Deskpro Overview
This is a summary of the comprehensive capabilities and benefits of Deskpro based on over 14502 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Deskpro, Freshservice, Jitbit Helpdesk, CRMdesk, HappyFox Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Deskpro is right for your needs? Our Cuspera AI engine can evaluate how Deskpro fits your specific business needs, industry, and context. Get your personalized assessment report today.
Deskpro supports business activities such as:
- Helpdesk Management
- Communication Management
- Content Management
- Engagement Management
- Workflow Management
Deskpro can help you with many business goals, such as Enhance Customer Relationships, Improve Efficiency, Launch New Products, Improve Internal Communications, Increase Sales & Revenue, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Deskpro's capabilities include Ticketing, Templates, Alerts: Popups & Notifications, etc.
Deskpro Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Employees can use live chat and knowledgebase to interact with your helpdesk directly from their mobile devices. ..." Helpdesk Software for HR & Internal Employees
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Deskpro solved their Help Desk needs. Cuspera uses 14502 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities peers achieved using Deskpro.
Use Cases
Peers recommend Helpdesk Management , Communication Management , Content Management , as the business use cases that they have been most satisfied while using Deskpro.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with E-Mail |
4.87/5 ★ |
"...Employees can use live chat and knowledgebase to interact with your helpdesk directly from their mobile devices. ..." Helpdesk Software for HR & Internal Employees |
| Communication Management with E-Mail |
4.85/5 ★ |
"...It is a great helpdesk software that will help you effortlessly manage your interaction with your target audience...." Peer review by Samreen V, Member of the Board - Community Based Volunteer for iMentors and IWG, Hospital & Health Care |
| sending & publishing communications |
4.85/5 ★ |
"...Send automatic text messages with Deskpro SMS integrations...." Automation |
| tracking & monitoring communications |
4.83/5 ★ |
"...Last updated: Monitoring email accounts. ..." Deskpro Support |
| Content Management |
4.73/5 ★ |
"...Our software comes with sophisticated content authoring and publishing tools, so you can effortlessly create a self-service portal that lets your players help themselves. ..." Helpdesk Software for Gaming & Development |
| content publishing |
4.77/5 ★ |
"...Author, publish and manage content on your web portal from within the helpdesk. ..." All our features |
| searching for content |
4.77/5 ★ |
"...Putting more descriptive text in the address address can help users find your content through web search...." Deskpro Support |
| content curation |
4.71/5 ★ |
"...Create new snippets with rich content editing tools, and save drafts if you re not quite done. ..." Snippets |
| content sharing |
3.25/5 ★ |
"...Labels are not shared between different content types...." Deskpro Support |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with E-Mail |
4.87/5 ★ |
"...Employees can use live chat and knowledgebase to interact with your helpdesk directly from their mobile devices. ..." Helpdesk Software for HR & Internal Employees |
|
| Communication Management with E-Mail |
4.85/5 ★ |
"...It is a great helpdesk software that will help you effortlessly manage your interaction with your target audience...." Peer review by Samreen V, Member of the Board - Community Based Volunteer for iMentors and IWG, Hospital & Health Care |
|
| sending & publishing communications |
4.85/5 ★ |
| tracking & monitoring communications |
4.85/5 ★ |
| Content Management |
4.73/5 ★ |
"...Our software comes with sophisticated content authoring and publishing tools, so you can effortlessly create a self-service portal that lets your players help themselves. ..." Helpdesk Software for Gaming & Development |
|
| content publishing |
4.73/5 ★ |
| searching for content |
4.73/5 ★ |
| content curation |
4.73/5 ★ |
| content sharing |
4.73/5 ★ |
33+ more Business Use Cases
Our AI advisor, Wyz, harnessed 14502 insights from peers and experts to help you assess how these Deskpro use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Deskpro
What is Deskpro?
What is Deskpro used for?
What are the top features of Deskpro?
Who uses Deskpro?
What are Deskpro alternatives?
Where is Deskpro located?
Popular Business Setting
for Deskpro
Top Industries
- Information Technology and Services
- Computer Software
- Human Resources
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Deskpro to Enhance customer relationships and Improve efficiency
Deskpro Alternatives
Peer and Expert Opinion on Features
for Deskpro
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (4065) |
| Templates | Read Reviews (435) |
| Alerts: popups & Notifications | Read Reviews (384) |
| Recording | Read Reviews (309) |
| Widgets | Read Reviews (190) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (4065) |
| Templates | Read Reviews (435) |
| Alerts: popups & Notifications | Read Reviews (384) |
| Recording | Read Reviews (309) |
| Widgets | Read Reviews (190) |
IT and Other Capabilities
for Deskpro
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (1052) |
| Data Export | Read Reviews (773) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (1052) |
| Data Export | Read Reviews (773) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (112) |
| Phone Support | Read Reviews (38) |
| Email Support | Read Reviews (123) |
| 24/7 Support | Read Reviews (1598) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (112) |
| Phone Support | Read Reviews (38) |
| Email Support | Read Reviews (123) |
| 24/7 Support | Read Reviews (1598) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (1025) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (1025) |
Software Failure Risk Guidance
?for Deskpro
Overall Risk Meter
Top Failure Risks for Deskpro
Vendor Profile Details
Company Name
Deskpro
Company Website
https://www.deskpro.com/HQ Location
79 Hartfield Road, London, Wimbledon SW6 3JA, GB
Employees
11-50
Social
Financials
PRIVATE
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