ManageEngine SupportCenter Plus Overview

ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.

Other use cases:

  • Engagement Management
  • Sales Call Management
  • Relationship Management
  • Contact List Management
  • Measuring Customer Satisfaction
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.

Other priorities:

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ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.

ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.

Reviews

"...we view all customer interactions with whether it be via email, phone or Portal and even multichannel...." Peer review by Verified Reviewer, Information Technology and Services

ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine SupportCenter Plus

Top Industries

  • Information Technology and Services
  • Apparel & Fashion
  • Pharmaceuticals

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.

ManageEngine SupportCenter Plus Customer wins, Customer success stories, Case studies

How can ManageEngine SupportCenter Plus enhance your Helpdesk Management process?

Why is ManageEngine SupportCenter Plus the best choice for Knowledge Management?

How can ManageEngine SupportCenter Plus enhance your Contract Management process?

What benefits does ManageEngine SupportCenter Plus offer for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Atlanta Hawks Select ManageEngine as Strategic Technology Partner to Enhance and Automate IT Operations and Elevate the Fan Experience - Business Wire

The Atlanta Hawks have chosen ManageEngine as their strategic technology partner to enhance IT operations and improve the fan experience. This partnership will focus on automating IT processes to sup...port the team's operational efficiency and fan engagement.

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Bergen New Bridge Medical Center - Hospital & Health Care - hospital & health care

ManageEngine helped Bergen New Bridge Medical Center boost compliance rates from 20–30% to 78–85%. The hospital cut patch management cycle time from 90 days to 14–30 days. Sensitive data is now more ...secure, improving patient safety and experience. Self-service password management reduced IT help desk tickets. Operational efficiency increased, leading to significant cost savings.

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EWIE Group of Companies (EGC) - Transportation, Logistics, Supply Chain, And Storage - transportation, logistics, supply chain, and storage

ManageEngine helped EWIE Group of Companies improve IT operations. The company used centralized ticket management for faster issue resolution. Active Directory management and real-time auditing impro...ved security and compliance. ManageEngine’s tools supported EWIE’s global subsidiaries. The solution made business operations smoother and more secure.

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CGC Egypt - Financial Services - Financial Services

ServiceDesk Plus helped CGC Egypt move from an in-house ticket system to a modern ITSM platform. The new system improved service delivery and user experience. CGC Egypt built a stronger service desk ...with structured processes. The ITSM solution supported digital transformation across departments. ServiceDesk Plus enabled better IT support for this major credit institution.

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TripSpark Technologies

ADSelfService Plus helped TripSpark Technologies make password management easier. The company used the solution to streamline how users reset passwords and unlock accounts. This improved their IT sec...urity and reduced help desk calls. The tool made it simple for employees to manage their own passwords. The result was a smoother workflow and better user experience.

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HCL Technologies - Information Technology And Services - Information Technology and Services

Log360 helped HCL Technologies solve log management issues with thin clients. HCL's thin clients had limited storage, making log retention difficult. Log360 enabled centralized log collection and ana...lysis, removing the need for local storage. The IT security team found Log360 and its subcomponents, EventLog Analyzer and ADAuditPlus, very helpful for audits. The solution made audit processes easier and improved event auditing for HCL.

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How to use the Self-Service Portal of ServiceDesk Plus

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Peers used ManageEngine SupportCenter Plus for helpdesk management and knowledge management

ManageEngine SupportCenter Plus Competitors

ManageEngine SupportCenter Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)

ManageEngine SupportCenter Plus Integrations

ManageEngine SupportCenter Plus integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.80/5 ★

Read Reviews (17)
Data Export

4.55/5 ★

Read Reviews (9)

xMatters

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Simplesat

4.71 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Customer Thermometer

4.37 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for ManageEngine SupportCenter Plus

Top Failure Risks for ManageEngine SupportCenter Plus

ManageEngine News

Company

iTWire TV: Zoho and ManageEngine plant their flag in Parramatta ...

ManageEngine and Zoho have opened a new office in Parramatta, Sydney's emerging second CBD, marking a strategic expansion in the region. This move reflects their commitment to long-term growth, with ManageEngine reporting a 15% year-on-year growth and a 40% increase in cloud services in ANZ. The new office aims to leverage Parramatta's growing status as a tech hub and improve employee satisfaction by reducing commute times.

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Product

ManageEngine PAM360 delivers 219% ROI for enterprises : KuppingerCole

ManageEngine PAM360, recognized by KuppingerCole Analysts, delivers a 219% ROI for enterprises. The study highlights its strong integration capabilities and economic profile, with a sub-six-month payback period and over 800% five-year ROI. PAM360 excels in interoperability and cost-to-value, making it a top choice for privileged access management solutions.

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Product

Enterprises Deploying ManageEngine PAM360 Achieves 219% ROI ...

ManageEngine's PAM360, a privileged access management platform, achieved a 219% ROI with a payback period of 3.8 months, according to a KuppingerCole study. The platform excels in integration, offering over 90 integration points, and received high ratings for economic fit and interoperability. This recognition highlights PAM360's value in the PAM market.

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Product

Enterprises Can Achieve 219% ROI With ManageEngine PAM360, Finds ...

ManageEngine's PAM360 platform achieved a 219% ROI and a payback period of under four months, according to KuppingerCole Analysts' study. The analysis highlights PAM360's strong economic fit, integration capabilities, and significant cost savings for enterprises. The study also rates PAM360 highly for its interoperability and economic impact, recommending it as a strong buy for organizations seeking robust privileged access management solutions.

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ManageEngine Profile

Company Name

ManageEngine

Company Website

https://www.manageengine.com

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, US

Employees

1001-5000

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Financials

PRIVATE