bime Overview

Bime is a cloud-based data analysis and dashboard platform that unifies customer data for meaningful insights. It empowers businesses to improve customer experiences using advanced visualizations without needing SQL skills.

Use Cases

Customers recommend Sending & Publishing Communications, Advertisement, Competitive Intelligence, as the business use cases that they have been most satisfied with while using bime.

Other use cases:

  • Digital Marketing
  • Funnel Analysis
  • Social Media Analytics
  • Contract Management
  • Channel Management
  • Trade Show Marketing
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Business Priorities

Improve ROI and Improve Visibility are the most popular business priorities that customers and associates have achieved using bime.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
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bime Use-Cases and Business Priorities: Customer Satisfaction Data

bime works with different mediums / channels such as Social Media. Display Advertisement. Doubleclick etc.

bime's features include Dashboard, and SEM. and bime support capabilities include 24/7 Support, AI Powered, Email Support, etc. also bime analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Solved our dashboards needs,, we managed t publish information to several types of users and they can actually interact with their own information very easily, loved the visualizations, elegant and simple approach to BI...." Peer review by Jason M, Super, Hospitality

bime, Pathmatics, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for bime

Top Industries

  • Marketing and Advertising
  • Management Consulting
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

bime is popular in Marketing And Advertising, Management Consulting, and Information Technology And Services and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on bime Use Cases

Why is bime the best choice for Sending & Publishing Communications?

How can bime enhance your Competitive Intelligence process?

What makes bime ideal for Digital Marketing?

11 buyers and buying teams have used Cuspera to assess how well bime solved their Business Intelligence needs. Cuspera uses 327 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

Case Studies

Financial Services

CASE STUDY LendingClub

Zendesk Support and Guide helped LendingClub improve customer service after switching from Salesforce. The team now handles 50,000 tickets each month with 600 agents. Email efficiency increased by 27...5%. Agents can now process 220 emails a day, up from 80. The Zendesk AI agent resolves 12% of tickets. The system is easy to use and quick to configure, saving time and costs.

Hospitality

CASE STUDY Grill’d

Zendesk helped Grill’d, a casual dining restaurant group, fix slow customer support and a big ticket backlog. After switching from a shared inbox to Zendesk, Grill’d cleared its backlog in three mont...hs. The team improved first response time by 84 percent. Zendesk integrations and automations made customer service faster and easier for staff. Grill’d now has better reporting, visibility, and is ready to expand internationally.

Consumer Goods

CASE STUDY BoxyCharm

Zendesk helped BoxyCharm improve customer service with social messaging, automation, and integrations. The team saw a 10-point rise in CSAT and a 66% drop in first response time. Over 60% of email vo...lume was deflected by automated responses. BoxyCharm used Zendesk to create an omnichannel view and resolve 100% of private social media tickets. Integrations with Jira, Fivetran, and TrustPilot streamlined operations and brand management.

CASE STUDY Workrise

Zendesk Suite Enterprise helped Workrise support over 15 internal and external teams during rapid growth. Workrise used Zendesk’s API and built custom apps to create a tailored CX solution. The compa...ny saved $20,000 per quarter and 8 hours per week with these changes. Workrise improved onboarding, ticketing, and automation for both vendors and workers. The platform enabled fast setup, deep customization, and better support experiences.

Financial Services

CASE STUDY Coda Payments

Zendesk helped Coda Payments handle global customer queries with local expertise. The company switched from three tools to Zendesk, making support easier for both customers and agents. Zendesk automa...ted ticket routing and streamlined workflows, reducing manual work and the need for more staff. Coda Payments improved full resolution time by 60% and achieved a 90% CSAT. The self-service ratio increased to 7:1, and the customer service eNPS score reached 85.

Hospitality

CASE STUDY Utila Dive Center

Zendesk Suite Team helped Utila Dive Center boost sales and improve customer service. The team used Zendesk messaging to connect WhatsApp, Instagram, Facebook, and email in one place. They automated ...social channels with macros and improved response speed. Utila Dive Center saw a 25% increase in core product sales and a 75% increase in close rate. The platform made it easier to manage leads and reply to customers fast.

lightning

Peers used bime for sending & publishing communications and advertisement

bime Competitors

bime Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.91/5 ★

Read Reviews (26)
Custom Reports

4.78/5 ★

Read Reviews (104)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.91/5 ★

Read Reviews (26)
Custom Reports

4.78/5 ★

Read Reviews (104)

Software Failure Risk Guidance

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for bime

Overall Risk Meter

Low Medium High

Top Failure Risks for bime

Zendesk News

Product

Zendesk AI + GPT-5: Setting the pace for the next generation of support - CXOToday.com

Zendesk has integrated GPT-5 into its Resolution Platform to enhance AI capabilities, improving customer support through fewer escalations, better intent clarification, and increased agent productivity. GPT-5's integration has led to a 20% reduction in fallback escalations and a 5-point lift in agent suggestion accuracy, supporting multilingual and complex workflows. The model is part of a modular AI architecture, ensuring reliable and efficient service automation.

M&A

Zendesk acquires Hyperarc to boost AI-powered analytics | Mi3

Zendesk has completed the acquisition of HyperArc, an AI-native analytics platform known for its HyperGraph engine. This acquisition aims to enhance Zendesk's analytics capabilities by integrating HyperArc's technology into its Explore platform, introducing GenAI-powered insights. The move is expected to improve reporting and analytics, setting a new industry standard for usability and insight depth.

Product

Zendesk Accelerates AI Innovation with New Capabilities Advancing the Resolution Platform Vision

Zendesk has introduced new capabilities to its Resolution Platform, enhancing AI and automation features. Key updates include AI Agents for Email, Action Builder for no-code automation, and Generative Search. These innovations aim to improve customer and employee experiences by offering scalable, omnichannel solutions. Zendesk's focus on AI-driven tools supports businesses in delivering efficient and high-quality service.

M&A

Zendesk's HyperArc Acquisition: A Bold Play for Dominance in AI-Driven Customer Intelligence

Zendesk has acquired HyperArc, an AI-native analytics startup, to enhance its customer intelligence capabilities. This strategic move integrates HyperArc's real-time GenAI insights and self-service analytics into Zendesk's Explore platform, aiming to redefine customer service analytics. The acquisition positions Zendesk to capture a significant share of the AI-driven customer analytics market, projected to reach $30 billion by 2026.

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Financials

IPO