About Freshsales
Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.
The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.
Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.
Evaluating Freshsales for your CRM need?
Our AI advisor, Wyz, harnessed 10555 insights from peers and experts who used Freshsales to help you determine how well it fits your CRM needs.
Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Freshsales solves your CRM needs.
Customer Testimonials
Lauren Nunnally
Director of Support
Swinerton Builders
Lauren Nunnally
Director of Support
Swinerton Builders
Niv Liran
Chief Product Officer
AUTO1 Group
Niv Liran
Chief Product Officer
AUTO1 Group
Robert Czik
Managing Director
Finders International
Robert Czik
Managing Director
Finders International
Peer and Expert Opinions
for
Freshsales
Goals
Increase sales & revenue and Acquire customers are the most popular goals peers achieved using Freshsales .
Channels
It is the best suited for e-mail, phone calls, chat, channels.
Processes
Peers recommend communication management, engagement management, workflow management, as the business processes that they have been most satisfied while using Freshsales .
Read Peer and Expert Experience for Business Use Cases
Communication management With E mail and Phone calls
Tracking & monitoring communications With E mail and Phone calls
Sending & publishing communications With E mail and Phone calls
Engagement management With E mail
Engaging and following up With E mail
Engaging with scheduling & cadence With E mail and Phone calls
Workflow management With E mail and Phone calls
Contact list management With E mail and Phone calls
Contacts history With E mail
Tracking contacts With E mail and Phone calls
Creating contact list With E mail
Lead management With E mail
Sales call management With Phone calls and E mail
Call recording With Phone calls and E mail
Lead tracking With E mail
Helpdesk management With Phone calls and E mail and Chat
Generation of new leads
Customer case management With Phone calls and E mail
Lead qualification With E mail and Phone calls
Lead qualification: demographic With E mail and Phone calls and Social media
Lead qualification: behavioural With E mail and Phone calls
Lead qualification: technographic With E mail and Phone calls
Lead qualification: firmographic With E mail and Phone calls
Lead engagement With E mail and Phone calls
Conversion management
Pipeline management With E mail
Lead analytics With Phone calls and E mail
Training & onboarding With Phone calls
Deal management
Sales document management With E mail and Phone calls
Proposal & quote management With E mail and Phone calls
Contract management With Offline and On premises
Campaign management With E mail
Campaign monitoring With E mail
Campaign analytics With E mail
Promotion management With E mail
Discount management With E mail
Forecasting
Collaboration
Social media management With E mail and Phone calls
Social media analytics With E mail and Phone calls
Capturing leads With Website and E mail and Mobile
Relationship management
Account management With E mail
Lead nurturing With E mail
Customer feedback management
Measuring customer satisfaction
Performance management With E mail and Phone calls
Follower management With E mail and Phone calls
Funnel analysis With E mail and Chat and Skype and Phone calls
Lead scoring With E mail and Phone calls
Products & pricelist management
Advertisement With E mail and Phone calls
Business development
Telemarketing With Phone calls
Knowledge management
Segmentation and targeting With E mail and Website
Product marketing With E mail and User generated content and Blogs
Offer management With Phone calls and E mail
Upselling
Lead routing
Opportunity management With E mail
Competitive intelligence
Drip marketing With E mail
Touchpoint management
Sales review & feedback With E mail
Calendar management With Phone calls and E mail
Channel management
Direct marketing
Content management With User generated content and Blogs
Event management With Phone calls
Referral management With Phone calls
Revenue cycle management
Rating and review management With E mail
Coaching
Database marketing
Popular Business Setting
for
Freshsales
Top Industries
- Information Technology and Services
- Computer Software
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Freshsales Alternatives
Peer and Expert Opinion on Features
for
Freshsales
- Low
- Medium
- High
Recording
Dashboard
Personalization
Templates
Alerts: popups & Notifications
IT and Other Capabilities
for
Freshsales
- Low
- Medium
- High
data
Data Export
Data Import
Support
Phone Support
Email Support
Chat Support
24/7 Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for Freshsales
Vendor Profile Details
