CallRail Overview
CallRail is a cloud-based call tracking and marketing analytics solution designed for data-driven marketers. It is leveraged by the advertisers to track and optimize their advertising campaigns, increase sales effectiveness and also to improve customer retention.
The product tracks any type of marketing campaign, from paid search to organic search to radio advertisements and print campaigns, including PPC keywords. It provides users with a single source of truth for analysing the marketing ROI. The solution features call routing, scheduling, round-robin queues for sales teams, keyword spotting and call transcription.
CallRail is a marketing attribution and conversation intelligence software powered with machine learning (ML) capabilities. The ML algorithms score the call as good leads or bad leads, thus measuring the quality of the conversations and giving the user an opportunity to refine the marketing strategy and turn more leads into customers.
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well CallRail solved their Conversation Intelligence needs. Cuspera uses 9172 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities peers achieved using CallRail.
Use Cases
Peers recommend Communication Management , Sales Call Management , Advertisement , as the business use cases that they have been most satisfied while using CallRail.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Communication Management with Phone Calls |
4.68/5 ★ |
"...CallRail is a lightweight call-tracking platform that allows small-medium sized businesses to jump into call tracking...." Peer review by Aaron Metzger, Founder, CATAPULT.digital |
| tracking & monitoring communications |
4.69/5 ★ |
|
| sending & publishing communications |
4.24/5 ★ |
|
| Sales Call Management with Phone Calls |
4.57/5 ★ |
"...Call tracking is essential for my clients, but the call recording is a huge benefit too...." Peer review by Chris B., Marketing and Advertising |
| call recording |
4.74/5 ★ |
|
| call analytics |
4.44/5 ★ |
|
| call transcription |
2.05/5 ★ |
|
| call scoring |
4.44/5 ★ |
|
| call searching |
4.66/5 ★ |
|
| Advertisement with Phone Calls |
4.80/5 ★ |
"...If you're in the advertising world, call tracking is a great way to be able to track any conversions/phone calls back to your paid campaign...." Peer review by Manager in Marketing |
| PEER EXPERIENCES | |
|---|---|
| Communication Management with Phone Calls |
4.68/5 ★ |
"...CallRail is a lightweight call-tracking platform that allows small-medium sized businesses to jump into call tracking...." Peer review by Aaron Metzger, Founder, CATAPULT.digital |
|
| tracking & monitoring communications |
4.68/5 ★ |
| sending & publishing communications |
4.68/5 ★ |
| Sales Call Management with Phone Calls |
4.57/5 ★ |
"...Call tracking is essential for my clients, but the call recording is a huge benefit too...." Peer review by Chris B., Marketing and Advertising |
|
| call recording |
4.57/5 ★ |
| call analytics |
4.57/5 ★ |
| call transcription |
4.57/5 ★ |
| call scoring |
4.57/5 ★ |
| call searching |
4.57/5 ★ |
| Advertisement with Phone Calls |
4.80/5 ★ |
"...If you're in the advertising world, call tracking is a great way to be able to track any conversions/phone calls back to your paid campaign...." Peer review by Manager in Marketing |
|
56+ more Business Use Cases
Our AI advisor, Wyz, harnessed 9172 insights from peers and experts to help you assess how these CallRail use cases fit your Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform. Testimonial By Brent Stutzman |
|
|
CallScribe and AI and keyword spotting make a huge difference. Testimonial By Chris Gardner |
|
|
With Lead Center, there isn’t a call that comes in that we don’t see, where before there were definitely opportunities for things to slip. Testimonial By Skyler Andreasen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brent Stutzman Brand Your Practice |
As an agency, it's critical for us to show our clients how the ads we’re running are generating leads, whether via offline phone call or an online form submission. CallRail helps us report on both lead types in one platform. Testimonial By Brent Stutzman |
|
Chris Gardner Founder Advanced Podiatry |
CallScribe and AI and keyword spotting make a huge difference. Testimonial By Chris Gardner |
|
Skyler Andreasen Top Job Asphalt |
With Lead Center, there isn’t a call that comes in that we don’t see, where before there were definitely opportunities for things to slip. Testimonial By Skyler Andreasen |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study The Humberview GroupRead More |
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Case Study Sagora Senior LivingRead More |
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Case Study 5 agencyRead More |
Popular Business Setting
for CallRail
Top Industries
- Marketing and Advertising
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used CallRail to Improve ROI and Acquire customers
CallRail Alternatives
Peer and Expert Opinion on Features
for CallRail
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (700) |
| SEM | Read Reviews (338) |
| Dashboard | Read Reviews (118) |
| Alerts: popups & Notifications | Read Reviews (87) |
| SEO | Read Reviews (86) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (700) |
| SEM | Read Reviews (338) |
| Dashboard | Read Reviews (118) |
| Alerts: popups & Notifications | Read Reviews (87) |
| SEO | Read Reviews (86) |
IT and Other Capabilities
for CallRail
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (873) |
| Data Import | Read Reviews (1246) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (873) |
| Data Import | Read Reviews (1246) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (53) |
| Email Support | Read Reviews (53) |
| Phone Support | Read Reviews (725) |
| 24/7 Support | Read Reviews (518) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (53) |
| Email Support | Read Reviews (53) |
| Phone Support | Read Reviews (725) |
| 24/7 Support | Read Reviews (518) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (606) |
| Custom Reports | Read Reviews (967) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (57) |
| Analytics | Read Reviews (606) |
| Custom Reports | Read Reviews (967) |
Failure Risk Guidance Security Report
?for CallRail
Overall Risk Meter
Top Failure Risks for CallRail
Vendor Profile Details
HQ Location
100 Peachtree Street NW Suite 2700 Atlanta, GA 30303
Employees
101-250
Social
Financials
Series A
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