bime Overview

Bime is a cloud-based data analysis and dashboard platform that unifies customer data for meaningful insights. It empowers businesses to improve customer experiences using advanced visualizations without needing SQL skills.

Use Cases

Customers recommend Sending & Publishing Communications, Advertisement, Competitive Intelligence, as the business use cases that they have been most satisfied with while using bime.

Other use cases:

  • Digital Marketing
  • Funnel Analysis
  • Social Media Analytics
  • Contract Management
  • Channel Management
  • Trade Show Marketing
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Business Priorities

Improve ROI and Improve Visibility are the most popular business priorities that customers and associates have achieved using bime.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
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bime Use-Cases and Business Priorities: Customer Satisfaction Data

bime works with different mediums / channels such as Social Media. Display Advertisement. Doubleclick etc.

bime's features include Dashboard, and SEM. and bime support capabilities include 24/7 Support, AI Powered, Email Support, etc. also bime analytics capabilities include Analytics, and Custom Reports.

Reviews

"...You can build dashboards very easily and fast,,, and have them published in a few minutes......" Peer review by Heriberto P., Consultant

bime, Pathmatics, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for bime

Top Industries

  • Marketing and Advertising
  • Management Consulting
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

bime is popular in Marketing And Advertising, Management Consulting, and Information Technology And Services and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on bime Use Cases

What makes bime ideal for Sending & Publishing Communications?

How efficiently Does bime manage your Competitive Intelligence?

What solutions does bime provide for Digital Marketing?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well bime solved their Business Intelligence needs. Cuspera uses 327 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

Case Studies

Consumer Goods

CASE STUDY Thrasio

Thrasio, a global consumer goods company, used Zendesk to improve customer service. They reduced full resolution time by 99% and first reply time by 97%. Thrasio integrated Zendesk with other tools, ...cutting their tech stack by 85%. They use data from customer interactions to create new sales opportunities.

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Education

CASE STUDY Khan Academy

Khan Academy used Zendesk to handle a 2.5x increase in online traffic during COVID-19. They saw a 1,200% increase in parent contacts and a 750% increase in teacher contacts. Zendesk's automation help...ed prioritize support requests, maintaining a 92% CSAT. Khan Academy's support team used ticket forms and macros to manage the surge effectively.

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Government Administration

CASE STUDY Manatee County Tax Collector's Office

The Manatee County Tax Collector's Office improved efficiency with Zendesk. They streamlined ticket management and enhanced self-service. They also used analytics to optimize decision-making. The off...ice handles 3,000 tickets monthly and serves a population of 464,000. They saw a 400% increase in public info access.

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Retail

CASE STUDY Liberty London

Liberty London uses Zendesk AI to improve customer service. They saw a 11% decrease in ticket resolution time and a 73% decrease in first reply time. Customer satisfaction increased by 9%. Zendesk he...lps them manage customer interactions across multiple channels. This includes phone, chat, email, and WhatsApp. AI helps classify and route tickets efficiently. This allows agents to focus on important tasks. Liberty London has been able to maintain high service levels even during busy periods.

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Computer & Network Security

CASE STUDY ZeroFox

ZeroFox, a cybersecurity firm, used Zendesk to manage a 30% annual increase in customer service tickets. They maintained a first reply time under 1 hour and a resolution time of 3-4 hours. The compan...y handled 32,000 tickets annually with 300 agents available 24/7. Zendesk helped integrate multiple teams and streamline workflows during ZeroFox's rapid growth.

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Manufacturing

CASE STUDY Stanley Black and Decker

Stanley Black and Decker used Zendesk to improve customer service. They launched Zendesk three weeks before Black Friday. This led to a 500% increase in sales and a 300% increase in agent efficiency.... They handle 10,000 tickets per month. The implementation took three weeks and included multilingual support.

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lightning

Peers used bime for sending & publishing communications and advertisement

bime Competitors

bime Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.91/5 ★

Read Reviews (26)
Custom Reports

4.78/5 ★

Read Reviews (104)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.91/5 ★

Read Reviews (26)
Custom Reports

4.78/5 ★

Read Reviews (104)

Software Failure Risk Guidance

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for bime

Overall Risk Meter

Low Medium High

Top Failure Risks for bime

Zendesk News

Product

Geekflare's This Week in Business Tech: Zendesk's New - Inkl

Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.

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Partnership

TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk

TELUS Digital enhances its customer experience capabilities through a strategic collaboration with Zendesk, focusing on modern customer service and digital experience platforms.

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Product

Zendesk launches product powered by Local Measure and Amazon - ARNnet

Zendesk launches a new product powered by Local Measure and Amazon.

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Product

Zight Boosts Support Efficiency with Zendesk Integration and Adding Request Video Feature ...

Zight has enhanced its platform by integrating with Zendesk and adding a request video feature to improve support efficiency.

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Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO