Home Commerce and Sales E-Commerce Platform BigCommerce

BigCommerce: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: BigCommerce
Brand: BigCommerce
Rating: 4.46 (12164 reviews)

4.46 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(12164)

Ecommerce Solutions Through Open-Platform Flexibility | BigCommerce

AI Powered

BigCommerce Overview

BigCommerce offers ecommerce solutions with open-platform flexibility and extensibility. It is becoming the industry's most versatile solution; request a demo today!

Use Cases

Customers recommend Products & Pricelist Management, Helpdesk Management, Social Media Management, as the business use cases that they have been most satisfied with while using BigCommerce.

Other use cases:

Communication Management
Advertisement
Engagement Management
Promotion Management
Content Management
Order Management
Training & Onboarding

See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using BigCommerce.

Other priorities:

Enhance Customer Relationships
Improve Digital And Social Presence
Scale Best Practices
Enter New Markets Internationally Or Locally
Build Brand Awareness
Improve ROI
Grow Market Share
Launch New Products
Improve Brand Engagement
Improve Efficiency
Increase Customer Life Time Value
Improve Internal Communications
Improve Stakeholder Relations
Establish Thought Leadership
Improve Consistency
Manage Risk
Improve Visibility
Increase Average Basket Value

See all business priorities See less business priorities

BigCommerce Use-Cases and Business Priorities: Customer Satisfaction Data

BigCommerce works with different mediums / channels such as Chat. Promotions. Social Media etc.

BigCommerce's features include Templates, SEO, Widgets, etc. and BigCommerce support capabilities include Chat Support, Phone Support, AI Powered, etc. also BigCommerce analytics capabilities include Analytics, and Custom Reports.

Reviews

"An out-of-the-box experience to launch as soon as possible was key for us. A fast, reliable platform capable of supporting both B2B and B2C commerce was what we were looking for and found in BigCommerce." - Derrick Johnson

BigCommerce, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for BigCommerce

Top Industries

Retail
Manufacturing
Apparel & Fashion

Popular in

Small Business
Mid Market
Enterprise

BigCommerce is popular in Retail, Manufacturing, and Apparel & Fashion and is widely used by Small Business, Mid Market, and Enterprise.

BigCommerce Customer wins, Customer success stories, Case studies

What makes BigCommerce ideal for Products & Pricelist Management?

BigCommerce provides comprehensive product and pricelist management features. These features include product listing, inventory management, order processing, and integration with various marketplaces. The platform enables efficient management of product information and pricing across multiple channels. However, product listing search functionality and customization options in the product backend could be improved.

"...We all know how much work and time goes into listing products and meeting specifications specific to each site, and BigCommerce helps with exactly that!..." Peer review by Shane Conrad

Read Reviews

What makes BigCommerce ideal for Helpdesk Management?

How can BigCommerce enhance your Communication Management process?

BigCommerce facilitates communication with customers by enabling order confirmation and tracking emails, automated review requests, and direct messaging from orders. It also offers analytics tools for tracking social media engagement. The platform lacks a messaging system for customers to contact the site owner.

"...You can also send an email campaign that includes multiple emails to re-engage lapsed customers or send current customer recommendations or special offers. ..." 20 Bigcommerce Apps Worth Using to Grow Your Online Store

Read Reviews

What benefits does BigCommerce offer for Advertisement?

BigCommerce offers advertising capabilities that include integrating with platforms such as Google Ads, Facebook Ads, and email marketing platforms. It also provides analytics to inform advertising spending and product updates. However, there are limitations such as the lack of scheduling features for blogs and ads.

"...Marketing: Where can you advertise and what can you say?..." CBD Ecommerce Solutions

Read Reviews

8 buyers and buying teams have used Cuspera to assess how well BigCommerce solved their E-Commerce Platform needs. Cuspera uses 12164 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

CUSTOMERS	TESTIMONIALS
Derrick Johnson Operations Manager The Beer Bat	An out-of-the-box experience to launch as soon as possible was key for us. A fast, reliable platform capable of supporting both B2B and B2C commerce was what we were looking for and found in BigCommerce. Testimonial By Derrick Johnson
David Berlach Managing Director Bohemian Traders	BigCommerce is a platform that lets developers build whatever they want. We can build customised solutions and plug them straight in with really strong APIs that create a lot of scope for brands like us. Shopping should be an easy process, but also one where our customers can expect quality and tha...t includes the online experience. BigCommerce helps us do that. Testimonial By David Berlach
Daniel Phillips Chief Financal Officer(CFO) The Good and the Beautiful	We wanted something capable, scalable and big but it seemed like with Magento, we would need a big full time development staff on hand to program it. With BigCommerce the platform does most of the heavy lifting and programming. Testimonial By Daniel Phillips

CUSTOMERS	TESTIMONIALS
Derrick Johnson Operations Manager The Beer Bat	An out-of-the-box experience to launch as soon as possible was key for us. A fast, reliable platform capable of supporting both B2B and B2C commerce was what we were looking for and found in BigCommerce. Testimonial By Derrick Johnson
David Berlach Managing Director Bohemian Traders	BigCommerce is a platform that lets developers build whatever they want. We can build customised solutions and plug them straight in with really strong APIs that create a lot of scope for brands like us. Shopping should be an easy process, but also one where our customers can expect quality and tha...t includes the online experience. BigCommerce helps us do that. Testimonial By David Berlach
Daniel Phillips Chief Financal Officer(CFO) The Good and the Beautiful	We wanted something capable, scalable and big but it seemed like with Magento, we would need a big full time development staff on hand to program it. With BigCommerce the platform does most of the heavy lifting and programming. Testimonial By Daniel Phillips

BigCommerce is enterprise ecommerce: simplified.

Frequently Asked Questions(FAQ)

for BigCommerce

What is BigCommerce?

BigCommerce is an e-Commerce platform offering differentiated Commerce experiences without compromising security, stability or scalability and helping optimize for business growth. The platform can be used in industries such as Apparel & Fashion, Food & Beverage, Automotive and more.

The Storefront Design features include a Page Builder Visual editor with drag-and-drop facility for creating, launching and editing websites that can be optimized for mobile devices. The Storefront Conversion features support creation of discount and promotion content, without the need for scripting, integration with payment gateways and digital wallets and customizable SEO-friendly URLs.

The Headless Commerce module includes many features for supporting brands that are more editorial and content focused, such as connecting with WordPress through its pre-built plugin. The platform helps provide flexibility to sell where customers are shopping by supporting integration with large marketplaces such as Amazon, eBay and others, in addition to integrations with Facebook, Instagram and other social media sites.

The platform supports multiple currencies and the front-end can be localized for any language.

What is BigCommerce used for?

BigCommerce is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Products & Pricelist Management, Helpdesk Management and Social Media Management .