Alchemer Enterprise Feedback Management Platform Overview

Alchemer steps in to tackle the challenge of turning customer feedback into actionable insights. It offers a dynamic platform for customer experience management and online surveys. Businesses can gather and analyze feedback efficiently, driving decisions that align with customer needs. By transforming raw data into meaningful business outcomes, Alchemer enables companies to stay responsive and competitive. The platform's versatility caters to various industries, enhancing the ability to leverage feedback for strategic growth.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using Alchemer Enterprise Feedback Management Platform.

Other use cases:

  • Helpdesk Management
  • Communication Management
  • Training & Onboarding
  • Social Media Analytics
  • Collaboration
  • Automated Workflows
  • Content Management
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Alchemer Enterprise Feedback Management Platform.

Other priorities:

  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Build Brand Awareness
  • Scale Best Practices
  • Grow Market Share
  • Improve Product Experience
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Employee Experience
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Manage Risk
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Alchemer Enterprise Feedback Management Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Alchemer Enterprise Feedback Management Platform's features include Embedded Survey Forms, Personalization, Survey Themes Library, etc. and Alchemer Enterprise Feedback Management Platform support capabilities include Chat Support, Email Support, Phone Support, etc. also Alchemer Enterprise Feedback Management Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool." - Sean P

Alchemer Enterprise Feedback Management Platform, Zenloop, Listen360 Customer Engagement Platform, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

Popular Business Setting

for Alchemer Enterprise Feedback Management Platform

Top Industries

  • Computer Software
  • Research
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Alchemer Enterprise Feedback Management Platform is popular in Computer Software, Research, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Alchemer Enterprise Feedback Management Platform Customer wins, Customer success stories, Case studies

How does Alchemer Enterprise Feedback Management Platform address your Collecting Feedback Challenges?

How efficiently Does Alchemer Enterprise Feedback Management Platform manage your Engaging Conversational Surveys?

How can Alchemer Enterprise Feedback Management Platform enhance your Market Research process?

Why is Alchemer Enterprise Feedback Management Platform the best choice for Helpdesk Management?

What solutions does Alchemer Enterprise Feedback Management Platform provide for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Alchemer Enterprise Feedback Management Platform solved their Customer Feedback Management needs. Cuspera uses 6478 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Alchemer Enterprise Feedback Management Platform testimonial

Sean P

Business Operations Manager

DISH Networks
The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool. Testimonial By Sean P
Alchemer Enterprise Feedback Management Platform testimonial

Diane Beaudet

Senior Manager for Customer Lifecycle Marketing

Malwarebytes
It’s not complicated, it’s easy to deploy, and I don’t need a bunch of time from our IT folks to set it up. Testimonial By Diane Beaudet
Alchemer Enterprise Feedback Management Platform testimonial

Ben Hopkinson

Director

GGA Partners
We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson
CUSTOMERS TESTIMONIALS
Alchemer Enterprise Feedback Management Platform testimonial

Sean P

Business Operations Manager

DISH Networks
The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool. Testimonial By Sean P
Alchemer Enterprise Feedback Management Platform testimonial

Diane Beaudet

Senior Manager for Customer Lifecycle Marketing

Malwarebytes
It’s not complicated, it’s easy to deploy, and I don’t need a bunch of time from our IT folks to set it up. Testimonial By Diane Beaudet
Alchemer Enterprise Feedback Management Platform testimonial

Ben Hopkinson

Director

GGA Partners
We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson

Hotspex - Marketing And Advertising - Marketing and Advertising

Hotspex used Alchemer to speed up research and cut costs. They built a 90% standardized survey template, making it easy for project managers to adjust surveys without programmers. Alchemer’s advanced... logic and API let Hotspex automate, customize, and scale research for global brands. The team reduced reliance on external suppliers and improved turnaround times. Hotspex also created proprietary tools and ran internal surveys, all powered by Alchemer.

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Ryder - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

Ryder used Alchemer to unify customer and employee feedback across its transportation and logistics operations. The company replaced fragmented feedback tools and costly agency research with Alchemer..., gaining full data ownership and faster research cycles. Ryder now deploys surveys in days instead of weeks, improving both customer and employee experience. Alchemer's flexibility and cost-effectiveness help Ryder prove ROI to leadership and scale insights across hundreds of locations. Ryder also offers Alchemer-powered feedback as a value-added service to its logistics clients.

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Scholar Fund - Non Profit Organization Management - Non-Profit Organization Management

Alchemer helped Scholar Fund streamline its college and career readiness survey project. The platform enabled the team to reach over 2,900 people across 14 schools in the first year. Alchemer's multi...-language support and custom links saved days of data cleaning. The solution allowed surveys to scale to 40,000 people and 90 schools. Scholar Fund now delivers timely, accurate insights to help students access educational opportunities.

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Malwarebytes - Computer & Network Security - Computer & Network Security

Alchemer helped Malwarebytes achieve double-digit revenue growth in the cybersecurity market. The company automated customer feedback and NPS programs, saving days of manual review each week. Alcheme...r Pulse revealed 15 customer segments, driving four new product launches and a 60+ point increase in sentiment score. Integrations with Salesforce, Zendesk, and WordPress boosted e-commerce conversion rates by up to 11% and search click-through rates by 30%. Automated workflows improved efficiency and unlocked new revenue streams.

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Allrecipes - Food & Beverages - Food & Beverages

Alchemer Mobile helped Allrecipes boost their Dinner Spinner app's App Store rating from 2.5 to 4.5 stars in just three days. The platform enabled Allrecipes to collect over 450,000 pieces of custome...r feedback since April 2014. Allrecipes saw an 80% increase in five-star ratings and maintained an 85% love ratio, 28 points above the average. Intelligent rating prompts let Allrecipes engage users at key moments, turning feedback into positive reviews. The insights from Alchemer Mobile drive product improvements and build customer loyalty.

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Educational Service District 113 (ESD 113) - Education - Education

Alchemer helps Educational Service District 113 collect feedback from parents, students, and staff across five counties. The platform's multi-language survey feature makes it easy to meet state trans...lation mandates. ESD 113 uses Alchemer's Google Sheets integration and automatic email notifications to share results quickly and securely. The team runs art shows, staff surveys, and referral forms efficiently, saving time and effort. Alchemer's flexible survey tools support both virtual and in-person events, improving engagement and data collection.

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Enterprise-feedback-platform to Empower Your Organization

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Frequently Asked Questions(FAQ)

for Alchemer Enterprise Feedback Management Platform

What is Alchemer Enterprise Feedback Management Platform?

The Alchemer Enterprise Feedback Management Platform helps businesses to collect feedback and deliver better experiences for the customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. It's an easy-to-use, easy-to-implement platform, and leads the industry in speed-to-value and flexibility, to start collecting insights on day one.

Alchemer software is flexible to address all of the market research software needs, including collecting feedback for customer profiles, persona research, purchase tracking, new product research, website feedback, and so on, and then feeding the information into sales and product development to become truly customer-centric with easy integration with CRMs such as Salesforce and Microsoft Dynamics.

Some of its features like easy integration, advanced market research reporting, advanced survey logic, built-in actions, and complete brand control allow to fine-tune the marketing and market-research surveys, automate processes, trigger workflows, and get the work done faster and more efficiently.

What is Alchemer Enterprise Feedback Management Platform used for?

Alchemer Enterprise Feedback Management Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Market Research .

What are the top features of Alchemer Enterprise Feedback Management Platform?

Embedded survey forms, Personalization and Survey themes library are some of the top features of Alchemer Enterprise Feedback Management Platform.

Who uses Alchemer Enterprise Feedback Management Platform?

Alchemer Enterprise Feedback Management Platform is used by Computer Software, Research and Education among other industries.

What are Alchemer Enterprise Feedback Management Platform alternatives?

Zenloop, Listen360 Customer Engagement Platform, Simplesat and Delighted Platform are popular alternatives for Alchemer Enterprise Feedback Management Platform.

Where is Alchemer Enterprise Feedback Management Platform located?

Alchemer Enterprise Feedback Management Platform is headquartered at 168 Centennial Parkway Unit #250 Louisville, CO 80027.
lightning

Peers used Alchemer Enterprise Feedback Management Platform for Collecting feedback and Engaging conversational surveys

Alchemer Enterprise Feedback Management Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (2)
Analytics

4.62/5 ★

Read Reviews (248)
Custom Reports

3.90/5 ★

Read Reviews (842)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.85/5 ★

Read Reviews (2)
Analytics

4.62/5 ★

Read Reviews (248)
Custom Reports

3.90/5 ★

Read Reviews (842)

Software Failure Risk Guidance

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for Alchemer Enterprise Feedback Management Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Alchemer Enterprise Feedback Management Platform

Alchemer LLC News

Product

Alchemer Now Offers an Australian Data Center: Your Data Stays in Australia

Alchemer has launched an Australian data center to ensure compliance with local data residency requirements, particularly benefiting government, healthcare, financial services, and educational sectors. This new offering, hosted on AWS, allows Australian organizations to store and process data locally while using Alchemer's survey and feedback platform. The data center supports compliance with the Australian Privacy Principles, providing a competitive edge in the AU-compliant survey platform market.

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Product

Alchemer Launches AI Auto-Responder for Review Engagement

Alchemer has launched AI Auto-Responder, a new feature in its Reputation Management product, to automate personalized responses to customer reviews. This tool uses AI to maintain brand voice, improve response times, and enhance customer perception while reducing manual effort. It includes automation rules and risk controls, ensuring efficient and appropriate interactions, and aims to improve SEO and AI search visibility.

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Product

Alchemer Launches AI Auto-Responder to Transform Customer Review ...

Alchemer has launched AI Auto-Responder, a new feature in its Reputation Management product. This capability automates personalized responses to customer reviews, enhancing brand engagement and operational efficiency. It uses AI to ensure timely, on-brand interactions, reducing manual efforts and improving customer perception. The feature is now available to Alchemer's customers, supporting their AI-driven feedback strategies.

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Product

Alchemer Adds AI Auto-Responder to Reputation Management

Alchemer has introduced an AI auto-responder feature to its reputation management platform. This enhancement aims to streamline customer interactions by automating responses, improving efficiency, and maintaining consistent communication.

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Alchemer LLC Profile

Company Name

Alchemer LLC

Company Website

https://www.alchemer.com/

Year Founded

2006

HQ Location

168 Centennial Parkway Unit #250 Louisville, CO 80027

Employees

51-100

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Financials

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