Geckoboard: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Geckoboard
Brand: Geckoboard
Rating: 4.49 (2481 reviews)

4.49 5

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(2481)

Geckoboard | Effortlessly build and share dashboards to keep teams informed.

Geckoboard Overview

Geckoboard transforms how teams interact with data by offering real-time KPI dashboards. It tackles the challenge of data visibility, making crucial business metrics clear and accessible. The platform supports over 90 data sources, ensuring seamless integration of live data. This capability allows teams to stay informed and agile, responding quickly to changes. Geckoboard's dashboards are designed to be shareable, enhancing collaboration and ensuring everyone is aligned on key performance indicators. A surprising aspect is its focus on making data engaging, which helps in maintaining team motivation and focus.

Use Cases

Customers recommend Customer Feedback Management, Helpdesk Management, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Geckoboard.

Other use cases:

Onboarding
Campaign Management
Content Sharing
Social Media Analytics
Advertisement
Sending & Publishing Communications
Engaging And Following Up

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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Geckoboard.

Other priorities:

Launch New Products
Acquire Customers
Increase Customer Life Time Value
Improve Efficiency
Improve Visibility
Improve Internal Communications
Enter New Markets Internationally Or Locally
Build Brand Awareness
Improve Brand Engagement

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Geckoboard Use-Cases and Business Priorities: Customer Satisfaction Data

Geckoboard works with different mediums / channels such as Mass Media. and Television.

Geckoboard's features include Dashboard, Ticketing, Widgets, etc. and Geckoboard support capabilities include Chat Support, Email Support, Phone Support, etc. also Geckoboard analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’d been trading in the UK since 2011 selling pre-designed rings as well as bespoke and wanted to expand to the US, having found a big gap in the market there – 45% of ring sales are customized pieces." - Nikolay Piriankov

Geckoboard, CARTO Platform, Hevo, Phocas, Databox, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Geckoboard creates real-time KPI dashboards that improve team performance. Key business data, metrics, and KPIs are made clear and easy to understand.

Popular Business Setting

for Geckoboard

Top Industries

Information Technology and Services
Consumer Services
Accounting

Popular in

Mid Market
Small Business
Enterprise

Geckoboard is popular in Information Technology And Services, Consumer Services, and Accounting and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Geckoboard Use Cases

Why is Geckoboard the best choice for Customer Feedback Management?

How can Geckoboard optimize your Helpdesk Management Workflow?

How can Geckoboard optimize your Competitive Intelligence Workflow?

How can Geckoboard enhance your Onboarding process?

How can Geckoboard enhance your Campaign Management process?

35+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Geckoboard solved their Business Intelligence needs. Cuspera uses 2481 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Nikolay Piriankov Co-Founder and CEO Taylor & Hart	We’d been trading in the UK since 2011 selling pre-designed rings as well as bespoke and wanted to expand to the US, having found a big gap in the market there – 45% of ring sales are customized pieces. Testimonial By Nikolay Piriankov
Kristian Marquez Managing Director Finstrat Management	I would say that 99 times out of 100, investors have never seen anything like this before - it really impresses them and blows them away. Testimonial By Kristian Marquez
Jesper Rosenkrantz Head of Support Capture One	Capture One is a powerful photo editing application. We’re based in Copenhagen, have a Support team of 14 agents and use Zendesk Support as our ticketing system. Our Geckoboard dashboard helps us keep track of whether we are reaching our targets and to share our key support numbers to the company l...eaders and the rest of the organization. Testimonial By Jesper Rosenkrantz

CUSTOMERS	TESTIMONIALS
Nikolay Piriankov Co-Founder and CEO Taylor & Hart	We’d been trading in the UK since 2011 selling pre-designed rings as well as bespoke and wanted to expand to the US, having found a big gap in the market there – 45% of ring sales are customized pieces. Testimonial By Nikolay Piriankov
Kristian Marquez Managing Director Finstrat Management	I would say that 99 times out of 100, investors have never seen anything like this before - it really impresses them and blows them away. Testimonial By Kristian Marquez
Jesper Rosenkrantz Head of Support Capture One	Capture One is a powerful photo editing application. We’re based in Copenhagen, have a Support team of 14 agents and use Zendesk Support as our ticketing system. Our Geckoboard dashboard helps us keep track of whether we are reaching our targets and to share our key support numbers to the company l...eaders and the rest of the organization. Testimonial By Jesper Rosenkrantz

Case Studies

Real Estate

CASE STUDY Avail

Geckoboard helped Avail focus on the right KPIs as they scaled from startup to scale-up. The team used Geckoboard dashboards to display live metrics like activation and engagement rates. This visibil...ity sparked team conversations and improved focus. Activation rate increased by 40%. Engagement rate more than doubled. The team became more motivated and collaborative, rallying around shared goals.

Information Technology and Services

CASE STUDY DataBank IMX

Geckoboard helped DataBank IMX improve their customer support team. DataBank IMX is a large business process solution provider with a 16-person support team. The team manages 700-800 tickets per mont...h across phone, email, and portal. Geckoboard dashboards let the team track key metrics and focus on agent contributions, not just output. This human-centered approach improved customer experience, call times, and resolution times.

Computer Software

CASE STUDY Veeqo

Geckoboard helped Veeqo's support team boost productivity and morale. Ade Mitchell, support manager, used Geckoboard dashboards to track ticket metrics and set weekly targets. This created friendly c...ompetition and clear goals for the team. Training programs and live progress tracking sped up onboarding. Team members felt motivated by visible results and rewards. The approach improved team performance and engagement.

Internet

CASE STUDY PayByPhone

Geckoboard helped PayByPhone unite its global customer support teams. Jodi Miller used Zendesk for smarter collaboration and Geckoboard dashboards to track key metrics. Slack and Confluence improved ...team communication and knowledge sharing. The team handled 12,000 tickets per month with only 10 agents. After these changes, their global CSAT score rose from 65% to 80%.

Financial Services

CASE STUDY Zip Co

Geckoboard helped Zip Co scale customer support as the company grew from 100,000 to 650,000 customers. Johann Loibl, head of customer services, used Zendesk and Geckoboard dashboards to track key met...rics and optimize support processes. The team expanded from 8 to 35 agents, handling 35,000-40,000 tickets per month. Real-time dashboards improved visibility and communication with leadership. Customer-centric practices and data-driven decisions led to efficient support operations.

Introducing Geckoboard - Professional KPI dashboards.

Frequently Asked Questions(FAQ)

for Geckoboard

What is Geckoboard?

Geckoboard is a Business Intelligence Software. Geckoboard is an online solution for collecting, visualizing and sharing the main data that drives a business. Users can configure their dashboards based on team and company needs. Geckoboard also offers secure sharing links that allow users to share the metrics within and outside the office.

It can set up in minutes as it connects directly with the tools that are used every day, simply pick metrics and visualize how you want them - no developer required. The dashboard loops feature helps users to cycle through multiple dashboards and choose the metrics they need.

Geckoboard is suitable for businesses of all sizes and also offers an iOS app. It maximizes the clarity and effectiveness of the dashboard with simple design tips on sizing, grouping, and labelling. Data can be imported from applications such as Bitly, Airbrake, Google Analytics, Salesforce, Delighted, Trello, SendGrid, Facebook Ads, Zendesk and more. Users can also upload data from Excel spreadsheets and Google sheets. Custom data integrations are also possible.

What is Geckoboard used for?

Geckoboard is a Business Intelligence Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Customer Feedback Management, Helpdesk Management and Competitive Intelligence .