Product Business Settings

CallRail is popular in Marketing And Advertising, Legal Services, and Automotive industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

CRM
SMS Marketing
Field Service Management
Marketing Automation

CallRail Product Overview

CallRail offers advanced conversation intelligence solutions that transform customer interactions into actionable insights. Businesses can leverage CallRail to analyze call data, enhancing decision-making and improving customer engagement strategies. The platform supports tracking and analyzing call performance, which helps in identifying trends and optimizing marketing efforts. With CallRail, companies gain a deeper understanding of customer needs, enabling them to tailor services and drive growth. A unique feature is its ability to integrate with various marketing tools, providing a comprehensive view of customer interactions across channels. This integration facilitates seamless data flow, ensuring that all customer touchpoints are accounted for in strategic planning.

How satisfied the customers are with CallRail use-cases

Reviews

"CallRail makes things easier for our team, and we're able to provide even more comprehensive reporting for our clients." - Megan VanDerSnick
"With Lead Center, there isn’t a call that comes in that we don’t see, where before there were definitely opportunities for things to slip." - Skyler Andreasen

CallRail Customer Insights, Testimonials and Case Studies

How efficiently Does CallRail manage your Sales Call Management?

How does CallRail address your Communication Management Challenges?

How can CallRail optimize your Campaign Management Workflow?

What benefits does CallRail offer for Helpdesk Management?

What is CallRail?

CallRail is a cloud-based call tracking and marketing analytics solution designed for data-driven marketers. It is leveraged by the advertisers to track and optimize their advertising campaigns, increase sales effectiveness and also to improve customer retention.

The product tracks any type of marketing campaign, from paid search to organic search to radio advertisements and print campaigns, including PPC keywords. It provides users with a single source of truth for analysing the marketing ROI. The solution features call routing, scheduling, round-robin queues for sales teams, keyword spotting and call transcription.

CallRail is a marketing attribution and conversation intelligence software powered with machine learning (ML) capabilities. The ML algorithms score the call as good leads or bad leads, thus measuring the quality of the conversations and giving the user an opportunity to refine the marketing strategy and turn more leads into customers.

What is CallRail used for?

CallRail is a Conversation Intelligence Software mainly used by its customers to Improve ROI and Acquire Customers by Sales Call Management, Communication Management and Advertisement .

What are the top features of CallRail?

Recording, SEM and Dashboard are some of the top features of CallRail.

Who uses CallRail?

CallRail is used by Marketing And Advertising, Legal Services and Automotive among other industries.

What are CallRail alternatives?

Salesken, Firefiles.Ai, Gong and Ringostat - Call Tracking are popular alternatives for CallRail.

Where is CallRail located?

CallRail is headquartered at 100 Peachtree Street NW Suite 2700 Atlanta, GA 30303.

16 buyers and buying teams have used Cuspera to assess how well CallRail solved their Conversation Intelligence needs. Cuspera uses 8779 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

CUSTOMERS TESTIMONIALS
CallRail testimonial

Megan VanDerSnick

Account Manager

Dyverse

CallRail makes things easier for our team, and we're able to provide even more comprehensive reporting for our clients. Testimonial By Megan VanDerSnick
CallRail testimonial

Skyler Andreasen

Top Job Asphalt

With Lead Center, there isn’t a call that comes in that we don’t see, where before there were definitely opportunities for things to slip. Testimonial By Skyler Andreasen
CallRail testimonial

Brent Stutzman

Brand Your Practice

As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform. Testimonial By Brent Stutzman
CUSTOMERS TESTIMONIALS
CallRail testimonial

Megan VanDerSnick

Account Manager

Dyverse

CallRail makes things easier for our team, and we're able to provide even more comprehensive reporting for our clients. Testimonial By Megan VanDerSnick
CallRail testimonial

Skyler Andreasen

Top Job Asphalt

With Lead Center, there isn’t a call that comes in that we don’t see, where before there were definitely opportunities for things to slip. Testimonial By Skyler Andreasen
CallRail testimonial

Brent Stutzman

Brand Your Practice

As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform. Testimonial By Brent Stutzman

National Builder Supply - Retail - Medium

CallRail helped National Builder Supply track calls from online ads. The company wanted to know which marketing channels drove phone leads. CallRail's call tracking software showed which ads worked b...est. This helped National Builder Supply spend less on ads that did not work. The team used data to improve marketing and get more sales calls.

Read on →

Humberview Group - Automotive - Large

CallRail helped Humberview Group track calls and improve lead management. The automotive group used CallRail to see which marketing campaigns drove phone calls. This made it easier to measure ROI and... adjust ad spend. Humberview Group gained better insights into customer behavior. The team improved sales processes and increased efficiency with call tracking.

Read on →

CallRail: How businesses of all sizes market with confidence

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Peers used CallRail for sales call management and communication management

CallRail Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.69/5

Read Reviews (60)
Analytics

4.43/5

Read Reviews (557)
Custom Reports

3.96/5

Read Reviews (905)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.69/5

Read Reviews (60)
Analytics

4.43/5

Read Reviews (557)
Custom Reports

3.96/5

Read Reviews (905)

Software Failure Risk Guidance

?

for CallRail

Overall Risk Meter

Low Medium High

Top Failure Risks for CallRail

CallRail, Inc. News

Product
 

CallRail Integrates Voice Assist with Calendly - Destination CRM

CallRail Integrates Voice Assist with Calendly - Destination CRM

Product
 

CallRail's Voice Assist now includes Calendly Integration for Live Appointment Scheduling

CallRail has integrated its AI voice agent, Voice Assist, with Calendly to enable live appointment scheduling, enhancing lead conversion for small businesses. This integration allows businesses to automate the booking process, increasing operational efficiency and conversion rates. The feature is available to all CallRail customers, aiming to streamline lead management without additional staffing.

Partnership
 

New Integration Between CallRail and MNTN Brings Performance TV ...

CallRail and MNTN have launched a new integration that enables advertisers to attribute inbound calls and texts to Connected TV (CTV) ads. This partnership enhances performance TV attribution by providing clear insights into which TV ads drive customer engagement, allowing for smarter campaign optimization. CallRail is MNTN's first call tracking partner, offering accurate attribution for phone calls and messages.

Product
 

CallRail's Voice Assist Now Available to All Businesses

CallRail has launched Voice Assist, an AI-powered voice assistant now available to all businesses. This tool captures, qualifies, and manages inbound calls, reducing missed calls and increasing lead conversion. Voice Assist integrates with over 60 tools, offering features like AI-powered lead scoring, appointment booking, and marketing performance optimization. It enhances CallRail's lead engagement platform, providing businesses with a comprehensive solution for managing and optimizing their marketing efforts.

CallRail, Inc. Profile

Company Name

CallRail, Inc.

Company Website

https://www.callrail.com/

Year Founded

2011

HQ Location

100 Peachtree Street NW Suite 2700 Atlanta, GA 30303

Employees

101-250

Social

Financials

SERIES A