SolarWinds Service Desk Overview
Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SolarWinds Service Desk.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SolarWinds Service Desk.
SolarWinds Service Desk Use-Cases and Business Priorities: Customer Satisfaction Data
SolarWinds Service Desk works with different mediums / channels such as User Generated Content. and Blogs.
SolarWinds Service Desk's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and SolarWinds Service Desk support capabilities include Phone Support, Chat Support, Email Support, etc. also SolarWinds Service Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"I knew Service Desk could capture all that, so there would be no reason to look at anything else." - Bryan Greer
Peer review evidence (same sources as the product rating summary)
"...I am primarily the user of help-desk and manage tickets on the platform...." Peer review by Omer K., Information Technology and Services
"...Incidents view, computer inventory, the email alerts and being able to set up approval workflows for recurring tasks...." Peer review by David P., Food & Beverages
"...However, we're also now growing into the Knowledge Base/Solutions features, looking at using the asset tracking and PO system...." Peer review by Max M., Marketing and Advertising
SolarWinds Service Desk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SolarWinds Service Desk
Top Industries
- Education
- Information Technology and Services
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
SolarWinds Service Desk is popular in Education, Information Technology And Services, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.
SolarWinds Service Desk Customer wins, Customer success stories, Case studies
What solutions does SolarWinds Service Desk provide for Helpdesk Management?
What Are the key features of SolarWinds Service Desk for Workflow Management?
What solutions does SolarWinds Service Desk provide for Knowledge Management?
What solutions does SolarWinds Service Desk provide for Contract Management?
How can SolarWinds Service Desk optimize your Customer Feedback Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well SolarWinds Service Desk solved their Help Desk needs. Cuspera uses 6575 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I knew Service Desk could capture all that, so there would be no reason to look at anything else. Testimonial By Bryan Greer |
|
Our IT team is not just the traditional help desk. We included our infrastructure team, security team, networking side, as well as the IT asset management team all working in the service desk platform, so it’s really consolidated our processes. Testimonial By Tim Karaban |
|
Every time someone interacts with SolarWinds Service Desk for the first time, they are surprised at how easy it is. Testimonial By Chris Comerford |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Bryan Greer Senior System Engineer Goya |
I knew Service Desk could capture all that, so there would be no reason to look at anything else. Testimonial By Bryan Greer |
|
Tim Karaban Senior Support Services and Compliance Manage Commvault |
Our IT team is not just the traditional help desk. We included our infrastructure team, security team, networking side, as well as the IT asset management team all working in the service desk platform, so it’s really consolidated our processes. Testimonial By Tim Karaban |
|
Chris Comerford CIO Adler Planetarium |
Every time someone interacts with SolarWinds Service Desk for the first time, they are surprised at how easy it is. Testimonial By Chris Comerford |
How to Create an Easy-to-Navigate Employee Portal | SolarWinds Service Desk
Frequently Asked Questions(FAQ)
for SolarWinds Service Desk
What is SolarWinds Service Desk?
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk.
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
What is SolarWinds Service Desk used for?
What are the top features of SolarWinds Service Desk?
Who uses SolarWinds Service Desk?
What are SolarWinds Service Desk alternatives?
Where is SolarWinds Service Desk located?
Peers used SolarWinds Service Desk for helpdesk management and workflow management
SolarWinds Service Desk Competitors
SolarWinds Service Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
SolarWinds Service Desk Integrations
SolarWinds Service Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for SolarWinds Service Desk
Overall Risk Meter
Top Failure Risks for SolarWinds Service Desk
SolarWinds News
SolarWinds' $4.4 Billion Shift to Private Ownership: One Year Later ...
SolarWinds transitioned to private ownership under Turn/River Capital in a $4.4 billion deal, aiming to pivot towards AI-driven observability. This move allows SolarWinds to focus on subscription models and cloud-native platforms, away from public market pressures. The company plans to enhance its "Self-Healing IT" initiative and may consider an IPO by 2028, reflecting broader trends of private equity in SaaS.
SolarWinds Celebrates Six Honorees on the 2026 Women of the Channel List
SolarWinds celebrates six of its leaders being named to CRN's 2026 Women of the Channel list, highlighting their contributions to channel excellence and partner success. Barb Huelskamp, VP of Global Channel and Alliances, is also recognized in the Power 100. This recognition underscores SolarWinds' commitment to a partner-first culture and its impact on the IT ecosystem.
SolarWinds Celebrates Six Honorees on the 2026 Women of the Channel List
SolarWinds celebrates six of its leaders being recognized on CRN's 2026 Women of the Channel list, highlighting their contributions to channel excellence. Barb Huelskamp, VP of Global Channel and Alliances, is also named to the Power 100 list. This recognition underscores SolarWinds' commitment to fostering a partner-first culture and driving growth in the IT ecosystem.
SolarWinds Launches SW1 Agentic AI Teammate for IT Automation
SolarWinds has introduced SW1, an agentic AI teammate designed to enhance IT automation. Built on the SolarWinds Agentic Framework, SW1 enables natural language queries for unified insights into system performance across on-premises and cloud environments. It aims to shift IT operations from manual tasks to intelligent, autonomous infrastructure management, with future enhancements focusing on service reliability and autonomous issue resolution.
SolarWinds Profile
Company Name
SolarWinds
Company Website
https://www.fileplan.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
