Verified Reviews: Product updates, Customer stories, and Insights | 2026 Cuspera

Avis Vérifiés helped Total Energies boost SEO and conversion. The company switched to Avis Vérifiés in June 2020 to collect customer reviews at key moments. They replaced long surveys with two short ...questionnaires, increasing feedback. As a result, Total Energies saw a 40% increase in SEO traffic, a 25% rise in SEO positions, and a 1.2% higher click-through rate. Customer reviews now play a key role in building trust and improving the online experience.
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ENGIE pour les professionnels used Avis Vérifiés by Skeepers to improve customer satisfaction and NPS. The company faced challenges from the energy crisis and needed to rebuild trust with business cl...ients. They collected 78,000 responses per year and achieved a 4.7/5 rating from 54,000 verified reviews. 95% of post-feedback actions were completed on time. Automated surveys and review sharing boosted their online reputation and helped them act quickly on customer feedback.
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Avis Vérifiés by Skeepers helped BUT, a major French home goods retailer, double its average click-through rate (CTR) on product pages by adding customer reviews. BUT wanted to enrich product pages a...nd reassure buyers. They chose customer review collection over chat for better visibility and SEO. Product pages with reviews saw a 2x higher CTR, and the presence of ratings increased CTR by 14%. Pages with a 5/5 rating reached a 19% CTR, compared to 5% for pages without reviews.
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Skeepers helped ENGIE pour les professionnels improve customer satisfaction and NPS. The company faced challenges from the energy crisis, which hurt client loyalty and scores. ENGIE used Avis Vérifié...s to collect certified reviews and Skeepers' Feedback Management to gather more feedback. They collected 78,000 responses per year, acted on 95% of feedback quickly, and achieved a 4.7/5 rating from 54,000 verified reviews.
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