TeamViewer Overview

TeamViewer offers secure, efficient, and easy-to-use remote connectivity features. Complete remote access and control are provided for optimal user experiences.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Conference Call Management, as the business use cases that they have been most satisfied with while using TeamViewer.

Other use cases:

  • Event Onboarding
  • Sales Document Management
  • Communication Management
  • Attendee Engagement
  • Meeting Management
  • Content Sharing
  • Call Recording
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using TeamViewer.

Other priorities:

  • Attract More Attendees
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Grow Market Share
  • Reach Global Target Audience
  • Improve Event ROI
  • Grow Business
  • Improve Consistency
  • Improve Visibility
  • Establish Thought Leadership
  • Scale Best Practices
See all business priorities See less business priorities

TeamViewer Use-Cases and Business Priorities: Customer Satisfaction Data

TeamViewer works with different mediums / channels such as Offline. Video. Events etc.

TeamViewer's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and TeamViewer support capabilities include Chat Support, Email Support, Phone Support, etc. also TeamViewer analytics capabilities include Custom Reports, and Analytics.

Reviews

"TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more." - Corbin Davenport

TeamViewer, Miro, Troop Messenger, Taskworld, Evernote, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for TeamViewer

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

TeamViewer is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

TeamViewer Customer wins, Customer success stories, Case studies

How does TeamViewer address your Collaboration Challenges?

How does TeamViewer address your Helpdesk Management Challenges?

What makes TeamViewer ideal for Conference Call Management?

What makes TeamViewer ideal for Event Onboarding?

Why is TeamViewer the best choice for Sales Document Management?

11 buyers and buying teams have used Cuspera to assess how well TeamViewer solved their Collaboration and Productivity needs. Cuspera uses 23485 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Corbin Davenport

Android Police
TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet
I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch
TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
CUSTOMERS TESTIMONIALS
TeamViewer testimonial

Corbin Davenport

Android Police
TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport
TeamViewer testimonial

Sandra Vogel

ZDNet
I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
TeamViewer testimonial

Mark Ziarko

CEO

Smartlaunch
TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
 

TeamViewer Powers Mercedes-AMG PETRONAS F1 Simulator Operations

TeamViewer's Tensor technology is enhancing the Mercedes-AMG PETRONAS Formula 1 team's simulator operations. This advanced remote access solution allows engineers to monitor and modify simulator devi...ces globally, ensuring high-resolution performance and data security. The integration supports real-time testing and collaborative troubleshooting, crucial for competitive edge in F1 racing.

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framas - Manufacturing

TeamViewer Tensor helps framas solve 99% of IT support tickets remotely. framas, a global supplier to the sports shoe industry, faced challenges with supply chains, skills shortages, and IT security.... With TeamViewer, technicians access production machines and employee devices from anywhere. This remote access avoids travel, reduces downtime, and keeps production running. The IT team uses TeamViewer Tensor with MS Intune to manage devices worldwide and deliver fast support.

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Hartree - Oil & Energy

TeamViewer Tensor helped Hartree move to remote work during COVID-19. Hartree grew from 50 to over 600 remote employees in one week. The IT team used TeamViewer Tensor for secure, scalable remote sup...port and access. Employees could work from anywhere and get real-time IT help. TeamViewer Tensor let Hartree deploy computers quickly and keep business running smoothly.

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Hisense - Consumer Electronics

TeamViewer remote solutions helped Hisense deliver remote after-sales support for commercial displays in Europe. Hisense faced challenges with high-traffic installations needing fast maintenance and ...reduced travel costs. TeamViewer enabled remote troubleshooting, cutting maintenance cycles from days to hours or minutes. This improved customer satisfaction, saved costs, and reduced CO2 emissions from travel. Hisense also enhanced resource management for major events using TeamViewer.

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SRF Limited - Manufacturing

TeamViewer Frontline helped SRF Limited cut machine downtime from days to hours. SRF used AR-based remote support to guide on-site staff with smart glasses. This solution saved about 50% of the time ...needed for maintenance and troubleshooting. The company improved productivity and kept its supply chain strong. Employees learned on the job with remote help from senior staff. Customer and employee satisfaction increased.

Read more →

Mercy Ships - Hospital & Health Care

TeamViewer Tensor helps Mercy Ships support medical and operational staff on hospital ships in Africa. The solution allows remote staff in North America to diagnose tumors and provide IT support from... afar. Mercy Ships needed secure, compliant, and reliable remote access due to low-bandwidth conditions and strict healthcare regulations. TeamViewer Tensor’s single sign-on feature increases security and prevents unauthorized access. Remote support reduces travel costs and improves patient care on Mercy Ships’ hospital ships.

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Frequently Asked Questions(FAQ)

for TeamViewer

What is TeamViewer?

TeamViewer is an application that allows remote control, online meetings, file transfer, desktops sharing and web conferencing between computers. It is designed to keep people and devices connected, allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world.

It controls, manages, monitors, and repairs computers, mobile devices, network machines and more. To help users manage meetings and presentations, TeamViewer supports scheduling tools and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click.

Key features include document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging and more.

What is TeamViewer used for?

TeamViewer is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Collaboration, Helpdesk Management and Conference Call Management .

What are the top features of TeamViewer?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of TeamViewer.

Who uses TeamViewer?

TeamViewer is used by Information Technology And Services, Computer Software and Education among other industries.

What are TeamViewer alternatives?

Miro, Troop Messenger, Taskworld and Evernote are popular alternatives for TeamViewer.

Where is TeamViewer located?

TeamViewer is headquartered at Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE.
lightning

Peers used TeamViewer for collaboration and helpdesk management

TeamViewer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.82/5 ★

Read Reviews (2)
Custom Reports

3.81/5 ★

Read Reviews (569)
Analytics

2.53/5 ★

Read Reviews (137)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.82/5 ★

Read Reviews (2)
Custom Reports

3.81/5 ★

Read Reviews (569)
Analytics

2.53/5 ★

Read Reviews (137)

Software Failure Risk Guidance

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for TeamViewer

Overall Risk Meter

Low Medium High

Top Failure Risks for TeamViewer

TeamViewer Germany GmbH News

Product

TeamViewer Achieves Key FedRAMP Compliance Milestone for its DEX Platform

TeamViewer has reached a significant milestone in its FedRAMP compliance journey for the DEX platform, formerly known as the 1E Platform. The company has completed the build-out and compliance validation of its test environment, paving the way for full FedRAMP authorization. This achievement underscores TeamViewer's commitment to security standards and enhances its capability to serve federal IT teams with secure, compliant solutions.

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Product

TeamViewer achieves key milestone in FedRAMP authorization process - Investing.com

TeamViewer has reached a significant milestone in the FedRAMP authorization process by completing the build-out and compliance validation of its test environment for the TeamViewer DEX platform. This achievement is a crucial step toward full FedRAMP authorization, enabling TeamViewer to offer secure digital employee experience solutions to federal agencies.

Read more →
Awards

EQS-PVR: TeamViewer SE: Release according to Article 40, Section 1 of the WpHG ... - Markets data

TeamViewer has been recognized as a Leader in the ISG Provider Lens 2025 report for its AI-driven workplace innovation. The report highlights TeamViewer's AI-enabled Digital Workplace and Digital Employee Experience solutions, emphasizing its automation, real-time analytics, and unified endpoint visibility. TeamViewer's platform integrates AI-led monitoring and predictive remediation, enhancing productivity and reducing IT workloads.

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Product

EQS-DD: TeamViewer SE: Mei Dent, Discretionary order for the acquisition of 10000 shares.

TeamViewer has reached a significant milestone in the FedRAMP authorization process by completing the build-out and compliance validation of its test environment for the TeamViewer DEX platform. This step is crucial for moving towards full FedRAMP authorization, enabling TeamViewer to offer secure digital employee experience solutions to federal agencies.

Read more →

TeamViewer Germany GmbH Profile

Company Name

TeamViewer Germany GmbH

Company Website

https://www.teamviewer.com/en/

HQ Location

Jahnstr. 30 , Göppingen, Baden-Württemberg 73037, DE

Employees

501-1000

Social

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Financials

M&A