xMatters Overview
xMatters enhances service reliability by automating incident management workflows for DevOps, SREs, and Ops teams. This platform ensures infrastructure availability and supports product delivery at scale. Teams can leverage xMatters to accelerate resolution times, maintaining business continuity during incidents. By automating repetitive tasks, it allows technical teams to focus on critical issues, improving response efficiency. The platform's adaptability suits various team needs, making it a versatile tool in managing service disruptions.
Use Cases
Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using xMatters.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using xMatters.
xMatters Use-Cases and Business Priorities: Customer Satisfaction Data
xMatters works with different mediums / channels such as Phone Calls. and Offline.
xMatters's features include Alerts: Popups & Notifications, Ticketing, Personalization, etc. and xMatters support capabilities include Phone Support, Email Support, Chat Support, etc. also xMatters analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We use it in a call center and it works great for having multiple groups of engineers to assign cases too...." Peer review by Joe Kolarz
Peer review evidence (same sources as the product rating summary)
"...Easy to use, and very reliable , customer support are helpful, and they help in a short time they get back to you and follow up...." Peer review by Almoiz Karrar
"...For those that send messages infrequently, there is little to remember about how to send messages...." Peer review by Jim D, AVP Compliance & Risk Management
"...Automated workflows, acknowledgements and escalations are great features. ...." Peer review by Krishna C., Senior Consultant, Computer Software
xMatters, ShippingEasy, Cayzu Help Desk, Service Creatio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
xMatters offers incident management software with customizable alerts and automated workflows. Incident resolution is elevated for maximum efficiency.
Popular Business Setting
for xMatters
Top Industries
- Information Technology and Services
- Financial Services
- Retail
Popular in
- Large Enterprise
- Enterprise
- Mid Market
xMatters is popular in Information Technology And Services, Financial Services, and Retail and is widely used by Large Enterprise, Enterprise, and Mid Market.
xMatters Customer wins, Customer success stories, Case studies
What Are the key features of xMatters for Engagement Management?
How efficiently Does xMatters manage your Communication Management?
What makes xMatters ideal for Workflow Management?
How efficiently Does xMatters manage your Helpdesk Management?
How can xMatters optimize your Conference Call Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well xMatters solved their Help Desk needs. Cuspera uses 2249 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
ServiceNow Integration - xMatters Integrations
Frequently Asked Questions(FAQ)
for xMatters
What is xMatters used for?
What are the top features of xMatters?
Who uses xMatters?
What are xMatters alternatives?
Where is xMatters located?
Peers used xMatters for engagement management and communication management
xMatters Competitors
xMatters Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (176) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (176) |
xMatters Integrations
xMatters integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for xMatters
Software Failure Risk Guidance
?for xMatters
Overall Risk Meter
Top Failure Risks for xMatters
xMatters, inc. News
xMatters Ranks No. 1 on G2s Top 20 IT Alerting Software List
xMatters has been ranked No. 1 on G2's Top 20 IT Alerting Software list, recognized for its ease of use, support, and business value. Customers report a 30% reduction in resolution time and improved audit preparation. The platform is also featured in G2's Top 50 Best Software Products in IT Management Software and has earned multiple distinctions in G2's Winter and Spring 2026 reports.
Incident Management Takes a Giant Leap with Next-Gen ServiceNow Integration
xMatters has launched a next-generation integration with ServiceNow, enhancing incident management capabilities. This integration offers a more flexible architecture, no-code customization, and expanded use cases. Key features include fine-tuned triggers, dynamic steps, and role-based assignments, allowing for more granular control and automation in incident response. The integration aims to streamline workflows, reduce manual intervention, and align IT service management with automated incident resolution.
xMatters, inc. Profile
Company Name
xMatters, inc.
Company Website
https://www.xmatters.com/HQ Location
12647 Alcosta Blvd, Suite 425, San Ramon, CA 94583, US
Employees
251-500
Social
Financials
PRIVATE
