Overview: SolarWinds Service Desk and NinjaOne (formerly NinjaRMM) as Help Desk Category solutions.
SolarWinds Service Desk and NinjaOne offer distinct strengths within help desk solutions. SolarWinds Service Desk excels with a comprehensive support model and robust helpdesk management capabilities, catering well to large enterprises across various industries. NinjaOne, by contrast, focuses on lean efficiency and targeted features more suited to IT service providers, prioritizing security and seamless integrations. Choose SolarWinds for extensive needs and varied industry applications, while NinjaOne aligns with efficiency-driven IT solutions.
SolarWinds Service Desk: Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.
NinjaOne (formerly NinjaRMM): NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.
SolarWinds Service Desk and NinjaOne (formerly NinjaRMM): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
SolarWinds Service Desk provides extensive helpdesk management, workflow, and knowledge management, crucial for complex enterprise environments. read more →
NinjaOne focuses on helpdesk and billing management, suitable for IT service providers needing efficient contract management and customer feedback capabilities. read more →
Business Goals
SolarWinds Service Desk aims to improve internal communications and enhance customer relationships, fundamental goals for businesses focusing on enhancing ROI. read more →
NinjaOne facilitates efficient customer acquisition and market share growth, aligning with IT-focused enterprises aiming to enhance efficiency. read more →
Core Features
SolarWinds Service Desk stands out with its custom reports and integration options, offering diverse analytics capabilities to support migration and data management. read more →
NinjaOne offers core features like integration and security enhancements, offering analytics and compliance components fit for IT security roles. read more →
Vendor Support
SolarWinds Service Desk provides comprehensive 24/7 support including phone, chat, and email, ensuring wide-ranging helpdesk assistance. read more →
NinjaOne's support includes essential phone and email services, aligning with simpler service requirements typical of smaller operations. read more →
Segments and Industries
Predominantly used by large enterprises and education sectors, SolarWinds Service Desk's adaptability serves diverse industries effectively. read more →
NinjaOne serves primarily large enterprises in IT and network security, reflecting its targeted utility for technology-heavy operations. read more →
Operational Alignment
Designed for complex operational workflows, SolarWinds Service Desk fits various operational scales and environments with varied user-generated and e-mail channels. read more →
Geared towards streamlined operations in IT-centric environments, NinjaOne uses phone calls and channel partners, suggesting an efficient operational model. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
SolarWinds Service Desk in Action: Unique Use Cases
Why is SolarWinds Service Desk the best choice for Helpdesk Management?
What benefits does SolarWinds Service Desk offer for Workflow Management?
What benefits does SolarWinds Service Desk offer for Knowledge Management?
How can SolarWinds Service Desk optimize your Customer Feedback Management Workflow?
NinjaOne (formerly NinjaRMM) in Action: Unique Use Cases
How can NinjaOne (formerly NinjaRMM) enhance your Training & Onboarding process?
Alternatives
News
Latest SolarWinds Service Desk News
SEC settles with SolarWinds and its CISO over 2020 breach
The SEC has settled its lawsuit with SolarWinds and its former CISO, Timothy G. Brown, over allegations of misleading investors about cybersecurity practices during the 2020 Sunburst attack. The settlement, which is still being finalized, follows a court ruling that allowed the SEC to pursue claims against Brown for securities fraud related to misleading security statements. The case highlights the potential for executive accountability in cybersecurity breaches.
Latest NinjaOne (formerly NinjaRMM) News
NinjaOne Achieves FedRAMP Authorization at Moderate Impact Level
NinjaOne has achieved FedRAMP Authorization at the Moderate Impact Level for its automated endpoint management platform, NinjaOne for Government. This authorization enhances its credibility as a secure solution for U.S. government agencies, offering features like automated patch management, vulnerability remediation, and policy enforcement. The platform supports compliance with Federal mandates and is designed for efficient deployment and management across various devices.
