CallRail Overview

This is a summary of the comprehensive capabilities and benefits of CallRail based on over 8779 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

CallRail, Chorus by ZoomInfo, Salesken, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if CallRail is right for your needs? Our Cuspera AI engine can evaluate how CallRail fits your specific business needs, industry, and context. Get your personalized assessment report today.

CallRail supports business activities such as:

  • Sales Call Management
  • Communication Management
  • Advertisement
  • Campaign Management
  • Helpdesk Management

CallRail can help you with many business goals, such as Improve ROI, Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, CallRail's capabilities include Recording, SEM, Dashboard, etc.

CallRail was founded in 2011. Marketing and Advertising Vertical is its biggest customer base.

Reviews

"With Lead Center, there isn’t a call that comes in that we don’t see, where before there were definitely opportunities for things to slip. " - Skyler Andreasen

Cuspera Reviews

16 buyers and buying teams have used Cuspera to assess how well CallRail solved their Conversation Intelligence needs. Cuspera uses 8779 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities peers achieved using CallRail.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Visibility
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Consistency
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Call Management , Communication Management , Advertisement , as the business use cases that they have been most satisfied while using CallRail.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Call Management with Phone Calls

4.57/5 ★

Read Reviews (930)

"...Simple user interface that is easy to locate call recordings and move swiftly from area to area...."
call recording

4.74/5 ★

Read Reviews (743)

"...Form fills are not a conversion for every client but being able to record and track calls has helped a lot...."
call analytics

4.41/5 ★

Read Reviews (137)

"...The post CallRail adds call analytics integration with Google My Business appeared first on Search Engine Land...."
call transcription

2.35/5 ★

Read Reviews (15)

"...If a client doesn t retain, then the marketing team knows exactly why based on CallRail , which enables call recordings, transcriptions, and highlights...."
call scoring

4.34/5 ★

Read Reviews (8)

"...With CallRail, all of the minutiae of call tracking and scoring is handled by an easy and intuitive system...."
call searching

4.65/5 ★

Read Reviews (7)

"...I also like that you can see which keyword for paid search generated the call...."
Communication Management with Phone Calls

4.68/5 ★

Read Reviews (923)

"...Call tracking can be a very useful tool in generating leads and determining where your phone traffic is coming from...."
tracking & monitoring communications

4.70/5 ★

Read Reviews (905)

"...CallRail is being used by our digital marketing department to track phone calls from various sources...."
sending & publishing communications

4.24/5 ★

Read Reviews (16)

"...Now, we can keep sending messages to leads and current clients alike, without staff members handing out personal information...."
Advertisement with Phone Calls

4.80/5 ★

Read Reviews (334)

"...We can bring that call tracking data to our client and demonstrate the direct role our advertising had in their success...."
PEER EXPERIENCES
Sales Call Management with Phone Calls

4.57/5 ★

Read Reviews (930)

"...Simple user interface that is easy to locate call recordings and move swiftly from area to area...." Peer review by Agency
call recording

4.57/5 ★

Read Reviews (743)

call analytics

4.57/5 ★

Read Reviews (137)

call transcription

4.57/5 ★

Read Reviews (15)

call scoring

4.57/5 ★

Read Reviews (8)

call searching

4.57/5 ★

Read Reviews (7)

Communication Management with Phone Calls

4.68/5 ★

Read Reviews (923)

"...Call tracking can be a very useful tool in generating leads and determining where your phone traffic is coming from...." Peer review by Hannah V., Marketing and Advertising
tracking & monitoring communications

4.68/5 ★

Read Reviews (905)

sending & publishing communications

4.68/5 ★

Read Reviews (16)

Advertisement with Phone Calls

4.80/5 ★

Read Reviews (334)

"...We can bring that call tracking data to our client and demonstrate the direct role our advertising had in their success...." Peer review by Michael Anderson, co-founders, Wonderist Agency

51+ more Business Use Cases

Our AI advisor, Wyz, harnessed 8779 insights from peers and experts to help you assess how these CallRail use cases fit your Conversation Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Skyler Andreasen

Top Job Asphalt

With Lead Center, there isn’t a call that comes in that we don’t see, where before there were definitely opportunities for things to slip. Testimonial By Skyler Andreasen

Brent Stutzman

Brand Your Practice

As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform. Testimonial By Brent Stutzman

Chris Gardner

Founder

Advanced Podiatry

CallScribe and AI and keyword spotting make a huge difference. Testimonial By Chris Gardner
CUSTOMERS TESTIMONIALS

Skyler Andreasen

Top Job Asphalt

With Lead Center, there isn’t a call that comes in that we don’t see, where before there were definitely opportunities for things to slip. Testimonial By Skyler Andreasen

Brent Stutzman

Brand Your Practice

As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform. Testimonial By Brent Stutzman

Chris Gardner

Founder

Advanced Podiatry

CallScribe and AI and keyword spotting make a huge difference. Testimonial By Chris Gardner

Case Studies

COMPANY CASE STUDIES
Case Study Sagora Senior Living

Sagora Senior Living enjoys eye-opening value' from CallRail CPL reporting

Read More
Case Study Wonderist

How Wonderist used CallRail and CallScore to grow a dental client’s monthly patients by 530%

Read More
Case Study The Humberview Group

The Humberview Group triples inbound leads after switching to CallRail

Read More

Based on peer insights

Cuspera recommends CallRail for

Use Cases Sales Call Management , Communication Management , Advertisement
Medium Phone Calls
Features Recording, SEM, Dashboard
Business Priorities Improve ROI, Acquire Customers, Increase Sales & Revenue
Industries Marketing And Advertising, Legal Services, Automotive

Frequently Asked Questions(FAQ)

for CallRail

What is CallRail?

CallRail is a cloud-based call tracking and marketing analytics solution designed for data-driven marketers. It is leveraged by the advertisers to track and optimize their advertising campaigns, increase sales effectiveness and also to improve customer retention.

What is CallRail used for?

CallRail is a Conversation Intelligence Software mainly used by its customers to Improve ROI and Acquire Customers by Sales Call Management, Communication Management and Advertisement .

What are the top features of CallRail?

Recording, SEM and Dashboard are some of the top features of CallRail.

Who uses CallRail?

CallRail is used by Marketing And Advertising, Legal Services and Automotive among other industries.

What are CallRail alternatives?

Chorus By ZoomInfo, Salesken, Gong and Jiminny are popular alternatives for CallRail.

Where is CallRail located?

CallRail is headquartered at 100 Peachtree Street NW Suite 2700 Atlanta, GA 30303.

Popular Business Setting

for CallRail

Top Industries

  • Marketing and Advertising
  • Legal Services
  • Automotive

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used CallRail to Improve ROI and Acquire customers

Peer and Expert Opinion on Features

for CallRail

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.76/5 ★

Read Reviews (697)
SEM

4.63/5 ★

Read Reviews (323)
Dashboard

4.11/5 ★

Read Reviews (110)
SEO

4.93/5 ★

Read Reviews (84)
Alerts: popups & Notifications

4.54/5 ★

Read Reviews (83)
FEATURES RATINGS AND REVIEWS
Recording

4.76/5 ★

Read Reviews (697)
SEM

4.63/5 ★

Read Reviews (323)
Dashboard

4.11/5 ★

Read Reviews (110)
SEO

4.93/5 ★

Read Reviews (84)
Alerts: popups & Notifications

4.54/5 ★

Read Reviews (83)

IT and Other Capabilities

for CallRail

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.57/5 ★

Read Reviews (866)
Data Import

4.31/5 ★

Read Reviews (1195)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.57/5 ★

Read Reviews (866)
Data Import

4.31/5 ★

Read Reviews (1195)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.83/5 ★

Read Reviews (51)
Chat Support

4.83/5 ★

Read Reviews (56)
Phone Support

4.77/5 ★

Read Reviews (658)
24/7 Support

4.22/5 ★

Read Reviews (516)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.83/5 ★

Read Reviews (51)
Chat Support

4.83/5 ★

Read Reviews (56)
Phone Support

4.77/5 ★

Read Reviews (658)
24/7 Support

4.22/5 ★

Read Reviews (516)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (60)
Analytics

4.43/5 ★

Read Reviews (557)
Custom Reports

3.96/5 ★

Read Reviews (905)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.69/5 ★

Read Reviews (60)
Analytics

4.43/5 ★

Read Reviews (557)
Custom Reports

3.96/5 ★

Read Reviews (905)

Software Failure Risk Guidance

?

for CallRail

Overall Risk Meter

Low Medium High

Top Failure Risks for CallRail

Vendor Profile Details

Company Name

Callrail

Company Website

https://www.callrail.com/

Year Founded

2011

HQ Location

100 Peachtree Street NW Suite 2700 Atlanta, GA 30303

Employees

101-250

Social

Financials

SERIES A