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ManageEngine SupportCenter Plus: Use-Cases, Insights and Reviews | 2025 Cuspera

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Customer support platform that helps businesses delight, retain, and establish loyalty with their customers

ManageEngine SupportCenter Plus Overview

ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.

Other use cases:

Engagement Management
Sales Call Management
Relationship Management
Contact List Management
Measuring Customer Satisfaction

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.

Other priorities:

See all business priorities See less business priorities

ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.

ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We are using it as our help desk ticketing system...." Peer review by User

ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine SupportCenter Plus

Top Industries

Information Technology and Services
Apparel & Fashion
Pharmaceuticals

Popular in

Mid Market
Small Business
Enterprise

ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on ManageEngine SupportCenter Plus Use Cases

How can ManageEngine SupportCenter Plus enhance your Helpdesk Management process?

How can ManageEngine SupportCenter Plus optimize your Knowledge Management Workflow?

How can ManageEngine SupportCenter Plus enhance your Contract Management process?

What benefits does ManageEngine SupportCenter Plus offer for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Marketing and Advertising

CASE STUDY UENI

Zoho Billing helped UENI, a London-based tech company, manage its subscription billing for small business clients. UENI needed a recurring billing solution with strong APIs and automation. They chose... Zoho Billing for its integration and ease of use. UENI quickly set up monthly and yearly plans across multiple countries. Automation with Zoho Billing's APIs and webhooks let UENI focus on business growth, not billing complexity.

Financial Services

CASE STUDY TagniFi

Zoho Billing helped TagniFi move from manual Excel tracking to automated subscription management. TagniFi struggled with time-consuming invoicing and payment collection, leading to billing errors and... lost time. Zoho Billing automated invoicing, payment reminders, and integrated with Stripe and Zoho Books. This saved the team a huge amount of time and improved their subscription renewal process. TagniFi now manages billing, payments, and bookkeeping more easily, supporting their growth.

Medical Devices

CASE STUDY Agappe Diagnostics

Zoho CRM helped Agappe Diagnostics manage sales and service in one system. Before, Agappe used many tools and had no single view of customers. Zoho CRM gave field agents a mobile app with all custome...r info. The company now has better reporting and a 360-degree customer view. Agappe saw an 80% increase in productivity and higher operational efficiency.

Information Technology and Services

CASE STUDY Tech Mahindra

Zoho Assist helped Tech Mahindra boost productivity by 20%. The device engineering team needed secure, remote access to global lab systems without installing software. Zoho Assist provided browser-ba...sed remote access and strong security. Engineers could work remotely, collaborate in real time, and transfer files instantly. The tool supported multi-monitor setups and unattended access, making daily work faster and more efficient.

Consumer Goods

CASE STUDY Zepto

Zoho Expense helped Zepto speed up employee reimbursements. Zepto used features like Autoscan of invoices, approval workflows, and spend insights. Employees could file expenses in seconds instead of ...minutes. The system reads data from invoices and enters it automatically. Zepto praised Zoho Expense for its customer support and policy violation detection.

Education

CASE STUDY Valmiki Group

Zoho Contracts helped Valmiki Group centralize contract storage and automate renewals. The team managed nearly 80 contracts monthly and struggled with scattered documents and missed renewals. Zoho Co...ntracts provided a central repository, automated reminders, and easy search features. The solution improved access, sped up processes, and reduced missed renewals. Real-time collaboration and digital signatures made contract management easier for staff and counselors.

How to use the Self-Service Portal of ServiceDesk Plus

Peers used ManageEngine SupportCenter Plus for helpdesk management and knowledge management

ManageEngine SupportCenter Plus Competitors

ManageEngine SupportCenter Plus
vs
Salesforce Essentials

ManageEngine SupportCenter Plus Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.76/5 ★ Read Reviews (17)
Analytics	3.42/5 ★ Read Reviews (1)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.76/5 ★ Read Reviews (17)
Analytics	3.42/5 ★ Read Reviews (1)

ManageEngine SupportCenter Plus Integrations

ManageEngine SupportCenter Plus integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.80/5 ★

Read Reviews (17)

Data Export

4.55/5 ★

Read Reviews (9)

Software Failure Risk Guidance

for ManageEngine SupportCenter Plus

Top Failure Risks for ManageEngine SupportCenter Plus

ManageEngine News

Company 18/08/2025

ManageEngine ITCON 2025 showcases automations role in Nigerias digital transformation

ManageEngine hosted ITCON 2025 in Nigeria, emphasizing automation's role in digital transformation. The event, in partnership with Tranter IT, featured discussions on IT strategy, automation, and AI-powered operations. It highlighted ManageEngine's influence in Africa and Tranter IT's local leadership in IT implementation and governance.

Product 04/08/2025

ManageEngine Endpoint Central Delivered 442% ROI According to Total ...

ManageEngine's Endpoint Central platform delivered a 442% ROI over three years, according to a Total Economic Impact study by Forrester Consulting. The study highlighted significant cost savings and rapid payback within six months for a composite organization using the unified endpoint management and security solution.

Product 22/07/2025

ManageEngine AD360 adds risk mapping & MFA to fight breaches

ManageEngine has enhanced its AD360 identity and access management platform by adding risk exposure management and local user multi-factor authentication (MFA) features. These updates aim to improve security by detecting privilege escalation risks and securing unmanaged local accounts. The platform now includes graph-based analysis for mapping attack paths and machine learning-driven access recommendations to support least privilege access models. These enhancements align with compliance standards like NIST SP 800-207 and PCI DSS Version 4.0.

Product 07/07/2025

Shadow AI as a Strategic Advantage: ManageEngine Report Points the Way ...

ManageEngine released a report on shadow AI, highlighting its dual role as a risk and strategic advantage. The report, based on a survey of IT decision makers and employees, reveals gaps in AI governance and the rapid adoption of unapproved AI tools. It emphasizes the need for proactive AI management to harness business value while ensuring security.

ManageEngine Profile

Company Name

ManageEngine

Company Website

https://www.manageengine.com

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, US

Employees

1001-5000

Social

Financials

PRIVATE