Freshsales Overview
Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
Use Cases
Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using Freshsales.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Freshsales.
Freshsales Use-Cases and Business Priorities: Customer Satisfaction Data
Freshsales works with different mediums / channels such as E-Mail. and Phone Calls.
Freshsales's features include Recording, Personalization, Dashboard, etc. and Freshsales support capabilities include AI Powered, Phone Support, Email Support, etc. also Freshsales analytics capabilities include Analytics, and Custom Reports.
Reviews
"It's not easy to set up a CRM if you don't understand how it works. But, I must say that so far Freshsales is the best CRM I have come across." - Robert Czik
Peer review evidence (same sources as the product rating summary)
"...Freshsales has incurred many advantages for our company, we can immediately track any sales project within our company, its follow-ups have been the primary guide for the search of contacts or potential customers, its reports are good and it reflects us quickly what we have pending, sending emails is easy, its management is effective and timely, no doubt this software is very good...." Peer review by eusstorgio j, Business administrator
"...Sending emails directly and also having a track of every little detail has been helpful...." Peer review by User
"...Freshsales has effectively replaced and integrated some of the software that we're using to manage the sales process, such as email, mailing and marketing solutions and workflow management...." Peer review by Mary Ann B. M, Director and Founder, Computer Software
Freshsales, Less Annoying CRM, ClickUp, NetHunt CRM, Salesmate Sales CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshsales
Top Industries
- Computer Software
- Marketing and Advertising
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Freshsales is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Freshsales Customer wins, Customer success stories, Case studies
How can Freshsales optimize your Engagement Management Workflow?
How does Freshsales address your Communication Management Challenges?
How efficiently Does Freshsales manage your Workflow Management?
How efficiently Does Freshsales manage your Lead Management?
How can Freshsales optimize your Contact List Management Workflow?
40 buyers and buying teams have used Cuspera to assess how well Freshsales solved their CRM needs. Cuspera uses 8366 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It's not easy to set up a CRM if you don't understand how it works. But, I must say that so far Freshsales is the best CRM I have come across. Testimonial By Robert Czik |
|
Intelligent workflows are a great way to improve sales productivity. Eliminating manual tasks helps salespeople focus more on selling, because they don't have to worry about maintaining their CRM. We're really excited about two features in particular—auto responding to incoming leads and auto flagg...ing of stale leads—because they can return a lot of valuable hours for us at Fyle! |
|
We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it. Testimonial By Jeff Harris |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Robert Czik Managing Director Finders International |
It's not easy to set up a CRM if you don't understand how it works. But, I must say that so far Freshsales is the best CRM I have come across. Testimonial By Robert Czik |
|
Yash Madhusudan Co-founder Fyle |
Intelligent workflows are a great way to improve sales productivity. Eliminating manual tasks helps salespeople focus more on selling, because they don't have to worry about maintaining their CRM. We're really excited about two features in particular—auto responding to incoming leads and auto flagg...ing of stale leads—because they can return a lot of valuable hours for us at Fyle! |
|
Jeff Harris Vice President - Business Development TRIBUS |
We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it. Testimonial By Jeff Harris |
Vanquis - Banking - Medium
Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Ryan Specialty - Financial Services - Large
Ryan Specialty delivers first-class support with Freshworks
Frequently Asked Questions (FAQ)
What buyers ask before choosing Freshsales
What is Freshsales?
Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships.
The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.
Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.
What is Freshsales used for?
What are the top features of Freshsales?
Who uses Freshsales?
What are Freshsales alternatives?
Where is Freshsales located?
Peers used Freshsales for engagement management and communication management
Freshsales Competitors
Freshsales Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (914) |
Freshsales Integrations
Freshsales integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Freshsales
Software Failure Risk Guidance
?for Freshsales
Overall Risk Meter
Top Failure Risks for Freshsales
Freshworks Inc News
Freshworks to Extend Freshservice into AI and Software Spend Governance with Agreement to Acquire Torii - Koreabizwire
Freshworks has signed a definitive agreement to acquire Torii, enhancing Freshservice with capabilities in software management and AI spend governance. This acquisition aims to provide comprehensive visibility into technology inventory, usage, and costs, helping IT and finance teams make informed decisions. The deal is expected to close in Freshworks’ fourth fiscal quarter of 2026.
Freshworks to acquire SaaS management platform Torii - The HinduBusinessLine
Freshworks has announced its intention to acquire Torii, a SaaS management platform, to enhance its IT Service Management capabilities. This acquisition will integrate Torii's features with Freshservice, providing a comprehensive view of technology inventory, usage, and spend, including software and AI. The deal is expected to close in Freshworks' fourth fiscal quarter of 2026.
Freshworks to Announce Third Quarter 2026 Financial Results on November 3, 2026 - The Manila Times
Freshworks will announce its third-quarter 2026 financial results on November 3, 2026, after market close. A live audio webcast will be held to discuss the results and business highlights.
Freshworks Appoints Ryan Manning as Chief Product and Technology ...
Freshworks has appointed Ryan Manning as its new Chief Product and Technology Officer, effective August 10th. Manning will unify product and technology strategy, focusing on AI, IT, and customer experience products. He succeeds Srini Raghavan and will report to CEO Dennis Woodside. Manning's background includes roles at ServiceNow and BMC Helix.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
