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TeamViewer: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: TeamViewer
Brand: TeamViewer
Rating: 4.59 (23485 reviews)

4.59 5

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(23485)

Global video conferencing and team collaboration software for remote access, support and website monitoring

App Partner

TeamViewer Overview

TeamViewer offers secure, efficient, and easy-to-use remote connectivity features. Complete remote access and control are provided for optimal user experiences.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Conference Call Management, as the business use cases that they have been most satisfied with while using TeamViewer.

Other use cases:

Event Onboarding
Sales Document Management
Communication Management
Attendee Engagement
Meeting Management
Content Sharing
Call Recording

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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using TeamViewer.

Other priorities:

Attract More Attendees
Improve Efficiency
Improve Digital And Social Presence
Grow Market Share
Reach Global Target Audience
Improve Event ROI
Grow Business
Improve Consistency
Improve Visibility
Establish Thought Leadership
Scale Best Practices

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TeamViewer Use-Cases and Business Priorities: Customer Satisfaction Data

TeamViewer works with different mediums / channels such as Offline. Video. Events etc.

TeamViewer's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and TeamViewer support capabilities include Chat Support, Email Support, Phone Support, etc. also TeamViewer analytics capabilities include Custom Reports, and Analytics.

Reviews

"TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy." - Mark Ziarko

TeamViewer, Lokalise, Miro, Troop Messenger, Sentry, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for TeamViewer

Top Industries

Information Technology and Services
Computer Software
Education

Popular in

Small Business
Mid Market
Enterprise

TeamViewer is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

TeamViewer Customer wins, Customer success stories, Case studies

How can TeamViewer optimize your Collaboration Workflow?

TeamViewer facilitates remote collaboration through screen sharing, video conferencing, and file transfer. It provides reliable, secure connections for online meetings and remote control of computers. While TeamViewer is a useful tool for collaboration, it may require both parties to download and install the software, which can be a limitation.

"...Team Viewer makes it incredibly easy to share screens with a person in a remote location...." Peer review by Verified Reviewer, Marketing and Advertising

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How can TeamViewer optimize your Helpdesk Management Workflow?

TeamViewer facilitates remote support, enabling help desks to assist users by viewing their screens and providing real-time guidance. The tool also supports video conferencing and voice calls, promoting efficient communication. TeamViewer's functionality is limited by its inability to transfer files directly between computers.

"...It helps us quickly provide help and support to clients who we cannot get to quickly by transportation means...." Peer review by Richard Castello, Desktop Support Technician / Help Desk, ITsavvy

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How does TeamViewer facilitate Conference Call Management?

How does TeamViewer facilitate Event Onboarding?

TeamViewer enables remote collaboration for training, troubleshooting, and demonstrations. It facilitates interactive training through remote access and allows for efficient onboarding of new team members. TeamViewer's effectiveness can be hindered by connectivity issues, particularly in locations with inconsistent internet speeds.

"...All you need is a fast internet connection and your team is ready to go. ..." Top 15 Tools to Overcome Productivity Killers for Your Customer Support Team

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What Are the key features of TeamViewer for Sales Document Management?

TeamViewer facilitates the sharing and receiving of documents between parties remotely. It allows for the saving of connections to remote workstations, which is beneficial for contract customers requiring repeated access. TeamViewer offers integrations with several third-party applications. The platform does not guarantee license changes within the free trial period.

"...This software has benefited me a lot since I have been able to make contracts with foreign companies and I have also made several agreements during media conferences in TeamViewer, and because the connection is light and has never presented errors, it also offers excellent communication features , we have managed to conclude the conferences successfully and without bad grades...." Peer review by Hemi H.

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11 buyers and buying teams have used Cuspera to assess how well TeamViewer solved their Collaboration and Productivity needs. Cuspera uses 23485 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS	TESTIMONIALS
Mark Ziarko CEO Smartlaunch	TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
Sandra Vogel ZDNet	I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
Corbin Davenport Android Police	TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport

CUSTOMERS	TESTIMONIALS
Mark Ziarko CEO Smartlaunch	TeamViewer stands out because our staff love using it. We haven't found any other remote administration software that comes close. It's able to adapt to a lot of different technical support issues, which keeps our customers happy. Testimonial By Mark Ziarko
Sandra Vogel ZDNet	I've used TeamViewer to remotely control other people's PCs for a long time. It's the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it's worth asking me to fix their technical problems. Testimonial By Sandra Vogel
Corbin Davenport Android Police	TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more. Testimonial By Corbin Davenport

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Frequently Asked Questions(FAQ)

for TeamViewer

What is TeamViewer?

TeamViewer is an application that allows remote control, online meetings, file transfer, desktops sharing and web conferencing between computers. It is designed to keep people and devices connected, allowing users to access their office PC from the road, video conference across town, and share their screen for remote support from the other side of the world.

It controls, manages, monitors, and repairs computers, mobile devices, network machines and more. To help users manage meetings and presentations, TeamViewer supports scheduling tools and allows users to communicate interactively and effectively via chat, VoIP, video, and telephone conference. Meetings, video calls, chats, and teleconferences can be started with just a click.

Key features include document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging and more.

What is TeamViewer used for?

TeamViewer is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Collaboration, Helpdesk Management and Conference Call Management .