Deskpro Overview

Deskpro delivers an omnichannel help desk solution designed to streamline customer support and enhance ticket management. It supports efficient collaboration across support teams, ensuring seamless communication. Deskpro stands out with its flexibility, offering deployment options on the cloud, your own infrastructure, or self-hosted environments, catering to diverse IT strategies. Its robust feature set includes comprehensive support tools that integrate across various platforms, promoting a unified support experience. Deskpro's versatility allows organizations to tailor their support systems to specific needs, enhancing team productivity and customer satisfaction. Notably, Deskpro is trusted by leading organizations, underscoring its reliability and effectiveness in delivering exceptional support solutions.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Deskpro.

Other use cases:

  • Engagement Management
  • Workflow Management
  • Customer Feedback Management
  • Sales Document Management
  • Category Management
  • Knowledge Management
  • Call Recording
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Deskpro.

Other priorities:

  • Launch New Products
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Navigation
  • Improve Brand Engagement
  • Improve Visibility
See all business priorities See less business priorities

Deskpro Use-Cases and Business Priorities: Customer Satisfaction Data

Deskpro works with different mediums / channels such as E-Mail.

Deskpro's features include Ticketing, Templates, Alerts: Popups & Notifications, etc. and Deskpro support capabilities include Chat Support, Phone Support, Email Support, etc. also Deskpro analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It is a great helpdesk software that will help you effortlessly manage your interaction with your target audience...." Peer review by Samreen V, Member of the Board - Community Based Volunteer for iMentors and IWG, Hospital & Health Care

Deskpro, WP Engine, Cayzu Help Desk, Elementor, Fastr Creator Studio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Deskpro offers essential helpdesk ticketing software with numerous features. It equips support teams with necessary tools for effective customer service.

Popular Business Setting

for Deskpro

Top Industries

  • Information Technology and Services
  • Computer Software
  • Human Resources

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Deskpro is popular in Information Technology And Services, Computer Software, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Deskpro Use Cases

How can Deskpro optimize your Helpdesk Management Workflow?

What solutions does Deskpro provide for Communication Management?

What solutions does Deskpro provide for Content Management?

What Are the key features of Deskpro for Engagement Management?

How does Deskpro facilitate Workflow Management?

33+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Deskpro solved their Help Desk needs. Cuspera uses 14502 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Human Resources

CASE STUDY Aon Norway

Deskpro helped Aon Norway improve its customer service system. Before Deskpro, the team used a shared Gmail inbox that was hard to manage. With Deskpro, they organized support tickets and used featur...es like queues and automations. The team created a Help Center for customers and found Deskpro's guides and videos helpful. Deskpro made collaboration easier and support more efficient for Aon Norway.

Read more →
Non-Profit Organization Management

CASE STUDY Aurora Mental Health & Recovery

Deskpro helped Aurora Mental Health & Recovery improve internal support. The non-profit needed an affordable, flexible help desk to manage staff requests and projects. Deskpro's ticket filters, custo...m fields, and parent-child tickets made it easy to organize tasks and track progress. The team used Deskpro for a major rebranding and IT migration, improving communication and visibility. Staff adapted quickly to the new system, and directors gained better oversight. Aurora MHR plans to upgrade to Deskpro Horizon for new features like Azure DevOps integration and Kanban project management.

Read more →
Health, Wellness and Fitness

CASE STUDY NOMS Healthcare

Deskpro helps NOMS Healthcare provide IT and technical support to medical practices across Ohio. NOMS switched from Spiceworks to Deskpro after their old system failed to meet needs. The IT team uses... Deskpro for ticketing, voice, and live chat. Deskpro’s knowledge base and support articles make setup easy. The support team is helpful and quick to resolve issues. NOMS plans to upgrade to Deskpro Horizon for a better interface.

Read more →
Government Administration

CASE STUDY Federal Public Defender Office of the Southern District of Ohio

Deskpro helped the Federal Public Defender Office of the Southern District of Ohio move from Outlook to a ticketing system. The team needed better ways to organize and manage communications. Deskpro ...On-Premise made it easy to track tickets and improved response times. The team saw better organization, fewer lost messages, and improved client relationships. Supervisors gained more transparency and could track team progress easily.

Read more →
Information Technology and Services

CASE STUDY Creative Networks

Deskpro helped Creative Networks replace their discontinued Kayako On-Premise help desk. The team needed a customizable, on-premise support solution with strong reporting and live chat. Deskpro's sup...port team assisted with migration and setup. Creative Networks improved workflows and customer support efficiency. The company now resells Deskpro and plans to integrate billing with external systems.

Read more →
Human Resources

CASE STUDY Launchpad

Deskpro helped Launchpad improve its recruitment support. Launchpad switched from Zendesk to Deskpro for better reports and flexible features. Deskpro's snippets and workflow tools let Launchpad answ...er over 80% of candidate questions in 15 minutes. The audit trail and ticket management features help their team work together. Launchpad now handles at least 200 tickets a day with a team of seven agents.

Read more →

Video

Deskpro Helpdesk Software Demo

Video Thumbnail

Frequently Asked Questions(FAQ)

for Deskpro

What is Deskpro?

Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support.

Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.

What is Deskpro used for?

Deskpro is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Helpdesk Management, Communication Management and Content Management .

What are the top features of Deskpro?

Ticketing, Templates and Alerts: popups & Notifications are some of the top features of Deskpro.

Who uses Deskpro?

Deskpro is used by Information Technology And Services, Computer Software and Human Resources among other industries.

What are Deskpro alternatives?

WP Engine, Cayzu Help Desk, Elementor and Fastr Creator Studio are popular alternatives for Deskpro.

Where is Deskpro located?

Deskpro is headquartered at 79 Hartfield Road, London, Wimbledon SW6 3JA, GB.
lightning

Peers used Deskpro for helpdesk management and communication management

Deskpro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)

Software Failure Risk Guidance

?

for Deskpro

Overall Risk Meter

Low Medium High

Top Failure Risks for Deskpro

Deskpro Ltd. News

Product

Streamline Your Customer Service with MiiTel and Deskpro Integration - Nusantarapos

The integration of MiiTel and Deskpro enables companies to manage customer interactions across calls, WhatsApp chats, and ticketing systems on a unified platform, streamlining customer service operations.

Read more →

Deskpro Ltd. Profile

Company Name

Deskpro Ltd.

Company Website

https://www.deskpro.com/

HQ Location

79 Hartfield Road, London, Wimbledon SW6 3JA, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE