Simplesat Overview
Simplesat transforms customer feedback into actionable insights, enhancing service delivery for MSPs and service-focused professionals. Its one-click CSAT and NPS surveys integrate seamlessly with platforms like ConnectWise, Autotask, and Zendesk, enabling businesses to gather and act on feedback efficiently. Over 1,000 businesses leverage Simplesat to refine customer interactions and drive satisfaction. A unique feature is its effortless integration with existing tech stacks, ensuring minimal disruption and maximum insight. This tool empowers businesses to understand customer needs better, leading to improved service strategies and enhanced client relationships.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Simplesat.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Simplesat.
Simplesat Use-Cases and Business Priorities: Customer Satisfaction Data
Simplesat works with different mediums / channels such as E-Mail. and Website.
Simplesat's features include Embedded Survey Forms, Ticketing, Alerts: Popups & Notifications, etc. and Simplesat support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Simplesat analytics capabilities include Analytics, and Custom Reports.
Reviews
"With Simplesat, we’ve become more transparent as a team, improving internal communication about what makes customers happy and what tactics are resonating best." - Jeff Dettloff
Peer review evidence (same sources as the product rating summary)
"...Since it is so easy to use we are getting a lot faster return on customer feedback...." Peer review by Verified Reviewer, Computer & Network Security
"...It allows us to send follow-up emails to customers who have just opened and closed a ticket with our helpdesk...." Peer review by Administrator
"...Simplesat makes this easy though intuitive one-click surveys you can embed in Zendesk or any helpdesk...." Case Study Zendesk
Simplesat, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Simplesat offers easy-to-use, one-click CSAT and NPS surveys for MSPs and service professionals. It supports integrations with ConnectWise, Autotask, Zendesk, and more.
Popular Business Setting
for Simplesat
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
Simplesat is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.
Simplesat Customer wins, Customer success stories, Case studies
What benefits does Simplesat offer for Collecting Feedback?
What Are the key features of Simplesat for Engaging Conversational Surveys?
How can Simplesat enhance your Helpdesk Management process?
How does Simplesat address your Sending & Publishing Communications Challenges?
How can Simplesat enhance your Rating And Review Management process?
11 buyers and buying teams have used Cuspera to assess how well Simplesat solved their Customer Feedback Management needs. Cuspera uses 2086 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Simplesat, we’ve become more transparent as a team, improving internal communication about what makes customers happy and what tactics are resonating best. Testimonial By Jeff Dettloff |
|
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman |
|
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jeff Dettloff President Providence Consultings |
With Simplesat, we’ve become more transparent as a team, improving internal communication about what makes customers happy and what tactics are resonating best. Testimonial By Jeff Dettloff |
|
Blake Freeman Support Lead Rise Vision |
Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman |
|
Joshua Peskay VP RoundTable Technology |
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay |
How Simplesat integrates with Halo Service Desk
Frequently Asked Questions (FAQ)
What buyers ask before choosing Simplesat
What is Simplesat?
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
What is Simplesat used for?
What are the top features of Simplesat?
Who uses Simplesat?
What are Simplesat alternatives?
Where is Simplesat located?
Peers used Simplesat for Collecting feedback and Engaging conversational surveys
Simplesat Competitors
Simplesat Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (130) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (130) |
Simplesat Integrations
Simplesat integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Simplesat
Software Failure Risk Guidance
?for Simplesat
Overall Risk Meter
Top Failure Risks for Simplesat
Simplesat News
Simplesat opens express migration for Delighted users ahead of June 30 ...
Simplesat has launched an express migration program for Delighted users, whose service will shut down on June 30, 2026. The program offers a seamless transition, including data import, survey recreation, and integration setup, at no cost. Simplesat also covers remaining Delighted contract months for annual plan sign-ups. The platform offers AI-driven feedback summaries and integrations with Zendesk, Gladly, Gorgias, and Salesforce.
Cleaner customer data Stripe sync, bulk delete customers, and more
Simplesat has introduced new features to enhance customer data management and survey delivery. The Stripe sync feature allows automatic customer data integration, ensuring up-to-date contact lists for NPS and CSAT surveys. Additionally, a bulk delete option simplifies data cleanup, and a new n8n node enables no-code automation for survey workflows. These updates aim to streamline feedback processes and improve data accuracy.
Tighten security, control survey timing, and streamline collaboration - Simplesat
Simplesat has introduced new features to enhance security, survey timing, and collaboration. The updates include login method enforcement for improved security, survey expiration dates to maintain data accuracy, and a default time zone setting for global team synchronization. These features aim to streamline operations and ensure consistent data management across workspaces.
Simplesat is now officially SOC 2 compliant!
Simplesat has achieved SOC 2 compliance, enhancing its product offerings for customer feedback management with numerous integrations and solutions for various industries.
Simplesat Profile
Company Name
Simplesat
Company Website
https://www.simplesat.io/HQ Location
113 Cherry Street, Seattle, Washington 98104, US
Employees
11-50
Social
Financials
PRIVATE
