SolarWinds Service Desk Overview
Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SolarWinds Service Desk.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SolarWinds Service Desk.
SolarWinds Service Desk Use-Cases and Business Priorities: Customer Satisfaction Data
SolarWinds Service Desk works with different mediums / channels such as User Generated Content. and Blogs.
SolarWinds Service Desk's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and SolarWinds Service Desk support capabilities include Phone Support, Chat Support, Email Support, etc. also SolarWinds Service Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"We cut our service desk software and support budget by 75 percent. It was half the cost of the ServiceNow framework and extremely more robust, which helps us save on building and maintaining new features." - Stephen Jacobs
SolarWinds Service Desk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SolarWinds Service Desk
Top Industries
- Education
- Information Technology and Services
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
SolarWinds Service Desk is popular in Education, Information Technology And Services, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on SolarWinds Service Desk Use Cases
What Are the key features of SolarWinds Service Desk for Helpdesk Management?
What makes SolarWinds Service Desk ideal for Workflow Management?
How can SolarWinds Service Desk optimize your Knowledge Management Workflow?
What Are the key features of SolarWinds Service Desk for Contract Management?
How can SolarWinds Service Desk optimize your Customer Feedback Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well SolarWinds Service Desk solved their Help Desk needs. Cuspera uses 6575 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We cut our service desk software and support budget by 75 percent. It was half the cost of the ServiceNow framework and extremely more robust, which helps us save on building and maintaining new features. Testimonial By Stephen Jacobs |
|
(Solarwinds Service Desk) makes the DPR business run smoother by turning what might have taken a seven, eight, or ten step process into a one or two step process. Testimonial By Carter Whitley |
|
SolarWind Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together. Testimonial By Gilad Vinitsky |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stephen Jacobs Director of IT Great Oaks |
We cut our service desk software and support budget by 75 percent. It was half the cost of the ServiceNow framework and extremely more robust, which helps us save on building and maintaining new features. Testimonial By Stephen Jacobs |
|
Carter Whitley Endpoint Engineer DPR Construction |
(Solarwinds Service Desk) makes the DPR business run smoother by turning what might have taken a seven, eight, or ten step process into a one or two step process. Testimonial By Carter Whitley |
|
Gilad Vinitsky Chief Technology Officer The BLOC. |
SolarWind Service Desk is acting as a multiple solution platform for us. We’ve gone from six different platforms to one. It brings our departments much closer together. Testimonial By Gilad Vinitsky |
Case Studies
Case Study Ringling College of Art and Design
Case Study Goya
Case Study Yorkshire Water
Case Study Great Oaks
Case Study Lucania Gestión
Case Study FirstCare Health Plans
Video
How to Create an Easy-to-Navigate Employee Portal | SolarWinds Service Desk
Frequently Asked Questions(FAQ)
for SolarWinds Service Desk
What is SolarWinds Service Desk?
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk.
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
What is SolarWinds Service Desk used for?
What are the top features of SolarWinds Service Desk?
Who uses SolarWinds Service Desk?
What are SolarWinds Service Desk alternatives?
Where is SolarWinds Service Desk located?
Peers used SolarWinds Service Desk for helpdesk management and workflow management
SolarWinds Service Desk Competitors
SolarWinds Service Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
SolarWinds Service Desk Integrations
SolarWinds Service Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for SolarWinds Service Desk
Overall Risk Meter
Top Failure Risks for SolarWinds Service Desk
SolarWinds News
SolarWinds introduces AI agent to help IT teams
SolarWinds launched its AI Agent to assist IT teams by predicting issues, automating responses, and enhancing incident response. The AI Agent integrates with Slack for real-time insights and troubleshooting. Current features include Root Cause Assist and Dynamic Thresholds, with plans for automated incident grouping and an AI-powered knowledge base by 2026.
SolarWinds unveils AI Agent to boost IT resilience & automation
SolarWinds has launched its AI Agent, a context-aware digital tool aimed at enhancing IT resilience and automation. The AI Agent accelerates incident response, simplifies operations, and integrates with SolarWinds' observability platform. It offers features like natural-language interfaces, root-cause analysis, and dynamic threshold monitoring. The AI Agent is in tech preview, with broader availability planned for 2026.
SolarWinds Makes Third Attempt at Patching Exploited Vulnerability
SolarWinds has released a hotfix for a critical remote code execution vulnerability, CVE-2025-26399, in its Web Help Desk software. This marks the third attempt to patch the issue, which is a bypass of previous vulnerabilities CVE-2024-28988 and CVE-2024-28986. The vulnerability, discovered by a security researcher with Trend Micro ZDI, poses a high risk, and users are advised to apply the hotfix immediately.
SEC settles with SolarWinds and its CISO over 2020 breach
The SEC has settled its lawsuit with SolarWinds and its former CISO, Timothy G. Brown, over allegations of misleading investors about cybersecurity practices during the 2020 Sunburst attack. The settlement, which is still being finalized, follows a court ruling that allowed the SEC to pursue claims against Brown for securities fraud related to misleading security statements. The case highlights the potential for executive accountability in cybersecurity breaches.
SolarWinds Profile
Company Name
SolarWinds
Company Website
https://www.fileplan.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
