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Top 65 Deskpro Alternatives : 2026
WP Engine
WordPress Hosting, Perfected. WP Engine®
WP Engine is a WordPress digital experience platform that provides WordPress hosting services designed to create and manage websites. It managed WordPress hosting, eCommerce solutions, and enterprise offerings, including WordPress experience platform and headless WordPress solution power 1.5M digital experiences globally for companies and agencies of all sizes. It helps to increase website visitors and grow revenue. ...
It provides brands the solutions they need to create remarkable sites and apps on WordPress that drive their business forward faster. The company's services accelerate the development of workflows, offer a configuration with multiple enterprise-grade security layers to protect high-value content and provide highly scalable architecture, enabling website managers to increase online success.
Cayzu Help Desk
Cayzu Help Desk software
Cayzu-help-desk is a cloud-based help desk software solution. Customer support is streamlined and managed efficiently through Cayzu.com.
Elementor
Elementor - Wordpress Page Builder
Elementor offers powerful drag-and-drop features for creating WordPress websites effortlessly. Users can build sites with just a few clicks.
Fastr Creator Studio
Shoppable Experience Content Platform
Fastr Creator Studio is a content creation solution that empowers marketers to rapidly and easily create rich, interactive experiences that drive conversions and provides marketers the agility to create innovative onsite experiences in minutes. It helps to acquire customers. ...
Fastr helps to create content faster and improves UX experience, SEO rankings, and brand authority. It also helps to convert visitors to loyal customers and empowers them to build the content to meet their unique goals.
Some of its features include effortlessly integrating with any eCommerce platform to create customer-rich experiences, drag-and-drop publishing to make simple innovative content creation, making Creator experiences drivers of conversions, and providing Creator users the data to make decisions about the content strategy.
Vision Helpdesk
A secure, reliable & scalable customer service software
Vision Helpdesk is a Leading Customer Service Software used for providing customer support, managing IT resources, and providing IT support. It helps businesses to manage customer support and IT resources efficiently, offering Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat Software tools. ...
It enables customer support staff to receive, process, and respond to incident or service requests. Manages customer support or IT service desk functionality for multiple companies, brands, or products in one place with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management, Service Catalog, Change Management, and Release Management. It also helps with a live chat messaging platform that improves customer engagement enhancing customer support team productivity.
OneMob
Quickly create pages of content to engage prospects, customers, partners and employees
OneMob is a content enablement platform for sales teams to increase productivity, enhance customer engagement and increase revenue. OneMob helps teams to record videos on IOS, Android or Chrome ...
OneMob comes with watermarks, filters and text overlays to record videos,
It provides contact management to sync back activity to Salesforce and MS Dynamics to increase customer engagement and revenue.
LiveAgent
Simple customer support software for teams
LiveAgent is an all-in-one help desk and customer support software that provides businesses with a comprehensive omnichannel communication platform. It combines ticketing, live chat, call center, and social media integration to streamline customer interactions. ...
Zesty.io
The Headless CMS for Marketers + Developers
Zesty.io is a Content Management platform that manages content for multiple brands, multiple websites, and multiple destinations in one central hub, regardless of destination or presentation. It is a cloud platform for brand marketing teams to build content-rich websites that engage customers and accelerate sales. ...
It simplifies workflow, creates and manages809 content flexibility for developers manages all content and files in one central system, and a powerful headless content management system with web capabilities. All pages, content, and media files are cached globally and delivered through a content delivery network (CDN).
Some of its features include a flexible content modeling system, map different content structures to update rich relational data, content scheduling, content versioning, and more.
Kentico Web Content Management
Kentico: .NET CMS, E-commerce & Online Marketing Platform
Kentico is a Web Content Management and online marketing platform for building websites and optimize digital customers’ experiences across multiple channels. It helps to optimize time and assets to achieve more to improve digital and social presence and enhance customer relationships. ...
Kentico’s Campaign Management features, including Advanced Email Marketing and Marketing Automation, allow marketers to release their creative potential and run powerful campaigns that convert prospects into customers.
The Kentico all-in-one CMS platform helps users to develop websites quickly. Its built in with, security measures including authentication and permissions which gives a stable, extensible, and versatile platform that is easy to use both on premise and in the cloud.
Remote Support Desktop
Desktop experience to quickly and easily troubleshoot issues
Remote-support service management apps by Cireson enable SCSM management from any browser or device. Access incidents, service requests, CMDB, reports, and more effortlessly.
Smith.ai
Generate sales and increase engagement with traffic
Deskpro and Smith.ai, both in the Help Desk category, offer distinct advantages. Deskpro excels in integrations and data handling, appealing to large enterprises in IT and software sectors. Smith.ai, with strong lead management and a focus on legal services, caters to businesses aiming to enhance customer relationships. Both solutions provide comprehensive vendor support, making them reliable choices. The choice depends on whether customer engagement or data management is the priority. ...
LogMeIn Rescue
LogMeIn Remote Access | Secure Remote Desktop Software
LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships. It is a comprehensive ...
Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.
Gorgias
Gorgias is an all-in-one helpdesk for Shopify merchants..
Gorgias is a customer support helpdesk for online stores. It is an all-in-one helpdesk for Shopify merchants covering automation and live-chat. Gorgias is also available on mobile. Gorgias ...
Gorgias stores all information pertaining to each customer in the same place which enables easy tracking and recall of conversation history. Chat feature can be used for driving campaign revenue, macros for creating message templates including all details of order and tracking numbers. Customer satisfaction surveys, statistics and analytics reports to measure performance and ROI are the other features of Gorgias.
Help Scout
Simple Customer Service Software and Education
Help Scout is a customer service software that empowers businesses with tools that serve people in the most human, helpful way. It helps to improve customer satisfaction. Help Scout provides an ...
Help Scout features include shared inbox to manage conversations at scale, providing instant answers to the customer, engaging people on the website, connect with customers over live chat, and many more.
Hiver
Hiverâ„¢ | Shared Inbox Collaboration | Team Email Management
Hiver is a Help Desk Software that helps collaborate seamlessly with a team, keep internal and external conversations clearly separated, yet in context. It is built for Google workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with Gmail. It improves their customer experience. ...
It assigns, tracks, collaborates on customer emails, and runs advanced analytics and automations right from the Gmail interface without sacrificing any time on learning new software or switching tabs. It allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails. It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails.
Key features include email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses.
HappyFox Help Desk
Help Desk Software | Customer Support Software | Support Ticket ...
HappyFox Help Desk is a cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. It provides solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. ...
HappyFox Help Desk sorts tickets based on priority and then organizes them based on predetermined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers.
HappyFox Help Desk offers industry-standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.
Alloy Software
Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure
Alloy Software is a software solution for IT Service Management, IT Asset Management, and Network Inventory that assists organizations in automating, managing, and improving all sizes of automated IT operations. It assists organizations by providing unrivaled customer service experiences through the use of smooth, intelligent, and flexible software, as well as unstoppable IT teamwork and a deep understanding of technology operations. ...
It improves ITSM operations, automates routine daily tasks, and resolves issues faster, reducing errors and increasing team productivity and efficiency. It allows you to gain complete visibility and control over your IT resources, save money, and make better decisions. Improve support teams, automate daily tasks, and resolve issues faster than ever before.
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Freshservice achieves greater ...
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
Enablix
Sales Enablement Platform for Marketers
Enablix is a content enablement platform for marketing, sales teams to drive sales and increase revenue. Enablix helps marketing team to manage and drive content enablement that spans the entire ...
Enablix comes with integrations to marketing and sales apps to gain content insights, it automates sales communication to keep sales on message, it provides a central hub for trusted content both sales and marketing can easily access which in turn helps in driving sales numbers and increase revenue
HaloITSM
All-inclusive IT Service Management software solution
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
Re:amaze
Re:amaze - Customer service, live chat, and helpdesk ...
Re:amaze and Deskpro both offer comprehensive Help Desk solutions, but they cater to different user needs. Re:amaze excels in customer engagement and feedback management, ideal for businesses focusing on strong client relationships and digital presence. Deskpro shines in helpdesk and communication management, suited for organizations needing robust content handling and internal efficiency improvements. Both products provide varied support channels, but Deskpro offers more enhanced support options. Business and operational suitability varies by industry and company size, with Re:amaze favored by education and marketing sectors, whereas Deskpro finds its strength in IT and software industries. ...
BOSSDesk
BOSSDesk - ITIL aligned cloud solution that....
Bossdesk offers award-winning IT ticketing systems available both on-premise and in the cloud. BOSS Solutions can be contacted for superior ITSM software.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
Web+Center
Open Source Help Desk /Service Desk Software for IT and Customer Support
Web+Center is a suite of open source, web-based help desk and CRM applications that run onsite or in the cloud. It supports all browser-based devices, including PCs, Macs, and smartphones.
Issuetrak
Issuetrak, we work hard for our customers
Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
xMatters
Digital Service Availability | Fast, Automated ...
Deskpro and xMatters cater to different operational needs within the Help Desk category. Deskpro shines in helpdesk management, a key requirement for large enterprises. It excels in features like data handling and analytics, aligning with industries like IT and software. On the other hand, xMatters leans towards engagement and communication management, providing crucial support for small to mid-market segments, with a focus on diverse communication channels suitable for sectors like finance and retail. ...
Deskero Helpdesk
Deskero: Help desk software and support ticket system
Deskero is a simple, customizable and cloud help desk software that support ticket system for effective customer engagement. It helps to improve internal communication and enhance customer relationships. ...
Deskero brings new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills support ticket system platform. Its marketing tools are designed to transform customers questions into real commercial opportunities.
Deskero customer service features are geared towards keeping the customer care efficient so that the agents stay productive. It helps in ticket merging to keep workflow quick and seamless, automates the import of interaction into one platform, categorize, prioritize and assign it to a specific agent or company department, save time using internal chat with the team to be updated with everything going on with customers and inside the team and much more.
freshdesk
Omnichannel Customer support software
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships. ...
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
OTRS
Ticket System and Helpdesk Software | OTRS
OTRS solutions are individually configured for flexibility and customization. They enable efficient work, convenient performance measurement, and easy integrations.
Helpspot
Help Desk Software for effortless email support
Help desk software converts support requests into manageable tickets. This streamlines the process for support staff.
Mojo Helpdesk
Help Desk Software and Ticket Tracking
Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...
Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.
Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.
Zoho Desk
Customer Service Software for Context-Aware ...
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity. It provides built-in purpose-built tools to help agents with ...
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
Gmelius
Make Gmail your Team's Workspace
Gmelius enhances Gmail with email collaboration and business process automation. It is the leading software for Gmail and Google Workspace users.
Kustomer
Customer Service Software Reimagined
Both Kustomer and Deskpro excel in the Help Desk category, but they cater to distinct user needs. Kustomer focuses on customer engagement and CRM functions, ideal for enterprises seeking advanced integration and AI capabilities. It supports diverse industries such as retail and IT services. Deskpro, on the other hand, is tailored for robust helpdesk and communication management, appealing to tech-centric businesses across IT and software sectors. Its strong data management resources suit large-scale customer service demands. ...
Clientsuccess
ClientSuccess: Customer Success Management Software
ClientSuccess and Deskpro are both stellar help desk solutions with unique strengths. ClientSuccess excels in engagement management and customer relationships, making it ideal for enterprises in sectors like computer software. On the other hand, Deskpro shines in helpdesk and communication management, catering more to IT and service industries. Both tools support diverse vendor channels, but Deskpro covers more user-generated content and chat. Enterprises should choose based on their capability needs and industry focus. ...
Teamsupport
Customer Service Software Built for Business to Business
TeamSupport is a Customer Service software built for B2B companies. It provides help desk features and customer service management tools enabling improved customer service and better relationships. ...
TeamSupport features include Customer management that enables easy tracking of customer details and issues from a common company-wide customer database. Ticket Management provides customised automation, ticket tracking and routing, grouping of related tickets, leveraging of conditional fields and more. TeamSupport integrates with the software systems in the business such as CRM, developer tools and others.
The Collaboration and teamwork feature enables internal communication using Water Cooler, internal chat and shared calendar. An integrated product database enables easy tracking. The Customer Self-service feature provides a self-service hub with knowledge bases, community forums and wikis. Reporting and analytics feature provides unlimited reports and real-time customer insights and metrics.
SysAid
ITSM, Service Desk & Help Desk Software with ...
SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
CoreDNA
Core dna: eCommerce, Intranet, Content Marketing & SaaS CMS
Core dna is a Digital Experience Platform (DXP) that fully integrates web content management, eCommerce, intranet and marketing on one managed platform. It provides mid-market to enterprise-level organizations with the ability to meet their objectives for their corporate website, eCommerce, intranet, extranet, mobile, social, and online marketing. It helps to reduce the total cost of ownership, and improve return on investment ...
Core dna is a cloud-hosted SaaS (software-as-a-service) with over 80 integrated applications that can be built into the single user interface. It offers features enabling personalization, multi-site management, localization, integrations, framework agnosticism, and detailed inventory management. Also has a WYSIWYG editor which supports rich text and media management.
Some of the features include site-wide SSL, secure content and assets, track and review all system activities for web property, subscriber import/export, schedule send newsletters, support for sending emails using multiple SMTP servers for higher performance, subscriber opt-In, manage all of the web properties from a single login and navigate between then from a drop-down menu, and more.
AnswerDash
Predict Customers questions based on page content and improve Customer Experience
AnswerDash is an AI-powered Self-service software that provides instant answers to Customer queries resulting in increase in Sales, Ticket Deflections and Self-service engagement. It can be used by businesses of all sizes for enabling Customer Success, improved Customer Experience, and reducing cart-abandonments in eCommerce. ...
The features include Instant Self-service support, on the relevant page, content delivery tailored to user profile, and popular content bubbled up dynamically to the top. The software integrates with the existing tools for ticketing and live chat thus enabling routing to agents if help is still needed. The software is also available as a mobile application and is customizable to match the brand.
The AI engine predicts and delivers smarter content, personalized to the user profile. The Analytics dashboard provides insights on customer queries, ticket deflections, and provides actionable insights on content that leads to support tickets or sales conversions or abandonments.
Zingtree
Create Interactive Decision Trees with Zingtree
Zingtree simplifies the creation and sharing of interactive decision trees. Users can start for free.
Spiceworks IT Help Desk
Cloud Help desk software for IT
Spiceworks IT Help Desk helps IT professionals, to manage an internal IT help desk and a business more effectively. It helps to handle tickets in just a few minutes with the help of free help desk software on the server or in the cloud, comprehend team dynamics, and explain the value to the company using AI technology and unique insights into the market to connect IT pros with the right experts, tools, and information when they need it most. Also, connects tech brands with in-market buyers at the right time. ...
Its advantages are the ability to maintain a close eye on IT problems and duties and the use of custom fields to track precisely what is required to keep things running smoothly. To gather the information required, submit tickets and monitor progress. Integrate with Active Directory to add end users, verify their identity in the portal, and assign them to tickets automatically. Auto-assign tickets to the experts and view team performance metrics at-a-glance with the dashboard.
Zendesk For Service
Customer service solution that’s easy to use and scales with your business
Zendesk For Service and Deskpro both cater to help desk needs, but target different scales and industries. Zendesk For Service shines with its robust capabilities and support options, ideal for large enterprises seeking comprehensive solutions. In contrast, Deskpro offers a leaner package, appealing more to smaller segments with specific functions, emphasizing content management and workflow customization. ...
RaiseATicket
Customer experiences are managed better with Raiseaticket....
Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.
HubSpot Service Hub
Customer service software to answer customer queries and issues.
HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction. ...
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.
Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.
GoTo Resolve
Experience smarter, faster, easier-than-ever IT management and support
RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
osTicket
Open-source help desk software focusing on customer service.
osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.
GrooveHQ
Groove | The Better Way to Support Your Customers
GrooveHQ, rated 4.8/5 stars on G2, is praised as the top help desk software. It offers a shared inbox, knowledge base, chat, and more as a Zendesk alternative.
Jitbit Helpdesk
Ticketing software for your customer service desk.
Jitbit-helpdesk is an affordable, fast, and lightweight ticketing system with an on-premises option. It offers a free trial and boasts a good-looking interface.
Dixa Customer Service
The Customer Friendship Platform
Dixa Customer Service and Deskpro both offer robust help desk solutions, but they cater to different operational needs and user segments. Dixa Customer Service enhances customer relationships with strong engagement management and contact list management, while Deskpro excels in helpdesk and communication management. Dixa focuses on improving sales and internal communications, whereas Deskpro is effective for efficiency and content publishing. Support is comprehensive for both but Dixa's 24/7 support is notable. Dixa appeals to larger enterprises in IT services, while Deskpro is popular among software industries. ...
iSupport
Process Automation for Help Desks | iSupport
iSupport offers two editions: on-premise and hosted. It provides one integrated product for streamlined support.
Helpshift
Automate your customer service funnel and transform your support organization with AI-powered case management
Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business ...
It is primarily used to provide digital customer service support to leads and customers effectively engaging with them across wide channels such as messages, in-app, 3rd party apps, websites, live chat, mobiles, e-mail, chatbots and survey forms
Helpshift is powered by AI, automation and analytics providing a varied features such as ticket and case management, intelligent classification and bots, routing, proactive support, agent desktop, interactive FAQs, pop-up chats, in-app messaging, targeted e-mails, live chat, knowledge management and reporting using dashboards
ManageEngine ServiceDesk Plus
Service desk software to supercharge IT help desk
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control. ...
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
Salesforce Service Cloud
Service Cloud: Customer Support & Call Centre Software
Salesforce Service Cloud and Deskpro both offer distinct advantages in the Help Desk solution domain. Salesforce Service Cloud focuses on large-scale operations with capabilities like customer case management and engagement management, ideal for enterprises seeking deep integration and analytics. Deskpro shines in communication and content management, perfect for organizations focusing on efficiency and smaller-scale operations. Both products support enhancing customer relationships, but their industry appeal varies, reflecting Salesforce's strength in diverse domains and Deskpro's niche appeal in IT and HR sectors. ...
SupportBee
Ticketing System for High Touch Customer Service
SupportBee is an email ticketing software that helps to collaborate team on customer support. It helps to improve customer satisfaction. SupportBee’s support ticket system enables teams to ...
SupportBee features for effective customer collaboration include a cloud-based shared inbox offering the team a frictionless way to collaborate by assigning tickets to teams and agents, team messaging tools, and a knowledge base to provide customers with easy access to self-service options and customer portal that provides a web portal for customers to send, manage and track the progress of their support requests.
ProProfs Help Desk
#1 Help Desk Ticketing System - proprofs.com
ProProfs helps manage customer-facing emails effortlessly, enabling faster issue resolution and happier customers. The software facilitates collaboration among teams.
Kayako
Help Desk Software Kayako Unified Customer Service Software
Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication. ...
Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.
Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.
ServiceNow
ServiceNow - Digital Workflows for Enterprise - Make work ...
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity. ...
It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.
Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.
ConnectWise Manage
Business Management Software | ConnectWise Manage Business ...
ConnectWise Manage and Deskpro both excel in the Help Desk solutions arena but cater to distinct operational needs. ConnectWise Manage emphasizes integrating sales document management and workflow for large enterprises, offering extensive support channels. Deskpro, though versatile, is prominent in helpdesk management, communication, and content management, appealing mostly to mid-market and smaller enterprises. Companies need to consider their specific requirements—especially in terms of scale and industry—when choosing between these solutions. ...
CRMdesk
Online Customer Support - Web Based Help Desk ...
CRMdesk is a web-based tool for managing customer support, tracking ideas, and organizing knowledge. Customer forums can also be hosted for enhanced interaction.
Jira Service Management
flexible, collaborative ITSM solution...
Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.
d!NK
Sales Performance Management Software to streamline and automate workflows.
d!NK is a Sales Performance Management Software. d!nk helps companies to transform their sales processes from inside-out focus and administrative ping-pong into customer-centric and streamlined flow-through processes. ...
d!NK ensures that the entire sales team is equipped with sales presentations, documents, videos, forms and tools with immediate push & pull on their devices and great convenience and insights while in front of customers and prospects. d!nk Sales Learning provides quick, impactful learning that fits into the schedule of even the busiest salesperson. The SalesMatik platform and services are built around adoption.
With SalesMatik, sales reps can focus on the value they can deliver to the customers’ business. SalesMatik analytics is built around activation insights to show which salespeople are using the sales tools and what actions to take to drive adoption in the field. SalesMatik offers a Powerpoint plugin.
