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Remote Support Desktop Alternatives

4.58 5
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(3423)

Desktop experience to quickly and easily troubleshoot issues

Top 35 Remote Support Desktop Alternatives : 2025

Comm100 Live Chat

Comm100 Live Chat Software: Enable Real-Time Omnichannel ...

4.64

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Comm100 Live Chat

4.64
★★★★★
★★★★★
Comm100 Live Chat Software: Enable Real-Time Omnichannel ...

Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue. ...

Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.

Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.

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Vision Helpdesk

A secure, reliable & scalable customer service software

4.61

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Vision Helpdesk

4.61
★★★★★
★★★★★
A secure, reliable & scalable customer service software

Compare Vision Helpdesk and Remote Support in the help desk solutions space. Vision Helpdesk excels in large enterprise environments with its powerful helpdesk and workflow management features, leveraging social media engagement. Meanwhile, Remote Support, with significant presence across all business sizes, offers robust compliance and data migration features, complemented by extensive 24/7 support. While Vision Helpdesk targets IT and government sectors, Remote Support is versatile, serving diverse industries including software and education. ...

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LiveAgent

Simple customer support software for teams

4.59

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LiveAgent

4.59
★★★★★
★★★★★
Simple customer support software for teams

LiveAgent stands out for managing customer interactions through multiple channels, with strong focus on large enterprises. It aims to boost customer relationships and facilitate international expansion. Remote Support, though similar in some capabilities, offers fewer features but prioritizes ease of collaboration. It fits well with both enterprises and smaller businesses, particularly in sectors like education. Both tools cater to improving customer experience but with different emphases in reach and feature richness. ...

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Smith.ai

Generate sales and increase engagement with traffic

4.58

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Smith.ai

4.58
★★★★★
★★★★★
Generate sales and increase engagement with traffic

Remote Support shines in enhancing customer relationships and improving internal communications, appealing to large enterprises with strong security features. Smith.ai excels in lead management and customer acquisition, tailored for legal services and small businesses with significant AI integration. ...

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Help Scout

Simple Customer Service Software and Education

4.56

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Help Scout

4.56
★★★★★
★★★★★
Simple Customer Service Software and Education

Help Scout and Remote Support are both strong players in the help desk category, though they cater to slightly different operational needs and user profiles. Help Scout excels in user engagement and communication, making it ideal for large companies looking to enhance customer relationships. Remote Support is robust in collaboration and security features, appealing more to mid-market and smaller enterprises. Both products offer comprehensive vendor support options, but each has its unique strengths that align better with specific business objectives. ...

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Textline

Business Text Messaging for Call Centers and Support T...

4.56

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Textline

4.56
★★★★★
★★★★★
Business Text Messaging for Call Centers and Support T...

Textline is a business text messaging software application, which allows customer support and sales teams in a business to send and receive messages to their customers from a computer, to increase engagement and revenue possibilities. ...

It is primarily a business texting software which helps the customer service and sales teams to engage with customers, collaborating efficiently and standardising the brand voice.

Key features of Textline are: connect, engage, and collaborate. Contact numbers can be organized on basis of dedicated groups, and roles could be assigned to agents. Direct, real-time conversations with customers are made possible, with features such as emojis, images, file attachments for engaging interactions. Integration to various customer experience platforms are made possible, with collaborative elements to ensure a unified voice is presented to the customer

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HappyFox Help Desk

Help Desk Software | Customer Support Software | Support Ticket ...

4.55

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HappyFox Help Desk

4.55
★★★★★
★★★★★
Help Desk Software | Customer Support Software | Support Ticket ...

HappyFox Help Desk and Remote Support are both robust solutions in the Help Desk category but cater to different operational needs. HappyFox Help Desk excels in comprehensive management features, particularly for large enterprises in IT, whereas Remote Support shines with its high security and privacy capabilities, appealing across a broader user base including small and mid-market segments. HappyFox emphasizes improved customer relations through effective helpdesk and knowledge management, while Remote Support focuses on efficient security and streamlined collaboration. ...

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Freshservice

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

4.55

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Freshservice

4.55
★★★★★
★★★★★
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Freshservice is well-suited for large enterprises with diverse helpdesk needs and comprehensive vendor support. Remote Support fits mid-sized companies focusing on strong collaboration tools and compact support channels. Both products offer robust security and integration, making them valuable for IT and education sectors. ...

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Deskpro

Helpdesk Software | Cloud or Self-Hosted, On ...

4.54

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Deskpro

4.54
★★★★★
★★★★★
Helpdesk Software | Cloud or Self-Hosted, On ...

Deskpro and Remote Support both offer robust solutions within the help desk category, excelling in distinct areas to meet varied business needs. Deskpro's strengths lie in extensive customization and integration capabilities, ideal for enterprises focusing on analytics and data management. Remote Support, with its superior security features and extensive user base, caters to a wider range of industries and supports efficient internal communication and collaboration. ...

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Re:amaze

Re:amaze - Customer service, live chat, and helpdesk ...

4.54

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Re:amaze

4.54
★★★★★
★★★★★
Re:amaze - Customer service, live chat, and helpdesk ...

Re:amaze and Remote Support both cater to the help desk solution category but serve different operational needs and customer segments. Re:amaze excels in managing customer feedback, driving customer engagement, and launching marketing initiatives. Its robust vendor support makes it ideal for education and marketing industries. Remote Support focuses on comprehensive helpdesk management and strong security features, suiting IT, computer software, and larger enterprises. Both offer a broad range of support options, but their primary channels and user bases differ significantly. ...

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SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully....

4.51

SolarWinds Service Desk Icon

SolarWinds Service Desk

4.51
★★★★★
★★★★★
An IT service management (ITSM) solution that understands what it takes to successfully....

SolarWinds Service Desk and Remote Support both serve the help desk software market, each catering to specific user needs. SolarWinds Service Desk shines in managing enterprise workflows with strong data integration and custom reporting. Remote Support excels in robust security features and cross-platform communication, ideal for growing businesses. By comparing key capabilities, business goals, core features, vendor support, and user segments, businesses can identify which product fits their operational and strategic requirements. ...

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Issuetrak

Issuetrak, we work hard for our customers

4.50

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Issuetrak

4.50
★★★★★
★★★★★
Issuetrak, we work hard for our customers

Issuetrak and Remote Support serve the helpdesk software space with distinct attributes. Issuetrak offers strong compliance and integration features, supporting varied business sizes, while Remote Support prioritizes security and 24/7 assistance, aimed at larger entities. Each product caters to unique operational needs, reflecting their suitability across different industries and user preferences, ranging from enterprises to small businesses, with various support channels and communication management capabilities. ...

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xMatters

Digital Service Availability | Fast, Automated ...

4.48

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xMatters

4.48
★★★★★
★★★★★
Digital Service Availability | Fast, Automated ...

Remote Support and xMatters are both valuable tools in the Help Desk solutions category, each bringing distinct strengths. Remote Support is robust in helpdesk management and communication, ideal for large enterprises with needs for compliance and security. In contrast, xMatters shines in engagement management and workflow processes, making it versatile for smaller, agile businesses aiming to enhance customer interactions effectively. Each product supports diverse vendor preferences and industries to cater uniquely to different operational requirements. ...

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freshdesk

Omnichannel Customer support software

4.46

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freshdesk

4.46
★★★★★
★★★★★
Omnichannel Customer support software

Freshdesk emerges as a more robust help desk solution with a focus on dynamic customer engagement, extensive data handling, and strong alignment with large enterprises in IT and education sectors. It's designed for businesses seeking comprehensive customer relationship solutions with high-volume operations. Remote Support, in contrast, provides solid help desk features with an emphasis on collaboration and security. It caters to a smaller crowd, making it an ideal choice for mid-sized businesses needing reliable support capabilities across IT and software industries. ...

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Document360

The Knowledge Base Platform, engineered for growing companies

4.44

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Document360

4.44
★★★★★
★★★★★
The Knowledge Base Platform, engineered for growing companies

Document360 is the No#1 rated Knowledge base software that is specifically engineered for growing companies. It helps to create a private, internal and customer-facing Knowledge Base include FAQ pages, product documentation, SOPs, ticket deflection, call centre knowledge base and many more. ...

It is trusted by many fortune 500 companies from 40+countries.

It creates and manages knowledge base articles with powerful out-of-the-box documentation features.

Its highlight features are Intelligent search, Versioning, Localization, Article lifecycle manager, Rich editors- Markdown and Wysiwyg, Customization, Category Manager, Restricted User access and workflow, Third-party integrations.

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teamwork desk

Woodpecker.co - Cold emails & follow-ups, sent automatically from ...

4.42

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teamwork desk

4.42
★★★★★
★★★★★
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...

Teamwork Desk and Remote Support are both Help Desk solutions tailored to different operational needs. Teamwork Desk excels in helpdesk management and customer feedback, aligning with large enterprises in marketing and IT services. Its robust integration and custom reports cater to sectors requiring data-driven support. Remote Support stands out in helpdesk and collaboration capabilities. It's favored by diverse segments, including education, with powerful security and migration features, backed by comprehensive vendor support, making it suitable for varied operation scales. ...

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Zoho Desk

Customer Service Software for Context-Aware ...

4.42

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Zoho Desk

4.42
★★★★★
★★★★★
Customer Service Software for Context-Aware ...

Zoho Desk and Remote Support offer helpful solutions in the Help Desk category, addressing differing operational needs and customer bases. Zoho Desk shines with robust helpdesk and knowledge management capabilities, making it ideal for large enterprises across IT and software industries. Remote Support focuses on collaboration and communication management, catering to both small and mid-sized companies, particularly in education and IT. Both offer comprehensive 24/7 support but prioritize different channels, aligning with their target user preferences. ...

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Gmelius

Make Gmail your Team's Workspace

4.41

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Gmelius

4.41
★★★★★
★★★★★
Make Gmail your Team's Workspace

Remote Support is a robust help desk solution well-suited for large enterprises seeking comprehensive support. It excels in security, privacy, and compliance. Its 24/7 support facilitates consistent operation across diverse industry needs. Gmelius, tailored for small to mid-sized firms, integrates communication management and tracking. Dominant in marketing sectors, it offers custom reporting and AI features. Enterprises with a focus on email-driven communication will find Gmelius a perfect fit. ...

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Kustomer

Customer Service Software Reimagined

4.41

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Kustomer

4.41
★★★★★
★★★★★
Customer Service Software Reimagined

Kustomer and Remote Support are both help desk solutions catering to different operational and industry needs. Kustomer emphasizes engagement management and customer feedback, appealing to enterprises in retail and food sectors. Remote Support offers robust helpdesk management suited for various industries, including IT and education. Both provide comprehensive vendor support, but differ in their primary channels and target segments. This comparison helps businesses select a solution that aligns with their specific needs and strategic objectives. ...

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Clientsuccess

ClientSuccess: Customer Success Management Software

4.40

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Clientsuccess

4.40
★★★★★
★★★★★
ClientSuccess: Customer Success Management Software

Clientsuccess and Remote Support, both help desk solutions, excel in managing different aspects of customer interactions. Clientsuccess focuses on engagement management and improving customer relationships, supporting enterprise and large enterprise users, mainly in computer software and IT industries. Remote Support emphasizes helpdesk and collaboration for a broader range of customer segments, including education, providing robust security and privacy features. Each product's support options and integration capabilities cater to diverse operational workflows. ...

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Teamsupport

Customer Service Software Built for Business to Business

4.40

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Teamsupport

4.40
★★★★★
★★★★★
Customer Service Software Built for Business to Business

Teamsupport excels in extensive data management and customer engagement, with a focus on large enterprises and complex integration needs. Remote Support is suitable for varied industries, offering robust security features aimed at small to mid-sized businesses. Both products support enhancing customer relationships, but Teamsupport has higher customer acquisition capabilities. ...

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SysAid

ITSM, Service Desk & Help Desk Software with ...

4.39

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SysAid

4.39
★★★★★
★★★★★
ITSM, Service Desk & Help Desk Software with ...

Remote Support and SysAid offer distinct approaches to help desk solutions. Remote Support excels in large enterprise environments, focusing on improving customer relationships and internal communications with comprehensive security and privacy features. SysAid stands out with strong workflow management and custom reporting, catering to a diverse industry base, including healthcare and information technology. Both solutions offer round-the-clock support, but SysAid's emphasis on scaling best practices and enhancing efficiency makes it a versatile choice for enterprises prioritizing operational optimization. ...

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Spiceworks IT Help Desk

Cloud Help desk software for IT

4.36

Spiceworks IT Help Desk Icon

Spiceworks IT Help Desk

4.36
★★★★★
★★★★★
Cloud Help desk software for IT

Remote Support and Spiceworks IT Help Desk, both in the help desk category, cater to distinct operational and strategic needs. Remote Support focuses on enhancing communication and integration for large enterprises, while Spiceworks IT Help Desk emphasizes comprehensive helpdesk management and accommodates a broad range of industries, including education and construction. ...

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Zendesk For Service

Customer service solution that’s easy to use and scales with your business

4.36

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Zendesk For Service

4.36
★★★★★
★★★★★
Customer service solution that’s easy to use and scales with your business

Zendesk For Service excels in providing robust helpdesk management and customer engagement tools, catering to enterprises with large support needs. Remote Support, meanwhile, offers a streamlined solution suitable for smaller businesses or those with specific security requirements. Both products serve distinct audiences, with Zendesk For Service leaning towards high-volume operations and enterprise integration, while Remote Support focuses on effective communication and security within smaller-scale environments. ...

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HubSpot Service Hub

Customer service software to answer customer queries and issues.

4.35

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HubSpot Service Hub

4.35
★★★★★
★★★★★
Customer service software to answer customer queries and issues.

HubSpot Service Hub and Remote Support cater to diverse help desk needs, but their core strengths differ. HubSpot Service Hub excels in customer feedback and knowledge management, aligning with large enterprises and software industries. Remote Support focuses more on security and privacy, serving a wider range of business segments, notably IT services. While both offer robust vendor support, the operational environments they best fit into reflect their unique strengths in features and client onboarding. ...

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Upland RightAnswers

Enterprise Knowledge Management Software to manage and share knowledge and improve customer service

4.33

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Upland RightAnswers

4.33
★★★★★
★★★★★
Enterprise Knowledge Management Software to manage and share knowledge and improve customer service

Upland RightAnswers is an Enterprise Knowledge management software powered by AI, for enabling better support either agent based or self-service. The software enables creation, management and sharing of knowledge across various user segments such as employees, agents or customers. The software is KCS v6 Verified with processes and workflows built as per KCS guidelines. ...

The software supports a central knowledge repository with facility to update or retrieve support knowledge, and integrates seamlessly with the rest of the business software. It also provides for multi-channel user access, with a simple easy to use interface enabling satisfying customer experiences.

The software enables collaboration through community forums, with automated workflows for feedback and sentiment analysis, configuring of Virtual assistants and machine learning to enhance the content creation process, Inline integrations in the ticketing system, seamless importing from Microsoft Word, customized brand experience that enables better self-service experiences and many more features.

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GoTo Resolve

Experience smarter, faster, easier-than-ever IT management and support

4.33

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GoTo Resolve

4.33
★★★★★
★★★★★
Experience smarter, faster, easier-than-ever IT management and support

Remote Support and GoTo Resolve cater to the Help Desk category but present distinct profiles in handling customer needs and operational goals. Remote Support excels in diverse capabilities and serves larger enterprises, offering robust security and privacy features. GoTo Resolve, while having fewer capabilities emphasizes ease of migration, catering more to smaller businesses and hospitality sectors. Both products offer 24/7 support arrangements, enhancing their appeal to different user bases. ...

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Dixa Customer Service

The Customer Friendship Platform

4.26

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Dixa Customer Service

4.26
★★★★★
★★★★★
The Customer Friendship Platform

Dixa Customer Service and Remote Support are both help desk solutions, but they cater to different needs. Dixa excels in engagement and sales call management, ideal for enterprises focusing on customer relations and brand engagement. Remote Support offers strong security and compliance, making it suitable for IT-heavy or regulatory industries. Both products provide extensive vendor support, but Remote Support also serves a wider range of industries and customer segments. ...

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Helpshift

Automate your customer service funnel and transform your support organization with AI-powered case management

4.23

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Helpshift

4.23
★★★★★
★★★★★
Automate your customer service funnel and transform your support organization with AI-powered case management

Helpshift and Remote Support both cater to diverse business needs within the Help Desk category. Helpshift excels in customer feedback management and AI-powered analytics, appealing to enterprises looking to enhance customer relationships. Remote Support shines in security features and ease of migration, making it a choice for large enterprises requiring robust collaboration tools. While Helpshift focuses on mobile and offline channels, Remote Support capitalizes on real-time communication through phone and chat. Both offer 24/7 support, though they serve different segment preferences and industry foci. ...

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ManageEngine ServiceDesk Plus

Service desk software to supercharge IT help desk

4.22

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ManageEngine ServiceDesk Plus

4.22
★★★★★
★★★★★
Service desk software to supercharge IT help desk

Remote Support and ManageEngine ServiceDesk Plus are both dynamic help desk solutions, each uniquely aligning with diverse user needs. Remote Support excels with advanced security and integration, meeting large-scale enterprise demands. ManageEngine ServiceDesk Plus shines with robust contract and sales management capabilities, appealing to mid-market and enterprise sectors. Both offer strong vendor support but cater differently to varying industries. Ultimately, they deliver valuable help desk functionalities tailored for distinct business environments and operational scales. ...

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Salesforce Service Cloud

Service Cloud: Customer Support & Call Centre Software

4.20

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Salesforce Service Cloud

4.20
★★★★★
★★★★★
Service Cloud: Customer Support & Call Centre Software

Salesforce Service Cloud and Remote Support both address key helpdesk needs, but they serve different user bases. Salesforce Service Cloud is robust with its advanced case management and integration capabilities, making it attractive to larger enterprises. Remote Support emphasizes compliance and security, appealing to organizations with stringent data requirements. Each tool's features and industry usage highlight unique advantages for different business sizes and sectors. ...

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SupportBee

Ticketing System for High Touch Customer Service

4.16

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SupportBee

4.16
★★★★★
★★★★★
Ticketing System for High Touch Customer Service

SupportBee and Remote Support offer robust help desk solutions tailored to different user needs. SupportBee excels in knowledge management and customer feedback, aligning well with large enterprises in IT and marketing sectors. It emphasizes smooth integration and migration, backed by comprehensive support. Remote Support focuses heavily on helpdesk management and collaboration, serving diverse industries like education and IT. It provides enhanced security features and widespread vendor support, suitable for a broad range of businesses from small to large enterprises. ...

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Kayako

Help Desk Software Kayako Unified Customer Service Software

4.09

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Kayako

4.09
★★★★★
★★★★★
Help Desk Software Kayako Unified Customer Service Software

Kayako and Remote Support both serve the Help Desk category, each offering distinct value propositions tailored to specific operational needs. Kayako excels in comprehensive customer engagement and integration features, making it a preferred choice for larger enterprises focused on enhancing customer interactions and data management. Remote Support focuses more on security, with considerable support for collaboration and compliance, catering well to small to mid-sized enterprises that prioritize operational efficiency and secure communications. Ultimately, the choice depends on whether an enterprise prioritizes engagement and integration or security and compliance. ...

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ServiceNow

ServiceNow - Digital Workflows for Enterprise - Make work ...

4.09

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ServiceNow

4.09
★★★★★
★★★★★
ServiceNow - Digital Workflows for Enterprise - Make work ...

ServiceNow and Remote Support both facilitate essential Help Desk functions but cater to different operational needs. ServiceNow focuses on comprehensive workflow management and integration capabilities tailored for large-scale operations, with a strong presence in IT and Financial sectors. Remote Support emphasizes enhanced collaboration and robust security features, making it suitable for enterprises needing secure and efficient support solutions, particularly in Education and Computer Software industries. ...

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ConnectWise Manage

Business Management Software | ConnectWise Manage Business ...

4.08

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ConnectWise Manage

4.08
★★★★★
★★★★★
Business Management Software | ConnectWise Manage Business ...

ConnectWise Manage and Remote Support are both tailored to help desk operations but cater to different user profiles and business needs. ConnectWise Manage excels in document management and large enterprise integration, making it ideal for IT service firms. Remote Support stands out with collaboration and security features, appealing to sectors like education and software. Choosing between them depends on whether an organization prioritizes large-scale sales management or secure, collaborative workflows. ...

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