Freshsales Overview
Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
Use Cases
Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.
Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data
Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.
Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.
Reviews
"Freshsales helps us manage all our sales activities with just one tool. The inbuilt Sales Sequences feature is very easy to use and offers smart features. We have been able to easily automate and scale our email campaigns and improve our sales conve...rsions." - Pascal Moulin
Peer review evidence (same sources as the product rating summary)
"...We can also convert a valuable chat prospect into a freshsales lead assign a conversion follow up action...." Case Study Progressive Direct
"...The Task Reminders and Email tracking are some of my favorite features...." Peer review by Scott G., Marketing and Advertising
"...I like being able to customize almost all aspects of the dashboards and work flow...." Peer review by JEFFREY W., Vice President, Construction
Freshsales, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Freshsales Customer wins, Customer success stories, Case studies
How does Freshsales address your Engagement Management Challenges?
How can Freshsales optimize your Communication Management Workflow?
How can Freshsales enhance your Workflow Management process?
How does Freshsales facilitate Lead Management?
How can Freshsales enhance your Contact List Management process?
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Freshsales helps us manage all our sales activities with just one tool. The inbuilt Sales Sequences feature is very easy to use and offers smart features. We have been able to easily automate and scale our email campaigns and improve our sales conversions. Testimonial By Pascal Moulin |
|
We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it. Testimonial By Jeff Harris |
|
Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstandi...ng products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Pascal Moulin CEO Pesaris |
Freshsales helps us manage all our sales activities with just one tool. The inbuilt Sales Sequences feature is very easy to use and offers smart features. We have been able to easily automate and scale our email campaigns and improve our sales conversions. Testimonial By Pascal Moulin |
|
Jeff Harris Vice President - Business Development TRIBUS |
We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it. Testimonial By Jeff Harris |
|
Niv Liran Chief Product Officer AUTO1 Group |
Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstandi...ng products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution. |
Frequently Asked Questions(FAQ)
for Freshsales
What is Freshsales?
Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.
The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.
Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Peers used Freshsales for engagement management and communication management
Freshsales Competitors
Freshsales Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
Freshsales Integrations
Freshsales integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshsales
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Freshworks Inc News
Freshworks' new research reveals that mid-market companies lose 25% of their AI budget due to complexity, equating to $16.29 billion annually in the US. The report highlights challenges such as increased workload, integration issues, and the need for AI that delivers quick ROI. Freshworks emphasizes the importance of AI solutions that integrate seamlessly with existing systems to overcome these hurdles.
Freshworks conference: AI employee experience push gains steam as Freshservice accelerates
Freshworks is emphasizing AI-driven employee experiences at its conference, highlighting advancements in its Freshservice platform. The company is focusing on accelerating the adoption of AI technologies to enhance service management and improve user engagement.
Freshworks announces expanded IT service management capabilities
Freshworks has expanded its IT service management capabilities with the introduction of the no-code Freddy AI Agent Studio and the Model Context Protocol (MCP) Gateway. These enhancements allow organizations to create custom AI agents and integrate external context from third-party tools, enabling faster and more efficient service operations.
Freshworks Unveils AI Agent Studio in Freshservice to Unlock Service Transformation that Drives Compounding Business Growth
Freshworks has launched the AI Agent Studio within its Freshservice platform, aiming to revolutionize service operations. This new feature allows organizations to deploy custom AI agents quickly, enhancing service delivery and employee experience. The AI Agent Studio integrates with tools like Microsoft Teams and Workday, offering seamless, secure workflows. Freshworks emphasizes the agility and integration capabilities of its platform to address service challenges effectively.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
