About Simplesat

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.

Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Simplesat solves your Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Simplesat.

Other priorities:

  • Improve Efficiency
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Communication Management , Engaging Conversational Surveys , as the business use cases that they have been most satisfied while using Simplesat.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with E-Mail

4.95/5

Read Reviews (438)

"...Multi-scale CSAT surveys are easy to embed in email signatures or directly in your helpdesk closed ticket notification emails...." Peer review from Simplesat
Measuring CSAT

4.95/5

Read Reviews (194)

measuring net promoter score

4.95/5

Read Reviews (72)

Communication Management with Website and E-Mail

4.94/5

Read Reviews (48)

"...Plus, the good reviews get published to our website showing off our great service to prospective customers...." Peer review by J.R. K., Customer Success Rep, Computer Software
sending & publishing communications

4.94/5

Read Reviews (37)

tracking & monitoring communications

4.94/5

Read Reviews (11)

Engaging Conversational Surveys with E-Mail

4.81/5

Read Reviews (47)

"...It allows us to send follow-up emails to customers who have just opened and closed a ticket with our helpdesk...." Peer review by Administrator
engaging and following up

4.81/5

Read Reviews (33)

PEER EXPERIENCES
Collecting Feedback with E-Mail

4.95/5

Read Reviews (438)

"...Multi-scale CSAT surveys are easy to embed in email signatures or directly in your helpdesk closed ticket notification emails...." Peer review from Simplesat
Measuring CSAT

4.95/5

Read Reviews (194)

measuring net promoter score

4.95/5

Read Reviews (72)

Communication Management with Website and E-Mail

4.94/5

Read Reviews (48)

"...Plus, the good reviews get published to our website showing off our great service to prospective customers...." Peer review by J.R. K., Customer Success Rep, Computer Software
sending & publishing communications

4.94/5

Read Reviews (37)

tracking & monitoring communications

4.94/5

Read Reviews (11)

Engaging Conversational Surveys with E-Mail

4.81/5

Read Reviews (47)

"...It allows us to send follow-up emails to customers who have just opened and closed a ticket with our helpdesk...." Peer review by Administrator
engaging and following up

4.81/5

Read Reviews (33)

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2086 insights from peers and experts to help you assess how these Simplesat use cases fit your Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Joshua Peskay

VP

RoundTable Technology

Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay

Blake Freeman

Support Lead

Rise Vision

Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman

Kenny Rounds

CEO

Braver Technology Solutions

Simplesat is one of our favorite vendors. We migrated over from a previous platform and we could not be any happier. Our client response rate is extremely high and accurate. Testimonial By Kenny Rounds
CUSTOMERS TESTIMONIALS

Joshua Peskay

VP

RoundTable Technology

Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay

Blake Freeman

Support Lead

Rise Vision

Simplesat walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. Testimonial By Blake Freeman

Kenny Rounds

CEO

Braver Technology Solutions

Simplesat is one of our favorite vendors. We migrated over from a previous platform and we could not be any happier. Our client response rate is extremely high and accurate. Testimonial By Kenny Rounds

Case Studies

COMPANY CASE STUDIES
Case Study Paradox

How to create loyal customers out of business slip-ups

Read More
Case Study Zendesk

3 Key Takeaways about Customer Satisfaction from the Zendesk Customer

Read More
Case Study Business France

How Business France Able to act decisively on the insights they gathered

Read More

Popular Business Setting

for Simplesat

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Simplesat to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Simplesat

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.72/5

Read Reviews (311)
Ticketing

4.64/5

Read Reviews (81)
Alerts: popups & Notifications

4.53/5

Read Reviews (44)
Dashboard

4.28/5

Read Reviews (39)
Widgets

4.16/5

Read Reviews (20)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.72/5

Read Reviews (311)
Ticketing

4.64/5

Read Reviews (81)
Alerts: popups & Notifications

4.53/5

Read Reviews (44)
Dashboard

4.28/5

Read Reviews (39)
Widgets

4.16/5

Read Reviews (20)

IT and Other Capabilities

for Simplesat

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.32/5

Read Reviews (88)
Data Import

4.32/5

Read Reviews (143)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.32/5

Read Reviews (88)
Data Import

4.32/5

Read Reviews (143)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.84/5

Read Reviews (36)
24/7 Support

4.60/5

Read Reviews (320)
Chat Support

4.57/5

Read Reviews (17)
Phone Support

4.01/5

Read Reviews (17)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.84/5

Read Reviews (36)
24/7 Support

4.60/5

Read Reviews (320)
Chat Support

4.57/5

Read Reviews (17)
Phone Support

4.01/5

Read Reviews (17)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (39)
Custom Reports

4.21/5

Read Reviews (130)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (39)
Custom Reports

4.21/5

Read Reviews (130)

Failure Risk Guidance Security Report

?

for Simplesat

Overall Risk Meter

Low Medium High

Top Failure Risks for Simplesat

Vendor Profile Details

Company Name

Simplesat

Company Website

https://www.simplesat.io/

HQ Location

113 Cherry Street, Seattle, Washington 98104, US

Employees

11-50

Social

Financials

Private