Simplesat Overview

Simplesat transforms customer feedback into actionable insights, enhancing service delivery for MSPs and service-focused professionals. Its one-click CSAT and NPS surveys integrate seamlessly with platforms like ConnectWise, Autotask, and Zendesk, enabling businesses to gather and act on feedback efficiently. Over 1,000 businesses leverage Simplesat to refine customer interactions and drive satisfaction. A unique feature is its effortless integration with existing tech stacks, ensuring minimal disruption and maximum insight. This tool empowers businesses to understand customer needs better, leading to improved service strategies and enhanced client relationships.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Simplesat.

Other use cases:

  • Sending & Publishing Communications
  • Rating And Review Management
  • Digital Signature
  • Tracking & Monitoring Communications
  • Generation Of New Leads
  • Customise Loyalty Program
  • Review Customer Feedback
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Simplesat.

Other priorities:

  • Improve Efficiency
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Establish Thought Leadership
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Simplesat Use-Cases and Business Priorities: Customer Satisfaction Data

Simplesat works with different mediums / channels such as E-Mail. and Website.

Simplesat's features include Embedded Survey Forms, Ticketing, Alerts: Popups & Notifications, etc. and Simplesat support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Simplesat analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Simplesat, we’ve become more transparent as a team, improving internal communication about what makes customers happy and what tactics are resonating best." - Jeff Dettloff

Simplesat, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.

Popular Business Setting

for Simplesat

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Simplesat is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

Simplesat Customer wins, Customer success stories, Case studies

What makes Simplesat ideal for Collecting Feedback?

Why is Simplesat the best choice for Engaging Conversational Surveys?

How can Simplesat optimize your Helpdesk Management Workflow?

How does Simplesat facilitate Sending & Publishing Communications?

What makes Simplesat ideal for Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Simplesat solved their Customer Feedback Management needs. Cuspera uses 2086 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Simplesat testimonial

Jeff Dettloff

President

Providence Consultings
With Simplesat, we’ve become more transparent as a team, improving internal communication about what makes customers happy and what tactics are resonating best. Testimonial By Jeff Dettloff
Simplesat testimonial

Blake Freeman

Support Lead

Rise Vision
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman
Simplesat testimonial

Sandra Negrea

Customer Engagement Manager

Adore Me
Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea
CUSTOMERS TESTIMONIALS
Simplesat testimonial

Jeff Dettloff

President

Providence Consultings
With Simplesat, we’ve become more transparent as a team, improving internal communication about what makes customers happy and what tactics are resonating best. Testimonial By Jeff Dettloff
Simplesat testimonial

Blake Freeman

Support Lead

Rise Vision
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman
Simplesat testimonial

Sandra Negrea

Customer Engagement Manager

Adore Me
Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea
 

Delighted sunsetting A comprehensive guide to customer feedback tool replacement

Simplesat is offering a seamless migration path for Delighted users as Delighted sunsets its customer feedback tool by June 2026. Simplesat provides a comprehensive guide and support for transitionin...g, ensuring continuity of feedback data and operations. The platform offers customizable surveys, built-in automations, and AI-powered feedback analysis, making it an attractive alternative for teams seeking to maintain their customer feedback programs.

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Aceable - Education

Simplesat helped Aceable improve their student experience with flexible CES surveys. Aceable needed a tool that allowed custom questions, brand styling, and easy integration with Zendesk. Simplesat o...ffered quick setup and simple pricing. The CX team used survey data to analyze agent performance and personalize service. Aceable scaled up without losing quality and recommends Simplesat for survey needs.

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Integration Technologies - Information Technology And Services

Simplesat helped Integration Technologies automate customer feedback surveys. Before, they used Survey Monkey, which required manual work and lacked integration with ConnectWise. With Simplesat, they... set up automated NPS and CSAT surveys, synced contacts, and published real-time testimonials on their website. The team saved time, improved service quality, and increased website conversions. Staff now see real-time feedback, boosting team enthusiasm and performance.

Read on →

ITC Service Ltd - Information Technology And Services

Simplesat helped ITC Service Ltd, a UK-based managed service provider, improve customer feedback and communication. ITC struggled to keep service quality high as they grew to 45 staff and 400 custome...rs. Simplesat offered easy setup, instant feedback processing, and integrations with tools like HubSpot and Autotask. ITC used Simplesat to respond quickly to negative feedback and automate positive review requests. This led to better client communication and improved their online reputation.

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Business France - Government Administration

Simplesat helped Business France boost their CSAT survey response rate from 0.01% to 23%. The IT department struggled with low feedback and a slow, hard-to-integrate in-house ITSM tool. Simplesat off...ered quick setup, easy integration, and a one-click survey. The team now acts on real-time feedback, improving IT support and team motivation. User satisfaction rose to 95%, surpassing their 90% goal.

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Sport Alliance - Information Technology And Services

Simplesat helped Sport Alliance, a leader in digital sport and fitness solutions, boost their customer feedback response rates. Sport Alliance faced issues with limited survey options, manual data pr...ocessing, and GDPR compliance. Simplesat provided customizable surveys, automated reporting, and flexible integrations with Zendesk and Slack. The support team helped ensure GDPR compliance by anonymizing internal reports. As a result, Sport Alliance increased monthly survey responses from 150 to 700-900, improving customer insights and agent motivation.

Read on →

How Simplesat integrates with Halo Service Desk

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Frequently Asked Questions(FAQ)

for Simplesat

What is Simplesat?

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.

Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.

What is Simplesat used for?

Simplesat is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Simplesat?

Embedded survey forms, Ticketing and Alerts: popups & Notifications are some of the top features of Simplesat.

Who uses Simplesat?

Simplesat is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are Simplesat alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Simplesat.

Where is Simplesat located?

Simplesat is headquartered at 113 Cherry Street, Seattle, Washington 98104, US.
lightning

Peers used Simplesat for Collecting feedback and Engaging conversational surveys

Simplesat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.54/5 ★

Read Reviews (39)
Custom Reports

4.21/5 ★

Read Reviews (130)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.54/5 ★

Read Reviews (39)
Custom Reports

4.21/5 ★

Read Reviews (130)

Software Failure Risk Guidance

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for Simplesat

Overall Risk Meter

Low Medium High

Top Failure Risks for Simplesat

Simplesat News

Product

Tighten security, control survey timing, and streamline collaboration - Simplesat

Simplesat has introduced new features to enhance security, survey timing, and collaboration. The updates include login method enforcement for improved security, survey expiration dates to maintain data accuracy, and a default time zone setting for global team synchronization. These features aim to streamline operations and ensure consistent data management across workspaces.

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Product

Simplesat is now officially SOC 2 compliant!

Simplesat has achieved SOC 2 compliance, enhancing its product offerings for customer feedback management with numerous integrations and solutions for various industries.

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Simplesat Profile

Company Name

Simplesat

Company Website

https://www.simplesat.io/

HQ Location

113 Cherry Street, Seattle, Washington 98104, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE