About SurveyMonkey
SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. It enables to ask pointed questions, get them to the right respondents and give insight from the data through accurate analysis.
SurveyMonkey helps users reduce data bias by using questions, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize the respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.
SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colours. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.
Cuspera Reviews
Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well SurveyMonkey solves your Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SurveyMonkey.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveyMonkey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...It works equally well on mobiles and tablets and allows us to manage survey operations and analytics...." Peer review by Geron M, Project Manager, Information Technology and Services |
| Measuring CSAT |
4.96/5 ★ |
|
| measuring net promoter score |
4.58/5 ★ |
|
| Engaging Conversational Surveys |
4.54/5 ★ |
"...You can write in, video or select multiple choice giving admins and users versatility when engaging with the platform...." Peer review by Chelsea L., Director of Operations , Retail |
| engaging and following up |
4.53/5 ★ |
|
| Market Research |
4.76/5 ★ |
"...I've used it to make surveys for websites, market research and many more...." Peer review by Verified Reviewer, Non-Profit Organization Management |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...It works equally well on mobiles and tablets and allows us to manage survey operations and analytics...." Peer review by Geron M, Project Manager, Information Technology and Services |
|
| Measuring CSAT |
4.78/5 ★ |
| measuring net promoter score |
4.78/5 ★ |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...You can write in, video or select multiple choice giving admins and users versatility when engaging with the platform...." Peer review by Chelsea L., Director of Operations , Retail |
|
| engaging and following up |
4.54/5 ★ |
| Market Research |
4.76/5 ★ |
"...I've used it to make surveys for websites, market research and many more...." Peer review by Verified Reviewer, Non-Profit Organization Management |
|
84+ more Business Use Cases
Our AI advisor, Wyz, harnessed 58303 insights from peers and experts to help you assess how these SurveyMonkey use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman |
|
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin |
|
We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Megan Nuttelman Program Officer The Summit Foundation |
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman |
|
Normand Séguin Director of Financial Aid and Awards University of Ottawa |
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin |
|
Deb Goodhind Associate Executive Director UMass Amherst Alumni Association |
We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study PitchBookRead More |
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Case Study ApptioRead More |
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Case Study Golden State WarriorsRead More |
Popular Business Setting
for SurveyMonkey
Top Industries
- Education
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SurveyMonkey to Improve customer satisfaction and Acquire customers
SurveyMonkey Alternatives
Peer and Expert Opinion on Features
for SurveyMonkey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (28837) |
| Survey themes library | Read Reviews (1455) |
| Personalization | Read Reviews (1098) |
| Dashboard | Read Reviews (369) |
| Gamification | Read Reviews (294) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (28837) |
| Survey themes library | Read Reviews (1455) |
| Personalization | Read Reviews (1098) |
| Dashboard | Read Reviews (369) |
| Gamification | Read Reviews (294) |
IT and Other Capabilities
for SurveyMonkey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3549) |
| Data Export | Read Reviews (1909) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3549) |
| Data Export | Read Reviews (1909) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (161) |
| Email Support | Read Reviews (170) |
| Chat Support | Read Reviews (181) |
| 24/7 Support | Read Reviews (3622) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (161) |
| Email Support | Read Reviews (170) |
| Chat Support | Read Reviews (181) |
| 24/7 Support | Read Reviews (3622) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (48) |
| Analytics | Read Reviews (2120) |
| Custom Reports | Read Reviews (7218) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (48) |
| Analytics | Read Reviews (2120) |
| Custom Reports | Read Reviews (7218) |
Failure Risk Guidance Security Report
?for SurveyMonkey
Overall Risk Meter
Top Failure Risks for SurveyMonkey
Vendor Profile Details
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
IPO
