About Qualtrics CoreXM

Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time.

It collects feedback via pre-configured surveys, analyzes open text responses using Text iQ, and measures customer sentiments through scoring. It uses the drag and drop interface, multiple question formats, and pre-built templates to create custom surveys and questionnaires. Users can collect feedback across multiple platforms, which enables companies to optimize customer engagement, improve response rates, and act on insights. Its centralized platform uses AI and machine learning to monitor survey responses in real-time, flag poor quality responses, and offer recommendations for improvement.

Key features include customer segmentation, sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, data insight reports, and more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Qualtrics CoreXM solves your Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Qualtrics CoreXM.

Other priorities:

  • Grow Market Share
  • Improve Brand Engagement
  • Improve ROI
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Product Experience
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Employee Experience
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve Visibility
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Helpdesk Management , Engaging Conversational Surveys , as the business use cases that they have been most satisfied while using Qualtrics CoreXM.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.82/5

Read Reviews (214)

"...Brand Perception, concept testing, understanding what drives customer satisfaction and loyalty Conference shared client case studies in a non-intrusive, educational way...." Peer review by Laury H., Computer Software
Measuring CSAT

4.82/5

Read Reviews (60)

measuring net promoter score

4.82/5

Read Reviews (30)

Helpdesk Management

4.09/5

Read Reviews (141)

"...The thing I liked most was having the ability to call Qualtrics for help with setting up our surveys...." Peer review by Verified Reviewer, Government Administration
Engaging Conversational Surveys

4.90/5

Read Reviews (136)

"...Customer service is amazing!. Follow-up emails to thank participating respondents or remind lagging invitees is truly helpful...." Peer review by User in Higher Education, Education
engaging and following up

4.90/5

Read Reviews (119)

PEER EXPERIENCES
Collecting Feedback

4.82/5

Read Reviews (214)

"...Brand Perception, concept testing, understanding what drives customer satisfaction and loyalty Conference shared client case studies in a non-intrusive, educational way...." Peer review by Laury H., Computer Software
Measuring CSAT

4.82/5

Read Reviews (60)

measuring net promoter score

4.82/5

Read Reviews (30)

Helpdesk Management

4.09/5

Read Reviews (141)

"...The thing I liked most was having the ability to call Qualtrics for help with setting up our surveys...." Peer review by Verified Reviewer, Government Administration
Engaging Conversational Surveys

4.90/5

Read Reviews (136)

"...Customer service is amazing!. Follow-up emails to thank participating respondents or remind lagging invitees is truly helpful...." Peer review by User in Higher Education, Education
engaging and following up

4.90/5

Read Reviews (119)

42+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6818 insights from peers and experts to help you assess how these Qualtrics CoreXM use cases fit your Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Under Armour

The Qualtrics link back to design and development allows us to build breakthrough products Testimonial By Under Armour

L.L.Bean

We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean

Yamaha

Qualtrics is the difference between success and failure. Testimonial By Yamaha
CUSTOMERS TESTIMONIALS

Under Armour

The Qualtrics link back to design and development allows us to build breakthrough products Testimonial By Under Armour

L.L.Bean

We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean

Yamaha

Qualtrics is the difference between success and failure. Testimonial By Yamaha

Case Studies

COMPANY CASE STUDIES
Case Study Yahoo

Our employee attrition model improved by 10X.

Read More
Case Study Microsoft

Qualtrics is helping us become a force for good on an incredible scale.

Read More
Case Study JetBlue

Qualtrics is an innovative, end-to-end solution for world-class customer satisfaction.

Read More

Popular Business Setting

for Qualtrics CoreXM

Top Industries

  • Education
  • Research
  • Hospital & Health Care

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Peers used Qualtrics CoreXM to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Qualtrics CoreXM

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.15/5

Read Reviews (1762)
Personalization

4.25/5

Read Reviews (105)
Dashboard

3.18/5

Read Reviews (84)
Survey themes library

3.24/5

Read Reviews (34)
Calculator

2.50/5

Read Reviews (16)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.15/5

Read Reviews (1762)
Personalization

4.25/5

Read Reviews (105)
Dashboard

3.18/5

Read Reviews (84)
Survey themes library

3.24/5

Read Reviews (34)
Calculator

2.50/5

Read Reviews (16)

IT and Other Capabilities

for Qualtrics CoreXM

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.17/5

Read Reviews (352)
Data Import

3.03/5

Read Reviews (685)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.17/5

Read Reviews (352)
Data Import

3.03/5

Read Reviews (685)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.39/5

Read Reviews (94)
Phone Support

4.25/5

Read Reviews (114)
24/7 Support

4.21/5

Read Reviews (887)
Chat Support

4.16/5

Read Reviews (110)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.39/5

Read Reviews (94)
Phone Support

4.25/5

Read Reviews (114)
24/7 Support

4.21/5

Read Reviews (887)
Chat Support

4.16/5

Read Reviews (110)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.97/5

Read Reviews (10)
Analytics

4.23/5

Read Reviews (418)
Custom Reports

3.39/5

Read Reviews (1021)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.97/5

Read Reviews (10)
Analytics

4.23/5

Read Reviews (418)
Custom Reports

3.39/5

Read Reviews (1021)

Failure Risk Guidance Security Report

?

for Qualtrics CoreXM

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics CoreXM

Vendor Profile Details

Company Name

Qualtrics

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Financials

M&A