ManageEngine SupportCenter Plus Overview

ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.

Other use cases:

  • Engagement Management
  • Sales Call Management
  • Relationship Management
  • Contact List Management
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.

Other priorities:

See all business priorities See less business priorities

ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.

ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Self Service Portal, Knowledge Base, KPI's, Reports and dashboards...." Peer review by Gerson M., IT Consultant

Peer review evidence (same sources as the product rating summary)

"...Service Desk Plus is for internal IT support desks and Service Desk Plus is for MSP helpdesk companies offering support to multiple clients...." Peer review by Administrator
"...Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports. ..." Customer Service Support Software, Help Desk Software
"...It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly...." Peer review

ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine SupportCenter Plus

Top Industries

  • Information Technology and Services
  • Apparel & Fashion
  • Pharmaceuticals

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.

ManageEngine SupportCenter Plus Customer wins, Customer success stories, Case studies

How can ManageEngine SupportCenter Plus enhance your Helpdesk Management process?

How does ManageEngine SupportCenter Plus facilitate Knowledge Management?

How does ManageEngine SupportCenter Plus facilitate Contract Management?

How can ManageEngine SupportCenter Plus enhance your Engagement Management process?

11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

WhatsApp VBScript Campaign Uses Fake Documents to Install ManageEngine ...

A malicious WhatsApp campaign uses VBScript files to install ManageEngine's RMM Central software, enabling remote access to victims' systems. The attack targets WhatsApp users globally, disguising sc...ripts as business documents. Kaspersky identified infrastructure overlaps with known malware activities, emphasizing caution with unexpected attachments.

Read on →
 

Century Plyboards India Limited - Manufacturing - Large

CenturyPly reclaims 30% IT workload with ManageEngine-led digital ...

Kolkata, India

Century Plyboards India Limited has improved its IT operations by adopting ManageEngine's enterprise management solutions. This digital transformation reclaimed 30% of IT workload, automated employee... onboarding, and enhanced cybersecurity monitoring. The deployment included real-time NAS storage monitoring and integration of ManageEngine ServiceDesk Plus and Endpoint Central, significantly improving operational efficiency.

Read on →
 

Century Plyboards India Limited - Manufacturing - Large

CenturyPly Streamlines IT Operations With ManageEngine Platform

Kolkata, India

Century Plyboards India Limited has streamlined its IT operations by adopting ManageEngine's integrated platform. This deployment reduced IT support time by 30%, automated onboarding, and improved se...curity visibility. ManageEngine's solutions helped CenturyPly consolidate identity management, security auditing, and endpoint operations, transforming IT into a strategic growth engine.

Read on →
 

Security Industry Specialists (SIS) - Security And Investigations - Large

Culver City, USA

Applications Manager helped Security Industry Specialists save 75% in operation costs. SIS automated tasks and saved 500 hours per year. The platform gave SIS real-time visibility into its hybrid, mu...lti-cloud environment. Staff productivity increased as manual work dropped. SIS quickly resolved issues in access control and asset tracking. The team now monitors all IT systems from one dashboard.

Read more →
 

Community Health Center Network - Hospital & Health Care - Medium

Oakland, USA

Applications Manager helped Community Health Center Network save $500,000 a year by reducing downtime. The IT team now gets real-time insights across all applications. They cut over 200 hours of manu...al work each year. The tool alerts them to issues fast, so they fix problems before they impact patient care. With unified monitoring, they keep critical healthcare systems running and claims processing on track.

Read more →
 

Cotiviti - Information Technology And Services - Large

Atlanta, USA

ManageEngine Applications Manager helped Cotiviti boost application uptime by 82%. The company reduced mean time to repair by 75%. Cotiviti now finds and fixes issues before they cause outages. Teams... get real-time visibility and root cause analysis. Smart alerts cut down alert noise and improve productivity. Cotiviti delivers more reliable services to healthcare and retail clients.

Read more →

How to use the Self-Service Portal of ServiceDesk Plus

Video Thumbnail
lightning

Peers used ManageEngine SupportCenter Plus for helpdesk management and knowledge management

ManageEngine SupportCenter Plus Competitors

ManageEngine SupportCenter Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.76/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)

ManageEngine SupportCenter Plus Integrations

ManageEngine SupportCenter Plus integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.80/5 ★

Read Reviews (17)
Data Export

4.55/5 ★

Read Reviews (9)

xMatters

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Customer Thermometer

4.37 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Simplesat

4.71 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ManageEngine SupportCenter Plus

Top Failure Risks for ManageEngine SupportCenter Plus

ManageEngine News

Product

ManageEngine automates TLS certificate lifecycle management

ManageEngine has automated the TLS certificate lifecycle in its Key Manager Plus solution, addressing the industry's shift towards shorter certificate validity periods. This update automates renewal, deployment, and service restarts, crucial for enterprise security and preventing outages. RevSpring, a payment solutions provider, leverages this automation to manage its growing certificate estate efficiently.

Read more →
Product

ManageEngine announces certificate automation in Key Manager Plus ...

ManageEngine has enhanced its Key Manager Plus solution with post-deployment automation for TLS certificates, eliminating manual steps in the certificate renewal process. This update addresses the reduced validity periods for TLS certificates, enabling end-to-end automation and reducing the risk of manual errors. Key Manager Plus now supports both on-premises and cloud deployments, streamlining certificate life cycle management.

Read more →
Product

ManageEngine Launches A Developer Ecosystem To Supercharge Its Platforms

ManageEngine has launched a developer ecosystem through its Marketplace, enhancing its platform capabilities. This initiative allows partner-developers to build and publish extensions, integrating with ManageEngine's IT management solutions. The Marketplace supports AI-powered Zia Agents and offers a secure environment for developing and distributing integrations, enabling enterprises to meet specific operational needs.

Read more →
Product

ManageEngine Launches a Developer Ecosystem To Supercharge Its Platforms

ManageEngine has launched a developer ecosystem via its Marketplace, allowing partner-developers to create and distribute extensions and AI agents for its IT management platforms. This initiative enhances platform capabilities and supports enterprise IT integration, offering over 170 extensions and 10,000 downloads globally. The Marketplace ensures security and compliance while fostering innovation and collaboration among developers, partners, and customers.

Read more →

ManageEngine Profile

Company Name

ManageEngine

Company Website

https://www.manageengine.com

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, US

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE