TeamViewer Overview

TeamViewer offers secure, efficient, and easy-to-use remote connectivity features. Complete remote access and control are provided for optimal user experiences.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Conference Call Management, as the business use cases that they have been most satisfied with while using TeamViewer.

Other use cases:

  • Event Onboarding
  • Sales Document Management
  • Communication Management
  • Attendee Engagement
  • Meeting Management
  • Content Sharing
  • Call Recording
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using TeamViewer.

Other priorities:

  • Attract More Attendees
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Reach Global Target Audience
  • Improve Event ROI
  • Grow Business
  • Improve Consistency
  • Improve Visibility
  • Establish Thought Leadership
  • Scale Best Practices
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TeamViewer Use-Cases and Business Priorities: Customer Satisfaction Data

TeamViewer works with different mediums / channels such as Offline, Video, Events, etc.

TeamViewer's features include Personalization, Recording, Alerts: Popups & Notifications, etc.

Reviews

"TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy." - Mark Ziarko

TeamViewer, Smartsheet, Miro, Salesforce Chatter, Autodesk Revit BIM, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for TeamViewer

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

TeamViewer is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on TeamViewer Use Cases

What makes TeamViewer ideal for Collaboration?

TeamViewer facilitates remote collaboration through screen sharing, video conferencing, and file transfer. It provides reliable, secure connections for online meetings and remote control of computers. While TeamViewer is a useful tool for collaboration, it may require both parties to download and install the software, which can be a limitation.
"...Team viewer is best suited for remote desktop connection, file transfer, remote chatting and video audio conference...." Peer review by Verified User, Employee in Engineering, Telecommunications

How can TeamViewer enhance your Helpdesk Management process?

TeamViewer facilitates remote support, enabling help desks to assist users by viewing their screens and providing real-time guidance. The tool also supports video conferencing and voice calls, promoting efficient communication. TeamViewer's functionality is limited by its inability to transfer files directly between computers.
"...I worked for a help desk and we used it to connect to users to troubleshoot their computers that were located in remote locations...." Peer review by Larisa Luca, Lead Analyst, South Brunswick Board of Education

How can TeamViewer optimize your Conference Call Management Workflow?

How efficiently Does TeamViewer manage your Event Onboarding?

What solutions does TeamViewer provide for Sales Document Management?

52+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well TeamViewer solved their Collaboration and Productivity needs. Cuspera uses 23485 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch

TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
TeamViewer testimonial

Corbin Davenport

Android Police

TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet

I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch

TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
TeamViewer testimonial

Corbin Davenport

Android Police

TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet

I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel

Case Studies

COMPANY CASE STUDIES
TeamViewer case study
Case Study HUMMEL Holding AG

HUMMEL Holding AG cuts time spent per support case by 20 percent with TeamViewer

Read More
TeamViewer case study
Case Study HURCO

With AR, Hurco is taking its maintenance, repair and service to the next level.

Read More
TeamViewer case study
Case Study Aira

Aira chose TeamViewer as their remote access provider, so their customers could get assistance with online tasks

Read More

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Create rule-based task automation

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Frequently Asked Questions(FAQ)

for TeamViewer

What is TeamViewer?

TeamViewer is an application that allows remote control, online meetings, file transfer, desktops sharing and web conferencing between computers. It is designed to keep people and devices connected, allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world.

It controls, manages, monitors, and repairs computers, mobile devices, network machines and more. To help users manage meetings and presentations, TeamViewer supports scheduling tools and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click.

Key features include document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging and more.

What is TeamViewer used for?

TeamViewer is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Collaboration, Helpdesk Management and Conference Call Management .

What are the top features of TeamViewer?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of TeamViewer.

Who uses TeamViewer?

TeamViewer is used by Information Technology And Services, Computer Software and Education among other industries.

What are TeamViewer alternatives?

Smartsheet, Miro, Salesforce Chatter and Autodesk Revit BIM are popular alternatives for TeamViewer.

Where is TeamViewer located?

TeamViewer is headquartered at Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE.
lightning

Peers used TeamViewer for collaboration and helpdesk management

TeamViewer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.82/5 ★

Read Reviews (2)
Custom Reports

3.81/5 ★

Read Reviews (569)
Analytics

2.53/5 ★

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.82/5 ★

Read Reviews (2)
Custom Reports

3.81/5 ★

Read Reviews (569)
Analytics

2.53/5 ★

Read Reviews (137)

TeamViewer Integrations

TeamViewer integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.02/5 ★

Read Reviews (1555)
Data Export

3.84/5 ★

Read Reviews (1758)

Software Failure Risk Guidance

?

for TeamViewer

Overall Risk Meter

Low Medium High

Top Failure Risks for TeamViewer

TeamViewer News

TeamViewer confirms cyberattack, attributes it to APT29 - The Tech Portal

TeamViewer's software is extensively used by major corporations such as DHL and Coca-Cola, enabling remote access to over 2.5 billion devices globally ...

29 Jun 2024 - source

TeamViewer Exploited by Russian Cyber Actors - Atlas News

Mastodon has reported that TeamViewer has been exploited by Russian cyber-threat actor APT-29. The announcement reads below:.

27 Jun 2024 - source

TeamViewer Profile

Company Name

TeamViewer

HQ Location

Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE

Employees

501-1000

Social

Financials

M&A