Delighted platform Overview
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
Cuspera Reviews
73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Delighted platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Delighted platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.85/5 ★ |
"...Now we can get daily feedback from customers so we can improve our business processes...." Peer review by Ryan L, Special Projects Manager |
| measuring net promoter score |
4.78/5 ★ |
|
| Measuring CSAT |
4.94/5 ★ |
|
| Engaging Conversational Surveys |
4.47/5 ★ |
"...Before You Buy Try-before-you-buy (TBYB) is one of the emerging trends in the e-commerce landscape to engage customers...." How to Build Customer Loyalty In E-Commerce |
| engaging and following up |
4.52/5 ★ |
|
| engaging with scheduling & cadence |
4.12/5 ★ |
|
| Helpdesk Management |
3.97/5 ★ |
"...Additionally, Delighted offers impressive customer support to help you create a better workflow...." The 16 Best Survey Software and Questionnaire Tools in 2019 |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.85/5 ★ |
"...Now we can get daily feedback from customers so we can improve our business processes...." Peer review by Ryan L, Special Projects Manager |
|
| measuring net promoter score |
4.85/5 ★ |
| Measuring CSAT |
4.85/5 ★ |
| Engaging Conversational Surveys |
4.47/5 ★ |
"...Before You Buy Try-before-you-buy (TBYB) is one of the emerging trends in the e-commerce landscape to engage customers...." How to Build Customer Loyalty In E-Commerce |
|
| engaging and following up |
4.47/5 ★ |
| engaging with scheduling & cadence |
4.47/5 ★ |
| Helpdesk Management |
3.97/5 ★ |
"...Additionally, Delighted offers impressive customer support to help you create a better workflow...." The 16 Best Survey Software and Questionnaire Tools in 2019 |
|
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3088 insights from peers and experts to help you assess how these Delighted platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts. Testimonial By Ross Rader |
|
Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream. Testimonial By Megha Doshi |
|
Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus att...ention on the areas with the greatest opportunity for improvement. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ross Rader Vice President of Customer Experience Ting |
We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts. Testimonial By Ross Rader |
|
Megha Doshi Marketing Director Strava |
Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream. Testimonial By Megha Doshi |
|
Bethany Kemp Vice President Design with Reach |
Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus att...ention on the areas with the greatest opportunity for improvement. |
Popular Business Setting
for Delighted platform
Top Industries
- Information Technology and Services
- Internet
- Computer Software
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Delighted platform to Improve customer satisfaction and Acquire customers
Delighted platform Alternatives
Peer and Expert Opinion on Features
for Delighted platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (693) |
| Dashboard | Read Reviews (88) |
| Alerts: popups & Notifications | Read Reviews (52) |
| Survey themes library | Read Reviews (38) |
| Personalization | Read Reviews (33) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (693) |
| Dashboard | Read Reviews (88) |
| Alerts: popups & Notifications | Read Reviews (52) |
| Survey themes library | Read Reviews (38) |
| Personalization | Read Reviews (33) |
IT and Other Capabilities
for Delighted platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (168) |
| Data Import | Read Reviews (196) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (168) |
| Data Import | Read Reviews (196) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (244) |
| Email Support | Read Reviews (17) |
| Chat Support | Read Reviews (15) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (244) |
| Email Support | Read Reviews (17) |
| Chat Support | Read Reviews (15) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
Software Failure Risk Guidance
?for Delighted platform
Overall Risk Meter
Top Failure Risks for Delighted platform
Vendor Profile Details
Company Name
Delighted
Company Website
https://delighted.com/HQ Location
Employees
11-50
Social
Financials
M&A
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