About Voiptime Cloud
Voiptime Cloud is a sales engagement platform that leverages the power of a cloud in the call center. It helps to direct all the resources towards providing the best customer experience. It helps to acquire customers and enhance customer relationships.
Voiptime helps to grow and sustain the business by monitoring current agent activity and call campaign progress in real-time mode, customize client cards and distribute leads between projects, all-encompassing reporting, select any campaign mode (Predictive, Power, Preview auto-dialers) and configure timezone dialing logic and more.
Some of its features include optimizing customer experience with the intelligent routing of calls and non-voice requests to the most skilled agent groups, construct IVR scripts to improve caller navigation and help the customers reach the right agent or department, provide the agents with access to all necessary customer-related information from our client cards or their CRM system and many more.
Reviews - Customer Testimonials
Martin W
Telesales Company
Martin W
Telesales Company
Dmitry A
Computer Games Industry
Dmitry A
Computer Games Industry
Steve S
Insurance
Steve S
Insurance
Reviews - Case Studies
Peer and Expert Opinions
for
Voiptime Cloud
Goals
Acquire customers and Enhance customer relationships are the most popular goals peers achieved using Voiptime Cloud .
Channels
It is the best suited for phone calls, e-mail, offline, channels.
Processes
Peers recommend sales call management, lead management, helpdesk management, as the business processes that they have been most satisfied while using Voiptime Cloud .
Read Peer and Expert Experience for Business Use Cases
Sales call management With Phone calls
Call recording With Phone calls
Meeting management With Phone calls
Lead management With Phone calls
Helpdesk management With Phone calls
Contact list management With Phone calls
Contacts history With Phone calls and E mail
Engagement management With Phone calls
Engaging and following up With Phone calls
Telemarketing With Phone calls and E mail and Offline and Point of sale
Communication management With Phone calls
Tracking & monitoring communications With Phone calls
Sending & publishing communications With E mail and Phone calls
Customer case management With Phone calls
Sales document management With E mail and Phone calls and Offline and On premises
Contract management With E mail and Phone calls
Workflow management
Lead engagement With Phone calls
Follower management With Phone calls
Generation of new leads With Phone calls and Website
Capturing leads With Website
Campaign management With Phone calls
Campaign analytics
Customer feedback management With Phone calls
Measuring customer satisfaction With Phone calls
Training & onboarding
Conversion management With Phone calls
Lead nurturing With E mail
Lead tracking With Phone calls
Lead qualification With Phone calls
Business development With Phone calls
Lead routing With Phone calls
Account management With Phone calls
Knowledge management
Popular Business Setting
for
Voiptime Cloud
Top Industries
- Marketing and Advertising
- Telecommunications
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Voiptime Cloud to Acquire customers and Enhance customer relationships
Verify if it works for you
IT and Other Capabilities
for
Voiptime Cloud
- Low
- Medium
- High
data
Data Import
Data Export
Support
Phone Support
24/7 Support
Chat Support
Email Support
Other
Failure Risk Guidance Security Report ?
Overall Risk Meter
Top Failure Risks for Voiptime Cloud
First 5 Reports are Free
Compare Similar Software
Vendor Profile Details
