Customer Thermometer Overview
Customer Thermometer facilitates real-time customer feedback directly from email inboxes, achieving industry-leading response rates. This tool is designed for businesses seeking immediate insights into customer satisfaction without the complexity of traditional survey platforms. By embedding feedback mechanisms within emails, Customer Thermometer ensures high engagement, reducing the risk of customer attrition. Over 10,000 teams leverage this solution to maintain a pulse on customer sentiment, which is crucial for adapting to market demands and enhancing customer experience. This approach simplifies feedback collection, making it a preferred choice for businesses prioritizing customer retention and satisfaction.
Use Cases
Customers recommend Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using Customer Thermometer.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Customer Thermometer.
Customer Thermometer Use-Cases and Business Priorities: Customer Satisfaction Data
Customer Thermometer works with different mediums / channels such as E-Mail.
Customer Thermometer's features include Embedded Survey Forms, Personalization, Alerts: Popups & Notifications, etc. and Customer Thermometer support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Customer Thermometer analytics capabilities include Custom Reports, and Analytics.
Reviews
"We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback i...n real-time." - Michael O’Neill
Peer review evidence (same sources as the product rating summary)
"...Use the software to respond directly to customers and measure your net promoter score...." Peer review
"...See why over 10,000 support, service and helpdesk teams around the world rely on us for customer feedback...." Customer, Client & Employee
"...Then we follow up on the results in person with HR if there are issues...." Peer review by Eson
Customer Thermometer, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.
Popular Business Setting
for Customer Thermometer
Top Industries
- Telecommunications
- Human Resources
- Computer Software
Popular in
- Mid Market
- Small Business
- Enterprise
Customer Thermometer is popular in Telecommunications, Human Resources, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.
Customer Thermometer Customer wins, Customer success stories, Case studies
How can Customer Thermometer enhance your Collecting Feedback process?
What solutions does Customer Thermometer provide for Helpdesk Management?
What benefits does Customer Thermometer offer for Engaging Conversational Surveys?
What benefits does Customer Thermometer offer for Sending & Publishing Communications?
What solutions does Customer Thermometer provide for Rating And Review Management?
12 buyers and buying teams have used Cuspera to assess how well Customer Thermometer solved their Customer Feedback Management needs. Cuspera uses 1754 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback in real-time. Testimonial By Michael O’Neill |
|
We're getting a 66% response rate. It's transformed my business. Testimonial By Jack Brunsdon |
|
We loved the Customer Thermometer proposition – it’s so simple and powerful – a really fun way to get insight. The installation was very easy and the feedback from teachers has been great. Plus, should we ever get a ‘red light’ following an email it’s meant that we can resolve the issue in real-tim...e, which makes all the difference and enables us to get valuable learnings. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Michael O’Neill Managed Services Director CMI |
We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback in real-time. Testimonial By Michael O’Neill |
|
Jack Brunsdon Jack Brunsdon windows and doors |
We're getting a 66% response rate. It's transformed my business. Testimonial By Jack Brunsdon |
|
Jillian Musso School Support Manager MasteryPrep |
We loved the Customer Thermometer proposition – it’s so simple and powerful – a really fun way to get insight. The installation was very easy and the feedback from teachers has been great. Plus, should we ever get a ‘red light’ following an email it’s meant that we can resolve the issue in real-tim...e, which makes all the difference and enables us to get valuable learnings. |
How to analyse and act upon NPS (Net Promoter Score) responses
Frequently Asked Questions(FAQ)
for Customer Thermometer
What is Customer Thermometer?
Customer Thermometer is a Feedback Management tool that helps the most customer-obsessed businesses get actionable feedback on how they are doing, where the customers rate the service and provide feedback from directly within the email or ticket. It helps to enhance customer relationships, increase customer lifetime value, and scale best practices.
Customer Thermometer helps customers regularly get an 80%+ response rate and reduce customer churn by addressing customer issues in real-time. It also helps to increase positive reviews and word-of-mouth across multiple platforms, meet or exceed all GDPR requirements and work with many Fortune 500 companies and send surveys where no development is required.
Some of its features include friction-free email surveys, reduce customer effort, create a survey in seconds, real-time email alerts, plus integrations with Slack, dashboarding tools, webhooks, API, etc, personalized ribbon reporting and many more.
What is Customer Thermometer used for?
What are the top features of Customer Thermometer?
Who uses Customer Thermometer?
What are Customer Thermometer alternatives?
Where is Customer Thermometer located?
Peers used Customer Thermometer for Collecting feedback and helpdesk management
Customer Thermometer Competitors
Customer Thermometer Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (19) |
| Custom Reports | Read Reviews (95) |
| Analytics | Read Reviews (55) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (19) |
| Custom Reports | Read Reviews (95) |
| Analytics | Read Reviews (55) |
Customer Thermometer Integrations
Customer Thermometer integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Customer Thermometer
Overall Risk Meter
Top Failure Risks for Customer Thermometer
Customer Thermometer Ltd Profile
Company Name
Customer Thermometer Ltd
Company Website
//customerthermometer.comHQ Location
Old Chapel, Witney, OXON OX18 2PB, GB
Employees
1-10
Social
Financials
PRIVATE
