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Delighted platform - Customer Feedback Management: Use Cases, Capabilities & Competitors

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Customer feedback tool to gather actionable feedback from your customers

Delighted platform Overview

Delighted addresses the challenge of swiftly collecting and managing feedback from employees, customers, and product users. As a self-serve experience management platform, it enables businesses to gather actionable insights in minutes. This tool is favored by leading brands for its ability to streamline the feedback process, allowing organizations to make informed decisions quickly. Delighted integrates seamlessly into existing systems, enhancing the ability to manage experiences across various touchpoints. A unique aspect is its rapid deployment, which ensures feedback is not only collected but effectively utilized to drive improvements and innovation.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Delighted platform.

Other use cases:

Sending & Publishing Communications
Social Media Analytics
Contact List Management
Rating And Review Management
Competitive Intelligence
Automated Workflows
Training & Onboarding

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Delighted platform.

Other priorities:

Scale Best Practices
Improve Brand Engagement
Improve Stakeholder Relations
Increase Sales & Revenue
Increase Customer Life Time Value
Build Brand Awareness
Improve Consistency
Improve Digital And Social Presence
Improve ROI
Enter New Markets Internationally Or Locally
Improve Product Experience

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Delighted platform Use-Cases and Business Priorities: Customer Satisfaction Data

Delighted platform works with different mediums / channels such as Promotions. E-Mail. and Website.

Delighted platform's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and Delighted platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Delighted platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Delighted has helped us collect feedback and organize it by company and type of user. Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support." - Ben Angel

Peer review evidence (same sources as the product rating summary)

"...The NPS program is the most immediate and comprehensive ‘eyes and ears’ we have for understanding customer satisfaction...." Testimonial by Cassie Layton, Head of Marketing, Happy Returns

"...For example, if you select a 3 month cadence, Autopilot will evenly schedule surveys throughout that 3 month period...." Help Center

"...For example, use Alerts to help your support team follow up with customers needing attention...." Help Center

Delighted platform, SurveyMethods, Zenloop, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

Popular Business Setting

for Delighted platform

Top Industries

Information Technology and Services
Internet
Computer Software

Popular in

Mid Market
Small Business
Enterprise

Delighted platform is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.

Delighted platform Customer wins, Customer success stories, Case studies

How efficiently Does Delighted platform manage your Collecting Feedback?

Delighted Platform allows users to quickly collect feedback from customers through email, web, or SMS. Users can conduct Net Promoter Score (NPS) surveys, as well as customer satisfaction (CSAT), customer effort (CES), and other types of surveys. Delighted also provides tools to segment customer audiences and track feedback over time. The platform has limitations in its ability to easily segment audiences and target NPS surveys to specific customer groups.

"...The NPS program is the most immediate and comprehensive ‘eyes and ears’ we have for understanding customer satisfaction...." Testimonial by Cassie Layton, Head of Marketing, Happy Returns

Read Reviews

What Are the key features of Delighted platform for Engaging Conversational Surveys?

Delighted Platform Engaging Conversational Surveys enable businesses to conduct surveys, integrate with other applications, and follow up with customers. The platform also offers customizable survey templates, scheduling options, and various engagement tracking features. However, the platform has limited capabilities for comparing engagement between different survey channels.

"...For example, if you select a 3 month cadence, Autopilot will evenly schedule surveys throughout that 3 month period...." Help Center

Read Reviews

How does Delighted platform facilitate Helpdesk Management?

What Are the key features of Delighted platform for Sending & Publishing Communications?

73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Ben Angel Head of Customer Success & Support Envoy	Delighted has helped us collect feedback and organize it by company and type of user. Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support. Testimonial By Ben Angel
Faisal Al-khalidi Growth SOMA	Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. Testimonial By Faisal Al-khalidi
Rebecca Sherman Head of Account Management The Hustle	Delighted just brings so much visibility to what we’re doing. It can be hard to get a customer to respond. Sending a Delighted survey is an easy way to open up a conversation without being too salesy. Delighted makes my job easier across the board because it’s easier to get in touch with people. Testimonial By Rebecca Sherman

CUSTOMERS	TESTIMONIALS
Ben Angel Head of Customer Success & Support Envoy	Delighted has helped us collect feedback and organize it by company and type of user. Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support. Testimonial By Ben Angel
Faisal Al-khalidi Growth SOMA	Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. Testimonial By Faisal Al-khalidi
Rebecca Sherman Head of Account Management The Hustle	Delighted just brings so much visibility to what we’re doing. It can be hard to get a customer to respond. Sending a Delighted survey is an easy way to open up a conversation without being too salesy. Delighted makes my job easier across the board because it’s easier to get in touch with people. Testimonial By Rebecca Sherman

Christopher Haering, Advanced Business Analytics - Small

Qualtrics helped Advanced Business Analytics improve their customer feedback program. The team gained 10x visibility into friction drivers and achieved a 97% issue resolution rate. AI-powered follow-...ups led to 85% response rates and 40% more actionable feedback. Key themes surfaced in under five minutes from thousands of responses. The partnership enabled rapid progress in customer experience management.

Pagely - Information Technology And Services - Small

Scottsdale, USA

Pagely uses Delighted to collect real-time customer feedback and reduce churn. They integrate Delighted with HubSpot, Zendesk, and Slack for seamless workflow and visibility. Customer Effort Score an...d NPS surveys help track satisfaction and trigger follow-ups. Feedback drives product decisions and shapes the engineering roadmap. Pagely credits Delighted for improved customer experience and internal transparency.

Bombas - Apparel & Fashion - Medium

New York, USA

Bombas uses Delighted NPS to track customer feedback at every stage of the buying journey. The Customer Insights team surveys first-time buyers to measure satisfaction and improve products. Feedback ...from Delighted led to new product sizes and better customer service. Bombas relies on NPS data to compete in online retail and keep customers happy. Delighted helps Bombas make fast, data-driven decisions for growth.

Verishop - Retail - Small

Los Angeles, USA

Verishop uses Delighted to collect customer feedback and improve service. The team sends NPS and CSAT surveys after support interactions and order fulfillment. Feedback is shared across departments u...sing Slack integration. This helps Verishop quickly identify and fix issues, like product description mismatches. The company aims for a CSAT score of 88 and NPS in the 70s each month.

The Hustle - Media Production - Small

San Francisco, USA

The Hustle used Delighted to collect advertiser feedback and improve their advertising process. They automated 5-star surveys via Salesforce, achieving a 21% response rate. The team used feedback to ...boost advertiser satisfaction, with a benchmark of 4.5 out of 5 stars. Delighted helped open new business opportunities and increased visibility for the customer success team. The CEO and staff now use real-time feedback to drive company-wide improvements.

Glassdoor - Internet - Large

Mill Valley, USA

Glassdoor uses Delighted NPS web surveys to collect feedback from a broader range of users. This helps them identify areas for product improvement and measure the impact of changes on user satisfacti...on. They survey hundreds of thousands of users monthly, achieving a 2% response rate. Segmented feedback enables targeted messaging and feature updates. Delighted's Slack integration and dashboards help Glassdoor create a customer-centric culture and validate product decisions.

More Delighted platform Customer Stories...

Getting Started with Delighted

Frequently Asked Questions (FAQ)

What buyers ask before choosing Delighted platform

What is Delighted platform?

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

What is Delighted platform used for?

Delighted platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .