Simplesat Overview
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Simplesat solved their Customer Feedback Management needs. Cuspera uses 2086 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Simplesat.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Simplesat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with E-Mail |
4.95/5 ★ |
"...We wanted to implement a CSAT survey at the bottom of our support emails and track those responses in Zendesk...." Testimonial by Caroline B |
| Measuring CSAT |
4.96/5 ★ |
|
| measuring net promoter score |
4.94/5 ★ |
|
| Engaging Conversational Surveys with E-Mail |
4.81/5 ★ |
"...So inject some empathy in your customer service efforts as you engage with them quickly and attentively...." Case Study Paradox |
| engaging and following up |
4.72/5 ★ |
|
| Helpdesk Management with E-Mail |
4.95/5 ★ |
"...Simplesat surveys can integrate with just about any helpdesk, CRM, or email service provider...." Simplesat |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with E-Mail |
4.95/5 ★ |
"...We wanted to implement a CSAT survey at the bottom of our support emails and track those responses in Zendesk...." Testimonial by Caroline B |
|
| Measuring CSAT |
4.95/5 ★ |
| measuring net promoter score |
4.95/5 ★ |
| Engaging Conversational Surveys with E-Mail |
4.81/5 ★ |
"...So inject some empathy in your customer service efforts as you engage with them quickly and attentively...." Case Study Paradox |
|
| engaging and following up |
4.81/5 ★ |
| Helpdesk Management with E-Mail |
4.95/5 ★ |
"...Simplesat surveys can integrate with just about any helpdesk, CRM, or email service provider...." Simplesat |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2086 insights from peers and experts to help you assess how these Simplesat use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Simplesat, we’ve become more transparent as a team, improving internal communication about what makes customers happy and what tactics are resonating best. Testimonial By Jeff Dettloff |
|
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay |
|
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeff Dettloff President Providence Consultings |
With Simplesat, we’ve become more transparent as a team, improving internal communication about what makes customers happy and what tactics are resonating best. Testimonial By Jeff Dettloff |
|
Joshua Peskay VP RoundTable Technology |
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay |
|
Blake Freeman Support Lead Rise Vision |
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ParadoxRead More |
|
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Case Study Business FranceRead More |
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Case Study ZendeskRead More |
Popular Business Setting
for Simplesat
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Simplesat to Improve customer satisfaction and Acquire customers
Simplesat Alternatives
Peer and Expert Opinion on Features
for Simplesat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (311) |
| Ticketing | Read Reviews (81) |
| Alerts: popups & Notifications | Read Reviews (44) |
| Dashboard | Read Reviews (39) |
| Widgets | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (311) |
| Ticketing | Read Reviews (81) |
| Alerts: popups & Notifications | Read Reviews (44) |
| Dashboard | Read Reviews (39) |
| Widgets | Read Reviews (20) |
IT and Other Capabilities
for Simplesat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (88) |
| Data Import | Read Reviews (143) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (88) |
| Data Import | Read Reviews (143) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (36) |
| 24/7 Support | Read Reviews (320) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (36) |
| 24/7 Support | Read Reviews (320) |
| Chat Support | Read Reviews (17) |
| Phone Support | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (130) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (130) |
Software Failure Risk Guidance
?for Simplesat
Overall Risk Meter
Top Failure Risks for Simplesat
Vendor Profile Details
Company Name
Simplesat
Company Website
https://www.simplesat.io/HQ Location
113 Cherry Street, Seattle, Washington 98104, US
Employees
11-50
Social
Financials
Private
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