Teamsupport Overview
This is a summary of the comprehensive capabilities and benefits of Teamsupport based on over 10588 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Teamsupport, Freshservice, HubSpot Service Hub, SolarWinds Service Desk, Help Scout, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Teamsupport is right for your needs? Our Cuspera AI engine can evaluate how Teamsupport fits your specific business needs, industry, and context. Get your personalized assessment report today.
Teamsupport supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Workflow Management
- Contact List Management
- Communication Management
Teamsupport can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Scale Best Practices, Improve ROI, etc. It can help manage these activities if you use User Generated Content Blogs Chat etc. for these needs. As a solution, Teamsupport's capabilities include Ticketing, Dashboard, Recording, etc.
Teamsupport was founded in 2008. Computer Software Vertical is its biggest customer base.
Reviews
"TeamSupport helps our company to maintain contact with our customers and take care of any issues they may face with our product. It definitely helps us to work more efficiently and works as a great tool in our lean environment. " - Anthony Smallwood
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Teamsupport solved their Help Desk needs. Cuspera uses 10588 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Teamsupport.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Workflow Management , as the business use cases that they have been most satisfied while using Teamsupport.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.90/5 ★ |
"...With our fleet management products being constantly updated Team Support helps us keep internal journal of any bugs or fixes...." Peer review by Erik S., Consumer Electronics |
| Knowledge Management with User Generated Content, Blogs and Chat |
4.77/5 ★ |
"...Also needed a Knowledge base and customer hub to post help articles for clients...." Peer review by Paul S, Partner Manager |
| sharing knowledge |
4.34/5 ★ |
"...And I love the knowledge base to share knowledge between analysts...." Peer review by Steve R., Computer Software |
| creating knowledge base |
3.90/5 ★ |
"...The support team is also a big fan of the ability to create knowledge base articles instantly using comments from individual tickets, which continuously improves their self-service options...." Case Study eSyncTraining |
| Workflow Management with E-Mail and Video |
4.73/5 ★ |
"...Team support is so great that it almost everything that you needs on your daily life , you can create custom fields such as anything you want product ,email templates,tickets, work flows and many more such a great product!. ...." Peer review by Audrey A., .Net web developer, Computer Software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.90/5 ★ |
"...With our fleet management products being constantly updated Team Support helps us keep internal journal of any bugs or fixes...." Peer review by Erik S., Consumer Electronics |
|
| Knowledge Management with User Generated Content, Blogs and Chat |
4.77/5 ★ |
"...Also needed a Knowledge base and customer hub to post help articles for clients...." Peer review by Paul S, Partner Manager |
|
| sharing knowledge |
4.77/5 ★ |
| creating knowledge base |
4.77/5 ★ |
| Workflow Management with E-Mail and Video |
4.73/5 ★ |
"...Team support is so great that it almost everything that you needs on your daily life , you can create custom fields such as anything you want product ,email templates,tickets, work flows and many more such a great product!. ...." Peer review by Audrey A., .Net web developer, Computer Software |
|
50+ more Business Use Cases
Our AI advisor, Wyz, harnessed 10588 insights from peers and experts to help you assess how these Teamsupport use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
TeamSupport helps our company to maintain contact with our customers and take care of any issues they may face with our product. It definitely helps us to work more efficiently and works as a great tool in our lean environment. Testimonial By Anthony Smallwood |
|
|
Really clear and easy-to-use system to manage your RMA tickets. Testimonial By Janne Schutskoff |
|
|
TeamSupport has made a huge impact on our turn-around time for resolving issues for our clients. We are able to organize our tickets and assign out tasks, which is huge. Also there is a queue feature that allows you to separate your tickets further and work through them efficiently. I love TeamSupp...ort, and could not imagine doing business without it. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Anthony Smallwood Tenmast Software |
TeamSupport helps our company to maintain contact with our customers and take care of any issues they may face with our product. It definitely helps us to work more efficiently and works as a great tool in our lean environment. Testimonial By Anthony Smallwood |
|
Janne Schutskoff Anite |
Really clear and easy-to-use system to manage your RMA tickets. Testimonial By Janne Schutskoff |
|
Crystal Saunders eRecording Partners |
TeamSupport has made a huge impact on our turn-around time for resolving issues for our clients. We are able to organize our tickets and assign out tasks, which is huge. Also there is a queue feature that allows you to separate your tickets further and work through them efficiently. I love TeamSupp...ort, and could not imagine doing business without it. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Heartland ECSIRead More |
|
Case Study Harris GovernRead More |
|
Case Study QC SoftwareRead More |
Frequently Asked Questions(FAQ)
for Teamsupport
What is Teamsupport?
What is Teamsupport used for?
What are the top features of Teamsupport?
Who uses Teamsupport?
What are Teamsupport alternatives?
Where is Teamsupport located?
Popular Business Setting
for Teamsupport
Top Industries
- Computer Software
- Information Technology and Services
- Financial Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Teamsupport to Enhance customer relationships and Acquire customers
Teamsupport Alternatives
Peer and Expert Opinion on Features
for Teamsupport
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (2291) |
| Dashboard | Read Reviews (173) |
| Recording | Read Reviews (117) |
| Alerts: popups & Notifications | Read Reviews (105) |
| Personalization | Read Reviews (104) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (2291) |
| Dashboard | Read Reviews (173) |
| Recording | Read Reviews (117) |
| Alerts: popups & Notifications | Read Reviews (105) |
| Personalization | Read Reviews (104) |
IT and Other Capabilities
for Teamsupport
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (348) |
| Data Import | Read Reviews (1022) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (348) |
| Data Import | Read Reviews (1022) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (225) |
| Chat Support | Read Reviews (240) |
| Email Support | Read Reviews (230) |
| 24/7 Support | Read Reviews (3022) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (225) |
| Chat Support | Read Reviews (240) |
| Email Support | Read Reviews (230) |
| 24/7 Support | Read Reviews (3022) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (92) |
| Custom Reports | Read Reviews (975) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (92) |
| Custom Reports | Read Reviews (975) |
Software Failure Risk Guidance
?for Teamsupport
Overall Risk Meter
Top Failure Risks for Teamsupport
Vendor Profile Details
HQ Location
8330 Lyndon B Johnson Fwy Suite 1100 Dallas, TX 75243
Employees
51-100
Social
Financials
PRIVATE
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