Alchemer Enterprise Feedback Management Platform Overview
The Alchemer Enterprise Feedback Management Platform helps businesses to collect feedback and deliver better experiences for the customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. It's an easy-to-use, easy-to-implement platform, and leads the industry in speed-to-value and flexibility, to start collecting insights on day one.
Alchemer software is flexible to address all of the market research software needs, including collecting feedback for customer profiles, persona research, purchase tracking, new product research, website feedback, and so on, and then feeding the information into sales and product development to become truly customer-centric with easy integration with CRMs such as Salesforce and Microsoft Dynamics.
Some of its features like easy integration, advanced market research reporting, advanced survey logic, built-in actions, and complete brand control allow to fine-tune the marketing and market-research surveys, automate processes, trigger workflows, and get the work done faster and more efficiently.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Alchemer Enterprise Feedback Management Platform solved their Customer Feedback Management needs. Cuspera uses 6478 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Alchemer Enterprise Feedback Management Platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using Alchemer Enterprise Feedback Management Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...We use SurveyGizmo for customer satisfaction surveys, rating the helpfulness of services, surveys on industry topics, pop-up surveys, inviting people to surveys via text messages, kiosk-type surveys and internal surveys...." Peer review by Rebecca E, Survey Research Manager, Research |
| Measuring CSAT |
4.93/5 ★ |
"...I've used it for a variety of different types of survey from customer satisfaction to 360 degree feedback..." Peer review by Chris M., Media Production |
| measuring net promoter score |
4.84/5 ★ |
"...It has several useful features included, such as NPS and Report Sharing, where you can share surveys reports through links...." Peer review by George H, Sales And Marketing Specialist, Information Technology and Services |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...I constantly customize basic surveys to transform into all different types of tools such as, assessments, event feedback, training follow up, and other items such as employee engagement surveys...." Peer review by Marcos Gabriel C, Vigilante |
| engaging and following up |
4.56/5 ★ |
"...That s because you are asking people who don t engage with frozen food all that much, unlike the people who are buying it. ..." Case Study 210 Analytics |
| Market Research |
4.92/5 ★ |
"...SG is pretty intuitive to pick up and start building surveys in, whether for evaluation work, research, or marketing...." Peer review by Anand P, Research Coordinator |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...We use SurveyGizmo for customer satisfaction surveys, rating the helpfulness of services, surveys on industry topics, pop-up surveys, inviting people to surveys via text messages, kiosk-type surveys and internal surveys...." Peer review by Rebecca E, Survey Research Manager, Research |
|
| Measuring CSAT |
4.91/5 ★ |
| measuring net promoter score |
4.91/5 ★ |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...I constantly customize basic surveys to transform into all different types of tools such as, assessments, event feedback, training follow up, and other items such as employee engagement surveys...." Peer review by Marcos Gabriel C, Vigilante |
|
| engaging and following up |
4.54/5 ★ |
| Market Research |
4.92/5 ★ |
"...SG is pretty intuitive to pick up and start building surveys in, whether for evaluation work, research, or marketing...." Peer review by Anand P, Research Coordinator |
|
46+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6478 insights from peers and experts to help you assess how these Alchemer Enterprise Feedback Management Platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Alchemer platform is staggeringly brilliant. We use it to manage one of the world’s largest automotive research projects and we wouldn’t attempt it with anything else. Testimonial By John Pimm |
|
We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson |
|
We see so much more. We can see so much more information than we could before, with this we can retain more new players, which is very important. Testimonial By Joana Freitas |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Pimm Head of IT IRC |
The Alchemer platform is staggeringly brilliant. We use it to manage one of the world’s largest automotive research projects and we wouldn’t attempt it with anything else. Testimonial By John Pimm |
|
Ben Hopkinson Director GGA Partners |
We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson |
|
Joana Freitas VIP Support Manager Product Madness |
We see so much more. We can see so much more information than we could before, with this we can retain more new players, which is very important. Testimonial By Joana Freitas |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
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Case Study GGA PartnersRead More |
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Case Study Product MadnessRead More |
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Case Study PDRIBRead More |
Frequently Asked Questions(FAQ)
for Alchemer Enterprise Feedback Management Platform
What is Alchemer Enterprise Feedback Management Platform?
What is Alchemer Enterprise Feedback Management Platform used for?
What are the top features of Alchemer Enterprise Feedback Management Platform?
Who uses Alchemer Enterprise Feedback Management Platform?
What are Alchemer Enterprise Feedback Management Platform alternatives?
Where is Alchemer Enterprise Feedback Management Platform located?
Popular Business Setting
for Alchemer Enterprise Feedback Management Platform
Top Industries
- Computer Software
- Research
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Alchemer Enterprise Feedback Management Platform to Improve customer satisfaction and Acquire customers
Alchemer Enterprise Feedback Management Platform Alternatives
Peer and Expert Opinion on Features
for Alchemer Enterprise Feedback Management Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (2246) |
| Personalization | Read Reviews (97) |
| Survey themes library | Read Reviews (63) |
| Dashboard | Read Reviews (57) |
| Gamification | Read Reviews (33) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (2246) |
| Personalization | Read Reviews (97) |
| Survey themes library | Read Reviews (63) |
| Dashboard | Read Reviews (57) |
| Gamification | Read Reviews (33) |
IT and Other Capabilities
for Alchemer Enterprise Feedback Management Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (278) |
| Data Import | Read Reviews (538) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (278) |
| Data Import | Read Reviews (538) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (86) |
| Email Support | Read Reviews (63) |
| Phone Support | Read Reviews (73) |
| 24/7 Support | Read Reviews (759) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (86) |
| Email Support | Read Reviews (63) |
| Phone Support | Read Reviews (73) |
| 24/7 Support | Read Reviews (759) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (248) |
| Custom Reports | Read Reviews (842) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (248) |
| Custom Reports | Read Reviews (842) |
Software Failure Risk Guidance
?for Alchemer Enterprise Feedback Management Platform
Overall Risk Meter
Top Failure Risks for Alchemer Enterprise Feedback Management Platform
Vendor Profile Details
HQ Location
168 Centennial Parkway Unit #250 Louisville, CO 80027
Employees
51-100
Social
Financials
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