Simplesat Overview

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.

Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Simplesat solved their Customer Feedback Management needs. Cuspera uses 2086 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Simplesat.

Other priorities:

  • Improve Efficiency
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Simplesat.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with E-Mail

4.95/5

Read Reviews (438)

"...Its an excellent survey tool, we are getting customer feedback's on email which helps us to resolve customer issues spontaneously via email...."
Measuring CSAT

4.96/5

Read Reviews (194)

"...The reason we chose Simplesat was because it not only had the CSAT component, but the all important Net Promoter score as well...."
measuring net promoter score

4.94/5

Read Reviews (72)

"...Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email...."
Engaging Conversational Surveys with E-Mail

4.81/5

Read Reviews (47)

"...Simplesat s automated follow-up feature gives you the chance to send email reminders to customers who haven t taken action yet, thus improving response rates. ..." Simplesat
engaging and following up

4.72/5

Read Reviews (33)

"...So inject some empathy in your customer service efforts as you engage with them quickly and attentively...."
Helpdesk Management with E-Mail

4.95/5

Read Reviews (39)

"...Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, or any other helpdesk (or email signature)...." Customer Satisfaction Survey Tool, CSAT & NPS Feedback For ConnectWise, Autotask, Zendesk
PEER EXPERIENCES
Collecting Feedback with E-Mail

4.95/5

Read Reviews (438)

"...Its an excellent survey tool, we are getting customer feedback's on email which helps us to resolve customer issues spontaneously via email...." Peer review by Ethan Z., E-Marketer and Sales
Measuring CSAT

4.95/5

Read Reviews (194)

measuring net promoter score

4.95/5

Read Reviews (72)

Engaging Conversational Surveys with E-Mail

4.81/5

Read Reviews (47)

"...Simplesat s automated follow-up feature gives you the chance to send email reminders to customers who haven t taken action yet, thus improving response rates. ..." Simplesat
engaging and following up

4.81/5

Read Reviews (33)

Helpdesk Management with E-Mail

4.95/5

Read Reviews (39)

"...Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, or any other helpdesk (or email signature)...." Customer Satisfaction Survey Tool, CSAT & NPS Feedback For ConnectWise, Autotask, Zendesk

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2086 insights from peers and experts to help you assess how these Simplesat use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Blake Freeman

Support Lead

Rise Vision

Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman

Joshua Peskay

VP

RoundTable Technology

Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay

Sandra Negrea

Customer Engagement Manager

Adore Me

Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea
CUSTOMERS TESTIMONIALS

Blake Freeman

Support Lead

Rise Vision

Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman

Joshua Peskay

VP

RoundTable Technology

Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay

Sandra Negrea

Customer Engagement Manager

Adore Me

Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea

Case Studies

COMPANY CASE STUDIES
Case Study Business France

How Business France Able to act decisively on the insights they gathered

Read More
Case Study Paradox

How to create loyal customers out of business slip-ups

Read More
Case Study Zendesk

3 Key Takeaways about Customer Satisfaction from the Zendesk Customer

Read More

Popular Business Setting

for Simplesat

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Simplesat to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Simplesat

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.72/5

Read Reviews (311)
Ticketing

4.64/5

Read Reviews (81)
Alerts: popups & Notifications

4.53/5

Read Reviews (44)
Dashboard

4.28/5

Read Reviews (39)
Widgets

4.16/5

Read Reviews (20)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.72/5

Read Reviews (311)
Ticketing

4.64/5

Read Reviews (81)
Alerts: popups & Notifications

4.53/5

Read Reviews (44)
Dashboard

4.28/5

Read Reviews (39)
Widgets

4.16/5

Read Reviews (20)

IT and Other Capabilities

for Simplesat

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.32/5

Read Reviews (88)
Data Import

4.32/5

Read Reviews (143)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.32/5

Read Reviews (88)
Data Import

4.32/5

Read Reviews (143)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.84/5

Read Reviews (36)
24/7 Support

4.60/5

Read Reviews (320)
Chat Support

4.57/5

Read Reviews (17)
Phone Support

4.01/5

Read Reviews (17)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.84/5

Read Reviews (36)
24/7 Support

4.60/5

Read Reviews (320)
Chat Support

4.57/5

Read Reviews (17)
Phone Support

4.01/5

Read Reviews (17)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (39)
Custom Reports

4.21/5

Read Reviews (130)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (39)
Custom Reports

4.21/5

Read Reviews (130)

Software Failure Risk Guidance

?

for Simplesat

Overall Risk Meter

Low Medium High

Top Failure Risks for Simplesat

Vendor Profile Details

Company Name

Simplesat

Company Website

https://www.simplesat.io/

HQ Location

113 Cherry Street, Seattle, Washington 98104, US

Employees

11-50

Social

Financials

Private