Alchemer Enterprise Feedback Management Platform Overview

The Alchemer Enterprise Feedback Management Platform helps businesses to collect feedback and deliver better experiences for the customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. It's an easy-to-use, easy-to-implement platform, and leads the industry in speed-to-value and flexibility, to start collecting insights on day one.

Alchemer software is flexible to address all of the market research software needs, including collecting feedback for customer profiles, persona research, purchase tracking, new product research, website feedback, and so on, and then feeding the information into sales and product development to become truly customer-centric with easy integration with CRMs such as Salesforce and Microsoft Dynamics.

Some of its features like easy integration, advanced market research reporting, advanced survey logic, built-in actions, and complete brand control allow to fine-tune the marketing and market-research surveys, automate processes, trigger workflows, and get the work done faster and more efficiently.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Alchemer Enterprise Feedback Management Platform solved their Customer Feedback Management needs. Cuspera uses 6478 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Alchemer Enterprise Feedback Management Platform.

Other priorities:

  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Build Brand Awareness
  • Scale Best Practices
  • Grow Market Share
  • Improve Product Experience
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Employee Experience
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using Alchemer Enterprise Feedback Management Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.91/5

Read Reviews (329)

"...We use SurveyGizmo for customer satisfaction surveys, rating the helpfulness of services, surveys on industry topics, pop-up surveys, inviting people to surveys via text messages, kiosk-type surveys and internal surveys...."
Measuring CSAT

4.93/5

Read Reviews (53)

"...I've used it for a variety of different types of survey from customer satisfaction to 360 degree feedback..."
measuring net promoter score

4.84/5

Read Reviews (37)

"...It has several useful features included, such as NPS and Report Sharing, where you can share surveys reports through links...."
Engaging Conversational Surveys

4.54/5

Read Reviews (117)

"...I constantly customize basic surveys to transform into all different types of tools such as, assessments, event feedback, training follow up, and other items such as employee engagement surveys...."
engaging and following up

4.56/5

Read Reviews (94)

"...That s because you are asking people who don t engage with frozen food all that much, unlike the people who are buying it. ..."
Market Research

4.92/5

Read Reviews (67)

"...SG is pretty intuitive to pick up and start building surveys in, whether for evaluation work, research, or marketing...."
PEER EXPERIENCES
Collecting Feedback

4.91/5

Read Reviews (329)

"...We use SurveyGizmo for customer satisfaction surveys, rating the helpfulness of services, surveys on industry topics, pop-up surveys, inviting people to surveys via text messages, kiosk-type surveys and internal surveys...." Peer review by Rebecca E, Survey Research Manager, Research
Measuring CSAT

4.91/5

Read Reviews (53)

measuring net promoter score

4.91/5

Read Reviews (37)

Engaging Conversational Surveys

4.54/5

Read Reviews (117)

"...I constantly customize basic surveys to transform into all different types of tools such as, assessments, event feedback, training follow up, and other items such as employee engagement surveys...." Peer review by Marcos Gabriel C, Vigilante
engaging and following up

4.54/5

Read Reviews (94)

Market Research

4.92/5

Read Reviews (67)

"...SG is pretty intuitive to pick up and start building surveys in, whether for evaluation work, research, or marketing...." Peer review by Anand P, Research Coordinator

46+ more Business Use Cases

Our AI advisor, Wyz, harnessed 6478 insights from peers and experts to help you assess how these Alchemer Enterprise Feedback Management Platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

John Pimm

Head of IT

IRC

The Alchemer platform is staggeringly brilliant. We use it to manage one of the world’s largest automotive research projects and we wouldn’t attempt it with anything else. Testimonial By John Pimm

Ben Hopkinson

Director

GGA Partners

We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson

Joana Freitas

VIP Support Manager

Product Madness

We see so much more. We can see so much more information than we could before, with this we can retain more new players, which is very important. Testimonial By Joana Freitas
CUSTOMERS TESTIMONIALS

John Pimm

Head of IT

IRC

The Alchemer platform is staggeringly brilliant. We use it to manage one of the world’s largest automotive research projects and we wouldn’t attempt it with anything else. Testimonial By John Pimm

Ben Hopkinson

Director

GGA Partners

We love the crosstab reporting feature. It’s valuable to share with the club how their different member segments feel, and how attitudes differ across age groups, genders, and member categories. Testimonial By Ben Hopkinson

Joana Freitas

VIP Support Manager

Product Madness

We see so much more. We can see so much more information than we could before, with this we can retain more new players, which is very important. Testimonial By Joana Freitas

Case Studies

COMPANY CASE STUDIES
Case Study GGA Partners

How Alchemer enabled GGA Partners to constantly run more member satisfaction and strategic planning surveys for their clients more cost-effectively.

Read More
Case Study Product Madness

How Alchemer helps Product Madness in keeping the Customers Happy.

Read More
Case Study PDRIB

Alchemer and PDRIB Power Ground-Breaking Research on Blindness

Read More

Based on peer insights

Cuspera recommends Alchemer Enterprise Feedback Management Platform for

Use Cases Collecting Feedback , Engaging Conversational Surveys , Market Research
Features Embedded Survey Forms, Personalization, Survey Themes Library
Business Priorities Improve Customer Satisfaction, Acquire Customers, Increase Sales & Revenue
Industries Computer Software, Research, Education

Frequently Asked Questions(FAQ)

for Alchemer Enterprise Feedback Management Platform

What is Alchemer Enterprise Feedback Management Platform?

The Alchemer Enterprise Feedback Management Platform helps businesses to collect feedback and deliver better experiences for the customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. It's an easy-to-use, easy-to-implement platform, and leads the industry in speed-to-value and flexibility, to start collecting insights on day one.

What is Alchemer Enterprise Feedback Management Platform used for?

Alchemer Enterprise Feedback Management Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Market Research .

What are the top features of Alchemer Enterprise Feedback Management Platform?

Embedded survey forms, Personalization and Survey themes library are some of the top features of Alchemer Enterprise Feedback Management Platform.

Who uses Alchemer Enterprise Feedback Management Platform?

Alchemer Enterprise Feedback Management Platform is used by Computer Software, Research and Education among other industries.

What are Alchemer Enterprise Feedback Management Platform alternatives?

SmartSurvey, Qualtrics CoreXM, Sogolytics and QuestionPro Survey are popular alternatives for Alchemer Enterprise Feedback Management Platform.

Where is Alchemer Enterprise Feedback Management Platform located?

Alchemer Enterprise Feedback Management Platform is headquartered at 168 Centennial Parkway Unit #250 Louisville, CO 80027.

Popular Business Setting

for Alchemer Enterprise Feedback Management Platform

Top Industries

  • Computer Software
  • Research
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Alchemer Enterprise Feedback Management Platform to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Alchemer Enterprise Feedback Management Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.20/5

Read Reviews (2246)
Personalization

4.67/5

Read Reviews (97)
Survey themes library

2.66/5

Read Reviews (63)
Dashboard

3.60/5

Read Reviews (57)
Gamification

4.35/5

Read Reviews (33)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.20/5

Read Reviews (2246)
Personalization

4.67/5

Read Reviews (97)
Survey themes library

2.66/5

Read Reviews (63)
Dashboard

3.60/5

Read Reviews (57)
Gamification

4.35/5

Read Reviews (33)

IT and Other Capabilities

for Alchemer Enterprise Feedback Management Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.07/5

Read Reviews (278)
Data Import

3.95/5

Read Reviews (538)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.07/5

Read Reviews (278)
Data Import

3.95/5

Read Reviews (538)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.66/5

Read Reviews (86)
Email Support

4.61/5

Read Reviews (63)
Phone Support

4.28/5

Read Reviews (73)
24/7 Support

4.24/5

Read Reviews (759)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.66/5

Read Reviews (86)
Email Support

4.61/5

Read Reviews (63)
Phone Support

4.28/5

Read Reviews (73)
24/7 Support

4.24/5

Read Reviews (759)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.85/5

Read Reviews (2)
Analytics

4.62/5

Read Reviews (248)
Custom Reports

3.90/5

Read Reviews (842)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.85/5

Read Reviews (2)
Analytics

4.62/5

Read Reviews (248)
Custom Reports

3.90/5

Read Reviews (842)

Software Failure Risk Guidance

?

for Alchemer Enterprise Feedback Management Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Alchemer Enterprise Feedback Management Platform

Vendor Profile Details

Company Name

Alchemer

Company Website

https://www.alchemer.com/

Year Founded

2006

HQ Location

168 Centennial Parkway Unit #250 Louisville, CO 80027

Employees

51-100

Social

Financials

Seed