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Bazaarvoice: Use-Cases, Insights and Reviews | 2024 Cuspera

4.38 5

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(4387)

Bazaarvoice | Allows brands and retailers to collect and display several types of authentic user-generated content on their e-commerce websites

AI Powered

Bazaarvoice Overview

Bazaarvoice enables brands and retailers to leverage customer voices and manage user-generated content at scale. Shoppers are engaged from discovery to purchase.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Social Media Management, as the business use cases that they have been most satisfied with while using Bazaarvoice.

Other use cases:

Sending & Publishing Communications
Customer Feedback Management
Content Management
Advertisement
Generation Of New Leads
Loyalty Management
Campaign Management

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Bazaarvoice.

Other priorities:

Launch New Products
Enhance Customer Relationships
Improve ROI
Improve Brand Engagement
Build Brand Awareness
Scale Best Practices
Enter New Markets Internationally Or Locally
Improve Digital And Social Presence
Improve Stakeholder Relations
Improve Efficiency
Increase Average Basket Value
Grow Market Share
Establish Thought Leadership
Improve Internal Communications
Improve Visibility
Increase Customer Life Time Value

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Bazaarvoice Use-Cases and Business Priorities: Customer Satisfaction Data

Bazaarvoice works with different mediums / channels such as Website, User Generated Content, Social Media, etc.

Bazaarvoice's features include Personalization, SEO, Feedback Surveys, etc.

Reviews

"...The agency I worked for at the time of implementation needed a great way of showcasing reviews for our clients, Bazaarvoice fixed that problem...." Peer review by Kara H., Marketing and Advertising

Bazaarvoice, PowerReviews, Yotpo, Okendo, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bazaarvoice

Top Industries

Retail
Consumer Goods
Apparel & Fashion

Popular in

Mid Market
Enterprise
Large Enterprise

Bazaarvoice is popular in Retail, Consumer Goods, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on Bazaarvoice Use Cases

How can Bazaarvoice optimize your Rating And Review Management Workflow?

Bazaarvoice enables businesses to collect, manage, and display customer ratings and reviews across multiple sales channels. This platform provides a central hub for monitoring customer feedback, including questions and answers, facilitating informed purchasing decisions and increasing sales. However, the system requires separate logins for different functionalities, potentially hindering user experience.

"...I've realized that strong ratings/reviews lead to higher SLS and conversion...." Peer review by christine p

How efficiently Does Bazaarvoice manage your Engagement Management?

Bazaarvoice Engagement Management capabilities allow businesses to gather and analyze customer engagement data, facilitating strategic decision-making and improving customer interactions. The platform enables businesses to leverage customer-generated content, foster community engagement, and enhance customer trust, ultimately driving website traffic and sales. However, the platform has limitations, such as the inability to view specific data sets concurrently.

"...The revenue per visitor rate is 15% higher and the conversion rate is 8% higher among visitors who engage with reviews on Petco s site. ..." Accelerate Conversion

How can Bazaarvoice optimize your Sending & Publishing Communications Workflow?

What makes Bazaarvoice ideal for Customer Feedback Management?

The platform consolidates customer feedback and questions, enabling businesses to gather and analyze reviews and feedback. The system facilitates measuring customer satisfaction and Net Promoter Score (NPS) over time, providing valuable data for product development, customer service, and other teams. The platform's limitations lie in its inability to delve deeper into customer insights beyond basic feedback and NPS metrics.

"...KidKraft captures the voice of the customer and uses feedback to improve products and market messaging...." Case Study KidKraft

56+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Bazaarvoice solved their Reviews and Reputation needs. Cuspera uses 4387 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Case Studies

COMPANY	CASE STUDIES
RedBalloon	Case Study RedBalloon RedBalloon drives sales, acquires new customers, and improves the shopper experience with UGC Read More
El Corte Inglés	Case Study El Corte Inglés El Corte Inglés leverages customer feedback to create a better online shopping experience Read More
Oliso	Case Study Oliso Customer feedback helps fuel Oliso’s revival Read More

Video

How to ask: activate: and win with user-generated content campaigns

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Frequently Asked Questions(FAQ)

for Bazaarvoice

What is Bazaarvoice?

Bazaarvoice Connections is a Review Platform that supports in responding to questions and reviews across the retail network. It helps to improve brand engagement and acquire customers.

Bazaarvoice Connections helps in making a real connection with the customers by responding directly to the customer and turn bad reviews into a positive experience. It also helps to increase online retail sales, reduce returns and support costs and turn shopper feedback into action.

Bazaarvoice Retail Network supports in tracking and managing all the questions and reviews across One portal and sets rules, get notifications, and provide the information the shoppers need to make purchase decisions.

What is Bazaarvoice used for?

Bazaarvoice is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Rating And Review Management, Engagement Management and Social Media Management .

What are the top features of Bazaarvoice?

Personalization, SEO and Feedback surveys are some of the top features of Bazaarvoice.

Who uses Bazaarvoice?

Bazaarvoice is used by Retail, Consumer Goods and Apparel & Fashion among other industries.

What are Bazaarvoice alternatives?

PowerReviews, Yotpo, Okendo and BirdEye are popular alternatives for Bazaarvoice.

Where is Bazaarvoice located?

Bazaarvoice is headquartered at 10901 Stonelake Blvd. Austin, TX 78759.

lightning

Peers used Bazaarvoice for rating and review management and engagement management

Bazaarvoice Competitors

More Bazaarvoice Alternatives...

Bazaarvoice Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.21/5 ★ Read Reviews (17)
Analytics	3.91/5 ★ Read Reviews (407)
Custom Reports	3.75/5 ★ Read Reviews (538)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.21/5 ★ Read Reviews (17)
Analytics	3.91/5 ★ Read Reviews (407)
Custom Reports	3.75/5 ★ Read Reviews (538)

Software Failure Risk Guidance

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for Bazaarvoice

Overall Risk Meter

Low Medium High

Top Failure Risks for Bazaarvoice

bazaarvoice Profile

Company Name

bazaarvoice

Company Website

https://www.bazaarvoice.com/

Year Founded

2005

HQ Location

10901 Stonelake Blvd. Austin, TX 78759

Employees

501-1000

Social

Financials

M&A