Simplesat Overview
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Simplesat solved their Customer Feedback Management needs. Cuspera uses 2086 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Simplesat.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Simplesat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with E-Mail |
4.95/5 ★ |
"...Its an excellent survey tool, we are getting customer feedback's on email which helps us to resolve customer issues spontaneously via email...." Peer review by Ethan Z., E-Marketer and Sales |
| Measuring CSAT |
4.96/5 ★ |
"...The reason we chose Simplesat was because it not only had the CSAT component, but the all important Net Promoter score as well...." Peer review by Jim S, Founder & CEO |
| measuring net promoter score |
4.94/5 ★ |
"...Users can embed CSAT surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email...." Peer review |
| Engaging Conversational Surveys with E-Mail |
4.81/5 ★ |
"...Simplesat s automated follow-up feature gives you the chance to send email reminders to customers who haven t taken action yet, thus improving response rates. ..." Simplesat |
| engaging and following up |
4.72/5 ★ |
"...So inject some empathy in your customer service efforts as you engage with them quickly and attentively...." Case Study Paradox |
| Helpdesk Management with E-Mail |
4.95/5 ★ |
"...Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, or any other helpdesk (or email signature)...." Customer Satisfaction Survey Tool, CSAT & NPS Feedback For ConnectWise, Autotask, Zendesk |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with E-Mail |
4.95/5 ★ |
"...Its an excellent survey tool, we are getting customer feedback's on email which helps us to resolve customer issues spontaneously via email...." Peer review by Ethan Z., E-Marketer and Sales |
|
| Measuring CSAT |
4.95/5 ★ |
| measuring net promoter score |
4.95/5 ★ |
| Engaging Conversational Surveys with E-Mail |
4.81/5 ★ |
"...Simplesat s automated follow-up feature gives you the chance to send email reminders to customers who haven t taken action yet, thus improving response rates. ..." Simplesat |
|
| engaging and following up |
4.81/5 ★ |
| Helpdesk Management with E-Mail |
4.95/5 ★ |
"...Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, or any other helpdesk (or email signature)...." Customer Satisfaction Survey Tool, CSAT & NPS Feedback For ConnectWise, Autotask, Zendesk |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2086 insights from peers and experts to help you assess how these Simplesat use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman |
|
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay |
|
Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Blake Freeman Support Lead Rise Vision |
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman |
|
Joshua Peskay VP RoundTable Technology |
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay |
|
Sandra Negrea Customer Engagement Manager Adore Me |
Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Business FranceRead More |
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Case Study ParadoxRead More |
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Case Study ZendeskRead More |
Popular Business Setting
for Simplesat
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Simplesat to Improve customer satisfaction and Acquire customers
Simplesat Alternatives
Peer and Expert Opinion on Features
for Simplesat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (311) |
| Ticketing | Read Reviews (81) |
| Alerts: popups & Notifications | Read Reviews (44) |
| Dashboard | Read Reviews (39) |
| Widgets | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (311) |
| Ticketing | Read Reviews (81) |
| Alerts: popups & Notifications | Read Reviews (44) |
| Dashboard | Read Reviews (39) |
| Widgets | Read Reviews (20) |
IT and Other Capabilities
for Simplesat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (88) |
| Data Import | Read Reviews (143) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (88) |
| Data Import | Read Reviews (143) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (36) |
| 24/7 Support | Read Reviews (320) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (36) |
| 24/7 Support | Read Reviews (320) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (130) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (130) |
Software Failure Risk Guidance
?for Simplesat
Overall Risk Meter
Top Failure Risks for Simplesat
Vendor Profile Details
Company Name
Simplesat
Company Website
https://www.simplesat.io/HQ Location
113 Cherry Street, Seattle, Washington 98104, US
Employees
11-50
Social
Financials
Private
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