SurveyMonkey Overview

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. It enables to ask pointed questions, get them to the right respondents and give insight from the data through accurate analysis.

SurveyMonkey helps users reduce data bias by using questions, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize the respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.

SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colours. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.

Cuspera Reviews

16 buyers and buying teams have used Cuspera to assess how well SurveyMonkey solved their Customer Feedback Management needs. Cuspera uses 58303 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using SurveyMonkey.

Other priorities:

  • Improve Employee Experience
  • Improve Product Experience
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve ROI
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Manage Risk
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Visibility
  • Improve Navigation
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using SurveyMonkey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.78/5

Read Reviews (2254)

"...The pre-formatted surveys adn customer satisfaction surveys are a great time saver, no need to re-invent the wheel...." Peer review by Chris P, EDI Consultant, Information Technology and Services
Measuring CSAT

4.96/5

Read Reviews (310)

measuring net promoter score

4.58/5

Read Reviews (85)

Engaging Conversational Surveys

4.54/5

Read Reviews (643)

"...I have realized benefits such as quicker responses and higher engagement than other, more complicated survey sites...." Peer review by User
engaging and following up

4.53/5

Read Reviews (556)

Market Research

4.76/5

Read Reviews (518)

"...In particular, one of our market research surveys resulted in the development of one of our most popular products...." Peer review by David G.
PEER EXPERIENCES
Collecting Feedback

4.78/5

Read Reviews (2254)

"...The pre-formatted surveys adn customer satisfaction surveys are a great time saver, no need to re-invent the wheel...." Peer review by Chris P, EDI Consultant, Information Technology and Services
Measuring CSAT

4.78/5

Read Reviews (310)

measuring net promoter score

4.78/5

Read Reviews (85)

Engaging Conversational Surveys

4.54/5

Read Reviews (643)

"...I have realized benefits such as quicker responses and higher engagement than other, more complicated survey sites...." Peer review by User
engaging and following up

4.54/5

Read Reviews (556)

Market Research

4.76/5

Read Reviews (518)

"...In particular, one of our market research surveys resulted in the development of one of our most popular products...." Peer review by David G.

78+ more Business Use Cases

Our AI advisor, Wyz, harnessed 58303 insights from peers and experts to help you assess how these SurveyMonkey use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Megan Nuttelman

Program Officer

The Summit Foundation

Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman

Normand Séguin

Director of Financial Aid and Awards

University of Ottawa

With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin

Laurel Carlton

Community Foundations of Canada

SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton
CUSTOMERS TESTIMONIALS

Megan Nuttelman

Program Officer

The Summit Foundation

Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. Testimonial By Megan Nuttelman

Normand Séguin

Director of Financial Aid and Awards

University of Ottawa

With SurveyMonkey Apply in place, applications have skyrocketed. The volume of completed scholarship applications increased by 220%, and we were able to utilize more funds than ever before. Testimonial By Normand Séguin

Laurel Carlton

Community Foundations of Canada

SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. Testimonial By Laurel Carlton

Case Studies

COMPANY CASE STUDIES
Case Study Apartment List

Learn how Apartment List expanded their research strategy and is diving into what their constituents need most with SurveyMonkey Audience.

Read More
Case Study Golden State Warriors

Golden State Warriors use feedback to build a state-of-the-art fan experience

Read More
Case Study Madison

How Madison Area Technical College evolved to support instructors and students in the COVID-19 era using SurveyMonkey

Read More

Popular Business Setting

for SurveyMonkey

Top Industries

  • Education
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SurveyMonkey to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for SurveyMonkey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

3.94/5

Read Reviews (28837)
Survey themes library

3.97/5

Read Reviews (1455)
Personalization

3.67/5

Read Reviews (1098)
Dashboard

4.18/5

Read Reviews (369)
Gamification

4.08/5

Read Reviews (294)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

3.94/5

Read Reviews (28837)
Survey themes library

3.97/5

Read Reviews (1455)
Personalization

3.67/5

Read Reviews (1098)
Dashboard

4.18/5

Read Reviews (369)
Gamification

4.08/5

Read Reviews (294)

IT and Other Capabilities

for SurveyMonkey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.76/5

Read Reviews (3549)
Data Export

3.32/5

Read Reviews (1909)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.76/5

Read Reviews (3549)
Data Export

3.32/5

Read Reviews (1909)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.36/5

Read Reviews (161)
Email Support

4.26/5

Read Reviews (170)
Chat Support

4.17/5

Read Reviews (181)
24/7 Support

3.65/5

Read Reviews (3622)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.36/5

Read Reviews (161)
Email Support

4.26/5

Read Reviews (170)
Chat Support

4.17/5

Read Reviews (181)
24/7 Support

3.65/5

Read Reviews (3622)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (48)
Analytics

4.04/5

Read Reviews (2120)
Custom Reports

3.76/5

Read Reviews (7218)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (48)
Analytics

4.04/5

Read Reviews (2120)
Custom Reports

3.76/5

Read Reviews (7218)

Software Failure Risk Guidance

?

for SurveyMonkey

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey

Vendor Profile Details

Company Name

Surveymonkey

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Financials

IPO