SurveyMonkey Overview
SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. It enables to ask pointed questions, get them to the right respondents and give insight from the data through accurate analysis.
SurveyMonkey helps users reduce data bias by using questions, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize the respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.
SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colours. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well SurveyMonkey solved their Customer Feedback Management needs. Cuspera uses 58303 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SurveyMonkey.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveyMonkey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...We also use it conduct and anonymous survey of staff to monitor the staff satisfaction with governance and management...." Peer review by Ric O., CEO, Non-Profit Organization Management |
| Measuring CSAT |
4.96/5 ★ |
"...This provides the opportunity to perform surveys based on your needs: feedback by staff, customer satisfaction with a product / service...." Peer review by Abdul T, User |
| measuring net promoter score |
4.58/5 ★ |
"...CustomerGauge s guide to NPS surveys CheckMarket survey tool SurveyMonkey s NPS calculation tool Target Influencers and Fans ..." How to Create a Scalable Referral System for Your Agency |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...I have realized benefits such as quicker responses and higher engagement than other, more complicated survey sites...." Peer review by User |
| engaging and following up |
4.53/5 ★ |
"...Also, a mobile platform could be more user friendly and also the engagements allowed for outreach could be more dynamic...." Peer review by Administrator |
| Market Research |
4.76/5 ★ |
"...Overall I think Survey Monkey is a great tool for those doing general surveys, market research, customer research and some evaluation feedback...." Peer review by Eva B., Program Coordinator, Non-Profit Organization Management |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...We also use it conduct and anonymous survey of staff to monitor the staff satisfaction with governance and management...." Peer review by Ric O., CEO, Non-Profit Organization Management |
|
| Measuring CSAT |
4.78/5 ★ |
| measuring net promoter score |
4.78/5 ★ |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...I have realized benefits such as quicker responses and higher engagement than other, more complicated survey sites...." Peer review by User |
|
| engaging and following up |
4.54/5 ★ |
| Market Research |
4.76/5 ★ |
"...Overall I think Survey Monkey is a great tool for those doing general surveys, market research, customer research and some evaluation feedback...." Peer review by Eva B., Program Coordinator, Non-Profit Organization Management |
|
78+ more Business Use Cases
Our AI advisor, Wyz, harnessed 58303 insights from peers and experts to help you assess how these SurveyMonkey use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin |
|
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman |
|
We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Normand Séguin Director of Financial Aid and Awards University of Ottawa |
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin |
|
Megan Nuttelman Program Officer The Summit Foundation |
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman |
|
Deb Goodhind Associate Executive Director UMass Amherst Alumni Association |
We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Golden State WarriorsRead More |
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Case Study BrexRead More |
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Case Study Food Banks CanadaRead More |
Frequently Asked Questions(FAQ)
for SurveyMonkey
What is SurveyMonkey?
What is SurveyMonkey used for?
What are the top features of SurveyMonkey?
Who uses SurveyMonkey?
What are SurveyMonkey alternatives?
Where is SurveyMonkey located?
Popular Business Setting
for SurveyMonkey
Top Industries
- Education
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SurveyMonkey to Improve customer satisfaction and Acquire customers
SurveyMonkey Alternatives
Peer and Expert Opinion on Features
for SurveyMonkey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (28837) |
| Survey themes library | Read Reviews (1455) |
| Personalization | Read Reviews (1098) |
| Dashboard | Read Reviews (369) |
| Gamification | Read Reviews (294) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (28837) |
| Survey themes library | Read Reviews (1455) |
| Personalization | Read Reviews (1098) |
| Dashboard | Read Reviews (369) |
| Gamification | Read Reviews (294) |
IT and Other Capabilities
for SurveyMonkey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3549) |
| Data Export | Read Reviews (1909) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3549) |
| Data Export | Read Reviews (1909) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (161) |
| Email Support | Read Reviews (170) |
| Chat Support | Read Reviews (181) |
| 24/7 Support | Read Reviews (3622) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (161) |
| Email Support | Read Reviews (170) |
| Chat Support | Read Reviews (181) |
| 24/7 Support | Read Reviews (3622) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (48) |
| Analytics | Read Reviews (2120) |
| Custom Reports | Read Reviews (7218) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (48) |
| Analytics | Read Reviews (2120) |
| Custom Reports | Read Reviews (7218) |
Software Failure Risk Guidance
?for SurveyMonkey
Overall Risk Meter
Top Failure Risks for SurveyMonkey
Vendor Profile Details
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
IPO
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