Plivo: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Plivo
Brand: Plivo
Rating: 4.49 (999 reviews)

4.49 5

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(999)

Product and Vendor News

Plivos CEO talks scaling a startup across continents, customer obsession, and addressing the growing but underserved business communications market - TechCrunch 05/02/2026

Customer stories

Plivo’s Zentrunk SIP trunking helped MDabroad fix call quality and high costs for international healthcare support. MDabroad needed reliable, low-latency calls to connect travelers, providers, and insurers worldwide. Plivo enabled them to route calls efficiently, reduce expenses, and meet strict HIPAA and GDPR security rules. The company saw fewer dropped calls and lower bills. MDabroad now delivers better service and compliance for global medical needs.
Magna Legal Services used Plivo Voice and SMS APIs to build a custom jury research tool. They needed long, uninterrupted audio sessions for mock juror research, but their old provider had call time limits that disrupted sessions. Plivo offered reliable audio conferencing, breakout rooms, and secure phone calls. Magna also automated SMS reminders for participants. With Plivo, Magna improved session quality and kept operations smooth.
Plivo helped Luxer One improve package delivery notifications with reliable SMS messaging. Luxer One switched from email to SMS to reach more customers and boost open rates. Their previous SMS provider had delivery failures and high costs. Plivo offered direct carrier relationships, better deliverability, and cost savings at half the price. Integration took less than a day. Luxer One now sends millions of messages monthly with over 99% delivery. Customer satisfaction increased and message reliability improved.
Plivo helped Advania restore SMS notifications for INNA, used by 90% of Icelandic colleges, after a major carrier outage. Advania integrated Plivo’s SMS API in just two days, replacing outdated local services. Plivo’s API made it easy to switch providers and track message delivery. The new system eliminated message delays and improved service reliability. Advania now uses Plivo for other products, making SMS integration simple and fast.
Plivo’s Browser SDK powers Become’s web app for browser-based calling. Become needed a way to connect account managers and SMB customers quickly and reliably. Plivo enabled seamless call routing, improved productivity, and a better customer experience. Over five years, Become handled more than 6 million minutes of high-quality global calls. Plivo’s Opus codec ensured clear audio even on unstable internet, helping Become support SMBs in getting funding.
CallHub used Plivo's Voice API to help political campaigns reach voters with digital calling. Before Plivo, campaigns relied on landlines and spreadsheets, limiting outreach and risking volunteer privacy. Plivo enabled CallHub to offer browser-based calling, power dialers, autodialers, predictive dialers, and patch-through calls in over 190 countries. Volunteers could make up to 100 calls per hour while keeping their numbers private. During the last US midterm elections, CallHub powered over 9 million calls for campaigners.

Product Business Settings

Plivo is popular in Computer Software, Information Technology And Services, and Telecommunications industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Marketing Automation

Other Demand Generation

Project Management

E-Commerce Platform

Plivo Product Overview

Plivo offers a robust communication platform featuring SMS and Voice APIs, designed for businesses aiming to engage customers worldwide. The platform's global reach ensures seamless customer interaction through reliable carrier network connectivity. Plivo's APIs are trusted by thousands of large enterprises, highlighting their reliability and effectiveness in diverse business environments. Notably, the platform simplifies integration, making it easy for businesses to start leveraging its capabilities. With Plivo, companies can confidently expand their communication strategies, ensuring consistent and effective customer engagement across different regions.

How satisfied the customers are with Plivo use-cases

Reviews

"...Plivo met all of our requirements: ability to control the call, monitor that call live, and retrieve call details after the call is complete...." Peer review by Bob Silverberg, Engineer, Mozilla

Plivo Customer Insights, Testimonials and Case Studies

What Are the key features of Plivo for Communication Management?

What makes Plivo ideal for Call Recording?

How efficiently Does Plivo manage your Helpdesk Management?

What Are the key features of Plivo for Engagement Management?

How can Plivo optimize your Conference Call Management Workflow?

What is Plivo used for?

Plivo is a SMS Marketing Software mainly used by its customers to Acquire Customers and Scale Best Practices by Communication Management, Call Recording and Helpdesk Management .

What are the top features of Plivo?

Alerts: popups & Notifications, Recording and Personalization are some of the top features of Plivo.

Who uses Plivo?

Plivo is used by Computer Software, Information Technology And Services and Telecommunications among other industries.

What are Plivo alternatives?

Slicktext, TextUs, DialMyCalls and Text-Em-All are popular alternatives for Plivo.

Where is Plivo located?

Plivo is headquartered at San Francisco, California, US.

11 buyers and buying teams have used Cuspera to assess how well Plivo solved their SMS Marketing needs. Cuspera uses 999 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.