Delighted platform Overview
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
Cuspera Reviews
73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Delighted platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Delighted platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.85/5 ★ |
"...The NPS program is the most immediate and comprehensive ‘eyes and ears’ we have for understanding customer satisfaction...." Testimonial by Cassie Layton, Head of Marketing, Happy Returns |
| measuring net promoter score |
4.78/5 ★ |
"...I highly recommend considering them if you're evaluating an NPS/CES survey...." Peer review by Cali S, Executive Office Coordinator |
| Measuring CSAT |
4.94/5 ★ |
"...Delighted Delighted offers a variety of ways you can gather feedback on your service or product, including NPS scores, customer satisfaction, customer service effectiveness, stars, smileys and thumbs up/down...." The 16 Best Survey Software and Questionnaire Tools in 2019 |
| Engaging Conversational Surveys |
4.47/5 ★ |
"...In-app messages typically get more engagement, but reaching a user on multiple channels has a higher success rate. ..." Rise of the Widgets: User Engagement Tools That Live In-Product |
| engaging and following up |
4.52/5 ★ |
"...This is different than in the Metrics tab , which filters engagement data based on when you send your surveys...." The Pivot Table Report |
| engaging with scheduling & cadence |
4.12/5 ★ |
"...For example, if you select a 3 month cadence, Autopilot will evenly schedule surveys throughout that 3 month period...." Help Center |
| Helpdesk Management |
3.97/5 ★ |
"...For example, use Alerts to help your support team follow up with customers needing attention...." Help Center |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.85/5 ★ |
"...The NPS program is the most immediate and comprehensive ‘eyes and ears’ we have for understanding customer satisfaction...." Testimonial by Cassie Layton, Head of Marketing, Happy Returns |
|
| measuring net promoter score |
4.85/5 ★ |
| Measuring CSAT |
4.85/5 ★ |
| Engaging Conversational Surveys |
4.47/5 ★ |
"...In-app messages typically get more engagement, but reaching a user on multiple channels has a higher success rate. ..." Rise of the Widgets: User Engagement Tools That Live In-Product |
|
| engaging and following up |
4.47/5 ★ |
| engaging with scheduling & cadence |
4.47/5 ★ |
| Helpdesk Management |
3.97/5 ★ |
"...For example, use Alerts to help your support team follow up with customers needing attention...." Help Center |
|
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3088 insights from peers and experts to help you assess how these Delighted platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Delighted just brings so much visibility to what we’re doing. It can be hard to get a customer to respond. Sending a Delighted survey is an easy way to open up a conversation without being too salesy. Delighted makes my job easier across the board because it’s easier to get in touch with people. Testimonial By Rebecca Sherman |
|
Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. Testimonial By Faisal Al-khalidi |
|
Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it’s really helped change our business. Testimonial By Warren St. John |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rebecca Sherman Head of Account Management The Hustle |
Delighted just brings so much visibility to what we’re doing. It can be hard to get a customer to respond. Sending a Delighted survey is an easy way to open up a conversation without being too salesy. Delighted makes my job easier across the board because it’s easier to get in touch with people. Testimonial By Rebecca Sherman |
|
Faisal Al-khalidi Growth SOMA |
Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. Testimonial By Faisal Al-khalidi |
|
Warren St. John President Patch |
Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it’s really helped change our business. Testimonial By Warren St. John |
Frequently Asked Questions(FAQ)
for Delighted platform
What is Delighted platform?
What is Delighted platform used for?
What are the top features of Delighted platform?
Who uses Delighted platform?
What are Delighted platform alternatives?
Popular Business Setting
for Delighted platform
Top Industries
- Information Technology and Services
- Internet
- Computer Software
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Delighted platform to Improve customer satisfaction and Acquire customers
Delighted platform Alternatives
Peer and Expert Opinion on Features
for Delighted platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (693) |
| Dashboard | Read Reviews (88) |
| Alerts: popups & Notifications | Read Reviews (52) |
| Survey themes library | Read Reviews (38) |
| Personalization | Read Reviews (33) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (693) |
| Dashboard | Read Reviews (88) |
| Alerts: popups & Notifications | Read Reviews (52) |
| Survey themes library | Read Reviews (38) |
| Personalization | Read Reviews (33) |
IT and Other Capabilities
for Delighted platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (168) |
| Data Import | Read Reviews (196) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (168) |
| Data Import | Read Reviews (196) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (244) |
| Email Support | Read Reviews (17) |
| Chat Support | Read Reviews (15) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (244) |
| Email Support | Read Reviews (17) |
| Chat Support | Read Reviews (15) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
Software Failure Risk Guidance
?for Delighted platform
Overall Risk Meter
Top Failure Risks for Delighted platform
Vendor Profile Details
Company Name
Delighted
Company Website
https://delighted.com/HQ Location
Employees
11-50
Social
Financials
M&A
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