Delighted platform Overview

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

Cuspera Reviews

73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Delighted platform.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Delighted platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.85/5

Read Reviews (581)

"...The Email platform is the most common way to collect feedback whether from customers, constituents, or colleagues...." The Email Platform
measuring net promoter score

4.78/5

Read Reviews (243)

Measuring CSAT

4.94/5

Read Reviews (66)

Engaging Conversational Surveys

4.47/5

Read Reviews (75)

"...Although team members originally wanted to ask many more questions, after transitioning to Delighted to send customers NPS emails the day after they check out of their hotel, HotelTonight saw engagement increase...." Customer profile: HotelTonight + Delighted
engaging and following up

4.52/5

Read Reviews (63)

engaging with scheduling & cadence

4.12/5

Read Reviews (5)

Helpdesk Management

3.97/5

Read Reviews (32)

"...Our integrations make it quick and easy to get the most out of Delighted from automating sending to customers, to following up within your help desk, or sharing feedback across your team. ..." Delighted Customer feedback with Net Promoter Score
PEER EXPERIENCES
Collecting Feedback with Promotions

4.85/5

Read Reviews (581)

"...The Email platform is the most common way to collect feedback whether from customers, constituents, or colleagues...." The Email Platform
measuring net promoter score

4.85/5

Read Reviews (243)

Measuring CSAT

4.85/5

Read Reviews (66)

Engaging Conversational Surveys

4.47/5

Read Reviews (75)

"...Although team members originally wanted to ask many more questions, after transitioning to Delighted to send customers NPS emails the day after they check out of their hotel, HotelTonight saw engagement increase...." Customer profile: HotelTonight + Delighted
engaging and following up

4.47/5

Read Reviews (63)

engaging with scheduling & cadence

4.47/5

Read Reviews (5)

Helpdesk Management

3.97/5

Read Reviews (32)

"...Our integrations make it quick and easy to get the most out of Delighted from automating sending to customers, to following up within your help desk, or sharing feedback across your team. ..." Delighted Customer feedback with Net Promoter Score

36+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3088 insights from peers and experts to help you assess how these Delighted platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Allen Darnell

Chief Technology Officer

Silvercar

We have used Delighted for several years now, and have built our culture around working to understand customers based on NPS feedback. Delighted is an integral part of our daily focus on improving customer happiness. I couldn’t recommend it strongly enough. Testimonial By Allen Darnell

Andy Dunn

Founder and CEO

Bonobos

By enabling us to see how we are doing each week on customer experience, Delighted has utterly transformed Bonobos. Most surveys are static; this is a living breathing part of our culture. Testimonial By Andy Dunn

Anne Terry

Marketing

ClassPass

As a fast moving startup, Delighted keeps us informed every step of the way. We get the insight we need to ensure we’re growing and iterating with our customers’ happiness top of mind. Testimonial By Anne Terry
CUSTOMERS TESTIMONIALS

Allen Darnell

Chief Technology Officer

Silvercar

We have used Delighted for several years now, and have built our culture around working to understand customers based on NPS feedback. Delighted is an integral part of our daily focus on improving customer happiness. I couldn’t recommend it strongly enough. Testimonial By Allen Darnell

Andy Dunn

Founder and CEO

Bonobos

By enabling us to see how we are doing each week on customer experience, Delighted has utterly transformed Bonobos. Most surveys are static; this is a living breathing part of our culture. Testimonial By Andy Dunn

Anne Terry

Marketing

ClassPass

As a fast moving startup, Delighted keeps us informed every step of the way. We get the insight we need to ensure we’re growing and iterating with our customers’ happiness top of mind. Testimonial By Anne Terry

Popular Business Setting

for Delighted platform

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Delighted platform to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Delighted platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (693)
Dashboard

4.27/5

Read Reviews (88)
Alerts: popups & Notifications

3.86/5

Read Reviews (52)
Survey themes library

4.86/5

Read Reviews (38)
Personalization

4.09/5

Read Reviews (33)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (693)
Dashboard

4.27/5

Read Reviews (88)
Alerts: popups & Notifications

3.86/5

Read Reviews (52)
Survey themes library

4.86/5

Read Reviews (38)
Personalization

4.09/5

Read Reviews (33)

IT and Other Capabilities

for Delighted platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5

Read Reviews (168)
Data Import

3.92/5

Read Reviews (196)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5

Read Reviews (168)
Data Import

3.92/5

Read Reviews (196)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.58/5

Read Reviews (244)
Email Support

4.19/5

Read Reviews (17)
Chat Support

4.15/5

Read Reviews (15)
Phone Support

3.84/5

Read Reviews (15)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.58/5

Read Reviews (244)
Email Support

4.19/5

Read Reviews (17)
Chat Support

4.15/5

Read Reviews (15)
Phone Support

3.84/5

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.65/5

Read Reviews (5)
Analytics

4.71/5

Read Reviews (107)
Custom Reports

4.25/5

Read Reviews (360)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.65/5

Read Reviews (5)
Analytics

4.71/5

Read Reviews (107)
Custom Reports

4.25/5

Read Reviews (360)

Software Failure Risk Guidance

?

for Delighted platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Delighted platform

Vendor Profile Details

Company Name

Delighted

Company Website

https://delighted.com/

HQ Location

Employees

11-50

Social

Financials

M&A