SurveyMonkey Overview

This is a summary of the comprehensive capabilities and benefits of SurveyMonkey based on over 58303 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

SurveyMonkey, Google Forms, Qualtrics, Alchemer Enterprise Feedback Management Platform, QuestionPro Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if SurveyMonkey is right for your needs? Our Cuspera AI engine can evaluate how SurveyMonkey fits your specific business needs, industry, and context. Get your personalized assessment report today.

SurveyMonkey supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Market Research
  • Communication Management
  • Social Media Management

SurveyMonkey can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Improve Employee Experience, Improve Product Experience, Increase Sales & Revenue, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, SurveyMonkey's capabilities include Embedded Survey Forms, Survey Themes Library, Personalization, etc.

SurveyMonkey was founded in 1999. Education Vertical is its biggest customer base.

Reviews

"With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. " - Normand Séguin

Cuspera Reviews

16 buyers and buying teams have used Cuspera to assess how well SurveyMonkey solved their Customer Feedback Management needs. Cuspera uses 58303 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SurveyMonkey.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve ROI
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Manage Risk
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Visibility
  • Improve Navigation
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveyMonkey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.78/5 ★

Read Reviews (2254)

"...I use the free version of Survey monkey and it is a great tool to get feedback through surveys...."
Measuring CSAT

4.96/5 ★

Read Reviews (310)

"...SurveyMonkey is great for market research, customer satisfaction surveys, or collecting assessment data...."
measuring net promoter score

4.58/5 ★

Read Reviews (85)

"...NPS, employee engagement, partnerships...."
Engaging Conversational Surveys

4.54/5 ★

Read Reviews (643)

"...I love that SurveyMonkey has sample questions and formats which helps me to create a more engaging/useful survey...."
engaging and following up

4.53/5 ★

Read Reviews (556)

"...And, if we are able to do follow up surveys to events, which is critical to improving future events...."
Market Research

4.76/5 ★

Read Reviews (518)

"...It s seamless and beneficial in helping to collect data from different people inside and outside organizations for market research...."
PEER EXPERIENCES
Collecting Feedback

4.78/5 ★

Read Reviews (2254)

"...I use the free version of Survey monkey and it is a great tool to get feedback through surveys...." Peer review by PRINCE K., Business Associate, Professional Training & Coaching
Measuring CSAT

4.78/5 ★

Read Reviews (310)

measuring net promoter score

4.78/5 ★

Read Reviews (85)

Engaging Conversational Surveys

4.54/5 ★

Read Reviews (643)

"...I love that SurveyMonkey has sample questions and formats which helps me to create a more engaging/useful survey...." Peer review by Denise T., Education
engaging and following up

4.54/5 ★

Read Reviews (556)

Market Research

4.76/5 ★

Read Reviews (518)

"...It s seamless and beneficial in helping to collect data from different people inside and outside organizations for market research...." Peer review by Whitney M, Head of Marketing, Real Estate

78+ more Business Use Cases

Our AI advisor, Wyz, harnessed 58303 insights from peers and experts to help you assess how these SurveyMonkey use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Normand Séguin

Director of Financial Aid and Awards

University of Ottawa

With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin

Laurel Carlton

Community Foundations of Canada

SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton

Megan Nuttelman

Program Officer

The Summit Foundation

Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman
CUSTOMERS TESTIMONIALS

Normand Séguin

Director of Financial Aid and Awards

University of Ottawa

With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin

Laurel Carlton

Community Foundations of Canada

SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton

Megan Nuttelman

Program Officer

The Summit Foundation

Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman

Case Studies

COMPANY CASE STUDIES
Case Study Pepperdine University

How Pepperdine University checks the pulse on campus climate using surveys

Read More
Case Study WinMagic

Hear customer voices with feedback in Salesforce

Read More
Case Study Community Intervention Services (CIS)

Learn how CIS pivoted quickly and uncovered a significant increase in Net Promoter Score using SurveyMonkey Enterprise.

Read More

Frequently Asked Questions(FAQ)

for SurveyMonkey

What is SurveyMonkey?

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. It enables to ask pointed questions, get them to the right respondents and give insight from the data through accurate analysis.

What is SurveyMonkey used for?

SurveyMonkey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Market Research .

What are the top features of SurveyMonkey?

Embedded survey forms, Survey themes library and Personalization are some of the top features of SurveyMonkey.

Who uses SurveyMonkey?

SurveyMonkey is used by Education, Marketing And Advertising and Information Technology And Services among other industries.

What are SurveyMonkey alternatives?

Where is SurveyMonkey located?

SurveyMonkey is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.

Popular Business Setting

for SurveyMonkey

Top Industries

  • Education
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SurveyMonkey to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for SurveyMonkey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

3.94/5 ★

Read Reviews (28837)
Survey themes library

3.97/5 ★

Read Reviews (1455)
Personalization

3.67/5 ★

Read Reviews (1098)
Dashboard

4.18/5 ★

Read Reviews (369)
Gamification

4.08/5 ★

Read Reviews (294)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

3.94/5 ★

Read Reviews (28837)
Survey themes library

3.97/5 ★

Read Reviews (1455)
Personalization

3.67/5 ★

Read Reviews (1098)
Dashboard

4.18/5 ★

Read Reviews (369)
Gamification

4.08/5 ★

Read Reviews (294)

IT and Other Capabilities

for SurveyMonkey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.76/5 ★

Read Reviews (3549)
Data Export

3.32/5 ★

Read Reviews (1909)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.76/5 ★

Read Reviews (3549)
Data Export

3.32/5 ★

Read Reviews (1909)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.36/5 ★

Read Reviews (161)
Email Support

4.26/5 ★

Read Reviews (170)
Chat Support

4.17/5 ★

Read Reviews (181)
24/7 Support

3.65/5 ★

Read Reviews (3622)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.36/5 ★

Read Reviews (161)
Email Support

4.26/5 ★

Read Reviews (170)
Chat Support

4.17/5 ★

Read Reviews (181)
24/7 Support

3.65/5 ★

Read Reviews (3622)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.96/5 ★

Read Reviews (48)
Analytics

4.04/5 ★

Read Reviews (2120)
Custom Reports

3.76/5 ★

Read Reviews (7218)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.96/5 ★

Read Reviews (48)
Analytics

4.04/5 ★

Read Reviews (2120)
Custom Reports

3.76/5 ★

Read Reviews (7218)

Software Failure Risk Guidance

?

for SurveyMonkey

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey

Vendor Profile Details

Company Name

Surveymonkey

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Financials

PRIVATE