Delighted platform Overview

Delighted addresses the challenge of swiftly collecting and managing feedback from employees, customers, and product users. As a self-serve experience management platform, it enables businesses to gather actionable insights in minutes. This tool is favored by leading brands for its ability to streamline the feedback process, allowing organizations to make informed decisions quickly. Delighted integrates seamlessly into existing systems, enhancing the ability to manage experiences across various touchpoints. A unique aspect is its rapid deployment, which ensures feedback is not only collected but effectively utilized to drive improvements and innovation.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Delighted platform.

Other use cases:

  • Sending & Publishing Communications
  • Social Media Analytics
  • Contact List Management
  • Rating And Review Management
  • Competitive Intelligence
  • Automated Workflows
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Delighted platform.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
See all business priorities See less business priorities

Delighted platform Use-Cases and Business Priorities: Customer Satisfaction Data

Delighted platform works with different mediums / channels such as Promotions. E-Mail. and Website.

Delighted platform's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and Delighted platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Delighted platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow." - Jessie Reed

Delighted platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

Popular Business Setting

for Delighted platform

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Delighted platform is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.

Delighted platform Customer wins, Customer success stories, Case studies

Why is Delighted platform the best choice for Collecting Feedback?

What Are the key features of Delighted platform for Engaging Conversational Surveys?

How efficiently Does Delighted platform manage your Helpdesk Management?

What solutions does Delighted platform provide for Sending & Publishing Communications?

How can Delighted platform optimize your Social Media Analytics Workflow?

73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Delighted platform testimonial

Jessie Reed

Manager of the Social Care and Community Team

Affirm
Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed
Delighted platform testimonial

Samantha Lee

Director of Customer Insights & Strategy

BomBas
Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. Our team is built to be customer-centric throughout the acquisition, consideration, and retention phases, to not only meet customer needs, but also to engage and delight alon...g the way. It’s my goal to understand the customer throughout the entire journey — and Delighted helps me do that.

Testimonial By Samantha Lee
Delighted platform testimonial

Allen Darnell

Chief Technology Officer

Silvercar
We have used Delighted for several years now, and have built our culture around working to understand customers based on NPS feedback. Delighted is an integral part of our daily focus on improving customer happiness. I couldn’t recommend it strongly enough. Testimonial By Allen Darnell
CUSTOMERS TESTIMONIALS
Delighted platform testimonial

Jessie Reed

Manager of the Social Care and Community Team

Affirm
Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed
Delighted platform testimonial

Samantha Lee

Director of Customer Insights & Strategy

BomBas
Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. Our team is built to be customer-centric throughout the acquisition, consideration, and retention phases, to not only meet customer needs, but also to engage and delight alon...g the way. It’s my goal to understand the customer throughout the entire journey — and Delighted helps me do that.

Testimonial By Samantha Lee
Delighted platform testimonial

Allen Darnell

Chief Technology Officer

Silvercar
We have used Delighted for several years now, and have built our culture around working to understand customers based on NPS feedback. Delighted is an integral part of our daily focus on improving customer happiness. I couldn’t recommend it strongly enough. Testimonial By Allen Darnell

Bonobos - Apparel & Fashion

Bonobos wanted to be the most loved clothing company. They needed a better way to get feedback from busy customers. They used Delighted to collect quick and clear feedback. Now, everyone at Bonobos c...an see customer opinions every day. They use Delighted to track scores for stores and products. Delighted helped them avoid a bad change by showing a drop in customer scores.

Read more →

HP Indigo - Printing

HP Indigo wanted to improve customer loyalty and experience. Before 2016, they used long surveys that took months to analyze and did not help much. They switched to Delighted for fast, easy feedback ...collection. They now use Delighted NPS surveys and get over 100,000 pieces of feedback a year. Their monthly NPS score rose from 11 to 52. Their service department improved and cost-to-serve went down.

Read more →

HotelTonight - Hospitality

HotelTonight wanted better feedback to improve guest experiences. They switched from Google forms to Delighted to send NPS surveys after hotel stays. This change increased guest engagement and feedba...ck. HotelTonight now gets about 1,000 pieces of feedback each week. Their average NPS rose from 68 to 75, which is much higher than the industry average. The team uses this feedback to fix problems and improve their service.

Read more →

Happy Returns - Logistics

Happy Returns wanted to keep shoppers, retailers, and partners happy with their return process. They used Delighted to collect real-time feedback and monitor their Net Promoter Score, which reached 9...3. The team used NPS surveys, email delivery, and instant reporting to improve their service. They quickly adapted to COVID-19 by launching contactless Return Bars and used feedback to refine the process. Retailers and Return Bar locations also benefited from easier returns and more store visitors.

Read more →

Dialogue - Hospital & Health Care

Dialogue is a large telemedicine company in Canada. They wanted to track and improve patient and client satisfaction. They used Delighted's NPS and feedback tools to measure user satisfaction and gui...de their product roadmap. They send NPS surveys to clients after consultations and share results with stakeholders. Dialogue tracks satisfaction across regions and uses feedback to improve their services.

Read more →

Tuft & Needle - Consumer Goods

Tuft & Needle founders wanted to fix problems with buying mattresses. They used Delighted to get real feedback from customers. Delighted's dashboard helped them find ways to improve their products an...d service. They learned about issues like mattress firmness and damaged boxes. Delighted helped them hear from both happy and unhappy customers. This feedback made their mattresses and buying process better.

Read more →

Getting Started with Delighted

Video Thumbnail

Frequently Asked Questions(FAQ)

for Delighted platform

What is Delighted platform?

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

What is Delighted platform used for?

Delighted platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Delighted platform?

Embedded survey forms, Dashboard and Alerts: popups & Notifications are some of the top features of Delighted platform.

Who uses Delighted platform?

Delighted platform is used by Information Technology And Services, Internet and Computer Software among other industries.

What are Delighted platform alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Delighted platform.
lightning

Peers used Delighted platform for Collecting feedback and Engaging conversational surveys

Delighted platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.65/5 ★

Read Reviews (5)
Analytics

4.71/5 ★

Read Reviews (107)
Custom Reports

4.25/5 ★

Read Reviews (360)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.65/5 ★

Read Reviews (5)
Analytics

4.71/5 ★

Read Reviews (107)
Custom Reports

4.25/5 ★

Read Reviews (360)

Software Failure Risk Guidance

?

for Delighted platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Delighted platform

Delighted, LLC Profile

Company Name

Delighted, LLC

Company Website

https://delighted.com/

HQ Location

Employees

11-50

Social

Facebook Twitter

Financials

SEED