Product Business Settings

SurveyMonkey is popular in Education, Marketing And Advertising, and Information Technology And Services industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Email Marketing
CRM
Event Management
SMS Marketing

SurveyMonkey Product Overview

SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

How satisfied the customers are with SurveyMonkey use-cases

Reviews

"Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time." - Megan Nuttelman
"With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before." - Normand Séguin

SurveyMonkey Customer Insights, Testimonials and Case Studies

How can SurveyMonkey enhance your Collecting Feedback process?

How efficiently Does SurveyMonkey manage your Engaging Conversational Surveys?

How can SurveyMonkey optimize your Market Research Workflow?

Why is SurveyMonkey the best choice for Communication Management?

How can SurveyMonkey enhance your Social Media Management process?

What is SurveyMonkey?

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. It enables to ask pointed questions, get them to the right respondents and give insight from the data through accurate analysis.

SurveyMonkey helps users reduce data bias by using questions, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize the respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.

SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colours. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.

What is SurveyMonkey used for?

SurveyMonkey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Market Research .

What are the top features of SurveyMonkey?

Embedded survey forms, Survey themes library and Personalization are some of the top features of SurveyMonkey.

Who uses SurveyMonkey?

SurveyMonkey is used by Education, Marketing And Advertising and Information Technology And Services among other industries.

What are SurveyMonkey alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for SurveyMonkey.

Where is SurveyMonkey located?

SurveyMonkey is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.

16 buyers and buying teams have used Cuspera to assess how well SurveyMonkey solved their Customer Feedback Management needs. Cuspera uses 58303 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
SurveyMonkey testimonial

Megan Nuttelman

Program Officer

The Summit Foundation

Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman
SurveyMonkey testimonial

Normand Séguin

Director of Financial Aid and Awards

University of Ottawa

With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin
SurveyMonkey testimonial

Laurel Carlton

Community Foundations of Canada

SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton
CUSTOMERS TESTIMONIALS
SurveyMonkey testimonial

Megan Nuttelman

Program Officer

The Summit Foundation

Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman
SurveyMonkey testimonial

Normand Séguin

Director of Financial Aid and Awards

University of Ottawa

With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin
SurveyMonkey testimonial

Laurel Carlton

Community Foundations of Canada

SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton
 

Avenue Securities Selects GetFeedback

Avenue Securities has selected GetFeedback, a product by Momentive (formerly SurveyMonkey), to enhance its customer experience program. GetFeedback's integration with Salesforce and its easy-to-use f...eatures will help Avenue Securities gather customer insights and improve customer experiences. This move underscores Avenue's commitment to customer-centric operations.

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Barcel Hotel Group Selects Momentive To Power Its Global Customer Experience Program With GetFeedback

Barcel Hotel Group has selected Momentive's GetFeedback to enhance its global customer experience program. This agile CX solution, integrated with Salesforce, provides Barcel with a comprehensive vie...w of customer interactions, allowing the hotel chain to adapt quickly to changing customer expectations. GetFeedback's ease of deployment and integration capabilities make it a preferred choice for organizations seeking rapid CX improvements.

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Luxury Retailer Christofle Selects GetFeedback By Momentive To Bring In-store Excellence Online And Elevate Customer Experience

Christofle, a luxury tableware brand, has selected GetFeedback by Momentive to enhance its online customer experience. This agile CX solution will help Christofle gather real-time feedback from digit...al channels, addressing customer needs and improving satisfaction. GetFeedback's ease of implementation and integration with Salesforce supports Christofle's goal to build long-term customer relationships.

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ClickUp - Software Development

ClickUp wanted to create a big game ad for America's largest football event. They needed a quick and reliable way to test ads. ClickUp used SurveyMonkey to conduct ad testing and find a winning ad co...ncept. This helped them launch a multimillion dollar commercial with confidence.

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Tweezerman - Consumer Goods

SurveyMonkey helped Tweezerman improve its market research. Tweezerman used SurveyMonkey Audience to get real consumer input and track Net Promoter Score. The company quickly validated ideas and meas...ured brand health. This data helped Tweezerman launch better products and grow its global brand. Tweezerman now stays agile in the fast-changing beauty industry.

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Bill Wilson Center - Non Profit Organization Management

SurveyMonkey helps Bill Wilson Center collect feedback from its community programs. The nonprofit supports over 5,000 children, young adults, and families with housing, education, and counseling. Bef...ore SurveyMonkey, feedback data was not high-quality or widely available. With SurveyMonkey and Listen4Good, Bill Wilson Center now gathers actionable feedback to improve services and show impact. Leaders say the tool helps them understand and meet community needs.

Read on →

Creating a survey with SurveyMonkey

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Peers used SurveyMonkey for Collecting feedback and Engaging conversational surveys

SurveyMonkey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (48)
Analytics

4.04/5

Read Reviews (2120)
Custom Reports

3.76/5

Read Reviews (7218)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (48)
Analytics

4.04/5

Read Reviews (2120)
Custom Reports

3.76/5

Read Reviews (7218)

Software Failure Risk Guidance

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for SurveyMonkey

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey

SurveyMonkey Inc News

Product
 

Statistical Significance Calculator for A/B Testing - SurveyMonkey

SurveyMonkey introduces a statistical significance calculator for A/B testing. This tool helps users determine if differences in conversion rates between variants are statistically significant, ensuring informed decision-making. The calculator supports both one-sided and two-sided tests, offering insights into hypothesis testing, p-values, and confidence levels.

Awards
 

SurveyMonkey - We are ringing in the New Year with exciting news ...

SurveyMonkey was recognized as a leader in the G2 Winter 2026 Reports, regaining the top spot in the Enterprise Grid Report for Online Form Builders and achieving the number one position globally for "Most Implementable" for SMBs. The company secured seven #1 rankings and placed in the top three of 77 reports.

Partnership
 

SurveyMonkey partners with Alex Albon for the 2025 Formula 1 season

SurveyMonkey has partnered with Formula 1 driver Alex Albon for the 2025 season. This collaboration aims to enhance fan engagement and team collaboration using SurveyMonkey's platform. The partnership will include branding on Albon's helmet and digital activations, showcasing how data-driven insights can improve performance in motorsport.

Product
 

SurveyMonkey launches new AI Analysis Suite and design tools

SurveyMonkey has introduced its AI Analysis Suite and enhanced design tools, aimed at simplifying data interpretation and survey creation. The suite includes features like Analyze with AI for conversational data insights and Thematic Analysis for categorizing responses. These tools are available to Advantage-tier users, enhancing the platform's capabilities in transforming survey data into actionable insights.

SurveyMonkey Inc Profile

Company Name

SurveyMonkey Inc

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Financials

PRIVATE