ManageEngine SupportCenter Plus Overview
ManageEngine SupportCenter Plus is a web-based customer support software for managing customer tickets, accounts, and service contracts. It helps organizations provide a superior customer experience.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Contract Management, as the business use cases that they have been most satisfied with while using ManageEngine SupportCenter Plus.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using ManageEngine SupportCenter Plus.
ManageEngine SupportCenter Plus Use-Cases and Business Priorities: Customer Satisfaction Data
ManageEngine SupportCenter Plus works with different mediums / channels such as E-Mail. Phone Calls. Omnichannel etc.
ManageEngine SupportCenter Plus's features include Ticketing, and Dashboard. and ManageEngine SupportCenter Plus support capabilities include 24/7 Support, Chat Support, Email Support, etc. also ManageEngine SupportCenter Plus analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It comes with a multi-channel support module, which allows enterprises to track customers' interactions via emails, calls, customer portal and social media channels on a unified platform...." Peer review
Peer review evidence (same sources as the product rating summary)
"...Every information of our help desk was provided through real time reports and Dashboards...." Peer review by Aria S., Apparel & Fashion
"...Self Service Portal, Knowledge Base, KPI's, Reports and dashboards...." Peer review by Gerson M., IT Consultant
"...SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts...." Peer review from ManageEngine
ManageEngine SupportCenter Plus, Salesforce Essentials, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ManageEngine SupportCenter Plus
Top Industries
- Information Technology and Services
- Apparel & Fashion
- Pharmaceuticals
Popular in
- Mid Market
- Small Business
- Enterprise
ManageEngine SupportCenter Plus is popular in Information Technology And Services, Apparel & Fashion, and Pharmaceuticals and is widely used by Mid Market, Small Business, and Enterprise.
ManageEngine SupportCenter Plus Customer wins, Customer success stories, Case studies
What benefits does ManageEngine SupportCenter Plus offer for Helpdesk Management?
How efficiently Does ManageEngine SupportCenter Plus manage your Knowledge Management?
How does ManageEngine SupportCenter Plus address your Contract Management Challenges?
How does ManageEngine SupportCenter Plus address your Engagement Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well ManageEngine SupportCenter Plus solved their Help Desk needs. Cuspera uses 188 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Century Plyboards India Limited - Manufacturing - Large
CenturyPly reclaims 30% IT workload with ManageEngine-led digital ...
Century Plyboards India Limited - Manufacturing - Large
CenturyPly Streamlines IT Operations With ManageEngine Platform
How to use the Self-Service Portal of ServiceDesk Plus
ManageEngine SupportCenter Plus Competitors
ManageEngine SupportCenter Plus Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (17) |
| Analytics | Read Reviews (1) |
ManageEngine SupportCenter Plus Integrations
ManageEngine SupportCenter Plus integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for ManageEngine SupportCenter Plus
Top Failure Risks for ManageEngine SupportCenter Plus
ManageEngine News
ManageEngine Launches a Developer Ecosystem To Supercharge Its Platforms
ManageEngine has launched a developer ecosystem via its Marketplace, allowing partner-developers to create and distribute extensions and AI agents for its IT management platforms. This initiative enhances platform capabilities and supports enterprise IT integration, offering over 170 extensions and 10,000 downloads globally. The Marketplace ensures security and compliance while fostering innovation and collaboration among developers, partners, and customers.
ManageEngine Opens Marketplace to Partner Developers as Enterprise Customisation Demands Grow
ManageEngine launched a developer marketplace to expand its ITOM, ITSM, and security platforms with over 170 extensions. This initiative allows partner developers to create and publish specialized extensions, enhancing the platform's capabilities. The marketplace ensures all extensions meet functionality, security, and compliance standards before reaching customers.
ManageEngine Strengthens OpManager Nexus and Log360 Platforms With Real ...
ManageEngine has enhanced its OpManager Nexus and Log360 platforms. OpManager Nexus now supports gRPC and OpenConfig for real-time network observability, improving data insights and efficiency. Log360 introduces native SOAR capabilities, integrating detection and response into a unified model, enhancing security operations with new vendor integrations and automated responses.
ManageEngine adds real-time telemetry & SOAR to tools
ManageEngine has enhanced its tools by integrating real-time telemetry and SOAR capabilities. This update aims to improve cybersecurity and IT operations management by providing advanced real-time data analysis and automated security responses.
ManageEngine Profile
Company Name
ManageEngine
Company Website
https://www.manageengine.comHQ Location
4141 Hacienda Drive, Pleasanton, California 94588, US
Employees
1001-5000
Social
Financials
PRIVATE