TeamViewer Overview

TeamViewer offers secure, efficient, and easy-to-use remote connectivity features. Complete remote access and control are provided for optimal user experiences.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Conference Call Management, as the business use cases that they have been most satisfied with while using TeamViewer.

Other use cases:

  • Event Onboarding
  • Sales Document Management
  • Communication Management
  • Attendee Engagement
  • Meeting Management
  • Content Sharing
  • Call Recording
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using TeamViewer.

Other priorities:

  • Attract More Attendees
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Reach Global Target Audience
  • Improve Event ROI
  • Grow Business
  • Improve Consistency
  • Improve Visibility
  • Establish Thought Leadership
  • Scale Best Practices
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TeamViewer Use-Cases and Business Priorities: Customer Satisfaction Data

TeamViewer works with different mediums / channels such as Offline. Video. Events etc.

TeamViewer's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and TeamViewer support capabilities include Chat Support, Email Support, Phone Support, etc. also TeamViewer analytics capabilities include Custom Reports, and Analytics.

Reviews

"TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more." - Corbin Davenport

Peer review evidence (same sources as the product rating summary)

"...It is generally useful for screen sharing purposes as if you want to share screen siting overseas to each other...." Peer review by kunal k., Application Developer , Information Technology and Services
"...For us, it's an easy way to give access to a personal assistant or a help desk assistant...." Peer review by Oscar Avelar, Ingeniero de redes, Soluciones Telco
"...you can make a web conference between many people but i did not use this feature to be honest ...." Peer review by Peter D., Financial Services

TeamViewer, Miro, Troop Messenger, Taskworld, Evernote, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for TeamViewer

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

TeamViewer is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

TeamViewer Customer wins, Customer success stories, Case studies

How does TeamViewer address your Collaboration Challenges?

How can TeamViewer optimize your Helpdesk Management Workflow?

How can TeamViewer enhance your Conference Call Management process?

What benefits does TeamViewer offer for Event Onboarding?

Why is TeamViewer the best choice for Sales Document Management?

11 buyers and buying teams have used Cuspera to assess how well TeamViewer solved their Collaboration and Productivity needs. Cuspera uses 23485 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Corbin Davenport

Android Police

TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet

I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch

TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Corbin Davenport

Android Police

TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet

I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch

TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
 

TeamViewer Customer Success story: SRF

SRF Limited, a chemicals corporation, implemented TeamViewer's AR-based Frontline solution to enhance remote support across its manufacturing plants. This led to a 50% reduction in machine downtime, ...increased productivity, and improved customer and employee satisfaction. The solution enabled remote troubleshooting and training, significantly cutting travel costs and strengthening SRF's supply chain resilience.

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TeamViewer Customer Success story: Wensauer Com-Systeme

Wensauer Com-Systeme, a communication technology provider, successfully implemented TeamViewer's remote support solution to enhance customer service and employee flexibility. The software enabled qui...ck problem resolution and expanded their customer base beyond local regions. TeamViewer's ease of use and reliability have made it a core component of Wensauer's service offerings, especially during the COVID-19 pandemic.

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TeamViewer Customer Success Story: Coca-Cola HBC

Coca-Cola HBC has successfully expanded its use of TeamViewer's augmented reality solutions, including Frontline Pick and Frontline Inspect, to enhance logistics, remote support, and digital training.... This deployment has led to significant operational improvements, such as a 50% reduction in downtime, 30% faster employee training, and 20% time savings during production changeovers.

Read on →
 

Henkel - Consumer Goods - Large

Düsseldorf, Germany

TeamViewer helped Henkel support 60,000 devices worldwide with one solution. Before, Henkel's IT team used three tools, which slowed support and caused confusion. TeamViewer integrated with ServiceNo...w, Microsoft Azure, and Jamf, making IT support faster and easier. Security improved with strict access controls. Employee satisfaction with IT support went up, and mobile device issues dropped out of the top 10 support tickets.

 

Hartree - Oil & Energy - Medium

New York, USA

TeamViewer Tensor helped Hartree scale remote operations fast during COVID-19. Hartree grew from 50 to over 600 remote workers in one week. The IT team used TeamViewer Tensor for secure, real-time re...mote support and computer deployment. Employees could work from anywhere while staying secure. Hartree minimized downtime and kept productivity high with remote access and support.

 

Health Point Neurodiagnostics - Hospital & Health Care - Small

USA

TeamViewer Remote helped Health Point Neurodiagnostics double its in-home brain scans from 100 to over 200 patients per month. The company used TeamViewer to monitor and fix EEG devices remotely, red...ucing failed tests and cutting costs. Technicians now solve problems instantly without sending staff on-site. TeamViewer's HIPAA-compliant solution improved service quality and audit readiness. Health Point Neurodiagnostics expanded its reach and became a trusted provider for physicians.

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Frequently Asked Questions(FAQ)

for TeamViewer

What is TeamViewer?

TeamViewer is an application that allows remote control, online meetings, file transfer, desktops sharing and web conferencing between computers. It is designed to keep people and devices connected, allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world.

It controls, manages, monitors, and repairs computers, mobile devices, network machines and more. To help users manage meetings and presentations, TeamViewer supports scheduling tools and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click.

Key features include document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging and more.

What is TeamViewer used for?

TeamViewer is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Collaboration, Helpdesk Management and Conference Call Management .

What are the top features of TeamViewer?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of TeamViewer.

Who uses TeamViewer?

TeamViewer is used by Information Technology And Services, Computer Software and Education among other industries.

What are TeamViewer alternatives?

Miro, Troop Messenger, Taskworld and Evernote are popular alternatives for TeamViewer.

Where is TeamViewer located?

TeamViewer is headquartered at Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE.
lightning

Peers used TeamViewer for collaboration and helpdesk management

TeamViewer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.82/5

Read Reviews (2)
Custom Reports

3.81/5

Read Reviews (569)
Analytics

2.53/5

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.82/5

Read Reviews (2)
Custom Reports

3.81/5

Read Reviews (569)
Analytics

2.53/5

Read Reviews (137)

Software Failure Risk Guidance

?

for TeamViewer

Overall Risk Meter

Low Medium High

Top Failure Risks for TeamViewer

TeamViewer Germany GmbH News

Financial

TeamViewer Q1 2026 Financial Results: Stability and Strategic Growth

TeamViewer reported stable Q1 2026 revenues of 183.2 million, with an 8% increase in Enterprise ARR, despite a one-time churn effect. Adjusted EBITDA rose by 2% to 83.0 million. The company affirmed its full-year guidance, expecting 0% to 3% revenue growth. AI adoption is scaling, with over 1.4 million AI session summaries generated. TeamViewer ONE's daily billings have doubled since December 2025.

Financial

TeamViewer revenue dips as 1E client churn weighs

TeamViewer's revenue has declined, attributed to client churn from its 1E acquisition. This indicates challenges in retaining customers post-acquisition, impacting financial performance.

Financial

TeamViewer Q1 2026: Revenue in line with expectations, Enterprise ARR up +8% cc ...

TeamViewer's Q1 2026 results show stable revenue and strong enterprise growth despite anticipated churn. Revenue was 183.2m, with an 8% increase in Enterprise ARR. The company reaffirmed its full-year guidance and highlighted rapid AI adoption and the commercial success of TeamViewer ONE. Adjusted EBITDA was 83.0m, reflecting a margin of 45.3%.

Product

TeamViewer Adds AI Automation to Tia, Moves Toward Autonomous Endpoint ...

TeamViewer has enhanced its Intelligent Agent, Tia, with AI-driven scripting capabilities to automate endpoint management. This update, announced at the Gartner Digital Workplace Summit 2026, allows Tia to convert past support incidents into reusable automation scripts, advancing TeamViewer's Autonomous Endpoint Management strategy. This move aims to reduce repetitive IT workloads and improve resolution times by leveraging historical support data.

TeamViewer Germany GmbH Profile

Company Name

TeamViewer Germany GmbH

HQ Location

Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE

Employees

501-1000

Social

Financials

M&A