SurveyMonkey Overview
This is a summary of the comprehensive capabilities and benefits of SurveyMonkey based on over 58303 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SurveyMonkey, Google Forms, Qualtrics, Alchemer Enterprise Feedback Management Platform, QuestionPro Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SurveyMonkey is right for your needs? Our Cuspera AI engine can evaluate how SurveyMonkey fits your specific business needs, industry, and context. Get your personalized assessment report today.
SurveyMonkey supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Market Research
- Communication Management
- Social Media Management
SurveyMonkey can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Improve Employee Experience, Improve Product Experience, Increase Sales & Revenue, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, SurveyMonkey's capabilities include Embedded Survey Forms, Survey Themes Library, Personalization, etc.
SurveyMonkey was founded in 1999. Education Vertical is its biggest customer base.
Reviews
"With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. " - Normand Séguin
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well SurveyMonkey solved their Customer Feedback Management needs. Cuspera uses 58303 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SurveyMonkey.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveyMonkey.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Collecting Feedback |
4.78/5 ★ |
"...I use the free version of Survey monkey and it is a great tool to get feedback through surveys...." Peer review by PRINCE K., Business Associate, Professional Training & Coaching |
Measuring CSAT |
4.96/5 ★ |
"...SurveyMonkey is great for market research, customer satisfaction surveys, or collecting assessment data...." Peer review by Trish Lofton, Administrative Assistant, Curris Center Administration Office, Murray State University |
measuring net promoter score |
4.58/5 ★ |
"...NPS, employee engagement, partnerships...." Peer review by Alexandra W, Director of Marketing, Computer Software |
Engaging Conversational Surveys |
4.54/5 ★ |
"...I love that SurveyMonkey has sample questions and formats which helps me to create a more engaging/useful survey...." Peer review by Denise T., Education |
engaging and following up |
4.53/5 ★ |
"...And, if we are able to do follow up surveys to events, which is critical to improving future events...." Peer review by Regina P., Non-Profit Organization Management |
Market Research |
4.76/5 ★ |
"...It s seamless and beneficial in helping to collect data from different people inside and outside organizations for market research...." Peer review by Whitney M, Head of Marketing, Real Estate |
PEER EXPERIENCES | |
---|---|
Collecting Feedback |
4.78/5 ★ |
"...I use the free version of Survey monkey and it is a great tool to get feedback through surveys...." Peer review by PRINCE K., Business Associate, Professional Training & Coaching |
|
Measuring CSAT |
4.78/5 ★ |
measuring net promoter score |
4.78/5 ★ |
Engaging Conversational Surveys |
4.54/5 ★ |
"...I love that SurveyMonkey has sample questions and formats which helps me to create a more engaging/useful survey...." Peer review by Denise T., Education |
|
engaging and following up |
4.54/5 ★ |
Market Research |
4.76/5 ★ |
"...It s seamless and beneficial in helping to collect data from different people inside and outside organizations for market research...." Peer review by Whitney M, Head of Marketing, Real Estate |
78+ more Business Use Cases
Our AI advisor, Wyz, harnessed 58303 insights from peers and experts to help you assess how these SurveyMonkey use cases fit your Customer Feedback Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin |
|
SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton |
|
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman |
CUSTOMERS | TESTIMONIALS |
---|---|
Normand Séguin Director of Financial Aid and Awards University of Ottawa |
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin |
Laurel Carlton Community Foundations of Canada |
SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton |
Megan Nuttelman Program Officer The Summit Foundation |
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman |
Frequently Asked Questions(FAQ)
for SurveyMonkey
What is SurveyMonkey?
What is SurveyMonkey used for?
What are the top features of SurveyMonkey?
Who uses SurveyMonkey?
What are SurveyMonkey alternatives?
Where is SurveyMonkey located?
Popular Business Setting
for SurveyMonkey
Top Industries
- Education
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
SurveyMonkey Alternatives
Peer and Expert Opinion on Features
for SurveyMonkey
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (28837) |
Survey themes library | Read Reviews (1455) |
Personalization | Read Reviews (1098) |
Dashboard | Read Reviews (369) |
Gamification | Read Reviews (294) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (28837) |
Survey themes library | Read Reviews (1455) |
Personalization | Read Reviews (1098) |
Dashboard | Read Reviews (369) |
Gamification | Read Reviews (294) |
IT and Other Capabilities
for SurveyMonkey
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (3549) |
Data Export | Read Reviews (1909) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (3549) |
Data Export | Read Reviews (1909) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (161) |
Email Support | Read Reviews (170) |
Chat Support | Read Reviews (181) |
24/7 Support | Read Reviews (3622) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (161) |
Email Support | Read Reviews (170) |
Chat Support | Read Reviews (181) |
24/7 Support | Read Reviews (3622) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (48) |
Analytics | Read Reviews (2120) |
Custom Reports | Read Reviews (7218) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (48) |
Analytics | Read Reviews (2120) |
Custom Reports | Read Reviews (7218) |
Software Failure Risk Guidance
?for SurveyMonkey
Overall Risk Meter
Top Failure Risks for SurveyMonkey
Vendor Profile Details
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
PRIVATE