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Delighted platform - Customer Feedback Management: Use Cases, Capabilities & Competitors

Name: Delighted platform
Brand: Delighted platform
Rating: 4.7 (3088 reviews)

4.71 5

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Customer feedback tool to gather actionable feedback from your customers

Delighted platform Overview

Delighted addresses the challenge of swiftly collecting and managing feedback from employees, customers, and product users. As a self-serve experience management platform, it enables businesses to gather actionable insights in minutes. This tool is favored by leading brands for its ability to streamline the feedback process, allowing organizations to make informed decisions quickly. Delighted integrates seamlessly into existing systems, enhancing the ability to manage experiences across various touchpoints. A unique aspect is its rapid deployment, which ensures feedback is not only collected but effectively utilized to drive improvements and innovation.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Delighted platform.

Other use cases:

Sending & Publishing Communications
Social Media Analytics
Contact List Management
Rating And Review Management
Competitive Intelligence
Automated Workflows
Training & Onboarding

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Delighted platform.

Other priorities:

Scale Best Practices
Improve Brand Engagement
Improve Stakeholder Relations
Increase Sales & Revenue
Increase Customer Life Time Value
Build Brand Awareness
Improve Consistency
Improve Digital And Social Presence
Improve ROI
Enter New Markets Internationally Or Locally
Improve Product Experience

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Delighted platform Use-Cases and Business Priorities: Customer Satisfaction Data

Delighted platform works with different mediums / channels such as Promotions. E-Mail. and Website.

Delighted platform's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and Delighted platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Delighted platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"August has used Delighted for the past 2 years. We love their easy interface and ability to quickly judge how our customers view our product. The team at Delighted has constantly gone above and beyond to help us get what we need out of their system.... Great company, and great tool!" - Monika Aufdermauer

Peer review evidence (same sources as the product rating summary)

"...This will export a CSV file with the following data for each possible score (ex. 0-10 for NPS):..." The Snapshot Report

"...Personally follow up with low scorers and encourage high scorers to share. ..." Survey and feedback platform features Delighted

"...The vendor also offers 'concierge' support to help customers be successful with the platform...." Peer review

Delighted platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

Popular Business Setting

for Delighted platform

Top Industries

Information Technology and Services
Internet
Computer Software

Popular in

Mid Market
Small Business
Enterprise

Delighted platform is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.

Delighted platform Customer wins, Customer success stories, Case studies

Why is Delighted platform the best choice for Collecting Feedback?

Delighted Platform allows users to quickly collect feedback from customers through email, web, or SMS. Users can conduct Net Promoter Score (NPS) surveys, as well as customer satisfaction (CSAT), customer effort (CES), and other types of surveys. Delighted also provides tools to segment customer audiences and track feedback over time. The platform has limitations in its ability to easily segment audiences and target NPS surveys to specific customer groups.

"...This will export a CSV file with the following data for each possible score (ex. 0-10 for NPS):..." The Snapshot Report

Read Reviews

How can Delighted platform optimize your Engaging Conversational Surveys Workflow?

Delighted Platform Engaging Conversational Surveys enable businesses to conduct surveys, integrate with other applications, and follow up with customers. The platform also offers customizable survey templates, scheduling options, and various engagement tracking features. However, the platform has limited capabilities for comparing engagement between different survey channels.

"...Personally follow up with low scorers and encourage high scorers to share. ..." Survey and feedback platform features Delighted

Read Reviews

How does Delighted platform address your Helpdesk Management Challenges?

What benefits does Delighted platform offer for Sending & Publishing Communications?

73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Monika Aufdermauer Director of Customer Operations August	August has used Delighted for the past 2 years. We love their easy interface and ability to quickly judge how our customers view our product. The team at Delighted has constantly gone above and beyond to help us get what we need out of their system. Great company, and great tool! Testimonial By Monika Aufdermauer
Rebecca Sherman Head of Account Management The Hustle	Delighted just brings so much visibility to what we’re doing. It can be hard to get a customer to respond. Sending a Delighted survey is an easy way to open up a conversation without being too salesy. Delighted makes my job easier across the board because it’s easier to get in touch with people. Testimonial By Rebecca Sherman
Shayla Foley Vice President of Growth Marketing WayUp	We would really be lagging on the candidate experience and feedback on our product without Delighted. Delighted is a place where our users can share open and honest feedback easily, which is super important to us. Testimonial By Shayla Foley

CUSTOMERS	TESTIMONIALS
Monika Aufdermauer Director of Customer Operations August	August has used Delighted for the past 2 years. We love their easy interface and ability to quickly judge how our customers view our product. The team at Delighted has constantly gone above and beyond to help us get what we need out of their system. Great company, and great tool! Testimonial By Monika Aufdermauer
Rebecca Sherman Head of Account Management The Hustle	Delighted just brings so much visibility to what we’re doing. It can be hard to get a customer to respond. Sending a Delighted survey is an easy way to open up a conversation without being too salesy. Delighted makes my job easier across the board because it’s easier to get in touch with people. Testimonial By Rebecca Sherman
Shayla Foley Vice President of Growth Marketing WayUp	We would really be lagging on the candidate experience and feedback on our product without Delighted. Delighted is a place where our users can share open and honest feedback easily, which is super important to us. Testimonial By Shayla Foley

Pagely - Information Technology And Services - Small

Scottsdale, USA

Pagely uses Delighted to collect real-time customer feedback and reduce churn. They integrate Delighted with HubSpot, Zendesk, and Slack for seamless workflow and visibility. Customer Effort Score an...d NPS surveys help track satisfaction and trigger follow-ups. Feedback drives product decisions and shapes the engineering roadmap. Pagely credits Delighted for improved customer experience and internal transparency.

Bombas - Apparel & Fashion - Medium

New York, USA

Bombas uses Delighted NPS to track customer feedback at every stage of the buying journey. The Customer Insights team surveys first-time buyers to measure satisfaction and improve products. Feedback ...from Delighted led to new product sizes and better customer service. Bombas relies on NPS data to compete in online retail and keep customers happy. Delighted helps Bombas make fast, data-driven decisions for growth.

Cynet - Computer & Network Security - Medium

Tel Aviv, Israel

Cynet used Delighted’s NPS survey solution to boost customer feedback. Before Delighted, Cynet struggled with low NPS response rates from email surveys. After embedding Delighted’s web surveys, they ...saw a sixfold increase in responses in just 10 days. The integration with Salesforce made follow-up and reporting easier. NPS is now a key metric discussed at every company meeting.

Rakuten Rewards - Internet - Very Large

Tokyo, Japan

Rakuten Rewards used Delighted NPS to manage customer experience during a major rebrand from Ebates. Before Delighted, feedback collection was manual and inconsistent. With Delighted, they shifted to... real-time, multi-channel NPS surveys. This helped them monitor customer sentiment and ensure brand loyalty. After a year of A/B testing, NPS scores stayed the same, showing the rebrand did not hurt customer perception.

The Hustle - Media Production - Small

San Francisco, USA

The Hustle used Delighted to collect advertiser feedback and improve their advertising process. They automated 5-star surveys via Salesforce, achieving a 21% response rate. The team used feedback to ...boost advertiser satisfaction, with a benchmark of 4.5 out of 5 stars. Delighted helped open new business opportunities and increased visibility for the customer success team. The CEO and staff now use real-time feedback to drive company-wide improvements.

FIGS - Apparel & Fashion - Medium

Santa Monica, USA

FIGS uses Delighted to collect NPS and CSAT feedback from healthcare professionals. The company integrates Delighted with Shopify and Zendesk to survey customers and respond quickly to feedback. Week...ly and monthly NPS reporting helps FIGS track loyalty and improve products. Customer feedback drives changes in sizing, fit, and service. FIGS credits Delighted for making it easy to act on feedback and maintain high customer retention.

More Delighted platform Customer Stories...

Getting Started with Delighted

Frequently Asked Questions(FAQ)

for Delighted platform

What is Delighted platform?

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

What is Delighted platform used for?

Delighted platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .