Kommo Overview

Kommo transforms lead conversion and sales automation by integrating seamlessly with various messaging apps. This web-based CRM simplifies client management, offering a complete history of interactions and AI-powered chat management. Businesses benefit from customizable pipelines and task management, optimizing client engagement. Kommo's platform enhances communication efficiency, crucial for small businesses and entrepreneurs across 109 countries. By automating conversations, it reduces manual effort, leading to increased sales opportunities. The platform's intuitive design ensures ease of use, making it a valuable tool for businesses aiming to improve ROI through streamlined client interactions and effective sales strategies.

Use Cases

Customers recommend Lead Management, Contact List Management, Engagement Management, as the business use cases that they have been most satisfied with while using Kommo.

Other use cases:

  • Communication Management
  • Helpdesk Management
  • Call Recording
  • Social Media Management
  • Public Relations
  • Call Analytics
  • Lead Engagement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Kommo.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
  • Improve Efficiency
  • Improve ROI
See all business priorities See less business priorities

Kommo Use-Cases and Business Priorities: Customer Satisfaction Data

Kommo works with different mediums / channels such as Phone Calls. Website. Chat etc.

Kommo's features include Widgets, Personalization, Alerts: Popups & Notifications, etc. and Kommo support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Kommo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The automated pipeline to track calls, sites visits and online chats makes it fast and quick to connect with potential customers...." Peer review by Christopher Power, Virtual Enterprise Coordinator/Educator, NYC Department of Education / Francis Lewis High School

Kommo, Teamgate CRM, Voiptime Cloud, OnePageCRM, Salesflare, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kommo boosts sales by automating conversations across messaging apps. Leads are converted to sales using this web-based online CRM.

Popular Business Setting

for Kommo

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Kommo is popular in Computer Software, Marketing And Advertising, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Kommo Customer wins, Customer success stories, Case studies

How can Kommo optimize your Lead Management Workflow?

How does Kommo address your Contact List Management Challenges?

Why is Kommo the best choice for Engagement Management?

How efficiently Does Kommo manage your Communication Management?

Why is Kommo the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Kommo solved their CRM needs. Cuspera uses 1418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

amoCRM - Computer Software

Kommo helped amoCRM manage its partner relationships. Alexandra Najaryan, head of the expert partner program, used Kommo to organize and automate partner management. The team doubled its partnership ...network in just 8 months. Kommo features like RingCentral SMS, Salesbot, and team messaging supported this growth. The CRM made it easier to handle marketing, sales, and support tasks.

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Wedding.net - Events Services

Kommo CRM helped Wedding.net, a top wedding planning website in India, manage vendor relationships. The company used Kommo's tasks, custom fields, and pipelines features. With Kommo, Wedding.net shor...tened their sales cycle by 30%. The platform made it easier for their team to organize and track vendor interactions. This led to faster deal closures and improved efficiency.

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Silicon Cities Consulting & Advisory - Management Consulting

Kommo CRM for WhatsApp helped Silicon Cities Consulting & Advisory adapt during the Covid-19 pandemic. The company, led by Victor Marco, used Kommo's WhatsApp integration and unified inbox to manage ...sales and client communication. This solution allowed Victor to shorten the sales cycle. He also saw a big boost in conversion rate. Kommo made it easier to connect with clients and keep business moving during lockdown.

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Ruebush Hospitality Group - Property Management

Kommo helped Ruebush Hospitality Group fix their sales process. The company used Kommo's digital pipeline, amoFORM, and Mailchimp features. They removed useless leads and gained control over sales. M...onthly sales grew to $1 million. Kommo made it easier to manage property sales and boost results.

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B_Entertained DJs and More - Events Services

Kommo’s CRM for event planners helped B_Entertained DJs and More speed up their response rate by 50%. The company organizes weddings, corporate parties, and community events. They used features like ...Digital Pipeline, RingCentral, amoFORMS, Instagram, Facebook Messenger, Facebook Lead Ads, and Email Parser. Kommo’s Advanced plan supported their team in managing leads and client communication. The result was faster replies and better service for their clients.

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DO OK - Consulting

Kommo helped DO OK cut weekly sales team meetings by 50%. DO OK, a consulting and software development company, used Kommo's dashboard, activity log, and consolidated report features. The CRM made me...etings shorter and boosted productivity. It also made onboarding new teammates easier. Kommo supported DO OK in managing sales and team collaboration.

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Kommo’s Guide to WhatsApp Business [Feb 2024]

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Frequently Asked Questions(FAQ)

for Kommo

What is Kommo?

Kommo is a messenger-based sales and marketing CRM for sales, and marketing teams to boost sales, enhance customer engagement and increase revenue.

Kommo helps sales teams to synch data from all messenger apps and get all the conversations and leads, it can help scale business with AI chatbots. It comes with a unified inbox, and all communication is centralized, including team conversations which makes team collaboration easy.

Kommo comes with popular messenger apps: Facebook Messenger, Instagram, Skype, WeChat, Telegram and more. It offers an AI chatbot that’s enhanced with natural language processing, it can detect lead or customer’s intentions during the conversation, and then respond with pre-made templates and workflows. You can build your own chatbot with zero code, amoCRM integrates with email services, VoIP telephony, lead forms, payment processors and dozens more built-in integrations.

What is Kommo used for?

Kommo is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Lead Management, Contact List Management and Engagement Management .

What are the top features of Kommo?

Widgets, Personalization and Alerts: popups & Notifications are some of the top features of Kommo.

Who uses Kommo?

Kommo is used by Computer Software, Marketing And Advertising and Information Technology And Services among other industries.

What are Kommo alternatives?

Teamgate CRM, Voiptime Cloud, OnePageCRM and Salesflare are popular alternatives for Kommo.
lightning

Peers used Kommo for lead management and contact list management

Kommo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.82/5 ★

Read Reviews (6)
Analytics

4.51/5 ★

Read Reviews (81)
Custom Reports

4.20/5 ★

Read Reviews (169)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.82/5 ★

Read Reviews (6)
Analytics

4.51/5 ★

Read Reviews (81)
Custom Reports

4.20/5 ★

Read Reviews (169)

Software Failure Risk Guidance

?

for Kommo

Overall Risk Meter

Low Medium High

Top Failure Risks for Kommo

Kommo News

Product

wluciano/kommo-mcp-n8n

The GitHub repository "wluciano/kommo-mcp-n8n" hosts JSON files for integrating Kommo CRM with n8n. It centralizes workflows for managing leads and contacts via webhooks, allowing import, customization, and reuse in n8n instances. The project aims to streamline CRM operations through documented workflows and encourages community contributions.

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Product

Kommo launches WhatsApp Business integration as global API adoption soars by 5,400%

Kommo has launched a new WhatsApp Business integration, leveraging Metas WhatsApp Cloud API. This integration enables businesses to automate customer communication, deploy AI-powered chatbots, and scale real-time messaging. The WhatsApp Business API market has surged 5,400% since 2019, now serving over 50,000 companies. Kommos solution helps businesses reduce infrastructure costs and increase messaging capacity.

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Kommo Profile

Company Name

Kommo

Company Website

https://www.kommo.com/

HQ Location

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE