SurveyMonkey Overview
SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. It enables to ask pointed questions, get them to the right respondents and give insight from the data through accurate analysis.
SurveyMonkey helps users reduce data bias by using questions, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize the respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.
SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colours. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well SurveyMonkey solved their Customer Feedback Management needs. Cuspera uses 58303 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SurveyMonkey.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveyMonkey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...It makes it easy to develop and design professional-quality surveys you can use to obtain valuable customer feedback...." Peer review by Adam D., Digital Marketing Coordinator, Medical Devices |
| Measuring CSAT |
4.96/5 ★ |
"...SurveyMonkey was used most often as a way to measure employee satisfaction and engagement...." Peer review by Francisco Prieto, Sr. Market Analyst - Business Intelligence & Digital Analytics, Travelocity |
| measuring net promoter score |
4.58/5 ★ |
"...Customer experience and NPS solution that enables companies to gather customer feedback and helps companies turn it into actionable insights...." SurveyMonkey IPO | S-1 Breakdown |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...We have used surveys again to follow up on the results and measure the improvements made...." Peer review by Shelby B |
| engaging and following up |
4.53/5 ★ |
"...Survey Monkey is a reliable tool for Recruiting or HR functions for routine or follow-up surveys...." Peer review by Julianne J., HR Specialist, Human Resources |
| Market Research |
4.76/5 ★ |
"...Overall, Survey Monkey is a great tool for a variety of needs including market research and for general surveys...." Peer review by Tyler P., VP of Marketing, Real Estate |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...It makes it easy to develop and design professional-quality surveys you can use to obtain valuable customer feedback...." Peer review by Adam D., Digital Marketing Coordinator, Medical Devices |
|
| Measuring CSAT |
4.78/5 ★ |
| measuring net promoter score |
4.78/5 ★ |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...We have used surveys again to follow up on the results and measure the improvements made...." Peer review by Shelby B |
|
| engaging and following up |
4.54/5 ★ |
| Market Research |
4.76/5 ★ |
"...Overall, Survey Monkey is a great tool for a variety of needs including market research and for general surveys...." Peer review by Tyler P., VP of Marketing, Real Estate |
|
78+ more Business Use Cases
Our AI advisor, Wyz, harnessed 58303 insights from peers and experts to help you assess how these SurveyMonkey use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman |
|
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin |
|
We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Megan Nuttelman Program Officer The Summit Foundation |
Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman |
|
Normand Séguin Director of Financial Aid and Awards University of Ottawa |
With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin |
|
Deb Goodhind Associate Executive Director UMass Amherst Alumni Association |
We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind |
Popular Business Setting
for SurveyMonkey
Top Industries
- Education
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SurveyMonkey to Improve customer satisfaction and Acquire customers
SurveyMonkey Alternatives
Peer and Expert Opinion on Features
for SurveyMonkey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (28837) |
| Survey themes library | Read Reviews (1455) |
| Personalization | Read Reviews (1098) |
| Dashboard | Read Reviews (369) |
| Gamification | Read Reviews (294) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (28837) |
| Survey themes library | Read Reviews (1455) |
| Personalization | Read Reviews (1098) |
| Dashboard | Read Reviews (369) |
| Gamification | Read Reviews (294) |
IT and Other Capabilities
for SurveyMonkey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3549) |
| Data Export | Read Reviews (1909) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3549) |
| Data Export | Read Reviews (1909) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (161) |
| Email Support | Read Reviews (170) |
| Chat Support | Read Reviews (181) |
| 24/7 Support | Read Reviews (3622) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (161) |
| Email Support | Read Reviews (170) |
| Chat Support | Read Reviews (181) |
| 24/7 Support | Read Reviews (3622) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (48) |
| Analytics | Read Reviews (2120) |
| Custom Reports | Read Reviews (7218) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (48) |
| Analytics | Read Reviews (2120) |
| Custom Reports | Read Reviews (7218) |
Software Failure Risk Guidance
?for SurveyMonkey
Overall Risk Meter
Top Failure Risks for SurveyMonkey
Vendor Profile Details
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
IPO
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