Customer Thermometer Overview
Here’s the scoop on Customer Thermometer! We've gathered over 1754 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Customer Thermometer, CustomerSure, Simplesat, Thematic, SmileBack, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Customer Thermometer is right for your needs? Our Cuspera AI engine can evaluate how Customer Thermometer fits your specific business needs, industry, and context. Get your personalized assessment report today.
Customer Thermometer supports business activities such as:
- Collecting Feedback
- Helpdesk Management
- Engaging Conversational Surveys
- Sending & Publishing Communications
- Rating And Review Management
Customer Thermometer can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Increase Customer Life Time Value, Improve Stakeholder Relations, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Customer Thermometer's capabilities include Embedded Survey Forms, Personalization, Alerts: Popups & Notifications, etc.
Customer Thermometer Telecommunications Vertical is its biggest customer base.
Reviews
"We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback i...n real-time. " - Michael O’Neill
Cuspera Reviews
12 buyers and buying teams have used Cuspera to assess how well Customer Thermometer solved their Customer Feedback Management needs. Cuspera uses 1754 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Customer Thermometer.
Use Cases
Peers recommend Collecting Feedback , Helpdesk Management , Engaging Conversational Surveys , as the business use cases that they have been most satisfied while using Customer Thermometer.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.68/5 ★ |
"...Example syntax (note API key is fictitious): To return NPS score for a specific Blast add the blastID element:..." RESTful API documentation |
| measuring net promoter score |
4.58/5 ★ |
"...We are able to determine our company wide NPS score...." Peer review by Emily E, Customer Marketing Specialist, Non-Profit Organization Management |
| Measuring CSAT |
4.80/5 ★ |
"...Internet service providers, for example, rank dead last among industries, alongside subscription TV services, according to the American Customer Satisfaction Index...." 5G Consumer Surveys Next to Worthless Right Now |
| Helpdesk Management |
4.42/5 ★ |
"...See why over 10,000 support, service and helpdesk teams around the world rely on us for customer feedback...." Case Study Indeed Prime |
| Engaging Conversational Surveys |
4.91/5 ★ |
"...Find out about the power of rapid follow up. 5 steps to handling feedback...." How to embed Customer Thermometer into your business |
| engaging and following up |
4.89/5 ★ |
"...They cite the example of DreamQuark s Brain, an automated AI platform for finance industry customer engagement teams...." A Meta Analysis of 2021 Mega Trends |
| engaging with scheduling & cadence |
3.42/5 ★ |
"...You can control cadence and audience as well, so overall a good solution...." Peer review by Josh B, Director of Global Customer Support, Computer Software |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.68/5 ★ |
"...Example syntax (note API key is fictitious): To return NPS score for a specific Blast add the blastID element:..." RESTful API documentation |
|
| measuring net promoter score |
4.68/5 ★ |
| Measuring CSAT |
4.68/5 ★ |
| Helpdesk Management |
4.42/5 ★ |
"...See why over 10,000 support, service and helpdesk teams around the world rely on us for customer feedback...." Case Study Indeed Prime |
|
| Engaging Conversational Surveys |
4.91/5 ★ |
"...Find out about the power of rapid follow up. 5 steps to handling feedback...." How to embed Customer Thermometer into your business |
|
| engaging and following up |
4.91/5 ★ |
| engaging with scheduling & cadence |
4.91/5 ★ |
32+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1754 insights from peers and experts to help you assess how these Customer Thermometer use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback in real-time. Testimonial By Michael O’Neill |
|
It’s been great for us – really important to us – especially when it comes to maintaining the quality of our store network. We get great feedback asking for stores to be recruited in a particular geographic areas. This is great – so we can send it on to our field team, so that they know where to ta...rget next. |
|
We loved the Customer Thermometer proposition – it’s so simple and powerful – a really fun way to get insight. The installation was very easy and the feedback from teachers has been great. Plus, should we ever get a ‘red light’ following an email it’s meant that we can resolve the issue in real-tim...e, which makes all the difference and enables us to get valuable learnings. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Michael O’Neill Managed Services Director CMI |
We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback in real-time. Testimonial By Michael O’Neill |
|
Matt Gould Operations Director ParcelPoint |
It’s been great for us – really important to us – especially when it comes to maintaining the quality of our store network. We get great feedback asking for stores to be recruited in a particular geographic areas. This is great – so we can send it on to our field team, so that they know where to ta...rget next. |
|
Jillian Musso School Support Manager MasteryPrep |
We loved the Customer Thermometer proposition – it’s so simple and powerful – a really fun way to get insight. The installation was very easy and the feedback from teachers has been great. Plus, should we ever get a ‘red light’ following an email it’s meant that we can resolve the issue in real-tim...e, which makes all the difference and enables us to get valuable learnings. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study phs ComplianceRead More |
|
Case Study GlossierRead More |
|
Case Study CMDRead More |
Video
How to analyse and act upon NPS (Net Promoter Score) responses
Frequently Asked Questions(FAQ)
for Customer Thermometer
What is Customer Thermometer?
What is Customer Thermometer used for?
What are the top features of Customer Thermometer?
Who uses Customer Thermometer?
What are Customer Thermometer alternatives?
Where is Customer Thermometer located?
Popular Business Setting
for Customer Thermometer
Top Industries
- Telecommunications
- Human Resources
- Computer Software
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Customer Thermometer to Improve customer satisfaction and Acquire customers
Customer Thermometer Alternatives
Peer and Expert Opinion on Features
for Customer Thermometer
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (258) |
| Personalization | Read Reviews (30) |
| Alerts: popups & Notifications | Read Reviews (27) |
| Dashboard | Read Reviews (22) |
| Ticketing | Read Reviews (21) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (258) |
| Personalization | Read Reviews (30) |
| Alerts: popups & Notifications | Read Reviews (27) |
| Dashboard | Read Reviews (22) |
| Ticketing | Read Reviews (21) |
IT and Other Capabilities
for Customer Thermometer
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (105) |
| Data Export | Read Reviews (57) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (105) |
| Data Export | Read Reviews (57) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (237) |
| Phone Support | Read Reviews (38) |
| Email Support | Read Reviews (40) |
| Chat Support | Read Reviews (36) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (237) |
| Phone Support | Read Reviews (38) |
| Email Support | Read Reviews (40) |
| Chat Support | Read Reviews (36) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (19) |
| Custom Reports | Read Reviews (95) |
| Analytics | Read Reviews (55) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (19) |
| Custom Reports | Read Reviews (95) |
| Analytics | Read Reviews (55) |
Software Failure Risk Guidance
?for Customer Thermometer
Overall Risk Meter
Top Failure Risks for Customer Thermometer
Vendor Profile Details
Company Name
Customer Thermometer
Company Website
https://www.customerthermometer.com/HQ Location
Old Chapel, Witney, OXON OX18 2PB, GB
Employees
1-10
Social
Financials
PRIVATE
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