Bazaarvoice Overview

Bazaarvoice enables brands and retailers to leverage customer voices and manage user-generated content at scale. Shoppers are engaged from discovery to purchase.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Social Media Management, as the business use cases that they have been most satisfied with while using Bazaarvoice.

Other use cases:

  • Sending & Publishing Communications
  • Customer Feedback Management
  • Content Management
  • Advertisement
  • Generation Of New Leads
  • Loyalty Management
  • Campaign Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Bazaarvoice.

Other priorities:

  • Launch New Products
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Increase Average Basket Value
  • Grow Market Share
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve Visibility
  • Increase Customer Life Time Value
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Bazaarvoice Use-Cases and Business Priorities: Customer Satisfaction Data

Bazaarvoice works with different mediums / channels such as Website. User Generated Content. Social Media etc.

Bazaarvoice's features include Personalization, SEO, Feedback Surveys, etc. and Bazaarvoice support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Bazaarvoice analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Also NPS comments useful for highighting CS issues...." Peer review by Charlie B, Group Digital Product Owner

Bazaarvoice, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bazaarvoice

Top Industries

  • Retail
  • Consumer Goods
  • Apparel & Fashion

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Bazaarvoice is popular in Retail, Consumer Goods, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Large Enterprise.

Bazaarvoice Customer wins, Customer success stories, Case studies

How can Bazaarvoice optimize your Rating And Review Management Workflow?

How can Bazaarvoice enhance your Engagement Management process?

How can Bazaarvoice optimize your Social Media Management Workflow?

What makes Bazaarvoice ideal for Sending & Publishing Communications?

What benefits does Bazaarvoice offer for Customer Feedback Management?

10 buyers and buying teams have used Cuspera to assess how well Bazaarvoice solved their Reviews and Reputation needs. Cuspera uses 4387 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Petco - Retail

Bazaarvoice helped Petco use user-generated content to improve the shopping experience. Petco wanted to help pet parents make better buying decisions. They used reviews and customer feedback to guide... shoppers. Visitors who read reviews saw a 15% higher revenue per visitor and an 8% higher conversion rate. Petco increased revenue, engagement, and customer loyalty with Bazaarvoice.

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L'Occitane - Consumer Goods - Large

Bazaarvoice's Creator Marketing platform, affable.ai, helped L'Occitane run a Christmas influencer campaign. The brand onboarded 53 micro-influencers, each with over 80,000 followers. L'Occitane auto...mated influencer discovery, campaign management, and analytics. This saved time and improved team efficiency. The campaign generated 80 Instagram stories and $23k in earned media value. L'Occitane increased product visibility and gained better influencer insights.

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Bazaarvoice Creator Marketing team - Marketing And Advertising - Large

Bazaarvoice affable.ai helped the Bazaarvoice Creator Marketing team achieve up to 80% time savings in managing creator marketing campaigns. The team used the AI-driven influencer marketing platform ...to connect brands with ideal creators, streamline campaign management, and handle over 200 creators efficiently. Before affable.ai, finding relevant influencers took weeks; now it takes minutes. The platform enabled the team to scale global creator marketing without adding headcount and deliver high-quality content for clients.

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Maybelline - Health, Wellness And Fitness

Bazaarvoice helped Maybelline collect more reviews for new products. Maybelline used Bazaarvoice to create a "Testers Squad" community. This community ran sampling campaigns to get ratings and review...s fast. Maybelline saw a 1,000% increase in review volume. The brand also saw higher average ratings and more product page views with reviews. This improved Maybelline's customer-centric marketing strategy.

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Nestlé Canada - Food & Beverages

Bazaarvoice helped Nestlé Canada use user-generated content to connect with customers. Nestlé wanted to become more consumer-focused and improve their products. They used Questions & Answers to liste...n and engage with shoppers. In three months, Nestlé received over 700 questions from consumers. This led to higher customer satisfaction, more engagement, and better insights for decisions.

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Rossignol - Consumer Goods - Large

Bazaarvoice helped Rossignol boost review collection by 119%. Rossignol used customer reviews across its website and stores to improve the shopping journey. Visitors who interacted with ratings and r...eviews saw a 262% increase in revenue per visitor. Customer engagement rose by 150%. Rossignol also used athlete and ambassador feedback to highlight product quality and drive conversions.

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How to ask: activate: and win with user-generated content campaigns

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Frequently Asked Questions(FAQ)

for Bazaarvoice

What is Bazaarvoice?

Bazaarvoice Connections is a Review Platform that supports in responding to questions and reviews across the retail network. It helps to improve brand engagement and acquire customers.

Bazaarvoice Connections helps in making a real connection with the customers by responding directly to the customer and turn bad reviews into a positive experience. It also helps to increase online retail sales, reduce returns and support costs and turn shopper feedback into action.

Bazaarvoice Retail Network supports in tracking and managing all the questions and reviews across One portal and sets rules, get notifications, and provide the information the shoppers need to make purchase decisions.

What is Bazaarvoice used for?

Bazaarvoice is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Rating And Review Management, Engagement Management and Social Media Management .

What are the top features of Bazaarvoice?

Personalization, SEO and Feedback surveys are some of the top features of Bazaarvoice.

Who uses Bazaarvoice?

Bazaarvoice is used by Retail, Consumer Goods and Apparel & Fashion among other industries.

What are Bazaarvoice alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Bazaarvoice.

Where is Bazaarvoice located?

Bazaarvoice is headquartered at 10901 Stonelake Blvd. Austin, TX 78759.
lightning

Peers used Bazaarvoice for rating and review management and engagement management

Bazaarvoice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (17)
Analytics

3.91/5 ★

Read Reviews (407)
Custom Reports

3.75/5 ★

Read Reviews (538)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (17)
Analytics

3.91/5 ★

Read Reviews (407)
Custom Reports

3.75/5 ★

Read Reviews (538)

Software Failure Risk Guidance

?

for Bazaarvoice

Overall Risk Meter

Low Medium High

Top Failure Risks for Bazaarvoice

Bazaarvoice, Inc. News

Partnership

Lowe's is now part of the Bazaarvoice Visual Syndication Network

Lowe's has joined the Bazaarvoice Visual Syndication Network, allowing its vendors to leverage Bazaarvoice's automated content supply chain. This partnership enables vendors to source, tag, and syndicate visual content, enhancing product pages and driving shopper engagement and conversions. The integration promises streamlined workflows and increased content visibility, significantly impacting retail conversion rates.

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Partnership

Lowe's Taps Bazaarvoice to Reshape its Digital Shopping Experience

Lowe's has partnered with Bazaarvoice to enhance its digital shopping experience by integrating user-generated content (UGC) into its product pages. This collaboration allows brands selling through Lowe's to syndicate visual content, such as customer photos and videos, directly onto Lowe's product detail pages. The initiative aims to increase conversion rates by showcasing authentic customer experiences, leveraging Bazaarvoice's Visual Syndication Network to streamline content management and distribution.

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Partnership

Lowes is now part of the Bazaarvoice Visual Syndication Network

Lowe's has joined the Bazaarvoice Visual Syndication Network, enabling vendors to enhance their retail presence with high-impact visual content. This partnership allows seamless sourcing and syndication of user-generated content, improving shopper engagement and conversion rates.

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Product

Bazaarvoice launches the new Intelligent Trust Mark for authentic ratings and reviews - GlobeNewswire

Bazaarvoice has introduced the Intelligent Trust Mark, a new feature for its user-generated content (UGC) platform. This innovation uses AI to verify the authenticity of product ratings and reviews, helping brands and retailers combat fake content and build shopper trust. The Trust Mark signals to consumers that reviews are genuine, enhancing transparency and credibility in e-commerce experiences.

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Bazaarvoice, Inc. Profile

Company Name

Bazaarvoice, Inc.

Company Website

https://www.bazaarvoice.com/

Year Founded

2005

HQ Location

10901 Stonelake Blvd. Austin, TX 78759

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A