Customer stories

Product Business Settings

Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services industries and is widely used by Small Business, Mid Market, and Enterprise.

Freshsales Product Overview

Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

How satisfied the customers are with Freshsales use-cases

Reviews

"Workflows simplifies our process and improves our work performance. In fact, only 5% of our updates are manual tasks. We optimize and manage the large share using workflow automation in Freshsales." - Guy Brand
"Fresh and simple. That is what we are looking for in today’s world where simplicity is overlooked and not found in other tools. We are not used to working with companies like this – young, ambitious, and energetic. It feels nice." - Lauren Nunnally

Freshsales Customer Insights, Testimonials and Case Studies

What solutions does Freshsales provide for Engagement Management?

How efficiently Does Freshsales manage your Communication Management?

What solutions does Freshsales provide for Workflow Management?

How can Freshsales enhance your Lead Management process?

Why is Freshsales the best choice for Contact List Management?

What is Freshsales?

Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.

The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.

Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.

What is Freshsales used for?

Freshsales is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Communication Management and Workflow Management .

What are the top features of Freshsales?

Recording, Personalization and Dashboard are some of the top features of Freshsales.

Who uses Freshsales?

Freshsales is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Freshsales alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Freshsales.

Where is Freshsales located?

Freshsales is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.

40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Freshsales testimonial

Guy Brand

co-CEO

Big Shot

Workflows simplifies our process and improves our work performance. In fact, only 5% of our updates are manual tasks. We optimize and manage the large share using workflow automation in Freshsales. Testimonial By Guy Brand
Freshsales testimonial

Lauren Nunnally

Director of Support

Swinerton Builders

Fresh and simple. That is what we are looking for in today’s world where simplicity is overlooked and not found in other tools. We are not used to working with companies like this – young, ambitious, and energetic. It feels nice. Testimonial By Lauren Nunnally
Freshsales testimonial

Erik Endress

CEO

GetShare911

We integrated Web Forms into our site and it immediately improved our lead generation. Now each lead appears immediately in Freshsales and we can start working with it right away! If you have a form on your website make it a Web Form! Testimonial By Erik Endress
CUSTOMERS TESTIMONIALS
Freshsales testimonial

Guy Brand

co-CEO

Big Shot

Workflows simplifies our process and improves our work performance. In fact, only 5% of our updates are manual tasks. We optimize and manage the large share using workflow automation in Freshsales. Testimonial By Guy Brand
Freshsales testimonial

Lauren Nunnally

Director of Support

Swinerton Builders

Fresh and simple. That is what we are looking for in today’s world where simplicity is overlooked and not found in other tools. We are not used to working with companies like this – young, ambitious, and energetic. It feels nice. Testimonial By Lauren Nunnally
Freshsales testimonial

Erik Endress

CEO

GetShare911

We integrated Web Forms into our site and it immediately improved our lead generation. Now each lead appears immediately in Freshsales and we can start working with it right away! If you have a form on your website make it a Web Form! Testimonial By Erik Endress
 

Revenues up 18%, losses down 91% - whatever Freshworks is doing, just keep doing it

Freshworks reported an 18% increase in Q2 revenues and a 91% reduction in net losses, driven by investments in AI, Employee Experience, and Customer Experience. The Freddy Copilot AI was included in ...over 55% of large new deals, with 5,000 customers now using AI products, generating over $20 million in ARR. Notable customer wins include KAYAK, Honda Motor Europe, Nexstar Media Group, and Michaels Stores, each benefiting from Freshworks' solutions.

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University of Pennsylvania - Education - Very Large

Freshservice helped the University of Pennsylvania upgrade a 15-year-old ticketing system. The finance division launched BEN Helps, a self-service portal for financial support. In six months, agents ...processed 30,000 tickets across 30+ departments. Workflow automation and smart query assignment improved efficiency. The new hub made it easier for admins, students, and faculty to get financial help fast.

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DPD BeLux - Transportation/Trucking/Railroad - Very Large

Freshservice helped DPD BeLux boost productivity by 10%, raise employee satisfaction by 51%, and speed up resolution time by 73%. DPD BeLux replaced fragmented workflows and an underused ticketing sy...stem with a unified ITSM platform. The new solution improved incident management, self-service, asset tracking, and analytics. Integrations with Docusign and Jira streamlined operations. Employees now collaborate better and resolve issues faster, leading to higher satisfaction.

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D'Youville University - Education - Medium

Freshservice helped D'Youville University move from a slow, on-premise ITSM to a fast, cloud-based system. The university improved SLA compliance to 91% and cut average response and resolution times ...to under 24 hours. Asset management accuracy jumped to 95%. Automations and analytics made IT support easier and faster. The IT team now spends more time on big projects and less on manual work.

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Aramex - Transportation/Trucking/Railroad - Very Large

Freshservice helped Aramex cut ticket resolution time by 35% and boost agent productivity by 50%. The company saved $56,000 after switching from a rigid in-house IT service desk. Freshservice's simpl...e interface and automation features made IT support faster and easier. Aramex now uses a multi-channel service desk and plans to expand Freshservice to more teams.

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Lalamove - Transportation/Trucking/Railroad - Large

Freshsales and Freshdesk helped Lalamove boost sales conversions by 24%. The company saw a 58% increase in customer engagement. Lalamove replaced manual CRM processes with Freshworks solutions. Unifi...ed customer records and integration with Microsoft Teams improved efficiency. The sales and support teams now work faster and connect better with customers. Freshworks made account management and customer support smoother.

Read on →
lightning

Peers used Freshsales for engagement management and communication management

Freshsales Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (57)
Analytics

4.53/5

Read Reviews (208)
Custom Reports

3.91/5

Read Reviews (914)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (57)
Analytics

4.53/5

Read Reviews (208)
Custom Reports

3.91/5

Read Reviews (914)

Software Failure Risk Guidance

?

for Freshsales

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshsales

Freshworks Inc News

Financial
 

Freshworks to Announce Fourth Quarter and Full Year 2025 Financial Results on February 10, 2026 - Yahoo Finance

Freshworks Inc. will announce its financial results for Q4 and full year 2025 on February 10, 2026. A live webcast will follow the announcement to discuss the results and business highlights.

Executive
 

Freshworks Appoints Kady Srinivasan as Chief Marketing Officer - GlobeNewswire

Freshworks has appointed Kady Srinivasan as Chief Marketing Officer. With over 15 years of experience in marketing transformations at SaaS companies, Srinivasan will lead Freshworks' global marketing strategy. She aims to enhance the brand and drive growth by focusing on AI-assisted solutions. Srinivasan previously held leadership roles at You.com and Lightspeed Commerce.

M&A
 

Freshworks to Deepen its IT Service and Operations - GlobeNewswire

Freshworks Inc. has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management software provider. This acquisition will integrate FireHydrant's IT Operations Management with Freshservice's IT Service Management, creating a unified AI-native ServiceOps solution. The deal aims to enhance IT service reliability and efficiency by simplifying operations and preventing disruptions. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.

M&A
 

Freshworks (NASDAQ: FRSH) to acquire FireHydrant, unifying AI-native ServiceOps - Stock Titan

Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform. This acquisition aims to integrate FireHydrant's IT Operations Management with Freshservice's IT Service Management, creating an AI-native ServiceOps solution. The unified platform is designed to enhance incident response and IT resilience. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.

Freshworks Inc Profile

Company Name

Freshworks Inc

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

SERIES H