Freshsales: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Freshsales
Brand: Freshsales
Rating: 4.69 (8366 reviews)

4.69 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(8366)

AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure

AI Powered

Freshsales Overview

Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Use Cases

Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.

Other use cases:

Lead Management
Contact List Management
Lead Tracking
Helpdesk Management
Generation Of New Leads
Call Recording
Lead Engagement

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.

Other priorities:

Acquire Customers
Improve Efficiency
Improve Internal Communications
Improve ROI
Improve Visibility
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Stakeholder Relations
Grow Market Share
Launch New Products
Shorten Ramp Up Time

See all business priorities See less business priorities

Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data

Freshsales works with different mediums / channels such as E-Mail, and Phone Calls,

Freshsales's features include Recording, Personalization, Dashboard, etc.

Reviews

"Overall, with Freshsales, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance." - Phil Shelton

Freshsales, Pipeline CRM, Agile CRM, Pipedrive, Zendesk Sell, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Freshsales

Top Industries

Computer Software
Marketing and Advertising
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Freshsales Use Cases

What solutions does Freshsales provide for Engagement Management?

Freshsales helps businesses track customer engagement and follow-up activities. The platform allows users to schedule emails, monitor website activity, and manage customer interactions. However, Freshsales’ segmentation tool is limited, which makes it difficult to effectively distribute content to specific customer groups.

"...This allows users to create systems of follow up with multiple points of contact to the client...." Peer review by Dominic C., Insurance Agent, Insurance

What solutions does Freshsales provide for Communication Management?

Freshsales provides a comprehensive communication management system, allowing users to send and track emails, make phone calls, and manage interactions all in one platform. Users can track email opens, clicks, and replies, send personalized bulk emails, and generate reports on communication activities. While Freshsales offers robust communication capabilities, it lacks dynamic filtering for reports, which could improve data analysis.

"...When we need to send an email to a large audience then this is the tool for it...." Peer review by Hari P, Executive - Content & Publisher Support, Information Technology and Services

What makes Freshsales ideal for Workflow Management?

Freshsales helps manage sales workflows automatically. The software makes it easy to create and use workflows. While Freshsales helps businesses automate many tasks, some advanced features may require third-party tools.

"...I wont say that Freshsales directly helped me solve a certain problem but it made our sales workflow so much easier...." Peer review by Siddharth R.

What solutions does Freshsales provide for Lead Management?

Freshsales provides a simple yet powerful way to manage leads and deals. It helps organize and track leads, schedule correspondence, and manage the sales process. It offers limited capabilities for managing renewals and upsells.

"...All the features are very good and have helped my team to manage the leads efficiently...." Peer review by Aakash P

What Are the key features of Freshsales for Contact List Management?

Freshsales helps manage customer contacts and leads by tracking their information and communication history. It allows users to send bulk emails, personalize messages, and score leads to prioritize outreach. Freshsales lacks clear differentiation between customer account managers and contact managers, which can cause confusion.

"...Freshsales is very handy for tracking leads, customer contacts, and account information on the overall...." Peer review by Cristina Tulumb, Customer Success Manager, miaa Guard

81+ more Business Use Cases

40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Phil Shelton Chief Executive Officer Shelton Development Services	Overall, with Freshsales, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance. Testimonial By Phil Shelton
Simon Lindsay Managing Director Progressive Direct Insurance	Combining Freshsales with the company’s customer retention team at Manila has helped Progressive Direct retain over 15% of at-risk customers it identifies. Testimonial By Simon Lindsay
Brian Engles CEO Facilitron	Freshsales helps us prioritize and focus on our opportunities. We’re able to customize our pipeline, from deal stages to filters, unique to our business process. Other CRMs did not allow us to do this as intuitively and flexibly as Freshsales does. Testimonial By Brian Engles

CUSTOMERS	TESTIMONIALS
Phil Shelton Chief Executive Officer Shelton Development Services	Overall, with Freshsales, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance. Testimonial By Phil Shelton
Simon Lindsay Managing Director Progressive Direct Insurance	Combining Freshsales with the company’s customer retention team at Manila has helped Progressive Direct retain over 15% of at-risk customers it identifies. Testimonial By Simon Lindsay
Brian Engles CEO Facilitron	Freshsales helps us prioritize and focus on our opportunities. We’re able to customize our pipeline, from deal stages to filters, unique to our business process. Other CRMs did not allow us to do this as intuitively and flexibly as Freshsales does. Testimonial By Brian Engles

Case Studies

COMPANY	CASE STUDIES
Explara	Case Study Explara How Freshsales helps Explara close more high-value deals in the global event management space Read More
Impact	Case Study Impact Impact reduced its CRM spends by 80% with Freshsales Read More
Cadence Health	Case Study Cadence Health How Cadence Health saw a 50% increase in employee productivity with Freshsales Read More

Frequently Asked Questions(FAQ)

for Freshsales

What is Freshsales?

Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.

The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.

Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.

What is Freshsales used for?

Freshsales is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Communication Management and Workflow Management .

What are the top features of Freshsales?

Recording, Personalization and Dashboard are some of the top features of Freshsales.

Who uses Freshsales?

Freshsales is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Freshsales alternatives?

Pipeline CRM, Agile CRM, Pipedrive and Zendesk Sell are popular alternatives for Freshsales.

Where is Freshsales located?

Freshsales is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.

Peers used Freshsales for engagement management and communication management

Freshsales Competitors

More Freshsales Alternatives...

Freshsales Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.70/5 ★ Read Reviews (57)
Analytics	4.53/5 ★ Read Reviews (208)
Custom Reports	3.91/5 ★ Read Reviews (914)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.70/5 ★ Read Reviews (57)
Analytics	4.53/5 ★ Read Reviews (208)
Custom Reports	3.91/5 ★ Read Reviews (914)

Software Failure Risk Guidance

for Freshsales

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshsales

Freshworks Profile

Company Name

Freshworks

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

SERIES H

Freshsales: Use-Cases, Insights and Reviews | 2024 Cuspera

AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure

Failure Risk for Freshsales ?

Freshsales Overview

Use Cases

Business Priorities

Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Freshsales Use Cases

What solutions does Freshsales provide for Engagement Management?

What solutions does Freshsales provide for Communication Management?

What makes Freshsales ideal for Workflow Management?

What solutions does Freshsales provide for Lead Management?

What Are the key features of Freshsales for Contact List Management?

81+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Explara

Case Study Impact

Case Study Cadence Health

Frequently Asked Questions(FAQ)

What is Freshsales?

What is Freshsales used for?

What are the top features of Freshsales?

Who uses Freshsales?

What are Freshsales alternatives?

Where is Freshsales located?

Peers used Freshsales for engagement management and communication management

Freshsales Competitors

Freshsales Features

Software Failure Risk Guidance

Freshworks Profile

Get a personalised risk report for Freshsales

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