Customer stories

Product Business Settings

Alchemer Enterprise Feedback Management Platform is popular in Computer Software, Research, and Education industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

CRM
Customer Loyalty Management
SMS Marketing
E-Commerce Software

Alchemer Enterprise Feedback Management Platform Product Overview

Alchemer steps in to tackle the challenge of turning customer feedback into actionable insights. It offers a dynamic platform for customer experience management and online surveys. Businesses can gather and analyze feedback efficiently, driving decisions that align with customer needs. By transforming raw data into meaningful business outcomes, Alchemer enables companies to stay responsive and competitive. The platform's versatility caters to various industries, enhancing the ability to leverage feedback for strategic growth.

How satisfied the customers are with Alchemer Enterprise Feedback Management Platform use-cases

Reviews

"It’s not complicated, it’s easy to deploy, and I don’t need a bunch of time from our IT folks to set it up." - Diane Beaudet
"We saw a 10x increase in our eNPS, putting us well above the national average for employee engagement." - Tor S

Alchemer Enterprise Feedback Management Platform Customer Insights, Testimonials and Case Studies

How efficiently Does Alchemer Enterprise Feedback Management Platform manage your Collecting Feedback?

Why is Alchemer Enterprise Feedback Management Platform the best choice for Engaging Conversational Surveys?

How does Alchemer Enterprise Feedback Management Platform facilitate Market Research?

How efficiently Does Alchemer Enterprise Feedback Management Platform manage your Helpdesk Management?

What Are the key features of Alchemer Enterprise Feedback Management Platform for Communication Management?

What is Alchemer Enterprise Feedback Management Platform?

The Alchemer Enterprise Feedback Management Platform helps businesses to collect feedback and deliver better experiences for the customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. It's an easy-to-use, easy-to-implement platform, and leads the industry in speed-to-value and flexibility, to start collecting insights on day one.

Alchemer software is flexible to address all of the market research software needs, including collecting feedback for customer profiles, persona research, purchase tracking, new product research, website feedback, and so on, and then feeding the information into sales and product development to become truly customer-centric with easy integration with CRMs such as Salesforce and Microsoft Dynamics.

Some of its features like easy integration, advanced market research reporting, advanced survey logic, built-in actions, and complete brand control allow to fine-tune the marketing and market-research surveys, automate processes, trigger workflows, and get the work done faster and more efficiently.

What is Alchemer Enterprise Feedback Management Platform used for?

Alchemer Enterprise Feedback Management Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Market Research .

What are the top features of Alchemer Enterprise Feedback Management Platform?

Embedded survey forms, Personalization and Survey themes library are some of the top features of Alchemer Enterprise Feedback Management Platform.

Who uses Alchemer Enterprise Feedback Management Platform?

Alchemer Enterprise Feedback Management Platform is used by Computer Software, Research and Education among other industries.

What are Alchemer Enterprise Feedback Management Platform alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Alchemer Enterprise Feedback Management Platform.

Where is Alchemer Enterprise Feedback Management Platform located?

Alchemer Enterprise Feedback Management Platform is headquartered at 168 Centennial Parkway Unit #250 Louisville, CO 80027.

11 buyers and buying teams have used Cuspera to assess how well Alchemer Enterprise Feedback Management Platform solved their Customer Feedback Management needs. Cuspera uses 6478 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Alchemer Enterprise Feedback Management Platform testimonial

Diane Beaudet

Senior Manager for Customer Lifecycle Marketing

Malwarebytes

It’s not complicated, it’s easy to deploy, and I don’t need a bunch of time from our IT folks to set it up. Testimonial By Diane Beaudet
Alchemer Enterprise Feedback Management Platform testimonial

Tor S

Director of Organizational Development

Four Winds Interactive

We saw a 10x increase in our eNPS, putting us well above the national average for employee engagement. Testimonial By Tor S
Alchemer Enterprise Feedback Management Platform testimonial

Sean P

Business Operations Manager

DISH Networks

The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool. Testimonial By Sean P
CUSTOMERS TESTIMONIALS
Alchemer Enterprise Feedback Management Platform testimonial

Diane Beaudet

Senior Manager for Customer Lifecycle Marketing

Malwarebytes

It’s not complicated, it’s easy to deploy, and I don’t need a bunch of time from our IT folks to set it up. Testimonial By Diane Beaudet
Alchemer Enterprise Feedback Management Platform testimonial

Tor S

Director of Organizational Development

Four Winds Interactive

We saw a 10x increase in our eNPS, putting us well above the national average for employee engagement. Testimonial By Tor S
Alchemer Enterprise Feedback Management Platform testimonial

Sean P

Business Operations Manager

DISH Networks

The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool. Testimonial By Sean P

Brookshire Brothers - Retail - Large

Chatmeter helped Brookshire Brothers improve their online reputation and customer experience. The retail chain wanted to stay competitive as it grew and entered new markets. Chatmeter boosted their l...ocal search visibility and made it easier to manage online listings and reviews. After one year, Brookshire Brothers saw big improvements in reputation and visibility. The team praised Chatmeter for strong support and partnership.

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RetailMeNot - Internet - Large

Alchemer Web helped RetailMeNot collect over 3,000 NPS survey responses in three days. The platform enabled fast, targeted customer feedback with an average response rate of 9.6%. RetailMeNot used Al...chemer Web to gather detailed product feedback and insights for marketing strategies. 82% of surveyed customers preferred advanced notice of sales. The solution improved customer engagement and retention for this major coupon and savings site.

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Amdocs - Information Technology And Services - Very Large

Amdocs used Alchemer to improve its Voice of the Customer (VoC) program. The goal was to build stronger client relationships. Alchemer helped Amdocs collect and act on real-time feedback. Forrester p...raised the program for its customer-centric approach. The solution focused on digital feedback and CX measurement.

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Renew Partnerships - Non Profit Organization Management - Small

Alchemer powers Renew Partnerships' climate surveys and assessments for Christian organizations. The nonprofit uses Alchemer to collect anonymous feedback, generate reports, and deliver actionable in...sights on racial dynamics. Integration with Google Sheets and website tools enables real-time results and personalized growth recommendations. Renew Partnerships values Alchemer's quiz scoring, data integrations, and strong customer support. Their work has led to impactful organizational changes and informed published research.

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Professional Development and Research Institute on Blindness (PDRIB) - Education - Medium

Alchemer helped the Professional Development and Research Institute on Blindness (PDRIB) create accessible surveys for visually impaired users. The platform's built-in accessibility features allowed ...both researchers and respondents to interact easily. PDRIB saw an 80% reduction in time spent programming surveys. Survey completion rates increased, and data quality improved. Flexible reporting saved many hours of analysis and made insights easier to act on.

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Scholar Fund - Non Profit Organization Management - Medium

Alchemer helped Scholar Fund reach over 2,900 people across 14 schools in Washington State with a scalable college and career readiness survey. The platform saved days of data cleaning and supported ...multiple languages in a single survey. Scholar Fund used Alchemer to collect real-time feedback from students, families, and staff. The solution enabled customized links, QR code access, and advanced question types. This improved data quality and made support systems more accessible for underserved students.

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Enterprise-feedback-platform to Empower Your Organization

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Peers used Alchemer Enterprise Feedback Management Platform for Collecting feedback and Engaging conversational surveys

Alchemer Enterprise Feedback Management Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.85/5

Read Reviews (2)
Analytics

4.62/5

Read Reviews (248)
Custom Reports

3.90/5

Read Reviews (842)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.85/5

Read Reviews (2)
Analytics

4.62/5

Read Reviews (248)
Custom Reports

3.90/5

Read Reviews (842)

Software Failure Risk Guidance

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for Alchemer Enterprise Feedback Management Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Alchemer Enterprise Feedback Management Platform

Alchemer LLC News

Product
 

AlchemerDashboard: AI that is purpose builtfor customer feedback

Alchemer introduces the Alchemer Dashboard, an AI-powered tool designed to transform customer feedback into actionable insights. It features customizable dashboards and AI capabilities like AI Highlights and Spark, which help users identify trends and anomalies without technical expertise. This tool aims to democratize analytics, enabling teams to connect feedback to business KPIs and make informed decisions quickly.

Product
 

Alchemer expands AI Capabilities to transform customer feedback into actionable intelligence - KMWorld

Alchemer enhances its AI capabilities to convert customer feedback into actionable insights, aiming to improve decision-making and customer engagement.

Product
 

Alchemer Unveils Expanded AI Capabilities that Transform Customer Feedback into Actionable Intelligence - CustomerThink

Alchemer has expanded its AI capabilities within Alchemer Pulse, an insights automation platform, to transform customer feedback into actionable intelligence. The platform uses AI and machine learning to analyze unstructured feedback, providing insights into customer satisfaction and trends. New features include executive-level reporting and a conversational AI experience. The enhanced capabilities are available now for select customers, with a broader release in early Q1 2026.

M&A
 

Alchemer Acquires Chatmeter to Expand Customer Feedback Intelligence ...

Alchemer Acquires Chatmeter to Expand Customer Feedback Intelligence ...

Alchemer LLC Profile

Company Name

Alchemer LLC

Company Website

https://www.alchemer.com/

Year Founded

2006

HQ Location

168 Centennial Parkway Unit #250 Louisville, CO 80027

Employees

51-100

Social

Financials

SEED