Freshsales Overview
This is a summary of the comprehensive capabilities and benefits of Freshsales based on over 8366 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Freshsales, Pipeline CRM, Agile CRM, Pipedrive, Zendesk Sell, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Freshsales is right for your needs? Our Cuspera AI engine can evaluate how Freshsales fits your specific business needs, industry, and context. Get your personalized assessment report today.
Freshsales supports business activities such as:
- Engagement Management
- Communication Management
- Workflow Management
- Lead Management
- Contact List Management
Freshsales can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Improve Internal Communications, etc. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, Freshsales's capabilities include Recording, Personalization, Dashboard, etc.
Freshsales was founded in 2010. Computer Software Vertical is its biggest customer base.
Reviews
"Sales Sequences have allowed us to easily re-engage prospects who have become unresponsive. It allows us to follow-up with a large number of people who are qualified buyers but not yet ready to purchase, all without leaving the CRM. " - James Back
Cuspera Reviews
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Freshsales.
Use Cases
Peers recommend Engagement Management , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Freshsales.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with E-Mail |
4.83/5 ★ |
"...I've been able to finally keep track of all my leads, what emails I sent them, if they interacted with my site, engagement...." Peer review by Aaron K, Free Trial Conversion Specialist , Marketing and Advertising |
| engaging and following up |
4.83/5 ★ |
"...The crm is super smart in terms of managing the sales sequences and sending the follow-ups...." Peer review by Shashank S, Technical Sales Analyst, Information Technology and Services |
| engaging with scheduling & cadence |
4.43/5 ★ |
"...email tracking, click rate, campaign success rates, setting up follow up cadences, setting up campaigns, creating reports, creating dashboards for each segment, creating email templates, the ability to seamlessly transfer leads between executives, ability to set up tasks for others to follow up, etc...." Peer review by M JOSHUA BEN M, SDR |
| Communication Management with E-Mail and Phone Calls |
4.71/5 ★ |
"...We were using Streak to track opening of emails by leads, Excel sheet to do funnel analysis, Skype to make calls and email to communicate with leads...." Peer review by Yash S, Co-founder & CEO, Computer Software |
| tracking & monitoring communications |
4.85/5 ★ |
"...In particular, I really appreciate all the email features around scheduling, tracking and templating emails. ...." Peer review by Stephen S., Chief Executive Officer, Information Technology and Services |
| sending & publishing communications |
4.61/5 ★ |
"...Freshsales has incurred many advantages for our company, we can immediately track any sales project within our company, its follow-ups have been the primary guide for the search of contacts or potential customers, its reports are good and it reflects us quickly what we have pending, sending emails is easy, its management is effective and timely, no doubt this software is very good...." Peer review by eusstorgio j, Business administrator |
| Workflow Management with E-Mail |
4.63/5 ★ |
"...Brand has been instrumental in automating more than half of the sales team s tasks using workflows in...." Case Study Big Shot |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with E-Mail |
4.83/5 ★ |
"...I've been able to finally keep track of all my leads, what emails I sent them, if they interacted with my site, engagement...." Peer review by Aaron K, Free Trial Conversion Specialist , Marketing and Advertising |
|
| engaging and following up |
4.83/5 ★ |
| engaging with scheduling & cadence |
4.83/5 ★ |
| Communication Management with E-Mail and Phone Calls |
4.71/5 ★ |
"...We were using Streak to track opening of emails by leads, Excel sheet to do funnel analysis, Skype to make calls and email to communicate with leads...." Peer review by Yash S, Co-founder & CEO, Computer Software |
|
| tracking & monitoring communications |
4.71/5 ★ |
| sending & publishing communications |
4.71/5 ★ |
| Workflow Management with E-Mail |
4.63/5 ★ |
"...Brand has been instrumental in automating more than half of the sales team s tasks using workflows in...." Case Study Big Shot |
|
81+ more Business Use Cases
Our AI advisor, Wyz, harnessed 8366 insights from peers and experts to help you assess how these Freshsales use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sales Sequences have allowed us to easily re-engage prospects who have become unresponsive. It allows us to follow-up with a large number of people who are qualified buyers but not yet ready to purchase, all without leaving the CRM. Testimonial By James Back |
|
Workflows simplifies our process and improves our work performance. In fact, only 5% of our updates are manual tasks. We optimize and manage the large share using workflow automation in Freshsales. Testimonial By Guy Brand |
|
We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a ser...iously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
James Back Business Development BigVU |
Sales Sequences have allowed us to easily re-engage prospects who have become unresponsive. It allows us to follow-up with a large number of people who are qualified buyers but not yet ready to purchase, all without leaving the CRM. Testimonial By James Back |
|
Guy Brand co-CEO Big Shot |
Workflows simplifies our process and improves our work performance. In fact, only 5% of our updates are manual tasks. We optimize and manage the large share using workflow automation in Freshsales. Testimonial By Guy Brand |
|
Paul Weiss Chief Product Officer Coactive |
We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a ser...iously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study TDARead More |
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Case Study FundraisingBoxRead More |
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Case Study iotumRead More |
Frequently Asked Questions(FAQ)
for Freshsales
What is Freshsales?
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Freshsales to Increase sales & revenue and Enhance customer relationships
Freshsales Alternatives
Peer and Expert Opinion on Features
for Freshsales
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (198) |
| Personalization | Read Reviews (141) |
| Dashboard | Read Reviews (131) |
| Templates | Read Reviews (120) |
| Ticketing | Read Reviews (70) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (198) |
| Personalization | Read Reviews (141) |
| Dashboard | Read Reviews (131) |
| Templates | Read Reviews (120) |
| Ticketing | Read Reviews (70) |
IT and Other Capabilities
for Freshsales
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (513) |
| Data Import | Read Reviews (1019) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (513) |
| Data Import | Read Reviews (1019) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (147) |
| Email Support | Read Reviews (117) |
| Chat Support | Read Reviews (91) |
| 24/7 Support | Read Reviews (996) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (147) |
| Email Support | Read Reviews (117) |
| Chat Support | Read Reviews (91) |
| 24/7 Support | Read Reviews (996) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Vendor Profile Details
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
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