Freshsales Overview

Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Use Cases

Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.

Other use cases:

  • Lead Management
  • Contact List Management
  • Lead Tracking
  • Helpdesk Management
  • Generation Of New Leads
  • Call Recording
  • Lead Engagement
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Improve Internal Communications
  • Improve ROI
  • Improve Visibility
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Grow Market Share
  • Launch New Products
  • Shorten Ramp Up Time
See all business priorities See less business priorities

Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data

Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.

Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.

Reviews

"Workflows simplifies our process and improves our work performance. In fact, only 5% of our updates are manual tasks. We optimize and manage the large share using workflow automation in Freshsales." - Guy Brand

Freshsales, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Freshsales

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Freshsales Use Cases

How efficiently Does Freshsales manage your Engagement Management?

What benefits does Freshsales offer for Communication Management?

What Are the key features of Freshsales for Workflow Management?

How does Freshsales facilitate Lead Management?

What benefits does Freshsales offer for Contact List Management?

81+ more Business Use Cases

40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Freshsales testimonial

Guy Brand

co-CEO

Big Shot

Workflows simplifies our process and improves our work performance. In fact, only 5% of our updates are manual tasks. We optimize and manage the large share using workflow automation in Freshsales. Testimonial By Guy Brand
Freshsales testimonial

Dylan T Eagle

Business Development

PRO Lighting Group, INC

I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution. Testimonial By Dylan T Eagle
Freshsales testimonial

Jeffrey Pugh

IT Specialist

Accolade

The tools of Freshsales to track sales are quite complete. It gives you a lot of important information to analyze the process of selling a product from the beginning to the end. Being able to review all the details in an integral way helps you to access more data and improve the sales process. Testimonial By Jeffrey Pugh
CUSTOMERS TESTIMONIALS
Freshsales testimonial

Guy Brand

co-CEO

Big Shot

Workflows simplifies our process and improves our work performance. In fact, only 5% of our updates are manual tasks. We optimize and manage the large share using workflow automation in Freshsales. Testimonial By Guy Brand
Freshsales testimonial

Dylan T Eagle

Business Development

PRO Lighting Group, INC

I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution. Testimonial By Dylan T Eagle
Freshsales testimonial

Jeffrey Pugh

IT Specialist

Accolade

The tools of Freshsales to track sales are quite complete. It gives you a lot of important information to analyze the process of selling a product from the beginning to the end. Being able to review all the details in an integral way helps you to access more data and improve the sales process. Testimonial By Jeffrey Pugh

Case Studies

Internet

Case Study HiveXchange

How HiveXchange achieved a 20% month-over-month growth rate with Freshsales

Marketing and Advertising

Case Study TDA

How Top Digital Agency (TDA) Increased Its Revenue by 88%

Construction

Case Study Lori

How Lori Systems transformed its sales and business with Freshsales

Computer Software

Case Study Curacubby

How Curacubby recorded a 150% increase in conversion rate with Freshsales

Case Study Offset Solar

How Offset Solar’s revenues increased by 400% with Freshsales

Food & Beverages

CASE STUDY HelloFresh

HelloFresh improved supply chain response and team collaboration using Freshservice, leading to enhanced data availability and operational efficiency.

Frequently Asked Questions(FAQ)

for Freshsales

What is Freshsales?

Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.

The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.

Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.

What is Freshsales used for?

Freshsales is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Communication Management and Workflow Management .

What are the top features of Freshsales?

Recording, Personalization and Dashboard are some of the top features of Freshsales.

Who uses Freshsales?

Freshsales is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Freshsales alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Freshsales.

Where is Freshsales located?

Freshsales is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.
lightning

Peers used Freshsales for engagement management and communication management

Freshsales Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (57)
Analytics

4.53/5

Read Reviews (208)
Custom Reports

3.91/5

Read Reviews (914)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5

Read Reviews (57)
Analytics

4.53/5

Read Reviews (208)
Custom Reports

3.91/5

Read Reviews (914)

Software Failure Risk Guidance

?

for Freshsales

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshsales

Freshworks Inc News

Product

Freshworks Launches Freshservice Journeys to Make Work Life Easier by Removing Frustration from Employee Experiences - CXOToday.com

Freshworks has launched Freshservice Journeys, a new feature within its Freshservice platform, designed to streamline employee experiences by reducing workplace frustrations. The solution aims to automate and personalize service management workflows, improving efficiency and satisfaction for enterprise IT and HR teams.

Executive

Freshworks names Ian Tickle as chief of global field operations - iTWire

Freshworks appointed Ian Tickle as chief of global field operations. Tickle will oversee worldwide sales and field operations, aiming to drive growth for Freshworks' SaaS solutions in customer engagement and IT service management.

Product

Decoding Freshworks AI-first strategy; AI boost for micro businesses

Freshworks is advancing its AI-first strategy by integrating generative AI across its customer engagement and IT service management platforms. The company aims to empower micro and small businesses with AI-driven automation, enhancing productivity and customer support. Recent updates include new AI features in Freshdesk and Freshservice, targeting faster ticket resolution and streamlined workflows for SMBs.

Executive

Freshworks appoints Ian Tickle as Chief of Global Field Operations (CGFO)

Freshworks has appointed Ian Tickle as Chief of Global Field Operations (CGFO). Tickle, previously interim CGFO and SVP/GM of International Sales, will now focus full-time on leading global field sales and driving new business and customer expansion. He brings leadership experience from Domo and Oracle, strengthening Freshworks' enterprise software sales strategy.

Freshworks Inc Profile

Company Name

Freshworks Inc

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

SERIES H