Simplesat Overview

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.

Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Simplesat solved their Customer Feedback Management needs. Cuspera uses 2086 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Simplesat.

Other priorities:

  • Improve Efficiency
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Simplesat.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with E-Mail

4.95/5

Read Reviews (438)

"...There is a wordpress feature on simple sat that allows us to post the customers feedback directly on our website and there inviting in more customers...."
Measuring CSAT

4.96/5

Read Reviews (194)

"...A Customer Satisfaction (CSAT) survey is a short, easy way to ask your customers about their recent experience. ..."
measuring net promoter score

4.94/5

Read Reviews (72)

"...Upload your customer list to set recurring NPS email surveys on autopilot...."
Engaging Conversational Surveys with E-Mail

4.81/5

Read Reviews (47)

"...It allows us to send follow-up emails to customers who have just opened and closed a ticket with our helpdesk...." Customers
engaging and following up

4.72/5

Read Reviews (33)

"...In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing. ...."
Helpdesk Management with E-Mail

4.95/5

Read Reviews (39)

"...The support from Cory and the team has been excellent and the information provided from Simplesat is invaluable to the help desk and managers...."
PEER EXPERIENCES
Collecting Feedback with E-Mail

4.95/5

Read Reviews (438)

"...There is a wordpress feature on simple sat that allows us to post the customers feedback directly on our website and there inviting in more customers...." Peer review by Purity O, Administrator
Measuring CSAT

4.95/5

Read Reviews (194)

measuring net promoter score

4.95/5

Read Reviews (72)

Engaging Conversational Surveys with E-Mail

4.81/5

Read Reviews (47)

"...It allows us to send follow-up emails to customers who have just opened and closed a ticket with our helpdesk...." Customers
engaging and following up

4.81/5

Read Reviews (33)

Helpdesk Management with E-Mail

4.95/5

Read Reviews (39)

"...The support from Cory and the team has been excellent and the information provided from Simplesat is invaluable to the help desk and managers...." Testimonial by Ben Marchant

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2086 insights from peers and experts to help you assess how these Simplesat use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Kenny Rounds

CEO

Braver Technology Solutions

Simplesat is one of our favorite vendors. We migrated over from a previous platform and we could not be any happier. Our client response rate is extremely high and accurate. Testimonial By Kenny Rounds

Sandra Negrea

Customer Engagement Manager

Adore Me

Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea

Blake Freeman

Support Lead

Rise Vision

Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman
CUSTOMERS TESTIMONIALS

Kenny Rounds

CEO

Braver Technology Solutions

Simplesat is one of our favorite vendors. We migrated over from a previous platform and we could not be any happier. Our client response rate is extremely high and accurate. Testimonial By Kenny Rounds

Sandra Negrea

Customer Engagement Manager

Adore Me

Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea

Blake Freeman

Support Lead

Rise Vision

Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman

Case Studies

COMPANY CASE STUDIES
Case Study Paradox

How to create loyal customers out of business slip-ups

Read More
Case Study Business France

How Business France Able to act decisively on the insights they gathered

Read More
Case Study Zendesk

3 Key Takeaways about Customer Satisfaction from the Zendesk Customer

Read More

Frequently Asked Questions(FAQ)

for Simplesat

What is Simplesat?

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

What is Simplesat used for?

Simplesat is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Simplesat?

Embedded survey forms, Ticketing and Alerts: popups & Notifications are some of the top features of Simplesat.

Who uses Simplesat?

Simplesat is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are Simplesat alternatives?

SmileBack, YetPulse, CustomerSure and Nicereply are popular alternatives for Simplesat.

Where is Simplesat located?

Simplesat is headquartered at 113 Cherry Street, Seattle, Washington 98104, US.

Popular Business Setting

for Simplesat

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Simplesat to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Simplesat

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.72/5

Read Reviews (311)
Ticketing

4.64/5

Read Reviews (81)
Alerts: popups & Notifications

4.53/5

Read Reviews (44)
Dashboard

4.28/5

Read Reviews (39)
Widgets

4.16/5

Read Reviews (20)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.72/5

Read Reviews (311)
Ticketing

4.64/5

Read Reviews (81)
Alerts: popups & Notifications

4.53/5

Read Reviews (44)
Dashboard

4.28/5

Read Reviews (39)
Widgets

4.16/5

Read Reviews (20)

IT and Other Capabilities

for Simplesat

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.32/5

Read Reviews (88)
Data Import

4.32/5

Read Reviews (143)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.32/5

Read Reviews (88)
Data Import

4.32/5

Read Reviews (143)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.84/5

Read Reviews (36)
24/7 Support

4.60/5

Read Reviews (320)
Chat Support

4.57/5

Read Reviews (17)
Phone Support

4.01/5

Read Reviews (17)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.84/5

Read Reviews (36)
24/7 Support

4.60/5

Read Reviews (320)
Chat Support

4.57/5

Read Reviews (17)
Phone Support

4.01/5

Read Reviews (17)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (39)
Custom Reports

4.21/5

Read Reviews (130)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (39)
Custom Reports

4.21/5

Read Reviews (130)

Software Failure Risk Guidance

?

for Simplesat

Overall Risk Meter

Low Medium High

Top Failure Risks for Simplesat

Vendor Profile Details

Company Name

Simplesat

Company Website

https://www.simplesat.io/

HQ Location

113 Cherry Street, Seattle, Washington 98104, US

Employees

11-50

Social

Financials

Private