Freshsales Overview

This is a summary of the comprehensive capabilities and benefits of Freshsales based on over 8366 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Freshsales, Pipeline CRM, Agile CRM, Pipedrive, Zendesk Sell, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Freshsales is right for your needs? Our Cuspera AI engine can evaluate how Freshsales fits your specific business needs, industry, and context. Get your personalized assessment report today.

Freshsales supports business activities such as:

  • Engagement Management
  • Communication Management
  • Workflow Management
  • Lead Management
  • Contact List Management

Freshsales can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Improve Internal Communications, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, Freshsales's capabilities include Recording, Personalization, Dashboard, etc.

Freshsales was founded in 2010. Computer Software Vertical is its biggest customer base.

Reviews

"I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped... on a call with me to figure out a solution. " - Dylan T Eagle

Cuspera Reviews

40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Freshsales.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Improve Internal Communications
  • Improve ROI
  • Improve Visibility
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Grow Market Share
  • Launch New Products
  • Shorten Ramp Up Time
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Freshsales.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with E-Mail

4.83/5

Read Reviews (452)

"...The lead-scoring feature also helps me see at a glance who are my hottest leads to follow up on...."
engaging and following up

4.83/5

Read Reviews (371)

"...Freashsales has helped us to automate a lot of processes like lead distribution, auto task creation followup and backup...."
engaging with scheduling & cadence

4.43/5

Read Reviews (17)

"...Cadence Health was looking for a CRM that is intuitive, and can help the company engage better with its customers...."
Communication Management with E-Mail and Phone Calls

4.71/5

Read Reviews (342)

"...We especially like everything regarding email - tracking, ability to send emails from CRM etc . ...."
tracking & monitoring communications

4.85/5

Read Reviews (168)

"...If i am talking about benefit so there is many benefit like email tracking, website activity tracking, lead management and smart sequence for mailer...."
sending & publishing communications

4.61/5

Read Reviews (164)

"...I am able to send bulk emails to prospects, import and manage large lists, customize data fields, and work with email templates quite easily...."
Workflow Management with E-Mail

4.63/5

Read Reviews (226)

"...We optimize and manage the large share using workflow automation in Freshsales...."
PEER EXPERIENCES
Engagement Management with E-Mail

4.83/5

Read Reviews (452)

"...The lead-scoring feature also helps me see at a glance who are my hottest leads to follow up on...." Peer review by Dave P, Owner, Internet
engaging and following up

4.83/5

Read Reviews (371)

engaging with scheduling & cadence

4.83/5

Read Reviews (17)

Communication Management with E-Mail and Phone Calls

4.71/5

Read Reviews (342)

"...We especially like everything regarding email - tracking, ability to send emails from CRM etc . ...." Peer review by Sergey P., Project Manager, Design
tracking & monitoring communications

4.71/5

Read Reviews (168)

sending & publishing communications

4.71/5

Read Reviews (164)

Workflow Management with E-Mail

4.63/5

Read Reviews (226)

"...We optimize and manage the large share using workflow automation in Freshsales...." Testimonial by Guy Brand, co-CEO, Big Shot

81+ more Business Use Cases

Our AI advisor, Wyz, harnessed 8366 insights from peers and experts to help you assess how these Freshsales use cases fit your CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Dylan T Eagle

Business Development

PRO Lighting Group, INC

I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution. Testimonial By Dylan T Eagle

Bruce Kamm

Chief Evolutionary Officer

VirtualBarter

We love Freshsales. It’s fast, easy and intuitive. Workflows specifically eliminate manual work for us, so my team can spend more time calling and onboarding our prospects and clients. Testimonial By Bruce Kamm

Phil Shelton

Chief Executive Officer

Shelton Development Services

Overall, with Freshsales, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance. Testimonial By Phil Shelton
CUSTOMERS TESTIMONIALS

Dylan T Eagle

Business Development

PRO Lighting Group, INC

I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution. Testimonial By Dylan T Eagle

Bruce Kamm

Chief Evolutionary Officer

VirtualBarter

We love Freshsales. It’s fast, easy and intuitive. Workflows specifically eliminate manual work for us, so my team can spend more time calling and onboarding our prospects and clients. Testimonial By Bruce Kamm

Phil Shelton

Chief Executive Officer

Shelton Development Services

Overall, with Freshsales, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance. Testimonial By Phil Shelton

Case Studies

COMPANY CASE STUDIES
Case Study Progressive Direct

How Freshsales, integrated with Freshdesk and Freshchat, helped Progressive Direct retain over 15% of its at-risk customers

Read More
Case Study HiveXchange

How HiveXchange achieved a 20% month-over-month growth rate with Freshsales

Read More
Case Study OmniPACS

How OmniPACS recorded a 50% increase in customer satisfaction with Freshsales

Read More

Frequently Asked Questions(FAQ)

for Freshsales

What is Freshsales?

Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.

What is Freshsales used for?

Freshsales is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Communication Management and Workflow Management .

What are the top features of Freshsales?

Recording, Personalization and Dashboard are some of the top features of Freshsales.

Who uses Freshsales?

Freshsales is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Freshsales alternatives?

Pipeline CRM, Agile CRM, Pipedrive and Zendesk Sell are popular alternatives for Freshsales.

Where is Freshsales located?

Freshsales is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.

Popular Business Setting

for Freshsales

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Freshsales to Increase sales & revenue and Enhance customer relationships

Peer and Expert Opinion on Features

for Freshsales

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.31/5

Read Reviews (198)
Personalization

4.55/5

Read Reviews (141)
Dashboard

3.78/5

Read Reviews (131)
Templates

4.26/5

Read Reviews (120)
Ticketing

4.35/5

Read Reviews (70)
FEATURES RATINGS AND REVIEWS
Recording

4.31/5

Read Reviews (198)
Personalization

4.55/5

Read Reviews (141)
Dashboard

3.78/5

Read Reviews (131)
Templates

4.26/5

Read Reviews (120)
Ticketing

4.35/5

Read Reviews (70)

IT and Other Capabilities

for Freshsales

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.93/5

Read Reviews (513)
Data Import

3.91/5

Read Reviews (1019)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.93/5

Read Reviews (513)
Data Import

3.91/5

Read Reviews (1019)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.63/5

Read Reviews (147)
Email Support

4.60/5

Read Reviews (117)
Chat Support

4.42/5

Read Reviews (91)
24/7 Support

4.05/5

Read Reviews (996)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.63/5

Read Reviews (147)
Email Support

4.60/5

Read Reviews (117)
Chat Support

4.42/5

Read Reviews (91)
24/7 Support

4.05/5

Read Reviews (996)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (57)
Analytics

4.53/5

Read Reviews (208)
Custom Reports

3.91/5

Read Reviews (914)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (57)
Analytics

4.53/5

Read Reviews (208)
Custom Reports

3.91/5

Read Reviews (914)

Software Failure Risk Guidance

?

for Freshsales

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshsales

Vendor Profile Details

Company Name

Freshworks

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

SERIES H