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ManageEngine ServiceDesk Plus is popular in Non-Profit Organization Management, Banking, and Information Technology And Services industries and is widely used by Mid Market, Enterprise, and Small Business.
ManageEngine ServiceDesk Plus Product Overview
ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.
How satisfied the customers are with ManageEngine ServiceDesk Plus use-cases
Reviews
"We never knew the importance of IT help desk ticketing software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us." - Serkan Sevim
"ServiceDesk Plus is a fantastic IT support ticketing system for small and mid-sized businesses. ServiceDesk Plus is everything that you would want in an application. It handles tickets and assets and helps structure and discipline your IT department.... We just love it!" - Mike van Gestel
ManageEngine ServiceDesk Plus Customer Insights, Testimonials and Case Studies
How efficiently Does ManageEngine ServiceDesk Plus manage your Helpdesk Management?
How can ManageEngine ServiceDesk Plus enhance your Contract Management process?
Why is ManageEngine ServiceDesk Plus the best choice for Knowledge Management?
What Are the key features of ManageEngine ServiceDesk Plus for Workflow Management?
What makes ManageEngine ServiceDesk Plus ideal for Communication Management?
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control.
It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.
Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.
What is ManageEngine ServiceDesk Plus used for?
What are the top features of ManageEngine ServiceDesk Plus?
Who uses ManageEngine ServiceDesk Plus?
What are ManageEngine ServiceDesk Plus alternatives?
Where is ManageEngine ServiceDesk Plus located?
11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We never knew the importance of IT help desk ticketing software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us. Testimonial By Serkan Sevim |
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ServiceDesk Plus is a fantastic IT support ticketing system for small and mid-sized businesses. ServiceDesk Plus is everything that you would want in an application. It handles tickets and assets and helps structure and discipline your IT department. We just love it! Testimonial By Mike van Gestel |
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We found ServiceDesk [Plus] to be easy to set up and even easier to use. It came with every feature that we were currently looking for in a total help desk solution product. Their support [team] is always quick and knowledge[able] and it's been a pleasure using their product and speaking with their... support and sales agents. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Serkan Sevim CEO Medianova |
We never knew the importance of IT help desk ticketing software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us. Testimonial By Serkan Sevim |
|
Mike van Gestel Ovako wire |
ServiceDesk Plus is a fantastic IT support ticketing system for small and mid-sized businesses. ServiceDesk Plus is everything that you would want in an application. It handles tickets and assets and helps structure and discipline your IT department. We just love it! Testimonial By Mike van Gestel |
|
John Floyd Premier Financial Bancorp, Inc. |
We found ServiceDesk [Plus] to be easy to set up and even easier to use. It came with every feature that we were currently looking for in a total help desk solution product. Their support [team] is always quick and knowledge[able] and it's been a pleasure using their product and speaking with their... support and sales agents. |
Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud - Masterclass 2024
Peers used ManageEngine ServiceDesk Plus for helpdesk management and contract management
ManageEngine ServiceDesk Plus Competitors
ManageEngine ServiceDesk Plus Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (292) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (292) |
Software Failure Risk Guidance
?for ManageEngine ServiceDesk Plus
Overall Risk Meter
Top Failure Risks for ManageEngine ServiceDesk Plus
ManageEngine Profile
Company Name
ManageEngine
Company Website
https://www.manageengine.comHQ Location
4141 Hacienda Drive, Pleasanton, California 94588, US
Employees
1001-5000
Social
Financials
PRIVATE
