ManageEngine SupportCenter Plus Overview

ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.

Other use cases:

  • Engagement Management
  • Sales Call Management
  • Relationship Management
  • Contact List Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.

ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.

ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Every information of our help desk was provided through real time reports and Dashboards...." Peer review by Aria S., Apparel & Fashion
"...Self Service Portal, Knowledge Base, KPI's, Reports and dashboards...." Peer review by Gerson M., IT Consultant
"...SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts...." Peer review from ManageEngine

ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine SupportCenter Plus

Top Industries

  • Information Technology and Services
  • Apparel & Fashion
  • Pharmaceuticals

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.

ManageEngine SupportCenter Plus Customer wins, Customer success stories, Case studies

What benefits does ManageEngine SupportCenter Plus offer for Helpdesk Management?

How efficiently Does ManageEngine SupportCenter Plus manage your Knowledge Management?

How does ManageEngine SupportCenter Plus address your Contract Management Challenges?

How does ManageEngine SupportCenter Plus address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

WhatsApp VBScript Campaign Uses Fake Documents to Install ManageEngine ...

A malicious WhatsApp campaign uses VBScript files to install ManageEngine's RMM Central software, enabling remote access to victims' systems. The attack targets WhatsApp users globally, disguising sc...ripts as business documents. Kaspersky identified infrastructure overlaps with known malware activities, emphasizing caution with unexpected attachments.

Read on →
 

Century Plyboards India Limited - Manufacturing - Large

CenturyPly reclaims 30% IT workload with ManageEngine-led digital ...

Kolkata, India

Century Plyboards India Limited has improved its IT operations by adopting ManageEngine's enterprise management solutions. This digital transformation reclaimed 30% of IT workload, automated employee... onboarding, and enhanced cybersecurity monitoring. The deployment included real-time NAS storage monitoring and integration of ManageEngine ServiceDesk Plus and Endpoint Central, significantly improving operational efficiency.

Read on →
 

Century Plyboards India Limited - Manufacturing - Large

CenturyPly Streamlines IT Operations With ManageEngine Platform

Kolkata, India

Century Plyboards India Limited has streamlined its IT operations by adopting ManageEngine's integrated platform. This deployment reduced IT support time by 30%, automated onboarding, and improved se...curity visibility. ManageEngine's solutions helped CenturyPly consolidate identity management, security auditing, and endpoint operations, transforming IT into a strategic growth engine.

Read on →
 

Strathallan School - Education - Small

Perthshire, UK

Endpoint Central helped Strathallan School manage 350 desktops and laptops for staff and students. The IT team needed a way to update software and patches quickly without disrupting users. Endpoint C...entral allowed them to update and configure systems from a central location. The school used features like remote shutdown and power management. They saved on energy and costs, and improved security for both staff and pupils.

 

Samsung SDS - Information Technology And Services - Very Large

Seoul, South Korea

ManageEngine Applications Manager helped Samsung SDS cut mean time to repair by 60%. The IT team gained 360-degree visibility into their infrastructure. AI-powered alerts and root cause analysis made... issue detection fast. The team moved from manual monitoring to a proactive approach. Real-time reports and unified dashboards improved collaboration and efficiency.

 

Digicel - Telecommunications - Large

Kingston, Jamaica

Applications Manager helped Digicel perform health checks 40% faster. The IT team reduced downtime by 60% after using the tool. Digicel improved adherence to SLAs by 20%. The solution made it easier ...to monitor servers and applications across multiple markets. Instant alerts and unified visibility helped Digicel react quickly to network issues. The team now spends less time on manual health checks and more time on critical tasks.

How to use the Self-Service Portal of ServiceDesk Plus

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Peers used ManageEngine SupportCenter Plus for helpdesk management and knowledge management

ManageEngine SupportCenter Plus Competitors

ManageEngine SupportCenter Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.76/5

Read Reviews (17)
Analytics

3.42/5

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.76/5

Read Reviews (17)
Analytics

3.42/5

Read Reviews (1)

ManageEngine SupportCenter Plus Integrations

ManageEngine SupportCenter Plus integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Software Failure Risk Guidance

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for ManageEngine SupportCenter Plus

Top Failure Risks for ManageEngine SupportCenter Plus

ManageEngine News

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ManageEngine has launched a developer ecosystem via its Marketplace, allowing partner-developers to create and distribute extensions and AI agents for its IT management platforms. This initiative enhances platform capabilities and supports enterprise IT integration, offering over 170 extensions and 10,000 downloads globally. The Marketplace ensures security and compliance while fostering innovation and collaboration among developers, partners, and customers.

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ManageEngine Opens Marketplace to Partner Developers as Enterprise Customisation Demands Grow

ManageEngine launched a developer marketplace to expand its ITOM, ITSM, and security platforms with over 170 extensions. This initiative allows partner developers to create and publish specialized extensions, enhancing the platform's capabilities. The marketplace ensures all extensions meet functionality, security, and compliance standards before reaching customers.

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ManageEngine Strengthens OpManager Nexus and Log360 Platforms With Real ...

ManageEngine has enhanced its OpManager Nexus and Log360 platforms. OpManager Nexus now supports gRPC and OpenConfig for real-time network observability, improving data insights and efficiency. Log360 introduces native SOAR capabilities, integrating detection and response into a unified model, enhancing security operations with new vendor integrations and automated responses.

Product

ManageEngine adds real-time telemetry & SOAR to tools

ManageEngine has enhanced its tools by integrating real-time telemetry and SOAR capabilities. This update aims to improve cybersecurity and IT operations management by providing advanced real-time data analysis and automated security responses.

ManageEngine Profile

Company Name

ManageEngine

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, US

Employees

1001-5000

Social

Financials

PRIVATE