ManageEngine SupportCenter Plus Overview

ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.

Other use cases:

  • Engagement Management
  • Sales Call Management
  • Relationship Management
  • Contact List Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.

Other priorities:

See all business priorities See less business priorities

ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.

ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports...." Peer review

Peer review evidence (same sources as the product rating summary)

"...ManageEngine SupportCenter Plus helps enterprises create and schedule customizable dashboards and reports on key performance indicators (KPIs) and gain real-time insights into help desk operations...." Peer review
"...Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports. ..." Customer Service Support Software, Help Desk Software
"...It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly...." Peer review

ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine SupportCenter Plus

Top Industries

  • Information Technology and Services
  • Apparel & Fashion
  • Pharmaceuticals

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.

ManageEngine SupportCenter Plus Customer wins, Customer success stories, Case studies

What benefits does ManageEngine SupportCenter Plus offer for Helpdesk Management?

What solutions does ManageEngine SupportCenter Plus provide for Knowledge Management?

How can ManageEngine SupportCenter Plus enhance your Contract Management process?

What solutions does ManageEngine SupportCenter Plus provide for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

CenturyPly Streamlines IT Operations With ManageEngine Platform

CenturyPly has streamlined its IT operations by deploying ManageEngine's integrated platform, achieving a 30% reduction in IT support time and eliminating over 50 daily help desk calls. This deployme...nt has unified identity management, security auditing, and endpoint operations, enabling CenturyPly to focus on strategic growth. ManageEngine's solutions have transformed CenturyPly's IT operations, enhancing efficiency and cybersecurity.

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Atlanta Hawks Select ManageEngine as Strategic Technology Partner to Enhance and Automate IT Operations and Elevate the Fan Experience - Business Wire

The Atlanta Hawks have chosen ManageEngine as their strategic technology partner to enhance IT operations and improve the fan experience. This partnership will focus on automating IT processes to sup...port the team's operational efficiency and fan engagement.

Read on →
 

Strathallan School - Education - Small

Perthshire, UK

Endpoint Central helped Strathallan School manage 350 desktops and laptops for staff and students. The IT team needed a way to update software and patches quickly without disrupting users. Endpoint C...entral allowed them to update and configure systems from a central location. The school used features like remote shutdown and power management. They saved on energy and costs, and improved security for both staff and pupils.

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Samsung SDS - Information Technology And Services - Very Large

Seoul, South Korea

ManageEngine Applications Manager helped Samsung SDS cut mean time to repair by 60%. The IT team gained 360-degree visibility into their infrastructure. AI-powered alerts and root cause analysis made... issue detection fast. The team moved from manual monitoring to a proactive approach. Real-time reports and unified dashboards improved collaboration and efficiency.

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Digicel - Telecommunications - Large

Kingston, Jamaica

Applications Manager helped Digicel perform health checks 40% faster. The IT team reduced downtime by 60% after using the tool. Digicel improved adherence to SLAs by 20%. The solution made it easier ...to monitor servers and applications across multiple markets. Instant alerts and unified visibility helped Digicel react quickly to network issues. The team now spends less time on manual health checks and more time on critical tasks.

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EziBuy Limited - Retail - Medium

Auckland, New Zealand

EziBuy Limited faced challenges with incident management, account authorization, and password management. They used ManageEngine ServiceDesk Plus, ADAudit Plus, and ADManager Plus to address these is...sues. The solutions helped automate approval processes and manage accounts and passwords. IT technicians saved time and improved service delivery. EziBuy achieved better IT service management and efficiency.

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How to use the Self-Service Portal of ServiceDesk Plus

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Peers used ManageEngine SupportCenter Plus for helpdesk management and knowledge management

ManageEngine SupportCenter Plus Competitors

ManageEngine SupportCenter Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)

ManageEngine SupportCenter Plus Integrations

ManageEngine SupportCenter Plus integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.80/5 ★

Read Reviews (17)
Data Export

4.55/5 ★

Read Reviews (9)

xMatters

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Customer Thermometer

4.37 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Simplesat

4.71 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for ManageEngine SupportCenter Plus

Top Failure Risks for ManageEngine SupportCenter Plus

ManageEngine News

Product

ManageEngine Rolls Out Autonomous AI Capabilities Across Its Suite to Power Digital Enterprises

ManageEngine has introduced Zia Agents, AI-powered autonomous agents, across its digital enterprise management suite. These agents enable autonomous execution in IT service management, observability, endpoint management, and security operations. They are customizable, privacy-compliant, and designed to improve efficiency and reduce remediation times. This rollout marks a significant step towards fully autonomous IT environments, enhancing ManageEngine's offerings with advanced AI capabilities.

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ManageEngine Enhances Log360 With Native SOAR And AI-Driven Security ...

ManageEngine has upgraded its Log360 platform, adding native SOAR capabilities, AI-driven security enhancements, and expanded third-party integrations. The update aims to streamline security operations by unifying threat detection, investigation, and automated response. Key features include prebuilt playbooks, enhanced endpoint visibility, and context-aware incident handling, available in the Enterprise Edition.

Read more →
Product

ManageEngine adds SOAR capabilities to Log360 to Automate SOC Operations

ManageEngine has upgraded its Log360 platform by integrating native SOAR capabilities, enhancing security operations with seven new vendor integrations and cross-domain orchestration. This update allows for AI-driven detection, investigation, and automated response within a unified data model, reducing friction in security operations. Key features include expert playbooks, automated workflows, and context-aware incident responses, improving efficiency and adaptability in SOC environments.

Read more →
Product

ManageEngine upgrades Log360 with native SOAR capabilities

ManageEngine has enhanced its Log360 platform by adding native SOAR capabilities, enabling seamless integration with seven leading security vendors. The upgrade includes expert playbooks, AI-driven investigation, and automated response features, allowing for efficient security operations without manual handoffs. This enhancement aims to streamline security processes by providing a unified data model for detection, AI investigation, and response.

Read more →

ManageEngine Profile

Company Name

ManageEngine

Company Website

https://www.manageengine.com

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, US

Employees

1001-5000

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Financials

PRIVATE