Remote Support Overview
This is a summary of the comprehensive capabilities and benefits of Remote Support based on over 3423 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Remote Support, teamwork desk, freshdesk, SupportBee, Freshservice, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Remote Support is right for your needs? Our Cuspera AI engine can evaluate how Remote Support fits your specific business needs, industry, and context. Get your personalized assessment report today.
Remote Support supports business activities such as:
- Helpdesk Management
- Collaboration
- Engagement Management
- Communication Management
- Knowledge Management
Remote Support can help you with many business goals, such as Enhance Customer Relationships, Improve Internal Communications, Acquire Customers, Improve Efficiency, Increase Sales & Revenue, etc. It can help manage these activities if you use Phone Calls Chat and E-Mail for these needs. As a solution, Remote Support's capabilities include Personalization, Recording, Ticketing, etc.
Remote Support Information Technology and Services Vertical is its biggest customer base.
Reviews
"...If I have a computer problem I can use Bomgar to get helpful remote support. ...." Peer review by Chris B., Intern, Publishing
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Remote Support solved their Help Desk needs. Cuspera uses 3423 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities peers achieved using Remote Support.
Use Cases
Peers recommend Helpdesk Management , Collaboration , Engagement Management , as the business use cases that they have been most satisfied while using Remote Support.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...If I have a computer problem I can use Bomgar to get helpful remote support. ...." Peer review by Chris B., Intern, Publishing |
| Collaboration with Chat |
4.46/5 ★ |
"...When the session is started, a secure key needs to be entered which lets us chat and share screen - The best part is that the remote support team can take over the control of our machine for installing programs or applying admin fixes, etc...." Peer review by Verified Reviewer, Management Consulting |
| Engagement Management |
4.56/5 ★ |
"...Seems easy to use and provides complete controls required to efficiently interact with another user desktop. ...." Peer review by Verified Reviewer, Oil & Energy |
| engaging and following up |
4.38/5 ★ |
"...Calcasieu Parish Police Jury Engages Cireson s Apps to Revitalize IT Department. ..." Success Stories |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...If I have a computer problem I can use Bomgar to get helpful remote support. ...." Peer review by Chris B., Intern, Publishing |
|
| Collaboration with Chat |
4.46/5 ★ |
"...When the session is started, a secure key needs to be entered which lets us chat and share screen - The best part is that the remote support team can take over the control of our machine for installing programs or applying admin fixes, etc...." Peer review by Verified Reviewer, Management Consulting |
|
| Engagement Management |
4.56/5 ★ |
"...Seems easy to use and provides complete controls required to efficiently interact with another user desktop. ...." Peer review by Verified Reviewer, Oil & Energy |
|
| engaging and following up |
4.56/5 ★ |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3423 insights from peers and experts to help you assess how these Remote Support use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Remote Support
What is Remote Support used for?
What are the top features of Remote Support?
Who uses Remote Support?
What are Remote Support alternatives?
Where is Remote Support located?
Popular Business Setting
for Remote Support
Top Industries
- Information Technology and Services
- Computer Software
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Remote Support to Enhance customer relationships and Improve internal communications
Remote Support Alternatives
Peer and Expert Opinion on Features
for Remote Support
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (114) |
| Recording | Read Reviews (40) |
| Ticketing | Read Reviews (18) |
| Alerts: popups & Notifications | Read Reviews (14) |
| Dashboard | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (114) |
| Recording | Read Reviews (40) |
| Ticketing | Read Reviews (18) |
| Alerts: popups & Notifications | Read Reviews (14) |
| Dashboard | Read Reviews (8) |
IT and Other Capabilities
for Remote Support
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (157) |
| Data Export | Read Reviews (183) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (157) |
| Data Export | Read Reviews (183) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (92) |
| Email Support | Read Reviews (79) |
| Phone Support | Read Reviews (95) |
| 24/7 Support | Read Reviews (1366) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (92) |
| Email Support | Read Reviews (79) |
| Phone Support | Read Reviews (95) |
| 24/7 Support | Read Reviews (1366) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (88) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (88) |
Software Failure Risk Guidance
?for Remote Support
Overall Risk Meter
Top Failure Risks for Remote Support
Vendor Profile Details
Company Name
Cireson
Company Website
https://cireson.com/HQ Location
1431 Pacific Highway, #H3, SAN DIEGO, California 92110, US
Employees
51-100
Social
Financials
PRIVATE
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