Delighted platform Overview
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
Cuspera Reviews
73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Delighted platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Delighted platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.85/5 ★ |
"...The Email platform is the most common way to collect feedback whether from customers, constituents, or colleagues...." The Email Platform |
| measuring net promoter score |
4.78/5 ★ |
|
| Measuring CSAT |
4.94/5 ★ |
|
| Engaging Conversational Surveys |
4.47/5 ★ |
"...Although team members originally wanted to ask many more questions, after transitioning to Delighted to send customers NPS emails the day after they check out of their hotel, HotelTonight saw engagement increase...." Customer profile: HotelTonight + Delighted |
| engaging and following up |
4.52/5 ★ |
|
| engaging with scheduling & cadence |
4.12/5 ★ |
|
| Helpdesk Management |
3.97/5 ★ |
"...Our integrations make it quick and easy to get the most out of Delighted from automating sending to customers, to following up within your help desk, or sharing feedback across your team. ..." Delighted Customer feedback with Net Promoter Score |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.85/5 ★ |
"...The Email platform is the most common way to collect feedback whether from customers, constituents, or colleagues...." The Email Platform |
|
| measuring net promoter score |
4.85/5 ★ |
| Measuring CSAT |
4.85/5 ★ |
| Engaging Conversational Surveys |
4.47/5 ★ |
"...Although team members originally wanted to ask many more questions, after transitioning to Delighted to send customers NPS emails the day after they check out of their hotel, HotelTonight saw engagement increase...." Customer profile: HotelTonight + Delighted |
|
| engaging and following up |
4.47/5 ★ |
| engaging with scheduling & cadence |
4.47/5 ★ |
| Helpdesk Management |
3.97/5 ★ |
"...Our integrations make it quick and easy to get the most out of Delighted from automating sending to customers, to following up within your help desk, or sharing feedback across your team. ..." Delighted Customer feedback with Net Promoter Score |
|
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3088 insights from peers and experts to help you assess how these Delighted platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We have used Delighted for several years now, and have built our culture around working to understand customers based on NPS feedback. Delighted is an integral part of our daily focus on improving customer happiness. I couldn’t recommend it strongly enough. Testimonial By Allen Darnell |
|
By enabling us to see how we are doing each week on customer experience, Delighted has utterly transformed Bonobos. Most surveys are static; this is a living breathing part of our culture. Testimonial By Andy Dunn |
|
As a fast moving startup, Delighted keeps us informed every step of the way. We get the insight we need to ensure we’re growing and iterating with our customers’ happiness top of mind. Testimonial By Anne Terry |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Allen Darnell Chief Technology Officer Silvercar |
We have used Delighted for several years now, and have built our culture around working to understand customers based on NPS feedback. Delighted is an integral part of our daily focus on improving customer happiness. I couldn’t recommend it strongly enough. Testimonial By Allen Darnell |
|
Andy Dunn Founder and CEO Bonobos |
By enabling us to see how we are doing each week on customer experience, Delighted has utterly transformed Bonobos. Most surveys are static; this is a living breathing part of our culture. Testimonial By Andy Dunn |
|
Anne Terry Marketing ClassPass |
As a fast moving startup, Delighted keeps us informed every step of the way. We get the insight we need to ensure we’re growing and iterating with our customers’ happiness top of mind. Testimonial By Anne Terry |
Popular Business Setting
for Delighted platform
Top Industries
- Information Technology and Services
- Internet
- Computer Software
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Delighted platform to Improve customer satisfaction and Acquire customers
Delighted platform Alternatives
Peer and Expert Opinion on Features
for Delighted platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (693) |
| Dashboard | Read Reviews (88) |
| Alerts: popups & Notifications | Read Reviews (52) |
| Survey themes library | Read Reviews (38) |
| Personalization | Read Reviews (33) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (693) |
| Dashboard | Read Reviews (88) |
| Alerts: popups & Notifications | Read Reviews (52) |
| Survey themes library | Read Reviews (38) |
| Personalization | Read Reviews (33) |
IT and Other Capabilities
for Delighted platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (168) |
| Data Import | Read Reviews (196) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (168) |
| Data Import | Read Reviews (196) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (244) |
| Email Support | Read Reviews (17) |
| Chat Support | Read Reviews (15) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (244) |
| Email Support | Read Reviews (17) |
| Chat Support | Read Reviews (15) |
| Phone Support | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
Software Failure Risk Guidance
?for Delighted platform
Overall Risk Meter
Top Failure Risks for Delighted platform
Vendor Profile Details
Company Name
Delighted
Company Website
https://delighted.com/HQ Location
Employees
11-50
Social
Financials
M&A
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