Voiptime Cloud Overview
Voiptime Cloud is a sales engagement platform that leverages the power of a cloud in the call center. It helps to direct all the resources towards providing the best customer experience. It helps to acquire customers and enhance customer relationships.
Voiptime helps to grow and sustain the business by monitoring current agent activity and call campaign progress in real-time mode, customize client cards and distribute leads between projects, all-encompassing reporting, select any campaign mode (Predictive, Power, Preview auto-dialers) and configure timezone dialing logic and more.
Some of its features include optimizing customer experience with the intelligent routing of calls and non-voice requests to the most skilled agent groups, construct IVR scripts to improve caller navigation and help the customers reach the right agent or department, provide the agents with access to all necessary customer-related information from our client cards or their CRM system and many more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Voiptime Cloud solved their Auto Dialer needs. Cuspera uses 1003 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Voiptime Cloud.
Use Cases
Peers recommend Call Recording , Helpdesk Management , Lead Management , as the business use cases that they have been most satisfied while using Voiptime Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.61/5 ★ |
"...Unlimited call recording capacity storage, unlimited quantity of leads...." Peer review by Lucy Doan, Information Technology and Services |
| Helpdesk Management with Phone Calls |
4.48/5 ★ |
"...We have chosen this software for our call center operations after our friends recommended it...." Peer review by Anna Piotrowska, Telecommunications |
| Lead Management with Phone Calls |
4.77/5 ★ |
"...Good call quality, affordable price, lead management tools, ability to assign project to a responsible manager...." Peer review by Mirjam Maarleveld, Human Resources |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.61/5 ★ |
"...Unlimited call recording capacity storage, unlimited quantity of leads...." Peer review by Lucy Doan, Information Technology and Services |
|
| Helpdesk Management with Phone Calls |
4.48/5 ★ |
"...We have chosen this software for our call center operations after our friends recommended it...." Peer review by Anna Piotrowska, Telecommunications |
|
| Lead Management with Phone Calls |
4.77/5 ★ |
"...Good call quality, affordable price, lead management tools, ability to assign project to a responsible manager...." Peer review by Mirjam Maarleveld, Human Resources |
|
29+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1003 insights from peers and experts to help you assess how these Voiptime Cloud use cases fit your Auto Dialer needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download... them and to send to our clients who can proceed with leads. Lead and call statuses, callback, notes, and lead source features help to work with leads more effectively. We definitely recommend this to businesses looking for a system to manage leads and to make online calls. |
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|
Voiptime Cloud software is very efficient, intuitive, and easy-to-use. It’s literally plug-and-play, I barely had to conduct any training with my agents. I was able to see immediate results after only one month of using this dialer. Great Software! Love it! Testimonial By Steve S |
|
|
VoiptimeCloud has helped us to become better organized and procedural about our business development and sales. It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry. Testimonial By Dmitry A |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Martin W Telesales Company |
I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download... them and to send to our clients who can proceed with leads. Lead and call statuses, callback, notes, and lead source features help to work with leads more effectively. We definitely recommend this to businesses looking for a system to manage leads and to make online calls. |
|
Steve S Insurance |
Voiptime Cloud software is very efficient, intuitive, and easy-to-use. It’s literally plug-and-play, I barely had to conduct any training with my agents. I was able to see immediate results after only one month of using this dialer. Great Software! Love it! Testimonial By Steve S |
|
Dmitry A Computer Games Industry |
VoiptimeCloud has helped us to become better organized and procedural about our business development and sales. It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry. Testimonial By Dmitry A |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ToastRead More |
Frequently Asked Questions(FAQ)
for Voiptime Cloud
What is Voiptime Cloud?
What is Voiptime Cloud used for?
What are the top features of Voiptime Cloud?
Who uses Voiptime Cloud?
What are Voiptime Cloud alternatives?
Where is Voiptime Cloud located?
Popular Business Setting
for Voiptime Cloud
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Telecommunications
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Voiptime Cloud to Enhance customer relationships and Acquire customers
Voiptime Cloud Alternatives
Peer and Expert Opinion on Features
for Voiptime Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (126) |
| Dashboard | Read Reviews (25) |
| Templates | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Predictive dialer | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (126) |
| Dashboard | Read Reviews (25) |
| Templates | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Predictive dialer | Read Reviews (8) |
IT and Other Capabilities
for Voiptime Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (190) |
| Data Export | Read Reviews (160) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (190) |
| Data Export | Read Reviews (160) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (29) |
| 24/7 Support | Read Reviews (73) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (29) |
| 24/7 Support | Read Reviews (73) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (80) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (80) |
Software Failure Risk Guidance
?for Voiptime Cloud
Overall Risk Meter
Top Failure Risks for Voiptime Cloud
Vendor Profile Details
HQ Location
Denver, Colorado
Employees
51-200
Social
Financials
Private
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