Qualtrics CoreXM Overview

This is a summary of the comprehensive capabilities and benefits of Qualtrics CoreXM based on over 6493 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Qualtrics CoreXM, Alchemer Enterprise Feedback Management Platform, Sogolytics, Qualtrics Customer Experience, SmartSurvey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Qualtrics CoreXM is right for your needs? Our Cuspera AI engine can evaluate how Qualtrics CoreXM fits your specific business needs, industry, and context. Get your personalized assessment report today.

Qualtrics CoreXM supports business goals such as:

  • Improve Customer Satisfaction
  • Acquire Customers
  • Grow Market Share
  • Improve Brand Engagement
  • Increase Sales & Revenue

Qualtrics CoreXM can help you with many activities, such as Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, Market Research, Social Media Management, etc. It can help manage these activities if you use and E-Mail for these needs. As a solution, Qualtrics CoreXM's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.

Qualtrics CoreXM was founded in 2002. Education Vertical is its biggest customer base.

Reviews

"We use Qualtrics for everything from simple concept tests to complex conjoints. " - L.L.Bean

Cuspera Reviews

43 buyers and buying teams have used Cuspera to assess how well Qualtrics CoreXM solved their Customer Feedback Management needs. Cuspera uses 6493 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Qualtrics CoreXM.

Other priorities:

  • Grow Market Share
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Employee Experience
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Consistency
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Qualtrics CoreXM.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.82/5

Read Reviews (213)

"...The low customer satisfaction ratings were fueled primarily by poor communication and misunderstanding over pricing...." Case Study ComEd
Measuring CSAT

4.91/5

Read Reviews (59)

"...customer satisfaction research Easy survey building...."
measuring net promoter score

4.63/5

Read Reviews (27)

"...Setting up a complicated NPS survey...."
Engaging Conversational Surveys with E-Mail

4.90/5

Read Reviews (127)

"...Using the Employee Insight platform has transformed how engagement survey data can be understood...."
engaging and following up

4.89/5

Read Reviews (111)

"...Customer service is amazing!. Follow-up emails to thank participating respondents or remind lagging invitees is truly helpful...."
Helpdesk Management

4.11/5

Read Reviews (114)

"...I've begun the creation of Quick-Help support tool that is powered by Qualtrics...."
PEER EXPERIENCES
Collecting Feedback

4.82/5

Read Reviews (213)

"...The low customer satisfaction ratings were fueled primarily by poor communication and misunderstanding over pricing...." Case Study ComEd
Measuring CSAT

4.82/5

Read Reviews (59)

measuring net promoter score

4.82/5

Read Reviews (27)

Engaging Conversational Surveys with E-Mail

4.90/5

Read Reviews (127)

"...Using the Employee Insight platform has transformed how engagement survey data can be understood...." Peer review by Internal Consultant
engaging and following up

4.90/5

Read Reviews (111)

Helpdesk Management

4.11/5

Read Reviews (114)

"...I've begun the creation of Quick-Help support tool that is powered by Qualtrics...." Peer review by Jason H., Manager of Academic Enterprise Systems, Education

42+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6493 insights from peers and experts to help you assess how these Qualtrics CoreXM use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

L.L.Bean

We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean

Yamaha

Qualtrics is the difference between success and failure. Testimonial By Yamaha

Under Armour

The Qualtrics link back to design and development allows us to build breakthrough products Testimonial By Under Armour
CUSTOMERS TESTIMONIALS

L.L.Bean

We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean

Yamaha

Qualtrics is the difference between success and failure. Testimonial By Yamaha

Under Armour

The Qualtrics link back to design and development allows us to build breakthrough products Testimonial By Under Armour

Case Studies

COMPANY CASE STUDIES
Case Study Yahoo

Our employee attrition model improved by 10X.

Read More
Case Study JetBlue

Qualtrics is an innovative, end-to-end solution for world-class customer satisfaction.

Read More
Case Study Microsoft

Qualtrics is helping us become a force for good on an incredible scale.

Read More

Based on peer insights

Cuspera recommends Qualtrics CoreXM for

Use Cases Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management
Medium E-Mail
Features Embedded Survey Forms, Dashboard, Personalization
Business Priorities Improve Customer Satisfaction, Acquire Customers, Grow Market Share
Industries Education, Internet, Research

Frequently Asked Questions(FAQ)

for Qualtrics CoreXM

What is Qualtrics CoreXM?

Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time.

What is Qualtrics CoreXM used for?

Qualtrics CoreXM is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Qualtrics CoreXM?

Embedded survey forms, Dashboard and Personalization are some of the top features of Qualtrics CoreXM.

Who uses Qualtrics CoreXM?

Qualtrics CoreXM is used by Education, Internet and Research among other industries.

What are Qualtrics CoreXM alternatives?

Where is Qualtrics CoreXM located?

Qualtrics CoreXM is headquartered at 333 W River Park Dr Provo, Utah 84604.

Popular Business Setting

for Qualtrics CoreXM

Top Industries

  • Education
  • Internet
  • Research

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Peers used Qualtrics CoreXM to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Qualtrics CoreXM

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.15/5

Read Reviews (1744)
Dashboard

3.17/5

Read Reviews (83)
Personalization

4.35/5

Read Reviews (80)
Survey themes library

3.24/5

Read Reviews (34)
Ticketing

3.95/5

Read Reviews (17)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.15/5

Read Reviews (1744)
Dashboard

3.17/5

Read Reviews (83)
Personalization

4.35/5

Read Reviews (80)
Survey themes library

3.24/5

Read Reviews (34)
Ticketing

3.95/5

Read Reviews (17)

IT and Other Capabilities

for Qualtrics CoreXM

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.15/5

Read Reviews (342)
Data Import

3.01/5

Read Reviews (659)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.15/5

Read Reviews (342)
Data Import

3.01/5

Read Reviews (659)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.47/5

Read Reviews (75)
Phone Support

4.30/5

Read Reviews (95)
24/7 Support

4.23/5

Read Reviews (847)
Chat Support

4.20/5

Read Reviews (91)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.47/5

Read Reviews (75)
Phone Support

4.30/5

Read Reviews (95)
24/7 Support

4.23/5

Read Reviews (847)
Chat Support

4.20/5

Read Reviews (91)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.97/5

Read Reviews (10)
Analytics

4.23/5

Read Reviews (416)
Custom Reports

3.38/5

Read Reviews (985)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.97/5

Read Reviews (10)
Analytics

4.23/5

Read Reviews (416)
Custom Reports

3.38/5

Read Reviews (985)

Software Failure Risk Guidance

?

for Qualtrics CoreXM

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics CoreXM

Vendor Profile Details

Company Name

Qualtrics

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Financials

M&A