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Qualtrics CoreXM: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Qualtrics CoreXM
Brand: Qualtrics CoreXM
Rating: 4.63 (6493 reviews)

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(6493)

Experience Management Software to gather experience insights and take action

AI Powered

Qualtrics CoreXM Overview

Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics CoreXM.

Other use cases:

Market Research
Social Media Management
Training & Onboarding
Collaboration
Automated Workflows
Communication Management
Customise Loyalty Program

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics CoreXM.

Other priorities:

Grow Market Share
Improve Brand Engagement
Increase Sales & Revenue
Build Brand Awareness
Improve ROI
Improve Product Experience
Scale Best Practices
Increase Customer Life Time Value
Enter New Markets Internationally Or Locally
Improve Employee Experience
Establish Thought Leadership
Improve Digital And Social Presence
Improve Stakeholder Relations
Manage Risk
Improve Consistency
Improve Efficiency

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Qualtrics CoreXM Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics CoreXM works with different mediums / channels such as E-Mail.

Qualtrics CoreXM's features include Embedded Survey Forms, Dashboard, Personalization, etc. and Qualtrics CoreXM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Qualtrics CoreXM analytics capabilities include Analytics, and Custom Reports.

Reviews

"The Qualtrics link back to design and development allows us to build breakthrough products" - Under Armour

Qualtrics CoreXM, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics CoreXM

Top Industries

Education
Internet
Research

Popular in

Enterprise
Large Enterprise
Mid Market

Qualtrics CoreXM is popular in Education, Internet, and Research and is widely used by Enterprise, Large Enterprise, and Mid Market.

Qualtrics CoreXM Customer wins, Customer success stories, Case studies

How efficiently Does Qualtrics CoreXM manage your Collecting Feedback?

Qualtrics Corexm collects feedback for customer service satisfaction, product usage, and event satisfaction. The platform provides tools to create customized surveys, quizzes, and forms with a client-specific look and feel. The application lacks an administrative interface for managing employee surveys.

"...Gaining customer insight into satisfaction levels, product usage, and event satisfaction...." Peer review by Caleb J.

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How can Qualtrics CoreXM optimize your Engaging Conversational Surveys Workflow?

Qualtrics Corexm engages respondents through conversational surveys, facilitating insightful feedback collection. This platform enables diverse organizations to gather data on various topics, such as employee engagement, student satisfaction, and stakeholder feedback. The platform's capabilities are limited by a lack of engaging visuals and increased visual options.

"...employee engagement..." Peer review by Administrator in Financial Services

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How can Qualtrics CoreXM optimize your Helpdesk Management Workflow?

Qualtrics offers robust survey design capabilities with multiple distribution methods, enabling efficient data collection. It features a comprehensive helpdesk team that provides readily available support, resolving a range of issues and offering guidance on advanced features. However, users may experience delays in accessing helpdesk support.

"...It's easy to identify how to implement the steps that the support person helped me with. . ...." Peer review by Dawn P., UX Researcher, Internet

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What benefits does Qualtrics CoreXM offer for Market Research?

Qualtrics provides a comprehensive platform for market research, offering a depth of features not found in other platforms. It enables users to create and conduct intricate surveys, collect and analyze data, and gain actionable insights. However, Qualtrics’ focus on academic research limits its capabilities for specific market research needs.

"...Easy to configure an NPS question and link into existing studies, offers industry standard studies like SUS "out of the box...." Peer review by Steve B., User Experience Lead, Financial Services

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43 buyers and buying teams have used Cuspera to assess how well Qualtrics CoreXM solved their Customer Feedback Management needs. Cuspera uses 6493 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Under Armour	The Qualtrics link back to design and development allows us to build breakthrough products Testimonial By Under Armour
L.L.Bean	We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean
Chobani	Qualtrics helps us be perfect in what we deliver to consumers Testimonial By Chobani

CUSTOMERS	TESTIMONIALS
Under Armour	The Qualtrics link back to design and development allows us to build breakthrough products Testimonial By Under Armour
L.L.Bean	We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean
Chobani	Qualtrics helps us be perfect in what we deliver to consumers Testimonial By Chobani

More Qualtrics CoreXM Customer Stories...

Frequently Asked Questions(FAQ)

for Qualtrics CoreXM

What is Qualtrics CoreXM?

Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time.

It collects feedback via pre-configured surveys, analyzes open text responses using Text iQ, and measures customer sentiments through scoring. It uses the drag and drop interface, multiple question formats, and pre-built templates to create custom surveys and questionnaires. Users can collect feedback across multiple platforms, which enables companies to optimize customer engagement, improve response rates, and act on insights. Its centralized platform uses AI and machine learning to monitor survey responses in real-time, flag poor quality responses, and offer recommendations for improvement.

Key features include customer segmentation, sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, data insight reports, and more.

What is Qualtrics CoreXM used for?

Qualtrics CoreXM is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .