xMatters Overview
This is a summary of the comprehensive capabilities and benefits of xMatters based on over 2249 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
xMatters, VictorOps, AlertOps, Smith.ai, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if xMatters is right for your needs? Our Cuspera AI engine can evaluate how xMatters fits your specific business needs, industry, and context. Get your personalized assessment report today.
xMatters supports business activities such as:
- Engagement Management
- Communication Management
- Workflow Management
- Helpdesk Management
- Conference Call Management
xMatters can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Scale Best Practices, Manage Risk, etc. It can help manage these activities if you use Phone Calls and Offline for these needs. As a solution, xMatters's capabilities include Alerts: Popups & Notifications, Ticketing, Personalization, etc.
xMatters Information Technology and Services Vertical is its biggest customer base.
Reviews
"...We created this site for our customers and partners and we encourage you to explore, engage, and learn...." xMatters Support
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well xMatters solved their Help Desk needs. Cuspera uses 2249 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using xMatters.
Use Cases
Peers recommend Engagement Management , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using xMatters.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.80/5 ★ |
"...We created this site for our customers and partners and we encourage you to explore, engage, and learn...." xMatters Support |
| engaging and following up |
4.76/5 ★ |
"...We are engaging xMatters to enable our transition to plain language emergency announcements, away from the traditional "color" codes...." Peer review by Tony Hill |
| Communication Management |
4.78/5 ★ |
"...Sending a message is easy...." Peer review by Glenda G., Exec Admin / BCP Admin, Medical Devices |
| sending & publishing communications |
4.65/5 ★ |
"...Sending a message is easy...." Peer review by Glenda Gomez, Medical Devices |
| tracking & monitoring communications |
3.93/5 ★ |
"...Can get to all executives with a single message and track message delivery/response...." Peer review by Administrator |
| Workflow Management |
4.39/5 ★ |
"...Workflow automation, or orchestration will become increasingly important to buyers as they realize that there is a lot more to messaging than person-to-person communications...." Healthcare Messaging & Orchestration 2019 |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.80/5 ★ |
"...We created this site for our customers and partners and we encourage you to explore, engage, and learn...." xMatters Support |
|
| engaging and following up |
4.80/5 ★ |
| Communication Management |
4.78/5 ★ |
"...Sending a message is easy...." Peer review by Glenda G., Exec Admin / BCP Admin, Medical Devices |
|
| sending & publishing communications |
4.78/5 ★ |
| tracking & monitoring communications |
4.78/5 ★ |
| Workflow Management |
4.39/5 ★ |
"...Workflow automation, or orchestration will become increasingly important to buyers as they realize that there is a lot more to messaging than person-to-person communications...." Healthcare Messaging & Orchestration 2019 |
|
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2249 insights from peers and experts to help you assess how these xMatters use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for xMatters
What is xMatters used for?
What are the top features of xMatters?
Who uses xMatters?
What are xMatters alternatives?
Where is xMatters located?
Popular Business Setting
for xMatters
Top Industries
- Information Technology and Services
- Financial Services
- Retail
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used xMatters to Acquire customers and Enhance customer relationships
xMatters Alternatives
Peer and Expert Opinion on Features
for xMatters
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (375) |
| Ticketing | Read Reviews (59) |
| Personalization | Read Reviews (33) |
| Templates | Read Reviews (13) |
| Recording | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (375) |
| Ticketing | Read Reviews (59) |
| Personalization | Read Reviews (33) |
| Templates | Read Reviews (13) |
| Recording | Read Reviews (8) |
IT and Other Capabilities
for xMatters
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (137) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (137) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (52) |
| Email Support | Read Reviews (26) |
| Chat Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (442) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (52) |
| Email Support | Read Reviews (26) |
| Chat Support | Read Reviews (24) |
| 24/7 Support | Read Reviews (442) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (176) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (176) |
Software Failure Risk Guidance
?for xMatters
Overall Risk Meter
Top Failure Risks for xMatters
Vendor Profile Details
Company Name
xMatters
Company Website
https://www.xmatters.com/HQ Location
12647 Alcosta Blvd, Suite 425, San Ramon, CA 94583, US
Employees
251-500
Social
Financials
PRIVATE
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