TeamViewer Overview

This is a summary of the comprehensive capabilities and benefits of TeamViewer based on over 23485 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

TeamViewer, Smartsheet, Miro, Salesforce Chatter, Autodesk Revit BIM, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if TeamViewer is right for your needs? Our Cuspera AI engine can evaluate how TeamViewer fits your specific business needs, industry, and context. Get your personalized assessment report today.

TeamViewer supports business activities such as:

  • Collaboration
  • Helpdesk Management
  • Conference Call Management
  • Event Onboarding
  • Sales Document Management

TeamViewer can help you with many business goals, such as Enhance Customer Relationships, Improve Internal Communications, Attract More Attendees, Improve Efficiency, Improve Digital And Social Presence, etc. It can help manage these activities if you use Offline Video Events etc. for these needs. As a solution, TeamViewer's capabilities include Personalization, Recording, Alerts: Popups & Notifications, etc.

TeamViewer Information Technology and Services Vertical is its biggest customer base.

Reviews

"TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. " - Corbin Davenport

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well TeamViewer solved their Collaboration and Productivity needs. Cuspera uses 23485 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities peers achieved using TeamViewer.

Other priorities:

  • Attract More Attendees
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Reach Global Target Audience
  • Improve Event ROI
  • Grow Business
  • Improve Consistency
  • Improve Visibility
  • Establish Thought Leadership
  • Scale Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Collaboration , Helpdesk Management , Conference Call Management , as the business use cases that they have been most satisfied while using TeamViewer.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collaboration with Offline and Video

4.63/5

Read Reviews (2645)

"...You can conduct remote presentations, video conferences, chats incorporating screen sharing and whiteboard tools at a great speed...."
Helpdesk Management

4.76/5

Read Reviews (671)

"...It makes it super easy for tech support to help me if I can watch them work on my computer screen. . ...."
Conference Call Management with Offline, Events, Trade Shows and Phone Calls

4.72/5

Read Reviews (288)

"...you can make a web conference between many people but i did not use this feature to be honest ...."
PEER EXPERIENCES
Collaboration with Offline and Video

4.63/5

Read Reviews (2645)

"...You can conduct remote presentations, video conferences, chats incorporating screen sharing and whiteboard tools at a great speed...." Peer review by Anil J., Senior Application Developer, Automotive
Helpdesk Management

4.76/5

Read Reviews (671)

"...It makes it super easy for tech support to help me if I can watch them work on my computer screen. . ...." Peer review by Summer M., Manager, Consumer Services
Conference Call Management with Offline, Events, Trade Shows and Phone Calls

4.72/5

Read Reviews (288)

"...you can make a web conference between many people but i did not use this feature to be honest ...." Peer review by Peter D., Financial Services

52+ more Business Use Cases

Our AI advisor, Wyz, harnessed 23485 insights from peers and experts to help you assess how these TeamViewer use cases fit your Collaboration and Productivity needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Corbin Davenport

Android Police

TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport

Sandra Vogel

ZDNet

I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel

Mark Ziarko

CEO

Smartlaunch

TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
CUSTOMERS TESTIMONIALS

Corbin Davenport

Android Police

TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport

Sandra Vogel

ZDNet

I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel

Mark Ziarko

CEO

Smartlaunch

TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko

Case Studies

COMPANY CASE STUDIES
Case Study Rural Development Administration Korea

Identifying cattle‘s time of ovulation via smartphone by using TeamViewer

Read More
Case Study HURCO

With AR, Hurco is taking its maintenance, repair and service to the next level.

Read More
Case Study SKOV A/S

Remote Access across global operations, from remote monitoring to technician training

Read More

Frequently Asked Questions(FAQ)

for TeamViewer

What is TeamViewer?

TeamViewer is an application that allows remote control, online meetings, file transfer, desktops sharing and web conferencing between computers. It is designed to keep people and devices connected, allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world.

What is TeamViewer used for?

TeamViewer is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Collaboration, Helpdesk Management and Conference Call Management .

What are the top features of TeamViewer?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of TeamViewer.

Who uses TeamViewer?

TeamViewer is used by Information Technology And Services, Computer Software and Education among other industries.

What are TeamViewer alternatives?

Smartsheet, Miro, Salesforce Chatter and Autodesk Revit BIM are popular alternatives for TeamViewer.

Where is TeamViewer located?

TeamViewer is headquartered at Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE.

Popular Business Setting

for TeamViewer

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used TeamViewer to Enhance customer relationships and Improve internal communications

Peer and Expert Opinion on Features

for TeamViewer

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.93/5

Read Reviews (2042)
Recording

4.03/5

Read Reviews (316)
Alerts: popups & Notifications

0.77/5

Read Reviews (106)
Ticketing

4.36/5

Read Reviews (44)
Dashboard

4.42/5

Read Reviews (34)
FEATURES RATINGS AND REVIEWS
Personalization

3.93/5

Read Reviews (2042)
Recording

4.03/5

Read Reviews (316)
Alerts: popups & Notifications

0.77/5

Read Reviews (106)
Ticketing

4.36/5

Read Reviews (44)
Dashboard

4.42/5

Read Reviews (34)

IT and Other Capabilities

for TeamViewer

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.02/5

Read Reviews (1555)
Data Export

3.84/5

Read Reviews (1758)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.02/5

Read Reviews (1555)
Data Export

3.84/5

Read Reviews (1758)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.80/5

Read Reviews (451)
Email Support

4.74/5

Read Reviews (322)
Phone Support

4.63/5

Read Reviews (464)
24/7 Support

4.34/5

Read Reviews (6051)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.80/5

Read Reviews (451)
Email Support

4.74/5

Read Reviews (322)
Phone Support

4.63/5

Read Reviews (464)
24/7 Support

4.34/5

Read Reviews (6051)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.82/5

Read Reviews (2)
Custom Reports

3.81/5

Read Reviews (569)
Analytics

2.53/5

Read Reviews (137)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.82/5

Read Reviews (2)
Custom Reports

3.81/5

Read Reviews (569)
Analytics

2.53/5

Read Reviews (137)

Software Failure Risk Guidance

?

for TeamViewer

Overall Risk Meter

Low Medium High

Top Failure Risks for TeamViewer

Vendor Profile Details

Company Name

TeamViewer

HQ Location

Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE

Employees

501-1000

Social

Financials

M&A