ManageEngine ServiceDesk Plus Overview
ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.
Use Cases
Customers recommend Helpdesk Management, Contract Management, Knowledge Management, as the business use cases that they have been most satisfied with while using ManageEngine ServiceDesk Plus.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ManageEngine ServiceDesk Plus.
ManageEngine ServiceDesk Plus Use-Cases and Business Priorities: Customer Satisfaction Data
ManageEngine ServiceDesk Plus works with different mediums / channels such as E-Mail. User Generated Content. Blogs etc.
ManageEngine ServiceDesk Plus's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and ManageEngine ServiceDesk Plus support capabilities include Phone Support, Chat Support, Email Support, etc. also ManageEngine ServiceDesk Plus analytics capabilities include Analytics, and Custom Reports.
Reviews
"What we find impressive with this IT helpdesk software from ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless e...xperience for our users." - Nathan Reasoner
Peer review evidence (same sources as the product rating summary)
"...The entire organization uses it to submit tickets to our IT team and this helps with unnecessary calls to the Helpdesk...." Peer review by Technician in Information Technology
"...It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point...." Peer review from ManageEngine
"...An integrated knowledge base enables technicians to create solutions right from within tickets and access previously solved problems and known errors, thus eliminating the duplication of efforts...." Case Study Premier Financial Bancorp, Inc.
ManageEngine ServiceDesk Plus, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ManageEngine ServiceDesk Plus
Top Industries
- Non-Profit Organization Management
- Banking
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
ManageEngine ServiceDesk Plus is popular in Non-Profit Organization Management, Banking, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.
ManageEngine ServiceDesk Plus Customer wins, Customer success stories, Case studies
How can ManageEngine ServiceDesk Plus optimize your Helpdesk Management Workflow?
How efficiently Does ManageEngine ServiceDesk Plus manage your Contract Management?
What solutions does ManageEngine ServiceDesk Plus provide for Knowledge Management?
How can ManageEngine ServiceDesk Plus optimize your Workflow Management Workflow?
How does ManageEngine ServiceDesk Plus facilitate Communication Management?
11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
What we find impressive with this IT helpdesk software from ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users. Testimonial By Nathan Reasoner |
|
We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. Testimonial By Tony Batalla |
|
By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. Testimonial By Karel Martens |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nathan Reasoner Pacific Whale Foundation |
What we find impressive with this IT helpdesk software from ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users. Testimonial By Nathan Reasoner |
|
Tony Batalla City of San Leandro |
We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. Testimonial By Tony Batalla |
|
Karel Martens IT Manager Wolters Kluwer |
By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. Testimonial By Karel Martens |
Atlanta Hawks Select ManageEngine as Strategic Technology Partner to Enhance and Automate IT Operations and Elevate the Fan Experience - Business Wire
Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud - Masterclass 2024
Frequently Asked Questions(FAQ)
for ManageEngine ServiceDesk Plus
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control.
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
What is ManageEngine ServiceDesk Plus used for?
What are the top features of ManageEngine ServiceDesk Plus?
Who uses ManageEngine ServiceDesk Plus?
What are ManageEngine ServiceDesk Plus alternatives?
Where is ManageEngine ServiceDesk Plus located?
Peers used ManageEngine ServiceDesk Plus for helpdesk management and contract management
ManageEngine ServiceDesk Plus Competitors
ManageEngine ServiceDesk Plus Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (292) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (292) |
Software Failure Risk Guidance
?for ManageEngine ServiceDesk Plus
Overall Risk Meter
Top Failure Risks for ManageEngine ServiceDesk Plus
ManageEngine News
ManageEngine Rolls Out Autonomous AI Capabilities Across Its Suite to Power Digital Enterprises
ManageEngine has introduced Zia Agents, AI-powered autonomous agents, across its digital enterprise management suite. These agents enable autonomous execution in IT service management, observability, endpoint management, and security operations. They are customizable, privacy-compliant, and designed to improve efficiency and reduce remediation times. This rollout marks a significant step towards fully autonomous IT environments, enhancing ManageEngine's offerings with advanced AI capabilities.
ManageEngine Enhances Log360 With Native SOAR And AI-Driven Security ...
ManageEngine has upgraded its Log360 platform, adding native SOAR capabilities, AI-driven security enhancements, and expanded third-party integrations. The update aims to streamline security operations by unifying threat detection, investigation, and automated response. Key features include prebuilt playbooks, enhanced endpoint visibility, and context-aware incident handling, available in the Enterprise Edition.
ManageEngine adds SOAR capabilities to Log360 to Automate SOC Operations
ManageEngine has upgraded its Log360 platform by integrating native SOAR capabilities, enhancing security operations with seven new vendor integrations and cross-domain orchestration. This update allows for AI-driven detection, investigation, and automated response within a unified data model, reducing friction in security operations. Key features include expert playbooks, automated workflows, and context-aware incident responses, improving efficiency and adaptability in SOC environments.
ManageEngine upgrades Log360 with native SOAR capabilities
ManageEngine has enhanced its Log360 platform by adding native SOAR capabilities, enabling seamless integration with seven leading security vendors. The upgrade includes expert playbooks, AI-driven investigation, and automated response features, allowing for efficient security operations without manual handoffs. This enhancement aims to streamline security processes by providing a unified data model for detection, AI investigation, and response.
ManageEngine Profile
Company Name
ManageEngine
Company Website
https://www.manageengine.comHQ Location
4141 Hacienda Drive, Pleasanton, California 94588, US
Employees
1001-5000
Social
Financials
PRIVATE
