Qualtrics CoreXM Product Overview

Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Key Insights

Qualtrics Corexm collects feedback for customer service satisfaction, product usage, and event satisfaction. The platform provides tools to create customized surveys, quizzes, and forms with a client-specific look and feel. The application lacks an administrative interface for managing employee surveys.

Qualtrics Corexm engages respondents through conversational surveys, facilitating insightful feedback collection. This platform enables diverse organizations to gather data on various topics, such as employee engagement, student satisfaction, and stakeholder feedback. The platform's capabilities are limited by a lack of engaging visuals and increased visual options.

Product Business Settings

Qualtrics CoreXM is popular in Education, Internet, and Research industries and is widely used by Enterprise, Large Enterprise, and Mid Market.

Integrations

Live Chat
Data Management Platform
Marketing Automation
Team Collaboration

How satisfied the customers are with Qualtrics CoreXM use-cases

Reviews

"The Qualtrics link back to design and development allows us to build breakthrough products" - Under Armour
"We use Qualtrics for everything from simple concept tests to complex conjoints." - L.L.Bean

Qualtrics CoreXM Customer Insights, Testimonials and Case Studies

What benefits does Qualtrics CoreXM offer for Collecting Feedback?

Why is Qualtrics CoreXM the best choice for Engaging Conversational Surveys?

What solutions does Qualtrics CoreXM provide for Helpdesk Management?

What makes Qualtrics CoreXM ideal for Market Research?

How can Qualtrics CoreXM enhance your Social Media Management process?

What is Qualtrics CoreXM?

Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time.

It collects feedback via pre-configured surveys, analyzes open text responses using Text iQ, and measures customer sentiments through scoring. It uses the drag and drop interface, multiple question formats, and pre-built templates to create custom surveys and questionnaires. Users can collect feedback across multiple platforms, which enables companies to optimize customer engagement, improve response rates, and act on insights. Its centralized platform uses AI and machine learning to monitor survey responses in real-time, flag poor quality responses, and offer recommendations for improvement.

Key features include customer segmentation, sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, data insight reports, and more.

What is Qualtrics CoreXM used for?

Qualtrics CoreXM is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Qualtrics CoreXM?

Embedded survey forms, Dashboard and Personalization are some of the top features of Qualtrics CoreXM.

Who uses Qualtrics CoreXM?

Qualtrics CoreXM is used by Education, Internet and Research among other industries.

What are Qualtrics CoreXM alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Qualtrics CoreXM.

Where is Qualtrics CoreXM located?

Qualtrics CoreXM is headquartered at 333 W River Park Dr Provo, Utah 84604.

43 buyers and buying teams have used Cuspera to assess how well Qualtrics CoreXM solved their Customer Feedback Management needs. Cuspera uses 6493 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Qualtrics CoreXM testimonial

Under Armour
The Qualtrics link back to design and development allows us to build breakthrough products Testimonial By Under Armour
Qualtrics CoreXM testimonial

L.L.Bean
We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean
Qualtrics CoreXM testimonial

Chobani
Qualtrics helps us be perfect in what we deliver to consumers Testimonial By Chobani
CUSTOMERS TESTIMONIALS
Qualtrics CoreXM testimonial

Under Armour
The Qualtrics link back to design and development allows us to build breakthrough products Testimonial By Under Armour
Qualtrics CoreXM testimonial

L.L.Bean
We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean
Qualtrics CoreXM testimonial

Chobani
Qualtrics helps us be perfect in what we deliver to consumers Testimonial By Chobani
 

David Jones seeks 360 - degree customer view from unified data

David Jones is utilizing Qualtrics to enhance its customer experience by collecting and acting on customer feedback. This initiative is part of a broader strategy to create a unified, 360-degree view... of customers, integrating feedback with operational data from Snowflake. This approach aims to improve personalization in marketing efforts and enrich data on online user behavior.

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Singapore Airlines Enhances Customer Experience Analytics with Qualtrics - MarTech Cube

Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. By using Qualtrics' solutions, Singapore Airlines aims to improve the collection, processing, and analysi...s of customer feedback across multiple channels. This three-year agreement will leverage advanced analytics and AI to gain deeper insights into customer preferences and concerns, ultimately enhancing the customer journey.

Read on →
 

iTWire - Singapore Airlines Enhances Customer Experience Analytics with Qualtrics

Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. The three-year agreement involves using Qualtrics' solutions to improve the collection and analysis of cu...stomer feedback, leveraging advanced analytics and AI. This collaboration aims to provide deeper insights into customer preferences and enhance the overall travel experience.

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University of Denver - Education

Qualtrics helped the University of Denver build a brand experience program. The university used Qualtrics to gather feedback from over 1,600 people in seven markets. They found that a sense of belong...ing was the most important factor for students. Prospective students who saw a DU ad were eight times more likely to enroll. The university now uses Qualtrics for ongoing surveys to measure campaign impact.

Read on →

Essex County Council - Government Administration - Medium

Qualtrics helped Essex County Council boost employee engagement to a 15-year high. The council switched from third-party vendors to Qualtrics for real-time feedback and control. Employees can now giv...e feedback from any device, and managers see live results within 24 hours. The council achieved a +10 year-on-year increase in engagement. Local teams use dashboards to act quickly on employee feedback.

Read on →

Tufts Medicine - Hospital & Health Care

Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating. They expanded surveys in nine languages and improved data accessibil...ity. They now respond quickly to patient feedback.

Read on →
lightning

Peers used Qualtrics CoreXM for Collecting feedback and Engaging conversational surveys

Qualtrics CoreXM Competitors

Qualtrics CoreXM Features

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FEATURE RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (10)
Analytics

4.23/5 ★

Read Reviews (416)
Custom Reports

3.38/5 ★

Read Reviews (985)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (10)
Analytics

4.23/5 ★

Read Reviews (416)
Custom Reports

3.38/5 ★

Read Reviews (985)

Qualtrics CoreXM Integrations

Qualtrics CoreXM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.15/5 ★

Read Reviews (342)
Data Import

3.01/5 ★

Read Reviews (659)

Intercom

4.49 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Workato Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Qualtrics CoreXM

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Qualtrics CoreXM

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics CoreXM

Qualtrics, LLC​ News

Partnership
 

PGA TOUR, Qualtrics announce expanded relationship to enhance fan experiences

The PGA TOUR has expanded its partnership with Qualtrics, designating it as the official tool for the "Voice of the Gallery" program. This initiative, part of the Fan Forward project, leverages Qualtrics' platform to gather and analyze fan feedback at events, enhancing real-time fan experiences and player engagement. The collaboration aims to improve event operations and fan satisfaction by acting on insights gathered from attendees.

Read more →
Product
 

Qualtrics expands synthetic research marketing, testing tech

Qualtrics has launched prebuilt synthetic research panels powered by a custom large language model at its X4 user conference. These panels, designed for U.S. consumers, help marketers by providing insights based on demographic segments. The company plans to expand these panels to other regions. Additional tools released include the Qualtrics Research Hub and AI-driven features for marketing and product development.

Read more →
Product
 

Qualtrics Launches AI Agents That Close the Loop in Real Time

Qualtrics has launched new AI-driven capabilities within its Customer Experience suite, focusing on real-time feedback action. The release includes omnichannel listening, automated text analytics, and AI-powered Experience Agents, aimed at enhancing customer interaction and reducing response times. Notable implementations include TruGreen, which saw a 30% reduction in escalations and improved customer satisfaction.

Read more →
Product
 

Qualtrics adds AI-powered synthetic data and research tools to speed customer insights

Qualtrics has introduced AI-driven synthetic data and research tools to enhance its Market Research suite. These tools include synthetic consumer panels and a Research Hub, designed to speed up customer insights by simulating consumer responses and making past research searchable. The updates aim to improve decision-making by providing faster access to insights while maintaining methodological rigor.

Read more →

Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

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Financials

SERIES C