Re:amaze Overview
This is a summary of the comprehensive capabilities and benefits of Re:amaze based on over 1586 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Re:amaze, Deskero Helpdesk, Kustomer, Slaask, NABD, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Re:amaze is right for your needs? Our Cuspera AI engine can evaluate how Re:amaze fits your specific business needs, industry, and context. Get your personalized assessment report today.
Re:amaze supports business activities such as:
- Customer Feedback Management
- Engagement Management
- Workflow Management
- Helpdesk Management
- Collaboration
Re:amaze can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, Improve Internal Communications, Launch New Products, etc. It can help manage these activities if you use Social Media E-Mail and Chat for these needs. As a solution, Re:amaze's capabilities include Feedback Surveys, Templates, Alerts: Popups & Notifications, etc.
Re:amaze Education Vertical is its biggest customer base.
Reviews
"...That includes things like - Chat - Email support - Social media support - Customer satisfaction surveys - FAQ - Proactive customer engagement Pricing is fair and policies are just great...." Peer review by Winston Han, Education
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Re:amaze solved their Help Desk needs. Cuspera uses 1586 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Re:amaze.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Workflow Management , as the business use cases that they have been most satisfied while using Re:amaze.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with Social Media, E-Mail and Chat |
4.98/5 ★ |
"...That includes things like - Chat - Email support - Social media support - Customer satisfaction surveys - FAQ - Proactive customer engagement Pricing is fair and policies are just great...." Peer review by Winston Han, Education |
| measuring customer satisfaction |
4.96/5 ★ |
"...Satisfaction Surveys Measure and gauge your team's effectiveness with automated qualitative and quantative surveys. ..." Customer service, live chat, and helpdesk solutions for online businesses. |
| Engagement Management with Chat, Social Media and E-Mail |
4.98/5 ★ |
"...We will always hear back from them and they always follow up...." Peer review by Elaine Z |
| engaging and following up |
4.95/5 ★ |
"...The excellent FAQ integration in the chat widget, chatbots, and on-site engagement has reduced our inbound inquiries by 25% customers always prefer self-service if they can find the answers they need easily Publicly announcing incidents..." Re:amaze Status Page |
| Workflow Management with Social Media, E-Mail and Chat |
4.79/5 ★ |
"...Implement your tags and work flows immediately and have a clear plan for all of your employees...." Peer review by Jordin B, Operations Manager & Production Coordinator, Apparel & Fashion |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with Social Media, E-Mail and Chat |
4.98/5 ★ |
"...That includes things like - Chat - Email support - Social media support - Customer satisfaction surveys - FAQ - Proactive customer engagement Pricing is fair and policies are just great...." Peer review by Winston Han, Education |
|
| measuring customer satisfaction |
4.98/5 ★ |
| Engagement Management with Chat, Social Media and E-Mail |
4.98/5 ★ |
"...We will always hear back from them and they always follow up...." Peer review by Elaine Z |
|
| engaging and following up |
4.98/5 ★ |
| Workflow Management with Social Media, E-Mail and Chat |
4.79/5 ★ |
"...Implement your tags and work flows immediately and have a clear plan for all of your employees...." Peer review by Jordin B, Operations Manager & Production Coordinator, Apparel & Fashion |
|
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1586 insights from peers and experts to help you assess how these Re:amaze use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Re:amaze
What is Re:amaze used for?
What are the top features of Re:amaze?
Who uses Re:amaze?
What are Re:amaze alternatives?
Where is Re:amaze located?
Popular Business Setting
for Re:amaze
Top Industries
- Education
- Marketing and Advertising
- Internet
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used Re:amaze to Acquire customers and Increase sales & revenue
Re:amaze Alternatives
Peer and Expert Opinion on Features
for Re:amaze
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (86) |
| Templates | Read Reviews (53) |
| Alerts: popups & Notifications | Read Reviews (40) |
| Personalization | Read Reviews (27) |
| Dashboard | Read Reviews (25) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (86) |
| Templates | Read Reviews (53) |
| Alerts: popups & Notifications | Read Reviews (40) |
| Personalization | Read Reviews (27) |
| Dashboard | Read Reviews (25) |
IT and Other Capabilities
for Re:amaze
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (83) |
| Data Export | Read Reviews (57) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (83) |
| Data Export | Read Reviews (57) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (77) |
| 24/7 Support | Read Reviews (397) |
| Chat Support | Read Reviews (164) |
| Phone Support | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (77) |
| 24/7 Support | Read Reviews (397) |
| Chat Support | Read Reviews (164) |
| Phone Support | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (152) |
| Analytics | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (152) |
| Analytics | Read Reviews (15) |
Software Failure Risk Guidance
?for Re:amaze
Overall Risk Meter
Top Failure Risks for Re:amaze
Vendor Profile Details
Company Name
Re:amaze
Company Website
https://www.reamaze.com/HQ Location
920 Saratoga Ave, San Jose, CA 95129, US
Employees
11-50
Social
Financials
SEED
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