ManageEngine SupportCenter Plus Overview
Here’s the scoop on ManageEngine SupportCenter Plus! We've gathered over 188 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ManageEngine SupportCenter Plus is right for your needs? Our Cuspera AI engine can evaluate how ManageEngine SupportCenter Plus fits your specific business needs, industry, and context. Get your personalized assessment report today.
ManageEngine SupportCenter Plus supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Contract Management
- Engagement Management
- Sales Call Management
ManageEngine SupportCenter Plus can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use E-Mail Phone Calls Omnichannel etc. for these needs. As a solution, ManageEngine SupportCenter Plus's capabilities include Ticketing, and Dashboard.
ManageEngine SupportCenter Plus was founded in 1996. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Service Desk Plus is for internal IT support desks and Service Desk Plus is for MSP helpdesk companies offering support to multiple clients...." Peer review by Administrator
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ManageEngine SupportCenter Plus.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Contract Management , as the business use cases that they have been most satisfied while using ManageEngine SupportCenter Plus.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.95/5 ★ |
"...Service Desk Plus is for internal IT support desks and Service Desk Plus is for MSP helpdesk companies offering support to multiple clients...." Peer review by Administrator |
| Knowledge Management |
4.93/5 ★ |
"...The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports...." Peer review |
| Contract Management |
4.87/5 ★ |
"...It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.95/5 ★ |
"...Service Desk Plus is for internal IT support desks and Service Desk Plus is for MSP helpdesk companies offering support to multiple clients...." Peer review by Administrator |
|
| Knowledge Management |
4.93/5 ★ |
"...The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports...." Peer review |
|
| Contract Management |
4.87/5 ★ |
"...It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly...." Peer review |
|
5+ more Business Use Cases
Our AI advisor, Wyz, harnessed 188 insights from peers and experts to help you assess how these ManageEngine SupportCenter Plus use cases fit your Help Desk needs.
Video
How to use the Self-Service Portal of ServiceDesk Plus
Popular Business Setting
for ManageEngine SupportCenter Plus
Top Industries
- Information Technology and Services
- Apparel & Fashion
- Pharmaceuticals
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used ManageEngine SupportCenter Plus to Enhance customer relationships and Acquire customers
ManageEngine SupportCenter Plus Alternatives
Peer and Expert Opinion on Features
for ManageEngine SupportCenter Plus
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (27) |
| Dashboard | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (27) |
| Dashboard | Read Reviews (9) |
IT and Other Capabilities
for ManageEngine SupportCenter Plus
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (17) |
| Data Export | Read Reviews (9) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (17) |
| Data Export | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (49) |
| Chat Support | Read Reviews (9) |
| Email Support | Read Reviews (8) |
| Phone Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (49) |
| Chat Support | Read Reviews (9) |
| Email Support | Read Reviews (8) |
| Phone Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for ManageEngine SupportCenter Plus
Top Failure Risks for ManageEngine SupportCenter Plus
Vendor Profile Details
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
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