xMatters Overview
xMatters enhances service reliability by automating incident management workflows for DevOps, SREs, and Ops teams. This platform ensures infrastructure availability and supports product delivery at scale. Teams can leverage xMatters to accelerate resolution times, maintaining business continuity during incidents. By automating repetitive tasks, it allows technical teams to focus on critical issues, improving response efficiency. The platform's adaptability suits various team needs, making it a versatile tool in managing service disruptions.
Use Cases
Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using xMatters.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using xMatters.
xMatters Use-Cases and Business Priorities: Customer Satisfaction Data
xMatters works with different mediums / channels such as Phone Calls. and Offline.
xMatters's features include Alerts: Popups & Notifications, Ticketing, Personalization, etc. and xMatters support capabilities include Phone Support, Email Support, Chat Support, etc. also xMatters analytics capabilities include Analytics, and Custom Reports.
Reviews
"...major incident management - engaging the right support teams...." Peer review by Daniel F, service management manager
xMatters, ShippingEasy, Cayzu Help Desk, Service Creatio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
xMatters offers incident management software with customizable alerts and automated workflows. Incident resolution is elevated for maximum efficiency.
Popular Business Setting
for xMatters
Top Industries
- Information Technology and Services
- Financial Services
- Retail
Popular in
- Large Enterprise
- Enterprise
- Mid Market
xMatters is popular in Information Technology And Services, Financial Services, and Retail and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on xMatters Use Cases
Why is xMatters the best choice for Engagement Management?
How can xMatters enhance your Communication Management process?
Why is xMatters the best choice for Workflow Management?
How does xMatters address your Helpdesk Management Challenges?
How does xMatters facilitate Conference Call Management?
27+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well xMatters solved their Help Desk needs. Cuspera uses 2249 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Sony Interactive Entertainment
Video
ServiceNow Integration - xMatters Integrations
Frequently Asked Questions(FAQ)
for xMatters
What is xMatters used for?
What are the top features of xMatters?
Who uses xMatters?
What are xMatters alternatives?
Where is xMatters located?
Peers used xMatters for engagement management and communication management
xMatters Competitors
xMatters Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (176) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (48) |
| Custom Reports | Read Reviews (176) |
xMatters Integrations
xMatters integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for xMatters
Software Failure Risk Guidance
?for xMatters
Overall Risk Meter
Top Failure Risks for xMatters
xMatters, inc. News
The Principles of DevSecOps
As a Solution Architect here at xMatters, an Everbridge Company, and through my 30-year career in the IT industry, I’ve seen many frameworks offering bold new ideas. CMMI, ITIL, Prince 2, Agile, Scrum, and most recently, DevOps. These frameworks come and go, offering huge improvements in the way we deliver and manage our IT capabilities, […]
The post The Principles of DevSecOps appeared first on xMatters.
The differences between reactive vs proactive incident response
Most commonly, businesses take a reactive approach to incident management. After all, the concept of incident response seems inherently reactive. However, it is possible—and often necessary—to take more proactive measures. This entails identifying potential problems and taking steps to remediate them before they become incidents. Let’s explore both proactive and reactive incident response methods, the […]
The post The differences between reactive vs proactive incident response appeared first on xMatters.
xMatters, inc. Profile
Company Name
xMatters, inc.
Company Website
https://www.xmatters.com/HQ Location
12647 Alcosta Blvd, Suite 425, San Ramon, CA 94583, US
Employees
251-500
Social
Financials
PRIVATE
Get a personalised risk report for xMatters
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
xMatters may get in touch with you regarding your request.
Request Custom Quote
xMatters, inc. will get in touch with you regarding your request.