Deskpro Overview

Deskpro delivers an omnichannel help desk solution designed to streamline customer support and enhance ticket management. It supports efficient collaboration across support teams, ensuring seamless communication. Deskpro stands out with its flexibility, offering deployment options on the cloud, your own infrastructure, or self-hosted environments, catering to diverse IT strategies. Its robust feature set includes comprehensive support tools that integrate across various platforms, promoting a unified support experience. Deskpro's versatility allows organizations to tailor their support systems to specific needs, enhancing team productivity and customer satisfaction. Notably, Deskpro is trusted by leading organizations, underscoring its reliability and effectiveness in delivering exceptional support solutions.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Deskpro.

Other use cases:

  • Engagement Management
  • Workflow Management
  • Customer Feedback Management
  • Sales Document Management
  • Category Management
  • Knowledge Management
  • Call Recording
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Deskpro.

Other priorities:

  • Launch New Products
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Navigation
  • Improve Brand Engagement
  • Improve Visibility
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Deskpro Use-Cases and Business Priorities: Customer Satisfaction Data

Deskpro works with different mediums / channels such as E-Mail.

Deskpro's features include Ticketing, Templates, Alerts: Popups & Notifications, etc. and Deskpro support capabilities include Chat Support, Phone Support, Email Support, etc. also Deskpro analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Deskpro also acts as a CRM with user profile popup pages, interaction history, user groups and downloadable vCards...." Peer review

Deskpro, WP Engine, Cayzu Help Desk, Elementor, Fastr Creator Studio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Deskpro offers essential helpdesk ticketing software with numerous features. It equips support teams with necessary tools for effective customer service.

Popular Business Setting

for Deskpro

Top Industries

  • Information Technology and Services
  • Computer Software
  • Human Resources

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Deskpro is popular in Information Technology And Services, Computer Software, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.

Deskpro Customer wins, Customer success stories, Case studies

How can Deskpro optimize your Helpdesk Management Workflow?

How does Deskpro address your Communication Management Challenges?

How can Deskpro optimize your Content Management Workflow?

How does Deskpro facilitate Engagement Management?

What Are the key features of Deskpro for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Deskpro solved their Help Desk needs. Cuspera uses 14502 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Zermelo - Education - Education

Deskpro helped Zermelo provide 24/7 support to schools across the Netherlands. Zermelo needed a help desk that met strict data privacy rules and could scale with their growing customer base. Deskpro'...s on-premise solution let Zermelo store data locally and manage all support requests in one place. Integration was easy, and the robust ticketing features improved their support process. Zermelo now tracks client journeys and manages licensing more efficiently.

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Aurora Mental Health & Recovery - Hospital & Health Care - Hospital & Health Care

Aurora Mental Health & Recovery used Deskpro to manage internal staff requests and streamline IT support. The non-profit switched from a free solution to Deskpro for better visibility and organizatio...n. Deskpro helped them handle complex projects, including a major rebranding and a migration to cloud services. Custom fields and ticket filtering improved workload management and communication. Staff adapted quickly to the new help desk, making support more efficient across departments.

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Amplifi - Marketing And Advertising - Marketing and Advertising

Deskpro helped Amplifi, a strategic communications firm, streamline client communications. Before Deskpro, Amplifi used Outlook, which made tracking conversations hard. Deskpro's shared inbox, Snippe...ts, and ticket merging features improved organization and response consistency. The Help Center and custom alerts made client support easier and more efficient. Amplifi now manages all client conversations in one place, making their work faster and more organized.

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VAIRKKO - Information Technology And Services - Information Technology and Services

Deskpro helped VAIRKKO simplify customer support workflows. VAIRKKO needed a platform that could match their custom processes and scale with thousands of clients. Deskpro's customization, ticket filt...ering, and single sign-on features removed friction for both clients and support staff. VAIRKKO integrated Deskpro with their own software, letting users open tickets and search knowledge base articles in one place. The result was easier support access for over 50,000 customers and better collaboration between teams.

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Cairn Group - Hospitality - Hospitality

Deskpro helped Cairn Group move from Spiceworks to a modern help desk platform. The team saw faster onboarding with less training needed. Real-time dashboards and customizable reports improved perfor...mance tracking. The knowledge base let agents find answers quickly. Cairn Group now operates more efficiently and can scale support as they grow.

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Impelsys - Information Technology And Services - Information Technology and Services

Deskpro helped Impelsys support over 100 brands from one help desk. Before Deskpro, Impelsys used only email for support, causing delays and missed responses. Deskpro's cloud platform enabled multi-b...rand help centers, fast ticket handling, and easy reporting. Impelsys now responds to 94% of tickets within 1 hour and closes most tickets within 24–48 hours. Deskpro's snippets and reporting tools improved agent efficiency and customer satisfaction.

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Deskpro Helpdesk Software Demo

Video Thumbnail

Frequently Asked Questions(FAQ)

for Deskpro

What is Deskpro?

Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support.

Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.

What is Deskpro used for?

Deskpro is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Helpdesk Management, Communication Management and Content Management .

What are the top features of Deskpro?

Ticketing, Templates and Alerts: popups & Notifications are some of the top features of Deskpro.

Who uses Deskpro?

Deskpro is used by Information Technology And Services, Computer Software and Human Resources among other industries.

What are Deskpro alternatives?

WP Engine, Cayzu Help Desk, Elementor and Fastr Creator Studio are popular alternatives for Deskpro.

Where is Deskpro located?

Deskpro is headquartered at 79 Hartfield Road, London, Wimbledon SW6 3JA, GB.
lightning

Peers used Deskpro for helpdesk management and communication management

Deskpro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)

Software Failure Risk Guidance

?

for Deskpro

Overall Risk Meter

Low Medium High

Top Failure Risks for Deskpro

Deskpro Ltd. News

Partnership

Deskpro ab sofort in der AWS European Sovereign Cloud verfgbar

Deskpro has launched its AI-powered helpdesk platform on the AWS European Sovereign Cloud, enhancing access for organizations needing to meet stringent EU data residency and sovereignty requirements. This partnership allows Deskpro to offer advanced helpdesk features while ensuring data control and compliance with EU regulations.

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Product

Deskpro launches on AWS European Sovereign Cloud in EU

Deskpro has launched its services on the AWS European Sovereign Cloud, expanding its presence in the EU. This move enhances data sovereignty and compliance for European customers using Deskpro's AI-driven help desk solutions.

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Partnership

Deskpro dsormais disponible sur l'AWS European Sovereign Cloud

Deskpro has partnered with AWS European Sovereign Cloud to offer its AI-based help desk platform, enhancing data residency and compliance for European organizations. This collaboration allows Deskpro to provide advanced support features while ensuring data sovereignty and regulatory compliance, particularly benefiting highly regulated sectors like public services, healthcare, and finance.

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Product

Deskpro Is Available on the AWS European Sovereign Cloud

Deskpro has launched its AI-powered help desk platform on the AWS European Sovereign Cloud. This deployment helps organizations meet EU data residency and sovereignty requirements while leveraging advanced support capabilities. The partnership enhances Deskpro's offerings for highly regulated sectors, ensuring compliance and data control.

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Deskpro Ltd. Profile

Company Name

Deskpro Ltd.

Company Website

https://www.deskpro.com/

HQ Location

79 Hartfield Road, London, Wimbledon SW6 3JA, GB

Employees

11-50

Social

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Financials

PRIVATE