Geckoboard: Product updates, Customer stories, and Insights | 2026 Cuspera

Geckoboard real-time dashboards helped Octopus Legacy cut missed calls and reduce answer times. The company grew from 7 to 170 people and struggled with scattered data. Geckoboard unified live metric...s from Aircall, HubSpot, and Front, making them visible to all. This saved the operations manager five hours a week on reporting. The team now reacts faster and holds each other accountable, improving customer experience.
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Geckoboard helps Veho's Help Desk track IT support tickets and spot issues fast. The team manages about 900 monthly tickets and uses Geckoboard dashboards to monitor SLAs, CSAT scores, and ticket tre...nds. The dashboard gives real-time visibility and helps managers support agents and address problems early. Geckoboard integrates with Zendesk and Notion, making data easy to access for the whole company.
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Geckoboard helped Avail focus on the right KPIs as they scaled from startup to scale-up. The team used Geckoboard dashboards to display live metrics like activation and engagement rates. This visibil...ity sparked team conversations and improved focus. Activation rate increased by 40%. Engagement rate more than doubled. The team became more motivated and collaborative, rallying around shared goals.
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Geckoboard helped Veeqo's support team boost productivity and morale. Ade Mitchell, support manager, used Geckoboard dashboards to track ticket metrics and set weekly targets. This created friendly c...ompetition and clear goals for the team. Training programs and live progress tracking sped up onboarding. Team members felt motivated by visible results and rewards. The approach improved team performance and engagement.
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Geckoboard helped Zip Co scale customer support as the company grew from 100,000 to 650,000 customers. Johann Loibl, head of customer services, used Zendesk and Geckoboard dashboards to track key met...rics and optimize support processes. The team expanded from 8 to 35 agents, handling 35,000-40,000 tickets per month. Real-time dashboards improved visibility and communication with leadership. Customer-centric practices and data-driven decisions led to efficient support operations.
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Geckoboard helped Woolworths MarketPlus give real-time data to their customer service teams. Before, only licensed Zendesk users could see performance data. Now, all team members and leaders can trac...k key metrics like ticket throughput and customer satisfaction. Teams use dashboards to spot issues fast and improve service. Team performance and job satisfaction have both gone up. Customer satisfaction is also higher since using Geckoboard.
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