Overview: Medallia Agent Connect and Qualtrics CoreXM as Customer Feedback Management Category solutions.

Medallia Agent Connect excels at engaging with customers via conversational surveys and supports businesses primarily in the retail sector, focusing on customer satisfaction and efficiency improvements. Qualtrics CoreXM specializes in comprehensive feedback collection and appeals to diverse industries, including education, with strong analytics and integration capabilities. Medallia caters mainly to mid-market and enterprise clients, while Qualtrics also serves a significant portion of small businesses. Choosing between these platforms depends on specific industry needs and desired capabilities.

Medallia Agent Connect: Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Medallia Agent Connect and Qualtrics CoreXM: Best Use cases based on the customer satisfaction data

Medallia Agent Connect

Key Capabilities Supported

Medallia Agent Connect enhances collecting feedback and engaging customers through conversational surveys. It also aids coaching and performance management. read more →

Qualtrics CoreXM leads in feedback collection and supports engaging surveys and market research. This appeals to users focusing on data-driven decisions. read more →

Business Goals

Medallia Agent Connect emphasizes improving customer satisfaction and operational efficiency. It also helps in acquiring customers and enhancing product experiences. read more →

Qualtrics CoreXM is crafted to improve customer satisfaction and help businesses acquire customers. It also works towards growing market share and increasing revenue. read more →

Core Features

Training and onboarding are standout features with custom reports and analytics shaping user engagement in Medallia Agent Connect. read more →

Qualtrics CoreXM offers powerful analytics and AI-powered tools with extensive integration capabilities meeting complex user needs. read more →

Vendor Support

Medallia Agent Connect provides 24/7 support with options for chat, phone, and email support, meeting various customer preferences. read more →

Qualtrics CoreXM delivers robust 24/7 support, with additional chat and phone support, catering to diverse operational requirements. read more →

User Segments and Industries

Medallia Agent Connect predominantly serves the retail industry and is popular among mid-market and enterprise clients. read more →

Qualtrics CoreXM is favored in education and internet industries, widely used across small to large enterprise sectors. read more →

Operational Alignment

Medallia Agent Connect enriches workflows in medium to large scale operations, primarily in retail with a focus on promoting brand awareness. read more →

Qualtrics CoreXM aligns with varied operational workflows including small and large enterprises, especially in research and education settings. read more →