xMatters: Product updates, Customer stories, and Insights | 2026 Cuspera

xMatters helped Experian keep their services available for clients and customers. Experian integrated Dynatrace, ServiceNow, and Splunk with xMatters. This made it easier for engineers to access data... and resolve issues faster. xMatters enabled proactive incident management, reducing downtime. Experian supports 12,000 clients in over 80 countries with more than 18,000 xMatters interactions.
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xMatters helped a large financial services company centralize on-call scheduling and automate incident notifications. Before xMatters, teams used spreadsheets and other tools, causing delays and conf...usion. With xMatters, alerts and notifications are now automated, saving 20 minutes to two hours per incident. The company uses xMatters for emergency communications across 25 locations and over 100,000 staff. Integrations with ServiceNow and IBM Netcool improved workflow flexibility and reliability.
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xMatters helped UK HealthCare improve patient experience by automating incident response. Before xMatters, staff used slow, manual call lists and pagers. With xMatters, incident engagement time dropp...ed from minutes to seconds. The platform automated manual triage and integrated with Microsoft Teams for better collaboration. UK HealthCare now delivers more reliable care with faster IT response times.
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xMatters helps a North American university automate incident response. The university uses xMatters with ServiceNow to notify IT staff about urgent issues. Before xMatters, staff worked 24/7 in an op...erations center to monitor incidents. Now, automated alerts let staff work regular hours and respond faster. The police department also uses the xMatters app for direct contact. Automated notifications improve accountability and reduce response times for IT incidents.
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Sony Interactive Entertainment needed better tools for managing incidents and team communication. Their old systems, like PagerDuty and Splunk OnCall, were not flexible or modern enough. They switche...d to Everbridge xMatters for better customization, integration, and support. With xMatters, Sony improved their incident response times and team collaboration. They now have more reliable operations and faster problem resolution.
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xMatters helped NBN cut the time to assemble incident response teams from over 30 minutes to less than 2 minutes. The platform automated calls and alerts, making it easy to get the right people on a ...conference bridge fast. Assignment time for incidents dropped from 25 minutes to under 3 minutes. Requests for status updates to the service desk fell by more than 75%. NBN now resolves IT incidents faster and keeps stakeholders informed in real time.
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