Voiptime Cloud Overview
Voiptime Cloud is a sales engagement platform that leverages the power of a cloud in the call center. It helps to direct all the resources towards providing the best customer experience. It helps to acquire customers and enhance customer relationships.
Voiptime helps to grow and sustain the business by monitoring current agent activity and call campaign progress in real-time mode, customize client cards and distribute leads between projects, all-encompassing reporting, select any campaign mode (Predictive, Power, Preview auto-dialers) and configure timezone dialing logic and more.
Some of its features include optimizing customer experience with the intelligent routing of calls and non-voice requests to the most skilled agent groups, construct IVR scripts to improve caller navigation and help the customers reach the right agent or department, provide the agents with access to all necessary customer-related information from our client cards or their CRM system and many more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Voiptime Cloud solved their Auto Dialer needs. Cuspera uses 1003 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Auto Dialer needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Voiptime Cloud.
Use Cases
Peers recommend Call Recording , Helpdesk Management , Lead Management , as the business use cases that they have been most satisfied while using Voiptime Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.61/5 ★ |
"...Call recording option with different statuses...." Peer review by Harry Turpin |
| Helpdesk Management with Phone Calls |
4.48/5 ★ |
"...Even if you ve never used call center software before, you ll easily figure it out...." Peer review by Kateryna K, Head of Marketing |
| Lead Management with Phone Calls |
4.77/5 ★ |
"...Outbound calling, lead management options, affordable prices, online access...." Peer review by Lucy Doan, Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.61/5 ★ |
"...Call recording option with different statuses...." Peer review by Harry Turpin |
|
| Helpdesk Management with Phone Calls |
4.48/5 ★ |
"...Even if you ve never used call center software before, you ll easily figure it out...." Peer review by Kateryna K, Head of Marketing |
|
| Lead Management with Phone Calls |
4.77/5 ★ |
"...Outbound calling, lead management options, affordable prices, online access...." Peer review by Lucy Doan, Information Technology and Services |
|
29+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1003 insights from peers and experts to help you assess how these Voiptime Cloud use cases fit your Auto Dialer needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Voiptime Cloud software is very efficient, intuitive, and easy-to-use. It’s literally plug-and-play, I barely had to conduct any training with my agents. I was able to see immediate results after only one month of using this dialer. Great Software! Love it! Testimonial By Steve S |
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|
I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download... them and to send to our clients who can proceed with leads. Lead and call statuses, callback, notes, and lead source features help to work with leads more effectively. We definitely recommend this to businesses looking for a system to manage leads and to make online calls. |
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|
VoiptimeCloud has helped us to become better organized and procedural about our business development and sales. It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry. Testimonial By Dmitry A |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Steve S Insurance |
Voiptime Cloud software is very efficient, intuitive, and easy-to-use. It’s literally plug-and-play, I barely had to conduct any training with my agents. I was able to see immediate results after only one month of using this dialer. Great Software! Love it! Testimonial By Steve S |
|
Martin W Telesales Company |
I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download... them and to send to our clients who can proceed with leads. Lead and call statuses, callback, notes, and lead source features help to work with leads more effectively. We definitely recommend this to businesses looking for a system to manage leads and to make online calls. |
|
Dmitry A Computer Games Industry |
VoiptimeCloud has helped us to become better organized and procedural about our business development and sales. It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry. Testimonial By Dmitry A |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ToastRead More |
Popular Business Setting
for Voiptime Cloud
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Telecommunications
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Voiptime Cloud to Enhance customer relationships and Acquire customers
Voiptime Cloud Alternatives
Peer and Expert Opinion on Features
for Voiptime Cloud
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (126) |
| Dashboard | Read Reviews (25) |
| Templates | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Predictive dialer | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (126) |
| Dashboard | Read Reviews (25) |
| Templates | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Predictive dialer | Read Reviews (8) |
IT and Other Capabilities
for Voiptime Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (190) |
| Data Export | Read Reviews (160) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (190) |
| Data Export | Read Reviews (160) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (29) |
| 24/7 Support | Read Reviews (73) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (29) |
| 24/7 Support | Read Reviews (73) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (80) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (80) |
Software Failure Risk Guidance
?for Voiptime Cloud
Overall Risk Meter
Top Failure Risks for Voiptime Cloud
Vendor Profile Details
HQ Location
Denver, Colorado
Employees
51-200
Social
Financials
Private
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