Home Customer Feedback Management Delighted platform

Delighted platform - Customer Feedback Management: Use Cases, Capabilities & Competitors

4.71 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Customer feedback tool to gather actionable feedback from your customers

Delighted platform Overview

Delighted addresses the challenge of swiftly collecting and managing feedback from employees, customers, and product users. As a self-serve experience management platform, it enables businesses to gather actionable insights in minutes. This tool is favored by leading brands for its ability to streamline the feedback process, allowing organizations to make informed decisions quickly. Delighted integrates seamlessly into existing systems, enhancing the ability to manage experiences across various touchpoints. A unique aspect is its rapid deployment, which ensures feedback is not only collected but effectively utilized to drive improvements and innovation.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Delighted platform.

Other use cases:

Sending & Publishing Communications
Social Media Analytics
Contact List Management
Rating And Review Management
Competitive Intelligence
Automated Workflows
Training & Onboarding

See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Delighted platform.

Other priorities:

Scale Best Practices
Improve Brand Engagement
Improve Stakeholder Relations
Increase Sales & Revenue
Increase Customer Life Time Value
Build Brand Awareness
Improve Consistency
Improve Digital And Social Presence
Improve ROI
Enter New Markets Internationally Or Locally
Improve Product Experience

See all business priorities See less business priorities

Delighted platform Use-Cases and Business Priorities: Customer Satisfaction Data

Delighted platform works with different mediums / channels such as Promotions. E-Mail. and Website.

Delighted platform's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and Delighted platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Delighted platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. Our team is built to be customer-centric throughout the acquisition, consideration, and retention phases, to not only meet c...ustomer needs, but also to engage and delight along the way. It’s my goal to understand the customer throughout the entire journey — and Delighted helps me do that." - Samantha Lee

Peer review evidence (same sources as the product rating summary)

"...We wanted a simple NPS scoring tool that could be customized quickly with minimal integration work...." Peer review by User

"...I love the Slack integration that allows us to quickly follow up with customers...." Peer review by Francesca K., Senior Manager, Developer Advocacy, Computer Software

"...Get answers to the most common questions we hear from our customers and learn the best practices for collecting and responding to customer feedback in our Help Center . ..." Survey and feedback platform features Delighted

Delighted platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

Popular Business Setting

for Delighted platform

Top Industries

Information Technology and Services
Internet
Computer Software

Popular in

Mid Market
Small Business
Enterprise

Delighted platform is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.

Delighted platform Customer wins, Customer success stories, Case studies

What Are the key features of Delighted platform for Collecting Feedback?

Delighted Platform allows users to quickly collect feedback from customers through email, web, or SMS. Users can conduct Net Promoter Score (NPS) surveys, as well as customer satisfaction (CSAT), customer effort (CES), and other types of surveys. Delighted also provides tools to segment customer audiences and track feedback over time. The platform has limitations in its ability to easily segment audiences and target NPS surveys to specific customer groups.

"...We wanted a simple NPS scoring tool that could be customized quickly with minimal integration work...." Peer review by User

Read Reviews

How does Delighted platform facilitate Engaging Conversational Surveys?

Delighted Platform Engaging Conversational Surveys enable businesses to conduct surveys, integrate with other applications, and follow up with customers. The platform also offers customizable survey templates, scheduling options, and various engagement tracking features. However, the platform has limited capabilities for comparing engagement between different survey channels.

"...I love the Slack integration that allows us to quickly follow up with customers...." Peer review by Francesca K., Senior Manager, Developer Advocacy, Computer Software

Read Reviews

What Are the key features of Delighted platform for Helpdesk Management?

How can Delighted platform enhance your Sending & Publishing Communications process?

73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Samantha Lee Director of Customer Insights & Strategy BomBas	Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. Our team is built to be customer-centric throughout the acquisition, consideration, and retention phases, to not only meet customer needs, but also to engage and delight alon...g the way. It’s my goal to understand the customer throughout the entire journey — and Delighted helps me do that. Testimonial By Samantha Lee
Jonathan Hau Product Operations Manager Invision	Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capture NPS data in a simple yet effective manner. Testimonial By Jonathan Hau
Ross Rader Vice President of Customer Experience Ting	We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts. Testimonial By Ross Rader

CUSTOMERS	TESTIMONIALS
Samantha Lee Director of Customer Insights & Strategy BomBas	Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. Our team is built to be customer-centric throughout the acquisition, consideration, and retention phases, to not only meet customer needs, but also to engage and delight alon...g the way. It’s my goal to understand the customer throughout the entire journey — and Delighted helps me do that. Testimonial By Samantha Lee
Jonathan Hau Product Operations Manager Invision	Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capture NPS data in a simple yet effective manner. Testimonial By Jonathan Hau
Ross Rader Vice President of Customer Experience Ting	We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts. Testimonial By Ross Rader

Christopher Haering, Advanced Business Analytics - Small

Qualtrics helped Advanced Business Analytics improve their customer feedback program. The team gained 10x visibility into friction drivers and achieved a 97% issue resolution rate. AI-powered follow-...ups led to 85% response rates and 40% more actionable feedback. Key themes surfaced in under five minutes from thousands of responses. The partnership enabled rapid progress in customer experience management.

Pagely - Information Technology And Services - Small

Scottsdale, USA

Pagely uses Delighted to collect real-time customer feedback and reduce churn. They integrate Delighted with HubSpot, Zendesk, and Slack for seamless workflow and visibility. Customer Effort Score an...d NPS surveys help track satisfaction and trigger follow-ups. Feedback drives product decisions and shapes the engineering roadmap. Pagely credits Delighted for improved customer experience and internal transparency.

Bombas - Apparel & Fashion - Medium

New York, USA

Bombas uses Delighted NPS to track customer feedback at every stage of the buying journey. The Customer Insights team surveys first-time buyers to measure satisfaction and improve products. Feedback ...from Delighted led to new product sizes and better customer service. Bombas relies on NPS data to compete in online retail and keep customers happy. Delighted helps Bombas make fast, data-driven decisions for growth.

Verishop - Retail - Small

Los Angeles, USA

Verishop uses Delighted to collect customer feedback and improve service. The team sends NPS and CSAT surveys after support interactions and order fulfillment. Feedback is shared across departments u...sing Slack integration. This helps Verishop quickly identify and fix issues, like product description mismatches. The company aims for a CSAT score of 88 and NPS in the 70s each month.

The Hustle - Media Production - Small

San Francisco, USA

The Hustle used Delighted to collect advertiser feedback and improve their advertising process. They automated 5-star surveys via Salesforce, achieving a 21% response rate. The team used feedback to ...boost advertiser satisfaction, with a benchmark of 4.5 out of 5 stars. Delighted helped open new business opportunities and increased visibility for the customer success team. The CEO and staff now use real-time feedback to drive company-wide improvements.

Glassdoor - Internet - Large

Mill Valley, USA

Glassdoor uses Delighted NPS web surveys to collect feedback from a broader range of users. This helps them identify areas for product improvement and measure the impact of changes on user satisfacti...on. They survey hundreds of thousands of users monthly, achieving a 2% response rate. Segmented feedback enables targeted messaging and feature updates. Delighted's Slack integration and dashboards help Glassdoor create a customer-centric culture and validate product decisions.

More Delighted platform Customer Stories...

Getting Started with Delighted

Frequently Asked Questions (FAQ)

What buyers ask before choosing Delighted platform

What is Delighted platform?

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

What is Delighted platform used for?

Delighted platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .