About Delighted platform
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
Cuspera Reviews
Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Delighted platform solves your Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Delighted platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Delighted platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.85/5 ★ |
"...If your organization is truly concerned with customer feedback, and net promoter score specifically, Delighted is outstanding...." Peer review by Dave Becker, Content Manager, The Next Street |
| measuring net promoter score |
4.78/5 ★ |
|
| Measuring CSAT |
4.94/5 ★ |
|
| Engaging Conversational Surveys |
4.47/5 ★ |
"...I love the Slack integration that allows us to quickly follow up with customers...." Peer review by Francesca K., Senior Manager, Developer Advocacy, Computer Software |
| engaging and following up |
4.52/5 ★ |
|
| engaging with scheduling & cadence |
4.12/5 ★ |
|
| Helpdesk Management |
3.97/5 ★ |
"...The few times I have need help, the support team has always been phenomenal and lightning fast...." Peer review by Jessica M, Product Manager, Financial Services |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.85/5 ★ |
"...If your organization is truly concerned with customer feedback, and net promoter score specifically, Delighted is outstanding...." Peer review by Dave Becker, Content Manager, The Next Street |
|
| measuring net promoter score |
4.85/5 ★ |
| Measuring CSAT |
4.85/5 ★ |
| Engaging Conversational Surveys |
4.47/5 ★ |
"...I love the Slack integration that allows us to quickly follow up with customers...." Peer review by Francesca K., Senior Manager, Developer Advocacy, Computer Software |
|
| engaging and following up |
4.47/5 ★ |
| engaging with scheduling & cadence |
4.47/5 ★ |
| Helpdesk Management |
3.97/5 ★ |
"...The few times I have need help, the support team has always been phenomenal and lightning fast...." Peer review by Jessica M, Product Manager, Financial Services |
|
30+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3088 insights from peers and experts to help you assess how these Delighted platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. Testimonial By Faisal Al-khalidi |
|
Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed |
|
August has used Delighted for the past 2 years. We love their easy interface and ability to quickly judge how our customers view our product. The team at Delighted has constantly gone above and beyond to help us get what we need out of their system. Great company, and great tool! Testimonial By Monika Aufdermauer |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Faisal Al-khalidi Growth SOMA |
Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. Testimonial By Faisal Al-khalidi |
|
Jessie Reed Manager of the Social Care and Community Team Affirm |
Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed |
|
Monika Aufdermauer Director of Customer Operations August |
August has used Delighted for the past 2 years. We love their easy interface and ability to quickly judge how our customers view our product. The team at Delighted has constantly gone above and beyond to help us get what we need out of their system. Great company, and great tool! Testimonial By Monika Aufdermauer |
Popular Business Setting
for Delighted platform
Top Industries
- Information Technology and Services
- Internet
- Computer Software
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Delighted platform to Improve customer satisfaction and Acquire customers
Delighted platform Alternatives
Peer and Expert Opinion on Features
for Delighted platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (693) |
| Dashboard | Read Reviews (88) |
| Alerts: popups & Notifications | Read Reviews (52) |
| Survey themes library | Read Reviews (38) |
| Personalization | Read Reviews (33) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (693) |
| Dashboard | Read Reviews (88) |
| Alerts: popups & Notifications | Read Reviews (52) |
| Survey themes library | Read Reviews (38) |
| Personalization | Read Reviews (33) |
IT and Other Capabilities
for Delighted platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (168) |
| Data Import | Read Reviews (196) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (168) |
| Data Import | Read Reviews (196) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (244) |
| Email Support | Read Reviews (17) |
| Chat Support | Read Reviews (15) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (244) |
| Email Support | Read Reviews (17) |
| Chat Support | Read Reviews (15) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
Failure Risk Guidance Security Report
?for Delighted platform
Overall Risk Meter
Top Failure Risks for Delighted platform
Vendor Profile Details
Company Name
Delighted
Company Website
https://delighted.com/HQ Location
Employees
11-50
Social
Financials
M&A
