Delighted platform Overview
This is a summary of the comprehensive capabilities and benefits of Delighted platform based on over 3088 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Delighted platform, Thematic, Zonka Feedback, GetFeedback, SmartSurvey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Delighted platform is right for your needs? Our Cuspera AI engine can evaluate how Delighted platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Delighted platform supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Helpdesk Management
- Sending & Publishing Communications
- Social Media Analytics
Delighted platform can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Improve Brand Engagement, Improve Stakeholder Relations, etc. It can help manage these activities if you use Promotions E-Mail and Website for these needs. As a solution, Delighted platform's capabilities include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc.
Delighted platform Information Technology and Services Vertical is its biggest customer base.
Reviews
"Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capt...ure NPS data in a simple yet effective manner. " - Jonathan Hau
Cuspera Reviews
73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Delighted platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Delighted platform.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Collecting Feedback with Promotions |
4.85/5 ★ |
"...This is extremely helpful as it gives us a report that includes promoters (scores 6 and above) and detractors (scores 5 and below)...." Peer review by Employee in Customer Service |
measuring net promoter score |
4.78/5 ★ |
"...If your organization is truly concerned with customer feedback, and net promoter score specifically, Delighted is outstanding...." Peer review by Dave Becker, Content Manager, The Next Street |
Measuring CSAT |
4.94/5 ★ |
"...We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers...." Peer review by Faisal Al-Khalidi, Growth, Soma |
Engaging Conversational Surveys |
4.47/5 ★ |
"...Although team members originally wanted to ask many more questions, after transitioning to Delighted to send customers NPS emails the day after they check out of their hotel, HotelTonight saw engagement increase...." Customer profile: HotelTonight + Delighted |
engaging and following up |
4.52/5 ★ |
"...Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support. ..." Our Customers Delighted |
engaging with scheduling & cadence |
4.12/5 ★ |
"...You can continue to run your NPS survey based on the rules you ve already defined with no disruption to that sending cadence or logic!..." Projects Overview |
Helpdesk Management |
3.97/5 ★ |
"...The few times I have need help, the support team has always been phenomenal and lightning fast...." Peer review by Jessica M, Product Manager, Financial Services |
PEER EXPERIENCES | |
---|---|
Collecting Feedback with Promotions |
4.85/5 ★ |
"...This is extremely helpful as it gives us a report that includes promoters (scores 6 and above) and detractors (scores 5 and below)...." Peer review by Employee in Customer Service |
|
measuring net promoter score |
4.85/5 ★ |
Measuring CSAT |
4.85/5 ★ |
Engaging Conversational Surveys |
4.47/5 ★ |
"...Although team members originally wanted to ask many more questions, after transitioning to Delighted to send customers NPS emails the day after they check out of their hotel, HotelTonight saw engagement increase...." Customer profile: HotelTonight + Delighted |
|
engaging and following up |
4.47/5 ★ |
engaging with scheduling & cadence |
4.47/5 ★ |
Helpdesk Management |
3.97/5 ★ |
"...The few times I have need help, the support team has always been phenomenal and lightning fast...." Peer review by Jessica M, Product Manager, Financial Services |
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3088 insights from peers and experts to help you assess how these Delighted platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capture NPS data in a simple yet effective manner. Testimonial By Jonathan Hau |
|
Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed |
|
By enabling us to see how we are doing each week on customer experience, Delighted has utterly transformed Bonobos. Most surveys are static; this is a living breathing part of our culture. Testimonial By Andy Dunn |
CUSTOMERS | TESTIMONIALS |
---|---|
Jonathan Hau Product Operations Manager Invision |
Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capture NPS data in a simple yet effective manner. Testimonial By Jonathan Hau |
Jessie Reed Manager of the Social Care and Community Team Affirm |
Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed |
Andy Dunn Founder and CEO Bonobos |
By enabling us to see how we are doing each week on customer experience, Delighted has utterly transformed Bonobos. Most surveys are static; this is a living breathing part of our culture. Testimonial By Andy Dunn |
Frequently Asked Questions(FAQ)
for Delighted platform
What is Delighted platform?
What is Delighted platform used for?
What are the top features of Delighted platform?
Who uses Delighted platform?
What are Delighted platform alternatives?
Popular Business Setting
for Delighted platform
Top Industries
- Information Technology and Services
- Internet
- Computer Software
Popular in
- Mid Market
- Small Business
- Enterprise
Delighted platform Alternatives
Peer and Expert Opinion on Features
for Delighted platform
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (693) |
Dashboard | Read Reviews (88) |
Alerts: popups & Notifications | Read Reviews (52) |
Survey themes library | Read Reviews (38) |
Personalization | Read Reviews (33) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (693) |
Dashboard | Read Reviews (88) |
Alerts: popups & Notifications | Read Reviews (52) |
Survey themes library | Read Reviews (38) |
Personalization | Read Reviews (33) |
IT and Other Capabilities
for Delighted platform
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (168) |
Data Import | Read Reviews (196) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (168) |
Data Import | Read Reviews (196) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (244) |
Email Support | Read Reviews (17) |
Chat Support | Read Reviews (15) |
Phone Support | Read Reviews (15) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (244) |
Email Support | Read Reviews (17) |
Chat Support | Read Reviews (15) |
Phone Support | Read Reviews (15) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Analytics | Read Reviews (107) |
Custom Reports | Read Reviews (360) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (5) |
Analytics | Read Reviews (107) |
Custom Reports | Read Reviews (360) |
Software Failure Risk Guidance
?for Delighted platform
Overall Risk Meter
Top Failure Risks for Delighted platform
Vendor Profile Details
Company Name
Delighted
Company Website
https://delighted.com/HQ Location
Employees
11-50
Social
Financials
SEED