Geckoboard Overview

Geckoboard transforms how teams interact with data by offering real-time KPI dashboards. It tackles the challenge of data visibility, making crucial business metrics clear and accessible. The platform supports over 90 data sources, ensuring seamless integration of live data. This capability allows teams to stay informed and agile, responding quickly to changes. Geckoboard's dashboards are designed to be shareable, enhancing collaboration and ensuring everyone is aligned on key performance indicators. A surprising aspect is its focus on making data engaging, which helps in maintaining team motivation and focus.

Use Cases

Customers recommend Customer Feedback Management, Helpdesk Management, Competitive Intelligence, as the business use cases that they have been most satisfied with while using Geckoboard.

Other use cases:

  • Onboarding
  • Campaign Management
  • Content Sharing
  • Social Media Analytics
  • Advertisement
  • Sending & Publishing Communications
  • Engaging And Following Up
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Geckoboard.

Other priorities:

  • Launch New Products
  • Acquire Customers
  • Increase Customer Life Time Value
  • Improve Efficiency
  • Improve Visibility
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Brand Engagement
See all business priorities See less business priorities

Geckoboard Use-Cases and Business Priorities: Customer Satisfaction Data

Geckoboard works with different mediums / channels such as Mass Media. and Television.

Geckoboard's features include Dashboard, Ticketing, Widgets, etc. and Geckoboard support capabilities include Chat Support, Email Support, Phone Support, etc. also Geckoboard analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’d been trading in the UK since 2011 selling pre-designed rings as well as bespoke and wanted to expand to the US, having found a big gap in the market there – 45% of ring sales are customized pieces." - Nikolay Piriankov

Geckoboard, CARTO Platform, Hevo, Phocas, Databox, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Geckoboard creates real-time KPI dashboards that improve team performance. Key business data, metrics, and KPIs are made clear and easy to understand.

Popular Business Setting

for Geckoboard

Top Industries

  • Information Technology and Services
  • Consumer Services
  • Accounting

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Geckoboard is popular in Information Technology And Services, Consumer Services, and Accounting and is widely used by Mid Market, Small Business, and Enterprise.

Geckoboard Customer wins, Customer success stories, Case studies

What benefits does Geckoboard offer for Customer Feedback Management?

What makes Geckoboard ideal for Helpdesk Management?

What Are the key features of Geckoboard for Competitive Intelligence?

Why is Geckoboard the best choice for Onboarding?

Why is Geckoboard the best choice for Campaign Management?

11 buyers and buying teams have used Cuspera to assess how well Geckoboard solved their Business Intelligence needs. Cuspera uses 2481 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

CUSTOMERS TESTIMONIALS
Geckoboard testimonial

Nikolay Piriankov

Co-Founder and CEO

Taylor & Hart
We’d been trading in the UK since 2011 selling pre-designed rings as well as bespoke and wanted to expand to the US, having found a big gap in the market there – 45% of ring sales are customized pieces. Testimonial By Nikolay Piriankov
Geckoboard testimonial

Felix Starzer

Head of Customer Care

Staffbase
A lot of customer reviews mention the Staffbase support as superb which helps to keep the C-Level backing our support organization, helping us to decide and revolutionize processes and tools in a fast manner. Testimonial By Felix Starzer
Geckoboard testimonial

Kristian Marquez

Managing Director

Finstrat Management
I would say that 99 times out of 100, investors have never seen anything like this before - it really impresses them and blows them away. Testimonial By Kristian Marquez
CUSTOMERS TESTIMONIALS
Geckoboard testimonial

Nikolay Piriankov

Co-Founder and CEO

Taylor & Hart
We’d been trading in the UK since 2011 selling pre-designed rings as well as bespoke and wanted to expand to the US, having found a big gap in the market there – 45% of ring sales are customized pieces. Testimonial By Nikolay Piriankov
Geckoboard testimonial

Felix Starzer

Head of Customer Care

Staffbase
A lot of customer reviews mention the Staffbase support as superb which helps to keep the C-Level backing our support organization, helping us to decide and revolutionize processes and tools in a fast manner. Testimonial By Felix Starzer
Geckoboard testimonial

Kristian Marquez

Managing Director

Finstrat Management
I would say that 99 times out of 100, investors have never seen anything like this before - it really impresses them and blows them away. Testimonial By Kristian Marquez
 

Trackforce brings real-time visibility to the whole business with Geckoboard

Trackforce enhanced its operations by deploying Geckoboard's real-time KPI dashboards. Initially used by the support team for immediate data access, the tool improved CSAT from 80-85% to 92.5% and re...duced response times by 40%. The success led to company-wide adoption, with various departments utilizing Geckoboard for improved visibility and productivity.

Read on →

Woolworths MarketPlus - Retail - Retail

Geckoboard helped Woolworths MarketPlus give real-time data visibility to support teams. Before, only licensed Zendesk users could see performance data. Now, agents and leaders see live dashboards wi...th ticket and satisfaction metrics. Teams spot issues faster and improve KPIs. Customer satisfaction and team morale both increased. Each team now owns their dashboard, boosting pride and engagement.

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Jigsaw - Apparel & Fashion - Apparel & Fashion

Geckoboard dashboards gave Jigsaw's customer service team real-time visibility into key metrics like First Reply Time and CSAT scores. Before Geckoboard, agents struggled with slow, hard-to-access Ze...ndesk reports and lacked insight into their own performance. With dashboards, managers and agents now track tickets, workload, and feedback instantly. This shift improved team motivation, transparency, and response speed, especially during busy sales periods. Jigsaw now relies on Geckoboard for all reporting, helping the team work together and improve customer experience.

Read on →

Avail - Real Estate - Real Estate

Geckoboard helped Avail focus on the right KPIs as they scaled from startup to growth stage. Before using Geckoboard, teams tracked different metrics and lacked alignment. With live dashboards, every...one saw real-time data from Mixpanel and Google Analytics. Activation rate increased by 40%. Engagement rate more than doubled. The team became more motivated and collaborative, rallying around shared goals.

Read on →

PeopleSafe - Security - Security

Geckoboard helps PeopleSafe's Customer Operations team track live metrics from Zendesk and Salesforce. The dashboard displays ticket volumes, CSAT scores, and agent leaderboards on a large screen. Th...is visibility motivates agents and encourages friendly competition. It also saves supervisors time by reducing the need for manual data sharing. Other departments can quickly access support stats, deflecting internal requests and letting the team focus on customer service.

Read on →

DataBank IMX - Information Technology And Services - information technology and services

Geckoboard helped DataBank IMX improve their customer support team. DataBank IMX is a large business process solution provider with a 16-person support team. The team manages 700-800 tickets per mont...h across phone, email, and portal. Geckoboard dashboards let the team track key metrics and focus on agent contributions, not just output. This human-centered approach improved customer experience, call times, and resolution times.

Read on →

Introducing Geckoboard - Professional KPI dashboards.

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Frequently Asked Questions(FAQ)

for Geckoboard

What is Geckoboard?

Geckoboard is a Business Intelligence Software. Geckoboard is an online solution for collecting, visualizing and sharing the main data that drives a business. Users can configure their dashboards based on team and company needs. Geckoboard also offers secure sharing links that allow users to share the metrics within and outside the office.

It can set up in minutes as it connects directly with the tools that are used every day, simply pick metrics and visualize how you want them - no developer required. The dashboard loops feature helps users to cycle through multiple dashboards and choose the metrics they need.

Geckoboard is suitable for businesses of all sizes and also offers an iOS app. It maximizes the clarity and effectiveness of the dashboard with simple design tips on sizing, grouping, and labelling. Data can be imported from applications such as Bitly, Airbrake, Google Analytics, Salesforce, Delighted, Trello, SendGrid, Facebook Ads, Zendesk and more. Users can also upload data from Excel spreadsheets and Google sheets. Custom data integrations are also possible.

What is Geckoboard used for?

Geckoboard is a Business Intelligence Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Customer Feedback Management, Helpdesk Management and Competitive Intelligence .

What are the top features of Geckoboard?

Dashboard, Ticketing and Widgets are some of the top features of Geckoboard.

Who uses Geckoboard?

Geckoboard is used by Information Technology And Services, Consumer Services and Accounting among other industries.

What are Geckoboard alternatives?

CARTO Platform, Hevo, Phocas and Databox are popular alternatives for Geckoboard.

Where is Geckoboard located?

Geckoboard is headquartered at 3rd Floor, 60 Worship St, London EC2A 2EZ, UK.
lightning

Peers used Geckoboard for customer feedback management and helpdesk management

Geckoboard Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.07/5 ★

Read Reviews (3)
Analytics

4.59/5 ★

Read Reviews (74)
Custom Reports

3.95/5 ★

Read Reviews (602)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.07/5 ★

Read Reviews (3)
Analytics

4.59/5 ★

Read Reviews (74)
Custom Reports

3.95/5 ★

Read Reviews (602)

Software Failure Risk Guidance

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for Geckoboard

Overall Risk Meter

Low Medium High

Top Failure Risks for Geckoboard

Geckoboard Ltd. News

Product

Zendesk Voice call leg metrics now supported | Geckoboard

Geckoboard has enhanced its Zendesk Support integration by adding support for Zendesk Voice call leg metrics. This update allows users to track detailed call segments, providing insights into call patterns such as declined calls, hold times, and call quality. The new metrics include volume, duration, and quality measures, offering a comprehensive view of call activities.

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Partnership

Stylo and Geckoboard: bringing customer sentiment into Zendesk dashboards

Geckoboard and Stylo have partnered to integrate customer sentiment analysis into Zendesk dashboards. This collaboration allows support leaders to view emotional signals, such as frustration and urgency, alongside operational metrics in real time. The partnership aims to enhance prioritization and early intervention for customer support teams. A special offer provides three months free access to Stylo or Geckoboard for new users.

Read more →
Product

Support for custom ticket statuses in Zendesk | Geckoboard

Geckoboard has enhanced its Zendesk Support integration to include custom ticket statuses. This feature allows users to filter or split Zendesk metrics by custom statuses, such as "Awaiting Customer" or "Engineering Review," improving visibility into support workflows.

Read more →

Geckoboard Ltd. Profile

Company Name

Geckoboard Ltd.

Company Website

https://www.geckoboard.com/

Year Founded

2010

HQ Location

3rd Floor, 60 Worship St, London EC2A 2EZ, UK

Employees

11-50

Social

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Financials

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