Plivo Overview

Plivo offers a robust communication platform featuring SMS and Voice APIs, designed for businesses aiming to engage customers worldwide. The platform's global reach ensures seamless customer interaction through reliable carrier network connectivity. Plivo's APIs are trusted by thousands of large enterprises, highlighting their reliability and effectiveness in diverse business environments. Notably, the platform simplifies integration, making it easy for businesses to start leveraging its capabilities. With Plivo, companies can confidently expand their communication strategies, ensuring consistent and effective customer engagement across different regions.

Use Cases

Customers recommend Communication Management, Call Recording, Helpdesk Management, as the business use cases that they have been most satisfied with while using Plivo.

Other use cases:

  • Engagement Management
  • Conference Call Management
  • Collaboration
  • Contract Management
  • Relationship Management
  • Workflow Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Plivo.

Other priorities:

  • Improve Internal Communications
  • Enhance Customer Relationships
  • Increase Sales & Revenue
See all business priorities See less business priorities

Plivo Use-Cases and Business Priorities: Customer Satisfaction Data

Plivo works with different mediums / channels such as Phone Calls. Text SMS. and Offline.

Plivo's features include Alerts: Popups & Notifications, Recording, Personalization, etc. and Plivo support capabilities include Chat Support, Email Support, Phone Support, etc. also Plivo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Sending out SMS messages and making automated phone calls using both pre-recorded audio files, as well as the impressive text-to-speech feature...." Peer review by Wei L

Peer review evidence (same sources as the product rating summary)

"...Great software for sending text messages via Developer APIs...." Peer review by Dilraj S., Sr. Software Developer, Computer Software
"...There are other similar services but we chose this one because it provides a lot of other services without charging anything for them like free data storage, call recording and many more...." Peer review by G2 User
"...We developed our own business phone system, complete with call center functionality and a front end administration interface in less than 2 months!...." Peer review by Wayne B., IT Director

Plivo, Exotel, Tenfold, Twilio, Twilio Programmable Voice, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Plivo offers SMS and Voice APIs for global business communication. Businesses can sign up for free to utilize Plivo's platform.

Popular Business Setting

for Plivo

Top Industries

  • Computer Software
  • Information Technology and Services
  • Telecommunications

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Plivo is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Small Business, Mid Market, and Enterprise.

Plivo Customer wins, Customer success stories, Case studies

How can Plivo optimize your Communication Management Workflow?

What benefits does Plivo offer for Call Recording?

What makes Plivo ideal for Helpdesk Management?

Why is Plivo the best choice for Engagement Management?

Why is Plivo the best choice for Conference Call Management?

11 buyers and buying teams have used Cuspera to assess how well Plivo solved their SMS Marketing needs. Cuspera uses 999 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Advania - Information Technology And Services

Plivo helped Advania restore SMS notifications for INNA, used by 90% of Icelandic colleges, after a major carrier outage. Advania integrated Plivo’s SMS API in just two days, replacing outdated local... services. Plivo’s API made it easy to switch providers and track message delivery. The new system eliminated message delays and improved service reliability. Advania now uses Plivo for other products, making SMS integration simple and fast.

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Become - Financial Services

Plivo’s Browser SDK powers Become’s web app for browser-based calling. Become needed a way to connect account managers and SMB customers quickly and reliably. Plivo enabled seamless call routing, imp...roved productivity, and a better customer experience. Over five years, Become handled more than 6 million minutes of high-quality global calls. Plivo’s Opus codec ensured clear audio even on unstable internet, helping Become support SMBs in getting funding.

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CallHub - Information Technology And Services

CallHub used Plivo's Voice API to help political campaigns reach voters with digital calling. Before Plivo, campaigns relied on landlines and spreadsheets, limiting outreach and risking volunteer pri...vacy. Plivo enabled CallHub to offer browser-based calling, power dialers, autodialers, predictive dialers, and patch-through calls in over 190 countries. Volunteers could make up to 100 calls per hour while keeping their numbers private. During the last US midterm elections, CallHub powered over 9 million calls for campaigners.

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Fastboy Marketing - Marketing And Advertising

Plivo helped Fastboy Marketing improve customer service for its GoCheckin app. Fastboy needed a better way to send millions of SMS messages each month to salons and their customers. They switched to ...Plivo for its simple SMS API, easy integration, and pay-as-you-go pricing. Fastboy saw lower monthly costs and saved developer time. The team values Plivo's friendly interface, fast support, and easy-to-use SDK.

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Flight Vector - Information Technology And Services

Plivo SMS API helped Flight Vector improve emergency communication. Before Plivo, Flight Vector used pagers and email, which caused delivery issues and no message confirmations. With Plivo, they now ...get delivery and nondelivery reports, making their alerts reliable. Flight Vector sends over 460,000 SMS messages a month without problems. The system is now faster and more efficient for emergency dispatch.

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MDabroad - Insurance

Plivo’s Zentrunk SIP trunking helped MDabroad fix call quality and high costs for international healthcare support. MDabroad needed reliable, low-latency calls to connect travelers, providers, and in...surers worldwide. Plivo enabled them to route calls efficiently, reduce expenses, and meet strict HIPAA and GDPR security rules. The company saw fewer dropped calls and lower bills. MDabroad now delivers better service and compliance for global medical needs.

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Frequently Asked Questions(FAQ)

for Plivo

What is Plivo used for?

Plivo is a SMS Marketing Software mainly used by its customers to Acquire Customers and Scale Best Practices by Communication Management, Call Recording and Helpdesk Management .

What are the top features of Plivo?

Alerts: popups & Notifications, Recording and Personalization are some of the top features of Plivo.

Who uses Plivo?

Plivo is used by Computer Software, Information Technology And Services and Telecommunications among other industries.

What are Plivo alternatives?

Exotel, Tenfold, Twilio and Twilio Programmable Voice are popular alternatives for Plivo.

Where is Plivo located?

Plivo is headquartered at San Francisco, California, US.
lightning

Peers used Plivo for communication management and call recording

Plivo Competitors

Plivo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.19/5 ★

Read Reviews (12)
Custom Reports

2.88/5 ★

Read Reviews (43)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.19/5 ★

Read Reviews (12)
Custom Reports

2.88/5 ★

Read Reviews (43)

Plivo Integrations

Plivo integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.59/5 ★

Read Reviews (69)
Data Import

3.44/5 ★

Read Reviews (77)

Typeform

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Dropbox

4.51 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

WooCommerce

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

GetResponse

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

TextMagic

4.61 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Plivo

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Dropbox

4.51 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Facebook Lead Ads

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Airtable

4.67 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Plivo

Overall Risk Meter

Low Medium High

Top Failure Risks for Plivo

Plivo Inc. News

Company

Plivos CEO talks scaling a startup across continents, customer obsession, and addressing the growing but underserved business communications market - TechCrunch

Plivo's CEO discusses the company's journey from an open-source project to a global leader in business communications. The company recently launched Contacto, a cloud-based contact center solution, expanding its offerings beyond APIs. Plivo emphasizes a customer-first culture, profitability since 2016, and plans to introduce new solutions for sales and marketing teams.

Read more →

Plivo Inc. Profile

Company Name

Plivo Inc.

Company Website

https://www.plivo.com/

HQ Location

San Francisco, California, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED