SurveyMonkey Overview

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. It enables to ask pointed questions, get them to the right respondents and give insight from the data through accurate analysis.

SurveyMonkey helps users reduce data bias by using questions, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize the respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.

SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colours. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.

Cuspera Reviews

16 buyers and buying teams have used Cuspera to assess how well SurveyMonkey solved their Customer Feedback Management needs. Cuspera uses 58303 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SurveyMonkey.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve ROI
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Manage Risk
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Visibility
  • Improve Navigation
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveyMonkey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.78/5

Read Reviews (2254)

"...When we're looking for feedback or suggestions, we email all of our team and collect the feedback all at once...." Peer review by Brittni W, Client Service Supervisor, Human Resources
Measuring CSAT

4.96/5

Read Reviews (310)

measuring net promoter score

4.58/5

Read Reviews (85)

Engaging Conversational Surveys

4.54/5

Read Reviews (643)

"...Survey Monkey is a reliable tool for Recruiting or HR functions for routine or follow-up surveys...." Peer review by Julianne J., HR Specialist, Human Resources
engaging and following up

4.53/5

Read Reviews (556)

Market Research

4.76/5

Read Reviews (518)

"...I have been using surveymonkey for years regarding research & studies, it is a very easy survey to maneuver threw...." Peer review by User in E-Learning, Education
PEER EXPERIENCES
Collecting Feedback

4.78/5

Read Reviews (2254)

"...When we're looking for feedback or suggestions, we email all of our team and collect the feedback all at once...." Peer review by Brittni W, Client Service Supervisor, Human Resources
Measuring CSAT

4.78/5

Read Reviews (310)

measuring net promoter score

4.78/5

Read Reviews (85)

Engaging Conversational Surveys

4.54/5

Read Reviews (643)

"...Survey Monkey is a reliable tool for Recruiting or HR functions for routine or follow-up surveys...." Peer review by Julianne J., HR Specialist, Human Resources
engaging and following up

4.54/5

Read Reviews (556)

Market Research

4.76/5

Read Reviews (518)

"...I have been using surveymonkey for years regarding research & studies, it is a very easy survey to maneuver threw...." Peer review by User in E-Learning, Education

78+ more Business Use Cases

Our AI advisor, Wyz, harnessed 58303 insights from peers and experts to help you assess how these SurveyMonkey use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Laurel Carlton

Community Foundations of Canada

SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton

Megan Nuttelman

Program Officer

The Summit Foundation

Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman

Deb Goodhind

Associate Executive Director

UMass Amherst Alumni Association

We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind
CUSTOMERS TESTIMONIALS

Laurel Carlton

Community Foundations of Canada

SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton

Megan Nuttelman

Program Officer

The Summit Foundation

Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman

Deb Goodhind

Associate Executive Director

UMass Amherst Alumni Association

We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind

Case Studies

COMPANY CASE STUDIES
Case Study Pepperdine University

How Pepperdine University checks the pulse on campus climate using surveys

Read More
Case Study Apptio

Apptio meets customers where they are and crystallizes its value proposition

Read More
Case Study Food Banks Canada

How Foodbanks Canada increases national food bank capacity with grants

Read More

Popular Business Setting

for SurveyMonkey

Top Industries

  • Education
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SurveyMonkey to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for SurveyMonkey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

3.94/5

Read Reviews (28837)
Survey themes library

3.97/5

Read Reviews (1455)
Personalization

3.67/5

Read Reviews (1098)
Dashboard

4.18/5

Read Reviews (369)
Gamification

4.08/5

Read Reviews (294)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

3.94/5

Read Reviews (28837)
Survey themes library

3.97/5

Read Reviews (1455)
Personalization

3.67/5

Read Reviews (1098)
Dashboard

4.18/5

Read Reviews (369)
Gamification

4.08/5

Read Reviews (294)

IT and Other Capabilities

for SurveyMonkey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.76/5

Read Reviews (3549)
Data Export

3.32/5

Read Reviews (1909)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.76/5

Read Reviews (3549)
Data Export

3.32/5

Read Reviews (1909)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.36/5

Read Reviews (161)
Email Support

4.26/5

Read Reviews (170)
Chat Support

4.17/5

Read Reviews (181)
24/7 Support

3.65/5

Read Reviews (3622)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.36/5

Read Reviews (161)
Email Support

4.26/5

Read Reviews (170)
Chat Support

4.17/5

Read Reviews (181)
24/7 Support

3.65/5

Read Reviews (3622)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (48)
Analytics

4.04/5

Read Reviews (2120)
Custom Reports

3.76/5

Read Reviews (7218)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (48)
Analytics

4.04/5

Read Reviews (2120)
Custom Reports

3.76/5

Read Reviews (7218)

Software Failure Risk Guidance

?

for SurveyMonkey

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey

Vendor Profile Details

Company Name

Surveymonkey

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Financials

IPO