Nectar Desk Overview
Here’s the scoop on Nectar Desk! We've gathered over 462 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Nectar Desk, Dialfire, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Nectar Desk is right for your needs? Our Cuspera AI engine can evaluate how Nectar Desk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Nectar Desk supports business activities such as:
- Helpdesk Management
- Call Recording
- Call Analytics
- Workflow Management
- Contact List Management
Nectar Desk can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Increase Sales & Revenue, and Improve Internal Communications. It can help manage these activities if you use Phone Calls Text SMS User Generated Content etc. for these needs. As a solution, Nectar Desk's capabilities include Recording, Ticketing, and Dashboard.
Nectar Desk Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Quality inbound and outbound calls to customers and robustness of Nectar Desk system helped our sales reps to widen the sales, and features assisted in improving communication skills significantly...." Peer review by User
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Nectar Desk solved their Contact Center Software needs. Cuspera uses 462 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using Nectar Desk.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Call Analytics , as the business use cases that they have been most satisfied while using Nectar Desk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.91/5 ★ |
"...Quality inbound and outbound calls to customers and robustness of Nectar Desk system helped our sales reps to widen the sales, and features assisted in improving communication skills significantly...." Peer review by User |
| Call Recording with Phone Calls |
4.96/5 ★ |
"...Calls are all recorded so you have the ability to review and listen to them for quality purposes...." Peer review by YURI S., Head Of Operations |
| Call Analytics with Phone Calls and Text SMS |
4.83/5 ★ |
"...Detailed call analytics that provide your team with clear and simple reports...." How Nectar Desk Works with Zingtree Agent Scripts |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.91/5 ★ |
"...Quality inbound and outbound calls to customers and robustness of Nectar Desk system helped our sales reps to widen the sales, and features assisted in improving communication skills significantly...." Peer review by User |
|
| Call Recording with Phone Calls |
4.96/5 ★ |
"...Calls are all recorded so you have the ability to review and listen to them for quality purposes...." Peer review by YURI S., Head Of Operations |
|
| Call Analytics with Phone Calls and Text SMS |
4.83/5 ★ |
"...Detailed call analytics that provide your team with clear and simple reports...." How Nectar Desk Works with Zingtree Agent Scripts |
|
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 462 insights from peers and experts to help you assess how these Nectar Desk use cases fit your Contact Center Software needs.
Video
ActiveCampaign Automation to Create Contacts in Nectar Desk
Popular Business Setting
for Nectar Desk
Top Industries
- Information Technology and Services
- Financial Services
Popular in
- Small Business
- Mid Market
Peers used Nectar Desk to Enhance customer relationships and Scale best practices
Nectar Desk Alternatives
Peer and Expert Opinion on Features
for Nectar Desk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (33) |
| Ticketing | Read Reviews (15) |
| Dashboard | Read Reviews (15) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (33) |
| Ticketing | Read Reviews (15) |
| Dashboard | Read Reviews (15) |
IT and Other Capabilities
for Nectar Desk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (48) |
| Data Import | Read Reviews (51) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (48) |
| Data Import | Read Reviews (51) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (41) |
| Phone Support | Read Reviews (33) |
| Chat Support | Read Reviews (17) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (41) |
| Phone Support | Read Reviews (33) |
| Chat Support | Read Reviews (17) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (58) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (24) |
| Custom Reports | Read Reviews (58) |
Software Failure Risk Guidance
?for Nectar Desk
Overall Risk Meter
Top Failure Risks for Nectar Desk
Vendor Profile Details
Company Name
NectarDesk
Company Website
https://www.nectardesk.com/HQ Location
35 Bridge St, Picton, ON, Canada K0K 2T0
Employees
01-10
Social
Financials
SEED
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