TeamViewer Overview

TeamViewer offers secure, efficient, and easy-to-use remote connectivity features. Complete remote access and control are provided for optimal user experiences.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Conference Call Management, as the business use cases that they have been most satisfied with while using TeamViewer.

Other use cases:

  • Event Onboarding
  • Sales Document Management
  • Communication Management
  • Attendee Engagement
  • Meeting Management
  • Content Sharing
  • Call Recording
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using TeamViewer.

Other priorities:

  • Attract More Attendees
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Reach Global Target Audience
  • Improve Event ROI
  • Grow Business
  • Improve Consistency
  • Improve Visibility
  • Establish Thought Leadership
  • Scale Best Practices
See all business priorities See less business priorities

TeamViewer Use-Cases and Business Priorities: Customer Satisfaction Data

TeamViewer works with different mediums / channels such as Offline. Video. Events etc.

TeamViewer's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and TeamViewer support capabilities include Chat Support, Email Support, Phone Support, etc. also TeamViewer analytics capabilities include Custom Reports, and Analytics.

Reviews

"I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problem...s." - Sandra Vogel

TeamViewer, Lokalise, Miro, Troop Messenger, Sentry, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for TeamViewer

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

TeamViewer is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

TeamViewer Customer wins, Customer success stories, Case studies

How efficiently Does TeamViewer manage your Collaboration?

What solutions does TeamViewer provide for Helpdesk Management?

What benefits does TeamViewer offer for Conference Call Management?

How does TeamViewer facilitate Event Onboarding?

What solutions does TeamViewer provide for Sales Document Management?

11 buyers and buying teams have used Cuspera to assess how well TeamViewer solved their Collaboration and Productivity needs. Cuspera uses 23485 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Sandra Vogel

ZDNet
I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch
TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
TeamViewer testimonial

Corbin Davenport

Android Police
TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Sandra Vogel

ZDNet
I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch
TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
TeamViewer testimonial

Corbin Davenport

Android Police
TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
 

TeamViewer Powers Mercedes-AMG PETRONAS F1 Simulator Operations

TeamViewer's Tensor technology is enhancing the Mercedes-AMG PETRONAS Formula 1 team's simulator operations. This advanced remote access solution allows engineers to monitor and modify simulator devi...ces globally, ensuring high-resolution performance and data security. The integration supports real-time testing and collaborative troubleshooting, crucial for competitive edge in F1 racing.

Read more →

agrantis - Construction & Agriculture

TeamViewer Remote helps agrantis digitalize the agricultural value chain. agrantis uses TeamViewer for remote access, support, and management of customer devices. The international team installs, mai...ntains, and troubleshoots software for agricultural traders and farmers, even in remote areas. TeamViewer’s unattended access lets agrantis set up and fix systems without customer involvement. This reduces business interruptions and supports real-time decision making for customers.

Read more →

Andros - Food & Beverages

TeamViewer Tensor helped Andros unify remote IT support for 5,500 employee devices in ten countries. Andros faced challenges with multiple IT support tools and costly on-site visits. With TeamViewer ...Tensor, the IT team now resolves incidents faster and manages devices remotely, regardless of location or device type. The platform's single sign-on and end-to-end encryption improved security. Andros benefits from a more efficient, secure, and centralized IT support system.

Read more →

BOBST - Manufacturing

TeamViewer helped BOBST solve 80% of electrical issues with remote assistance. BOBST used TeamViewer’s augmented reality-based solution to connect support specialists, field technicians, and customer...s worldwide. This reduced machine downtime and cut travel costs for technicians. Features like instant voice transcription and AR-based annotation improved communication. The solution increased customer satisfaction, sustainability, and efficiency for BOBST’s global network.

Read more →

Cimbali Group - Manufacturing

TeamViewer Tensor helped Cimbali Group cut technician travel costs and boost efficiency. Cimbali Group faced long machine downtimes and high travel costs due to a global customer base. They chose Tea...mViewer for secure, remote troubleshooting of their coffee machines. Now, technicians can access machines remotely and fix issues faster. This reduces downtime and helps customers avoid lost business. Cimbali Group is also testing TeamViewer’s AR solution for even better support.

Read more →

Coca-Cola HBC - Food & Beverages

TeamViewer Frontline helped Coca-Cola HBC improve warehouse picking. The company switched from paper lists and RF scanners to smart glasses with AR vision picking. This change made picking more accur...ate and reduced errors. Orders are now shown step-by-step in the pickers’ view, and confirmation is done by scanning QR codes and using voice commands. The solution integrated with Coca-Cola’s SAP system and scaled to 29 warehouses. Over 1,000 pickers now use the system, making vision picking the new standard for Coca-Cola HBC.

Read more →
Show More

Create rule-based task automation

Video Thumbnail

Frequently Asked Questions(FAQ)

for TeamViewer

What is TeamViewer?

TeamViewer is an application that allows remote control, online meetings, file transfer, desktops sharing and web conferencing between computers. It is designed to keep people and devices connected, allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world.

It controls, manages, monitors, and repairs computers, mobile devices, network machines and more. To help users manage meetings and presentations, TeamViewer supports scheduling tools and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click.

Key features include document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging and more.

What is TeamViewer used for?

TeamViewer is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Collaboration, Helpdesk Management and Conference Call Management .

What are the top features of TeamViewer?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of TeamViewer.

Who uses TeamViewer?

TeamViewer is used by Information Technology And Services, Computer Software and Education among other industries.

What are TeamViewer alternatives?

Lokalise, Miro, Troop Messenger and Sentry are popular alternatives for TeamViewer.

Where is TeamViewer located?

TeamViewer is headquartered at Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE.
lightning

Peers used TeamViewer for collaboration and helpdesk management

TeamViewer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.82/5 ★

Read Reviews (2)
Custom Reports

3.81/5 ★

Read Reviews (569)
Analytics

2.53/5 ★

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.82/5 ★

Read Reviews (2)
Custom Reports

3.81/5 ★

Read Reviews (569)
Analytics

2.53/5 ★

Read Reviews (137)

Software Failure Risk Guidance

?

for TeamViewer

Overall Risk Meter

Low Medium High

Top Failure Risks for TeamViewer

TeamViewer Germany GmbH News

Awards

TeamViewer recognized as a Leader by ISG for shaping the future of work with AI-driven ...

TeamViewer has been named a Leader in the ISG Provider Lens 2025 report for its AI-driven digital workplace solutions. The recognition highlights TeamViewer's innovation in AI-enabled Digital Workplace and Digital Employee Experience (DEX) solutions, emphasizing its capabilities in automation, real-time analytics, and unified endpoint visibility. The TeamViewer ONE platform integrates AI-led monitoring and predictive remediation to enhance IT operations and employee experiences.

Read more →
Partnership

TeamViewer Expands Salesforce Partnership with New Agentforce IT Service Integration

TeamViewer has expanded its partnership with Salesforce by integrating its Digital Employee Experience (DEX), Remote Connectivity, and AI capabilities into Salesforce's new Agentforce IT Service. This integration enhances IT service delivery by automating issue resolution and providing AI-driven insights, allowing IT teams to work more efficiently. The collaboration aims to transform IT support into a proactive, agentic model, improving digital workplace reliability and productivity.

Read more →
Partnership

TeamViewer launches dedicated MSP partner program to help grow investments

TeamViewer has launched a new MSP partner program designed to enhance investments and support for managed service providers. The program offers a tiered structure to reduce entry barriers and improve operational excellence. It includes an MSP advisory council and resources to help partners leverage TeamViewer's remote support platform. Partners like Unisys and CyberPlus are early adopters of this initiative.

Read more →
Product

TeamViewer brings remote support directly to Google Meet for enhanced collaboration

TeamViewer has integrated its remote support capabilities directly into Google Meet, allowing businesses to troubleshoot technical issues during meetings without switching platforms. This add-on, available via the Google Workspace Marketplace, enhances collaboration by providing instant IT support within Google Meet sessions, streamlining problem resolution and maintaining high security standards.

Read more →

TeamViewer Germany GmbH Profile

Company Name

TeamViewer Germany GmbH

Company Website

https://www.teamviewer.com/en/

HQ Location

Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A