CallRail Overview
This is a summary of the comprehensive capabilities and benefits of CallRail based on over 8779 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
CallRail, Chorus by ZoomInfo, Salesken, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if CallRail is right for your needs? Our Cuspera AI engine can evaluate how CallRail fits your specific business needs, industry, and context. Get your personalized assessment report today.
CallRail supports business activities such as:
- Sales Call Management
- Communication Management
- Advertisement
- Campaign Management
- Helpdesk Management
CallRail can help you with many business goals, such as Improve ROI, Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, CallRail's capabilities include Recording, SEM, Dashboard, etc.
CallRail was founded in 2011. Marketing and Advertising Vertical is its biggest customer base.
Reviews
"With Lead Center, there isn’t a call that comes in that we don’t see, where before there were definitely opportunities for things to slip. " - Skyler Andreasen
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well CallRail solved their Conversation Intelligence needs. Cuspera uses 8779 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities peers achieved using CallRail.
Use Cases
Peers recommend Sales Call Management , Communication Management , Advertisement , as the business use cases that they have been most satisfied while using CallRail.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Sales Call Management with Phone Calls |
4.57/5 ★ |
"...Simple user interface that is easy to locate call recordings and move swiftly from area to area...." Peer review by Agency |
call recording |
4.74/5 ★ |
"...Form fills are not a conversion for every client but being able to record and track calls has helped a lot...." Peer review by Anthony A., Marketing and Advertising |
call analytics |
4.41/5 ★ |
"...The post CallRail adds call analytics integration with Google My Business appeared first on Search Engine Land...." CallRail adds call analytics integration with Google My Business |
call transcription |
2.35/5 ★ |
"...If a client doesn t retain, then the marketing team knows exactly why based on CallRail , which enables call recordings, transcriptions, and highlights...." Case Study JC Law |
call scoring |
4.34/5 ★ |
"...With CallRail, all of the minutiae of call tracking and scoring is handled by an easy and intuitive system...." Peer review by Spencer W., Founder & Principal Strategist, Marketing and Advertising |
call searching |
4.65/5 ★ |
"...I also like that you can see which keyword for paid search generated the call...." Peer review by Erica S., Internet |
Communication Management with Phone Calls |
4.68/5 ★ |
"...Call tracking can be a very useful tool in generating leads and determining where your phone traffic is coming from...." Peer review by Hannah V., Marketing and Advertising |
tracking & monitoring communications |
4.70/5 ★ |
"...CallRail is being used by our digital marketing department to track phone calls from various sources...." Peer review by Employee in Marketing |
sending & publishing communications |
4.24/5 ★ |
"...Now, we can keep sending messages to leads and current clients alike, without staff members handing out personal information...." Case Study JC Law |
Advertisement with Phone Calls |
4.80/5 ★ |
"...We can bring that call tracking data to our client and demonstrate the direct role our advertising had in their success...." Peer review by Michael Anderson, co-founders, Wonderist Agency |
PEER EXPERIENCES | |
---|---|
Sales Call Management with Phone Calls |
4.57/5 ★ |
"...Simple user interface that is easy to locate call recordings and move swiftly from area to area...." Peer review by Agency |
|
call recording |
4.57/5 ★ |
call analytics |
4.57/5 ★ |
call transcription |
4.57/5 ★ |
call scoring |
4.57/5 ★ |
call searching |
4.57/5 ★ |
Communication Management with Phone Calls |
4.68/5 ★ |
"...Call tracking can be a very useful tool in generating leads and determining where your phone traffic is coming from...." Peer review by Hannah V., Marketing and Advertising |
|
tracking & monitoring communications |
4.68/5 ★ |
sending & publishing communications |
4.68/5 ★ |
Advertisement with Phone Calls |
4.80/5 ★ |
"...We can bring that call tracking data to our client and demonstrate the direct role our advertising had in their success...." Peer review by Michael Anderson, co-founders, Wonderist Agency |
51+ more Business Use Cases
Our AI advisor, Wyz, harnessed 8779 insights from peers and experts to help you assess how these CallRail use cases fit your Conversation Intelligence needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
With Lead Center, there isn’t a call that comes in that we don’t see, where before there were definitely opportunities for things to slip. Testimonial By Skyler Andreasen |
|
As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform. Testimonial By Brent Stutzman |
|
CallScribe and AI and keyword spotting make a huge difference. Testimonial By Chris Gardner |
CUSTOMERS | TESTIMONIALS |
---|---|
Skyler Andreasen Top Job Asphalt |
With Lead Center, there isn’t a call that comes in that we don’t see, where before there were definitely opportunities for things to slip. Testimonial By Skyler Andreasen |
Brent Stutzman Brand Your Practice |
As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform. Testimonial By Brent Stutzman |
Chris Gardner Founder Advanced Podiatry |
CallScribe and AI and keyword spotting make a huge difference. Testimonial By Chris Gardner |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study Sagora Senior LivingRead More |
|
Case Study WonderistRead More |
|
Case Study The Humberview GroupRead More |
Frequently Asked Questions(FAQ)
for CallRail
What is CallRail?
What is CallRail used for?
What are the top features of CallRail?
Who uses CallRail?
What are CallRail alternatives?
Where is CallRail located?
Popular Business Setting
for CallRail
Top Industries
- Marketing and Advertising
- Legal Services
- Automotive
Popular in
- Small Business
- Mid Market
- Enterprise
CallRail Alternatives
Peer and Expert Opinion on Features
for CallRail
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (697) |
SEM | Read Reviews (323) |
Dashboard | Read Reviews (110) |
SEO | Read Reviews (84) |
Alerts: popups & Notifications | Read Reviews (83) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (697) |
SEM | Read Reviews (323) |
Dashboard | Read Reviews (110) |
SEO | Read Reviews (84) |
Alerts: popups & Notifications | Read Reviews (83) |
IT and Other Capabilities
for CallRail
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (866) |
Data Import | Read Reviews (1195) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (866) |
Data Import | Read Reviews (1195) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (51) |
Chat Support | Read Reviews (56) |
Phone Support | Read Reviews (658) |
24/7 Support | Read Reviews (516) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (51) |
Chat Support | Read Reviews (56) |
Phone Support | Read Reviews (658) |
24/7 Support | Read Reviews (516) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (60) |
Analytics | Read Reviews (557) |
Custom Reports | Read Reviews (905) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (60) |
Analytics | Read Reviews (557) |
Custom Reports | Read Reviews (905) |
Software Failure Risk Guidance
?for CallRail
Overall Risk Meter
Top Failure Risks for CallRail
Vendor Profile Details
HQ Location
100 Peachtree Street NW Suite 2700 Atlanta, GA 30303
Employees
101-250
Social
Financials
SERIES A