Home Help Desk ManageEngine ServiceDesk Plus ManageEngine ServiceDesk Plus Alternatives
Top 64 ManageEngine ServiceDesk Plus Alternatives : 2026
NinjaOne (formerly NinjaRMM)
Top rated UEM & IT Management Software
NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management. ...
The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.
Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.
Giva
Cloud Customer Service Software | Giva
Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.
Cayzu Help Desk
Cayzu Help Desk software
Cayzu-help-desk is a cloud-based help desk software solution. Customer support is streamlined and managed efficiently through Cayzu.com.
Vision Helpdesk
A secure, reliable & scalable customer service software
Vision Helpdesk is a Leading Customer Service Software used for providing customer support, managing IT resources, and providing IT support. It helps businesses to manage customer support and IT resources efficiently, offering Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat Software tools. ...
It enables customer support staff to receive, process, and respond to incident or service requests. Manages customer support or IT service desk functionality for multiple companies, brands, or products in one place with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management, Service Catalog, Change Management, and Release Management. It also helps with a live chat messaging platform that improves customer engagement enhancing customer support team productivity.
VictorOps
DevOps Incident Management & IT Alerting Platform
VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.
LiveAgent
Simple customer support software for teams
LiveAgent excels with comprehensive helpdesk management and engagement tools, catering to large enterprises and integrating with diverse platforms. ManageEngine ServiceDesk Plus, on the other hand, supports structured workflows and contract management, ideal for IT services and banking sectors. Both offer unique strategic benefits, with LiveAgent focusing on customer acquisition and ManageEngine enhancing ROI and product consistency. The choice boils down to whether a business prioritizes broad communicative integration or streamlined operational management. ...
Remote Support Desktop
Desktop experience to quickly and easily troubleshoot issues
Remote-support service management apps by Cireson enable SCSM management from any browser or device. Access incidents, service requests, CMDB, reports, and more effortlessly.
Smith.ai
Generate sales and increase engagement with traffic
In the Help Desk solutions category, ManageEngine ServiceDesk Plus emphasizes a broad range of capabilities including helpdesk management and workflow processes, while Smith.ai focuses on engagement and conversion management. Both products support customer relationships and operational efficiency, but cater to different user segments and industries. ManageEngine appeals to a more diverse range of business sizes, particularly in IT and banking sectors. Smith.ai is tailored for legal and professional services, with strong telemarketing and lead management features. ...
LogMeIn Rescue
LogMeIn Remote Access | Secure Remote Desktop Software
LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships. It is a comprehensive ...
Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.
Gorgias
Gorgias is an all-in-one helpdesk for Shopify merchants..
Gorgias is a customer support helpdesk for online stores. It is an all-in-one helpdesk for Shopify merchants covering automation and live-chat. Gorgias is also available on mobile. Gorgias ...
Gorgias stores all information pertaining to each customer in the same place which enables easy tracking and recall of conversation history. Chat feature can be used for driving campaign revenue, macros for creating message templates including all details of order and tracking numbers. Customer satisfaction surveys, statistics and analytics reports to measure performance and ROI are the other features of Gorgias.
Help Scout
Simple Customer Service Software and Education
Help Scout is a customer service software that empowers businesses with tools that serve people in the most human, helpful way. It helps to improve customer satisfaction. Help Scout provides an ...
Help Scout features include shared inbox to manage conversations at scale, providing instant answers to the customer, engaging people on the website, connect with customers over live chat, and many more.
HappyFox Help Desk
Help Desk Software | Customer Support Software | Support Ticket ...
HappyFox Help Desk is a cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. It provides solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. ...
HappyFox Help Desk sorts tickets based on priority and then organizes them based on predetermined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers.
HappyFox Help Desk offers industry-standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.
Alloy Software
Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure
Alloy Software is a software solution for IT Service Management, IT Asset Management, and Network Inventory that assists organizations in automating, managing, and improving all sizes of automated IT operations. It assists organizations by providing unrivaled customer service experiences through the use of smooth, intelligent, and flexible software, as well as unstoppable IT teamwork and a deep understanding of technology operations. ...
It improves ITSM operations, automates routine daily tasks, and resolves issues faster, reducing errors and increasing team productivity and efficiency. It allows you to gain complete visibility and control over your IT resources, save money, and make better decisions. Improve support teams, automate daily tasks, and resolve issues faster than ever before.
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Freshservice achieves greater ...
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
Deskpro
Helpdesk Software | Cloud or Self-Hosted, On ...
Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support. ...
Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.
HaloITSM
All-inclusive IT Service Management software solution
HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...
The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.
Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.
Crowdin
Localization Management Platform for agile teams | Crowdin
Crowdin's platform enables agile teams to manage localization efficiently. Content translation and updates for multilingual products are streamlined using their cloud software.
Re:amaze
Re:amaze - Customer service, live chat, and helpdesk ...
Re:amaze and ManageEngine ServiceDesk Plus both excel in different areas of help desk solutions. Re:amaze shines in customer engagement and feedback management, tailored for educational institutions and large enterprises. It supports customer interaction primarily through chat and social media. ManageEngine ServiceDesk Plus offers robust helpdesk management and knowledge management features, catering to a wider range of industries including IT and banking, relying on email and phone support. Both products provide a variety of support methods, but they serve different operational scales and complexities. ...
BOSSDesk
BOSSDesk - ITIL aligned cloud solution that....
Bossdesk offers award-winning IT ticketing systems available both on-premise and in the cloud. BOSS Solutions can be contacted for superior ITSM software.
SolarWinds Service Desk
An IT service management (ITSM) solution that understands what it takes to successfully....
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk. ...
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
Web+Center
Open Source Help Desk /Service Desk Software for IT and Customer Support
Web+Center is a suite of open source, web-based help desk and CRM applications that run onsite or in the cloud. It supports all browser-based devices, including PCs, Macs, and smartphones.
Issuetrak
Issuetrak, we work hard for our customers
Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
Asset Infinity
Leading Asset Management Software for Seamless Operations
Asset-Infinity offers efficient, cost-effective asset management and tracking for businesses. Tools and assets are easily managed and tracked with this software.
xMatters
Digital Service Availability | Fast, Automated ...
xMatters focuses on engagement management and communication, making it appealing to smaller businesses in IT and retail industries. ManageEngine ServiceDesk Plus excels in helpdesk management, suiting enterprises and diverse industries like banking and non-profits. Both offer strong vendor support, though xMatters emphasizes integrations, whereas ManageEngine prioritizes knowledge and contract management. Depending on needs—like engagement versus helpdesk management—businesses can choose the most suitable solution. ...
Deskero Helpdesk
Deskero: Help desk software and support ticket system
Deskero is a simple, customizable and cloud help desk software that support ticket system for effective customer engagement. It helps to improve internal communication and enhance customer relationships. ...
Deskero brings new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills support ticket system platform. Its marketing tools are designed to transform customers questions into real commercial opportunities.
Deskero customer service features are geared towards keeping the customer care efficient so that the agents stay productive. It helps in ticket merging to keep workflow quick and seamless, automates the import of interaction into one platform, categorize, prioritize and assign it to a specific agent or company department, save time using internal chat with the team to be updated with everything going on with customers and inside the team and much more.
freshdesk
Omnichannel Customer support software
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships. ...
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
OTRS
Ticket System and Helpdesk Software | OTRS
OTRS solutions are individually configured for flexibility and customization. They enable efficient work, convenient performance measurement, and easy integrations.
Helpspot
Help Desk Software for effortless email support
Help desk software converts support requests into manageable tickets. This streamlines the process for support staff.
TextExpander
TextExpander – Unlock Your Productivity
TextExpander helps in Sales Enablement. TextExpander easily inserts text snippets in any application from a library of content created by the user and their team. TextExpander helps to keep the ...
TextExpander is a productivity multiplier, a knowledge base from which one can communicate quickly and accurately across their devices.
Forms on Fire platform
Mobile forms software platform to make work better for people
Forms On Fire is a mobile forms cloud software that transforms old, manual ways of working into modern mobile cloud apps. Employees and customers get what they need when they need it and at the right time. It allows employees to use familiar actions like swiping, scrolling, and tapping to capture data, stay organized, and adapt to new forms and workflows more quickly. It saves time and money by eliminating paperwork and speeding up data collection and distribution. It helps to increase productivity, increase development capacity, reduce cost and improve efficiency. ...
Some of its features are capture info on the go, works offline or online, no coding required, integrate everywhere, workflow and dispatch, analytics for smarter work and so on.
Mojo Helpdesk
Help Desk Software and Ticket Tracking
Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.
AlertOps
Incident management and response platform for ITOps, NOC and DevOps teams
AlertOps is focused on being the best incident management platform for ITOps, NOC, and DevOps teams. It offers flexible on-call schedules and tool integrations.
teamwork desk
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...
Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.
Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.
Zoho Desk
Customer Service Software for Context-Aware ...
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity. It provides built-in purpose-built tools to help agents with ...
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
Kustomer
Customer Service Software Reimagined
When evaluating Kustomer and ManageEngine ServiceDesk Plus, businesses need to weigh the emphasis on customer relationship management and engagement in Kustomer against the robust helpdesk and document management features in ManageEngine ServiceDesk Plus. Each product aligns with different strategic needs, with Kustomer catering more to customer engagement and interaction channels and ManageEngine ServiceDesk Plus focusing on improving internal communications and scaling best practices effectively for larger enterprises. ...
Clientsuccess
ClientSuccess: Customer Success Management Software
Clientsuccess and ManageEngine ServiceDesk Plus, both Help Desk solutions, cater to distinct business needs with unique capabilities. Clientsuccess emphasizes customer engagement and relationship-building with features like customer feedback management and analytics. It's favored by large enterprises in the tech industry. Meanwhile, ManageEngine ServiceDesk Plus excels in helpdesk and workflow management, offering compliance and AI-powered features. It's popular among diverse industries, including banks and non-profits, and supports robust 24/7 vendor support. ...
Teamsupport
Customer Service Software Built for Business to Business
TeamSupport is a Customer Service software built for B2B companies. It provides help desk features and customer service management tools enabling improved customer service and better relationships. ...
TeamSupport features include Customer management that enables easy tracking of customer details and issues from a common company-wide customer database. Ticket Management provides customised automation, ticket tracking and routing, grouping of related tickets, leveraging of conditional fields and more. TeamSupport integrates with the software systems in the business such as CRM, developer tools and others.
The Collaboration and teamwork feature enables internal communication using Water Cooler, internal chat and shared calendar. An integrated product database enables easy tracking. The Customer Self-service feature provides a self-service hub with knowledge bases, community forums and wikis. Reporting and analytics feature provides unlimited reports and real-time customer insights and metrics.
SysAid
ITSM, Service Desk & Help Desk Software with ...
SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
AnswerDash
Predict Customers questions based on page content and improve Customer Experience
AnswerDash is an AI-powered Self-service software that provides instant answers to Customer queries resulting in increase in Sales, Ticket Deflections and Self-service engagement. It can be used by businesses of all sizes for enabling Customer Success, improved Customer Experience, and reducing cart-abandonments in eCommerce. ...
The features include Instant Self-service support, on the relevant page, content delivery tailored to user profile, and popular content bubbled up dynamically to the top. The software integrates with the existing tools for ticketing and live chat thus enabling routing to agents if help is still needed. The software is also available as a mobile application and is customizable to match the brand.
The AI engine predicts and delivers smarter content, personalized to the user profile. The Analytics dashboard provides insights on customer queries, ticket deflections, and provides actionable insights on content that leads to support tickets or sales conversions or abandonments.
Zingtree
Create Interactive Decision Trees with Zingtree
Zingtree simplifies the creation and sharing of interactive decision trees. Users can start for free.
Spiceworks IT Help Desk
Cloud Help desk software for IT
Spiceworks IT Help Desk helps IT professionals, to manage an internal IT help desk and a business more effectively. It helps to handle tickets in just a few minutes with the help of free help desk software on the server or in the cloud, comprehend team dynamics, and explain the value to the company using AI technology and unique insights into the market to connect IT pros with the right experts, tools, and information when they need it most. Also, connects tech brands with in-market buyers at the right time. ...
Its advantages are the ability to maintain a close eye on IT problems and duties and the use of custom fields to track precisely what is required to keep things running smoothly. To gather the information required, submit tickets and monitor progress. Integrate with Active Directory to add end users, verify their identity in the portal, and assign them to tickets automatically. Auto-assign tickets to the experts and view team performance metrics at-a-glance with the dashboard.
Zendesk For Service
Customer service solution that’s easy to use and scales with your business
Zendesk For Service and ManageEngine ServiceDesk Plus both excel as help desk solutions but cater to different scales and industries. Zendesk offers extensive integration with vast capabilities suited for large enterprises in tech industries, emphasizing customer relationship enhancement and operational scaling. In contrast, ManageEngine ServiceDesk Plus primarily supports small to mid-sized organizations, focusing on consistent internal operations and best practice scaling, making it ideal for sectors like non-profit management and banking. ...
RaiseATicket
Customer experiences are managed better with Raiseaticket....
Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.
HubSpot Service Hub
Customer service software to answer customer queries and issues.
HubSpot Service Hub excels with its capabilities in knowledge management and engaging customer interactions through various channels including email and blogs. It's widely used by large enterprises and prevalent in the software and IT industries. Meanwhile, ManageEngine ServiceDesk Plus focuses on helpdesk management and compliance, catering to enterprises and mid-market entities. It supports various channels, including mobile, placing emphasis on organizations like non-profits and the banking sector. ...
GoTo Resolve
Experience smarter, faster, easier-than-ever IT management and support
RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
osTicket
Open-source help desk software focusing on customer service.
osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.
GrooveHQ
Groove | The Better Way to Support Your Customers
GrooveHQ, rated 4.8/5 stars on G2, is praised as the top help desk software. It offers a shared inbox, knowledge base, chat, and more as a Zendesk alternative.
Jitbit Helpdesk
Ticketing software for your customer service desk.
Jitbit-helpdesk is an affordable, fast, and lightweight ticketing system with an on-premises option. It offers a free trial and boasts a good-looking interface.
Dixa Customer Service
The Customer Friendship Platform
Dixa Customer Service and ManageEngine ServiceDesk Plus both support help desk operations but cater to different needs. Dixa focuses on engagement and customer management with a robust toolset for enterprises, integrating phone calls and emails in its customer interaction strategy. ManageEngine provides extensive help desk capabilities and is suitable for diversified industries, emphasizing managing workflows and supporting large-scale enterprises efficiently. ...
iSupport
Process Automation for Help Desks | iSupport
iSupport offers two editions: on-premise and hosted. It provides one integrated product for streamlined support.
Helpshift
Automate your customer service funnel and transform your support organization with AI-powered case management
Helpshift excels in customer engagement and feedback management with strong AI and integration features, making it a favorite among IT and Software sectors. Conversely, ManageEngine ServiceDesk Plus is robust in helpdesk management and supports scaling best practices, appealing to a broad range of industries including banking and non-profits. Both offer strong vendor support, but Helpshift shines with real-time chat support features, while ManageEngine provides better integration capabilities. ...
Salesforce Service Cloud
Service Cloud: Customer Support & Call Centre Software
Salesforce Service Cloud excels in customer relationship management with robust features like AI and custom reporting, ideal for enterprises seeking comprehensive engagement tools. ManageEngine ServiceDesk Plus is tailored for operational efficiency with its strong helpdesk capabilities and integration features, appealing more to organizations focusing on internal process optimization. Both serve diverse industries, but Salesforce Service Cloud dominates larger enterprise markets, whereas ManageEngine suits medium to small enterprises, especially in IT and non-profit sectors. ...
ConnectWise Automate
Remote Monitoring and Management Software | ConnectWise Automate
ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation. ...
Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.
Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.
SupportBee
Ticketing System for High Touch Customer Service
SupportBee is an email ticketing software that helps to collaborate team on customer support. It helps to improve customer satisfaction. SupportBee’s support ticket system enables teams to ...
SupportBee features for effective customer collaboration include a cloud-based shared inbox offering the team a frictionless way to collaborate by assigning tickets to teams and agents, team messaging tools, and a knowledge base to provide customers with easy access to self-service options and customer portal that provides a web portal for customers to send, manage and track the progress of their support requests.
ProProfs Help Desk
#1 Help Desk Ticketing System - proprofs.com
ProProfs helps manage customer-facing emails effortlessly, enabling faster issue resolution and happier customers. The software facilitates collaboration among teams.
Kayako
Help Desk Software Kayako Unified Customer Service Software
Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication. ...
Kayako's help centre provides self-help and allows customers to answer their own questions, quickly and simply. Help centre analytics enables users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centres, each with unique content and branding. Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps.
Kayako automates repetitive and standard customer service processes with auto-ticketing, macros, notifications and easy sorting so that agents can focus on delivering personalized support to high-level and more urgent concerns. Kayako provides strong support to eCommerce by displaying every page view and purchase history of the customer, as well as syncing it with the marketing or sales teams for more potential business from customers.
ServiceNow
ServiceNow - Digital Workflows for Enterprise - Make work ...
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. It delivers digital workflows that create great experiences and unlock productivity. ...
It provides software solutions to structure and automate various business processes via a SaaS delivery model. Drive connected digital workflows across the enterprise, deliver modern, consumer-like experiences, and accelerate time-to-value and innovation. It unleash the power of AI and analytics to surface information, make predictions, and automate repetitive tasks , achieve new levels of user productivity and satisfaction with intuitive omni-channel experiences, rapidly unite people and processes with intuitive, cross-enterprise integrations, accelerate innovation, and protect data in one trusted cloud and keep critical business services running securely.
Its capabilities include automation discovery, performance analytics, mobile app builder, virtual agent, AI search, predictive intelligence, process optimization, integrationHub, configuration management database (CMDB), and edge encryption.
ConnectWise Manage
Business Management Software | ConnectWise Manage Business ...
ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises. ...
The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
OneDesk
Project Management and Helpdesk Software
OneDesk is helpdesk and project management software as a service on a single platform.
CRMdesk
Online Customer Support - Web Based Help Desk ...
CRMdesk is a web-based tool for managing customer support, tracking ideas, and organizing knowledge. Customer forums can also be hosted for enhanced interaction.
Jira Service Management
flexible, collaborative ITSM solution...
Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.
