cuspera logo CUSPERA

Voiptime Cloud

4.7 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(1652 Reviews, Testimonials & Expert Opinions)
(1652 Reviews, Testimonials & Expert Opinions)

All-in-One Cloud Contact Center Solution enabling highest agent productivity and improved customer engagement

AI Powered
Connect with Vendor

About Voiptime Cloud

Voiptime Cloud is a sales engagement platform that leverages the power of a cloud in the call center. It helps to direct all the resources towards providing the best customer experience. It helps to acquire customers and enhance customer relationships.

Voiptime helps to grow and sustain the business by monitoring current agent activity and call campaign progress in real-time mode, customize client cards and distribute leads between projects, all-encompassing reporting, select any campaign mode (Predictive, Power, Preview auto-dialers) and configure timezone dialing logic and more.

Some of its features include optimizing customer experience with the intelligent routing of calls and non-voice requests to the most skilled agent groups, construct IVR scripts to improve caller navigation and help the customers reach the right agent or department, provide the agents with access to all necessary customer-related information from our client cards or their CRM system and many more.

Reviews - Case Studies

Case Study Toast

How Toast enhanced internal processes and improved customer experience with Voiptime Cloud outbound call center solution

Read Story →

How Toast enhanced internal processes and improved customer experience with Voiptime Cloud outbound call center solution

Read Story →

Peer and Expert Opinions
for Voiptime Cloud

Goals

Acquire customers and Enhance customer relationships are the most popular goals peers achieved using Voiptime Cloud .

Other goals:

  • Increase sales & revenue
  • Improve efficiency
  • Launch new products
See all goals See less goals

Channels

It is the best suited for phone calls, e-mail, offline, channels.

Other channels:

  • point of sale
  • website
  • text SMS
  • on premises
  • games
See all channels See less channels

Processes

Peers recommend sales call management, lead management, helpdesk management, as the business processes that they have been most satisfied while using Voiptime Cloud .

Read Peer and Expert Experience for Business Use Cases

Sales call management With Phone calls

Call recording With Phone calls

Meeting management With Phone calls

Lead management With Phone calls

Helpdesk management With Phone calls

Contact list management With Phone calls

Contacts history With Phone calls and E mail

Engagement management With Phone calls

Engaging and following up With Phone calls

Telemarketing With Phone calls and E mail and Offline and Point of sale

Communication management With Phone calls

Tracking & monitoring communications With Phone calls

Sending & publishing communications With E mail and Phone calls

Customer case management With Phone calls

Sales document management With E mail and Phone calls and Offline and On premises

Contract management With E mail and Phone calls

Workflow management

Lead engagement With Phone calls

Follower management With Phone calls

Generation of new leads With Phone calls and Website

Capturing leads With Website

Campaign management With Phone calls

Campaign analytics

Customer feedback management With Phone calls

Measuring customer satisfaction With Phone calls

Training & onboarding

Conversion management With Phone calls

Lead nurturing With E mail

Lead tracking With Phone calls

Lead qualification With Phone calls

Business development With Phone calls

Lead routing With Phone calls

Account management With Phone calls

Knowledge management

See allless Activities

Popular Business Setting
for Voiptime Cloud

Top Industries

  • Marketing and Advertising
  • Telecommunications
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Voiptime Cloud to Acquire customers and Enhance customer relationships

Verify if it works for you

IT and Other Capabilities
for Voiptime Cloud

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Phone Support

24/7 Support

Chat Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Voiptime Cloud

First 5 Reports are Free

Vendor Profile Details

Company Name Voiptime
Company Website https://voiptimecloud.com/
Year Founded 2009
HQ Location Denver, Colorado
Employees 51-200
Social
Financials Private