Delighted platform Overview

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

Cuspera Reviews

73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Delighted platform.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Delighted platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.85/5

Read Reviews (581)

"...The NPS program is the most immediate and comprehensive ‘eyes and ears’ we have for understanding customer satisfaction...."
measuring net promoter score

4.78/5

Read Reviews (243)

"...I highly recommend considering them if you're evaluating an NPS/CES survey...."
Measuring CSAT

4.94/5

Read Reviews (66)

"...Delighted Delighted offers a variety of ways you can gather feedback on your service or product, including NPS scores, customer satisfaction, customer service effectiveness, stars, smileys and thumbs up/down...."
Engaging Conversational Surveys

4.47/5

Read Reviews (75)

"...In-app messages typically get more engagement, but reaching a user on multiple channels has a higher success rate. ..." Rise of the Widgets: User Engagement Tools That Live In-Product
engaging and following up

4.52/5

Read Reviews (63)

"...This is different than in the Metrics tab , which filters engagement data based on when you send your surveys...."
engaging with scheduling & cadence

4.12/5

Read Reviews (5)

"...For example, if you select a 3 month cadence, Autopilot will evenly schedule surveys throughout that 3 month period...."
Helpdesk Management

3.97/5

Read Reviews (32)

"...For example, use Alerts to help your support team follow up with customers needing attention...." Help Center
PEER EXPERIENCES
Collecting Feedback with Promotions

4.85/5

Read Reviews (581)

"...The NPS program is the most immediate and comprehensive ‘eyes and ears’ we have for understanding customer satisfaction...." Testimonial by Cassie Layton, Head of Marketing, Happy Returns
measuring net promoter score

4.85/5

Read Reviews (243)

Measuring CSAT

4.85/5

Read Reviews (66)

Engaging Conversational Surveys

4.47/5

Read Reviews (75)

"...In-app messages typically get more engagement, but reaching a user on multiple channels has a higher success rate. ..." Rise of the Widgets: User Engagement Tools That Live In-Product
engaging and following up

4.47/5

Read Reviews (63)

engaging with scheduling & cadence

4.47/5

Read Reviews (5)

Helpdesk Management

3.97/5

Read Reviews (32)

"...For example, use Alerts to help your support team follow up with customers needing attention...." Help Center

36+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3088 insights from peers and experts to help you assess how these Delighted platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Rebecca Sherman

Head of Account Management

The Hustle

Delighted just brings so much visibility to what we’re doing. It can be hard to get a customer to respond. Sending a Delighted survey is an easy way to open up a conversation without being too salesy. Delighted makes my job easier across the board because it’s easier to get in touch with people. Testimonial By Rebecca Sherman

Faisal Al-khalidi

Growth

SOMA

Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. Testimonial By Faisal Al-khalidi

Warren St. John

President

Patch

Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it’s really helped change our business. Testimonial By Warren St. John
CUSTOMERS TESTIMONIALS

Rebecca Sherman

Head of Account Management

The Hustle

Delighted just brings so much visibility to what we’re doing. It can be hard to get a customer to respond. Sending a Delighted survey is an easy way to open up a conversation without being too salesy. Delighted makes my job easier across the board because it’s easier to get in touch with people. Testimonial By Rebecca Sherman

Faisal Al-khalidi

Growth

SOMA

Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup. Testimonial By Faisal Al-khalidi

Warren St. John

President

Patch

Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it’s really helped change our business. Testimonial By Warren St. John

Frequently Asked Questions(FAQ)

for Delighted platform

What is Delighted platform?

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

What is Delighted platform used for?

Delighted platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Delighted platform?

Embedded survey forms, Dashboard and Alerts: popups & Notifications are some of the top features of Delighted platform.

Who uses Delighted platform?

Delighted platform is used by Information Technology And Services, Internet and Computer Software among other industries.

What are Delighted platform alternatives?

Thematic, Zonka Feedback, GetFeedback and SmartSurvey are popular alternatives for Delighted platform.

Popular Business Setting

for Delighted platform

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Delighted platform to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Delighted platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (693)
Dashboard

4.27/5

Read Reviews (88)
Alerts: popups & Notifications

3.86/5

Read Reviews (52)
Survey themes library

4.86/5

Read Reviews (38)
Personalization

4.09/5

Read Reviews (33)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (693)
Dashboard

4.27/5

Read Reviews (88)
Alerts: popups & Notifications

3.86/5

Read Reviews (52)
Survey themes library

4.86/5

Read Reviews (38)
Personalization

4.09/5

Read Reviews (33)

IT and Other Capabilities

for Delighted platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5

Read Reviews (168)
Data Import

3.92/5

Read Reviews (196)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5

Read Reviews (168)
Data Import

3.92/5

Read Reviews (196)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.58/5

Read Reviews (244)
Email Support

4.19/5

Read Reviews (17)
Chat Support

4.15/5

Read Reviews (15)
Phone Support

3.84/5

Read Reviews (15)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.58/5

Read Reviews (244)
Email Support

4.19/5

Read Reviews (17)
Chat Support

4.15/5

Read Reviews (15)
Phone Support

3.84/5

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.65/5

Read Reviews (5)
Analytics

4.71/5

Read Reviews (107)
Custom Reports

4.25/5

Read Reviews (360)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.65/5

Read Reviews (5)
Analytics

4.71/5

Read Reviews (107)
Custom Reports

4.25/5

Read Reviews (360)

Software Failure Risk Guidance

?

for Delighted platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Delighted platform

Vendor Profile Details

Company Name

Delighted

Company Website

https://delighted.com/

HQ Location

Employees

11-50

Social

Financials

M&A