Overview: VictorOps and NinjaOne (formerly NinjaRMM) as Help Desk Category solutions.
VictorOps and NinjaOne offer distinct capabilities in the Help Desk solutions space. VictorOps excels in collaboration and communication, ideal for IT and non-profit sectors seeking better internal coordination. NinjaOne focuses on comprehensive helpdesk and security features, serving large enterprises aiming to boost customer relations and operational efficiency. Both provide robust support options, but NinjaOne's extensive coverage caters well to diverse industry needs, particularly in IT services.
VictorOps: VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.
NinjaOne (formerly NinjaRMM): NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.
VictorOps and NinjaOne (formerly NinjaRMM): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
VictorOps emphasizes helpdesk and collaboration, improving in-house communication and sales call management. read more →
NinjaOne supports helpdesk and workflow management, with strong billing and contract oversight capabilities. read more →
Business Goals
VictorOps aims to decrease onboarding time, enhancing internal processes swiftly. read more →
NinjaOne targets efficiency and relationship growth, focusing on customer acquisition and market expansion. read more →
Core Features
Standout features of VictorOps include seamless data integration and custom reporting tools. read more →
NinjaOne boasts significant security and privacy tools, with extensive data import and compliance support. read more →
Vendor Support
VictorOps offers strong 24/7 support, including phone and email assistance. read more →
NinjaOne provides comprehensive support, with an emphasis on round-the-clock availability, exceeding VictorOps's offerings. read more →
Segments and Industries
VictorOps serves a mix of enterprise and mid-market companies, particularly in tech and nonprofit areas. read more →
NinjaOne primarily serves large enterprises, reflecting its strong presence in IT and network security sectors. read more →
Operational Alignment
VictorOps fits well with companies needing integrated communication, especially beneficial for medium to large setups. read more →
NinjaOne aligns with businesses needing robust security and operational analytics, catering well to extensive IT environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
VictorOps in Action: Unique Use Cases
What Are the key features of VictorOps for Helpdesk Management?
What Are the key features of VictorOps for Collaboration?
How does VictorOps facilitate Sales Call Management?
NinjaOne (formerly NinjaRMM) in Action: Unique Use Cases
How can NinjaOne (formerly NinjaRMM) optimize your Training & Onboarding Workflow?
How can NinjaOne (formerly NinjaRMM) enhance your Workflow Management process?
Alternatives
Integrations
Few VictorOps Integrations
News
Latest VictorOps News
Splunk partners brace for Cisco transition - SC Media
Splunk's integration into Cisco's operations following its $28 billion acquisition is reshaping its channel strategy. Splunk's channel unit will merge with Cisco's global partner sales, and the Splunk Partnerverse program will transition into Cisco's 360 Partner Program in 2026. Splunk will remain a distinct business unit within Cisco, focusing on deeper product integrations like Cisco Data Fabric and Splunk Cloud's integration with Cisco's AI Canvas.
Latest NinjaOne (formerly NinjaRMM) News
NinjaOne Achieves FedRAMP Authorization at Moderate Impact Level
NinjaOne has achieved FedRAMP Authorization at the Moderate Impact Level for its automated endpoint management platform, NinjaOne for Government. This authorization enhances its credibility as a secure solution for U.S. government agencies, offering features like automated patch management, vulnerability remediation, and policy enforcement. The platform supports compliance with Federal mandates and is designed for efficient deployment and management across various devices.
