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Freshsales

4.69 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(10555 Reviews, Testimonials & Expert Opinions)
(10555 Reviews, Testimonials & Expert Opinions)

Freshsales | Improve customer engagement, drive leads to closure, and nurture existing customers with AI-based sales CRM

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About Freshsales

Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.

The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.

Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.

Evaluating Freshsales for your CRM need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 10555 insights from peers and experts who used Freshsales to help you determine how well it fits your CRM needs.

Reviews - Case Studies

Case Study TDA

How Top Digital Agency (TDA) Increased Its Revenue by 88%

Read Story →

How Top Digital Agency (TDA) Increased Its Revenue by 88%

Read Story →

Case Study Offset Solar

How Offset Solar’s revenues increased by 400% with Freshsales

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How Offset Solar’s revenues increased by 400% with Freshsales

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Case Study HiveXchange

How HiveXchange achieved a 20% month-over-month growth rate with Freshsales

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How HiveXchange achieved a 20% month-over-month growth rate with Freshsales

Read Story →

Peer and Expert Opinions
for Freshsales

Goals

Increase sales & revenue and Acquire customers are the most popular goals peers achieved using Freshsales .

Other goals:

  • Enhance customer relationships
  • Improve efficiency
  • Improve internal communications
  • Improve ROI
  • Scale best practices
  • Enter new markets internationally or locally
  • Improve stakeholder relations
  • Launch new products
  • Shorten ramp up time
  • Improve visibility
  • Grow market share
See all goals See less goals

Channels

It is the best suited for e-mail, phone calls, chat, channels.

Other channels:

  • website
  • mobile
  • social media
  • mobile app
  • Skype
  • text SMS
  • video
  • blogs
  • user generated content
  • offline
  • Facebook
  • on premises
  • point of sale
  • Twitter
  • Slack
  • LinkedIn
  • promotions
  • trade shows
  • omnichannel
See all channels See less channels

Processes

Peers recommend communication management, engagement management, workflow management, as the business processes that they have been most satisfied while using Freshsales .

Read Peer and Expert Experience for Business Use Cases

Communication management With E mail and Phone calls

Tracking & monitoring communications With E mail and Phone calls

Sending & publishing communications With E mail and Phone calls

Engagement management With E mail

Engaging and following up With E mail

Engaging with scheduling & cadence With E mail and Phone calls

Workflow management With E mail and Phone calls

Contact list management With E mail and Phone calls

Contacts history With E mail

Tracking contacts With E mail and Phone calls

Creating contact list With E mail

Lead management With E mail

Sales call management With Phone calls and E mail

Call recording With Phone calls and E mail

Lead tracking With E mail

Helpdesk management With Phone calls and E mail and Chat

Generation of new leads

Customer case management With Phone calls and E mail

Lead qualification With E mail and Phone calls

Lead qualification: demographic With E mail and Phone calls and Social media

Lead qualification: behavioural With E mail and Phone calls

Lead qualification: technographic With E mail and Phone calls

Lead qualification: firmographic With E mail and Phone calls

Lead engagement With E mail and Phone calls

Conversion management

Pipeline management With E mail

Lead analytics With Phone calls and E mail

Training & onboarding With Phone calls

Deal management

Sales document management With E mail and Phone calls

Proposal & quote management With E mail and Phone calls

Contract management With Offline and On premises

Campaign management With E mail

Campaign monitoring With E mail

Campaign analytics With E mail

Promotion management With E mail

Discount management With E mail

Forecasting

Collaboration

Social media management With E mail and Phone calls

Social media analytics With E mail and Phone calls

Capturing leads With Website and E mail and Mobile

Relationship management

Account management With E mail

Lead nurturing With E mail

Customer feedback management

Measuring customer satisfaction

Performance management With E mail and Phone calls

Follower management With E mail and Phone calls

Funnel analysis With E mail and Chat and Skype and Phone calls

Lead scoring With E mail and Phone calls

Products & pricelist management

Advertisement With E mail and Phone calls

Business development

Telemarketing With Phone calls

Knowledge management

Segmentation and targeting With E mail and Website

Product marketing With E mail and User generated content and Blogs

Offer management With Phone calls and E mail

Upselling

Lead routing

Opportunity management With E mail

Competitive intelligence

Drip marketing With E mail

Touchpoint management

Sales review & feedback With E mail

Calendar management With Phone calls and E mail

Channel management

Direct marketing

Content management With User generated content and Blogs

Event management With Phone calls

Referral management With Phone calls

Revenue cycle management

Rating and review management With E mail

Coaching

Database marketing

See allless Activities

Popular Business Setting
for Freshsales

Top Industries

  • Information Technology and Services
  • Computer Software
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Freshsales to Increase sales & revenue and Acquire customers

Verify if it works for you

IT and Other Capabilities
for Freshsales

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Phone Support

Email Support

Chat Support

24/7 Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshsales

First 5 Reports are Free

Vendor Profile Details

Company Name freshworks
Company Website https://www.freshworks.com/
Year Founded 2010
HQ Location 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066
Employees 1001-5000
Social
Financials Series G