Delighted platform Overview

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

Cuspera Reviews

73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Delighted platform.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Delighted platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.85/5

Read Reviews (581)

"...Now we can get daily feedback from customers so we can improve our business processes...." Peer review by Ryan L, Special Projects Manager
measuring net promoter score

4.78/5

Read Reviews (243)

Measuring CSAT

4.94/5

Read Reviews (66)

Engaging Conversational Surveys

4.47/5

Read Reviews (75)

"...Before You Buy Try-before-you-buy (TBYB) is one of the emerging trends in the e-commerce landscape to engage customers...." How to Build Customer Loyalty In E-Commerce
engaging and following up

4.52/5

Read Reviews (63)

engaging with scheduling & cadence

4.12/5

Read Reviews (5)

Helpdesk Management

3.97/5

Read Reviews (32)

"...Additionally, Delighted offers impressive customer support to help you create a better workflow...." The 16 Best Survey Software and Questionnaire Tools in 2019
PEER EXPERIENCES
Collecting Feedback with Promotions

4.85/5

Read Reviews (581)

"...Now we can get daily feedback from customers so we can improve our business processes...." Peer review by Ryan L, Special Projects Manager
measuring net promoter score

4.85/5

Read Reviews (243)

Measuring CSAT

4.85/5

Read Reviews (66)

Engaging Conversational Surveys

4.47/5

Read Reviews (75)

"...Before You Buy Try-before-you-buy (TBYB) is one of the emerging trends in the e-commerce landscape to engage customers...." How to Build Customer Loyalty In E-Commerce
engaging and following up

4.47/5

Read Reviews (63)

engaging with scheduling & cadence

4.47/5

Read Reviews (5)

Helpdesk Management

3.97/5

Read Reviews (32)

"...Additionally, Delighted offers impressive customer support to help you create a better workflow...." The 16 Best Survey Software and Questionnaire Tools in 2019

36+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3088 insights from peers and experts to help you assess how these Delighted platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Ross Rader

Vice President of Customer Experience

Ting

We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts. Testimonial By Ross Rader

Megha Doshi

Marketing Director

Strava

Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream. Testimonial By Megha Doshi

Bethany Kemp

Vice President

Design with Reach

Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus att...ention on the areas with the greatest opportunity for improvement.

Testimonial By Bethany Kemp
CUSTOMERS TESTIMONIALS

Ross Rader

Vice President of Customer Experience

Ting

We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts. Testimonial By Ross Rader

Megha Doshi

Marketing Director

Strava

Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream. Testimonial By Megha Doshi

Bethany Kemp

Vice President

Design with Reach

Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus att...ention on the areas with the greatest opportunity for improvement.

Testimonial By Bethany Kemp

Popular Business Setting

for Delighted platform

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Delighted platform to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Delighted platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (693)
Dashboard

4.27/5

Read Reviews (88)
Alerts: popups & Notifications

3.86/5

Read Reviews (52)
Survey themes library

4.86/5

Read Reviews (38)
Personalization

4.09/5

Read Reviews (33)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.39/5

Read Reviews (693)
Dashboard

4.27/5

Read Reviews (88)
Alerts: popups & Notifications

3.86/5

Read Reviews (52)
Survey themes library

4.86/5

Read Reviews (38)
Personalization

4.09/5

Read Reviews (33)

IT and Other Capabilities

for Delighted platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5

Read Reviews (168)
Data Import

3.92/5

Read Reviews (196)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.10/5

Read Reviews (168)
Data Import

3.92/5

Read Reviews (196)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.58/5

Read Reviews (244)
Email Support

4.19/5

Read Reviews (17)
Chat Support

4.15/5

Read Reviews (15)
Phone Support

3.84/5

Read Reviews (15)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.58/5

Read Reviews (244)
Email Support

4.19/5

Read Reviews (17)
Chat Support

4.15/5

Read Reviews (15)
Phone Support

3.84/5

Read Reviews (15)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.65/5

Read Reviews (5)
Analytics

4.71/5

Read Reviews (107)
Custom Reports

4.25/5

Read Reviews (360)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.65/5

Read Reviews (5)
Analytics

4.71/5

Read Reviews (107)
Custom Reports

4.25/5

Read Reviews (360)

Software Failure Risk Guidance

?

for Delighted platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Delighted platform

Vendor Profile Details

Company Name

Delighted

Company Website

https://delighted.com/

HQ Location

Employees

11-50

Social

Financials

M&A