Deskpro: Product updates, Customer stories, and Insights | 2026 Cuspera

Deskpro helped Impelsys manage support for many publishing brands from one help desk. Before Deskpro, Impelsys used only email and struggled to keep track of tickets. Deskpro's cloud platform let the...m set up over 100 branded help centers and use features like knowledge base and snippets. Agents now answer 94% of tickets within 1 hour and close most tickets within 24 to 48 hours. Deskpro's reporting tools and multi-brand support made scaling easy for Impelsys.
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Deskpro helped OptiCom improve its customer support by replacing an unreliable help desk. OptiCom chose Deskpro's on-premise solution for better control and easy setup. The team liked features like t...icketing flexibility and integration with reporting tools. Deskpro made support more reliable and let OptiCom share reports across business units. The feedback tool helped track customer satisfaction. OptiCom plans to use more Deskpro features like live chat and voice.
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Deskpro helped Tain after they became unhappy with Kayako removing On-Premise support. Tain needed a scalable, on-premise help desk that was easy to migrate to. They used Deskpro’s data importer to m...ove from Kayako without issues. Tain set up Deskpro for their teams and used triggers to automate tasks. This reduced errors and let agents answer more tickets. Tain values Deskpro’s helpful and quick support team.
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Deskpro helps Amplifi manage client communications for non-profit organizations. Before Deskpro, Amplifi used Outlook, which made tracking conversations hard. Deskpro's shared inbox, snippets, and ti...cket merging features improved team efficiency. The Help Center and knowledge base let Amplifi standardize client support. Amplifi finds Deskpro flexible and easy to customize for their needs. Their communications are now more organized and streamlined.
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Deskpro helped Cairn Group move from Spiceworks to a modern help desk platform. Cairn Group needed an easy-to-use system with customizable reports and dashboards. Deskpro's interface reduced training... time and costs. The knowledge base let agents find answers fast. Real-time reports and dashboards improved team engagement and efficiency. Cairn Group now uses mobile apps for flexible support and benefits from transparent pricing as they grow.
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Deskpro helps 3pAll manage customer support for multiple brands. 3pAll needed a help desk that could handle technical support and order inquiries for different clients. Deskpro's multi-branding and a...utomation features made ticket routing and organization easy. The team uses Deskpro to keep brands separate and customize departments and labels. Custom reports give insights into support cases. 3pAll finds Deskpro better than other CRM ticketing systems they tried.
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