Real-World Case Studies and Customer Success Stories with Bazaarvoice

Bazaarvoice Sampling helped Argos collect over 20,000 reviews from 5,200 testers across 3,500 products. Argos wanted to increase sales across... a large catalog. They partnered with brands to give customers product samples and gather reviews. This increased review volume, helped brands sell more, and provided valuable insights. User-generated content is now central to Argos' strategy.
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Bazaarvoice's visual content solution helped DSW give online shoppers the same style guidance they get in stores. DSW used real-world... product photos to show how items look. Shoppers who engaged with this visual content were twice as likely to buy. These visitors also spent more. The solution boosted conversion and inspired more confident purchases.
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Bazaarvoice helped Urban Barn use user-generated content to improve their website and social channels. They added Bazaarvoice Galleries, Like2Buy, and... Reveal to show real customer photos and stories. Urban Barn saw a 270% increase in time on site. Their conversion rate went up by 59%. Average order value grew by 29%. This made shopping more engaging and consistent across all channels.
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Bazaarvoice Social Commerce helped Dreams, the UK’s leading bed specialist, boost conversion rates by 200%. By using Bazaarvoice Galleries and... Ratings & Reviews, Dreams increased time on site by 360% and average order value by 62%. User-generated content (UGC) inspired shoppers and improved trust. Visual UGC on the homepage and social channels drove more engagement and sales. Dreams now uses customer images to shape its own product imagery.
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Bazaarvoice Social Commerce helped Hobbycraft boost conversion by 219%. The retailer used user-generated content from social media and added Bazaarvoice... Galleries to their website. Customers who interacted with these galleries spent 367% more time on site and increased their average order value by 24%. Hobbycraft reached its annual ROI goal in just eight months. The solution also saved time for the team and improved customer engagement.
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Bazaarvoice Ratings & Reviews helped Brooks Running Australia boost conversion rates by 52%. The company used review syndication, sweepstakes, and... loyalty programs to collect 20,000 native reviews and syndicate 100,000 more. Shoppers who engaged with reviews drove a 48% increase in revenue per visitor. Brooks AU also saw a 10% lift in organic reach. The easy-to-use platform and local support made implementation smooth for their digital team.
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Bazaarvoice Contextual Commerce helped a US-headquartered furniture retailer boost holiday sales. The retailer wanted to increase average order value and... revenue during the winter season using real-time data and machine learning. Bazaarvoice built a creative on-site experience that delighted shoppers and highlighted new products. The campaign ran for three weeks and delivered an 11.3% lift in average order value and an 8.6% revenue increase. The partnership expanded to include more seasonal campaigns.
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Bazaarvoice Contextual Commerce helped a national furniture retailer boost patio sales by $830k in just 30 days. The retailer faced... low visibility for its outdoor furniture guide. Bazaarvoice used targeted contextualization campaigns to reach the right shoppers. The campaign appeared in over 410,000 sessions and drove a 5% lift in average order value. The retailer saw a 3.3% increase in conversions and 8.49% revenue lift.
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Bazaarvoice Ratings & Reviews helped Absco Sheds boost review volume by 1,190% across retail partners. Absco Sheds used QR codes... and gift card incentives to collect over 1,100 reviews in under two years. Syndicating reviews to retailers like Bunnings, Home Depot, and Walmart increased sales and improved customer satisfaction. The solution set clear assembly expectations and built trust with buyers. Absco Sheds also used reviews in social media and paid ads to drive engagement.
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Bazaarvoice Sampling helped Petco boost review volume by 405% for private label and seasonal products. Petco saw a 48% increase... in revenue per visit, a 28% higher conversion rate, and a 15% rise in average order value for sampled products. Organic search clicks jumped 80%, and impressions rose 140%. The Spotted Sampling Program drove more high-quality reviews, photos, and brand awareness, improving SEO and sales.
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Bazaarvoice Contextual Commerce helped a national furniture retailer boost holiday sales. The retailer wanted to create a fun, engaging online... experience using real-time data and machine learning. Bazaarvoice built a campaign that highlighted new products and delighted shoppers. Over three weeks, the campaign increased average order value by 11.3% and revenue by 8.6%. The campaign ran in 45,582 sessions and led to more seasonal campaigns for the retailer.
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Bazaarvoice Contextual Commerce helped a national furniture retailer boost patio sales by $830k in just 30 days. The retailer faced... low visibility for its outdoor furniture guide. Bazaarvoice used targeted contextualization campaigns to reach the right shoppers. The campaign appeared in over 410,000 sessions and drove 23,500 extra orders. Results included an 8.49% revenue lift, 3.3% higher conversions, and a $40 increase in average order value.
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Bazaarvoice helped Petco use user-generated content to improve the shopping experience. Petco wanted to help pet parents make better buying... decisions. They used reviews and customer feedback to guide shoppers. Visitors who read reviews saw a 15% higher revenue per visitor and an 8% higher conversion rate. Petco increased revenue, engagement, and customer loyalty with Bazaarvoice.
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Bazaarvoice helped Officeworks use ratings and reviews to improve the customer journey. Officeworks wanted to see how user-generated content affects... shoppers. They ran tests on thousands of product pages. When a product got its first review, the conversion rate went up. Officeworks now has over 250,000 reviews on its site. Ratings and reviews bring more sales and organic traffic.
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Bazaarvoice helped Lemi Shine use a sampling program to collect and share customer reviews. Lemi Shine wanted to compete with... bigger brands and needed more credibility with new buyers. The company used customer voices to launch products and gain insights. Lemi Shine syndicated over 15,000 reviews, making up more than 95% of its total review volume on retail sites. This led to better product launches and more sales in retail channels.
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Bazaarvoice helps KidKraft use customer feedback to improve their children's products. KidKraft uses reviews and insights to understand how parents... use their products. They make changes to products and marketing based on this feedback. KidKraft now has 100% review coverage on retail sites through syndication. This leads to better products, improved messaging, and increased sales.
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Bazaarvoice helped Parachute use user-generated content in their ads. Parachute added lifestyle images from customers who tagged them on social... media. They used these images in retargeting ads. The ads showed real people using Parachute products. This led to a 35% higher click-through rate and a 60% lower cost per click. Parachute also got a steady stream of new content for their marketing.
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Bazaarvoice Social Commerce helped MAM UK double their conversion rate and boost site visits by 157%. MAM used Galleries and... Like2Buy to show user-generated content and drive more sales. The company saw a 108% increase in conversions and a 58% rise in average order value. Like2Buy brought in an extra £96k in yearly revenue. MAM also syndicated over 40,000 reviews across major retailers, strengthening their brand leadership.
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Bazaarvoice Ratings & Reviews helped Absolution Cosmetics increase revenue by $107k in six months. The organic beauty brand used the... Bazaarvoice API to integrate reviews into their website and loyalty platform. This seamless integration boosted review volume by 313% and raised customer engagement from 28% to 61%. Revenue per visitor jumped from 14% to 123%. Absolution also improved product packaging based on customer feedback, driving better ratings.
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Bazaarvoice's affable. ai creator marketing platform helped L'Occitane run a Christmas influencer campaign. The brand onboarded 53 micro-influencers, each with...over 80,000 followers. L'Occitane automated influencer discovery, campaign management, and analytics. The campaign generated 80 Instagram stories and reached over 400,000 impressions. L'Occitane achieved an earned media value of $23,000.
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Bazaarvoice helped Rossignol boost review collection by 119%. Rossignol used customer reviews across its website and stores to improve the... shopping journey. Visitors who interacted with ratings and reviews saw a 262% increase in revenue per visitor. Customer engagement rose by 150%. Rossignol also used athlete and ambassador feedback to highlight product quality and drive conversions.
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Bazaarvoice Ratings & Reviews helped Molton Brown boost online fragrance sales. The brand used QR codes in stores to collect... reviews, driving a 43% lift in conversion rate and a 54% increase in revenue per visitor. Early access for VIPs and omnichannel review collection gave new scents strong credibility at launch. Syndication services spread reviews across markets, supporting global growth. Molton Brown's digital strategy now delivers measurable results and a better customer experience.
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Bazaarvoice helped ghd launch the Duet Style Hot Air Styler with 229 reviews collected before launch and 534 more in the first month. ghd used Bazaarvoice... sampling and user-generated content to refine messaging and build trust. The campaign spanned seven markets and achieved an average 4.7-star rating, with 96% of reviews above 4 stars. ROI was 4x higher than previous launches, driving strong sales and brand engagement.
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Bazaarvoice helped ghd launch the Duet Style Hot Air Styler with 229 reviews collected before launch and 534 more in the first month. ghd used Bazaarvoice... sampling and user-generated content to build trust and boost sales. The campaign spanned seven markets and achieved an average 4.7-star rating. ROI was 4x higher than previous launches, driving strong engagement and purchase decisions.
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Bazaarvoice helped Petmate collect and display user-generated content (UGC) on its own sites and across retail channels. Petmate used ratings... and reviews, questions and answers, and sampling to stand out in the digital aisle. The company increased review volume and retail sales. Petmate syndicated over 8,500 reviews to more than 50 retailers. This led to better product innovation and higher customer trust.
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Bazaarvoice helped La Redoute use user-generated content to boost online sales and customer engagement. The French retailer wanted to grow... fast, build its international reputation, and increase sales. La Redoute used product reviews, including syndicated reviews from brands, to support its digital transformation. This led to more consumer confidence and higher retail sales. 30% of over 800,000 reviews on their site came from the Bazaarvoice network.
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Bazaarvoice helped River Island use social and visual user-generated content on their homepage, landing page, and product pages. This made the... shopping experience more engaging. Shoppers who interacted with this content showed a 184% increase in conversion rates. Average order value went up by 45%. Visitors spent more than twice as much time on the site. River Island used Bazaarvoice to boost sales and site engagement.
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Bazaarvoice Contextual Commerce™ helped a global fashion retailer earn $18. 9 million in extra revenue in just 60 days. The...retailer wanted to improve its already high 5.5% conversion rate using machine learning and personalization. Bazaarvoice built a custom solution for four brands, sharing cart and checkout data while keeping each brand's standards. The integration boosted conversion rates by 3.6% and revenue per visit by over 2% in the first two weeks. Mobile shoppers saw the biggest gains, and there was no drop in order size or items per transaction.
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Bazaarvoice Ratings & Reviews helped Popken Fashion Group boost e-commerce with authentic customer feedback. The company achieved a 7.98% conversion... rate among review-engaging customers and 56% overall customer engagement. Review syndication enabled cross-border trust and faster product validation. Discount codes in post-purchase emails increased review submissions. A/B testing showed users who interacted with reviews converted 3.5 times higher than others.
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Bazaarvoice helped Oliver Bonas boost conversions by 188% with shoppable visual and social user-generated content. The brand used UGC imagery... on its homepage and product pages to inspire shoppers and improve engagement. Time on site increased by 176%, and average order value rose by 26%. Bazaarvoice streamlined social media workflows and reporting, making it easier for the team to manage content and gain insights. Oliver Bonas now features real customer photos, building community and driving sales.
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Bazaarvoice Galleries helped River Island boost conversion rates by 184%. The fashion brand used social and visual user-generated content to... inspire shoppers and increase engagement. Customers who interacted with UGC spent over twice as long on the site and had a 45% higher average order value. River Island also added wish list functionality to improve the shopping experience. The solution made shopping more engaging and increased sales.
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Bazaarvoice Social Commerce helped Taking Shape boost revenue and conversion in just three months. The plus-size fashion brand used Showroom,... Reveal, Like2Buy, and Galleries to connect social and e-commerce. They saw a 216% lift in conversion, 15% higher average order value, and 58% more time on site with Galleries. Like2Buy delivered a 77% click-through rate. The seamless omnichannel experience increased customer engagement and sales.
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Bazaarvoice helped Appliances Online boost sales and improve the shopping experience. The challenge was to syndicate reviews and content to... increase sales performance. The solution empowered brands to optimize product pages with syndicated reviews and visual content. Sales increased from the influx of reviews and content from over 60 brands. Visitors who interacted with user-generated content had a 3x higher conversion rate.
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Bazaarvoice Sampling helped JBL collect over 100 reviews for their new wireless headphones. The campaign achieved a 4.5 average rating.... JBL used customer feedback to inform and influence other buyers. The program drove high participation and inspired detailed reviews. This helped JBL launch new products with strong user-generated content.
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Bazaarvoice helped Saturn, a German electronics retailer, boost online sales by collecting more customer reviews. Saturn used Bazaarvoice's platform to... gather reviews from the Bazaarvoice Network. This led to thousands of new reviews on their online store. Shoppers who read these reviews were 212% more likely to buy. Saturn saw a big increase in conversion and sales, while expenses went down.
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Bazaarvoice helped Electrolux collect and share user-generated reviews across retail sites. Electrolux wanted to boost brand awareness, consideration, and sales... at retail locations. The solution was to gather and distribute consumer reviews to retailers using Bazaarvoice's platform. This gave shoppers more confidence to buy Electrolux products. Syndicated reviews now make up 75% of all Electrolux product reviews on retail sites.
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Bazaarvoice helped Beko Europe increase displayable reviews by 845% across Europe. Beko Europe used incentivized review campaigns, product sampling, and... review syndication to boost user-generated content. The Customer Review Excellence Program unified UGC strategy in 16 countries. Bazaarvoice Insights provided valuable data and reporting for internal teams. The partnership improved review quality, volume, and sales for Beko Europe.
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Bazaarvoice helped Beko ANZ collect over 20,000 five-star reviews from customers in Australia and New Zealand. Beko used authentic user-generated... content to guide product design, improve features like Auto Door Opening, and highlight health benefits such as Hygiene Plus. Daily review analysis with AI tools shaped Beko's product roadmap and marketing strategy. UGC insights boosted conversions, built trust, and made customer feedback central to innovation.
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Bazaarvoice's Influenster community helped Rimmel boost sales. Rimmel wanted to raise awareness for a new eyeliner and renew interest in... a core mascara. They used custom sampling boxes to get products to targeted consumers. This led to over 1,200 new reviews and visual content. Sampled Rimmel products saw a 44% higher sales lift compared to the IRI benchmark for digital campaigns in the beauty category.
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Bazaarvoice helped Burt's Bees launch its first cosmetics line. The company used consumer content and product sampling as part of... its marketing plan. Within two weeks, 94% of sample recipients submitted a review, generating over 300 reviews. This high review volume supported retail channel sales and provided early product feedback. Burt's Bees used these insights to drive success across retail channels.
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Bazaarvoice helped Maybelline collect more reviews for new products. Maybelline used Bazaarvoice to create a "Testers Squad" community. This community... ran sampling campaigns to get ratings and reviews fast. Maybelline saw a 1,000% increase in review volume. The brand also saw higher average ratings and more product page views with reviews. This improved Maybelline's customer-centric marketing strategy.
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Bazaarvoice helped Feelunique use user-generated content to boost sales. Feelunique added more reviews and shoppable images to their site. This... made product pages more engaging. The result was a 140% increase in conversion rate. Average order value went up by 32%. Time on site grew by 375%. Feelunique gained $10 million in extra e-commerce revenue from these changes.
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Bazaarvoice helped Clarins boost online sales by increasing customer reviews. Clarins used product sampling to get products into customers' hands... for real-world testing. This targeted products with few or low-quality reviews. Within 36 days, Clarins collected 138 new reviews. 91% of sample recipients submitted a review. This led to more trustworthy content and higher online conversion rates.
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Bazaarvoice helped Unilever use user-generated content (UGC) across its business. Unilever wanted to get more value from UGC. They used... Bazaarvoice to boost revenue, loyalty, search traffic, and product quality. Interaction with reviews led to a 150% increase in intent to purchase on SimpleSkincare.com. Unilever set a new standard for UGC success with this strategy.
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Bazaarvoice helped MAM use user-generated content (UGC) to boost e-commerce results. MAM displayed more reviews on its own site and... shared reviews with a dozen retailers. This led to more conversions and higher revenue on MAM’s UK site. MAM saw an 84% increase in revenue per visitor. Over 40,000 reviews were syndicated across retail partners, building parent confidence in MAM products.
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Bazaarvoice helped Nestlé Canada use user-generated content to connect with customers. Nestlé wanted to become more consumer-focused and improve their... products. They used Questions & Answers to listen and engage with shoppers. In three months, Nestlé received over 700 questions from consumers. This led to higher customer satisfaction, more engagement, and better insights for decisions.
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Bazaarvoice affable. ai helped the Bazaarvoice Creator Marketing team achieve up to 80% efficiency gains in managing influencer campaigns. The...team used the AI-driven platform to streamline creator discovery, automate campaign management, and track performance metrics. With affable.ai, they managed 200+ creators and reduced campaign setup time from weeks to hours. The platform's advanced filters and Magic Search tool made finding relevant influencers fast and easy. Real-time analytics and sentiment analysis improved campaign results and brand safety.
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Bazaarvoice helped Turtle Wax collect and share user-generated content like reviews and images. Turtle Wax used Bazaarvoice Ratings & Reviews... and Curations to reach more consumers and build trust. The company shared this content on its own site and on major retailer websites. This improved retailer relationships and increased retail sales. Turtle Wax saw a 50% year-over-year sales increase on retail sites after using Bazaarvoice.
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Bazaarvoice helped RedBalloon boost sales and attract new customers. RedBalloon used user-generated content like reviews and photos to improve product... pages. This made it easier for shoppers to pick the right experience or gift. The site now features 123,000 reviews, which increased online conversion rates and average order value. Shopper engagement also went up.
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Bazaarvoice Social Commerce helped Taking Shape, a plus-size fashion brand, boost online sales. The company used tools like Like2Buy, Galleries,... Showroom, and Reveal to connect social media with e-commerce. In three months, they saw a 216% lift in conversion, a 15% increase in average order value, and a 58% rise in time on site. Like2Buy drove a 77% click-through rate. Taking Shape quickly integrated these tools for a seamless omnichannel experience.
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Bazaarvoice helped Rossignol boost review collection by 119%. Rossignol used customer reviews to improve the shopping journey and personalize site... experiences. Revenue per visitor jumped 262% for those who interacted with ratings and reviews. Customer engagement rose by 150%. Rossignol collected feedback from online buyers, in-store shoppers, and athletes using QR codes and events.
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Bazaarvoice Contextual Commerce™ helped a global fashion retailer boost revenue by $18. 9 million in just 60 days. The retailer...already had a 5.5% conversion rate but wanted more growth using machine learning and personalization. Bazaarvoice worked with their e-commerce and IT teams to build a custom solution for four brands, sharing cart and checkout data. The integration increased conversion rates by 3.6% and revenue per visit by over 2% in the first two weeks. Mobile conversions saw the biggest gains, with no drop in order size or items per transaction.
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Bazaarvoice Sampling helped Petco boost review volume by 405%. Petco saw a 48% increase in revenue per visit for sampled... products. Conversion rates rose by 28%, and average order value grew by 15%. Organic search clicks for sampled products jumped 80%. Petco used user-generated content to drive awareness, sales, and SEO for its private-label brands.
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Bazaarvoice affable. ai helped the Bazaarvoice Creator Marketing team achieve up to 80% time savings in managing creator marketing campaigns....The team used the AI-driven influencer marketing platform to connect brands with ideal creators, streamline campaign management, and handle over 200 creators efficiently. Before affable.ai, finding relevant influencers took weeks; now it takes minutes. The platform enabled the team to scale global creator marketing without adding headcount and deliver high-quality content for clients.
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Bazaarvoice Ratings & Reviews helped Popken Fashion Group boost e-commerce sales. The company used review syndication and incentives to increase... review submissions. Customers who engaged with reviews had a 7.98% conversion rate. 56% of customers interacted with reviews. Review syndication supported international growth and faster product validation. A/B testing showed users who read reviews converted 3.5 times higher than others.
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Bazaarvoice helped Oliver Bonas boost online sales with shoppable visual and social user-generated content. The brand used UGC imagery on... its homepage and product pages, improving social media workflows and reporting. Shoppers who engaged with this content spent 176% more time on site, converted 188% more, and increased average order value by 26%. Oliver Bonas built a stronger community and made shopping more personal with authentic customer photos.
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Bazaarvoice Ratings & Reviews helped Molton Brown boost online fragrance sales. The team used QR codes in stores to collect... reviews and offered a prize draw as an incentive. This campaign led to a 43% lift in conversion rates and a 54% increase in revenue per visitor. Molton Brown also used review syndication to reach more markets. Customer testimonials built trust and improved the online shopping experience.
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Bazaarvoice helped Beko Europe boost displayable reviews by 845% across Europe. Beko Europe used incentivized campaigns, product sampling, and retail... syndication to increase user-generated content. The Customer Review Excellence Program unified review strategies in 16 countries. Proactive review requests and best practice sharing improved review quality and volume. Deals Sampling reduced costs and logistical challenges for product launches.
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Bazaarvoice Social Commerce helped Hobbycraft boost conversion rate by 219%. The retailer used user-generated content from social media and added... Bazaarvoice Galleries to its website. Customers who interacted with these galleries spent 367% more time on site and had a 24% higher average order value. Hobbycraft exceeded its annual ROI goal in just eight months. The solution also increased click-through rates by 95%.
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Bazaarvoice Ratings & Reviews and API integration helped Absolution Cosmetics boost revenue by $107k. The organic beauty brand used sweepstakes... and product sampling to increase review volume and customer engagement. Revenue per visitor rose from 14% to 123% in six months. Customer engagement jumped from 28% to 61%. Seamless API integration enabled loyalty rewards for reviews and matched the brand's website design.
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Bazaarvoice's Creator Marketing platform, affable. ai, helped L'Occitane run a Christmas influencer campaign. The brand onboarded 53 micro-influencers, each with...over 80,000 followers. L'Occitane automated influencer discovery, campaign management, and analytics. This saved time and improved team efficiency. The campaign generated 80 Instagram stories and $23k in earned media value. L'Occitane increased product visibility and gained better influencer insights.
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Bazaarvoice helped Beko ANZ collect over 20,000 five-star reviews from customers in Australia and New Zealand. Beko used authentic user-generated... content to guide product design and improve customer trust. Insights from reviews led to product changes, like adding the Auto Door Opening feature to the Quick & Shine cycle. The company now uses AI to analyze reviews and shape future product roadmaps. User-generated content is central to Beko's marketing and product development.
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Bazaarvoice Social Commerce helped MAM UK double their conversion rate and boost site visits by 157%. MAM used Galleries and... Like2Buy to show user-generated content and inspire purchases. This led to a 108% increase in conversion rate and a 58% rise in average order value. Like2Buy drove an extra £96k in yearly revenue. MAM syndicated over 40,000 reviews across major retailers, growing brand leadership in the baby products market.
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Bazaarvoice Social Commerce helped Dreams boost conversion rates by 200%. The UK bed retailer used Bazaarvoice Galleries to show real... customer photos on its website. This led to a 360% increase in time spent on site and a 62% rise in average order value. User-generated content built trust and inspired shoppers. Dreams saw a big jump in revenue from these changes.
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