xMatters: Use-Cases, Insights and Reviews | 2025 Cuspera

Sony Interactive Entertainment needed better tools for managing incidents and team communication. Their old systems, like PagerDuty and Splunk OnCall, were not flexible or modern enough. They switche...d to Everbridge xMatters for better customization, integration, and support. With xMatters, Sony improved their incident response times and team collaboration. They now have more reliable operations and faster problem resolution.
Show More..

xMatters helped Experian keep their services available for clients and customers. Experian integrated Dynatrace, ServiceNow, and Splunk with xMatters. This made it easier for engineers to access data... and resolve issues faster. xMatters enabled proactive incident management, reducing downtime. Experian supports 12,000 clients in over 80 countries with more than 18,000 xMatters interactions.
Show More..

xMatters helped Tesco improve IT communications and service reliability. Tesco managed 26,000 tickets per week across nine countries. The company used xMatters to implement targeted notifications and... a new service-oriented architecture. Call acknowledgment rates rose to 98%. Average response time dropped to under 3 minutes. Tesco reduced alert fatigue and improved team collaboration.
Show More..

xMatters helped Kellogg Company automate IT incident response and alerting. Kellogg cut mean time to resolution by 83% or more. Alerting accuracy improved to over 99.99%. Resource costs dropped by 92...%, with savings expected to reach $2.5 million. The solution integrated with cloud monitoring and ITSM tools, supporting 88 global teams and 2,000 event types.
Show More..

xMatters helps Accenture resolve IT incidents faster. Accenture uses xMatters to manage incident response and improve uptime. By standardizing on fewer tools, Accenture controls processes and gets be...tter results. Accenture recommends xMatters for incident management. The company sees faster incident resolution in areas using xMatters compared to others. This helps Accenture stay competitive and deliver better service to clients.
Show More..

xMatters helped American Airlines automate incident management and improve IT event response. The airline needed to avoid outages that could impact thousands of passengers. xMatters integrated with C...herwell and other tools to automate notifications and share incident data. The solution replaced manual processes and improved communication. American Airlines saw better staff productivity, faster incident acknowledgment, and improved enterprise communication.
Show More..