TeamViewer Overview

TeamViewer offers secure, efficient, and easy-to-use remote connectivity features. Complete remote access and control are provided for optimal user experiences.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Conference Call Management, as the business use cases that they have been most satisfied with while using TeamViewer.

Other use cases:

  • Event Onboarding
  • Sales Document Management
  • Communication Management
  • Attendee Engagement
  • Meeting Management
  • Content Sharing
  • Call Recording
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using TeamViewer.

Other priorities:

  • Attract More Attendees
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Reach Global Target Audience
  • Improve Event ROI
  • Grow Business
  • Improve Consistency
  • Improve Visibility
  • Establish Thought Leadership
  • Scale Best Practices
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TeamViewer Use-Cases and Business Priorities: Customer Satisfaction Data

TeamViewer works with different mediums / channels such as Offline. Video. Events etc.

TeamViewer's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and TeamViewer support capabilities include Chat Support, Email Support, Phone Support, etc. also TeamViewer analytics capabilities include Custom Reports, and Analytics.

Reviews

"TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more." - Corbin Davenport

Peer review evidence (same sources as the product rating summary)

"...TeamViewer provides a reliable secure connection to screen share, host online meetings, and control pc from remote locations...." Peer review by SarahGeorge Durham
"...We initially purchased TeamViewer for remote assistance for Help Desk users and remote server administration...." Peer review by Mike Robinson, Internet Director / UNIX Administrator, Marietta College
"...I can schedule meetings, configure conference calls and send all relevant information to my participants in advance...." Peer review by Ralph Vanore, Graphics Designer & Web Developer, HYTORC Division UNEX Corporation

TeamViewer, Lokalise, Miro, Troop Messenger, Sentry, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for TeamViewer

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

TeamViewer is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

TeamViewer Customer wins, Customer success stories, Case studies

What solutions does TeamViewer provide for Collaboration?

What solutions does TeamViewer provide for Helpdesk Management?

Why is TeamViewer the best choice for Conference Call Management?

How can TeamViewer enhance your Event Onboarding process?

How does TeamViewer address your Sales Document Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well TeamViewer solved their Collaboration and Productivity needs. Cuspera uses 23485 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Corbin Davenport

Android Police

TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet

I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch

TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Corbin Davenport

Android Police

TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet

I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch

TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
 

ServiceNow

EQS-News: TeamViewer Q2 2026: DEX turnaround and TeamViewer ONE ...

TeamViewer reported Q2 2026 results, highlighting a turnaround in its DEX business and rapid adoption of the TeamViewer ONE platform. The company reaffirmed its full-year guidance, supported by a str...ategic partnership with ServiceNow to integrate TeamViewer's DEX and Remote Connectivity solutions with ServiceNow's AI Platform. This partnership aims to enhance autonomous IT operations and expand TeamViewer's reach in the enterprise market.

Read on →
 

TeamViewer Customer Success story: Wensauer Com-Systeme

Wensauer Com-Systeme, a communication technology provider, successfully implemented TeamViewer's remote support solution to enhance customer service and employee flexibility. The software enabled qui...ck problem resolution and expanded their customer base beyond local regions. TeamViewer's ease of use and reliability have made it a core component of Wensauer's service offerings, especially during the COVID-19 pandemic.

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TeamViewer Customer Success story: SRF

SRF Limited, a chemicals corporation, implemented TeamViewer's AR-based Frontline solution to enhance remote support across its manufacturing plants. This led to a 50% reduction in machine downtime, ...increased productivity, and improved customer and employee satisfaction. The solution enabled remote troubleshooting and training, significantly cutting travel costs and strengthening SRF's supply chain resilience.

Read on →

teamtechnik Group - Manufacturing - Medium

Stuttgart, Germany

TeamViewer helps teamtechnik Group reduce machine downtime for its global customers. The company uses TeamViewer Tensor and Frontline for remote support, augmented reality troubleshooting, and intern...al IT maintenance. This digital approach cuts travel time and costs, speeds up repairs, and boosts customer satisfaction. Security features like conditional access and SSO protect sensitive systems. TeamViewer also streamlines system testing and documentation for teamtechnik engineers.

PBSF (Protecting Brains and Saving Futures) - Hospital & Health Care - Small

São Paulo, Brazil

TeamViewer Tensor helped PBSF deliver over 1 million hours of neonatal brain monitoring in Brazil. PBSF used remote access to reach 20,000+ newborns in 50 hospitals, cutting neonatal mortality rates.... At Unimed Goiânia, PBSF saved $19.47 million and reduced hospital stays by 18 days. TeamViewer enabled secure, real-time specialist support in remote and urban hospitals. PBSF now leads neonatal innovation and plans global expansion.

M3 Solutions - Hospital & Health Care - Medium

Tokyo, Japan

TeamViewer Tensor helped M3 Solutions manage 25,000 remote healthcare connections each month. The migration enabled 50,000 devices to transition with no manual reconfiguration and little staff traini...ng. Audit log features supported compliance with Japan’s medical guidelines and future two-factor authentication rules. TeamViewer cut customer support response times by 75%, from 2 hours to 30 minutes, and removed travel costs. Multiple departments now use TeamViewer for secure, fast remote support across Japan’s medical sector.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing TeamViewer

What is TeamViewer?

TeamViewer is an application that allows remote control, online meetings, file transfer, desktops sharing and web conferencing between computers. It is designed to keep people and devices connected, allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world.

It controls, manages, monitors, and repairs computers, mobile devices, network machines and more. To help users manage meetings and presentations, TeamViewer supports scheduling tools and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click.

Key features include document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging and more.

What is TeamViewer used for?

TeamViewer is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Collaboration, Helpdesk Management and Conference Call Management .

What are the top features of TeamViewer?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of TeamViewer.

Who uses TeamViewer?

TeamViewer is used by Information Technology And Services, Computer Software and Education among other industries.

What are TeamViewer alternatives?

Lokalise, Miro, Troop Messenger and Sentry are popular alternatives for TeamViewer.

Where is TeamViewer located?

TeamViewer is headquartered at Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE.
lightning

Peers used TeamViewer for collaboration and helpdesk management

TeamViewer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.82/5

Read Reviews (2)
Custom Reports

3.81/5

Read Reviews (569)
Analytics

2.53/5

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.82/5

Read Reviews (2)
Custom Reports

3.81/5

Read Reviews (569)
Analytics

2.53/5

Read Reviews (137)

Software Failure Risk Guidance

?

for TeamViewer

Overall Risk Meter

Low Medium High

Top Failure Risks for TeamViewer

TeamViewer Germany GmbH News

Partnership

ServiceNow (NOW) Teams Up With TeamViewer As Experian Expands AI ...

TeamViewer and ServiceNow have entered a multi-year partnership to enhance autonomous IT operations by integrating TeamViewer's Digital Employee Experience and Remote Connectivity with the ServiceNow AI Platform. This collaboration involves joint product development and capital investment, aiming to strengthen AI-driven workflows in large enterprises.

Awards

TeamViewer Named Best-in-Class in PAC Innovation RADAR for Connected ...

TeamViewer has been recognized as the Best-in-Class vendor in the PAC Innovation RADAR for Digital Platforms for Connected Workers in Europe for the third consecutive year. This accolade highlights TeamViewer's strategic focus on integrating with existing systems and expanding enterprise adoption, particularly in logistics and training sectors.

Product

TeamViewer Germany GmbH News and Press Releases

TeamViewer and ServiceNow have formed a strategic partnership to accelerate autonomous IT processes. This collaboration integrates TeamViewer's digital workplace solutions with ServiceNow's AI Control Tower, enhancing IT operations management through improved automation capabilities.

Awards

TeamViewer Named a Leader in IDC MarketScape: Worldwide Digital ...

TeamViewer has been recognized as a Leader in the IDC MarketScape: Worldwide Digital Employee Experience 2026 Vendor Assessment. This marks TeamViewer's second such recognition within a month, highlighting the strength of its TeamViewer ONE platform. The platform integrates remote connectivity, digital employee experience, and autonomous endpoint management, emphasizing AI and automation for enhanced IT operations.

TeamViewer Germany GmbH Profile

HQ Location

Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE

Employees

501-1000

Social

Financials

M&A