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Delighted platform vs SurveyMethods: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Delighted platform medium Failure Risk for SurveyMethods low
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Comparison Summary

This comparison report of Delighted platform vs. SurveyMethods is based on a specific set of business needs and context. The comparison uses 3943 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and SurveyMethods

Delighted platform, SurveyMethods, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

SurveyMethods focuses on Customer Feedback Management with Newsletter, Helpdesk Management with Phone Calls, Communication Management with E-Mail, Engagement Management, etc.

"We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts. " - Ross Rader

"As a small nonprofit, we use the software for registration for meetings and doing surveys to get input from people who participate in our activities. It is very important to have a tool that is simple for the end user to complete and for the adminis...trator to implement and get reports. I have found that it is a superior tool to the Constant Contact service that we used to have. " - Debra Bowyer

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Delighted platform is better than SurveyMethods for

Software Failure Risk

  • medium

logo SurveyMethods

Focus area

SurveyMethods is better than Delighted platform for

Software Failure Risk

  • low

About

Customer feedback tool to gather actionable feedback from your customers

SurveyMethods | Online Survey Software | Data Analysis ...

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

53

33

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (581)

Read Reviews (39)

measuring net promoter score

Read Reviews (243)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (66)

Read Reviews (13)

engagement management

Read Reviews (75)

Read Reviews (9)

engaging and following up

Read Reviews (63)

Read Reviews (5)

engaging with scheduling & cadence

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (32)

Read Reviews (22)

communication management

Read Reviews (26)

Read Reviews (11)

sending & publishing communications

Read Reviews (26)

Read Reviews (11)

social media management

Read Reviews (23)

Read Reviews (5)

social media analytics

Read Reviews (20)

Read Reviews (0)

contact list management

Read Reviews (14)

Read Reviews (1)

creating contact list

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (14)

Read Reviews (1)

competitive intelligence

Read Reviews (11)

Read Reviews (0)

workflow management

Read Reviews (9)

Read Reviews (1)

training & onboarding

Read Reviews (8)

Read Reviews (1)

sales document management

Read Reviews (8)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (1)

content management

Read Reviews (7)

Read Reviews (1)

content sharing

Read Reviews (6)

Read Reviews (1)

lifetime value management

Read Reviews (6)

Read Reviews (0)

campaign management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

customise loyalty program

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (3)

Read Reviews (3)

referral management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (1)

Read Reviews (3)

create learning path

Read Reviews (0)

Read Reviews (3)

courses & assessment

Read Reviews (0)

Read Reviews (3)

create learning path

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Enhance customer relationships

  • Improve brand engagement

  • Build brand awareness

  • Increase sales & revenue

  • Acquire customers

  • See 5 more

Top Channels

Channels Used

  • newsletter

  • e-mail

  • social media

  • phone calls

  • website

  • Facebook

  • See 3 more

  • newsletter

  • e-mail

  • social media

  • phone calls

  • website

  • Facebook

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting