Delighted platform Overview

Delighted addresses the challenge of swiftly collecting and managing feedback from employees, customers, and product users. As a self-serve experience management platform, it enables businesses to gather actionable insights in minutes. This tool is favored by leading brands for its ability to streamline the feedback process, allowing organizations to make informed decisions quickly. Delighted integrates seamlessly into existing systems, enhancing the ability to manage experiences across various touchpoints. A unique aspect is its rapid deployment, which ensures feedback is not only collected but effectively utilized to drive improvements and innovation.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Delighted platform.

Other use cases:

  • Sending & Publishing Communications
  • Social Media Analytics
  • Contact List Management
  • Rating And Review Management
  • Competitive Intelligence
  • Automated Workflows
  • Training & Onboarding
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Delighted platform.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
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Delighted platform Use-Cases and Business Priorities: Customer Satisfaction Data

Delighted platform works with different mediums / channels such as Promotions. E-Mail. and Website.

Delighted platform's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and Delighted platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Delighted platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow." - Jessie Reed

Delighted platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

Popular Business Setting

for Delighted platform

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Delighted platform is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Delighted platform Use Cases

How can Delighted platform enhance your Collecting Feedback process?

What Are the key features of Delighted platform for Engaging Conversational Surveys?

What Are the key features of Delighted platform for Helpdesk Management?

What solutions does Delighted platform provide for Sending & Publishing Communications?

How does Delighted platform address your Social Media Analytics Challenges?

73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Delighted platform testimonial

Jessie Reed

Manager of the Social Care and Community Team

Affirm
Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed
Delighted platform testimonial

Bethany Kemp

Vice President

Design with Reach
Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus att...ention on the areas with the greatest opportunity for improvement.

Testimonial By Bethany Kemp
Delighted platform testimonial

Shayla Foley

Vice President of Growth Marketing

WayUp
We would really be lagging on the candidate experience and feedback on our product without Delighted. Delighted is a place where our users can share open and honest feedback easily, which is super important to us. Testimonial By Shayla Foley
CUSTOMERS TESTIMONIALS
Delighted platform testimonial

Jessie Reed

Manager of the Social Care and Community Team

Affirm
Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed
Delighted platform testimonial

Bethany Kemp

Vice President

Design with Reach
Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus att...ention on the areas with the greatest opportunity for improvement.

Testimonial By Bethany Kemp
Delighted platform testimonial

Shayla Foley

Vice President of Growth Marketing

WayUp
We would really be lagging on the candidate experience and feedback on our product without Delighted. Delighted is a place where our users can share open and honest feedback easily, which is super important to us. Testimonial By Shayla Foley

Case Studies

Computer & Network Security

CASE STUDY Cynet

Delighted's NPS solution helped Cynet boost customer feedback. Cynet needed a simple way to collect feedback with little developer effort. Delighted web surveys were easy to set up and worked with Sa...lesforce. Before Delighted, Cynet had low response rates from email surveys. After using Delighted, they saw six times more responses in just 10 days. NPS became a key metric for company meetings and business goals.

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CASE STUDY Rakuten Rewards

Delighted helped Rakuten Rewards monitor customer feedback during a major rebrand from Ebates. Before Delighted, feedback collection was manual and inconsistent. The team needed a unified way to trac...k customer experience and maintain high service standards. Delighted provided continuous NPS surveys, making it easier to gather and act on customer insights. This supported Rakuten Rewards in delivering a consistent, customer-centric experience across all channels.

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Transportation/Trucking/Railroad

CASE STUDY Silvercar

Delighted helps Silvercar improve the airport car rental experience. Silvercar uses Delighted's Net Promoter Score (NPS) surveys to get real-time customer feedback. The company maintains an average N...PS of 80 to 85, much higher than the industry average of 18 to 26. Silvercar sees 50% survey response rates from first-time users. Delighted enables Silvercar to quickly address customer pain points and keep teams aligned as the business grows.

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Media Production

CASE STUDY The Hustle

Delighted helps The Hustle collect feedback from advertisers. The Hustle uses Delighted's 5-star surveys to measure advertiser satisfaction after campaigns. They automated survey sends using the Deli...ghted API and Salesforce, achieving a 21% response rate. The Hustle maintains a high satisfaction benchmark of 4.5 out of 5 stars. Delighted makes it easy for The Hustle to improve advertiser experience and create new business opportunities.

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Media Production

CASE STUDY Patch

Delighted's Net Promoter Score (NPS) solution helped Patch, a hyperlocal news platform, track real-time customer sentiment. Patch used NPS feedback to understand why users liked or disliked new featu...res. They discovered users were unhappy with pricing, so they lowered prices. After this change, NPS scores improved quickly. Revenue in Patch's self-serve ad platform for local classifieds and events grew by 85% year over year. Delighted's feedback tools were key to Patch's growth and customer satisfaction.

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Financial Services

CASE STUDY Mission Lane

Delighted NPS and CSAT surveys help Mission Lane collect customer feedback. The team uses API exports and Zendesk integration to manage and act on survey data. Mission Lane focuses on customer experi...ence, not marketing KPIs. The Customer Experience Office and Customer Operations team use Delighted to improve service across all touchpoints. Mission Lane has about 400 employees and serves over one million customers with credit and financial products.

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Video

Getting Started with Delighted

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Frequently Asked Questions(FAQ)

for Delighted platform

What is Delighted platform?

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

What is Delighted platform used for?

Delighted platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Delighted platform?

Embedded survey forms, Dashboard and Alerts: popups & Notifications are some of the top features of Delighted platform.

Who uses Delighted platform?

Delighted platform is used by Information Technology And Services, Internet and Computer Software among other industries.

What are Delighted platform alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Delighted platform.
lightning

Peers used Delighted platform for Collecting feedback and Engaging conversational surveys

Delighted platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.65/5 ★

Read Reviews (5)
Analytics

4.71/5 ★

Read Reviews (107)
Custom Reports

4.25/5 ★

Read Reviews (360)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.65/5 ★

Read Reviews (5)
Analytics

4.71/5 ★

Read Reviews (107)
Custom Reports

4.25/5 ★

Read Reviews (360)

Software Failure Risk Guidance

?

for Delighted platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Delighted platform

Delighted, LLC News

Post-purchase survey questions you can ask customers after checkout

It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about […]

The post Post-purchase survey questions you can ask customers after checkout appeared first on Delighted.

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Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes

When it comes to getting high survey response rates, nothing beats out a survey that meets your users right where they are, on your website or in […]

The post Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes appeared first on Delighted.

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Introducing the Delighted Android SDK

You can write the perfect survey questions, but the real key to capturing feedback is targeting the right customers at the right time. For years, the Delighted […]

The post Introducing the Delighted Android SDK appeared first on Delighted.

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Introducing AI Recommended Questions

With tens of thousands of customers using Surveys after our October 2023 launch, we’re incredibly excited to announce a pivotal enhancement to the product: AI Recommended Questions. […]

The post Introducing AI Recommended Questions appeared first on Delighted.

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Delighted, LLC Profile

Company Name

Delighted, LLC

Company Website

https://delighted.com/

HQ Location

Employees

11-50

Social

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Financials

SEED