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Compare LiveAgent vs Teamsupport

Comparison Summary

For LiveAgent vs Teamsupport comparison, Our AI algorithm looked at 23361 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using LiveAgent and Teamsupport to solve their respective business needs.

Pros and cons of LiveAgent and Teamsupport

LiveAgent is more suited to businesses that require Helpdesk Management with Chat and Knowledge Management with Chat where as Teamsupport is focused towards Helpdesk Management and Knowledge Management with User Generated Content .

Both LiveAgent and Teamsupport are Help Desk software, peers recommend LiveAgent for contact list management and touchpoint management where as Teamsupport is more known for helpdesk management and collaboration .

logo LiveAgent

Focus area

LiveAgent is better than Teamsupport for

Software Failure Risk

  • medium

logo Teamsupport

Focus area

Teamsupport is better than LiveAgent for

Software Failure Risk

  • low

About

LiveAgent: Help Desk & Live Chat Software

Customer Service Software Built for Business to Business

Age

2008

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

89

76

Total Goals
(we found evidences for)

14

13

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base


engagement management

engaging and following up


contact list management

creating contact list


communication management

tracking & monitoring communications

sending & publishing communications


sales call management


customer feedback management

measuring customer satisfaction


social media management

managing social media account

monitoring social media

social media analytics

scheduling post to social media

engaging on social media


training & onboarding


rating and review management



sales document management

contract management

proposal & quote management


loyalty management

identify target customers

customise loyalty program



generation of new leads


touchpoint management


channel management


lifetime value management




sales review & feedback


community building


conversion management


revenue cycle management


social media marketing


products & pricelist management



customer case management



relationship management







campaign management


license management


lead qualification

lead qualification: technographic


competitive intelligence


advocacy management




distribution management



content management

content publishing


opportunity management



performance management




business development


account management



trade show marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve efficiency

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve visibility

  • Improve brand engagement

  • Build brand awareness

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Grow market share

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • blogs

  • user generated content

  • chat

  • website

  • video

  • offline

  • point of sale

  • mobile

  • on premises

  • support groups

  • print media

  • magazine

  • Slack

  • mobile app

  • games

  • promotions

  • trade shows

  • social media

  • See 17 more
  • e-mail

  • phone calls

  • blogs

  • user generated content

  • chat

  • website

  • video

  • offline

  • point of sale

  • mobile

  • on premises

  • support groups

  • print media

  • magazine

  • Slack

  • mobile app

  • games

  • promotions

  • trade shows

  • social media

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting