Customer Thermometer Overview

Customer Thermometer facilitates real-time customer feedback directly from email inboxes, achieving industry-leading response rates. This tool is designed for businesses seeking immediate insights into customer satisfaction without the complexity of traditional survey platforms. By embedding feedback mechanisms within emails, Customer Thermometer ensures high engagement, reducing the risk of customer attrition. Over 10,000 teams leverage this solution to maintain a pulse on customer sentiment, which is crucial for adapting to market demands and enhancing customer experience. This approach simplifies feedback collection, making it a preferred choice for businesses prioritizing customer retention and satisfaction.

Use Cases

Customers recommend Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using Customer Thermometer.

Other use cases:

  • Sending & Publishing Communications
  • Rating And Review Management
  • Contact List Management
  • Sales Document Management
  • Competitive Intelligence
  • Lifetime Value Management
  • Social Media Analytics
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Customer Thermometer.

Other priorities:

  • Scale Best Practices
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Visibility
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Establish Thought Leadership
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Customer Thermometer Use-Cases and Business Priorities: Customer Satisfaction Data

Customer Thermometer works with different mediums / channels such as E-Mail.

Customer Thermometer's features include Embedded Survey Forms, Personalization, Alerts: Popups & Notifications, etc. and Customer Thermometer support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Customer Thermometer analytics capabilities include Custom Reports, and Analytics.

Reviews

"We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback i...n real-time." - Michael O’Neill

Customer Thermometer, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.

Popular Business Setting

for Customer Thermometer

Top Industries

  • Telecommunications
  • Human Resources
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Customer Thermometer is popular in Telecommunications, Human Resources, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.

Customer Thermometer Customer wins, Customer success stories, Case studies

How does Customer Thermometer address your Collecting Feedback Challenges?

What benefits does Customer Thermometer offer for Helpdesk Management?

What solutions does Customer Thermometer provide for Engaging Conversational Surveys?

What benefits does Customer Thermometer offer for Sending & Publishing Communications?

What solutions does Customer Thermometer provide for Rating And Review Management?

12 buyers and buying teams have used Cuspera to assess how well Customer Thermometer solved their Customer Feedback Management needs. Cuspera uses 1754 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Customer Thermometer testimonial

Michael O’Neill

Managed Services Director

CMI
We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback in real-time. Testimonial By Michael O’Neill
Customer Thermometer testimonial

Jillian Musso

School Support Manager

MasteryPrep
We loved the Customer Thermometer proposition – it’s so simple and powerful – a really fun way to get insight. The installation was very easy and the feedback from teachers has been great. Plus, should we ever get a ‘red light’ following an email it’s meant that we can resolve the issue in real-tim...e, which makes all the difference and enables us to get valuable learnings.

Testimonial By Jillian Musso
Customer Thermometer testimonial

Jack Brunsdon

Jack Brunsdon windows and doors
We're getting a 66% response rate. It's transformed my business. Testimonial By Jack Brunsdon
CUSTOMERS TESTIMONIALS
Customer Thermometer testimonial

Michael O’Neill

Managed Services Director

CMI
We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback in real-time. Testimonial By Michael O’Neill
Customer Thermometer testimonial

Jillian Musso

School Support Manager

MasteryPrep
We loved the Customer Thermometer proposition – it’s so simple and powerful – a really fun way to get insight. The installation was very easy and the feedback from teachers has been great. Plus, should we ever get a ‘red light’ following an email it’s meant that we can resolve the issue in real-tim...e, which makes all the difference and enables us to get valuable learnings.

Testimonial By Jillian Musso
Customer Thermometer testimonial

Jack Brunsdon

Jack Brunsdon windows and doors
We're getting a 66% response rate. It's transformed my business. Testimonial By Jack Brunsdon

Allen Associates - Recruitment

Customer Thermometer helped Allen Associates improve client and candidate feedback. The recruitment agency used the tool to get real-time insights by embedding feedback buttons in emails. This made i...t easy to track satisfaction at key points in the hiring process. The data became a key part of company KPIs and board reviews. Allen Associates saw better retention and used positive feedback to grow business and build trust.

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CMD Ltd - Manufacturing

Customer Thermometer helped CMD Ltd stay connected with employees during the UK Covid-19 lockdown. CMD used weekly pulse surveys via MailChimp to check on staff well-being. The tool's simple integrat...ion and easy reporting made it ideal for quick feedback. CMD found the system easy to use, with no complicated forms. This approach helped CMD support its team through a challenging time.

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CMI - Information Technology And Services

Customer Thermometer helped CMI get real-time feedback from IT support users. CMI switched from quarterly surveys to instant, 1-click email surveys. The tool integrated with Autotask, Microsoft Teams..., and Slack. CMI used feedback data to reward staff and improve service. Customer Thermometer surveys are embedded in 5,000+ monthly tickets. CMI credits the tool for boosting client retention and supporting company growth.

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Fond Technologies, Inc. - Information Technology And Services

Fond used Customer Thermometer to improve customer feedback collection. Before, they received fewer than 100 completed questionnaires a year. After implementing Customer Thermometer, they now get abo...ut 5,000 feedback responses each month. The 1-click email survey helps Fond get real-time feedback after support cases close. This lets them act quickly on problems and celebrate positive feedback. Fond values the statistics for benchmarking and measuring performance.

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Grant McGregor - Information Technology And Services

Customer Thermometer helped Grant McGregor, a managed IT service provider, improve customer feedback with real-time NPS and CSAT surveys. The company switched from basic tools to Customer Thermometer... for better NPS tracking and integration with their PSA system. They use NPS surveys every six months to measure customer loyalty and satisfaction. The feedback guides service improvements and new campaigns. Grant McGregor plans to expand feedback programs to include employees in the future.

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MasteryPrep - Education

Customer Thermometer helped MasteryPrep get real-time feedback from teachers and schools. Before, MasteryPrep used NPS surveys but needed faster insights as they grew. With Customer Thermometer, they... installed 1-click email surveys that were easy to use. Staff morale improved as positive feedback was celebrated. The team now uses real feedback in weekly meetings, making their service better and more transparent.

Read more →

How to analyse and act upon NPS (Net Promoter Score) responses

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Frequently Asked Questions(FAQ)

for Customer Thermometer

What is Customer Thermometer?

Customer Thermometer is a Feedback Management tool that helps the most customer-obsessed businesses get actionable feedback on how they are doing, where the customers rate the service and provide feedback from directly within the email or ticket. It helps to enhance customer relationships, increase customer lifetime value, and scale best practices.

Customer Thermometer helps customers regularly get an 80%+ response rate and reduce customer churn by addressing customer issues in real-time. It also helps to increase positive reviews and word-of-mouth across multiple platforms, meet or exceed all GDPR requirements and work with many Fortune 500 companies and send surveys where no development is required.

Some of its features include friction-free email surveys, reduce customer effort, create a survey in seconds, real-time email alerts, plus integrations with Slack, dashboarding tools, webhooks, API, etc, personalized ribbon reporting and many more.

What is Customer Thermometer used for?

Customer Thermometer is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Helpdesk Management and Engaging Conversational Surveys .

What are the top features of Customer Thermometer?

Embedded survey forms, Personalization and Alerts: popups & Notifications are some of the top features of Customer Thermometer.

Who uses Customer Thermometer?

Customer Thermometer is used by Telecommunications, Human Resources and Computer Software among other industries.

What are Customer Thermometer alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Customer Thermometer.

Where is Customer Thermometer located?

Customer Thermometer is headquartered at Old Chapel, Witney, OXON OX18 2PB, GB.
lightning

Peers used Customer Thermometer for Collecting feedback and helpdesk management

Customer Thermometer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.44/5 ★

Read Reviews (19)
Custom Reports

4.69/5 ★

Read Reviews (95)
Analytics

4.62/5 ★

Read Reviews (55)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.44/5 ★

Read Reviews (19)
Custom Reports

4.69/5 ★

Read Reviews (95)
Analytics

4.62/5 ★

Read Reviews (55)

Software Failure Risk Guidance

?

for Customer Thermometer

Overall Risk Meter

Low Medium High

Top Failure Risks for Customer Thermometer

Customer Thermometer Ltd Profile

Company Name

Customer Thermometer Ltd

Company Website

//customerthermometer.com

HQ Location

Old Chapel, Witney, OXON OX18 2PB, GB

Employees

1-10

Social

Linkedin Twitter

Financials

PRIVATE