Qualtrics CoreXM Overview

Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics CoreXM.

Other use cases:

  • Market Research
  • Social Media Management
  • Training & Onboarding
  • Collaboration
  • Automated Workflows
  • Communication Management
  • Customise Loyalty Program
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics CoreXM.

Other priorities:

  • Grow Market Share
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Employee Experience
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Consistency
  • Improve Efficiency
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Qualtrics CoreXM Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics CoreXM works with different mediums / channels such as E-Mail.

Qualtrics CoreXM's features include Embedded Survey Forms, Dashboard, Personalization, etc. and Qualtrics CoreXM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Qualtrics CoreXM analytics capabilities include Analytics, and Custom Reports.

Reviews

"We use Qualtrics for everything from simple concept tests to complex conjoints." - L.L.Bean

Qualtrics CoreXM, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics CoreXM

Top Industries

  • Education
  • Internet
  • Research

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Qualtrics CoreXM is popular in Education, Internet, and Research and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Qualtrics CoreXM Use Cases

What makes Qualtrics CoreXM ideal for Collecting Feedback?

What makes Qualtrics CoreXM ideal for Engaging Conversational Surveys?

What makes Qualtrics CoreXM ideal for Helpdesk Management?

What makes Qualtrics CoreXM ideal for Market Research?

Why is Qualtrics CoreXM the best choice for Social Media Management?

42+ more Business Use Cases

43 buyers and buying teams have used Cuspera to assess how well Qualtrics CoreXM solved their Customer Feedback Management needs. Cuspera uses 6493 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Qualtrics CoreXM testimonial

L.L.Bean
We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean
Qualtrics CoreXM testimonial

Yamaha
Qualtrics is the difference between success and failure. Testimonial By Yamaha
Qualtrics CoreXM testimonial

Chobani
Qualtrics helps us be perfect in what we deliver to consumers Testimonial By Chobani
CUSTOMERS TESTIMONIALS
Qualtrics CoreXM testimonial

L.L.Bean
We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean
Qualtrics CoreXM testimonial

Yamaha
Qualtrics is the difference between success and failure. Testimonial By Yamaha
Qualtrics CoreXM testimonial

Chobani
Qualtrics helps us be perfect in what we deliver to consumers Testimonial By Chobani

Case Studies

Transportation/Trucking/Railroad

CASE STUDY UPS

Qualtrics helped UPS enhance customer and employee experiences, leading to improved engagement, productivity, and retention through real-time insights and AI-powered solutions.

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Real Estate

CASE STUDY Trafford Housing Trust

Trafford Housing Trust improved customer and employee experiences using Qualtrics, leading to higher engagement, productivity, and real-time insights for better decision-making.

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CASE STUDY Tetra Pak

Tetra Pak improved their research speed by 300%. Customer surveys now take 2 minutes. They achieved a 55% response rate from over 1,000 customers in the first year. Follow-up time with detractors red...uced to 48 hours from 15 days.

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Real Estate

CASE STUDY Zillow

Zillow improved customer experience and employee engagement by using Qualtrics, leading to enhanced insights, increased conversion rates, and better employee retention.

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Hospital & Health Care

CASE STUDY Tufts Medicine

Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating. They expanded surveys in nine languages and improved data accessibil...ity. They now respond quickly to patient feedback.

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Media Production

CASE STUDY VRT

VRT improved customer and employee experience using Qualtrics, leading to increased revenue, loyalty, and employee engagement. They leveraged real-time insights for strategic decision-making.

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Frequently Asked Questions(FAQ)

for Qualtrics CoreXM

What is Qualtrics CoreXM?

Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time.

It collects feedback via pre-configured surveys, analyzes open text responses using Text iQ, and measures customer sentiments through scoring. It uses the drag and drop interface, multiple question formats, and pre-built templates to create custom surveys and questionnaires. Users can collect feedback across multiple platforms, which enables companies to optimize customer engagement, improve response rates, and act on insights. Its centralized platform uses AI and machine learning to monitor survey responses in real-time, flag poor quality responses, and offer recommendations for improvement.

Key features include customer segmentation, sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, data insight reports, and more.

What is Qualtrics CoreXM used for?

Qualtrics CoreXM is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Qualtrics CoreXM?

Embedded survey forms, Dashboard and Personalization are some of the top features of Qualtrics CoreXM.

Who uses Qualtrics CoreXM?

Qualtrics CoreXM is used by Education, Internet and Research among other industries.

What are Qualtrics CoreXM alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Qualtrics CoreXM.

Where is Qualtrics CoreXM located?

Qualtrics CoreXM is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics CoreXM for Collecting feedback and Engaging conversational surveys

Qualtrics CoreXM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (10)
Analytics

4.23/5 ★

Read Reviews (416)
Custom Reports

3.38/5 ★

Read Reviews (985)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (10)
Analytics

4.23/5 ★

Read Reviews (416)
Custom Reports

3.38/5 ★

Read Reviews (985)

Software Failure Risk Guidance

?

for Qualtrics CoreXM

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics CoreXM

Qualtrics, LLC​ News

Partnership

Sonata Software and Qualtrics Partner to Transform Customer Experience for Global Brands

Sonata Software and Qualtrics have formed a strategic partnership to deliver enhanced customer experience solutions for global enterprises. The collaboration combines Sonatas digital engineering expertise with Qualtrics experience management platform, enabling brands to leverage advanced analytics and actionable insights to improve customer engagement and loyalty.

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Awards

Qualtrics Named a leader in employee experience management platforms

Qualtrics has been recognized as a leader in employee experience management platforms, highlighting its strong capabilities in experience management software for enterprises. This recognition reinforces Qualtrics' position in the employee engagement and HR technology market.

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Customer

State Board of Education, Qualtrics partnering to transform K-12 education - Yahoo

The State Board of Education is partnering with Qualtrics to transform K-12 education.

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Product

Qualtrics Introduces New Market Intelligence Capabilities

Qualtrics has introduced new market intelligence capabilities, enhancing its offerings in data management and analytics.

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Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

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Financials

SERIES C