BigCommerce Overview

BigCommerce offers ecommerce solutions with open-platform flexibility and extensibility. It is becoming the industry's most versatile solution; request a demo today!

Use Cases

Customers recommend Products & Pricelist Management, Helpdesk Management, Social Media Management, as the business use cases that they have been most satisfied with while using BigCommerce.

Other use cases:

  • Communication Management
  • Advertisement
  • Engagement Management
  • Promotion Management
  • Content Management
  • Order Management
  • Training & Onboarding
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using BigCommerce.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve ROI
  • Grow Market Share
  • Launch New Products
  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Improve Consistency
  • Manage Risk
  • Improve Visibility
  • Increase Average Basket Value
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BigCommerce Use-Cases and Business Priorities: Customer Satisfaction Data

BigCommerce works with different mediums / channels such as Chat. Promotions. Social Media etc.

BigCommerce's features include Templates, SEO, Widgets, etc. and BigCommerce support capabilities include Chat Support, Phone Support, AI Powered, etc. also BigCommerce analytics capabilities include Analytics, and Custom Reports.

Reviews

"And that's the simplicity of going from using nearly 70 different apps on WooCommerce to BigCommerce. BigCommerce is all we need." - Rob Buckley

BigCommerce, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for BigCommerce

Top Industries

  • Retail
  • Manufacturing
  • Apparel & Fashion

Popular in

  • Small Business
  • Mid Market
  • Enterprise

BigCommerce is popular in Retail, Manufacturing, and Apparel & Fashion and is widely used by Small Business, Mid Market, and Enterprise.

BigCommerce Customer wins, Customer success stories, Case studies

Why is BigCommerce the best choice for Products & Pricelist Management?

What benefits does BigCommerce offer for Helpdesk Management?

How does BigCommerce facilitate Social Media Management?

What makes BigCommerce ideal for Communication Management?

8 buyers and buying teams have used Cuspera to assess how well BigCommerce solved their E-Commerce Platform needs. Cuspera uses 12164 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

CUSTOMERS TESTIMONIALS
BigCommerce testimonial

Rob Buckley

Managing Director

GourmetFuel
And that's the simplicity of going from using nearly 70 different apps on WooCommerce to BigCommerce. BigCommerce is all we need. Testimonial By Rob Buckley
BigCommerce testimonial

Mark Hopkins

Chief Information Officer

Skullcandy
We are really taking bets on social commerce, leveraging built-in BigCommerce integrations to serve product catalogs across social channels where orders start in the social channel, and seamlessly drop into BigCommerce’s control panel for streamlined fulfillment. Testimonial By Mark Hopkins
BigCommerce testimonial

Kristi Jackson

Director of Marketing

Yeti Cycles
BigCommerce helped us move away from operating on multiple back-end systems that didn’t talk to each other well and, at times led to a less than ideal consumer experience. Being on just one platform creates a much more seamless experience for the consumer. Testimonial By Kristi Jackson
CUSTOMERS TESTIMONIALS
BigCommerce testimonial

Rob Buckley

Managing Director

GourmetFuel
And that's the simplicity of going from using nearly 70 different apps on WooCommerce to BigCommerce. BigCommerce is all we need. Testimonial By Rob Buckley
BigCommerce testimonial

Mark Hopkins

Chief Information Officer

Skullcandy
We are really taking bets on social commerce, leveraging built-in BigCommerce integrations to serve product catalogs across social channels where orders start in the social channel, and seamlessly drop into BigCommerce’s control panel for streamlined fulfillment. Testimonial By Mark Hopkins
BigCommerce testimonial

Kristi Jackson

Director of Marketing

Yeti Cycles
BigCommerce helped us move away from operating on multiple back-end systems that didn’t talk to each other well and, at times led to a less than ideal consumer experience. Being on just one platform creates a much more seamless experience for the consumer. Testimonial By Kristi Jackson
 

Remington Industries Elevates Online Experience with Launch of BigCommerce B2B Edition

Remington Industries has upgraded its online store to BigCommerce B2B Edition to enhance the purchasing experience for B2B buyers. This upgrade offers features like multi-user accounts, custom pricin...g, streamlined ordering, and self-service portals, aiming to simplify and improve the buying process for professional purchasers.

Read on →
 

Fortis and BigCommerce Announce Payments Partnership to Simplify Checkout and Accelerate Business Growth

Fortis and BigCommerce Announce Payments Partnership to Simplify Checkout and Accelerate Business Growth

Read on →
 

Graham & Brown Achieves Significant Digital Transformation and Revenue Growth with BigCommerce B2B Ecommerce Platform - Nasdaq

Graham & Brown launched a B2B ecommerce site on BigCommerce, achieving significant digital transformation and revenue growth. The platform, developed in 12 weeks, enhanced customer experience and ope...rational efficiency, reducing service inquiries and order backlogs. It supports multi-currency transactions and features tools like Quick Order and bespoke wallpaper creation, aiding Graham & Brown's expansion into European markets.

Read on →

Toolden - Retail

BigCommerce helped Toolden move from a custom website to a cloud-native SaaS platform. Toolden needed better features, easy API integrations, and less maintenance. With BigCommerce, Toolden now offer...s 60,000 products and uses seamless ERP integration. The company saw a 200% increase in revenue and 32% year-on-year growth since 2020. Toolden now serves both B2C and B2B customers with separate sites and advanced features.

Read on →

AHP Dental & Medical - Health, Wellness And Fitness

BigCommerce helped AHP Dental & Medical upgrade from a manual, inefficient ecommerce system. The company needed a scalable B2B platform to automate processes and support growth. By integrating BigCom...merce with their ERP, they streamlined operations and improved the user experience. As a result, 75% of transactions now happen through the website, saving $60,000 a year and 15 hours of work each day.

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Marshall Wolf Automation - Industrial Automation Distributor

BigCommerce B2B Edition helped Marshall Wolf Automation move from a slow, hard-to-manage legacy platform. The company needed a flexible ecommerce solution to support modern B2B sales. BigCommerce del...ivered built-in B2B features like quoting, customer-specific pricing, and Net 30 terms. Marshall Wolf Automation reclaimed 25-30% of time from platform maintenance and saved over 100 hours each year. The new platform made operations easier and improved the buying experience.

Read on →

BigCommerce is enterprise ecommerce: simplified.

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Frequently Asked Questions(FAQ)

for BigCommerce

What is BigCommerce?

BigCommerce is an e-Commerce platform offering differentiated Commerce experiences without compromising security, stability or scalability and helping optimize for business growth. The platform can be used in industries such as Apparel & Fashion, Food & Beverage, Automotive and more.

The Storefront Design features include a Page Builder Visual editor with drag-and-drop facility for creating, launching and editing websites that can be optimized for mobile devices. The Storefront Conversion features support creation of discount and promotion content, without the need for scripting, integration with payment gateways and digital wallets and customizable SEO-friendly URLs.

The Headless Commerce module includes many features for supporting brands that are more editorial and content focused, such as connecting with WordPress through its pre-built plugin. The platform helps provide flexibility to sell where customers are shopping by supporting integration with large marketplaces such as Amazon, eBay and others, in addition to integrations with Facebook, Instagram and other social media sites.

The platform supports multiple currencies and the front-end can be localized for any language.

What is BigCommerce used for?

BigCommerce is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Products & Pricelist Management, Helpdesk Management and Social Media Management .

What are the top features of BigCommerce?

Templates, SEO and Widgets are some of the top features of BigCommerce.

Who uses BigCommerce?

BigCommerce is used by Retail, Manufacturing and Apparel & Fashion among other industries.

What are BigCommerce alternatives?

ShippingEasy, Shippo, Skubana and ShipStation are popular alternatives for BigCommerce.

Where is BigCommerce located?

BigCommerce is headquartered at 685 Market Street, 3rd Floor, San Francisco, California 94105, US.
lightning

Peers used BigCommerce for products & pricelist management and helpdesk management

BigCommerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (17)
Analytics

4.17/5 ★

Read Reviews (343)
Custom Reports

3.51/5 ★

Read Reviews (1881)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (17)
Analytics

4.17/5 ★

Read Reviews (343)
Custom Reports

3.51/5 ★

Read Reviews (1881)

Software Failure Risk Guidance

?

for BigCommerce

Overall Risk Meter

Low Medium High

Top Failure Risks for BigCommerce

BigCommerce Pty. Ltd News

Partnership

BigCommerce Expands Stripe Integration to Deliver Optimized Checkout Experiences and Transform Checkout into a Growth Engine IT Business Net - IT Business Net

BigCommerce has expanded its partnership with Stripe to enhance its checkout capabilities for merchants globally. The upgraded integration provides access to Stripe's Optimized Checkout Suite, offering dynamic local and alternative payment methods, AI-driven fraud prevention, and a unified platform for payments. This expansion aims to reduce checkout friction, support global payment flexibility, and increase revenue for BigCommerce merchants.

Read more →
Partnership

BigCommerce Partners with Stripe to Support New Agentic - GlobeNewswire

BigCommerce has integrated with Stripe's new Agentic Commerce Suite, enabling merchants to leverage AI-driven shopping. This integration allows BigCommerce merchants to connect their product catalogs to AI Agents for enhanced discovery and checkout experiences. The partnership offers benefits like agent-powered purchases, fraud protection, and maintaining merchant control, facilitating scalable AI commerce adoption.

Read more →
Awards

BigCommerce Named as a Challenger in 2025 Gartner Magic QuadrantTM for ...

BigCommerce has been recognized as a Challenger in the 2025 Gartner Magic Quadrant for Digital Commerce Platforms. This marks the sixth consecutive year BigCommerce has received this recognition, highlighting its innovative approach and robust capabilities for B2B and B2C commerce. The platform's flexibility and rapid innovation are designed to support sophisticated merchants globally.

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Product

Commerce Introduces BigCommerce Payments Powered by PayPal - GlobeNewswire

BigCommerce introduces BigCommerce Payments, an embedded payment solution powered by PayPal, set to launch in the U.S. in 2026. This integration offers merchants advanced payment capabilities, including BNPL options, within the BigCommerce Control Panel. The partnership enhances merchant control and simplifies payment management, marking a significant step in Commerce's collaboration with PayPal.

Read more →

BigCommerce Pty. Ltd Profile

Company Name

BigCommerce Pty. Ltd

Company Website

https://www.bigcommerce.com/

HQ Location

685 Market Street, 3rd Floor, San Francisco, California 94105, US

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES F