ManageEngine ServiceDesk Plus Overview
ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.
Use Cases
Customers recommend Helpdesk Management, Contract Management, Knowledge Management, as the business use cases that they have been most satisfied with while using ManageEngine ServiceDesk Plus.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ManageEngine ServiceDesk Plus.
ManageEngine ServiceDesk Plus Use-Cases and Business Priorities: Customer Satisfaction Data
ManageEngine ServiceDesk Plus works with different mediums / channels such as E-Mail. User Generated Content. Blogs etc.
ManageEngine ServiceDesk Plus's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and ManageEngine ServiceDesk Plus support capabilities include Phone Support, Chat Support, Email Support, etc. also ManageEngine ServiceDesk Plus analytics capabilities include Analytics, and Custom Reports.
Reviews
"We found ServiceDesk [Plus] to be easy to set up and even easier to use. It came with every feature that we were currently looking for in a total help desk solution product. Their support [team] is always quick and knowledge[able] and it's been a pl...easure using their product and speaking with their support and sales agents." - John Floyd
Peer review evidence (same sources as the product rating summary)
"...Our call center people and IT technician are using it everydays to manage all assets (hardware and software) and all the support calls...." Peer review by Sebastien L, IT Administrator, Computer & Network Security
"...The contracts and purchase orders are very hard to navigate and do not serve as great tools...." Peer review by Alex S., IT Project Coordinator, Management Consulting
"...An integrated knowledge base enables technicians to create solutions right from within tickets and access previously solved problems and known errors, thus eliminating the duplication of efforts...." Case Study Premier Financial Bancorp, Inc.
ManageEngine ServiceDesk Plus, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ManageEngine ServiceDesk Plus
Top Industries
- Non-Profit Organization Management
- Banking
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
ManageEngine ServiceDesk Plus is popular in Non-Profit Organization Management, Banking, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.
ManageEngine ServiceDesk Plus Customer wins, Customer success stories, Case studies
What solutions does ManageEngine ServiceDesk Plus provide for Helpdesk Management?
How does ManageEngine ServiceDesk Plus address your Contract Management Challenges?
How does ManageEngine ServiceDesk Plus facilitate Knowledge Management?
How can ManageEngine ServiceDesk Plus optimize your Workflow Management Workflow?
How does ManageEngine ServiceDesk Plus address your Communication Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We found ServiceDesk [Plus] to be easy to set up and even easier to use. It came with every feature that we were currently looking for in a total help desk solution product. Their support [team] is always quick and knowledge[able] and it's been a pleasure using their product and speaking with their... support and sales agents. |
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We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. Testimonial By Tony Batalla |
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ServiceDesk Plus is the best IT help desk that allowed us to streamline our support tickets in order to provide fast and efficient support, it also allowed us to see all of the assets on our network irrespective of site and give us overview of finite details. Testimonial By Christian Davies |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Floyd Premier Financial Bancorp, Inc. |
We found ServiceDesk [Plus] to be easy to set up and even easier to use. It came with every feature that we were currently looking for in a total help desk solution product. Their support [team] is always quick and knowledge[able] and it's been a pleasure using their product and speaking with their... support and sales agents. |
|
Tony Batalla City of San Leandro |
We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. Testimonial By Tony Batalla |
|
Christian Davies Avecto |
ServiceDesk Plus is the best IT help desk that allowed us to streamline our support tickets in order to provide fast and efficient support, it also allowed us to see all of the assets on our network irrespective of site and give us overview of finite details. Testimonial By Christian Davies |
Century Plyboards India Limited - Manufacturing - Large
CenturyPly reclaims 30% IT workload with ManageEngine-led digital ...
Century Plyboards India Limited - Manufacturing - Large
CenturyPly Streamlines IT Operations With ManageEngine Platform
Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud - Masterclass 2024
Frequently Asked Questions(FAQ)
for ManageEngine ServiceDesk Plus
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control.
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
What is ManageEngine ServiceDesk Plus used for?
What are the top features of ManageEngine ServiceDesk Plus?
Who uses ManageEngine ServiceDesk Plus?
What are ManageEngine ServiceDesk Plus alternatives?
Where is ManageEngine ServiceDesk Plus located?
Peers used ManageEngine ServiceDesk Plus for helpdesk management and contract management
ManageEngine ServiceDesk Plus Competitors
ManageEngine ServiceDesk Plus Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (292) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (292) |
Software Failure Risk Guidance
?for ManageEngine ServiceDesk Plus
Overall Risk Meter
Top Failure Risks for ManageEngine ServiceDesk Plus
ManageEngine News
ManageEngine Launches a Developer Ecosystem To Supercharge Its Platforms
ManageEngine has launched a developer ecosystem via its Marketplace, allowing partner-developers to create and distribute extensions and AI agents for its IT management platforms. This initiative enhances platform capabilities and supports enterprise IT integration, offering over 170 extensions and 10,000 downloads globally. The Marketplace ensures security and compliance while fostering innovation and collaboration among developers, partners, and customers.
ManageEngine Opens Marketplace to Partner Developers as Enterprise Customisation Demands Grow
ManageEngine launched a developer marketplace to expand its ITOM, ITSM, and security platforms with over 170 extensions. This initiative allows partner developers to create and publish specialized extensions, enhancing the platform's capabilities. The marketplace ensures all extensions meet functionality, security, and compliance standards before reaching customers.
ManageEngine Strengthens OpManager Nexus and Log360 Platforms With Real ...
ManageEngine has enhanced its OpManager Nexus and Log360 platforms. OpManager Nexus now supports gRPC and OpenConfig for real-time network observability, improving data insights and efficiency. Log360 introduces native SOAR capabilities, integrating detection and response into a unified model, enhancing security operations with new vendor integrations and automated responses.
ManageEngine adds real-time telemetry & SOAR to tools
ManageEngine has enhanced its tools by integrating real-time telemetry and SOAR capabilities. This update aims to improve cybersecurity and IT operations management by providing advanced real-time data analysis and automated security responses.
ManageEngine Profile
Company Name
ManageEngine
Company Website
https://www.manageengine.comHQ Location
4141 Hacienda Drive, Pleasanton, California 94588, US
Employees
1001-5000
Social
Financials
PRIVATE
