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SurveyMonkey: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: SurveyMonkey
Brand: SurveyMonkey
Rating: 4.51 (58303 reviews)

4.51 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(58303)

Online Survey Software to create and send surveys

AI Powered

App Partner

SurveyMonkey Overview

SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Market Research, as the business use cases that they have been most satisfied with while using SurveyMonkey.

Other use cases:

Communication Management
Social Media Management
Content Management
Market Survey
Collaboration
Training & Onboarding
Helpdesk Management

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using SurveyMonkey.

Other priorities:

Improve Employee Experience
Improve Product Experience
Increase Sales & Revenue
Establish Thought Leadership
Enter New Markets Internationally Or Locally
Scale Best Practices
Grow Market Share
Improve ROI
Improve Efficiency
Build Brand Awareness
Improve Brand Engagement
Improve Digital And Social Presence
Manage Risk
Improve Stakeholder Relations
Improve Consistency
Improve Visibility
Improve Navigation
Increase Customer Life Time Value

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SurveyMonkey Use-Cases and Business Priorities: Customer Satisfaction Data

SurveyMonkey works with different mediums / channels such as E-Mail.

SurveyMonkey's features include Embedded Survey Forms, Survey Themes Library, Personalization, etc. and SurveyMonkey support capabilities include Phone Support, Email Support, Chat Support, etc. also SurveyMonkey analytics capabilities include Analytics, and Custom Reports.

Reviews

"We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs." - Deb Goodhind

SurveyMonkey, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SurveyMonkey

Top Industries

Education
Marketing and Advertising
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

SurveyMonkey is popular in Education, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on SurveyMonkey Use Cases

Why is SurveyMonkey the best choice for Collecting Feedback?

SurveyMonkey offers a comprehensive suite of tools for collecting feedback from diverse audiences, including employees, customers, and market segments. The platform provides pre-formatted surveys and customizable options to create surveys for various purposes, including customer satisfaction, product feedback, and employee engagement. SurveyMonkey's capabilities are limited by the lack of in-depth data analysis features for self-service options.

"...This tool provides various survey templates like market research template and website feedback templates which are quite helpful for survey and feedback purpose...." Peer review

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What solutions does SurveyMonkey provide for Engaging Conversational Surveys?

SurveyMonkey Engaging Conversational Surveys provide a platform for creating visually appealing and easy-to-complete surveys, which can enhance engagement and participation. This platform allows for personalized follow-up communications and facilitates tracking of survey responses. SurveyMonkey Engaging Conversational Surveys are limited by the available question formats and follow-up question options.

"...You can write in, video or select multiple choice giving admins and users versatility when engaging with the platform...." Peer review by Chelsea L., Director of Operations , Retail

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What benefits does SurveyMonkey offer for Market Research?

SurveyMonkey is a popular tool for creating and conducting online surveys for various purposes, including market research, customer satisfaction, and employee feedback. It provides a wide range of features to gather insights, track responses, and analyze data. However, some advanced market research features may require additional costs.

"...It s seamless and beneficial in helping to collect data from different people inside and outside organizations for market research...." Peer review by Whitney M, Head of Marketing, Real Estate

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What makes SurveyMonkey ideal for Communication Management?

SurveyMonkey facilitates communication management by enabling users to distribute surveys through email and generate links for sharing. The platform offers a user-friendly interface for creating and editing surveys, and provides email notifications for new responses. SurveyMonkey's functionality may be impacted by network speed, and users may experience some difficulty with initial setup.

"...I didn't have to read any reviews or guides in order to publish surveys...." Peer review by User in Accounting, Accounting

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78+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well SurveyMonkey solved their Customer Feedback Management needs. Cuspera uses 58303 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Deb Goodhind Associate Executive Director UMass Amherst Alumni Association	We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind
Megan Nuttelman Program Officer The Summit Foundation	Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman
Laurel Carlton Community Foundations of Canada	SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton

CUSTOMERS	TESTIMONIALS
Deb Goodhind Associate Executive Director UMass Amherst Alumni Association	We've improved our application and nomination experience, reduced administrative workloads, and created a faster, more efficient review process for all of our programs. Testimonial By Deb Goodhind
Megan Nuttelman Program Officer The Summit Foundation	Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman
Laurel Carlton Community Foundations of Canada	SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
B2B music company	NA	Case Study B2B music company How a B2B music company finds unmet needs using feedback Read More
Kajabi	NA	Case Study Kajabi Achieved A 300% Increase In Survey Responses And Gained Deeper Insights Into Customer Needs Through Surveymonkey'S Customizable And User-Friendly Survey Solutions. Read More
Apptio	NA	Case Study Apptio Apptio meets customers where they are and crystallizes its value proposition Read More

Video

Creating a survey with SurveyMonkey

Frequently Asked Questions(FAQ)

for SurveyMonkey

What is SurveyMonkey?

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. It enables to ask pointed questions, get them to the right respondents and give insight from the data through accurate analysis.

SurveyMonkey helps users reduce data bias by using questions, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize the respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.

SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colours. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.

What is SurveyMonkey used for?

SurveyMonkey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Market Research .