SurveyMonkey Overview
SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. It enables to ask pointed questions, get them to the right respondents and give insight from the data through accurate analysis.
SurveyMonkey helps users reduce data bias by using questions, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize the respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.
SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colours. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well SurveyMonkey solved their Customer Feedback Management needs. Cuspera uses 58303 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SurveyMonkey.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveyMonkey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...When we're looking for feedback or suggestions, we email all of our team and collect the feedback all at once...." Peer review by Brittni W, Client Service Supervisor, Human Resources |
| Measuring CSAT |
4.96/5 ★ |
|
| measuring net promoter score |
4.58/5 ★ |
|
| Engaging Conversational Surveys |
4.54/5 ★ |
"...Survey Monkey is a reliable tool for Recruiting or HR functions for routine or follow-up surveys...." Peer review by Julianne J., HR Specialist, Human Resources |
| engaging and following up |
4.53/5 ★ |
|
| Market Research |
4.76/5 ★ |
"...I have been using surveymonkey for years regarding research & studies, it is a very easy survey to maneuver threw...." Peer review by User in E-Learning, Education |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...When we're looking for feedback or suggestions, we email all of our team and collect the feedback all at once...." Peer review by Brittni W, Client Service Supervisor, Human Resources |
|
| Measuring CSAT |
4.78/5 ★ |
| measuring net promoter score |
4.78/5 ★ |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...Survey Monkey is a reliable tool for Recruiting or HR functions for routine or follow-up surveys...." Peer review by Julianne J., HR Specialist, Human Resources |
|
| engaging and following up |
4.54/5 ★ |
| Market Research |
4.76/5 ★ |
"...I have been using surveymonkey for years regarding research & studies, it is a very easy survey to maneuver threw...." Peer review by User in E-Learning, Education |
|
78+ more Business Use Cases
Our AI advisor, Wyz, harnessed 58303 insights from peers and experts to help you assess how these SurveyMonkey use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton |
|
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman |
|
We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Laurel Carlton Community Foundations of Canada |
SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton |
|
Megan Nuttelman Program Officer The Summit Foundation |
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman |
|
Deb Goodhind Associate Executive Director UMass Amherst Alumni Association |
We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Pepperdine UniversityRead More |
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Case Study ApptioRead More |
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Case Study Food Banks CanadaRead More |
Popular Business Setting
for SurveyMonkey
Top Industries
- Education
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SurveyMonkey to Improve customer satisfaction and Acquire customers
SurveyMonkey Alternatives
Peer and Expert Opinion on Features
for SurveyMonkey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (28837) |
| Survey themes library | Read Reviews (1455) |
| Personalization | Read Reviews (1098) |
| Dashboard | Read Reviews (369) |
| Gamification | Read Reviews (294) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (28837) |
| Survey themes library | Read Reviews (1455) |
| Personalization | Read Reviews (1098) |
| Dashboard | Read Reviews (369) |
| Gamification | Read Reviews (294) |
IT and Other Capabilities
for SurveyMonkey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3549) |
| Data Export | Read Reviews (1909) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3549) |
| Data Export | Read Reviews (1909) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (161) |
| Email Support | Read Reviews (170) |
| Chat Support | Read Reviews (181) |
| 24/7 Support | Read Reviews (3622) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (161) |
| Email Support | Read Reviews (170) |
| Chat Support | Read Reviews (181) |
| 24/7 Support | Read Reviews (3622) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (48) |
| Analytics | Read Reviews (2120) |
| Custom Reports | Read Reviews (7218) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (48) |
| Analytics | Read Reviews (2120) |
| Custom Reports | Read Reviews (7218) |
Software Failure Risk Guidance
?for SurveyMonkey
Overall Risk Meter
Top Failure Risks for SurveyMonkey
Vendor Profile Details
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
IPO
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