CallRail Overview

CallRail is a cloud-based call tracking and marketing analytics solution for data-driven marketers, providing insights on PPC, SEO, and offline campaigns. It utilizes machine learning to score call leads and optimize marketing strategies.

Use Cases

Customers recommend Sales Call Management, Communication Management, Advertisement, as the business use cases that they have been most satisfied with while using CallRail.

Other use cases:

  • Campaign Management
  • Helpdesk Management
  • Lead Tracking
  • Generation Of New Leads
  • Social Media Management
  • Channel Marketing
  • Digital Marketing
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Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallRail.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Visibility
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Consistency
  • Improve Internal Communications
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CallRail Use-Cases and Business Priorities: Customer Satisfaction Data

CallRail works with different mediums / channels such as Phone Calls,

CallRail's features include Recording, SEM, Dashboard, etc.

Reviews

"CallRail makes things easier for our team, and we're able to provide even more comprehensive reporting for our clients." - Megan VanDerSnick

CallRail, Chorus by ZoomInfo, Salesken, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CallRail

Top Industries

  • Marketing and Advertising
  • Legal Services
  • Automotive

Popular in

  • Small Business
  • Mid Market
  • Enterprise

CallRail is popular in Marketing And Advertising, Legal Services, and Automotive and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on CallRail Use Cases

How efficiently Does CallRail manage your Sales Call Management?

CallRail offers call tracking, recording, and management features, including whisper messages, call tagging, and integration with CRM systems. Users can easily access recordings through email and a user-friendly interface. CallRail's limitations include restricted access to recordings when switching providers.
"...The easy navigation dashboard enables the user to set up quick campaigns that provide valuable insight into call management and volume...." Peer review by Patrick D, Director of Marketing, Health, Wellness and Fitness

What Are the key features of CallRail for Communication Management?

CallRail facilitates call tracking across multiple marketing channels, enabling attribution of leads to specific initiatives. It provides call routing capabilities and generates reports for analysis. CallRail's functionality is limited by its inability to assess call quality or integrate with all CRM systems.
"...It's easy to integrate, easy to manage & supplies much-needed info beyond the actual call tracking...." Peer review by Chris B., Marketing and Advertising

How can CallRail optimize your Advertisement Workflow?

Why is CallRail the best choice for Campaign Management?

How can CallRail enhance your Helpdesk Management process?

51+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well CallRail solved their Conversation Intelligence needs. Cuspera uses 8779 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
CallRail testimonial

Megan VanDerSnick

Account Manager

Dyverse

CallRail makes things easier for our team, and we're able to provide even more comprehensive reporting for our clients. Testimonial By Megan VanDerSnick
CallRail testimonial

Chris Gardner

Founder

Advanced Podiatry

CallScribe and AI and keyword spotting make a huge difference. Testimonial By Chris Gardner
CallRail testimonial

Brent Stutzman

Brand Your Practice

As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform. Testimonial By Brent Stutzman
CUSTOMERS TESTIMONIALS
CallRail testimonial

Megan VanDerSnick

Account Manager

Dyverse

CallRail makes things easier for our team, and we're able to provide even more comprehensive reporting for our clients. Testimonial By Megan VanDerSnick
CallRail testimonial

Chris Gardner

Founder

Advanced Podiatry

CallScribe and AI and keyword spotting make a huge difference. Testimonial By Chris Gardner
CallRail testimonial

Brent Stutzman

Brand Your Practice

As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform. Testimonial By Brent Stutzman

Case Studies

COMPANY CASE STUDIES
CallRail case study
Case Study The Humberview Group

The Humberview Group triples inbound leads after switching to CallRail

Read More
CallRail case study
Case Study Think Profits

How Call Tracking Helped Think Profits Learn More About Their Clients’ Needs

Read More
CallRail case study
Case Study Qshark

How Qshark Shortened Its QA Process by 90% with CallRail Conversation Intelligence

Read More

Video

CallRail: How businesses of all sizes market with confidence

Video Thumbnail

Frequently Asked Questions(FAQ)

for CallRail

What is CallRail?

CallRail is a cloud-based call tracking and marketing analytics solution designed for data-driven marketers. It is leveraged by the advertisers to track and optimize their advertising campaigns, increase sales effectiveness and also to improve customer retention.

The product tracks any type of marketing campaign, from paid search to organic search to radio advertisements and print campaigns, including PPC keywords. It provides users with a single source of truth for analysing the marketing ROI. The solution features call routing, scheduling, round-robin queues for sales teams, keyword spotting and call transcription.

CallRail is a marketing attribution and conversation intelligence software powered with machine learning (ML) capabilities. The ML algorithms score the call as good leads or bad leads, thus measuring the quality of the conversations and giving the user an opportunity to refine the marketing strategy and turn more leads into customers.

What is CallRail used for?

CallRail is a Conversation Intelligence Software mainly used by its customers to Improve ROI and Acquire Customers by Sales Call Management, Communication Management and Advertisement .

What are the top features of CallRail?

Recording, SEM and Dashboard are some of the top features of CallRail.

Who uses CallRail?

CallRail is used by Marketing And Advertising, Legal Services and Automotive among other industries.

What are CallRail alternatives?

Chorus By ZoomInfo, Salesken, Gong and Jiminny are popular alternatives for CallRail.

Where is CallRail located?

CallRail is headquartered at 100 Peachtree Street NW Suite 2700 Atlanta, GA 30303.
lightning

Peers used CallRail for sales call management and communication management

CallRail Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.69/5

Read Reviews (60)
Analytics

4.43/5

Read Reviews (557)
Custom Reports

3.96/5

Read Reviews (905)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.69/5

Read Reviews (60)
Analytics

4.43/5

Read Reviews (557)
Custom Reports

3.96/5

Read Reviews (905)

Software Failure Risk Guidance

?

for CallRail

Overall Risk Meter

Low Medium High

Top Failure Risks for CallRail

Callrail Profile

Company Name

Callrail

Company Website

https://www.callrail.com/

Year Founded

2011

HQ Location

100 Peachtree Street NW Suite 2700 Atlanta, GA 30303

Employees

101-250

Social

Financials

SERIES A