ManageEngine ServiceDesk Plus Overview

This is a summary of the comprehensive capabilities and benefits of ManageEngine ServiceDesk Plus based on over 2463 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

ManageEngine ServiceDesk Plus, SysAid, Mojo Helpdesk, LogMeIn Rescue, Web+Center, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if ManageEngine ServiceDesk Plus is right for your needs? Our Cuspera AI engine can evaluate how ManageEngine ServiceDesk Plus fits your specific business needs, industry, and context. Get your personalized assessment report today.

ManageEngine ServiceDesk Plus supports business activities such as:

  • Helpdesk Management
  • Contract Management
  • Knowledge Management
  • Workflow Management
  • Communication Management

ManageEngine ServiceDesk Plus can help you with many business goals, such as Scale Best Practices, Enhance Customer Relationships, Improve Internal Communications, Improve ROI, Launch New Products, etc. It can help manage these activities if you use E-Mail User Generated Content Blogs etc. for these needs. As a solution, ManageEngine ServiceDesk Plus's capabilities include Ticketing, Alerts: Popups & Notifications, Dashboard, etc.

ManageEngine ServiceDesk Plus was founded in 1996. Non-Profit Organization Management Vertical is its biggest customer base.

Reviews

"ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. " - Randy Connelly

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using ManageEngine ServiceDesk Plus.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Launch New Products
  • Improve Consistency
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Contract Management , Knowledge Management , as the business use cases that they have been most satisfied while using ManageEngine ServiceDesk Plus.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management

4.92/5 ★

Read Reviews (332)

"...I would recommend this if you need the ability to track assets and have an end user facing help desk...."
Contract Management

4.92/5 ★

Read Reviews (69)

"...This tool enables companies to draft accurate SLA agreements and make sure agents meet their goals efficiently. ..." Top 10 Best Help Desk Software for 2020
Knowledge Management with E-Mail, User Generated Content, Blogs and Mobile

4.92/5 ★

Read Reviews (64)

"...Before ServiceDesk Plus, we had no knowledge base and requests were handled mostly through emails that I was getting lost in...."
sharing knowledge

3.42/5 ★

Read Reviews (1)

"...Use of the solution module within teams to help with requesters self resolving and team knowledge share...."
PEER EXPERIENCES
Helpdesk Management

4.92/5 ★

Read Reviews (332)

"...I would recommend this if you need the ability to track assets and have an end user facing help desk...." Peer review by Randy Munroe, Disaster Recovery Analyst, Randall-Reilly
Contract Management

4.92/5 ★

Read Reviews (69)

"...This tool enables companies to draft accurate SLA agreements and make sure agents meet their goals efficiently. ..." Top 10 Best Help Desk Software for 2020
Knowledge Management with E-Mail, User Generated Content, Blogs and Mobile

4.92/5 ★

Read Reviews (64)

"...Before ServiceDesk Plus, we had no knowledge base and requests were handled mostly through emails that I was getting lost in...." Peer review by Robert L
sharing knowledge

4.92/5 ★

Read Reviews (1)

31+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2463 insights from peers and experts to help you assess how these ManageEngine ServiceDesk Plus use cases fit your Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Randy Connelly

IT manager

Northwestern Counseling and Support Services (NCSS)

ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. Testimonial By Randy Connelly

Sarah Dawson

Engineer

VA DMV

I find ServiceDesk Plus to be extremely customizable IT ticketing software. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inventory under control with great ease. Testimonial By Sarah Dawson

Karl Lowenstein

IT Manager

Saba

ServiceDesk Plus has provided tremendous value for our organization. It's easy to manage, very powerful IT support system. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR. Testimonial By Karl Lowenstein
CUSTOMERS TESTIMONIALS

Randy Connelly

IT manager

Northwestern Counseling and Support Services (NCSS)

ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. Testimonial By Randy Connelly

Sarah Dawson

Engineer

VA DMV

I find ServiceDesk Plus to be extremely customizable IT ticketing software. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inventory under control with great ease. Testimonial By Sarah Dawson

Karl Lowenstein

IT Manager

Saba

ServiceDesk Plus has provided tremendous value for our organization. It's easy to manage, very powerful IT support system. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR. Testimonial By Karl Lowenstein

Case Studies

COMPANY CASE STUDIES
Case Study ServiceNow

How ServiceDesk Plus implemented as a function-to-function replacement for ServiceNow

Read More
Case Study HAMBS

ServiceDesk Plus helps deliver consistent service at HAMBS

Read More
Case Study CGC Egypt

ServiceDesk Plus helps CGC Egypt improve service delivery across departments.

Read More

Frequently Asked Questions(FAQ)

for ManageEngine ServiceDesk Plus

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control.

What is ManageEngine ServiceDesk Plus used for?

ManageEngine ServiceDesk Plus is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Contract Management and Knowledge Management .

What are the top features of ManageEngine ServiceDesk Plus?

Ticketing, Alerts: popups & Notifications and Dashboard are some of the top features of ManageEngine ServiceDesk Plus.

Who uses ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is used by Non-Profit Organization Management, Banking and Information Technology And Services among other industries.

What are ManageEngine ServiceDesk Plus alternatives?

SysAid, Mojo Helpdesk, LogMeIn Rescue and Web+Center are popular alternatives for ManageEngine ServiceDesk Plus.

Where is ManageEngine ServiceDesk Plus located?

ManageEngine ServiceDesk Plus is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.

Popular Business Setting

for ManageEngine ServiceDesk Plus

Top Industries

  • Non-Profit Organization Management
  • Banking
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used ManageEngine ServiceDesk Plus to Scale best practices and Enhance customer relationships

Peer and Expert Opinion on Features

for ManageEngine ServiceDesk Plus

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.50/5 ★

Read Reviews (403)
Alerts: popups & Notifications

4.39/5 ★

Read Reviews (36)
Dashboard

3.82/5 ★

Read Reviews (32)
Templates

3.48/5 ★

Read Reviews (28)
Personalization

3.58/5 ★

Read Reviews (13)
FEATURES RATINGS AND REVIEWS
Ticketing

4.50/5 ★

Read Reviews (403)
Alerts: popups & Notifications

4.39/5 ★

Read Reviews (36)
Dashboard

3.82/5 ★

Read Reviews (32)
Templates

3.48/5 ★

Read Reviews (28)
Personalization

3.58/5 ★

Read Reviews (13)

IT and Other Capabilities

for ManageEngine ServiceDesk Plus

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.59/5 ★

Read Reviews (63)
Data Import

4.25/5 ★

Read Reviews (242)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.59/5 ★

Read Reviews (63)
Data Import

4.25/5 ★

Read Reviews (242)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.84/5 ★

Read Reviews (60)
Chat Support

4.81/5 ★

Read Reviews (43)
Email Support

4.77/5 ★

Read Reviews (55)
24/7 Support

4.35/5 ★

Read Reviews (493)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.84/5 ★

Read Reviews (60)
Chat Support

4.81/5 ★

Read Reviews (43)
Email Support

4.77/5 ★

Read Reviews (55)
24/7 Support

4.35/5 ★

Read Reviews (493)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.10/5 ★

Read Reviews (2)
Analytics

4.28/5 ★

Read Reviews (36)
Custom Reports

3.81/5 ★

Read Reviews (292)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.10/5 ★

Read Reviews (2)
Analytics

4.28/5 ★

Read Reviews (36)
Custom Reports

3.81/5 ★

Read Reviews (292)

Software Failure Risk Guidance

?

for ManageEngine ServiceDesk Plus

Overall Risk Meter

Low Medium High

Top Failure Risks for ManageEngine ServiceDesk Plus

Vendor Profile Details

Company Name

Zoho Corporation

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE