ManageEngine SupportCenter Plus Overview

ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.

Other use cases:

  • Engagement Management
  • Sales Call Management
  • Relationship Management
  • Contact List Management
  • Measuring Customer Satisfaction
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.

Other priorities:

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ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.

ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We are using it as our help desk ticketing system...." Peer review by User

ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine SupportCenter Plus

Top Industries

  • Information Technology and Services
  • Apparel & Fashion
  • Pharmaceuticals

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on ManageEngine SupportCenter Plus Use Cases

How does ManageEngine SupportCenter Plus facilitate Helpdesk Management?

What benefits does ManageEngine SupportCenter Plus offer for Knowledge Management?

What benefits does ManageEngine SupportCenter Plus offer for Contract Management?

How does ManageEngine SupportCenter Plus address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Oil & Energy

CASE STUDY SERGAS

Zoho Connect helped SERGAS, a leader in the gas industry, solve problems with scattered communication and poor task management. The company used Zoho Connect to create a single platform for all teams.... This made it easier to share updates, assign tasks, and work together. Teams in customer service, operations, and sales now communicate better and finish work faster. SERGAS recommends Zoho Connect for any business that wants to improve teamwork.

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Education

CASE STUDY ProEducation Solutions

Zoho Sign helped ProEducation Solutions speed up their document signing process. Before, paperwork took weeks and was hard to manage. Other e-signature tools were expensive and hard to use. Zoho Sign... made signing fast, easy, and affordable. The team liked the flexible pricing and simple web portal. Now, all paperwork is automated and secure.

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Management Consulting

CASE STUDY Taobé Consulting

Zoho Webinar helped Taobé Consulting improve client communication and boost productivity. The company used interactive Q&A, webinar recordings, and registration insights to engage more clients. They ...saw a 30% increase in webinar registrations and a 40% rise in productivity. The platform made it easier to reach more clients and cut costs. Taobé Consulting became more visible and trusted in their industry.

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Human Resources

CASE STUDY Shortlist Recruitment

Zoho Recruit helps Shortlist Recruitment, a technical recruitment agency, place candidates faster than competitors. The team uses Zoho Recruit for quick searches, custom tags, and easy customisation.... The platform supports operations in both the UK and USA. Shortlist Recruitment values Zoho Recruit's cost-effectiveness and strong GDPR compliance. SMS integration lets them reach job seekers discreetly during work hours.

Read more →
Wholesale

CASE STUDY Sparex

Zoho Analytics helped Sparex fix data problems from 18 subsidiaries. Before, teams used different systems and had conflicting data. Meetings stalled because no one trusted the numbers. With Zoho Anal...ytics, Sparex now syncs 15 million rows of data daily. Teams get custom dashboards and can make their own reports. Report requests dropped from 1-2 per hour to 1-2 per week. One insight from Zoho Analytics led to $1.4 million in extra sales by repricing slow-moving stock.

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Oil & Energy

CASE STUDY Mistras Group

Zoho CRM helped Mistras Group move from scattered records to a unified sales system. Before, salespeople used Rolodexes and spreadsheets, causing duplicate data and missed targets. With Zoho CRM, the...y now track leads, contracts, and operations in one place. Custom modules and workflow rules improved data accuracy and reporting. The team can now spot high-value clients and make better business decisions.

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Video

How to use the Self-Service Portal of ServiceDesk Plus

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Peers used ManageEngine SupportCenter Plus for helpdesk management and knowledge management

ManageEngine SupportCenter Plus Competitors

ManageEngine SupportCenter Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)

ManageEngine SupportCenter Plus Integrations

ManageEngine SupportCenter Plus integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.80/5 ★

Read Reviews (17)
Data Export

4.55/5 ★

Read Reviews (9)

Customer Thermometer

4.37 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Simplesat

4.71 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

xMatters

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for ManageEngine SupportCenter Plus

Top Failure Risks for ManageEngine SupportCenter Plus

ManageEngine News

Product

iTWire - ManageEngine Unveils its Biggest Generative AI Release Yet for ServiceDesk Plus , Aimed at Enhancing Productivity for IT Teams

ManageEngine has released a major generative AI update for its ServiceDesk Plus platform, introducing features like the GenAI-powered Ask Zia virtual agent, Workflow Assist, and Script Generator. These enhancements aim to improve IT team productivity by supporting multi-turn conversations and workflow generation. The update allows customers to choose AI providers like ChatGPT and Azure OpenAI, optimizing costs and integration.

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Product

ManageEngine strengthens its unified security platform with reengineered detection

ManageEngine has enhanced its Log360 SIEM solution with reengineered threat detection capabilities. The update introduces over 1,500 prebuilt detection rules aligned with the MITRE ATT&CK framework, reducing false positives and improving SOC efficiency. The new features include a centralized detection console and multi-tier architecture, validated by ECSO 911's significant reduction in false alerts.

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Product

ManageEngine Overhauls Log360 to Cut SOC Alert Noise

ManageEngine Overhauls Log360 to Cut SOC Alert Noise

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Company

ManageEngine ITCON 2025 showcases automations role in Nigerias digital transformation

ManageEngine hosted ITCON 2025 in Nigeria, emphasizing automation's role in digital transformation. The event, in partnership with Tranter IT, featured discussions on IT strategy, automation, and AI-powered operations. It highlighted ManageEngine's influence in Africa and Tranter IT's local leadership in IT implementation and governance.

Read more →

ManageEngine Profile

Company Name

ManageEngine

Company Website

https://www.manageengine.com

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, US

Employees

1001-5000

Social

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Financials

PRIVATE