ManageEngine ServiceDesk Plus Overview
ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.
Use Cases
Customers recommend Helpdesk Management, Contract Management, Knowledge Management, as the business use cases that they have been most satisfied with while using ManageEngine ServiceDesk Plus.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ManageEngine ServiceDesk Plus.
ManageEngine ServiceDesk Plus Use-Cases and Business Priorities: Customer Satisfaction Data
ManageEngine ServiceDesk Plus works with different mediums / channels such as E-Mail. User Generated Content. Blogs etc.
ManageEngine ServiceDesk Plus's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and ManageEngine ServiceDesk Plus support capabilities include Phone Support, Chat Support, Email Support, etc. also ManageEngine ServiceDesk Plus analytics capabilities include Analytics, and Custom Reports.
Reviews
"ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects." - Randy Connelly
Peer review evidence (same sources as the product rating summary)
"...We have been using ServiceDesk for years for all our help desk, facilities, and reporting needs...." Peer review by Verified Reviewer, Information Technology and Services
"...The addition of being able to put in software contracts with expiring notifications is really nice...." Peer review by Kelly M., Government Administration
"...Wonderful 'Solutions Knowledge Base' side feature based on articles and with an excellent search functionality...." Peer review by Basil Musa, Computer Software
ManageEngine ServiceDesk Plus, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ManageEngine ServiceDesk Plus
Top Industries
- Non-Profit Organization Management
- Banking
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
ManageEngine ServiceDesk Plus is popular in Non-Profit Organization Management, Banking, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.
ManageEngine ServiceDesk Plus Customer wins, Customer success stories, Case studies
How does ManageEngine ServiceDesk Plus facilitate Helpdesk Management?
How efficiently Does ManageEngine ServiceDesk Plus manage your Contract Management?
How can ManageEngine ServiceDesk Plus enhance your Knowledge Management process?
What makes ManageEngine ServiceDesk Plus ideal for Workflow Management?
How can ManageEngine ServiceDesk Plus enhance your Communication Management process?
11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. Testimonial By Randy Connelly |
|
By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. Testimonial By Karel Martens |
|
With the help of ManageEngine's Service Desk we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. Testimonial By Eldin Reynolds |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Randy Connelly IT manager Northwestern Counseling and Support Services (NCSS) |
ServiceDesk Plus solutions module has empowered users to quickly resolve their own issues. We can spend less time on trivial requests and more time on important projects. Testimonial By Randy Connelly |
|
Karel Martens IT Manager Wolters Kluwer |
By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. Testimonial By Karel Martens |
|
Eldin Reynolds IT Infrastructure Manager Kingston Freeport Terminal Ltd |
With the help of ManageEngine's Service Desk we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. Testimonial By Eldin Reynolds |
Century Plyboards India Limited - Manufacturing - Large
CenturyPly reclaims 30% IT workload with ManageEngine-led digital ...
Century Plyboards India Limited - Manufacturing - Large
CenturyPly Streamlines IT Operations With ManageEngine Platform
Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud - Masterclass 2024
Frequently Asked Questions (FAQ)
What buyers ask before choosing ManageEngine ServiceDesk Plus
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control.
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
What is ManageEngine ServiceDesk Plus used for?
What are the top features of ManageEngine ServiceDesk Plus?
Who uses ManageEngine ServiceDesk Plus?
What are ManageEngine ServiceDesk Plus alternatives?
Where is ManageEngine ServiceDesk Plus located?
Peers used ManageEngine ServiceDesk Plus for helpdesk management and contract management
ManageEngine ServiceDesk Plus Competitors
ManageEngine ServiceDesk Plus Features
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- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (292) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (292) |
Software Failure Risk Guidance
?for ManageEngine ServiceDesk Plus
Overall Risk Meter
Top Failure Risks for ManageEngine ServiceDesk Plus
ManageEngine News
ManageEngine automates TLS certificate lifecycle management
ManageEngine has automated the TLS certificate lifecycle in its Key Manager Plus solution, addressing the industry's shift towards shorter certificate validity periods. This update automates renewal, deployment, and service restarts, crucial for enterprise security and preventing outages. RevSpring, a payment solutions provider, leverages this automation to manage its growing certificate estate efficiently.
ManageEngine announces certificate automation in Key Manager Plus ...
ManageEngine has enhanced its Key Manager Plus solution with post-deployment automation for TLS certificates, eliminating manual steps in the certificate renewal process. This update addresses the reduced validity periods for TLS certificates, enabling end-to-end automation and reducing the risk of manual errors. Key Manager Plus now supports both on-premises and cloud deployments, streamlining certificate life cycle management.
ManageEngine Launches A Developer Ecosystem To Supercharge Its Platforms
ManageEngine has launched a developer ecosystem through its Marketplace, enhancing its platform capabilities. This initiative allows partner-developers to build and publish extensions, integrating with ManageEngine's IT management solutions. The Marketplace supports AI-powered Zia Agents and offers a secure environment for developing and distributing integrations, enabling enterprises to meet specific operational needs.
ManageEngine Launches a Developer Ecosystem To Supercharge Its Platforms
ManageEngine has launched a developer ecosystem via its Marketplace, allowing partner-developers to create and distribute extensions and AI agents for its IT management platforms. This initiative enhances platform capabilities and supports enterprise IT integration, offering over 170 extensions and 10,000 downloads globally. The Marketplace ensures security and compliance while fostering innovation and collaboration among developers, partners, and customers.
ManageEngine Profile
Company Name
Company Website
https://www.manageengine.comHQ Location
4141 Hacienda Drive, Pleasanton, California 94588, US
Employees
1001-5000
Social
Financials
PRIVATE
