Alchemer Enterprise Feedback Management Platform Overview

Here’s the scoop on Alchemer Enterprise Feedback Management Platform! We've gathered over 6478 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Alchemer Enterprise Feedback Management Platform, SmartSurvey, Qualtrics CoreXM, Sogolytics, QuestionPro Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Alchemer Enterprise Feedback Management Platform is right for your needs? Our Cuspera AI engine can evaluate how Alchemer Enterprise Feedback Management Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.

Alchemer Enterprise Feedback Management Platform supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Market Research
  • Helpdesk Management
  • Communication Management

Alchemer Enterprise Feedback Management Platform can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Increase Sales & Revenue, Establish Thought Leadership, Build Brand Awareness, etc. As a solution, Alchemer Enterprise Feedback Management Platform's capabilities include Embedded Survey Forms, Personalization, Survey Themes Library, etc.

Alchemer Enterprise Feedback Management Platform was founded in 2006. Computer Software Vertical is its biggest customer base.

Reviews

"The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool. " - Sean P

Alchemer Enterprise Feedback Management Platform Reviews

11 buyers and buying teams have used Cuspera to assess how well Alchemer Enterprise Feedback Management Platform solved their Customer Feedback Management needs. Cuspera uses 6478 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Alchemer Enterprise Feedback Management Platform.

Other priorities:

  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Build Brand Awareness
  • Scale Best Practices
  • Grow Market Share
  • Improve Product Experience
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Employee Experience
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using Alchemer Enterprise Feedback Management Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.91/5

Read Reviews (329)

"...With a user friendly interface and helpful documents the survey management with SG is really a delight...."
Measuring CSAT

4.93/5

Read Reviews (53)

"...The collection of data either for customer satisfaction or to know the opinion about a product is much easier with SurveyGizmo...."
measuring net promoter score

4.84/5

Read Reviews (37)

"...It has several useful features included, such as NPS and Report Sharing, where you can share surveys reports through links...."
Engaging Conversational Surveys

4.54/5

Read Reviews (117)

"...The new UI and UX and brand is well done and engages me as a surveyor very well...."
engaging and following up

4.56/5

Read Reviews (94)

"...We use it to deliver our proprietary inventory to determine company culture, employee engagement, job satisfaction, and the like...."
Market Research

4.92/5

Read Reviews (67)

"...Market Research - makes it easy to carry out multiple surveys...."
PEER EXPERIENCES
Collecting Feedback

4.91/5

Read Reviews (329)

"...With a user friendly interface and helpful documents the survey management with SG is really a delight...." Peer review by Surbhi B., Founder and CEO
Measuring CSAT

4.91/5

Read Reviews (53)

measuring net promoter score

4.91/5

Read Reviews (37)

Engaging Conversational Surveys

4.54/5

Read Reviews (117)

"...The new UI and UX and brand is well done and engages me as a surveyor very well...." Peer review by Roxanne Ong
engaging and following up

4.54/5

Read Reviews (94)

Market Research

4.92/5

Read Reviews (67)

"...Market Research - makes it easy to carry out multiple surveys...." Peer review by Alexander C, Lead Conversion Strategist, Marketing and Advertising

46+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6478 insights from peers and experts to help you assess how these Alchemer Enterprise Feedback Management Platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Alchemer Enterprise Feedback Management Platform testimonial

Sean P

Business Operations Manager

DISH Networks

The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool. Testimonial By Sean P
Alchemer Enterprise Feedback Management Platform testimonial

Tor S

Director of Organizational Development

Four Winds Interactive

We saw a 10x increase in our eNPS, putting us well above the national average for employee engagement. Testimonial By Tor S
Alchemer Enterprise Feedback Management Platform testimonial

Ben Hopkinson

Director

GGA Partners

We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson
CUSTOMERS TESTIMONIALS
Alchemer Enterprise Feedback Management Platform testimonial

Sean P

Business Operations Manager

DISH Networks

The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool. Testimonial By Sean P
Alchemer Enterprise Feedback Management Platform testimonial

Tor S

Director of Organizational Development

Four Winds Interactive

We saw a 10x increase in our eNPS, putting us well above the national average for employee engagement. Testimonial By Tor S
Alchemer Enterprise Feedback Management Platform testimonial

Ben Hopkinson

Director

GGA Partners

We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson

Case Studies

COMPANY CASE STUDIES
Alchemer Enterprise Feedback Management Platform case study
Case Study GGA Partners

How Alchemer enabled GGA Partners to constantly run more member satisfaction and strategic planning surveys for their clients more cost-effectively.

Read More
Alchemer Enterprise Feedback Management Platform case study
Case Study 210 Analytics

How 210 Analytics using Alchemer could Keep the Food Industry Ahead of Shopping Trends

Read More
Alchemer Enterprise Feedback Management Platform case study
Case Study Product Madness

How Alchemer helps Product Madness in keeping the Customers Happy.

Read More

Video

Enterprise-feedback-platform to Empower Your Organization

Video Thumbnail

Based on peer insights

Cuspera recommends Alchemer Enterprise Feedback Management Platform for

Use Cases Collecting Feedback , Engaging Conversational Surveys , Market Research
Features Embedded Survey Forms, Personalization, Survey Themes Library
Business Priorities Improve Customer Satisfaction, Acquire Customers, Increase Sales & Revenue
Industries Computer Software, Research, Education

Frequently Asked Questions(FAQ)

for Alchemer Enterprise Feedback Management Platform

What is Alchemer Enterprise Feedback Management Platform?

The Alchemer Enterprise Feedback Management Platform helps businesses to collect feedback and deliver better experiences for the customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. It's an easy-to-use, easy-to-implement platform, and leads the industry in speed-to-value and flexibility, to start collecting insights on day one.

What is Alchemer Enterprise Feedback Management Platform used for?

Alchemer Enterprise Feedback Management Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Market Research .

What are the top features of Alchemer Enterprise Feedback Management Platform?

Embedded survey forms, Personalization and Survey themes library are some of the top features of Alchemer Enterprise Feedback Management Platform.

Who uses Alchemer Enterprise Feedback Management Platform?

Alchemer Enterprise Feedback Management Platform is used by Computer Software, Research and Education among other industries.

What are Alchemer Enterprise Feedback Management Platform alternatives?

SmartSurvey, Qualtrics CoreXM, Sogolytics and QuestionPro Survey are popular alternatives for Alchemer Enterprise Feedback Management Platform.

Where is Alchemer Enterprise Feedback Management Platform located?

Alchemer Enterprise Feedback Management Platform is headquartered at 168 Centennial Parkway Unit #250 Louisville, CO 80027.

Popular Business Setting

for Alchemer Enterprise Feedback Management Platform

Top Industries

  • Computer Software
  • Research
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise
lightning

Peers used Alchemer Enterprise Feedback Management Platform to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Alchemer Enterprise Feedback Management Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.20/5

Read Reviews (2246)
Personalization

4.67/5

Read Reviews (97)
Survey themes library

2.66/5

Read Reviews (63)
Dashboard

3.60/5

Read Reviews (57)
Gamification

4.35/5

Read Reviews (33)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.20/5

Read Reviews (2246)
Personalization

4.67/5

Read Reviews (97)
Survey themes library

2.66/5

Read Reviews (63)
Dashboard

3.60/5

Read Reviews (57)
Gamification

4.35/5

Read Reviews (33)

IT and Other Capabilities

for Alchemer Enterprise Feedback Management Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.07/5

Read Reviews (278)
Data Import

3.95/5

Read Reviews (538)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.07/5

Read Reviews (278)
Data Import

3.95/5

Read Reviews (538)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.66/5

Read Reviews (86)
Email Support

4.61/5

Read Reviews (63)
Phone Support

4.28/5

Read Reviews (73)
24/7 Support

4.24/5

Read Reviews (759)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.66/5

Read Reviews (86)
Email Support

4.61/5

Read Reviews (63)
Phone Support

4.28/5

Read Reviews (73)
24/7 Support

4.24/5

Read Reviews (759)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.85/5

Read Reviews (2)
Analytics

4.62/5

Read Reviews (248)
Custom Reports

3.90/5

Read Reviews (842)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.85/5

Read Reviews (2)
Analytics

4.62/5

Read Reviews (248)
Custom Reports

3.90/5

Read Reviews (842)

Software Failure Risk Guidance

?

for Alchemer Enterprise Feedback Management Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Alchemer Enterprise Feedback Management Platform

Vendor Profile Details

Company Name

Alchemer

Company Website

https://www.alchemer.com/

Year Founded

2006

HQ Location

168 Centennial Parkway Unit #250 Louisville, CO 80027

Employees

51-100

Social

Financials

SEED