cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare ManageEngine ServiceDesk Plus vs Jira Service Management

Failure Risk Guidance Security Report ?

Failure Risk for ManageEngine ServiceDesk Plus low Failure Risk for Jira Service Management medium
Know More

Comparison Summary

For ManageEngine ServiceDesk Plus vs Jira Service Management comparison, Our AI algorithm looked at 3209 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ManageEngine ServiceDesk Plus and Jira Service Management to solve their respective business needs.

Pros and cons of ManageEngine ServiceDesk Plus and Jira Service Management

ManageEngine ServiceDesk Plus is more suited to businesses that require Helpdesk Management and Sales Document Management where as Jira Service Management is focused towards Helpdesk Management and Workflow Management .

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than Jira Service Management for

Software Failure Risk

  • low

logo Jira Service Management

Focus area

Software Failure Risk

  • medium

About

Service desk software to supercharge IT help desk

Jira Service Management | flexible, collaborative ITSM solution...

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

43

38

Total Goals
(we found evidences for)

6

11

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (332)

Read Reviews (71)

sales document management

Read Reviews (72)

Read Reviews (2)

contract management

Read Reviews (69)

Read Reviews (1)

document sharing

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (64)

Read Reviews (14)

workflow management

Read Reviews (55)

Read Reviews (32)

communication management

Read Reviews (22)

Read Reviews (7)

sending & publishing communications

Read Reviews (17)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (17)

Read Reviews (7)

measuring customer satisfaction

Read Reviews (14)

Read Reviews (7)

engagement management

Read Reviews (16)

Read Reviews (9)

engaging and following up

Read Reviews (10)

Read Reviews (2)

products & pricelist management

Read Reviews (16)

Read Reviews (4)

follower management

Read Reviews (9)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (14)

sales call management

Read Reviews (6)

Read Reviews (2)

advocacy management

Read Reviews (5)

Read Reviews (0)

trade show marketing

Read Reviews (5)

Read Reviews (0)

license management

Read Reviews (5)

Read Reviews (0)

contact list management

Read Reviews (5)

Read Reviews (1)

category management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (2)

content sharing

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

community building

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • See 3 more

  • Enhance customer relationships

  • Improve internal communications

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Grow market share

  • Build brand awareness

  • Improve visibility

  • See 8 more

Top Channels

Channels Used

  • chat

  • user generated content

  • blogs

  • e-mail

  • offline

  • Slack

  • promotions

  • website

  • mobile

  • events

  • trade shows

  • video

  • review sites

  • Amazon

  • point of sale

  • on premises

  • mobile app

  • See 14 more

  • chat

  • user generated content

  • blogs

  • e-mail

  • offline

  • Slack

  • promotions

  • website

  • mobile

  • events

  • trade shows

  • video

  • review sites

  • Amazon

  • point of sale

  • on premises

  • mobile app

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting