Alchemer Enterprise Feedback Management Platform Overview
This is a summary of the comprehensive capabilities and benefits of Alchemer Enterprise Feedback Management Platform based on over 6478 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Alchemer Enterprise Feedback Management Platform, SmartSurvey, Qualtrics CoreXM, Sogolytics, QuestionPro Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Alchemer Enterprise Feedback Management Platform is right for your needs? Our Cuspera AI engine can evaluate how Alchemer Enterprise Feedback Management Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Alchemer Enterprise Feedback Management Platform supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Market Research
- Helpdesk Management
- Communication Management
Alchemer Enterprise Feedback Management Platform can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Increase Sales & Revenue, Establish Thought Leadership, Build Brand Awareness, etc. As a solution, Alchemer Enterprise Feedback Management Platform's capabilities include Embedded Survey Forms, Personalization, Survey Themes Library, etc.
Alchemer Enterprise Feedback Management Platform was founded in 2006. Computer Software Vertical is its biggest customer base.
Reviews
"The Alchemer platform is staggeringly brilliant. We use it to manage one of the world’s largest automotive research projects and we wouldn’t attempt it with anything else. " - John Pimm
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Alchemer Enterprise Feedback Management Platform solved their Customer Feedback Management needs. Cuspera uses 6478 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Alchemer Enterprise Feedback Management Platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using Alchemer Enterprise Feedback Management Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...In my current role, I use SG to collect customer feedback and to conduct survey efforts with students...." Peer review by Administrator |
| Measuring CSAT |
4.93/5 ★ |
"...We love how easy it is to gather feedback following a staff meeting, from parents and others during a curriculum adoption, or as a customer satisfaction instrument for my technology department...." Peer review by Tim Wilson |
| measuring net promoter score |
4.84/5 ★ |
"...They are infusing engagement into their company DNA and, together with Alchemer, have created a continual feedback loop to fuel a 10-fold increase in their Employee Net Promoter Score (eNPS)...." Case Study Four Winds Interactive |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...It allowed me to send follow up emails and create databases...." Peer review by Internal Consultant |
| engaging and following up |
4.56/5 ★ |
"...The new UI and UX and brand is well done and engages me as a surveyor very well...." Peer review by Roxanne Ong |
| Market Research |
4.92/5 ★ |
"...So, whether you use Alchemer for customer experience, marketing, market research, product, employee experience, or operations..." Integrations |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...In my current role, I use SG to collect customer feedback and to conduct survey efforts with students...." Peer review by Administrator |
|
| Measuring CSAT |
4.91/5 ★ |
| measuring net promoter score |
4.91/5 ★ |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...It allowed me to send follow up emails and create databases...." Peer review by Internal Consultant |
|
| engaging and following up |
4.54/5 ★ |
| Market Research |
4.92/5 ★ |
"...So, whether you use Alchemer for customer experience, marketing, market research, product, employee experience, or operations..." Integrations |
|
46+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6478 insights from peers and experts to help you assess how these Alchemer Enterprise Feedback Management Platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Alchemer platform is staggeringly brilliant. We use it to manage one of the world’s largest automotive research projects and we wouldn’t attempt it with anything else. Testimonial By John Pimm |
|
During the pandemic, many long-standing trends, from where to shop to what to buy changed, with an explosion in grocery e-commerce and activities like scratch-cooking and baking. Testimonial By Anne-Marie Roerink |
|
We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Pimm Head of IT IRC |
The Alchemer platform is staggeringly brilliant. We use it to manage one of the world’s largest automotive research projects and we wouldn’t attempt it with anything else. Testimonial By John Pimm |
|
Anne-Marie Roerink Founder 210 Analytics |
During the pandemic, many long-standing trends, from where to shop to what to buy changed, with an explosion in grocery e-commerce and activities like scratch-cooking and baking. Testimonial By Anne-Marie Roerink |
|
Ben Hopkinson Director GGA Partners |
We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study MalwarebytesRead More |
|
Case Study PCMagRead More |
|
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Case Study GGA PartnersRead More |
Frequently Asked Questions(FAQ)
for Alchemer Enterprise Feedback Management Platform
What is Alchemer Enterprise Feedback Management Platform?
What is Alchemer Enterprise Feedback Management Platform used for?
What are the top features of Alchemer Enterprise Feedback Management Platform?
Who uses Alchemer Enterprise Feedback Management Platform?
What are Alchemer Enterprise Feedback Management Platform alternatives?
Where is Alchemer Enterprise Feedback Management Platform located?
Popular Business Setting
for Alchemer Enterprise Feedback Management Platform
Top Industries
- Computer Software
- Research
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Alchemer Enterprise Feedback Management Platform to Improve customer satisfaction and Acquire customers
Alchemer Enterprise Feedback Management Platform Alternatives
Peer and Expert Opinion on Features
for Alchemer Enterprise Feedback Management Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (2246) |
| Personalization | Read Reviews (97) |
| Survey themes library | Read Reviews (63) |
| Dashboard | Read Reviews (57) |
| Gamification | Read Reviews (33) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (2246) |
| Personalization | Read Reviews (97) |
| Survey themes library | Read Reviews (63) |
| Dashboard | Read Reviews (57) |
| Gamification | Read Reviews (33) |
IT and Other Capabilities
for Alchemer Enterprise Feedback Management Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (278) |
| Data Import | Read Reviews (538) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (278) |
| Data Import | Read Reviews (538) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (86) |
| Email Support | Read Reviews (63) |
| Phone Support | Read Reviews (73) |
| 24/7 Support | Read Reviews (759) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (86) |
| Email Support | Read Reviews (63) |
| Phone Support | Read Reviews (73) |
| 24/7 Support | Read Reviews (759) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (248) |
| Custom Reports | Read Reviews (842) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (248) |
| Custom Reports | Read Reviews (842) |
Software Failure Risk Guidance
?for Alchemer Enterprise Feedback Management Platform
Overall Risk Meter
Top Failure Risks for Alchemer Enterprise Feedback Management Platform
Vendor Profile Details
HQ Location
168 Centennial Parkway Unit #250 Louisville, CO 80027
Employees
51-100
Social
Financials
SEED
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