ManageEngine ServiceDesk Plus Overview
This is a summary of the comprehensive capabilities and benefits of ManageEngine ServiceDesk Plus based on over 2463 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ManageEngine ServiceDesk Plus, SysAid, Mojo Helpdesk, LogMeIn Rescue, Web+Center, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ManageEngine ServiceDesk Plus is right for your needs? Our Cuspera AI engine can evaluate how ManageEngine ServiceDesk Plus fits your specific business needs, industry, and context. Get your personalized assessment report today.
ManageEngine ServiceDesk Plus supports business activities such as:
- Helpdesk Management
- Contract Management
- Knowledge Management
- Workflow Management
- Communication Management
ManageEngine ServiceDesk Plus can help you with many business goals, such as Scale Best Practices, Enhance Customer Relationships, Improve Internal Communications, Improve ROI, Launch New Products, etc. It can help manage these activities if you use E-Mail User Generated Content Blogs etc. for these needs. As a solution, ManageEngine ServiceDesk Plus's capabilities include Ticketing, Alerts: Popups & Notifications, Dashboard, etc.
ManageEngine ServiceDesk Plus was founded in 1996. Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. " - Randy Connelly
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using ManageEngine ServiceDesk Plus.
Use Cases
Peers recommend Helpdesk Management , Contract Management , Knowledge Management , as the business use cases that they have been most satisfied while using ManageEngine ServiceDesk Plus.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Helpdesk Management |
4.92/5 ★ |
"...I would recommend this if you need the ability to track assets and have an end user facing help desk...." Peer review by Randy Munroe, Disaster Recovery Analyst, Randall-Reilly |
Contract Management |
4.92/5 ★ |
"...This tool enables companies to draft accurate SLA agreements and make sure agents meet their goals efficiently. ..." Top 10 Best Help Desk Software for 2020 |
Knowledge Management with E-Mail, User Generated Content, Blogs and Mobile |
4.92/5 ★ |
"...Before ServiceDesk Plus, we had no knowledge base and requests were handled mostly through emails that I was getting lost in...." Peer review by Robert L |
sharing knowledge |
3.42/5 ★ |
"...Use of the solution module within teams to help with requesters self resolving and team knowledge share...." Peer review by Administrator |
PEER EXPERIENCES | |
---|---|
Helpdesk Management |
4.92/5 ★ |
"...I would recommend this if you need the ability to track assets and have an end user facing help desk...." Peer review by Randy Munroe, Disaster Recovery Analyst, Randall-Reilly |
|
Contract Management |
4.92/5 ★ |
"...This tool enables companies to draft accurate SLA agreements and make sure agents meet their goals efficiently. ..." Top 10 Best Help Desk Software for 2020 |
|
Knowledge Management with E-Mail, User Generated Content, Blogs and Mobile |
4.92/5 ★ |
"...Before ServiceDesk Plus, we had no knowledge base and requests were handled mostly through emails that I was getting lost in...." Peer review by Robert L |
|
sharing knowledge |
4.92/5 ★ |
31+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2463 insights from peers and experts to help you assess how these ManageEngine ServiceDesk Plus use cases fit your Help Desk needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. Testimonial By Randy Connelly |
|
I find ServiceDesk Plus to be extremely customizable IT ticketing software. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inventory under control with great ease. Testimonial By Sarah Dawson |
|
ServiceDesk Plus has provided tremendous value for our organization. It's easy to manage, very powerful IT support system. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR. Testimonial By Karl Lowenstein |
CUSTOMERS | TESTIMONIALS |
---|---|
Randy Connelly IT manager Northwestern Counseling and Support Services (NCSS) |
ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. Testimonial By Randy Connelly |
Sarah Dawson Engineer VA DMV |
I find ServiceDesk Plus to be extremely customizable IT ticketing software. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inventory under control with great ease. Testimonial By Sarah Dawson |
Karl Lowenstein IT Manager Saba |
ServiceDesk Plus has provided tremendous value for our organization. It's easy to manage, very powerful IT support system. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR. Testimonial By Karl Lowenstein |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study ServiceNowRead More |
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Case Study HAMBSRead More |
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Case Study CGC EgyptRead More |
Frequently Asked Questions(FAQ)
for ManageEngine ServiceDesk Plus
What is ManageEngine ServiceDesk Plus?
What is ManageEngine ServiceDesk Plus used for?
What are the top features of ManageEngine ServiceDesk Plus?
Who uses ManageEngine ServiceDesk Plus?
What are ManageEngine ServiceDesk Plus alternatives?
Where is ManageEngine ServiceDesk Plus located?
Popular Business Setting
for ManageEngine ServiceDesk Plus
Top Industries
- Non-Profit Organization Management
- Banking
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
ManageEngine ServiceDesk Plus Alternatives
Peer and Expert Opinion on Features
for ManageEngine ServiceDesk Plus
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (403) |
Alerts: popups & Notifications | Read Reviews (36) |
Dashboard | Read Reviews (32) |
Templates | Read Reviews (28) |
Personalization | Read Reviews (13) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (403) |
Alerts: popups & Notifications | Read Reviews (36) |
Dashboard | Read Reviews (32) |
Templates | Read Reviews (28) |
Personalization | Read Reviews (13) |
IT and Other Capabilities
for ManageEngine ServiceDesk Plus
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (63) |
Data Import | Read Reviews (242) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (63) |
Data Import | Read Reviews (242) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (60) |
Chat Support | Read Reviews (43) |
Email Support | Read Reviews (55) |
24/7 Support | Read Reviews (493) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (60) |
Chat Support | Read Reviews (43) |
Email Support | Read Reviews (55) |
24/7 Support | Read Reviews (493) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (36) |
Custom Reports | Read Reviews (292) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (36) |
Custom Reports | Read Reviews (292) |
Software Failure Risk Guidance
?for ManageEngine ServiceDesk Plus
Overall Risk Meter
Top Failure Risks for ManageEngine ServiceDesk Plus
Vendor Profile Details
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE