SolarWinds Service Desk Overview
Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SolarWinds Service Desk.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SolarWinds Service Desk.
SolarWinds Service Desk Use-Cases and Business Priorities: Customer Satisfaction Data
SolarWinds Service Desk works with different mediums / channels such as User Generated Content. and Blogs.
SolarWinds Service Desk's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and SolarWinds Service Desk support capabilities include Phone Support, Chat Support, Email Support, etc. also SolarWinds Service Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"We have a whole team focused on our SAP implementation at Yorkshire Water. Part of making Service Desk a single service solution is preparing for these types of transitions, so I’m currently working with that team to have an integration ready for ou...r SAP go-live. We’ll update our solutions, update our portal, and update our processes so this shift has a minimal impact on the day-to-day." - Steve Blackburn
SolarWinds Service Desk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SolarWinds Service Desk
Top Industries
- Education
- Information Technology and Services
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
SolarWinds Service Desk is popular in Education, Information Technology And Services, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on SolarWinds Service Desk Use Cases
What solutions does SolarWinds Service Desk provide for Helpdesk Management?
What solutions does SolarWinds Service Desk provide for Workflow Management?
How efficiently Does SolarWinds Service Desk manage your Knowledge Management?
How can SolarWinds Service Desk enhance your Contract Management process?
How does SolarWinds Service Desk facilitate Customer Feedback Management?
41+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well SolarWinds Service Desk solved their Help Desk needs. Cuspera uses 6575 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have a whole team focused on our SAP implementation at Yorkshire Water. Part of making Service Desk a single service solution is preparing for these types of transitions, so I’m currently working with that team to have an integration ready for our SAP go-live. We’ll update our solutions, update ...our portal, and update our processes so this shift has a minimal impact on the day-to-day. |
|
I think within a week we were confident that we had about 99% of computers listed with 90% done in the first day. Testimonial By Brian Moore |
|
Our IT team is not just the traditional help desk. We included our infrastructure team, security team, networking side, as well as the IT asset management team all working in the service desk platform, so it’s really consolidated our processes. Testimonial By Tim Karaban |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Steve Blackburn Continuous Improvement Analyst Yorkshire Water |
We have a whole team focused on our SAP implementation at Yorkshire Water. Part of making Service Desk a single service solution is preparing for these types of transitions, so I’m currently working with that team to have an integration ready for our SAP go-live. We’ll update our solutions, update ...our portal, and update our processes so this shift has a minimal impact on the day-to-day. |
|
Brian Moore Help Desk Manager FirstCare Health Plans |
I think within a week we were confident that we had about 99% of computers listed with 90% done in the first day. Testimonial By Brian Moore |
|
Tim Karaban Senior Support Services and Compliance Manage Commvault |
Our IT team is not just the traditional help desk. We included our infrastructure team, security team, networking side, as well as the IT asset management team all working in the service desk platform, so it’s really consolidated our processes. Testimonial By Tim Karaban |
Case Studies
Case Study Yorkshire Water
Case Study Goya
Case Study Great Oaks
Case Study FirstCare Health Plans
Case Study Ringling College of Art and Design
Case Study Lucania Gestión
Video
How to Create an Easy-to-Navigate Employee Portal | SolarWinds Service Desk
Frequently Asked Questions(FAQ)
for SolarWinds Service Desk
What is SolarWinds Service Desk?
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk.
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
What is SolarWinds Service Desk used for?
What are the top features of SolarWinds Service Desk?
Who uses SolarWinds Service Desk?
What are SolarWinds Service Desk alternatives?
Where is SolarWinds Service Desk located?
Peers used SolarWinds Service Desk for helpdesk management and workflow management
SolarWinds Service Desk Competitors
SolarWinds Service Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
SolarWinds Service Desk Integrations
SolarWinds Service Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for SolarWinds Service Desk
Overall Risk Meter
Top Failure Risks for SolarWinds Service Desk
SolarWinds News
SEC settles with SolarWinds and its CISO over 2020 breach
The SEC has settled its lawsuit with SolarWinds and its former CISO, Timothy G. Brown, over allegations of misleading investors about cybersecurity practices during the 2020 Sunburst attack. The settlement, which is still being finalized, follows a court ruling that allowed the SEC to pursue claims against Brown for securities fraud related to misleading security statements. The case highlights the potential for executive accountability in cybersecurity breaches.
SolarWinds Reduces Cloud Migration Timelines and Costs With AWS Program - Business Wire
SolarWinds has joined the AWS Workload Migration program to accelerate cloud migration for its customers. This collaboration enables organizations to reduce migration timelines and costs while enhancing cloud management and observability using SolarWinds IT management software on AWS. The initiative targets enterprises seeking efficient, secure cloud transitions and improved operational visibility.
SolarWinds Appoints Tim Karaca as Chief Financial Officer
SolarWinds has named Tim Karaca as its new chief financial officer. Karaca will oversee financial strategy and operations, bringing experience in technology sector finance leadership to support SolarWinds' growth and operational goals.
SolarWinds Appoints Tim Karaca as Chief Financial Officer - Business Wire
SolarWinds named Tim Karaca as chief financial officer. Karaca brings extensive financial leadership experience in the technology sector. He will oversee SolarWinds global finance operations, supporting the companys growth and strategic initiatives in IT management software.
SolarWinds Profile
Company Name
SolarWinds
Company Website
https://www.fileplan.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
