Delighted platform Overview

This is a summary of the comprehensive capabilities and benefits of Delighted platform based on over 3088 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Delighted platform, Thematic, Zonka Feedback, GetFeedback, SmartSurvey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Delighted platform is right for your needs? Our Cuspera AI engine can evaluate how Delighted platform fits your specific business needs, industry, and context. Get your personalized assessment report today.

Delighted platform supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Helpdesk Management
  • Sending & Publishing Communications
  • Social Media Analytics

Delighted platform can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Improve Brand Engagement, Improve Stakeholder Relations, etc. It can help manage these activities if you use Promotions E-Mail and Website for these needs. As a solution, Delighted platform's capabilities include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc.

Delighted platform Information Technology and Services Vertical is its biggest customer base.

Reviews

"Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capt...ure NPS data in a simple yet effective manner. " - Jonathan Hau

Cuspera Reviews

73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Delighted platform.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Delighted platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.85/5 ★

Read Reviews (581)

"...This is extremely helpful as it gives us a report that includes promoters (scores 6 and above) and detractors (scores 5 and below)...."
measuring net promoter score

4.78/5 ★

Read Reviews (243)

"...If your organization is truly concerned with customer feedback, and net promoter score specifically, Delighted is outstanding...."
Measuring CSAT

4.94/5 ★

Read Reviews (66)

"...We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers...."
Engaging Conversational Surveys

4.47/5 ★

Read Reviews (75)

"...Although team members originally wanted to ask many more questions, after transitioning to Delighted to send customers NPS emails the day after they check out of their hotel, HotelTonight saw engagement increase...." Customer profile: HotelTonight + Delighted
engaging and following up

4.52/5 ★

Read Reviews (63)

"...Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support. ..."
engaging with scheduling & cadence

4.12/5 ★

Read Reviews (5)

"...You can continue to run your NPS survey based on the rules you ve already defined with no disruption to that sending cadence or logic!..."
Helpdesk Management

3.97/5 ★

Read Reviews (32)

"...The few times I have need help, the support team has always been phenomenal and lightning fast...."
PEER EXPERIENCES
Collecting Feedback with Promotions

4.85/5 ★

Read Reviews (581)

"...This is extremely helpful as it gives us a report that includes promoters (scores 6 and above) and detractors (scores 5 and below)...." Peer review by Employee in Customer Service
measuring net promoter score

4.85/5 ★

Read Reviews (243)

Measuring CSAT

4.85/5 ★

Read Reviews (66)

Engaging Conversational Surveys

4.47/5 ★

Read Reviews (75)

"...Although team members originally wanted to ask many more questions, after transitioning to Delighted to send customers NPS emails the day after they check out of their hotel, HotelTonight saw engagement increase...." Customer profile: HotelTonight + Delighted
engaging and following up

4.47/5 ★

Read Reviews (63)

engaging with scheduling & cadence

4.47/5 ★

Read Reviews (5)

Helpdesk Management

3.97/5 ★

Read Reviews (32)

"...The few times I have need help, the support team has always been phenomenal and lightning fast...." Peer review by Jessica M, Product Manager, Financial Services

36+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3088 insights from peers and experts to help you assess how these Delighted platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Jonathan Hau

Product Operations Manager

Invision

Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capture NPS data in a simple yet effective manner. Testimonial By Jonathan Hau

Jessie Reed

Manager of the Social Care and Community Team

Affirm

Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed

Andy Dunn

Founder and CEO

Bonobos

By enabling us to see how we are doing each week on customer experience, Delighted has utterly transformed Bonobos. Most surveys are static; this is a living breathing part of our culture. Testimonial By Andy Dunn
CUSTOMERS TESTIMONIALS

Jonathan Hau

Product Operations Manager

Invision

Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capture NPS data in a simple yet effective manner. Testimonial By Jonathan Hau

Jessie Reed

Manager of the Social Care and Community Team

Affirm

Affirm has been using Delighted since 2014. Prior to NPS, we did not have a system in place to gauge this data. Apart from anecdotal interviews, we did not have a consistent and reliable source from which we could learn and grow. Testimonial By Jessie Reed

Andy Dunn

Founder and CEO

Bonobos

By enabling us to see how we are doing each week on customer experience, Delighted has utterly transformed Bonobos. Most surveys are static; this is a living breathing part of our culture. Testimonial By Andy Dunn

Frequently Asked Questions(FAQ)

for Delighted platform

What is Delighted platform?

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

What is Delighted platform used for?

Delighted platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Delighted platform?

Embedded survey forms, Dashboard and Alerts: popups & Notifications are some of the top features of Delighted platform.

Who uses Delighted platform?

Delighted platform is used by Information Technology And Services, Internet and Computer Software among other industries.

What are Delighted platform alternatives?

Thematic, Zonka Feedback, GetFeedback and SmartSurvey are popular alternatives for Delighted platform.

Popular Business Setting

for Delighted platform

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Delighted platform to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Delighted platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5 ★

Read Reviews (693)
Dashboard

4.27/5 ★

Read Reviews (88)
Alerts: popups & Notifications

3.86/5 ★

Read Reviews (52)
Survey themes library

4.86/5 ★

Read Reviews (38)
Personalization

4.09/5 ★

Read Reviews (33)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5 ★

Read Reviews (693)
Dashboard

4.27/5 ★

Read Reviews (88)
Alerts: popups & Notifications

3.86/5 ★

Read Reviews (52)
Survey themes library

4.86/5 ★

Read Reviews (38)
Personalization

4.09/5 ★

Read Reviews (33)

IT and Other Capabilities

for Delighted platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5 ★

Read Reviews (168)
Data Import

3.92/5 ★

Read Reviews (196)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5 ★

Read Reviews (168)
Data Import

3.92/5 ★

Read Reviews (196)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.58/5 ★

Read Reviews (244)
Email Support

4.19/5 ★

Read Reviews (17)
Chat Support

4.15/5 ★

Read Reviews (15)
Phone Support

3.84/5 ★

Read Reviews (15)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.58/5 ★

Read Reviews (244)
Email Support

4.19/5 ★

Read Reviews (17)
Chat Support

4.15/5 ★

Read Reviews (15)
Phone Support

3.84/5 ★

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.65/5 ★

Read Reviews (5)
Analytics

4.71/5 ★

Read Reviews (107)
Custom Reports

4.25/5 ★

Read Reviews (360)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.65/5 ★

Read Reviews (5)
Analytics

4.71/5 ★

Read Reviews (107)
Custom Reports

4.25/5 ★

Read Reviews (360)

Software Failure Risk Guidance

?

for Delighted platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Delighted platform

Vendor Profile Details

Company Name

Delighted

Company Website

https://delighted.com/

HQ Location

Employees

11-50

Social

Financials

SEED