Delighted platform Overview
Delighted addresses the challenge of swiftly collecting and managing feedback from employees, customers, and product users. As a self-serve experience management platform, it enables businesses to gather actionable insights in minutes. This tool is favored by leading brands for its ability to streamline the feedback process, allowing organizations to make informed decisions quickly. Delighted integrates seamlessly into existing systems, enhancing the ability to manage experiences across various touchpoints. A unique aspect is its rapid deployment, which ensures feedback is not only collected but effectively utilized to drive improvements and innovation.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Delighted platform.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Delighted platform.
Delighted platform Use-Cases and Business Priorities: Customer Satisfaction Data
Delighted platform works with different mediums / channels such as Promotions. E-Mail. and Website.
Delighted platform's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and Delighted platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Delighted platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow." - Jessie Reed
Delighted platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.
Popular Business Setting
for Delighted platform
Top Industries
- Information Technology and Services
- Internet
- Computer Software
Popular in
- Mid Market
- Small Business
- Enterprise
Delighted platform is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Delighted platform Use Cases
How does Delighted platform address your Collecting Feedback Challenges?
What solutions does Delighted platform provide for Engaging Conversational Surveys?
How does Delighted platform address your Helpdesk Management Challenges?
How can Delighted platform enhance your Sending & Publishing Communications process?
36+ more Business Use Cases
73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed |
|
Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus att...ention on the areas with the greatest opportunity for improvement. |
|
We were missing out on hearing about the average user that is using our existing product, so we wanted to add that to our repertoire. With NPS, we sample everyone and receive more diverse product feedback. Testimonial By Zoe Soto |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jessie Reed Manager of the Social Care and Community Team Affirm |
Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed |
|
Bethany Kemp Vice President Design with Reach |
Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus att...ention on the areas with the greatest opportunity for improvement. |
|
Zoe Soto Product Manager Glassdoor |
We were missing out on hearing about the average user that is using our existing product, so we wanted to add that to our repertoire. With NPS, we sample everyone and receive more diverse product feedback. Testimonial By Zoe Soto |
Case Studies
CASE STUDY Happy Returns
CASE STUDY Tuft & Needle
CASE STUDY Affirm
CASE STUDY Dialogue
CASE STUDY HotelTonight
CASE STUDY HP Indigo
Video
Getting Started with Delighted
Frequently Asked Questions(FAQ)
for Delighted platform
What is Delighted platform?
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
What is Delighted platform used for?
What are the top features of Delighted platform?
Who uses Delighted platform?
What are Delighted platform alternatives?
Peers used Delighted platform for Collecting feedback and Engaging conversational surveys
Delighted platform Competitors
Delighted platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
Delighted platform Integrations
Delighted platform integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Delighted platform
Software Failure Risk Guidance
?for Delighted platform
Overall Risk Meter
Top Failure Risks for Delighted platform
Delighted, LLC News
Post-purchase survey questions you can ask customers after checkout
It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about […]
The post Post-purchase survey questions you can ask customers after checkout appeared first on Delighted.
Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes
When it comes to getting high survey response rates, nothing beats out a survey that meets your users right where they are, on your website or in […]
The post Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes appeared first on Delighted.
Introducing the Delighted Android SDK
You can write the perfect survey questions, but the real key to capturing feedback is targeting the right customers at the right time. For years, the Delighted […]
The post Introducing the Delighted Android SDK appeared first on Delighted.
Introducing AI Recommended Questions
With tens of thousands of customers using Surveys after our October 2023 launch, we’re incredibly excited to announce a pivotal enhancement to the product: AI Recommended Questions. […]
The post Introducing AI Recommended Questions appeared first on Delighted.
Delighted, LLC Profile
Company Name
Delighted, LLC
Company Website
https://delighted.com/HQ Location
Employees
11-50
Social
Financials
SEED
What solutions does Delighted platform provide for Social Media Analytics?