bime Overview

Bime is a cloud-based data analysis and dashboard platform that unifies customer data for meaningful insights. It empowers businesses to improve customer experiences using advanced visualizations without needing SQL skills.

Use Cases

Customers recommend Sending & Publishing Communications, Advertisement, Competitive Intelligence, as the business use cases that they have been most satisfied with while using bime.

Other use cases:

  • Digital Marketing
  • Funnel Analysis
  • Social Media Analytics
  • Contract Management
  • Channel Management
  • Trade Show Marketing
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Business Priorities

Improve ROI and Improve Visibility are the most popular business priorities that customers and associates have achieved using bime.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
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bime Use-Cases and Business Priorities: Customer Satisfaction Data

bime works with different mediums / channels such as Social Media. Display Advertisement. Doubleclick etc.

bime's features include Dashboard, and SEM. and bime support capabilities include 24/7 Support, AI Powered, Email Support, etc. also bime analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We are focused on delivering a simple-to-use business intelligence product based on the latest data visualization and ground-breaking cloud computing innovations...." Peer review

bime, Pathmatics, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for bime

Top Industries

  • Marketing and Advertising
  • Management Consulting
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

bime is popular in Marketing And Advertising, Management Consulting, and Information Technology And Services and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on bime Use Cases

What benefits does bime offer for Sending & Publishing Communications?

How does bime facilitate Competitive Intelligence?

What benefits does bime offer for Digital Marketing?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well bime solved their Business Intelligence needs. Cuspera uses 327 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

Case Studies

Consumer Goods

CASE STUDY Thrasio

Zendesk helped Thrasio, a global consumer goods company, transform its customer experience. Thrasio relaunched Zendesk with strong integrations, cutting its tech stack by 85%. The company saw a 99% d...ecrease in full resolution time and a 97% drop in first reply time. Thrasio now uses Zendesk data to create customer profiles and drive new sales opportunities. The team also improved agent efficiency and customer satisfaction, reaching a 95% CSAT.

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Retail

CASE STUDY Plix

Zendesk helped Plix manage customer support as demand grew fast. Plix used Zendesk to centralize email and social media tickets and give users more information. The team tracked customer issues and i...mproved service with better data. Plix raised its CSAT score from 50% to 75%. The company saw a 25% increase in CSAT, a 3x increase in NPS, and a 7x decrease in first response time.

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Financial Services

CASE STUDY Siemens Financial Services

Zendesk helped Siemens Financial Services move to a paperless system and handle a 30% spike in support tickets during the pandemic. The team replaced email and spreadsheets with Zendesk Support, Guid...e, Sunshine, and Explore. They rolled out Zendesk across multiple departments. Ticket resolution time dropped from 24 hours to just over 8 hours. First reply time stayed steady at 6–7 hours, even with higher volume.

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Consumer Goods

CASE STUDY Spoonflower

Zendesk and Forethought helped Spoonflower improve customer support. They automated ticketing and added a bot for self-service. This led to a 93% CSAT score and 45% ticket deflection. Chat conversion... rates are nine times higher than standard. Spoonflower now handles 22,000 support tickets each month more efficiently.

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Computer & Network Security

CASE STUDY ZeroFox

Zendesk Suite helped ZeroFox manage a 30% yearly increase in customer service tickets during rapid growth. The company used Zendesk to support 32,000 annual tickets with 300 agents available 24/7. Ze...ndesk enabled near real-time support, secure data sharing, and integrated workflows across teams. ZeroFox maintained a first reply time under 1 hour and a first resolution time of 3-4 hours. 80% of tickets were resolved in one touch, improving customer experience and agent efficiency.

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Entertainment

CASE STUDY Play Games24x7

Zendesk helps Play Games24x7 manage high volumes of customer inquiries for its gaming apps. The company uses Zendesk's customizable dashboard to view all customer touchpoints in one place. Automation...s and triggers reduce response times, with 95% of tickets resolved within six hours. Play Games24x7 handles over 100,000 tickets per month and saw a 68% reduction in resolution time. The solution enables proactive, data-driven customer service during peak seasons.

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lightning

Peers used bime for sending & publishing communications and advertisement

bime Competitors

bime Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.91/5 ★

Read Reviews (26)
Custom Reports

4.78/5 ★

Read Reviews (104)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.91/5 ★

Read Reviews (26)
Custom Reports

4.78/5 ★

Read Reviews (104)

Software Failure Risk Guidance

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for bime

Overall Risk Meter

Low Medium High

Top Failure Risks for bime

Zendesk News

Partnership

TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven CX Solutions

TTEC and Zendesk have expanded their strategic partnership to deliver advanced AI-driven customer experience solutions. The agreement gives TTEC broader access to Zendesks platform, enabling enhanced CRM and workflow optimization for enterprise clients. The collaboration includes joint go-to-market strategies and co-developed solutions, aiming to accelerate digital transformation for businesses across industries.

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Product

Geekflare's This Week in Business Tech: Zendesk's New - Inkl

Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.

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Partnership

TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk

TELUS Digital enhances its customer experience capabilities through a strategic collaboration with Zendesk, focusing on modern customer service and digital experience platforms.

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Product

Zendesk launches product powered by Local Measure and Amazon - ARNnet

Zendesk launches a new product powered by Local Measure and Amazon.

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Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

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Financials

IPO