About Delighted platform

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Delighted platform solves your Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Delighted platform.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Delighted platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.85/5

Read Reviews (581)

"...If your organization is truly concerned with customer feedback, and net promoter score specifically, Delighted is outstanding...." Peer review by Dave Becker, Content Manager, The Next Street
measuring net promoter score

4.78/5

Read Reviews (243)

Measuring CSAT

4.94/5

Read Reviews (66)

Engaging Conversational Surveys

4.47/5

Read Reviews (75)

"...I love the Slack integration that allows us to quickly follow up with customers...." Peer review by Francesca K., Senior Manager, Developer Advocacy, Computer Software
engaging and following up

4.52/5

Read Reviews (63)

engaging with scheduling & cadence

4.12/5

Read Reviews (5)

Helpdesk Management

3.97/5

Read Reviews (32)

"...The few times I have need help, the support team has always been phenomenal and lightning fast...." Peer review by Jessica M, Product Manager, Financial Services
PEER EXPERIENCES
Collecting Feedback with Promotions

4.85/5

Read Reviews (581)

"...If your organization is truly concerned with customer feedback, and net promoter score specifically, Delighted is outstanding...." Peer review by Dave Becker, Content Manager, The Next Street
measuring net promoter score

4.85/5

Read Reviews (243)

Measuring CSAT

4.85/5

Read Reviews (66)

Engaging Conversational Surveys

4.47/5

Read Reviews (75)

"...I love the Slack integration that allows us to quickly follow up with customers...." Peer review by Francesca K., Senior Manager, Developer Advocacy, Computer Software
engaging and following up

4.47/5

Read Reviews (63)

engaging with scheduling & cadence

4.47/5

Read Reviews (5)

Helpdesk Management

3.97/5

Read Reviews (32)

"...The few times I have need help, the support team has always been phenomenal and lightning fast...." Peer review by Jessica M, Product Manager, Financial Services

30+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3088 insights from peers and experts to help you assess how these Delighted platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Faisal Al-khalidi

Growth

SOMA

Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. Testimonial By Faisal Al-khalidi

Jessie Reed

Manager of the Social Care and Community Team

Affirm

Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed

Monika Aufdermauer

Director of Customer Operations

August

August has used Delighted for the past 2 years. We love their easy interface and ability to quickly judge how our customers view our product. The team at Delighted has constantly gone above and beyond to help us get what we need out of their system. Great company, and great tool! Testimonial By Monika Aufdermauer
CUSTOMERS TESTIMONIALS

Faisal Al-khalidi

Growth

SOMA

Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. Testimonial By Faisal Al-khalidi

Jessie Reed

Manager of the Social Care and Community Team

Affirm

Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed

Monika Aufdermauer

Director of Customer Operations

August

August has used Delighted for the past 2 years. We love their easy interface and ability to quickly judge how our customers view our product. The team at Delighted has constantly gone above and beyond to help us get what we need out of their system. Great company, and great tool! Testimonial By Monika Aufdermauer

Popular Business Setting

for Delighted platform

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Delighted platform to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Delighted platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (693)
Dashboard

4.27/5

Read Reviews (88)
Alerts: popups & Notifications

3.86/5

Read Reviews (52)
Survey themes library

4.86/5

Read Reviews (38)
Personalization

4.09/5

Read Reviews (33)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (693)
Dashboard

4.27/5

Read Reviews (88)
Alerts: popups & Notifications

3.86/5

Read Reviews (52)
Survey themes library

4.86/5

Read Reviews (38)
Personalization

4.09/5

Read Reviews (33)

IT and Other Capabilities

for Delighted platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5

Read Reviews (168)
Data Import

3.92/5

Read Reviews (196)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5

Read Reviews (168)
Data Import

3.92/5

Read Reviews (196)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.58/5

Read Reviews (244)
Email Support

4.19/5

Read Reviews (17)
Chat Support

4.15/5

Read Reviews (15)
Phone Support

3.84/5

Read Reviews (15)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.58/5

Read Reviews (244)
Email Support

4.19/5

Read Reviews (17)
Chat Support

4.15/5

Read Reviews (15)
Phone Support

3.84/5

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.65/5

Read Reviews (5)
Analytics

4.71/5

Read Reviews (107)
Custom Reports

4.25/5

Read Reviews (360)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.65/5

Read Reviews (5)
Analytics

4.71/5

Read Reviews (107)
Custom Reports

4.25/5

Read Reviews (360)

Failure Risk Guidance Security Report

?

for Delighted platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Delighted platform

Vendor Profile Details

Company Name

Delighted

Company Website

https://delighted.com/

HQ Location

Employees

11-50

Social

Financials

M&A