desk supports business activities such as:
- Helpdesk Management
- Workflow Management
- Knowledge Management
- Contract Management
- Customer Feedback Management
SolarWinds Service Desk can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Improve Internal Communications, Improve ROI, Manage Risk, etc. It can help manage these activities if you use User Generated Content and Blogs for these needs. As a solution, SolarWinds Service Desk's capabilities include Ticketing, Alerts: Popups & Notifications, Dashboard, etc.
SolarWinds Service Desk Education Vertical is its biggest customer base.
Reviews
"Users love it because they have that interaction as opposed to emailing into the black hole. They use the service catalog to give us all the information we need. No back and forth. Job done. Happy days. " - Andrew Eardley-Day
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SolarWinds Service Desk solved their Help Desk needs. Cuspera uses 6575 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using SolarWinds Service Desk.
Use Cases
Peers recommend Helpdesk Management , Workflow Management , Knowledge Management , as the business use cases that they have been most satisfied while using SolarWinds Service Desk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.72/5 ★ |
"...We love that our helpdesk is now stored in the cloud...." Peer review by Kurt D, Infrastructure Manager, Religious Institutions |
| Workflow Management |
4.40/5 ★ |
"...Samanage is used for IT mainly, and we are studying using it for other areas too, since it has built-in workflow features...." Peer review by Sebastian Pereira, Director of IT, Information Systems and Processes, Santex |
| Knowledge Management with User Generated Content and Blogs |
4.91/5 ★ |
"...Searching is a breeze and allows the leveraging of existing resolutions and solutions (knowledge base) to enhance your support team's ability to resolve issues quickly...." Peer review by Nathan Sammons |
| sharing knowledge |
4.62/5 ★ |
"...They much preferred bits of paper and no knowledge sharing, but that has all changed now. reporting and visibility of peaks in resource requirement...." Peer review by Liz M., Customer Solutions Manager |
| creating knowledge base |
4.52/5 ★ |
"...Whether it s a password reset, a change to a 401(k) contribution, or a request to book a conference room, your organization can create a knowledge database within your service desk to answer questions...." IT Service Desk Software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.72/5 ★ |
"...We love that our helpdesk is now stored in the cloud...." Peer review by Kurt D, Infrastructure Manager, Religious Institutions |
|
| Workflow Management |
4.40/5 ★ |
"...Samanage is used for IT mainly, and we are studying using it for other areas too, since it has built-in workflow features...." Peer review by Sebastian Pereira, Director of IT, Information Systems and Processes, Santex |
|
| Knowledge Management with User Generated Content and Blogs |
4.91/5 ★ |
"...Searching is a breeze and allows the leveraging of existing resolutions and solutions (knowledge base) to enhance your support team's ability to resolve issues quickly...." Peer review by Nathan Sammons |
|
| sharing knowledge |
4.91/5 ★ |
| creating knowledge base |
4.91/5 ★ |
41+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6575 insights from peers and experts to help you assess how these SolarWinds Service Desk use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Users love it because they have that interaction as opposed to emailing into the black hole. They use the service catalog to give us all the information we need. No back and forth. Job done. Happy days. Testimonial By Andrew Eardley-Day |
|
We cut our service desk software and support budget by 75 percent. It was half the cost of the ServiceNow framework and extremely more robust, which helps us save on building and maintaining new features. Testimonial By Stephen Jacobs |
|
(Solarwinds Service Desk) makes the DPR business run smoother by turning what might have taken a seven, eight, or ten step process into a one or two step process. Testimonial By Carter Whitley |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andrew Eardley-Day ITSM Systems Administrator Betfred |
Users love it because they have that interaction as opposed to emailing into the black hole. They use the service catalog to give us all the information we need. No back and forth. Job done. Happy days. Testimonial By Andrew Eardley-Day |
|
Stephen Jacobs Director of IT Great Oaks |
We cut our service desk software and support budget by 75 percent. It was half the cost of the ServiceNow framework and extremely more robust, which helps us save on building and maintaining new features. Testimonial By Stephen Jacobs |
|
Carter Whitley Endpoint Engineer DPR Construction |
(Solarwinds Service Desk) makes the DPR business run smoother by turning what might have taken a seven, eight, or ten step process into a one or two step process. Testimonial By Carter Whitley |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study CommvaultRead More |
|
Case Study UNIS HanoiRead More |
|
Case Study ApiphaniRead More |
Frequently Asked Questions(FAQ)
for SolarWinds Service Desk
What is SolarWinds Service Desk?
What is SolarWinds Service Desk used for?
What are the top features of SolarWinds Service Desk?
Who uses SolarWinds Service Desk?
What are SolarWinds Service Desk alternatives?
Where is SolarWinds Service Desk located?
Popular Business Setting
for SolarWinds Service Desk
Top Industries
- Education
- Information Technology and Services
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used SolarWinds Service Desk to Enhance customer relationships and Scale best practices
SolarWinds Service Desk Alternatives
Peer and Expert Opinion on Features
for SolarWinds Service Desk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (924) |
| Alerts: popups & Notifications | Read Reviews (124) |
| Dashboard | Read Reviews (98) |
| Personalization | Read Reviews (45) |
| Recording | Read Reviews (34) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (924) |
| Alerts: popups & Notifications | Read Reviews (124) |
| Dashboard | Read Reviews (98) |
| Personalization | Read Reviews (45) |
| Recording | Read Reviews (34) |
IT and Other Capabilities
for SolarWinds Service Desk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (237) |
| Data Import | Read Reviews (657) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (237) |
| Data Import | Read Reviews (657) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (133) |
| Chat Support | Read Reviews (153) |
| Email Support | Read Reviews (137) |
| 24/7 Support | Read Reviews (1435) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (133) |
| Chat Support | Read Reviews (153) |
| Email Support | Read Reviews (137) |
| 24/7 Support | Read Reviews (1435) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
Software Failure Risk Guidance
?for SolarWinds Service Desk
Overall Risk Meter
Top Failure Risks for SolarWinds Service Desk
Vendor Profile Details
Company Name
SolarWinds
Company Website
https://www.solarwinds.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
Get a personalised risk report for SolarWinds Service Desk
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
SolarWinds Service Desk may get in touch with you regarding your request.
Request Custom Quote
SolarWinds will get in touch with you regarding your request.