Voiptime Cloud Overview
Voiptime-Cloud enhances call centers with powerful cloud-based software. Efficiency and flexibility are provided to USA & Canada clients.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Lead Management, as the business use cases that they have been most satisfied with while using Voiptime Cloud.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Voiptime Cloud.
Voiptime Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Voiptime Cloud works with different mediums / channels such as Phone Calls.
Voiptime Cloud's features include Recording, Dashboard, Templates, etc. and Voiptime Cloud support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Voiptime Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"Voiptime Cloud software is very efficient, intuitive, and easy-to-use. It’s literally plug-and-play, I barely had to conduct any training with my agents. I was able to see immediate results after only one month of using this dialer. Great Software! ...Love it!" - Steve S
Voiptime Cloud, DialedIn by ChaseData, Phoneburner, Ricochet360, Velocify LeadManager, etc., all belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Voiptime Cloud
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Telecommunications
Popular in
- Small Business
- Mid Market
- Enterprise
Voiptime Cloud is popular in Marketing And Advertising, Information Technology And Services, and Telecommunications and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Voiptime Cloud Use Cases
What benefits does Voiptime Cloud offer for Call Recording?
What makes Voiptime Cloud ideal for Helpdesk Management?
Why is Voiptime Cloud the best choice for Lead Management?
How can Voiptime Cloud optimize your Contact List Management Workflow?
How can Voiptime Cloud enhance your Engaging And Following Up process?
29+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Voiptime Cloud solved their Auto Dialer needs. Cuspera uses 1003 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Voiptime Cloud software is very efficient, intuitive, and easy-to-use. It’s literally plug-and-play, I barely had to conduct any training with my agents. I was able to see immediate results after only one month of using this dialer. Great Software! Love it! Testimonial By Steve S |
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I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download... them and to send to our clients who can proceed with leads. Lead and call statuses, callback, notes, and lead source features help to work with leads more effectively. We definitely recommend this to businesses looking for a system to manage leads and to make online calls. |
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VoiptimeCloud has helped us to become better organized and procedural about our business development and sales. It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry. Testimonial By Dmitry A |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Steve S Insurance |
Voiptime Cloud software is very efficient, intuitive, and easy-to-use. It’s literally plug-and-play, I barely had to conduct any training with my agents. I was able to see immediate results after only one month of using this dialer. Great Software! Love it! Testimonial By Steve S |
|
Martin W Telesales Company |
I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download... them and to send to our clients who can proceed with leads. Lead and call statuses, callback, notes, and lead source features help to work with leads more effectively. We definitely recommend this to businesses looking for a system to manage leads and to make online calls. |
|
Dmitry A Computer Games Industry |
VoiptimeCloud has helped us to become better organized and procedural about our business development and sales. It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry. Testimonial By Dmitry A |
Case Studies
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Frequently Asked Questions(FAQ)
for Voiptime Cloud
What is Voiptime Cloud?
Voiptime Cloud is a sales engagement platform that leverages the power of a cloud in the call center. It helps to direct all the resources towards providing the best customer experience. It helps to acquire customers and enhance customer relationships.
Voiptime helps to grow and sustain the business by monitoring current agent activity and call campaign progress in real-time mode, customize client cards and distribute leads between projects, all-encompassing reporting, select any campaign mode (Predictive, Power, Preview auto-dialers) and configure timezone dialing logic and more.
Some of its features include optimizing customer experience with the intelligent routing of calls and non-voice requests to the most skilled agent groups, construct IVR scripts to improve caller navigation and help the customers reach the right agent or department, provide the agents with access to all necessary customer-related information from our client cards or their CRM system and many more.
What is Voiptime Cloud used for?
What are the top features of Voiptime Cloud?
Who uses Voiptime Cloud?
What are Voiptime Cloud alternatives?
Where is Voiptime Cloud located?
Peers used Voiptime Cloud for call recording and helpdesk management
Voiptime Cloud Competitors
Voiptime Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (80) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (80) |
Software Failure Risk Guidance
?for Voiptime Cloud
Overall Risk Meter
Top Failure Risks for Voiptime Cloud
Voiptime News
Average Hold Time: All You Wanted To Ask About It
There are dozens of call center metrics to track, and they relate to different aspects of call center operations and functioning of your department. Nevertheless, some of those call center metrics are a little bit more important than other, at least because they have more powerful and direct impact on customer experience during customer interactions, thus ignoring them may result in a big trouble for your business.
Customer Journey Mapping: Complete Tutorial with Useful Tips
Some fundamental things make the sales process more manageable and let managers understand customer behavior, expectations, and trends. Successful enterprises try to understand and foresee every step of their prospective customers. To tell the truth, brands try to predict customers' thoughts and actions before they even think of them. There is how high business outcomes are gained.
Voiptime Has Compliance With ISO22301:2021 Standard!
The Voiptime Cloud, the call center and CRM software developer has received the certificate of compliance with the international standard ISO 22301: 2021, which is the certified evidence of compliance of the company's management system practices and technologies with the most efficient and demanding business continuity and stability standards.
Call Center Shrinkage: Calculation, Definition and Resolution Practices
As call centers are the customer service departments or sales departments, the call center performance totally depends on the productivity and quality of customer service provided by call center agents
Voiptime Profile
HQ Location
Denver, Colorado
Employees
11-50
Social
Financials
PRIVATE
