BigCommerce Overview
This is a summary of the comprehensive capabilities and benefits of BigCommerce based on over 12164 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
BigCommerce, WooCommerce, Shopify, Shopify Plus, Ecwid, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if BigCommerce is right for your needs? Our Cuspera AI engine can evaluate how BigCommerce fits your specific business needs, industry, and context. Get your personalized assessment report today.
BigCommerce supports business activities such as:
- Products & Pricelist Management
- Helpdesk Management
- Social Media Management
- Communication Management
- Advertisement
BigCommerce can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, Improve Digital And Social Presence, Scale Best Practices, etc. It can help manage these activities if you use Chat Promotions Social Media etc. for these needs. As a solution, BigCommerce's capabilities include Templates, SEO, Widgets, etc.
BigCommerce Retail Vertical is its biggest customer base.
Reviews
"BigCommerce helped us move away from operating on multiple back-end systems that didn’t talk to each other well and, at times led to a less than ideal consumer experience. Being on just one platform creates a much more seamless experience for the co...nsumer. " - Kristi Jackson
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well BigCommerce solved their E-Commerce Platform needs. Cuspera uses 12164 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using BigCommerce.
Use Cases
Peers recommend Products & Pricelist Management , Helpdesk Management , Social Media Management , as the business use cases that they have been most satisfied while using BigCommerce.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Products & Pricelist Management |
4.42/5 ★ |
"...We can also manage many more products and offer several pickup and delivery options...." Peer review by Consultant in Marketing |
| Helpdesk Management with Chat |
4.63/5 ★ |
"...Additionally if they run into difficulty, BigCommerce tech support is very helpful...." Peer review by Verified User, Manager in Customer Service, Retail |
| Social Media Management with Promotions, Social Media, E-Mail, Coupons and Newsletter |
4.93/5 ★ |
"...BigCommerce apps help you set up live chats on your website and on social media, manage customer data, and increase conversions. ..." 20 Bigcommerce Apps Worth Using to Grow Your Online Store |
| social media analytics |
4.87/5 ★ |
"...BigCommerce has third-party apps for accounting and tax, analytic and reporting, payment and security, shipping and fulfillment, CRM and customer service, and more. ..." 7 Best Website Builders for Small Businesses |
| scheduling post to social media |
4.97/5 ★ |
"...From integration with email newsletter gear (vehicle responders), developing coupons / advertising campaigns, unlimited product variations (e.g. unique t-blouse colorations and sizes), transport and tax configurations, comfy price gateway integrations, handling returns, keep data reporting, social sharing, product desire listing, product critiques, and many others...." Peer review by Scott M., Marketing and Advertising |
| managing social media account |
4.62/5 ★ |
"...Like Shopify, BigCommerce lets you sell anywhere with its Omnichannel manager that lets you connect different market places, social media accounts, and physical stores from one point. ..." Shopify vs. Squarespace vs. BigCommerce |
| engaging on social media |
3.82/5 ★ |
"...Sample Rate Response POST https://developerserver.com/rate https://medium.com/media/819ed3cb86b5bfb5c86be9dcc0a4c356/hrefWhile..." BYO Custom Solutions with the BigCommerce Shipping Provider API |
| monitoring social media |
3.88/5 ★ |
"...We find the analytics on BigCommerce very easy to use and useful especially for tracking our social media engagement during a campaign - the abandoned cart feature is also very useful...." Peer review by Mandy M., Marketing and Advertising |
| PEER EXPERIENCES | |
|---|---|
| Products & Pricelist Management |
4.42/5 ★ |
"...We can also manage many more products and offer several pickup and delivery options...." Peer review by Consultant in Marketing |
|
| Helpdesk Management with Chat |
4.63/5 ★ |
"...Additionally if they run into difficulty, BigCommerce tech support is very helpful...." Peer review by Verified User, Manager in Customer Service, Retail |
|
| Social Media Management with Promotions, Social Media, E-Mail, Coupons and Newsletter |
4.93/5 ★ |
"...BigCommerce apps help you set up live chats on your website and on social media, manage customer data, and increase conversions. ..." 20 Bigcommerce Apps Worth Using to Grow Your Online Store |
|
| social media analytics |
4.93/5 ★ |
| scheduling post to social media |
4.93/5 ★ |
| managing social media account |
4.93/5 ★ |
| engaging on social media |
4.93/5 ★ |
| monitoring social media |
4.93/5 ★ |
76+ more Business Use Cases
Our AI advisor, Wyz, harnessed 12164 insights from peers and experts to help you assess how these BigCommerce use cases fit your E-Commerce Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
BigCommerce helped us move away from operating on multiple back-end systems that didn’t talk to each other well and, at times led to a less than ideal consumer experience. Being on just one platform creates a much more seamless experience for the consumer. Testimonial By Kristi Jackson |
|
Look, we’re not trying to overstretch this side of our business, but you better believe we would be sunk if we did not have BigCommerce. The BigCommerce platform was exactly what we needed. Testimonial By Caleb Harris |
|
We wanted something capable, scalable and big but it seemed like with Magento, we would need a big full time development staff on hand to program it. With BigCommerce the platform does most of the heavy lifting and programming. Testimonial By Daniel Phillips |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kristi Jackson Director of Marketing Yeti Cycles |
BigCommerce helped us move away from operating on multiple back-end systems that didn’t talk to each other well and, at times led to a less than ideal consumer experience. Being on just one platform creates a much more seamless experience for the consumer. Testimonial By Kristi Jackson |
|
Caleb Harris Sr. Vice President of Business Development Ink Custom Tees |
Look, we’re not trying to overstretch this side of our business, but you better believe we would be sunk if we did not have BigCommerce. The BigCommerce platform was exactly what we needed. Testimonial By Caleb Harris |
|
Daniel Phillips Chief Financal Officer(CFO) The Good and the Beautiful |
We wanted something capable, scalable and big but it seemed like with Magento, we would need a big full time development staff on hand to program it. With BigCommerce the platform does most of the heavy lifting and programming. Testimonial By Daniel Phillips |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study Yeti CyclesRead More |
|
Case Study Four Pillars GinRead More |
|
Case Study GourmetFuelRead More |
Frequently Asked Questions(FAQ)
for BigCommerce
What is BigCommerce?
What is BigCommerce used for?
What are the top features of BigCommerce?
Who uses BigCommerce?
What are BigCommerce alternatives?
Where is BigCommerce located?
Popular Business Setting
for BigCommerce
Top Industries
- Retail
- Manufacturing
- Apparel & Fashion
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used BigCommerce to Acquire customers and Increase sales & revenue
BigCommerce Alternatives
Peer and Expert Opinion on Features
for BigCommerce
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (468) |
| SEO | Read Reviews (299) |
| Widgets | Read Reviews (283) |
| Personalization | Read Reviews (184) |
| Dashboard | Read Reviews (122) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (468) |
| SEO | Read Reviews (299) |
| Widgets | Read Reviews (283) |
| Personalization | Read Reviews (184) |
| Dashboard | Read Reviews (122) |
IT and Other Capabilities
for BigCommerce
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (520) |
| Data Import | Read Reviews (948) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (520) |
| Data Import | Read Reviews (948) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (214) |
| Phone Support | Read Reviews (145) |
| Email Support | Read Reviews (119) |
| 24/7 Support | Read Reviews (1383) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (214) |
| Phone Support | Read Reviews (145) |
| Email Support | Read Reviews (119) |
| 24/7 Support | Read Reviews (1383) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (1881) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (343) |
| Custom Reports | Read Reviews (1881) |
Software Failure Risk Guidance
?for BigCommerce
Overall Risk Meter
Top Failure Risks for BigCommerce
Vendor Profile Details
Company Name
BigCommerce
Company Website
https://www.bigcommerce.com/HQ Location
685 Market Street, 3rd Floor, San Francisco, California 94105, US
Employees
251-500
Social
Financials
SERIES F
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